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href="/news/operations" class="breadcrumb__link">Operations</a></li></ol></nav><div class="article-header-v2 standard" data-testid="ArticleHeaderV2"><div class="article-header-v2__title-content"><h1>A behind-the-scenes look at how Amazon prepares for its biggest sale events of the year</h1><p>Here’s how Amazon fulfillment centers and delivery stations prepare for big shopping events like Black Friday, Cyber Monday, and Prime Day.</p><div class="tags-desktop"><div class="related-tags v2" data-testid="related-tags"><div class="related-tags__content"><nav><ol><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/amazon-prime-day-2024" class="related-tags__link">Amazon Prime Day 2024</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/prime-day" class="related-tags__link">Amazon Prime Day</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/operations" class="related-tags__link">Operations</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/fulfillment-center" class="related-tags__link">Fulfillment center</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/delivery" class="related-tags__link">Delivery </a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/dsp" class="related-tags__link">Amazon DSP</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/working-at-amazon" class="related-tags__link">Working at Amazon</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/prime-big-deal-days" class="related-tags__link">Prime Big Deal Days</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/holiday" class="related-tags__link">Holiday</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/black-friday" class="related-tags__link">Black Friday</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/cyber-monday" class="related-tags__link">Cyber Monday</a></li></ol></nav><div data-testid="SocialSharesV2" class="share"><div><button class="button LightOutlinedV2 is-reversed has-icon" data-testid="button-fn" type="button">Share<div data-testid="icon-ShareArrowOrange"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="17" fill="none"><path fill="#FF6200" d="m12.158.5 7.207 7.747-7.37 7.242v-4.21C9.046 10.269 2.132 13.473.364 16.5c0 0 1.147-11.116 11.793-11.621V.5Z"></path></svg></div></button></div></div></div></div></div></div><div class="article-header-v2__img-content"><div class="lead-image-section"><img alt="Delivery station" height="698" role="" src="https://assets.aboutamazon.com/48/44/60c1ece44281934ea16fe95dde6f/about-amazon-feature-hero001-amazon-primedayprep-amazon-selects-194-copy-5717x3215.jpg" width="1240" class=""/></div></div><div class="article-header-v2__publisher-content"><div class="author"><img src="https://assets.aboutamazon.com/dims4/default/c526661/2147483647/strip/true/crop/4449x4449+0+557/resize/84x84!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F79%2F6c%2F76295bfc4d569f206113aea64886%2Fchloe-pantazi-wolber-headshot-b-w.jpg" alt="Chloé Pantazi-Wolber"/><p>Written by <a href="https://www.aboutamazon.com/author/chloe-pantazi-wolber" class="author">Chloé Pantazi-Wolber</a></p></div><div class="published"><p>Last updated: December 02, 2024</p><p>4 min read</p></div></div><div class="tags-mobile"><div class="related-tags v2" data-testid="related-tags"><div class="related-tags__content"><nav><ol><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/amazon-prime-day-2024" class="related-tags__link">Amazon Prime Day 2024</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/prime-day" class="related-tags__link">Amazon Prime Day</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/operations" class="related-tags__link">Operations</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/fulfillment-center" class="related-tags__link">Fulfillment center</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/delivery" class="related-tags__link">Delivery </a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/dsp" class="related-tags__link">Amazon DSP</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/working-at-amazon" class="related-tags__link">Working at Amazon</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/prime-big-deal-days" class="related-tags__link">Prime Big Deal Days</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/holiday" class="related-tags__link">Holiday</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/black-friday" class="related-tags__link">Black Friday</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/cyber-monday" class="related-tags__link">Cyber Monday</a></li></ol></nav><div data-testid="SocialSharesV2" class="share"><div><button class="button LightOutlinedV2 is-reversed has-icon" data-testid="button-fn" type="button">Share<div data-testid="icon-ShareArrowOrange"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="17" fill="none"><path fill="#FF6200" d="m12.158.5 7.207 7.747-7.37 7.242v-4.21C9.046 10.269 2.132 13.473.364 16.5c0 0 1.147-11.116 11.793-11.621V.5Z"></path></svg></div></button></div></div></div></div></div></div></div></div></div><div class="ArticlePage-wrapper ArticleType-featureArticle v2-no-nav"><main class="ArticlePage-main v2"><article class="ArticlePage-mainContent"><div class="ArticlePage-articleBody articleBody"><article><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">The holiday season is here and as you can imagine, there’s a lot of planning that goes into preparing for successful shopping events like </span><a target="_self" href="https://www.aboutamazon.com/news/retail/when-is-black-friday-2024"><span class="text v2">Black Friday</span></a><span class="text v2"> and </span><a target="_self" href="https://www.aboutamazon.com/news/retail/when-is-cyber-monday-2024"><span class="text v2">Cyber Monday</span></a><span class="text v2">.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Amazon delivery station" height="3090" role="" src="https://assets.aboutamazon.com/5a/38/42e87b544ad4ad2b451b42c513a3/inline001-amazon-primedayprep-amazon-selects-173-copy-5496x3090.JPG" width="5496" class="v2"/><span class="image-caption v2"><span class="text v2">Jae, a senior operations manager at Amazon.</span></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Jae, a senior operations manager at Amazon, knows firsthand what it takes since he’s been with the company for close to a decade, and manages one of the largest delivery stations on the West Coast.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Jae spoke with About Amazon about what it’s like behind the scenes in the lead-up to big shopping events like Prime Day, Prime Big Deal Days, and the holiday season—and how he and his team plan and ensure things run safely and smoothly.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content v2" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/workplace/amazon-workplace-safety-post-2023"><img alt="Amazon employees wear safety vests in a fulfillment center" height="200" role="" src="https://amazon-blogs-brightspot.s3.amazonaws.com/e6/23/30b6f53146fab5eaf80cebd0cbc1/about-amazon-inline-053a2190-3.jpg" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/workplace/amazon-workplace-safety-post-2023"><h2 class="related-content__title">Amazon’s safety performance continues to improve year over year</h2></a><p>We are sharing our full-year 2023 data for our operations network, and it shows we’re continuing to make year-over-year progress worldwide.</p></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600" class="contentHeading"><b>Prep happens year-round</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Amazon delivery station" height="900" role="" src="https://assets.aboutamazon.com/d3/82/86d0e1104a148d53a2f36b63b628/about-amazon-inline-inline003-amazon-primedayprep-amazon-selects-165-copy-5923x3331.jpg" width="1600" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Preparing for a big sale event is many months in the making, with regular planning meetings and training series to ensure Amazon’s fulfillment centers and delivery stations are properly staffed and trained to safely work through one of the busiest weeks of the year.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">But before we get into the planning, you might be wondering how a fulfillment center and delivery station are different. Fulfillment centers are where Amazon employees pick, pack, and ship customer orders; delivery stations are where those packages get sorted, routed, and then distributed to delivery drivers. As Jae says, the delivery station is “the last stop” before orders go to customers.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600" class="contentHeading"><b>These are busy but exciting times to work at Amazon</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image-fullwidth"><div class="image fullwidth"><img alt="Amazon delivery station" height="1125" role="" src="https://assets.aboutamazon.com/ba/f5/844d658040e8bcdf580be4995524/about-amazon-hero-inline005-amazon-primedayprep-amazon-selects-129-copy-5567x3130.jpg" width="2000" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">During the weeks leading up to big shopping events like Black Friday, Prime Day, and Prime Big Deal Days, Amazon’s fulfillment centers and delivery stations are brimming with energy and excitement. “Our employees are the heart and soul of our operation, and we want to show extra appreciation for their hard work during busy shopping events like Prime Day,” says Beryl Tomay, vice president of Transportation. “Sites are buzzing with excitement during the event, and leaders arrange things like barbecues and ping pong tournaments to build on that energy and thank our employees for everything they do.”</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">This appreciation extends to the drivers on the road, too. For example, Delivery Service Partners and their employees are invited to participate in a Peak Team Meal program that provides reimbursed team meals and various gift cards as a thank you for their diligence in preparation for delivering smiles during the holiday season. Additionally, Delivery Service Partner drivers in the US can get two free drinks at 7-Eleven each week throughout this holiday season.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600" class="contentHeading"><b>Hiring and training are top priorities</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Amazon delivery station" height="1125" role="" src="https://assets.aboutamazon.com/88/48/5a9a364241c2838eb3a94a595dc0/about-amazon-hero-inline008-amazon-primedayprep-amazon-selects-111-copy-5666x3778.jpg" width="2000" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Hiring new team members is a priority in the planning process for events like Prime Day. Jae and his team start the process a few months out by looking at the forecasted volume of orders so they’re well-informed to hire for big sale events. Since delivery stations work with third-party delivery companies, it’s not just a matter of hiring people to work in our buildings, but also making sure that Delivery Service Partners are hiring drivers to deliver the packages to customers. For example, at Jae’s delivery station, approximately 190 part-time and full-time employees were recently onboarded—120 of which were hired in preparation for Prime Day 2024.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content v2" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/workplace/how-much-does-amazon-love-dogs-just-ask-one-of-the-8-000-pups-that-work-here"><img alt="An image of dogs in the office at Amazon's Seattle headquarters with employees. " height="200" role="" src="https://amazon-blogs-brightspot.s3.amazonaws.com/48/f2/41c695a44f03a27425b518b1efa2/hero002-w1a0212-copy.jpg" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/workplace/how-much-does-amazon-love-dogs-just-ask-one-of-the-8-000-pups-that-work-here"><h2 class="related-content__title">Meet some of the dogs who help make Amazon a great place to work</h2></a><p>How much does Amazon love dogs? Just ask one of the 10,000 pups that “work” here.</p></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">In October, Amazon announced that in preparation for this holiday season we'd be </span><a target="_self" href="https://www.aboutamazon.com/news/workplace/amazon-seasonal-jobs-holidays-us"><span class="text v2">hiring for 250,000 full-time, part-time, and seasonal roles</span></a><span class="text v2"> across our customer fulfillment and transportation operations in the U.S..</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Getting the right people in the right places across our operations network is important, but ensuring that everyone is trained on how to safely perform their new roles is essential. As part of their onboarding process, every operations employee must participate in rigorous safety trainings as they learn their new job. They learn things like how to pick and stow products in ergonomically-friendly power zones to reduce risk of injury, what the different color tape is on the floor so they know safe places to walk through the site, and how to push and pull carts safely around the building.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Amazon delivery station" height="900" role="" src="https://assets.aboutamazon.com/6e/57/e979db3f4d2c8d8400edd1c89d62/about-amazon-inline-inline007-amazon-primedayprep-amazon-selects-110-copy-5414x3045.jpg" width="1600" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">We also have emergency preparedness plans in place across all of our operations sites that focus on disruption timelines and mandatory procedures of what to do in emergencies such as severe weather. Our operations site leaders familiarize their teams with their building plans, nearest exits, designated severe weather assembly areas, and site rally point locations outside of the building. In addition, site-wide drills are held at least twice a year to ensure everyone knows exactly what to do in the event of an emergency and where they may need to evacuate or shelter in place.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600" class="contentHeading"><b>There’s a detailed plan that runs through everything</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image-fullwidth"><div class="image fullwidth"><img alt="Amazon delivery station" height="1125" role="" src="https://assets.aboutamazon.com/01/3c/3aff130e44e8833ac30954f1ae92/about-amazon-hero-inline009-amazon-primedayprep-amazon-selects-156-copy-5241x2947.jpg" width="2000" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Once new hires have been onboarded and there’s a robust team in place, Jae says it’s important to ensure that everyone is on the same page.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">“We prepare a playbook for the team, which is essentially a one-stop shop for all the information an employee might need,” Jae says. The playbook “describes every single part of our operation from front to back,” he adds, noting that there are even check marks for every item to make sure the whole team is prepared.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content v2" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/sustainability/amazon-fulfillment-center-eliminates-plastic-packaging"><img alt="An image of Amazon's first automated US fulfillment center that uses paper packaging only in Ohio, " height="200" role="" src="https://amazon-blogs-brightspot.s3.amazonaws.com/53/ee/97a7bb7a478a86c0d46f70039ca6/inline-006-amazon-sustainability-paper-img-7999-copy.JPG" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/sustainability/amazon-fulfillment-center-eliminates-plastic-packaging"><h2 class="related-content__title">Amazon announces its first automated U.S. fulfillment center to eliminate plastic delivery packaging</h2></a><p>This is part of a multiyear effort to convert U.S. fulfillment centers to paper, a transition that will allow many customers to recycle at home.</p></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">And over-communication is key, Jae says. That’s why, in addition to the playbook, there are refreshers that go over different processes and monthly team trainings. They also run through “what if” scenarios and detail what to do if the team hits any snags, such as faulty equipment or a truck arriving late—that way, Jae says, delivery station employees know how to handle these situations and can escalate them to the manager on duty.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Amazon delivery station" height="2738" role="" src="https://assets.aboutamazon.com/f8/be/0d5df8c342d7b10424143f6cbb62/inline010-amazon-primedayprep-amazon-selects-198-copy-4870x2738.JPG" width="4870" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">In the lead-up to big sale events, Jae says, managers at delivery stations meet regularly to discuss progress and lessons learned, too. Managers also share expected forecasts for day-to-day volume with their teams, so they can plan roles and responsibilities accordingly.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600" class="contentHeading"><b>The facilities also prepare for the increase in employees during this time</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image-fullwidth"><div class="image fullwidth"><img alt="Amazon delivery station" height="1125" role="" src="https://assets.aboutamazon.com/27/27/86408e3445b99a3a1f97e5e764fb/about-amazon-hero-inline011-amazon-primedayprep-amazon-selects-223-copy-5061x2846.jpg" width="2000" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">Fulfillment centers and delivery stations are busy places, especially during the holiday season and around events like Prime Day. During Prime Day, for example, “we're seeing close to 500 to 600 people—drivers, employees, leadership, and support teams such as our janitorial team—coming into the building at different times throughout the day,” Jae says of his delivery station.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Amazon delivery station" height="3034" role="" src="https://assets.aboutamazon.com/6b/9f/d9be6e9346ed83d7cdb2bdec65fb/inline013-amazon-primedayprep-amazon-selects-207-copy-5395x3034.JPG" width="5395" class="v2"/><span class="image-caption v2"></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">With a high head count, he adds, it’s crucial that there are ample facilities for employees. “We even take into account the fact that there needs to be more food available on-site leading up to and on Prime Day,” Jae says, adding that everything down to the number of microwaves, parking spaces, tables, and toilets, is carefully considered ahead of Prime Day. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text v2"><div class="text"><span class="text v2">While events like Prime Day, Black Friday, and Cyber Monday are exciting for customers, they also are for our employees who make them possible.</span></div></span></div></div><div class="contentContainer"><div class="articles-links"><p class="articles-links__title">Trending news and stories</p><ol class="articles-links__list"><li style="margin-bottom:1rem"><a href="https://www.aboutamazon.com/news/retail/search-products-amazon-shopping-feature" class="articles-links__item">Helping customers discover even more selection on Amazon </a></li><li style="margin-bottom:1rem"><a href="https://www.aboutamazon.com/news/entertainment/another-simple-favor-prime-video" 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delivery station\",\"width\":\"5496\",\"items\":[{\"items\":[{\"items\":[{\"value\":\"Jae, a senior operations manager at Amazon.\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"figureCaption\"}],\"height\":\"3090\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Jae, a senior operations manager at Amazon, knows firsthand what it takes since he’s been with the company for close to a decade, and manages one of the largest delivery stations on the West Coast.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Jae spoke with About Amazon about what it’s like behind the scenes in the lead-up to big shopping events like Prime Day, Prime Big Deal Days, and the holiday season—and how he and his team plan and ensure things run safely and smoothly.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"button\":\"Read more\",\"role\":\"promo\",\"contentId\":\"0000018e-1a62-dca1-afee-db7627fa0001\",\"media\":{\"alt\":\"Amazon employees wear safety vests in a fulfillment 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year-round\",\"role\":\"text\"}],\"role\":\"boldText\"}],\"role\":\"block\"}],\"role\":\"heading2\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/862c0ef/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fd3%2F82%2F86d0e1104a148d53a2f36b63b628%2Fabout-amazon-inline-inline003-amazon-primedayprep-amazon-selects-165-copy-5923x3331.jpg\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/ebbc6f2/2147483647/strip/true/crop/1600x900+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fd3%2F82%2F86d0e1104a148d53a2f36b63b628%2Fabout-amazon-inline-inline003-amazon-primedayprep-amazon-selects-165-copy-5923x3331.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/d3/82/86d0e1104a148d53a2f36b63b628/about-amazon-inline-inline003-amazon-primedayprep-amazon-selects-165-copy-5923x3331.jpg\",\"alt\":\"Amazon delivery station\",\"width\":\"1600\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"900\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Preparing for a big sale event is many months in the making, with regular planning meetings and training series to ensure Amazon’s fulfillment centers and delivery stations are properly staffed and trained to safely work through one of the busiest weeks of the year.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"But before we get into the planning, you might be wondering how a fulfillment center and delivery station are different. Fulfillment centers are where Amazon employees pick, pack, and ship customer orders; delivery stations are where those packages get sorted, routed, and then distributed to delivery drivers. As Jae says, the delivery station is “the last stop” before orders go to customers.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"items\":[{\"items\":[{\"items\":[{\"value\":\"These are busy but exciting times to work at Amazon\",\"role\":\"text\"}],\"role\":\"boldText\"}],\"role\":\"block\"}],\"role\":\"heading2\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/d4d31b5/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fba%2Ff5%2F844d658040e8bcdf580be4995524%2Fabout-amazon-hero-inline005-amazon-primedayprep-amazon-selects-129-copy-5567x3130.jpg\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/8c2a4d5/2147483647/strip/true/crop/2000x1125+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fba%2Ff5%2F844d658040e8bcdf580be4995524%2Fabout-amazon-hero-inline005-amazon-primedayprep-amazon-selects-129-copy-5567x3130.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/ba/f5/844d658040e8bcdf580be4995524/about-amazon-hero-inline005-amazon-primedayprep-amazon-selects-129-copy-5567x3130.jpg\",\"alt\":\"Amazon delivery station\",\"imageAlignment\":\"fullwidth\",\"width\":\"2000\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"1125\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"During the weeks leading up to big shopping events like Black Friday, Prime Day, and Prime Big Deal Days, Amazon’s fulfillment centers and delivery stations are brimming with energy and excitement. “Our employees are the heart and soul of our operation, and we want to show extra appreciation for their hard work during busy shopping events like Prime Day,” says Beryl Tomay, vice president of Transportation. “Sites are buzzing with excitement during the event, and leaders arrange things like barbecues and ping pong tournaments to build on that energy and thank our employees for everything they do.”\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"This appreciation extends to the drivers on the road, too. For example, Delivery Service Partners and their employees are invited to participate in a Peak Team Meal program that provides reimbursed team meals and various gift cards as a thank you for their diligence in preparation for delivering smiles during the holiday season. Additionally, Delivery Service Partner drivers in the US can get two free drinks at 7-Eleven each week throughout this holiday season.\",\"role\":\"text\"},{\"role\":\"newLine\"}],\"role\":\"block\"},{\"items\":[{\"items\":[{\"items\":[{\"items\":[{\"value\":\"Hiring and training are top priorities\",\"role\":\"text\"}],\"role\":\"boldText\"}],\"role\":\"block\"}],\"role\":\"heading2\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/62c4bfc/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F88%2F48%2F5a9a364241c2838eb3a94a595dc0%2Fabout-amazon-hero-inline008-amazon-primedayprep-amazon-selects-111-copy-5666x3778.jpg\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/effe800/2147483647/strip/true/crop/2000x1125+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F88%2F48%2F5a9a364241c2838eb3a94a595dc0%2Fabout-amazon-hero-inline008-amazon-primedayprep-amazon-selects-111-copy-5666x3778.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/88/48/5a9a364241c2838eb3a94a595dc0/about-amazon-hero-inline008-amazon-primedayprep-amazon-selects-111-copy-5666x3778.jpg\",\"alt\":\"Amazon delivery station\",\"width\":\"2000\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"1125\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Hiring new team members is a priority in the planning process for events like Prime Day. Jae and his team start the process a few months out by looking at the forecasted volume of orders so they’re well-informed to hire for big sale events. Since delivery stations work with third-party delivery companies, it’s not just a matter of hiring people to work in our buildings, but also making sure that Delivery Service Partners are hiring drivers to deliver the packages to customers. For example, at Jae’s delivery station, approximately 190 part-time and full-time employees were recently onboarded—120 of which were hired in preparation for Prime Day 2024.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"button\":\"Read more\",\"role\":\"promo\",\"contentId\":\"0000016c-3ff5-d0e1-ab7e-7ffd281e0002\",\"media\":{\"alt\":\"An image of dogs in the office at Amazon's Seattle headquarters with employees. \",\"width\":\"300\",\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/5e1132e/2147483647/strip/true/crop/1220x686+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F48%2Ff2%2F41c695a44f03a27425b518b1efa2%2Fhero002-w1a0212-copy.jpg\",\"height\":\"431\"}],\"src\":\"https://assets.aboutamazon.com/dims4/default/104f04c/2147483647/strip/true/crop/1029x686+96+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F48%2Ff2%2F41c695a44f03a27425b518b1efa2%2Fhero002-w1a0212-copy.jpg\",\"height\":\"200\"},\"title\":\"Meet some of the dogs who help make Amazon a great place to work\",\"type\":\"video\",\"items\":[{\"items\":[{\"items\":[{\"value\":\"How much does Amazon love dogs? Just ask one of the 10,000 pups that “work” here.\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"promoDescription\"}],\"url\":\"https://www.aboutamazon.com/news/workplace/how-much-does-amazon-love-dogs-just-ask-one-of-the-8-000-pups-that-work-here\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"In October, Amazon announced that in preparation for this holiday season we'd be \",\"role\":\"text\"},{\"items\":[{\"items\":[{\"items\":[{\"value\":\"hiring for 250,000 full-time, part-time, and seasonal roles\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"linkValue\"}],\"href\":\"https://www.aboutamazon.com/news/workplace/amazon-seasonal-jobs-holidays-us\",\"role\":\"link\"},{\"value\":\" across our customer fulfillment and transportation operations in the U.S..\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Getting the right people in the right places across our operations network is important, but ensuring that everyone is trained on how to safely perform their new roles is essential. As part of their onboarding process, every operations employee must participate in rigorous safety trainings as they learn their new job. They learn things like how to pick and stow products in ergonomically-friendly power zones to reduce risk of injury, what the different color tape is on the floor so they know safe places to walk through the site, and how to push and pull carts safely around the building.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/7c63191/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F6e%2F57%2Fe979db3f4d2c8d8400edd1c89d62%2Fabout-amazon-inline-inline007-amazon-primedayprep-amazon-selects-110-copy-5414x3045.jpg\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/5bdab30/2147483647/strip/true/crop/1600x900+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F6e%2F57%2Fe979db3f4d2c8d8400edd1c89d62%2Fabout-amazon-inline-inline007-amazon-primedayprep-amazon-selects-110-copy-5414x3045.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/6e/57/e979db3f4d2c8d8400edd1c89d62/about-amazon-inline-inline007-amazon-primedayprep-amazon-selects-110-copy-5414x3045.jpg\",\"alt\":\"Amazon delivery station\",\"width\":\"1600\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"900\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"We also have emergency preparedness plans in place across all of our operations sites that focus on disruption timelines and mandatory procedures of what to do in emergencies such as severe weather. Our operations site leaders familiarize their teams with their building plans, nearest exits, designated severe weather assembly areas, and site rally point locations outside of the building. In addition, site-wide drills are held at least twice a year to ensure everyone knows exactly what to do in the event of an emergency and where they may need to evacuate or shelter in place.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"items\":[{\"items\":[{\"items\":[{\"value\":\"There’s a detailed plan that runs through everything\",\"role\":\"text\"}],\"role\":\"boldText\"}],\"role\":\"block\"}],\"role\":\"heading2\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/f7d9e93/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F01%2F3c%2F3aff130e44e8833ac30954f1ae92%2Fabout-amazon-hero-inline009-amazon-primedayprep-amazon-selects-156-copy-5241x2947.jpg\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/ea4ba8b/2147483647/strip/true/crop/2000x1125+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F01%2F3c%2F3aff130e44e8833ac30954f1ae92%2Fabout-amazon-hero-inline009-amazon-primedayprep-amazon-selects-156-copy-5241x2947.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/01/3c/3aff130e44e8833ac30954f1ae92/about-amazon-hero-inline009-amazon-primedayprep-amazon-selects-156-copy-5241x2947.jpg\",\"alt\":\"Amazon delivery station\",\"imageAlignment\":\"fullwidth\",\"width\":\"2000\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"1125\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Once new hires have been onboarded and there’s a robust team in place, Jae says it’s important to ensure that everyone is on the same page.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"“We prepare a playbook for the team, which is essentially a one-stop shop for all the information an employee might need,” Jae says. The playbook “describes every single part of our operation from front to back,” he adds, noting that there are even check marks for every item to make sure the whole team is prepared.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"button\":\"Read more\",\"role\":\"promo\",\"contentId\":\"0000018b-29de-d259-a1ef-39ff4b1a0001\",\"media\":{\"alt\":\"An image of Amazon's first automated US fulfillment center that uses paper packaging only in Ohio, \",\"width\":\"300\",\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/a75b8b6/2147483647/strip/true/crop/2000x1124+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F53%2Fee%2F97a7bb7a478a86c0d46f70039ca6%2Finline-006-amazon-sustainability-paper-img-7999-copy.JPG\",\"height\":\"431\"}],\"src\":\"https://assets.aboutamazon.com/dims4/default/95cf32b/2147483647/strip/true/crop/1686x1124+157+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F53%2Fee%2F97a7bb7a478a86c0d46f70039ca6%2Finline-006-amazon-sustainability-paper-img-7999-copy.JPG\",\"height\":\"200\"},\"title\":\"Amazon announces its first automated U.S. fulfillment center to eliminate plastic delivery packaging\",\"type\":\"article\",\"items\":[{\"items\":[{\"items\":[{\"value\":\"This is part of a multiyear effort to convert U.S. fulfillment centers to paper, a transition that will allow many customers to recycle at home.\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"promoDescription\"}],\"url\":\"https://www.aboutamazon.com/news/sustainability/amazon-fulfillment-center-eliminates-plastic-packaging\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"And over-communication is key, Jae says. That’s why, in addition to the playbook, there are refreshers that go over different processes and monthly team trainings. They also run through “what if” scenarios and detail what to do if the team hits any snags, such as faulty equipment or a truck arriving late—that way, Jae says, delivery station employees know how to handle these situations and can escalate them to the manager on duty.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/08296da/2147483647/strip/true/crop/4870x2738+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Ff8%2Fbe%2F0d5df8c342d7b10424143f6cbb62%2Finline010-amazon-primedayprep-amazon-selects-198-copy-4870x2738.JPG\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/b00d384/2147483647/strip/true/crop/4870x2738+0+0/resize/1320x742!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Ff8%2Fbe%2F0d5df8c342d7b10424143f6cbb62%2Finline010-amazon-primedayprep-amazon-selects-198-copy-4870x2738.JPG\",\"height\":\"742\"}],\"src\":\"https://assets.aboutamazon.com/f8/be/0d5df8c342d7b10424143f6cbb62/inline010-amazon-primedayprep-amazon-selects-198-copy-4870x2738.JPG\",\"alt\":\"Amazon delivery station\",\"width\":\"4870\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"2738\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"In the lead-up to big sale events, Jae says, managers at delivery stations meet regularly to discuss progress and lessons learned, too. Managers also share expected forecasts for day-to-day volume with their teams, so they can plan roles and responsibilities accordingly.\",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"items\":[{\"items\":[{\"items\":[{\"value\":\"The facilities also prepare for the increase in employees during this time\",\"role\":\"text\"}],\"role\":\"boldText\"}],\"role\":\"block\"}],\"role\":\"heading2\"}],\"role\":\"block\"},{\"items\":[{\"role\":\"image\",\"sizes\":[{\"name\":\"articleImage\",\"width\":\"767\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/41131b1/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F27%2F27%2F86408e3445b99a3a1f97e5e764fb%2Fabout-amazon-hero-inline011-amazon-primedayprep-amazon-selects-223-copy-5061x2846.jpg\",\"height\":\"431\"},{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/5f101b0/2147483647/strip/true/crop/2000x1125+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F27%2F27%2F86408e3445b99a3a1f97e5e764fb%2Fabout-amazon-hero-inline011-amazon-primedayprep-amazon-selects-223-copy-5061x2846.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/27/27/86408e3445b99a3a1f97e5e764fb/about-amazon-hero-inline011-amazon-primedayprep-amazon-selects-223-copy-5061x2846.jpg\",\"alt\":\"Amazon delivery station\",\"imageAlignment\":\"fullwidth\",\"width\":\"2000\",\"items\":[{\"role\":\"figureCaption\"}],\"height\":\"1125\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Fulfillment centers and delivery stations are busy places, especially during the holiday season and around events like Prime Day. 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new innovations that power your shopping and delivery experience\",\"type\":\"article\",\"items\":[{\"items\":[{\"items\":[{\"value\":\"Here's how Amazon continues to innovate to deliver for customers, improve the employee experience, and build on its sustainability goals.\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"promoDescription\"}],\"url\":\"https://www.aboutamazon.com/news/operations/amazon-innovations-ai-robotics-delivery-sustainability\"},{\"button\":\"Read more\",\"date\":\"October 09, 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the 8 robots powering your Amazon package deliveries\",\"type\":\"article\",\"items\":[{\"items\":[{\"items\":[{\"value\":\"Amazon’s latest robotics innovations are powering our state-of-the-art fulfillment centers, such as our newest in Shreveport, Louisiana.\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"promoDescription\"}],\"url\":\"https://www.aboutamazon.com/news/operations/amazon-robotics-robots-fulfillment-center\"},{\"button\":\"Read more\",\"date\":\"October 09, 2024\",\"role\":\"promo\",\"contentId\":\"00000192-67dd-dc72-abf6-efdd25760001\",\"categoryUrl\":\"https://www.aboutamazon.com/news/operations\",\"media\":{\"width\":\"300\",\"role\":\"image\",\"sizes\":[{\"name\":\"enhancement\",\"width\":\"1320\",\"role\":\"image\",\"src\":\"https://assets.aboutamazon.com/dims4/default/37663f8/2147483647/strip/true/crop/2000x1125+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fbf%2Feb%2F602545924177bbb5eea6df7c426f%2Fabout-amazon-hero-hero001-amazon-deliveringthefuture-shv1-robotics-hero-copy-2550x1434.jpg\",\"height\":\"743\"}],\"src\":\"https://assets.aboutamazon.com/dims4/default/064aa27/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fbf%2Feb%2F602545924177bbb5eea6df7c426f%2Fabout-amazon-hero-hero001-amazon-deliveringthefuture-shv1-robotics-hero-copy-2550x1434.jpg\",\"height\":\"200\"},\"category\":\"Operations\",\"title\":\"Amazon 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How to use the free Prime benefit that lets you schedule your deliveries\",\"type\":\"article\",\"items\":[{\"items\":[{\"items\":[{\"value\":\"The Amazon Day delivery option lets you pick the day of the week that you receive your orders, putting you in control of your delivery schedule while receiving fewer boxes on average. \",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"promoDescription\"}],\"url\":\"https://www.aboutamazon.com/news/operations/what-is-amazon-day-delivery\"}],\"role\":\"below\"}],\"role\":\"block\"}],\"title\":\"More Amazon News\"},\"featureArticleHub\":{\"alt\":\"Delivery 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