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data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Software di chat</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Fornisci un'assistenza veloce, personalizzata e sicura sui canali preferiti dai tuoi clienti con il miglior software di chat.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/it/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Prova gratuita</a><a href="/it/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guarda la demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Una guida ai 12 migliori software di chat del 2024</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Ultimo aggiornamento 22 aprile 2024</p><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I clienti hanno tra le mani scelte di acquisto illimitate e di portata globale. Con un maggior numero di opzioni, le loro aspettative aumentano. Secondo il <a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Customer Experience Trends Report del 2023<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, il 72% dei clienti desidera un servizio immediato.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Inoltre, le preferenze di comunicazione dei clienti continuano a evolversi, rendendo fondamentale per le aziende adattarsi e incontrare i clienti ovunque si trovino. Con un software di chat, le aziende possono <a target="_blank" rel="noopener noreferrer" href="/it/blog/customer-expectations-meet-rising-demands/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">superare le aspettative dei clienti<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> fornendo un'ottima customer experience end-to-end.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sommario</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#What is live chat software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cos'è un software di chat?</a> </li><li><a href="#Live chat software comparison chart" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tabella di confronto dei software di chat</a> </li><li><a href="#The 12 best live chat software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">I 12 migliori software di chat</a> </li><li><a href="#Features of live chat support software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Caratteristiche del software di assistenza via chat</a> </li><li><a href="#What are the different types of live chat software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Quali sono i diversi tipi di software di chat?</a> </li><li><a href="#Benefits of live chat software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Vantaggi del software di chat</a> </li><li><a href="#How to choose the right live chat support software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Come scegliere il software di assistenza chat più adatto</a> </li><li><a href="#Live chat platform FAQ" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> FAQ sulla piattaforma di chat</a> </li><li><a href="#Try live chat software for free" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Prova gratuitamente il software di chat</a> </li></ul> <iframe width="560" height="315" src="https://www.youtube.com/embed/wTqEIKO3mRo" title="YouTube video player" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is live chat software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Cos'è un software di chat?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Un software per chat è una tecnologia che consente di conversare con i clienti o gli impiegati in tempo reale sul sito web, sull'app per dispositivi mobili o sui canali social di un'azienda, come Messenger, WhatsApp e Slack. I moderni software per chat sfruttano l'intelligenza artificiale e i bot per consentire ai team di assistenza di scalare riducendo i costi.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Le migliori piattaforme per chat si integrano con chatbot, piattaforme di automazione, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/sell/crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sistemi di gestione delle relazioni con i clienti (CRM)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">analisi e generazione di report <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, app di messaggistica, <a target="_blank" rel="noopener noreferrer" href="/it/service/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/it/service/help-desk-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">software di help desk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e altro ancora attraverso API (interfacce di programmazione delle applicazioni) e integrazioni native o di terze parti. Queste integrazioni consentono alle app di chat di:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Migliorare la soluzione al primo contatto</strong> e <strong>ridurre i costi operativi</strong> implementando chatbot per gestire le richieste ripetitive dei clienti, in modo che i problemi più complicati possano essere trattati personalmente dagli agenti. <br/> </li><li>Permettono alle aziende di fornire <strong>servizi più rapidi e personalizzati</strong> estraendo i dati rilevanti da tutti i sistemi per attivare i workflow e per l'utilizzo da parte di chatbot e agenti. <br/> </li><li><strong>Creare un rapporto</strong> tra aziende e pospect, clienti o impiegati collegandosi ai canali di messaggistica preferiti dall'utente finale, come <a target="_blank" rel="noopener noreferrer" href="/it/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/it/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twitter for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/it/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> o <a target="_blank" rel="noopener noreferrer" href="/it/service/messaging/apple-messages-for-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Apple Messages for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Live chat software comparison chart"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Tabella di confronto dei software di chat</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Diamo un'occhiata ai migliori software di chat per capire alle si adatta meglio alla tua attività. La nostra tabella di confronto suddivide le opzioni in base al prezzo di partenza, alla durata del periodo di prova gratuito e alle caratteristiche più importanti.</p><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><div style="text-align:center"><strong>Software</strong></div></th><th><div style="text-align:center"><strong>Prezzo di partenza</strong></div></th><th><div style="text-align:center"><strong>Periodo di prova gratuito</strong></div></th><th><div style="text-align:center"><strong>Caratteristiche</strong></div></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 55 per agente/al mese (fatturato annualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Riconoscimento del sentiment </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 20 per agente/al mese (fatturato annualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ada</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contatta Ada</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Acquire</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 500 al mese (fatturato annualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Genesys</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 75 per utente identificato/al mese (fatturato annualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">30 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Riconoscimento del sentiment </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Userlike</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 0 al mese (1 licenza)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zoho Desk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 14 per utente/al mese (fatturato annualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">15 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Birdeye</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contatta Birdeye</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Messaggi proattivi </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Drift</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 2.500 al mese (fatturato annualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Messaggi proattivi </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 0 al mese (50 conversazioni)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Riconoscimento del sentiment </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 29 per licenza/al mese</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Riconoscimento del sentiment </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Thankful</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contatta Thankful</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e risposte intelligenti </li><li>Riconoscimento del sentiment </li><li>Messaggi proattivi </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Chatbot </li></ul> </td></tr></tbody></table> </div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 12 best live chat software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">I 12 migliori software di chat</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il nostro Customer Experience (CX) Trends Report ha rilevato che il 71% dei clienti si aspetta un'esperienza di conversazione naturale, quindi è importante scegliere il software di chat giusto per la tua azienda. Abbiamo preparato una panoramica dei 12 migliori software di chat, indicando le caratteristiche della piattaforma, le fasce di prezzo e i periodi di prova gratuiti (se disponibili).</p><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk</a> </li><li><a href="#LiveChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat</a> </li><li><a href="#Ada" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ada</a> </li><li><a href="#Acquire" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acquire</a> </li><li><a href="#Genesys" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Genesys</a> </li><li><a href="#Userlike" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Userlike</a> </li></ul> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zoho Desk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk</a> </li><li><a href="#Birdeye" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Birdeye</a> </li><li><a href="#Drift" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Drift</a> </li><li><a href="#Tidio" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio</a> </li><li><a href="#Olark" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark</a> </li><li><a href="#Thankful" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thankful</a> </li></ul> </div> </div> </div> <br/> <h3 id="Zendesk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware11.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il software di chat di Zendesk assicura che le conversazioni tra agenti e clienti siano fluide, ben informate ed efficienti. Questo permette agli agenti di aiutare più clienti e di gestire più conversazioni contemporaneamente. La nostra soluzione di chat ricca di funzionalità è <strong>veloce da configurare, facile da usare e si adatta perfettamente</strong> alle aziende di qualsiasi dimensione.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il nostro widget web di chat è altamente personalizzabile e ti permette di scegliere la posizione della finestra di chat e di adattare la grafica al tuo branding. È possibile creare e aggiungere moduli pre-chat personalizzati per raccogliere informazioni prima di iniziare la chat, in modo che gli agenti possano personalizzare l'interazione e inviare automaticamente un modulo di feedback alla fine.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Con le nostre scorciatoie, puoi creare delle risposte predefinite a frasi comuni che gli agenti possono inserire rapidamente nella chat. Questo permette di avere una voce coerente e risposte più rapide.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La scheda Visitatori fornisce informazioni in tempo reale sui visitatori e sulle loro attività, come il loro nome, l'ora in cui sono online, la pagina corrente, il numero di visite e il contesto della chat in corso. In questo modo gli agenti possono avviare una chat e offrire un'assistenza proattiva qualora notino che un cliente è stato a lungo fermo su una stessa pagina. Puoi anche automatizzare questo processo con dei trigger.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La <strong>chat</strong> si abbina perfettamente alla nostra <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">piattaforma di messaggistica<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, aiutando gli agenti a fornire un'assistenza clienti proattiva ed esperienze di conversazione più approfondita in grado di fluire in modo naturale e senza sforzo.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La chat migliora le interazioni in tempo reale, consentendo agli agenti di fornire un aiuto personalizzato e in tempo reale con soluzioni immediate. Mediante la <strong>messaggistica</strong>, agenti e clienti possono interagire in modo asincrono. Ciò significa che i clienti possono mettere in pausa una conversazione su un canale e riprenderla su un altro in un momento più comodo.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk collega tutti i sistemi aziendali, dai processori di pagamento ai bot di terze parti, in un'unica soluzione unificata e omnicanale. Per sbloccare funzionalità avanzate, puoi anche effettuare l'upgrade con <a target="_blank" rel="noopener noreferrer" href="/it/platform/conversations/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sunshine Conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>: il livello successivo di integrazione della messaggistica interattiva. Sunshine Conversations offre funzionalità come chatbot IA personalizzati, notifiche in uscita per un coinvolgimento proattivo dei clienti e messaggistica di gruppo per mettere in contatto le persone giuste.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Messaggi proattivi </li><li>Generazione di report </li><li>Soluzione omnicanale unificata </li><li>Risposte predefinite </li><li>Tag delle chat </li><li>Messaggi di inattività </li><li>Notifiche </li><li>Trasferimento di canale </li><li><a target="_blank" rel="noopener noreferrer" href="/it/service/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatbot<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/it/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Indirizzamento intelligente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Suite Team: $ 55 per agente/al mese </li><li>Suite Growth: $ 79 per agente/al mese </li><li>Suite Professional: $ 99 per agente/al mese </li><li>Suite Enterprise: $ 150 per agente/al mese </li><li>Suite Enterprise Plus: contatta le vendite <br/>*I piani vengono fatturati annualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="/it/register/#step-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Inizia il tuo periodo di prova gratuita<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/it/pricing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Visualizza i prezzi<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/it/demo/?demoStep=personal#1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richiedi una demo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Dai un'occhiata ai prodotti<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/it/blog/total-economic-impact-of-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Valuta il ROI di Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h3 id="LiveChat" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="LiveChat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware22.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat è un software per il servizio clienti basato sul cloud che offre supporto dal vivo, un sistema di ticketing e analisi. LiveChat include un'app di chat con funzioni di notifica, messaggi di inattività, tag di chat, archivi di chat e condivisione di file. Le sue opzioni di integrazione consentono di creare ticket con piattaforme come Zendesk direttamente dall'interno di una chat. In questo modo le aziende possono monitorare il coinvolgimento dei clienti, effettuare controlli di qualità e supervisionare gli agenti.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Risposte predefinite </li><li>Moduli offline </li><li>Tag delle chat </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Indirizzamento delle chat </li><li>Tracking dei visitatori del sito web </li><li>Traduzione automatica </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Starter: $ 25 per utente/al mese </li><li>Team: $ 41 per agente/al mese </li><li>Business: $ 59 per agente/al mese </li><li>Enterprise: contatta LiveChat <br/>*I piani vengono fatturati annualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/2120/livechat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ulteriori informazioni su LiveChat per Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Ada" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.ada.cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ada<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Ada" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware33.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.ada.cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ada consente alle aziende di fornire una live chat automatizzata con un chatbot AI che va oltre le domande frequenti. Sebbene un chatbot capace di rispondere alle FAQ sia un modo rapido ed economico per automatizzare la chat, Ada rappresenta una soluzione per le aziende che cercano un chatbot più specializzato. Il programma di chat automatizzato di Ada agisce in base alle informazioni, agli intenti e agli interessi di ciascun cliente con risposte personalizzate, sconti proattivi e raccomandazioni pertinenti in più lingue.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Moduli offline </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Tracking dei visitatori del sito web </li><li>Traduzione automatica </li><li>Integrazione della knowledge base </li><li>Strumenti di posta in arrivo condivisi </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Core: contatta Ada </li><li>Advanced: contatta Ada </li><li>Pro: contatta Ada </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/chat/135408/ada-for-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ulteriori informazioni su Ada for Chat per Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Acquire" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://acquire.io/features/messaging" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acquire<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Ada" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware44.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://acquire.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Acquire è una piattaforma digitale per il coinvolgimento dei clienti con funzionalità quali software di chat per aziende, chatbot AI, co-browsing sicuro e videochiamate. Come altri software di chat, Acquire aiuta le aziende a fornire assistenza e a raccogliere informazioni sui clienti 24 ore al giorno. Acquire ti permette anche di avviare chiamate video e vocali, di condividere lo schermo e di fare co-browsing dalla chat di messaggistica.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Risposte predefinite </li><li>Moduli offline </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Tracking dei visitatori del sito web </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Self Service: $ 500 al mese </li><li>Integrated Solution: $ 2.000 al mese </li><li>Professional Services: contatta Acquire <br/>*I piani vengono fatturati annualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p><h3 id="Genesys" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://www.genesys.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Genesys<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Genesys" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware55.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.genesys.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Genesys offre un software di assistenza dal vivo con funzioni comuni di chat che aiutano i team di assistenza a coinvolgere i visitatori del sito web. Il widget della chat è personalizzabile, per cui puoi adattare la grafica al tuo branding. Genesys include anche sondaggi per raccogliere informazioni di contatto prima che inizi la chat o per valutare la soddisfazione del cliente al termine della sessione di chat.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Risposte predefinite </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Tracking dei visitatori del sito web </li><li>Conversazioni asincrone </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Genesys Cloud CX 1 (Voce): $ 75 per utente identificato/al mese </li><li>Genesys Cloud CX 2 (Digitale): $ 95 per utente identificato/al mese </li><li>Genesys Cloud CX 2 (Digitale + Voce): $ 115 per utente identificato/al mese </li><li>Genesys Cloud CX 3 (Digitale + WEM): $ 135 per utente identificato/al mese </li><li>Genesys Cloud CX 3 (Digitale + WEM + Voce): $ 155 per utente identificato/al mese <br/>*I piani vengono fatturati annualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">30 giorni</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/78170/genesys-cloud/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ulteriori informazioni su Genesys per Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Userlike" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.userlike.com/en/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Userlike<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Userlike" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware66.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.userlike.com/en/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Userlike è un software di chat basato sul cloud che consente ai team di inviare messaggi ai clienti tramite il sito web aziendale, Messenger o Telegram. Le funzioni Userlike consentono di creare pulsanti di chat personalizzati e di adattare la finestra di chat al branding del sito web aziendale. È inoltre possibile invitare in modo proattivo i visitatori a chattare, passare dalle chat con i clienti alle videochiamate e alla condivisione dello schermo, impostare messaggi predefiniti per le domande e le situazioni più comuni e ricevere valutazioni sul tuo servizio.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Risposte predefinite </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Tracking dei visitatori del sito web </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li><li>Sondaggi via chat </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Free: $ 0 al mese (1 licenza) </li><li>Team: $ 90 al mese (4 licenze) </li><li>Corporate: $ 290 al mese (10 licenze) </li><li>Flex: Contatta le vendite <br/>*I piani vengono fatturati annualmente. </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p><h3 id="Zoho Desk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zoho Desk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware77.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Se stai consultando una lista di fornitori di chat, Zoho Desk è di solito tra i primi. Con il suo widget di chat incorporabile, questa piattaforma consente alle aziende di rispondere ai clienti al momento del contatto. Le funzionalità includono la valutazione del grado di soddisfazione dei clienti all'interno della finestra di chat, risposte predefinite e widget di chat brandizzati. In caso di problemi con i clienti che necessitano di maggiore attenzione, gli utenti possono convertire le conversazioni in ticket e assegnarli al reparto migliore per risolverli.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Risposte predefinite </li><li>Moduli offline </li><li>Capacità di integrazione </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li><li>Dashboard predefinite e monitoraggio in tempo reale </li><li>Widget di chat del centro assistenza </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Standard: $ 14 per utente/al mese </li><li>Professional: $ 23 per utente/mese </li><li>Enterprise: $ 40 per utente/al mese <br/>*I piani vengono fatturati annualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">15 giorni</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/88627/zoho-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ulteriori informazioni su Zoho Desk per Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Birdeye" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://birdeye.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Birdeye<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Birdeye" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware88.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://birdeye.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La soluzione Webchat di Birdeye è un software all-in-one per gestire la customer experience e le recensioni per le aziende con più sedi. Ogni conversazione inizia con un nome e un numero di telefono, in modo da potersi concentrare direttamente sull'assistenza del cliente, invece di cercare i dati di contatto. La webchat ti permette di inviare messaggi ai clienti quando lasciano il tuo sito web, con il software che instrada i messaggi sui loro telefoni per non perderli. Birdeye ha anche un'app di chat.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Risposte predefinite </li><li>Moduli offline </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Tracking dei visitatori del sito web </li><li>Indirizzamento basato sulle competenze </li><li>Sondaggi via chat </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contatta Birdeye</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p><h3 id="Drift" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.drift.com/platform/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Drift<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Drift" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware99.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.drift.com/platform/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il software di chat di Drift indirizza automaticamente i potenziali clienti all'agente più idoneo nel momento in cui iniziano una conversazione sul tuo sito web. Puoi avviare una chat vocale o video con il potenziale cliente direttamente dall'interno della finestra di chat. Inoltre, il software di chat di Drift invierà una notifica all'addetto alle vendite quando uno dei suoi clienti target si trova sul sito web, in modo che possa entrare in chat.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Indirizzamento delle chat </li><li>Tracking dei visitatori del sito web </li><li>Dashboard predefinite e monitoraggio in tempo reale </li><li>Trigger di feedback automatizzati </li><li>Salvataggio delle risposte </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Premium: $ 2.500 al mese </li><li>Advanced: contatta Drift </li><li>Enterprise: contatta Drift <br/>*I piani vengono fatturati annualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p><h3 id="Tidio" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Tidio" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware110.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio è un sistema di chat basato su cloud che integra i messaggi provenienti da widget di chat, email e Messenger. Tidio include funzioni di base per le chat, ad esempio un widget in grado di adattarsi alle dimensioni dello schermo dei dispositivi dei clienti, in modo che possano scriverti da mobile o tablet. Puoi anche collegare Tidio a tutti i siti web e le piattaforme tramite plugin dedicati. Inoltre, puoi rispondere alle domande più ricorrenti con modelli di risposta rapida.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proattiva </li><li>Risposte predefinite </li><li>Branding personalizzabile </li><li>Capacità di integrazione </li><li>Tracking dei visitatori del sito web </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Free: $ 0 al mese (50 conversazioni) </li><li>Starter: $ 29 al mese (100 conversazioni) </li><li>Communicator: $ 25 per licenza/al mese (conversazioni illimitate) </li><li>Chatbots: a partire da $ 29 al mese (50 conversazioni) </li><li>Tidio+: a partire da $ 394 al mese (conversazioni illimitate) </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 giorni</p><h3 id="Olark" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">11. <a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Olark" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware111.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/pricing-pro" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark offre un semplice software di chat per il servizio clienti capace di fornire aggiornamenti in tempo reale su chi sta navigando sul tuo sito web. Puoi infatti configurare le regole di automazione per mostrare o nascondere la finestra di chat e avviare automaticamente le chat in base al comportamento del sito web. Puoi anche creare dei saluti personalizzati in base alle conversazioni precedenti e indirizzare i clienti al reparto corretto.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Messaggi automatici </li><li>Analisi delle chat </li><li>Trascrizioni ricercabili </li><li>Moduli di finestre di chat personalizzate </li><li>Chat proattiva </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li><li>Dashboard predefinite e monitoraggio in tempo reale </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Standard: $ 20 per licenza/al mese </li><li>Pro: contatta Olark </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 giorni</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/1446/olark-live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ulteriori informazioni su Olark per Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Thankful" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">12. <a target="_blank" rel="noopener noreferrer" href="https://www.thankful.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thankful<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Thankful" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware112.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.thankful.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Immagine sorgente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Thankful offre un'esperienza di chatbot unica nel suo genere che punta molto sull'intelligenza artificiale e sull'automazione. L'intelligenza artificiale viene utilizzata per comprendere il linguaggio, il sentiment e le intenzioni del cliente e offrire un'esperienza personalizzata. Il software di chat è anche personalizzabile per allinearsi alla messaggistica del tuo brand. Thankful è già integrato con Zendesk ma può integrarsi anche con altri servizi di chat per siti web per creare un'esperienza personalizzata.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Funzionalità</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Conversazioni in chat basate sull'intelligenza artificiale </li><li>Opzioni self-service e FAQ automatiche </li><li>Messaggistica del brand personalizzabile </li><li>Chat proattiva </li><li>Elenco dei visitatori </li><li>Indirizzamento basato sulle competenze </li><li>Traduzione automatica </li><li>Dashboard predefinite e monitoraggio in tempo reale </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prezzi:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contatta Thankful</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prova gratuita:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non disponibile</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/242910/thankful/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ulteriori informazioni su Thankful per Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Features of live chat support software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Caratteristiche del software di assistenza via chat</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="Live chat software features" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware113.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alcune delle funzionalità generali sono disponibili nella maggior parte delle web app di chat. Alcune soluzioni offrono varie funzionalità o caratteristiche avanzate, ma le migliori soluzioni software condividono elementi essenziali comuni. Ecco cinque caratteristiche da cercare e valutare.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Messaggi proattivi</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="/it/blog/proactive-messages/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">I messaggi proattivi<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> consentono ai tuoi agenti o rappresentanti di vendita di avviare una chat in tempo reale tramite web, app per dispositivi mobili, <a target="_blank" rel="noopener noreferrer" href="/it/service/voice/text/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SMS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> o canali di messaggistica (come <a target="_blank" rel="noopener noreferrer" href="/it/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>). I messaggi proattivi ti aiutano ad aumentare il coinvolgimento dei clienti, a seguirli dopo un acquisto e a tenerli informati su nuovi prodotti e promozioni.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Puoi configurare messaggi automatici da inviare a determinati clienti in base alla posizione in cui si trovano sulla tua pagina, al browser che stanno utilizzando (web o mobile) o al punto in cui si trovano nella loro esperienza di acquisto. Inoltre, puoi decidere se, una volta che il cliente avrà risposto, la conversazione sarà ripresa da un bot o un agente. Con i messaggi proattivi, le aziende ottengono vantaggi quali:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> costi operativi ridotti; </li><li>tassi di vendita e di conversione più elevati; </li><li>maggiore fidelizzazione dei clienti e minore tasso di abbandono. </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Analisi del sentiment</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Per offrire un'ottima <a target="_blank" rel="noopener noreferrer" href="/it/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> è necessario capire cosa vuole il cliente e come si sente. Grazie all'apprendimento automatico e all'elaborazione del linguaggio naturale, il software di chat dovrebbe essere in grado di analizzare la conversazione e rilevare il <a target="_blank" rel="noopener noreferrer" href="/it/blog/customer-sentiment/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer sentiment<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. In questo modo i tuoi agenti potranno capire come gestire al meglio l'interazione.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">L'analisi del sentiment fornisce anche dati che ti aiutano a capire cosa pensano i clienti di determinati aspetti del tuo brand. Ad esempio, puoi raccogliere informazioni preziose dalle conversazioni in tempo reale con i clienti e determinare se il loro sentiment è positivo, negativo o neutro quando parlano di prodotti, servizi o della tua azienda.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Soluzione omnicanale unificata</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tutte le conversazioni e i dati dei clienti provenienti da diversi canali devono essere disponibili in una sede centralizzata. Uno spazio di lavoro omnicanale unificato fornisce agli agenti gli strumenti e il contesto del cliente per fornire un'esperienza di assistenza personalizzata.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Quando ha inizio una conversazione in chat, gli agenti devono essere in grado di rimanere in un unico luogo senza dover passare da un'app all'altra per trovare le informazioni. Con una soluzione <a target="_blank" rel="noopener noreferrer" href="/it/blog/omnichannel-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">omnicanale<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, gli agenti possono gestire le conversazioni in chat su più canali e persino gestire più conversazioni in tempo reale insieme.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ad esempio, lo <a target="_blank" rel="noopener noreferrer" href="/it/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Agent Workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> riunisce tutte le interazioni degli utenti in un'unica vista, in modo che gli agenti possano passare senza problemi da un canale all'altro e disporre di tutto il contesto necessario per personalizzare le interazioni su scala.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Risposte predefinite</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Una soluzione di chat necessita di risposte predefinite che gli agenti possono utilizzare in determinate situazioni. Queste scorciatoie aiutano gli agenti a rispondere alle domande più velocemente e con una messaggistica coerente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gli agenti di supporto possono creare risposte predefinite per i messaggi più comuni, come ad esempio:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> saluti per i nuovi clienti e per quelli che ritornano; </li><li>risposte alle domande più frequenti; </li><li>offerte di sconto; </li><li>collegamenti agli articoli del centro assistenza. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">È anche possibile configurare dei trigger che avviano proattivamente una chat con un cliente, contribuendo a promuovere e agevolare le vendite durante il processo di checkout.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I trigger intelligenti sono regole predeterminate che stabiliscono ciò che deve accadere se si verificano determinate circostanze. Ad esempio, è possibile configurare un trigger intelligente che fa apparire la finestra di chat del sito web con un messaggio predefinito se un visitatore trascorre un certo periodo di tempo su una determinata pagina.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Chatbot</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I chatbot aiutano a ridurre le domande ripetitive degli agenti e a garantire che i clienti ricevano assistenza quando lo desiderano, anche nel cuore della notte quando gli agenti umani non sono disponibili. I bot possono rispondere rapidamente alle domande frequenti e agli articoli del centro assistenza, in modo che i clienti possano ottenere le risposte di cui hanno bisogno senza aspettare.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I chatbot sono un complemento naturale alle app per siti web di chat perché sono in grado di gestire autonomamente richieste semplici e comuni, deviando potenziali ticket. I bot AI sono anche in grado di capire quando un'interazione necessita di un intervento umano e possono inoltrare senza problemi il cliente e il contesto a un agente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ad esempio, Zendesk dispone di bot avanzati basati sull'intelligenza artificiale e preaddestrati a gestire i principali problemi del servizio clienti. Esiste anche una funzionalità di <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838909210" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">creazione bot<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> che ti permette di personalizzare facilmente i bot con uno strumento drag-and-drop per progettare flussi di conversazione personalizzati e interattivi, senza bisogno di competenze di codifica.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What are the different types of live chat software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Quali sono i diversi tipi di software di chat?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Quando si parla di software di chat, molti pensano alla web chat. Tuttavia, esistono diversi tipi di chat e, con l'evolversi della tecnologia, le opzioni continuano a crescere. Ecco alcuni tipi di chat più comunemente utilizzati.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Messaggi o SMS:</strong>i clienti possono inviare un messaggio al <a target="_blank" rel="noopener noreferrer" href="/it/service/voice/toll-free-numbers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">numero verde<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> per ricevere assistenza via chat. <br/> </li><li><strong>App di messaggistica social:</strong>i clienti possono contattarti tramite WhatsApp, Apple Messages for Business o Messenger. <br/> </li><li><strong>Widget di chat:</strong>i clienti possono inviarti messaggi tramite una finestra di chat che appare sul tuo sito web o sull'app per dispositivi mobili. <br/> </li><li> <br/><strong><a target="_blank" rel="noopener noreferrer" href="/it/service/ticketing-system/social-media-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Social media<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>:</strong>i clienti possono inviare privatamente alla tua azienda un messaggio diretto (DM) o taggare la tua azienda in un post sui loro profili social.<br/> </li><li><strong><a target="_blank" rel="noopener noreferrer" href="/it/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voce<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> o video:</strong>i clienti possono connettersi attraverso una conversazione dal vivo via telefono o video: la chat non per forza si limita al testo. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Collega ciascuno di questi canali di chat al tuo spazio di lavoro agente omnicanale. In questo modo puoi visualizzare, monitorare e rispondere a tutti i messaggi da una postazione unificata, in modo da poter continuare le conversazioni con i clienti senza soluzione di continuità.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Benefits of live chat software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Vantaggi del software di chat</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Diamo un'occhiata ai vantaggi del software di chat. Per alcune aziende alcuni vantaggi sono più importanti di altri. Il nostro elenco contiene alcuni di quelli che le aziende cercano quando investono in una chat.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> Aumenta l'efficienza e risparmia sui costi</h3> <br/>La chat aiuta i team di assistenza a ottenere di più con minor sforzo. A differenza dell'assistenza telefonica, gli agenti possono gestire chat simultanee su più canali, il che significa maggiore efficienza e riduzione dei costi. Dopo aver implementato la chat nel suo negozio online, <a target="_blank" rel="noopener noreferrer" href="/it/customer/spartan-race/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spartan Race<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ha registrato un aumento dell'efficienza pari al 23% e un aumento delle vendite del 27%.</div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Migliora la soddisfazione e fidelizzazione dei clienti</h3> <br/>Il software di chat ti permette di interagire rapidamente con prospects e clienti. Con la giusta soluzione di chat, gli utenti possono:</div></li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> servirsi autonomamente di contenuti di knowledge base pertinenti, forniti da un chatbot; </li><li>richiedere di connettersi con un agente; </li><li>lasciare un messaggio per l'assistenza interna o esterna; </li><li>riprendere le conversazioni dal punto in cui erano state lasciate. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Inoltre, le aziende sono in grado di offrire assistenza ai clienti 24 ore su 24, 7 giorni su 7, dal momento che i chatbot e le <a target="_blank" rel="noopener noreferrer" href="/it/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">opzioni self-service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> sono sempre disponibili. Ne consegue una maggiore soddisfazione del cliente (CSAT) e un team di assistenza capace di operare in modo più efficace che mai.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> Incrementa le vendite e riduce l'abbandono del carrello</h3> <br/>Il coinvolgimento proattivo attraverso la chat riduce il fenomeno dell'abbandono del carrello online e aumenta le vendite. Il nostro CX Trends Report ha rilevato che aiutare un cliente con un'assistenza proattiva e conversazionale può aiutare a risolvere un problema in modo immediato, migliorando il <a target="_blank" rel="noopener noreferrer" href="/it/blog/buyer-journey/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">percorso dell'acquirente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e incoraggiandolo a fare un acquisto.<br/>Ad esempio, se un cliente ha un problema con il carrello online dell'azienda, offrire assistenza mentre si trova sulla pagina può eliminare il problema che blocca la vendita.<br/>Le statistiche del nostro CX Trends Report riflettono il modo in cui la live chat può aumentare il lifetime value dei tuoi clienti. Ma non solo quello dei clienti, bensì anche quello dei tuoi agenti. Ecco alcuni modi in cui la chat può aiutare i tuoi agenti.</div></li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chatbot e opzioni self-service filtrano le domande facili e ripetitive. </li><li>L'automazione gestisce la logistica noiosa, come l'assegnazione di tag e l'indirizzamento dei ticket di assistenza. </li><li>L'analisi delle chat fornisce informazioni pertinenti. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Filtrando le domande più semplici, i chatbot permettono agli agenti di concentrarsi sull'assistenza personalizzata. Nel nostro CX Trends Report, il 77% delle aziende concorda sul fatto che la personalizzazione aumenta il mantenimento dei clienti e riduce i costi di acquisizione. Dopo aver implementato l'assistenza via chat, <a target="_blank" rel="noopener noreferrer" href="/it/customer/smiles/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Smiles<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ha registrato un incremento delle vendite e ha registrato un aumento dei contratti da 100 a 1.000 ogni mese.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How to choose the right live chat support software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Come scegliere il software di assistenza chat più adatto</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="Live chat software considerations" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware114.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il miglior software di chat per la tua azienda dipende dal tuo modello di business, dalle caratteristiche desiderate, dalla tua base di clienti e altro ancora. Ma ci sono dei fattori comuni da considerare per la scelta dei migliori servizi di chat.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Integrazione con il tuo ecosistema di supporto</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Per ottenere il massimo dal tuo software di chat, questo deve integrarsi con il tuo attuale ecosistema di assistenza, essere abbastanza potente da gestire le esigenze aziendali più complesse e offrire strumenti che permettano ai tuoi team di avere successo. Deve essere compatibile con le persone, i processi e gli strumenti già utilizzati dagli agenti.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">L'integrazione della chat live fornisce agli agenti una visualizzazione unificata del cliente, con i suoi dati, la cronologia delle interazioni e il contesto dei diversi canali. In questo modo si evitano i <a target="_blank" rel="noopener noreferrer" href="/it/blog/customer-pain-points/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">punti dolenti per i clienti<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, ad esempio la ripetizione delle informazioni durante il passaggio da un reparto all'altro, e si garantisce che tutti (compresi i chatbot) dispongano del contesto necessario per creare un'esperienza coerente e personalizzata.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Facilità d'uso e rapidità di implementazione</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il miglior software di chat deve essere intuitivo. Quando un software richiede mesi per essere implementato e non si integra bene con i sistemi esistenti, può comportare costi aggiuntivi e tempi di formazione per gli agenti. Un software che si configura velocemente ed è subito operativo consente al tuo team di continuare a fornire un servizio eccellente senza sbagliare un colpo.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Scalabilità e costo totale di proprietà</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il software di chat live ideale è abbastanza flessibile da poter crescere insieme alla tua azienda in espansione. A patto che il software di chat venga distribuito all'interno di uno spazio di lavoro agile e centralizzato, gli strumenti di chat per siti web dovrebbero essere:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>scalabili:</strong> le interazioni uno-a-molti consentono agli agenti di servire più clienti o impiegati contemporaneamente; <br/> </li><li><strong>veloci:</strong> i workflow automatizzati e le opzioni self-service aiutano gli utenti a risolvere rapidamente i problemi più semplici. <br/> </li><li><strong>personali:</strong> per i clienti, chattare con gli agenti dell'assistenza è molto più simile agli scambi di messaggi con amici e parenti. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Live chat platform FAQ"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">FAQ sulla piattaforma di chat</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ecco alcune domande frequenti che le aziende si pongono quando scelgono un software di chat.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Perché la mia azienda ha bisogno di un'app di chat?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Le aziende lo utilizzeranno principalmente per fornire a prospect, clienti e impiegati un'assistenza istantanea e personalizzata senza interrompere il loro flusso di navigazione.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Con la potenza della chat, la tua azienda può:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> aumentare le vendite coinvolgendo in modo proattivo i clienti sul sito web; </li><li>aiutare più clienti in meno tempo e incrementarne la soddisfazione; </li><li>anticipare le esigenze degli utenti e offrire loro aiuto non appena lo richiedono. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Molte delle aziende che utilizzano software di chat stanno anche cercando di ampliare e migliorare la propria offerta di servizi digitali. Queste aziende spesso <a target="_blank" rel="noopener noreferrer" href="/it/blog/live-chat-vs-phone-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">preferiscono la chat al telefono<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> perché:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> è più efficiente ed economico; </li><li>è scalabile; </li><li>è più facile analizzare le trascrizioni delle chat; </li><li>i team possono fornire assistenza 24 ore su 24, 7 giorni su 7, con l'aiuto di un chatbot basato sull'intelligenza artificiale. </li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">La chat del servizio clienti e la chat del sito web sono la stessa cosa?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La chat del servizio clienti (o chat dell'assistenza clienti) comprende la chat dei siti web e i chatbot. Entrambi i tipi di chat possono essere efficaci per diversi tipi di situazioni.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I chatbot possono rispondere alle richieste dei clienti con un supporto conversazionale, offrendo risorse self-service o risposte alle domande più frequenti. Il software di chat per siti web può aiutare a semplificare la comunicazione quando la situazione richiede l'intervento umano.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">La chat può essere aggiunta ai canali di servizio clienti esistenti?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:2" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Puoi aggiungere la chat ai canali di servizio clienti esistenti, compresi i canali di social media, app per dispositivi mobili o knowledge base. Puoi anche integrare le app di chat per siti web con automazioni che aiutano proattivamente i clienti quando hanno più bisogno di assistenza.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Come può la chat aumentare il tasso di conversione delle aziende?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:3" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La chat è un ottimo modo per costruire relazioni con i clienti potenziali ed esistenti. Rispondere rapidamente alle loro domande dà loro la fiducia necessaria per acquistare o aggiornare i loro account.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Secondo il nostro CX Trends Report, i clienti sono meno propensi ad abbandonare il carrello online quando si offre assistenza in modo proattivo con la chat. Anche se il cliente non è ancora pronto a mettersi in contatto, fornire un’opzione rapida e comoda per farlo genera fiducia.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">La chat avviene con una persona reale?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:4" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Le piattaforme di chat, in genere, prevedono la comunicazione one-on-one con una persona reale. A volte, le aziende possono far intervenire un chatbot prima di mettere il cliente in contatto con un agente, ma se il servizio viene pubblicizzato come “chat” si dovrebbe poter parlare con un essere umano.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:5" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Quali aziende dovrebbero acquistare un software di chat web?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:5" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:5" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La chat è un must per le piccole imprese, per le aziende, per i negozi di e-commerce o per qualsiasi attività che serve quotidianamente i clienti. Dal fornire informazioni sui prodotti ai prospect all'aiutare gli utenti esistenti nella risoluzione di problemi, la chat è una parte indispensabile del servizio clienti moderno.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Investire in un software di chat può essere utile per le aziende che desiderano fornire ai clienti un'assistenza immediata in un modo più comodo (ed economico) rispetto al telefono. Può anche essere un ottimo strumento per la generazione di contatti. Questa soluzione di chat, integrata con il tuo software di help desk, è un modo moderno per entrare in contatto con i clienti e stimolare le vendite e ti permette di fornire assistenza in tempo reale, dando alla tua azienda un differenziale competitivo.</p></div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Pronto per un periodo di prova gratuito?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Try live chat software for free"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I clienti coinvolti nelle chat sono più propensi ad acquistare e spendere di più. Il software di chat di Zendesk permette a clienti e agenti di costruire facilmente relazioni attraverso conversazioni ricche di contenuti. Prova gratuitamente il nostro software di chat e inizia a entrare in contatto con i tuoi clienti.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/it/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Prova gratuita</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Guide alla chat correlate</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dai un'occhiata alle nostre guide alla chat che ti aiuteranno a chiarire ogni possibile dubbio. </p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/it/service/messaging/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Esperienze conversazionali</span></a><a href="/it/service/messaging/whatsapp-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WhatsApp per le aziende</span></a><a href="/it/service/messaging/chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Guida ai chatbot AI</span></a><a href="/it/service/ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk AI</span></a><a href="/it/service/messaging/best-free-live-chat-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Software di chat gratuiti</span></a><a href="/it/service/messaging/facebook-messenger-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Facebook Messenger for Business</span></a><a href="/it/service/messaging/twitter-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Twitter per le aziende</span></a><a href="/it/service/messaging/wordpress-chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WordPress Chatbot</span></a><a href="/it/service/messaging/wordpress-live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Chat per WordPress</span></a><a href="/it/service/messaging/shopify-live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Chat per Shopify</span></a><a href="/it/service/messaging/apple-messages-for-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Apple Messages for Business</span></a><a href="/it/service/messaging/facebook-chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Chatbot di Facebook</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fBeCcS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Guarda la chat di Zendesk in azione</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/it/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guarda la demo</a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/it/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="22" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0zm1.607 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hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk per il servizio clienti</span></a></li><li><a href="/it/employee-service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk per l'assistenza ai dipendenti</span></a></li><li><a href="/it/platform/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Piattaforma Sunshine</span></a></li><li><a href="/it/marketplace/" data-interaction-type="link-secondary" 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di chat","tier-center-cta-text":"Prova gratuita","tier-center-cta-url":"/register/","tier-center-screen-body":"\u003cspan id=\"Try live chat software for free\"\u003e\u003c/span\u003e\r\n\r\nI clienti coinvolti nelle chat sono più propensi ad acquistare e spendere di più. Il software di chat di Zendesk permette a clienti e agenti di costruire facilmente relazioni attraverso conversazioni ricche di contenuti. Prova gratuitamente il nostro software di chat e inizia a entrare in contatto con i tuoi clienti.","tier-center-screen-checkbox":"1","tier-center-screen-headline":"Pronto per un periodo di prova gratuito?","tier-copy":[{"tier-copy-headline":"Cos'è un software di chat?","tier-copy-body":"Un software per chat è una tecnologia che consente di conversare con i clienti o gli impiegati in tempo reale sul sito web, sull'app per dispositivi mobili o sui canali social di un'azienda, come Messenger, WhatsApp e Slack. I moderni software per chat sfruttano l'intelligenza artificiale e i bot per consentire ai team di assistenza di scalare riducendo i costi.\r\n\r\nLe migliori piattaforme per chat si integrano con chatbot, piattaforme di automazione, \u003ca href=\"https://www.zendesk.com/sell/crm/\" rel=\"noopener\" target=\"_blank\"\u003esistemi di gestione delle relazioni con i clienti (CRM)\u003c/a\u003e, \u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003eanalisi e generazione di report \u003c/a\u003e, app di messaggistica, \u003ca href=\"/service/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003eknowledge base\u003c/a\u003e, \u003ca href=\"/service/help-desk-software/\" rel=\"noopener\" target=\"_blank\"\u003esoftware di help desk\u003c/a\u003e e altro ancora attraverso API (interfacce di programmazione delle applicazioni) e integrazioni native o di terze parti. Queste integrazioni consentono alle app di chat di:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eMigliorare la soluzione al primo contatto\u003c/strong\u003e e \u003cstrong\u003eridurre i costi operativi\u003c/strong\u003e implementando chatbot per gestire le richieste ripetitive dei clienti, in modo che i problemi più complicati possano essere trattati personalmente dagli agenti.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003ePermettono alle aziende di fornire \u003cstrong\u003eservizi più rapidi e personalizzati\u003c/strong\u003e estraendo i dati rilevanti da tutti i sistemi per attivare i workflow e per l'utilizzo da parte di chatbot e agenti.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eCreare un rapporto\u003c/strong\u003e tra aziende e pospect, clienti o impiegati collegandosi ai canali di messaggistica preferiti dall'utente finale, come \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp Business\u003c/a\u003e, \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eTwitter for Business\u003c/a\u003e, \u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eMessenger\u003c/a\u003e o \u003ca href=\"/service/messaging/apple-messages-for-business/\" rel=\"noopener\" target=\"_blank\"\u003eApple Messages for Business\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"Live chat software comparison chart\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Tabella di confronto dei software di chat","tier-copy-body":"Diamo un'occhiata ai migliori software di chat per capire alle si adatta meglio alla tua attività. La nostra tabella di confronto suddivide le opzioni in base al prezzo di partenza, alla durata del periodo di prova gratuito e alle caratteristiche più importanti.\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eSoftware\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003ePrezzo di partenza\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003ePeriodo di prova gratuito\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eCaratteristiche\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZendesk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 55 per agente/al mese (fatturato annualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRiconoscimento del sentiment\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nLiveChat\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 20 per agente/al mese (fatturato annualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAda\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContatta Ada\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNon disponibile\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAcquire\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 500 al mese (fatturato annualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNon disponibile\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nGenesys\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 75 per utente identificato/al mese (fatturato annualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n30 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRiconoscimento del sentiment\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nUserlike\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 0 al mese (1 licenza)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZoho Desk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 14 per utente/al mese (fatturato annualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n15 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nBirdeye\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContatta Birdeye\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNon disponibile\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nDrift\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 2.500 al mese (fatturato annualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNon disponibile\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTidio\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 0 al mese (50 conversazioni)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n7 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRiconoscimento del sentiment\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nOlark\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 29 per licenza/al mese\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 giorni\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRiconoscimento del sentiment\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nThankful\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContatta Thankful\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNon disponibile\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e risposte intelligenti\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRiconoscimento del sentiment\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"The 12 best live chat software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"I 12 migliori software di chat","tier-copy-body":"Il nostro Customer Experience (CX) Trends Report ha rilevato che il 71% dei clienti si aspetta un'esperienza di conversazione naturale, quindi è importante scegliere il software di chat giusto per la tua azienda. Abbiamo preparato una panoramica dei 12 migliori software di chat, indicando le caratteristiche della piattaforma, le fasce di prezzo e i periodi di prova gratuiti (se disponibili).\r\n\r\n\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Zendesk\"\u003eZendesk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#LiveChat\"\u003eLiveChat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Ada\"\u003eAda\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Acquire\"\u003eAcquire\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Genesys\"\u003eGenesys\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Userlike\"\u003eUserlike\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Zoho Desk\"\u003eZoho Desk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Birdeye\"\u003eBirdeye\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Drift\"\u003eDrift\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Tidio\"\u003eTidio\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Olark\"\u003eOlark\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Thankful\"\u003eThankful\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003ch3 id=\"Zendesk\"\u003e1. \u003ca href=\"https://www.zendesk.com/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware11.jpg\" width=100% height=100% /\u003e\r\n\r\nIl software di chat di Zendesk assicura che le conversazioni tra agenti e clienti siano fluide, ben informate ed efficienti. Questo permette agli agenti di aiutare più clienti e di gestire più conversazioni contemporaneamente. La nostra soluzione di chat ricca di funzionalità è \u003cstrong\u003eveloce da configurare, facile da usare e si adatta perfettamente\u003c/strong\u003e alle aziende di qualsiasi dimensione. \r\n\r\nIl nostro widget web di chat è altamente personalizzabile e ti permette di scegliere la posizione della finestra di chat e di adattare la grafica al tuo branding. È possibile creare e aggiungere moduli pre-chat personalizzati per raccogliere informazioni prima di iniziare la chat, in modo che gli agenti possano personalizzare l'interazione e inviare automaticamente un modulo di feedback alla fine. \r\n\r\nCon le nostre scorciatoie, puoi creare delle risposte predefinite a frasi comuni che gli agenti possono inserire rapidamente nella chat. Questo permette di avere una voce coerente e risposte più rapide. \r\n\r\nLa scheda Visitatori fornisce informazioni in tempo reale sui visitatori e sulle loro attività, come il loro nome, l'ora in cui sono online, la pagina corrente, il numero di visite e il contesto della chat in corso. In questo modo gli agenti possono avviare una chat e offrire un'assistenza proattiva qualora notino che un cliente è stato a lungo fermo su una stessa pagina. Puoi anche automatizzare questo processo con dei trigger. \r\n\r\nLa \u003cstrong\u003echat\u003c/strong\u003e si abbina perfettamente alla nostra \u003ca href=\"https://www.zendesk.com/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003epiattaforma di messaggistica\u003c/a\u003e, aiutando gli agenti a fornire un'assistenza clienti proattiva ed esperienze di conversazione più approfondita in grado di fluire in modo naturale e senza sforzo. \r\n\r\nLa chat migliora le interazioni in tempo reale, consentendo agli agenti di fornire un aiuto personalizzato e in tempo reale con soluzioni immediate. Mediante la \u003cstrong\u003emessaggistica\u003c/strong\u003e, agenti e clienti possono interagire in modo asincrono. Ciò significa che i clienti possono mettere in pausa una conversazione su un canale e riprenderla su un altro in un momento più comodo.\r\n\r\nZendesk collega tutti i sistemi aziendali, dai processori di pagamento ai bot di terze parti, in un'unica soluzione unificata e omnicanale. Per sbloccare funzionalità avanzate, puoi anche effettuare l'upgrade con \u003ca href=\"/platform/conversations/\" rel=\"noopener\" target=\"_blank\"\u003eSunshine Conversations\u003c/a\u003e: il livello successivo di integrazione della messaggistica interattiva. Sunshine Conversations offre funzionalità come chatbot IA personalizzati, notifiche in uscita per un coinvolgimento proattivo dei clienti e messaggistica di gruppo per mettere in contatto le persone giuste.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMessaggi proattivi\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenerazione di report\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSoluzione omnicanale unificata\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTag delle chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggi di inattività\u003c/li\u003e\r\n\r\n\t\u003cli\u003eNotifiche\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTrasferimento di canale\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eChatbot\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003eIndirizzamento intelligente\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Team: $ 55 per agente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Growth: $ 79 per agente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Professional: $ 99 per agente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise: $ 150 per agente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise Plus: contatta le vendite\r\n*I piani vengono fatturati annualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e\r\n14 giorni\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/register/#step-1\" rel=\"noopener\" target=\"_blank\"\u003eInizia il tuo periodo di prova gratuita\u003c/a\u003e\u003c/li\u003e\r\n \r\n\t\u003cli\u003e\u003ca href=\"/pricing/\" rel=\"noopener\" target=\"_blank\"\u003eVisualizza i prezzi\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/demo/?demoStep=personal#1\" rel=\"noopener\" target=\"_blank\"\u003eRichiedi una demo\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/service/\" rel=\"noopener\" target=\"_blank\"\u003eDai un'occhiata ai prodotti\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/blog/total-economic-impact-of-zendesk/\" rel=\"noopener\" target=\"_blank\"\u003eValuta il ROI di Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3 id=\"LiveChat\"\u003e2. \u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eLiveChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"LiveChat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware22.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nLiveChat è un software per il servizio clienti basato sul cloud che offre supporto dal vivo, un sistema di ticketing e analisi. LiveChat include un'app di chat con funzioni di notifica, messaggi di inattività, tag di chat, archivi di chat e condivisione di file. Le sue opzioni di integrazione consentono di creare ticket con piattaforme come Zendesk direttamente dall'interno di una chat. In questo modo le aziende possono monitorare il coinvolgimento dei clienti, effettuare controlli di qualità e supervisionare gli agenti.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModuli offline\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTag delle chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento delle chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $ 25 per utente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: $ 41 per agente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $ 59 per agente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: contatta LiveChat\r\n*I piani vengono fatturati annualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\n14 giorni \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/2120/livechat/\" rel=\"noopener\" target=\"_blank\"\u003eUlteriori informazioni su LiveChat per Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Ada\"\u003e3. \u003ca href=\"https://www.ada.cx/\" rel=\"noopener\" target=\"_blank\"\u003eAda\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ada\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware33.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.ada.cx/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAda consente alle aziende di fornire una live chat automatizzata con un chatbot AI che va oltre le domande frequenti. Sebbene un chatbot capace di rispondere alle FAQ sia un modo rapido ed economico per automatizzare la chat, Ada rappresenta una soluzione per le aziende che cercano un chatbot più specializzato. Il programma di chat automatizzato di Ada agisce in base alle informazioni, agli intenti e agli interessi di ciascun cliente con risposte personalizzate, sconti proattivi e raccomandazioni pertinenti in più lingue.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModuli offline\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegrazione della knowledge base\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStrumenti di posta in arrivo condivisi\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCore: contatta Ada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced: contatta Ada\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: contatta Ada\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\nNon disponibile\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/chat/135408/ada-for-chat/\" rel=\"noopener\" target=\"_blank\"\u003eUlteriori informazioni su Ada for Chat per Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Acquire\"\u003e4. \u003ca href=\"https://acquire.io/features/messaging\" rel=\"noopener\" target=\"_blank\"\u003eAcquire\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ada\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware44.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://acquire.io/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAcquire è una piattaforma digitale per il coinvolgimento dei clienti con funzionalità quali software di chat per aziende, chatbot AI, co-browsing sicuro e videochiamate. Come altri software di chat, Acquire aiuta le aziende a fornire assistenza e a raccogliere informazioni sui clienti 24 ore al giorno. Acquire ti permette anche di avviare chiamate video e vocali, di condividere lo schermo e di fare co-browsing dalla chat di messaggistica.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModuli offline\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSelf Service: $ 500 al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegrated Solution: $ 2.000 al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional Services: contatta Acquire\r\n*I piani vengono fatturati annualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\nNon disponibile\r\n\r\n\u003ch3 id=\"Genesys\"\u003e5. \u003ca href=\"https://www.genesys.com/\" rel=\"noopener\" target=\"_blank\"\u003eGenesys\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Genesys\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware55.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.genesys.com/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nGenesys offre un software di assistenza dal vivo con funzioni comuni di chat che aiutano i team di assistenza a coinvolgere i visitatori del sito web. Il widget della chat è personalizzabile, per cui puoi adattare la grafica al tuo branding. Genesys include anche sondaggi per raccogliere informazioni di contatto prima che inizi la chat o per valutare la soddisfazione del cliente al termine della sessione di chat.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eConversazioni asincrone\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eGenesys Cloud CX 1 (Voce): $ 75 per utente identificato/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 2 (Digitale): $ 95 per utente identificato/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 2 (Digitale + Voce): $ 115 per utente identificato/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 3 (Digitale + WEM): $ 135 per utente identificato/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 3 (Digitale + WEM + Voce): $ 155 per utente identificato/al mese\r\n*I piani vengono fatturati annualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\n30 giorni \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/78170/genesys-cloud/\" rel=\"noopener\" target=\"_blank\"\u003eUlteriori informazioni su Genesys per Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Userlike\"\u003e6. \u003ca href=\"https://www.userlike.com/en/\" rel=\"noopener\" target=\"_blank\"\u003eUserlike\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Userlike\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware66.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.userlike.com/en/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nUserlike è un software di chat basato sul cloud che consente ai team di inviare messaggi ai clienti tramite il sito web aziendale, Messenger o Telegram. Le funzioni Userlike consentono di creare pulsanti di chat personalizzati e di adattare la finestra di chat al branding del sito web aziendale. È inoltre possibile invitare in modo proattivo i visitatori a chattare, passare dalle chat con i clienti alle videochiamate e alla condivisione dello schermo, impostare messaggi predefiniti per le domande e le situazioni più comuni e ricevere valutazioni sul tuo servizio.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSondaggi via chat\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree: $ 0 al mese (1 licenza)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: $ 90 al mese (4 licenze)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCorporate: $ 290 al mese (10 licenze)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFlex: Contatta le vendite\r\n*I piani vengono fatturati annualmente. \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\n14 giorni\r\n\r\n\u003ch3 id=\"Zoho Desk\"\u003e7. \u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003eZoho Desk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zoho Desk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware77.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSe stai consultando una lista di fornitori di chat, Zoho Desk è di solito tra i primi. Con il suo widget di chat incorporabile, questa piattaforma consente alle aziende di rispondere ai clienti al momento del contatto. Le funzionalità includono la valutazione del grado di soddisfazione dei clienti all'interno della finestra di chat, risposte predefinite e widget di chat brandizzati. In caso di problemi con i clienti che necessitano di maggiore attenzione, gli utenti possono convertire le conversazioni in ticket e assegnarli al reparto migliore per risolverli.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModuli offline\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDashboard predefinite e monitoraggio in tempo reale\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWidget di chat del centro assistenza\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $ 14 per utente/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional: $ 23 per utente/mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: $ 40 per utente/al mese\r\n*I piani vengono fatturati annualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\n15 giorni\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/88627/zoho-crm/\" rel=\"noopener\" target=\"_blank\"\u003eUlteriori informazioni su Zoho Desk per Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Birdeye\"\u003e8. \u003ca href=\"https://birdeye.com/\" rel=\"noopener\" target=\"_blank\"\u003eBirdeye\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Birdeye\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware88.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://birdeye.com/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nLa soluzione Webchat di Birdeye è un software all-in-one per gestire la customer experience e le recensioni per le aziende con più sedi. Ogni conversazione inizia con un nome e un numero di telefono, in modo da potersi concentrare direttamente sull'assistenza del cliente, invece di cercare i dati di contatto. La webchat ti permette di inviare messaggi ai clienti quando lasciano il tuo sito web, con il software che instrada i messaggi sui loro telefoni per non perderli. Birdeye ha anche un'app di chat.\r\n\r\n\u003ch4\u003eFunzionalità\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModuli offline\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSondaggi via chat\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\nContatta Birdeye\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\nNon disponibile\r\n\r\n\u003ch3 id=\"Drift\"\u003e9. \u003ca href=\"https://www.drift.com/platform/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eDrift\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Drift\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware99.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.drift.com/platform/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nIl software di chat di Drift indirizza automaticamente i potenziali clienti all'agente più idoneo nel momento in cui iniziano una conversazione sul tuo sito web. Puoi avviare una chat vocale o video con il potenziale cliente direttamente dall'interno della finestra di chat. Inoltre, il software di chat di Drift invierà una notifica all'addetto alle vendite quando uno dei suoi clienti target si trova sul sito web, in modo che possa entrare in chat.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento delle chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDashboard predefinite e monitoraggio in tempo reale\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTrigger di feedback automatizzati\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSalvataggio delle risposte\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePremium: $ 2.500 al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced: contatta Drift\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: contatta Drift\r\n*I piani vengono fatturati annualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\nNon disponibile\r\n\r\n\u003ch3 id=\"Tidio\"\u003e10. \u003ca href=\"https://www.tidio.com/\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tidio\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware110.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.tidio.com/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nTidio è un sistema di chat basato su cloud che integra i messaggi provenienti da widget di chat, email e Messenger. Tidio include funzioni di base per le chat, ad esempio un widget in grado di adattarsi alle dimensioni dello schermo dei dispositivi dei clienti, in modo che possano scriverti da mobile o tablet. Puoi anche collegare Tidio a tutti i siti web e le piattaforme tramite plugin dedicati. Inoltre, puoi rispondere alle domande più ricorrenti con modelli di risposta rapida.\r\n\r\n\u003ch4\u003eFunzionalità:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRisposte predefinite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapacità di integrazione\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking dei visitatori del sito web\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree: $ 0 al mese (50 conversazioni)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStarter: $ 29 al mese (100 conversazioni)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCommunicator: $ 25 per licenza/al mese (conversazioni illimitate)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots: a partire da $ 29 al mese (50 conversazioni)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTidio+: a partire da $ 394 al mese (conversazioni illimitate)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\n7 giorni\r\n\r\n\u003ch3 id=\"Olark\"\u003e11. \u003ca href=\"https://www.olark.com/\" rel=\"noopener\" target=\"_blank\"\u003eOlark\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Olark\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware111.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.olark.com/pricing-pro\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nOlark offre un semplice software di chat per il servizio clienti capace di fornire aggiornamenti in tempo reale su chi sta navigando sul tuo sito web. Puoi infatti configurare le regole di automazione per mostrare o nascondere la finestra di chat e avviare automaticamente le chat in base al comportamento del sito web. Puoi anche creare dei saluti personalizzati in base alle conversazioni precedenti e indirizzare i clienti al reparto corretto.\r\n\r\n\u003ch4\u003eFunzionalità\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMessaggi automatici\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAnalisi delle chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTrascrizioni ricercabili\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModuli di finestre di chat personalizzate\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDashboard predefinite e monitoraggio in tempo reale\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $ 20 per licenza/al mese\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: contatta Olark\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e\r\n14 giorni\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1446/olark-live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eUlteriori informazioni su Olark per Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Thankful\"\u003e12. \u003ca href=\"https://www.thankful.ai/\" rel=\"noopener\" target=\"_blank\"\u003eThankful\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Thankful\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware112.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.thankful.ai/\" rel=\"noopener\" target=\"_blank\"\u003e Immagine sorgente\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThankful offre un'esperienza di chatbot unica nel suo genere che punta molto sull'intelligenza artificiale e sull'automazione. L'intelligenza artificiale viene utilizzata per comprendere il linguaggio, il sentiment e le intenzioni del cliente e offrire un'esperienza personalizzata. Il software di chat è anche personalizzabile per allinearsi alla messaggistica del tuo brand. Thankful è già integrato con Zendesk ma può integrarsi anche con altri servizi di chat per siti web per creare un'esperienza personalizzata.\r\n\r\n\u003ch4\u003eFunzionalità\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eConversazioni in chat basate sull'intelligenza artificiale\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOpzioni self-service e FAQ automatiche\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaggistica del brand personalizzabile\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat proattiva\u003c/li\u003e\r\n\r\n\t\u003cli\u003eElenco dei visitatori\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIndirizzamento basato sulle competenze\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTraduzione automatica\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDashboard predefinite e monitoraggio in tempo reale\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrezzi:\u003c/h4\u003e \r\nContatta Thankful\r\n\r\n\u003ch4\u003eProva gratuita:\u003c/h4\u003e \r\nNon disponibile\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/242910/thankful/\" rel=\"noopener\" target=\"_blank\"\u003eUlteriori informazioni su Thankful per Zendesk.\u003c/a\u003e\r\n\r\n\u003cspan id=\"Features of live chat support software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Caratteristiche del software di assistenza via chat","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Live chat software features\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware113.jpg\" width=100% height=100% /\u003e\r\n\r\nAlcune delle funzionalità generali sono disponibili nella maggior parte delle web app di chat. Alcune soluzioni offrono varie funzionalità o caratteristiche avanzate, ma le migliori soluzioni software condividono elementi essenziali comuni. Ecco cinque caratteristiche da cercare e valutare.\r\n\r\n\u003ch3\u003eMessaggi proattivi\u003c/h3\u003e\r\n\r\n\u003ca href=\"/blog/proactive-messages/\" rel=\"noopener\" target=\"_blank\"\u003eI messaggi proattivi\u003c/a\u003e consentono ai tuoi agenti o rappresentanti di vendita di avviare una chat in tempo reale tramite web, app per dispositivi mobili, \u003ca href=\"/service/voice/text/\" rel=\"noopener\" target=\"_blank\"\u003eSMS\u003c/a\u003e o canali di messaggistica (come \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp for Business\u003c/a\u003e). I messaggi proattivi ti aiutano ad aumentare il coinvolgimento dei clienti, a seguirli dopo un acquisto e a tenerli informati su nuovi prodotti e promozioni. \r\n\r\nPuoi configurare messaggi automatici da inviare a determinati clienti in base alla posizione in cui si trovano sulla tua pagina, al browser che stanno utilizzando (web o mobile) o al punto in cui si trovano nella loro esperienza di acquisto. Inoltre, puoi decidere se, una volta che il cliente avrà risposto, la conversazione sarà ripresa da un bot o un agente. Con i messaggi proattivi, le aziende ottengono vantaggi quali: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003ecosti operativi ridotti;\u003c/li\u003e\r\n\r\n\t\u003cli\u003etassi di vendita e di conversione più elevati;\u003c/li\u003e\r\n\r\n\t\u003cli\u003emaggiore fidelizzazione dei clienti e minore tasso di abbandono.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003eAnalisi del sentiment\u003c/h3\u003e\r\n\r\nPer offrire un'ottima \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer experience\u003c/a\u003e è necessario capire cosa vuole il cliente e come si sente. Grazie all'apprendimento automatico e all'elaborazione del linguaggio naturale, il software di chat dovrebbe essere in grado di analizzare la conversazione e rilevare il \u003ca href=\"/blog/customer-sentiment/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer sentiment\u003c/a\u003e. In questo modo i tuoi agenti potranno capire come gestire al meglio l'interazione. \r\n\r\nL'analisi del sentiment fornisce anche dati che ti aiutano a capire cosa pensano i clienti di determinati aspetti del tuo brand. Ad esempio, puoi raccogliere informazioni preziose dalle conversazioni in tempo reale con i clienti e determinare se il loro sentiment è positivo, negativo o neutro quando parlano di prodotti, servizi o della tua azienda. \r\n\r\n\u003ch3\u003eSoluzione omnicanale unificata\u003c/h3\u003e\r\n\r\nTutte le conversazioni e i dati dei clienti provenienti da diversi canali devono essere disponibili in una sede centralizzata. Uno spazio di lavoro omnicanale unificato fornisce agli agenti gli strumenti e il contesto del cliente per fornire un'esperienza di assistenza personalizzata. \r\n\r\nQuando ha inizio una conversazione in chat, gli agenti devono essere in grado di rimanere in un unico luogo senza dover passare da un'app all'altra per trovare le informazioni. Con una soluzione \u003ca href=\"/blog/omnichannel-experience/\" rel=\"noopener\" target=\"_blank\"\u003eomnicanale\u003c/a\u003e, gli agenti possono gestire le conversazioni in chat su più canali e persino gestire più conversazioni in tempo reale insieme. \r\n\r\nAd esempio, lo \u003ca href=\"/service/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Agent Workspace\u003c/a\u003e riunisce tutte le interazioni degli utenti in un'unica vista, in modo che gli agenti possano passare senza problemi da un canale all'altro e disporre di tutto il contesto necessario per personalizzare le interazioni su scala.\r\n\r\n\u003ch3\u003eRisposte predefinite\u003c/h3\u003e\r\n\r\nUna soluzione di chat necessita di risposte predefinite che gli agenti possono utilizzare in determinate situazioni. Queste scorciatoie aiutano gli agenti a rispondere alle domande più velocemente e con una messaggistica coerente.\r\n\r\nGli agenti di supporto possono creare risposte predefinite per i messaggi più comuni, come ad esempio:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003esaluti per i nuovi clienti e per quelli che ritornano;\u003c/li\u003e\r\n\r\n\t\u003cli\u003erisposte alle domande più frequenti;\u003c/li\u003e\r\n\r\n\t\u003cli\u003eofferte di sconto;\u003c/li\u003e\r\n\r\n\t\u003cli\u003ecollegamenti agli articoli del centro assistenza.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nÈ anche possibile configurare dei trigger che avviano proattivamente una chat con un cliente, contribuendo a promuovere e agevolare le vendite durante il processo di checkout.\r\n\r\nI trigger intelligenti sono regole predeterminate che stabiliscono ciò che deve accadere se si verificano determinate circostanze. Ad esempio, è possibile configurare un trigger intelligente che fa apparire la finestra di chat del sito web con un messaggio predefinito se un visitatore trascorre un certo periodo di tempo su una determinata pagina.\r\n\r\n\u003ch3\u003eChatbot\u003c/h3\u003e\r\n\r\nI chatbot aiutano a ridurre le domande ripetitive degli agenti e a garantire che i clienti ricevano assistenza quando lo desiderano, anche nel cuore della notte quando gli agenti umani non sono disponibili. I bot possono rispondere rapidamente alle domande frequenti e agli articoli del centro assistenza, in modo che i clienti possano ottenere le risposte di cui hanno bisogno senza aspettare. \r\n\r\nI chatbot sono un complemento naturale alle app per siti web di chat perché sono in grado di gestire autonomamente richieste semplici e comuni, deviando potenziali ticket. I bot AI sono anche in grado di capire quando un'interazione necessita di un intervento umano e possono inoltrare senza problemi il cliente e il contesto a un agente. \r\n\r\nAd esempio, Zendesk dispone di bot avanzati basati sull'intelligenza artificiale e preaddestrati a gestire i principali problemi del servizio clienti. Esiste anche una funzionalità di \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838909210\" rel=\"noopener\" target=\"_blank\"\u003ecreazione bot\u003c/a\u003e che ti permette di personalizzare facilmente i bot con uno strumento drag-and-drop per progettare flussi di conversazione personalizzati e interattivi, senza bisogno di competenze di codifica.\r\n\r\n\u003cspan id=\"What are the different types of live chat software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Quali sono i diversi tipi di software di chat?","tier-copy-body":"Quando si parla di software di chat, molti pensano alla web chat. Tuttavia, esistono diversi tipi di chat e, con l'evolversi della tecnologia, le opzioni continuano a crescere. Ecco alcuni tipi di chat più comunemente utilizzati.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eMessaggi o SMS:\u003c/strong\u003ei clienti possono inviare un messaggio al \u003ca href=\"/service/voice/toll-free-numbers/\" rel=\"noopener\" target=\"_blank\"\u003enumero verde\u003c/a\u003e per ricevere assistenza via chat.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eApp di messaggistica social:\u003c/strong\u003ei clienti possono contattarti tramite WhatsApp, Apple Messages for Business o Messenger.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eWidget di chat:\u003c/strong\u003ei clienti possono inviarti messaggi tramite una finestra di chat che appare sul tuo sito web o sull'app per dispositivi mobili.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\r\n\u003cstrong\u003e\u003ca href=\"/service/ticketing-system/social-media-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003eSocial media\u003c/a\u003e:\u003c/strong\u003ei clienti possono inviare privatamente alla tua azienda un messaggio diretto (DM) o taggare la tua azienda in un post sui loro profili social.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e\u003ca href=\"/service/voice/\" rel=\"noopener\" target=\"_blank\"\u003eVoce\u003c/a\u003e o video:\u003c/strong\u003ei clienti possono connettersi attraverso una conversazione dal vivo via telefono o video: la chat non per forza si limita al testo.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nCollega ciascuno di questi canali di chat al tuo spazio di lavoro agente omnicanale. In questo modo puoi visualizzare, monitorare e rispondere a tutti i messaggi da una postazione unificata, in modo da poter continuare le conversazioni con i clienti senza soluzione di continuità. \r\n\r\n\u003cspan id=\"Benefits of live chat software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Vantaggi del software di chat","tier-copy-body":"Diamo un'occhiata ai vantaggi del software di chat. Per alcune aziende alcuni vantaggi sono più importanti di altri. Il nostro elenco contiene alcuni di quelli che le aziende cercano quando investono in una chat.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\u003ch3\u003e\u003cli\u003eAumenta l'efficienza e risparmia sui costi\u003c/li\u003e\u003c/h3\u003e\r\n\r\nLa chat aiuta i team di assistenza a ottenere di più con minor sforzo. A differenza dell'assistenza telefonica, gli agenti possono gestire chat simultanee su più canali, il che significa maggiore efficienza e riduzione dei costi. Dopo aver implementato la chat nel suo negozio online, \u003ca href=\"/customer/spartan-race/\" rel=\"noopener\" target=\"_blank\"\u003eSpartan Race\u003c/a\u003e ha registrato un aumento dell'efficienza pari al 23% e un aumento delle vendite del 27%.\r\n\r\n\u003ch3\u003e\u003cli\u003eMigliora la soddisfazione e fidelizzazione dei clienti\u003c/li\u003e\u003c/h3\u003e\r\n\r\nIl software di chat ti permette di interagire rapidamente con prospects e clienti. Con la giusta soluzione di chat, gli utenti possono:\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eservirsi autonomamente di contenuti di knowledge base pertinenti, forniti da un chatbot;\u003c/li\u003e\r\n\r\n\t\u003cli\u003erichiedere di connettersi con un agente;\u003c/li\u003e\r\n\r\n\t\u003cli\u003elasciare un messaggio per l'assistenza interna o esterna;\u003c/li\u003e\r\n\r\n\t\u003cli\u003eriprendere le conversazioni dal punto in cui erano state lasciate.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nInoltre, le aziende sono in grado di offrire assistenza ai clienti 24 ore su 24, 7 giorni su 7, dal momento che i chatbot e le \u003ca href=\"/service/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003eopzioni self-service\u003c/a\u003e sono sempre disponibili. Ne consegue una maggiore soddisfazione del cliente (CSAT) e un team di assistenza capace di operare in modo più efficace che mai.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\u003ch3\u003e\u003cli\u003eIncrementa le vendite e riduce l'abbandono del carrello\u003c/li\u003e\u003c/h3\u003e\r\n\r\nIl coinvolgimento proattivo attraverso la chat riduce il fenomeno dell'abbandono del carrello online e aumenta le vendite. Il nostro CX Trends Report ha rilevato che aiutare un cliente con un'assistenza proattiva e conversazionale può aiutare a risolvere un problema in modo immediato, migliorando il \u003ca href=\"/blog/buyer-journey/\" rel=\"noopener\" target=\"_blank\"\u003epercorso dell'acquirente\u003c/a\u003e e incoraggiandolo a fare un acquisto. \r\n\r\nAd esempio, se un cliente ha un problema con il carrello online dell'azienda, offrire assistenza mentre si trova sulla pagina può eliminare il problema che blocca la vendita.\r\n\r\nLe statistiche del nostro CX Trends Report riflettono il modo in cui la live chat può aumentare il lifetime value dei tuoi clienti. Ma non solo quello dei clienti, bensì anche quello dei tuoi agenti. Ecco alcuni modi in cui la chat può aiutare i tuoi agenti.\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eChatbot e opzioni self-service filtrano le domande facili e ripetitive.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eL'automazione gestisce la logistica noiosa, come l'assegnazione di tag e l'indirizzamento dei ticket di assistenza.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eL'analisi delle chat fornisce informazioni pertinenti.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nFiltrando le domande più semplici, i chatbot permettono agli agenti di concentrarsi sull'assistenza personalizzata. Nel nostro CX Trends Report, il 77% delle aziende concorda sul fatto che la personalizzazione aumenta il mantenimento dei clienti e riduce i costi di acquisizione. Dopo aver implementato l'assistenza via chat, \u003ca href=\"/customer/smiles/\" rel=\"noopener\" target=\"_blank\"\u003eSmiles\u003c/a\u003e ha registrato un incremento delle vendite e ha registrato un aumento dei contratti da 100 a 1.000 ogni mese.\r\n\r\n\u003cspan id=\"How to choose the right live chat support software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Come scegliere il software di assistenza chat più adatto","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Live chat software considerations\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware114.png\" width=100% height=100% /\u003e\r\n\r\nIl miglior software di chat per la tua azienda dipende dal tuo modello di business, dalle caratteristiche desiderate, dalla tua base di clienti e altro ancora. Ma ci sono dei fattori comuni da considerare per la scelta dei migliori servizi di chat.\r\n\r\n\u003ch3\u003eIntegrazione con il tuo ecosistema di supporto\u003c/h3\u003e\r\n\r\nPer ottenere il massimo dal tuo software di chat, questo deve integrarsi con il tuo attuale ecosistema di assistenza, essere abbastanza potente da gestire le esigenze aziendali più complesse e offrire strumenti che permettano ai tuoi team di avere successo. Deve essere compatibile con le persone, i processi e gli strumenti già utilizzati dagli agenti.\r\n\r\nL'integrazione della chat live fornisce agli agenti una visualizzazione unificata del cliente, con i suoi dati, la cronologia delle interazioni e il contesto dei diversi canali. In questo modo si evitano i \u003ca href=\"/blog/customer-pain-points/\" rel=\"noopener\" target=\"_blank\"\u003epunti dolenti per i clienti\u003c/a\u003e, ad esempio la ripetizione delle informazioni durante il passaggio da un reparto all'altro, e si garantisce che tutti (compresi i chatbot) dispongano del contesto necessario per creare un'esperienza coerente e personalizzata.\r\n\r\n\u003ch3\u003eFacilità d'uso e rapidità di implementazione\u003c/h3\u003e\r\n\r\nIl miglior software di chat deve essere intuitivo. Quando un software richiede mesi per essere implementato e non si integra bene con i sistemi esistenti, può comportare costi aggiuntivi e tempi di formazione per gli agenti. Un software che si configura velocemente ed è subito operativo consente al tuo team di continuare a fornire un servizio eccellente senza sbagliare un colpo.\r\n\r\n\u003ch3\u003eScalabilità e costo totale di proprietà\u003c/h3\u003e\r\n\r\nIl software di chat live ideale è abbastanza flessibile da poter crescere insieme alla tua azienda in espansione. A patto che il software di chat venga distribuito all'interno di uno spazio di lavoro agile e centralizzato, gli strumenti di chat per siti web dovrebbero essere:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003escalabili:\u003c/strong\u003e le interazioni uno-a-molti consentono agli agenti di servire più clienti o impiegati contemporaneamente;\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eveloci:\u003c/strong\u003e i workflow automatizzati e le opzioni self-service aiutano gli utenti a risolvere rapidamente i problemi più semplici.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003epersonali:\u003c/strong\u003e per i clienti, chattare con gli agenti dell'assistenza è molto più simile agli scambi di messaggi con amici e parenti.\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"Live chat platform FAQ\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"FAQ sulla piattaforma di chat","tier-copy-body":"Ecco alcune domande frequenti che le aziende si pongono quando scelgono un software di chat. \r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003ePerché la mia azienda ha bisogno di un'app di chat?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLe aziende lo utilizzeranno principalmente per fornire a prospect, clienti e impiegati un'assistenza istantanea e personalizzata senza interrompere il loro flusso di navigazione.\r\n\r\nCon la potenza della chat, la tua azienda può:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eaumentare le vendite coinvolgendo in modo proattivo i clienti sul sito web;\u003c/li\u003e\r\n\r\n\t\u003cli\u003eaiutare più clienti in meno tempo e incrementarne la soddisfazione;\u003c/li\u003e\r\n\r\n\t\u003cli\u003eanticipare le esigenze degli utenti e offrire loro aiuto non appena lo richiedono.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nMolte delle aziende che utilizzano software di chat stanno anche cercando di ampliare e migliorare la propria offerta di servizi digitali. Queste aziende spesso \u003ca href=\"/blog/live-chat-vs-phone-support/\" rel=\"noopener\" target=\"_blank\"\u003epreferiscono la chat al telefono\u003c/a\u003e perché:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eè più efficiente ed economico;\u003c/li\u003e\r\n\r\n\t\u003cli\u003eè scalabile;\u003c/li\u003e\r\n\r\n\t\u003cli\u003eè più facile analizzare le trascrizioni delle chat;\u003c/li\u003e\r\n\r\n\t\u003cli\u003ei team possono fornire assistenza 24 ore su 24, 7 giorni su 7, con l'aiuto di un chatbot basato sull'intelligenza artificiale.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eLa chat del servizio clienti e la chat del sito web sono la stessa cosa?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLa chat del servizio clienti (o chat dell'assistenza clienti) comprende la chat dei siti web e i chatbot. Entrambi i tipi di chat possono essere efficaci per diversi tipi di situazioni. \r\n\r\nI chatbot possono rispondere alle richieste dei clienti con un supporto conversazionale, offrendo risorse self-service o risposte alle domande più frequenti. Il software di chat per siti web può aiutare a semplificare la comunicazione quando la situazione richiede l'intervento umano. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eLa chat può essere aggiunta ai canali di servizio clienti esistenti?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nPuoi aggiungere la chat ai canali di servizio clienti esistenti, compresi i canali di social media, app per dispositivi mobili o knowledge base. Puoi anche integrare le app di chat per siti web con automazioni che aiutano proattivamente i clienti quando hanno più bisogno di assistenza.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eCome può la chat aumentare il tasso di conversione delle aziende?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLa chat è un ottimo modo per costruire relazioni con i clienti potenziali ed esistenti. Rispondere rapidamente alle loro domande dà loro la fiducia necessaria per acquistare o aggiornare i loro account. \r\n\r\nSecondo il nostro CX Trends Report, i clienti sono meno propensi ad abbandonare il carrello online quando si offre assistenza in modo proattivo con la chat. Anche se il cliente non è ancora pronto a mettersi in contatto, fornire un’opzione rapida e comoda per farlo genera fiducia.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eLa chat avviene con una persona reale?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLe piattaforme di chat, in genere, prevedono la comunicazione one-on-one con una persona reale. A volte, le aziende possono far intervenire un chatbot prima di mettere il cliente in contatto con un agente, ma se il servizio viene pubblicizzato come “chat” si dovrebbe poter parlare con un essere umano.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eQuali aziende dovrebbero acquistare un software di chat web?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLa chat è un must per le piccole imprese, per le aziende, per i negozi di e-commerce o per qualsiasi attività che serve quotidianamente i clienti. Dal fornire informazioni sui prodotti ai prospect all'aiutare gli utenti esistenti nella risoluzione di problemi, la chat è una parte indispensabile del servizio clienti moderno.\r\n\r\nInvestire in un software di chat può essere utile per le aziende che desiderano fornire ai clienti un'assistenza immediata in un modo più comodo (ed economico) rispetto al telefono. Può anche essere un ottimo strumento per la generazione di contatti. Questa soluzione di chat, integrata con il tuo software di help desk, è un modo moderno per entrare in contatto con i clienti e stimolare le vendite e ti permette di fornire assistenza in tempo reale, dando alla tua azienda un differenziale competitivo.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""}],"tier-cta-1-text":"Prova gratuita","tier-cta-1-url":"/register/","tier-cta-2-text":"Guarda la demo","tier-cta-2-url":"/register/","tier-cta-checkbox":"1","tier-cta-headline":"Guarda la chat di Zendesk in azione","tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"tier-hero-ctas":[{"tier-hero-cta-text":"Guarda la demo","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-hero-description":"I clienti hanno tra le mani scelte di acquisto illimitate e di portata globale. Con un maggior numero di opzioni, le loro aspettative aumentano. Secondo il \u003ca href=\"https://cxtrends.zendesk.com/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Customer Experience Trends Report del 2023\u003c/a\u003e, il 72% dei clienti desidera un servizio immediato. \r\n\r\nInoltre, le preferenze di comunicazione dei clienti continuano a evolversi, rendendo fondamentale per le aziende adattarsi e incontrare i clienti ovunque si trovino. Con un software di chat, le aziende possono \u003ca href=\"/blog/customer-expectations-meet-rising-demands/\" rel=\"noopener\" target=\"_blank\"\u003esuperare le aspettative dei clienti\u003c/a\u003e fornendo un'ottima customer experience end-to-end.\r\n\r\nSommario\r\n\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What is live chat software?\"\u003eCos'è un software di chat?\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Live chat software comparison chart\"\u003eTabella di confronto dei software di chat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#The 12 best live chat software\"\u003eI 12 migliori software di chat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Features of live chat support software\"\u003eCaratteristiche del software di assistenza via chat\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What are the different types of live chat software?\"\u003eQuali sono i diversi tipi di software di chat?\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Benefits of live chat software\"\u003eVantaggi del software di chat\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#How to choose the right live chat support software\"\u003eCome scegliere il software di assistenza chat più adatto\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Live chat platform FAQ\"\u003e FAQ sulla piattaforma di chat\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Try live chat software for free\"\u003eProva gratuitamente il software di chat\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003ciframe width=\"560\" height=\"315\" src=\"https://www.youtube.com/embed/wTqEIKO3mRo\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen\u003e\u003c/iframe\u003e\r\n\r\n\u003cspan id=\"What is live chat software?\"\u003e\u003c/span\u003e","tier-hero-headline":"Software di chat","tier-hero-image":"https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg","tier-hero-subheading":"Fornisci un'assistenza veloce, personalizzata e sicura sui canali preferiti dai tuoi clienti con il miglior software di chat.","tier-parent-url":"/service/messaging/","tier-resource-checkbox":"1","tier-resource-description":"Dai un'occhiata alle nostre guide alla chat che ti aiuteranno a chiarire ogni possibile dubbio. 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