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class="Headline_center__KyNLM Headline_headline___0NwR Headline_h1__8kl7_ CMSElementHeadline_headline__u8i9t CMSElementHeadline_level1__7xCzc" data-testid="h1-Frequently asked questions">Frequently asked questions</h1><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Scroll left"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":R1ebqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Home Delivery"><span>Home Delivery</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#payment" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Payment"><span>Payment</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#cancel" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Cancellation & return"><span>Cancellation & return</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#data" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-6-link" title="Data privacy"><span>Data privacy</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Scroll right"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="click-and-collect" data-testid="h2-Questions on reserving products and picking them up at the airport">Questions on reserving products and picking them up at the airport</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-What are the conditions for using the click & collect service?">What are the conditions for using the click & collect service?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>To use our click & collect service, you need a valid flight ticket with flight number and departure date and must be at least 18 years of age. You can pre-order online max. 14 days before and up to 12 hours before your flight and pick up your purchase on site at the Frankfurt Airport.</p> <p>For selected <a href="https://shop.frankfurt-airport.com/en-US/search?brandCode=steiff&deliveryOptions=ispu_landside&productAll=true" rel="nofollow">stuffed toys</a> and <a href="https://shop.frankfurt-airport.com/en-US/category/1_electronics/electronics?deliveryOptions=ispu_landside" rel="nofollow">electronics</a> you can use <a href="https://shop.frankfurt-airport.com/en-US/search?brandCode=steiff&deliveryOptions=ispu_landside&productAll=true" rel="nofollow">Click & Collect as a non-traveller</a>. With this service you can pick up your order after 12 hours even without a flight ticket. </p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How much will the Click & Collect service cost me?">How much will the Click & Collect service cost me?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Our Click & Collect service is free of charge for you.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How much may I order? Are there any limitations?">How much may I order? Are there any limitations?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You may only order quantities that are considered normal for a single household. If you place multiple orders within a period of 30 days, this limit applies to the sum of all orders. Specifically, the rules are as follows:</p> <ul> <li>No more than 24 bottles of the same <a href="https://shop.frankfurt-airport.com/en-US/category/2_spirits/spirits" rel="nofollow">liquor</a></li> <li>No more than 60 bottles of the same <a href="https://shop.frankfurt-airport.com/en-US/category/2_wine_champagne/wine-and-champagne" rel="nofollow">wine or sparkling wine</a></li> <li>no more than 3 of the same product in the <a href="https://shop.frankfurt-airport.com/en-US/category/1_beauty/beauty" rel="nofollow">perfume and cosmetics</a> category</li> </ul> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-I have entered my flight number, but I cannot use Click & Collect. Why?">I have entered my flight number, but I cannot use Click & Collect. Why?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Most of our stores are located behind the security checkpoints. To use Click & Collect, the corresponding retailer must have a store in your departure area. Our retailer offer Click & Collect for the following departure areas:<br><br>Frankfurt Duty Free</p><ul><li>Terminal 1, Pier A, B and Z</li><li>Terminal 2, Pier D Non-Schegen and E Non-Schengen</li></ul><p>BVLGARI</p><ul><li>Terminal 1, Pier B Non-Schengen</li></ul><p>BOGGI</p><ul><li>Terminal 1. before the security check (Hall A)</li></ul><p>Germany on My Mind</p><ul><li>Terminal 1, Pier B Non-Schengen</li></ul><p>Germany & More</p><ul><li>Terminal 1, before the security check (Hall B)</li></ul><p>That's Sound</p><ul><li>Terminal 1, before the security check (Hall B)</li></ul><p>Photair</p><ul><li>Terminal 1, Pier A and Z</li></ul></div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Why can't all items be reserved for my flight?">Why can't all items be reserved for my flight?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Our online range of products may differ from the stationary one at the airport. Especially for wines and champagne, we can offer more items for shipping than on site. Therefore, you can order some items only for delivery.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Where do I collect my order?">Where do I collect my order?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Your order is ready for you at the service counter of the Duty Free Shops and at the checkout in all other stores. We will send you detailed information on the pick-up address in your pick-up confirmation.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Can I collect my reservation after arrival?">Can I collect my reservation after arrival?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Picking up your order is currently only possible before departure. Alternatively, you can have items from the categories alcoholic beverages, wine and champagne, and confectionery be delivered within Germany.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-What do I need to bring with me when I collect my order?">What do I need to bring with me when I collect my order?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You must show your booking number upon pickup. You will find it in the order confirmation as well as in the pickup confirmation that we will send you by mail.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-When will I receive the pickup confirmation?">When will I receive the pickup confirmation?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>As soon as the retailer has provided the goods you ordered for you, you will receive a pick-up confirmation.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-I have not received a reservation confirmation. What should I do now?">I have not received a reservation confirmation. What should I do now?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Please check your spam folder. If you have not received an e-mail, our customer service will be happy to help you at +49 (0)69 79 540 540* or <a href="mailto:service@frankfurt-airport-shops.com" rel="nofollow">service@frankfurt-airport-shops.com</a>.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-My flight has changed - what should I do?">My flight has changed - what should I do?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>If your flight is delayed or changed, we will automatically notify the retailer. You do not need to take any further action. If you change the travel date yourself, please contact our customer service to have your reservation adjusted accordingly.</p> </div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Scroll left"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":Rdebqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Home Delivery"><span>Home Delivery</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#payment" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Payment"><span>Payment</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#cancel" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Cancellation & return"><span>Cancellation & return</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#data" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-6-link" title="Data privacy"><span>Data privacy</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Scroll right"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="hd" data-testid="h2-Questions on ordering and home delivery">Questions on ordering and home delivery</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-When may I place orders and what do I need to place an order?">When may I place orders and what do I need to place an order?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Our shipping service is available to all customers older than 18 and having an address within Germany. This adress can be your or a friend's house, but also a hotel you're staying at.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How much does shipping cost?">How much does shipping cost?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>There is no shipping charge when ordering merchandise with a value of €50 or more. For orders with a value of less than €50, we charge a fixed shipping fee of €4.95.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How long does delivery take?">How long does delivery take?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>After an order is placed, it takes about one to three workdays for it to be delivered.</p></div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Is there an express service?">Is there an express service?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>We do not currently offer express delivery.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Where’s my order?">Where’s my order?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>To find out the current status of your order, please use the tracking number indicated in your confirmation email.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Who delivers the packages?">Who delivers the packages?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Our shipments are delivered by DHL.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Where can I have orders shipped to? Do you also ship to P.O. boxes and DHL Packstations?">Where can I have orders shipped to? Do you also ship to P.O. boxes and DHL Packstations?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Currently we only ship to addresses within Germany. The invoice address can be different from the delivery address and also be outside Germany. We're sorry, we are unable to ship to P.O. boxes and DHL Packstations.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Does my place of residence have to be in Germany?">Does my place of residence have to be in Germany?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>No, your billing address can be in another country. However, purchases can only be shipped to addresses within Germany for delivery to (for example) a hotel.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How much may I order? Are there any limitations?">How much may I order? Are there any limitations?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You may only order quantities that are considered normal for a single household. If you place multiple orders within a period of 30 days, this limit applies to the sum of all orders. Specifically, the rules are as follows:</p> <ul> <li>No more than 24 bottles of the same <a href="https://shop.frankfurt-airport.com/en-US/category/2_spirits/spirits" rel="nofollow">liquor</a></li> <li>No more than 60 bottles of the same <a href="https://shop.frankfurt-airport.com/en-US/category/2_wine_champagne/wine-and-champagne" rel="nofollow">wine or sparkling wine</a></li> </ul> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How often may I place orders?">How often may I place orders?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You can order as often as you want as long as you follow the restrictions of quantities (see above).</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-May I place orders for other persons?">May I place orders for other persons?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>No, you may place orders only for your own needs and in your own name.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Why can't I order an article online that I have seen in your airport shop?">Why can't I order an article online that I have seen in your airport shop?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Our online offering may not be identical with the articles that are available at the airport. It is often the case that we offer a bigger selection online for home delivery, for example <a href="https://shop.frankfurt-airport.com/category/2_wine_champagne/wine" rel="nofollow">wines</a>. Conversely, certain articles such as tobacco products and perishable items may not be shipped. Only <a href="https://shop.frankfurt-airport.com/en-US/page/duty-free" rel="nofollow">duty-free articles</a> are available for delivery within Germany.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Can I have orders giftwrapped?">Can I have orders giftwrapped?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>We're sorry, at this time we do not offer a giftwrapping service for home delivery orders.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Why have I received a different article than I ordered?">Why have I received a different article than I ordered?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>It can occasionally happen that, for example, wine of a certain vintage is sold out sooner than expected. In cases like this, we deliver the same wine but of the next vintage without consulting you, provided that it is equivalent in terms of the type of wine, price and quality.</p> </div><div class="CMSElementButton_button__1m1nM CMSElementButton_centered__Bv4R_"><a href="https://shop.frankfurt-airport.com/en-US" class="CMSElementButton_buttonLink__birup" data-testid="button-Start shopping-link" title="Start shopping"><div class="Button_button__xIgPJ Button_styleTertiary__N6G8N Button_sizeRegular__7WGI4 Button_styleTertiary__N6G8N"><span class="Button_content__V6TNq">Start shopping</span></div></a></div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Scroll left"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":Rsubqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Home Delivery"><span>Home Delivery</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#payment" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Payment"><span>Payment</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#cancel" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Cancellation & return"><span>Cancellation & return</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#data" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-6-link" title="Data privacy"><span>Data privacy</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Scroll right"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="payment" data-testid="h2-Questions on payment">Questions on payment</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-When do I pay with Click & Collect?">When do I pay with Click & Collect?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>With Click & Collect, you pay only when you collect your reservation on site.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-What payment methods can I use with Click & Collect?">What payment methods can I use with Click & Collect?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>On site you can pay by cash, credit card or Alipay Wallet.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How can I pay online?">How can I pay online?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Currently it is only possible for you to pay with Paypal, VISA or Mastercard.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-What currency do I have to pay in?">What currency do I have to pay in?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>The euro amount is debited from your credit card. If it is a foreign credit card, the amount due is converted into the other currency at the going rate.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Do I have to pay any customs duties on ordered articles?">Do I have to pay any customs duties on ordered articles?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>No, the export duties and taxes on all merchandise have already been paid.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Where and how can I get an invoice as proof of purchase?">Where and how can I get an invoice as proof of purchase?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You can access your order in your account under "<a href="https://account.frankfurt-airport.com/en/account/my-purchases.html" rel="nofollow">My purchases</a>" and download the invoice as a PDF there. If you have not received an email, please contact our customer service at <a href="mailto:service@frankfurt-airport-shops.com" rel="nofollow">service@frankfurt-airport-shops.com</a> or Tel. +49 (0)69 79 540 540*.<br/> *Call to German landline, costs vary depending on provider.</p> <p> </p> </div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Scroll left"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":R13ubqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Home Delivery"><span>Home Delivery</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#payment" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Payment"><span>Payment</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#cancel" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Cancellation & return"><span>Cancellation & return</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#data" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-6-link" title="Data privacy"><span>Data privacy</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Scroll right"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="cancel" data-testid="h2-Questions on cancelling or returning orders">Questions on cancelling or returning orders</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-What is the deadline for cancelling orders for delivery?">What is the deadline for cancelling orders for delivery?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You can cancel an order if it has not yet been prepared for shipping. Please contact our <a href="https://shop.frankfurt-airport.com/en-US/page/contacts" rel="nofollow">customer service</a> to do so. If it is no longer possible for us to cancel an order, you can return it after it has been delivered.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-What do I do if articles are delivered in damaged condition?">What do I do if articles are delivered in damaged condition?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>We’ll inform you as soon as your order has been dispatched. This email includes a link to the DHL returns page, where you can generate a return label. Please print it out and attach it to the package. Then take the package to a DHL branch near you. You will not be charged anything. Make sure that the returned merchandise is properly packaged. Please also note that articles may only be returned free of charge within two weeks after you receive them and only if they are in perfect condition, unless they were already damaged or spoiled on arrival.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How can I return articles?">How can I return articles?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>If you notice that a package has been damaged, if possible please immediately tell the DHL driver. Otherwise report and return the damaged merchandise as described above. If a bottle has broken, please send us the neck of the bottle with the seal intact.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Can I return purchased articles?">Can I return purchased articles?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Purchased articles are subject to the legal provisions applicable in Germany. All articles that you purchase from Frankfurt Duty Free may be sent back free of charge within 14 days after receipt of the merchandise. To exercise your rights, please directly contact the merchant at <a href="mailto:service-fra@frankfurt-airport-retail.de" rel="nofollow">service-fra@frankfurt-airport-retail.de</a>.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How can I find out how the status of my return shipment?">How can I find out how the status of my return shipment?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You can view the status of your return shipment using your delivery agent’s DHL tracking code. We confirm the receipt of returned items by email.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How do I collect my refund?">How do I collect my refund?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>We provide refunds using the same payment mode that you used for the original transaction, unless something else has been explicitly agreed on with you.</p> </div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Scroll left"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":R1aubqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Home Delivery"><span>Home Delivery</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#payment" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Payment"><span>Payment</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#cancel" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Cancellation & return"><span>Cancellation & return</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#data" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-6-link" title="Data privacy"><span>Data privacy</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Scroll right"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="newsletter" data-testid="h2-Questions on the newsletter">Questions on the newsletter</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How can I subscribe to the newsletter?">How can I subscribe to the newsletter?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p><a href="https://www.frankfurt-airport.com/en/airport-guide/newsletter-subscripton.html" rel="nofollow">Click here to subscribe to the newsletter here</a>.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-I don't want to receive the newsletter anymore. What should I do?">I don't want to receive the newsletter anymore. What should I do?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>You can cancel the newsletter by clicking on “unsubscribe” in the last newsletter you received.</p> </div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Scroll left"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":R1dubqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Home Delivery"><span>Home Delivery</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#payment" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Payment"><span>Payment</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#cancel" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Cancellation & return"><span>Cancellation & return</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/en-US/page/faq#data" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-6-link" title="Data privacy"><span>Data privacy</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Scroll right"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="data" data-testid="h2-Questions on data privacy">Questions on data privacy</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How secure are my data?">How secure are my data?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>We are naturally committed to responsibly handling your data. We store captured data on your access to and use of these services in strict compliance with the provisions of the <a href="https://www.frankfurt-airport.com/en/footer/privacynotice.html" rel="nofollow">German Data Privacy Law</a>.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-How are my personal data used?">How are my personal data used?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Your data are used to process your reservation. If you have given Fraport AG permission to send you additional information, we regularly let you know about promotions and special offers. 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✈\r\n","children":[{"__typename":"Om3_CMS_Row","isFullWidth":false,"attributes":null,"children":[{"__typename":"Om3_CMS_Column","children":[{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h1","content":"Frequently asked questions","anchorName":""},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Questions on reserving products and picking them up at the airport","anchorName":"click-and-collect"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"What are the conditions for using the click \u0026 collect service?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eTo use our click \u0026amp; collect service, you need a valid flight ticket with flight number and departure date and must be at least 18 years of age. You can pre-order online max. 14 days before and up to 12 hours before your flight and pick up your purchase on site at the Frankfurt Airport.\u003c/p\u003e\n\n\u003cp\u003eFor selected \u003ca href=\"https://shop.frankfurt-airport.com/en-US/search?brandCode=steiff\u0026amp;deliveryOptions=ispu_landside\u0026amp;productAll=true\" rel=\"nofollow\"\u003estuffed toys\u003c/a\u003e and \u003ca href=\"https://shop.frankfurt-airport.com/en-US/category/1_electronics/electronics?deliveryOptions=ispu_landside\" rel=\"nofollow\"\u003eelectronics\u003c/a\u003e you can use \u003ca href=\"https://shop.frankfurt-airport.com/en-US/search?brandCode=steiff\u0026amp;deliveryOptions=ispu_landside\u0026amp;productAll=true\" rel=\"nofollow\"\u003eClick \u0026amp; Collect as a non-traveller\u003c/a\u003e. With this service you can pick up your order after 12 hours even without a flight ticket. \u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How much will the Click \u0026 Collect service cost me?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eOur Click \u0026amp; Collect service is free of charge for you.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How much may I order? Are there any limitations?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou may only order quantities that are considered normal for a single household. If you place multiple orders within a period of 30 days, this limit applies to the sum of all orders. Specifically, the rules are as follows:\u003c/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eNo more than 24 bottles of the same \u003ca href=\"https://shop.frankfurt-airport.com/en-US/category/2_spirits/spirits\" rel=\"nofollow\"\u003eliquor\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eNo more than 60 bottles of the same \u003ca href=\"https://shop.frankfurt-airport.com/en-US/category/2_wine_champagne/wine-and-champagne\" rel=\"nofollow\"\u003ewine or sparkling wine\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eno more than 3 of the same product in the \u003ca href=\"https://shop.frankfurt-airport.com/en-US/category/1_beauty/beauty\" rel=\"nofollow\"\u003eperfume and cosmetics\u003c/a\u003e category\u003c/li\u003e\n\u003c/ul\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"I have entered my flight number, but I cannot use Click \u0026 Collect. Why?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eMost of our stores are located behind the security checkpoints. To use Click \u0026amp; Collect, the corresponding retailer must have a store in your departure area. Our retailer offer Click \u0026amp; Collect for the following departure areas:\u003cbr\u003e\u003cbr\u003eFrankfurt Duty Free\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Pier A, B and Z\u003c/li\u003e\u003cli\u003eTerminal 2, Pier D Non-Schegen and E Non-Schengen\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eBVLGARI\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Pier B Non-Schengen\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eBOGGI\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1. before the security check (Hall A)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eGermany on My Mind\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Pier B Non-Schengen\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eGermany \u0026amp; More\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, before the security check (Hall B)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eThat\u0026#39;s Sound\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, before the security check (Hall B)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003ePhotair\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Pier A and Z\u003c/li\u003e\u003c/ul\u003e"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Why can't all items be reserved for my flight?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eOur online range of products may differ from the stationary one at the airport. Especially for wines and champagne, we can offer more items for shipping than on site. Therefore, you can order some items only for delivery.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Where do I collect my order?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYour order is ready for you at the service counter of the Duty Free Shops and at the checkout in all other stores. We will send you detailed information on the pick-up address in your pick-up confirmation.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Can I collect my reservation after arrival?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003ePicking up your order is currently only possible before departure. Alternatively, you can have items from the categories alcoholic beverages, wine and champagne, and confectionery be delivered within Germany.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"What do I need to bring with me when I collect my order?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou must show your booking number upon pickup. You will find it in the order confirmation as well as in the pickup confirmation that we will send you by mail.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"When will I receive the pickup confirmation?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eAs soon as the retailer has provided the goods you ordered for you, you will receive a pick-up confirmation.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"I have not received a reservation confirmation. What should I do now?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003ePlease check your spam folder. If you have not received an e-mail, our customer service will be happy to help you at +49 (0)69 79 540 540* or \u003ca href=\"mailto:service@frankfurt-airport-shops.com\" rel=\"nofollow\"\u003eservice@frankfurt-airport-shops.com\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"My flight has changed - what should I do?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIf your flight is delayed or changed, we will automatically notify the retailer. You do not need to take any further action. If you change the travel date yourself, please contact our customer service to have your reservation adjusted accordingly.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Questions on ordering and home delivery","anchorName":"hd"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"When may I place orders and what do I need to place an order?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eOur shipping service is available to all customers older than 18 and having an address within Germany. This adress can be your or a friend\u0026#39;s house, but also a hotel you\u0026#39;re staying at.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How much does shipping cost?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eThere is no shipping charge when ordering merchandise with a value of €50 or more. For orders with a value of less than €50, we charge a fixed shipping fee of €4.95.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How long does delivery take?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eAfter an order is placed, it takes about one to three workdays for it to be delivered.\u003c/p\u003e"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Is there an express service?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWe do not currently offer express delivery.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Where’s my order?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eTo find out the current status of your order, please use the tracking number indicated in your confirmation email.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Who delivers the packages?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eOur shipments are delivered by DHL.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Where can I have orders shipped to? Do you also ship to P.O. boxes and DHL Packstations?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eCurrently we only ship to addresses within Germany. The invoice address can be different from the delivery address and also be outside Germany. We\u0026#39;re sorry, we are unable to ship to P.O. boxes and DHL Packstations.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Does my place of residence have to be in Germany?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eNo, your billing address can be in another country. However, purchases can only be shipped to addresses within Germany for delivery to (for example) a hotel.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How much may I order? Are there any limitations?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou may only order quantities that are considered normal for a single household. If you place multiple orders within a period of 30 days, this limit applies to the sum of all orders. Specifically, the rules are as follows:\u003c/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eNo more than 24 bottles of the same \u003ca href=\"https://shop.frankfurt-airport.com/en-US/category/2_spirits/spirits\" rel=\"nofollow\"\u003eliquor\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eNo more than 60 bottles of the same \u003ca href=\"https://shop.frankfurt-airport.com/en-US/category/2_wine_champagne/wine-and-champagne\" rel=\"nofollow\"\u003ewine or sparkling wine\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How often may I place orders?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou can order as often as you want as long as you follow the restrictions of quantities (see above).\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"May I place orders for other persons?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eNo, you may place orders only for your own needs and in your own name.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Why can't I order an article online that I have seen in your airport shop?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eOur online offering may not be identical with the articles that are available at the airport. It is often the case that we offer a bigger selection online for home delivery, for example \u003ca href=\"https://shop.frankfurt-airport.com/category/2_wine_champagne/wine\" rel=\"nofollow\"\u003ewines\u003c/a\u003e. Conversely, certain articles such as tobacco products and perishable items may not be shipped. Only \u003ca href=\"https://shop.frankfurt-airport.com/en-US/page/duty-free\" rel=\"nofollow\"\u003eduty-free articles\u003c/a\u003e are available for delivery within Germany.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Can I have orders giftwrapped?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWe\u0026#39;re sorry, at this time we do not offer a giftwrapping service for home delivery orders.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Why have I received a different article than I ordered?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIt can occasionally happen that, for example, wine of a certain vintage is sold out sooner than expected. In cases like this, we deliver the same wine but of the next vintage without consulting you, provided that it is equivalent in terms of the type of wine, price and quality.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Start shopping","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Start shopping","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/en-US","title":"Start shopping"},"size":"regular"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Questions on payment","anchorName":"payment"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"When do I pay with Click \u0026 Collect?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWith Click \u0026amp; Collect, you pay only when you collect your reservation on site.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"What payment methods can I use with Click \u0026 Collect?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eOn site you can pay by cash, credit card or Alipay Wallet.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How can I pay online?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eCurrently it is only possible for you to pay with Paypal, VISA or Mastercard.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"What currency do I have to pay in?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eThe euro amount is debited from your credit card. If it is a foreign credit card, the amount due is converted into the other currency at the going rate.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Do I have to pay any customs duties on ordered articles?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eNo, the export duties and taxes on all merchandise have already been paid.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Where and how can I get an invoice as proof of purchase?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou can access your order in your account under \u0026#34;\u003ca href=\"https://account.frankfurt-airport.com/en/account/my-purchases.html\" rel=\"nofollow\"\u003eMy purchases\u003c/a\u003e\u0026#34; and download the invoice as a PDF there. If you have not received an email, please contact our customer service at \u003ca href=\"mailto:service@frankfurt-airport-shops.com\" rel=\"nofollow\"\u003eservice@frankfurt-airport-shops.com\u003c/a\u003e or Tel. +49 (0)69 79 540 540*.\u003cbr/\u003e\n*Call to German landline, costs vary depending on provider.\u003c/p\u003e\n\n\u003cp\u003e \u003c/p\u003e\n"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Questions on cancelling or returning orders","anchorName":"cancel"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"What is the deadline for cancelling orders for delivery?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou can cancel an order if it has not yet been prepared for shipping. Please contact our \u003ca href=\"https://shop.frankfurt-airport.com/en-US/page/contacts\" rel=\"nofollow\"\u003ecustomer service\u003c/a\u003e to do so. If it is no longer possible for us to cancel an order, you can return it after it has been delivered.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"What do I do if articles are delivered in damaged condition?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWe’ll inform you as soon as your order has been dispatched. This email includes a link to the DHL returns page, where you can generate a return label. Please print it out and attach it to the package. Then take the package to a DHL branch near you. You will not be charged anything. Make sure that the returned merchandise is properly packaged. Please also note that articles may only be returned free of charge within two weeks after you receive them and only if they are in perfect condition, unless they were already damaged or spoiled on arrival.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How can I return articles?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIf you notice that a package has been damaged, if possible please immediately tell the DHL driver. Otherwise report and return the damaged merchandise as described above. If a bottle has broken, please send us the neck of the bottle with the seal intact.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Can I return purchased articles?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003ePurchased articles are subject to the legal provisions applicable in Germany. All articles that you purchase from Frankfurt Duty Free may be sent back free of charge within 14 days after receipt of the merchandise. To exercise your rights, please directly contact the merchant at \u003ca href=\"mailto:service-fra@frankfurt-airport-retail.de\" rel=\"nofollow\"\u003eservice-fra@frankfurt-airport-retail.de\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How can I find out how the status of my return shipment?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou can view the status of your return shipment using your delivery agent’s DHL tracking code. We confirm the receipt of returned items by email.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How do I collect my refund?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWe provide refunds using the same payment mode that you used for the original transaction, unless something else has been explicitly agreed on with you.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Questions on the newsletter","anchorName":"newsletter"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How can I subscribe to the newsletter?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003e\u003ca href=\"https://www.frankfurt-airport.com/en/airport-guide/newsletter-subscripton.html\" rel=\"nofollow\"\u003eClick here to subscribe to the newsletter here\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"I don't want to receive the newsletter anymore. What should I do?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYou can cancel the newsletter by clicking on “unsubscribe” in the last newsletter you received.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Questions on data privacy","anchorName":"data"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How secure are my data?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWe are naturally committed to responsibly handling your data. We store captured data on your access to and use of these services in strict compliance with the provisions of the \u003ca href=\"https://www.frankfurt-airport.com/en/footer/privacynotice.html\" rel=\"nofollow\"\u003eGerman Data Privacy Law\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"How are my personal data used?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eYour data are used to process your reservation. If you have given Fraport AG permission to send you additional information, we regularly let you know about promotions and special offers. For more information, please see the \u003ca href=\"https://www.frankfurt-airport.com/en/footer/privacynotice.html\" rel=\"nofollow\"\u003edata privacy declaration\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-en","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#click-and-collect","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#hd","title":"Home Delivery"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#payment","title":"Payment"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#cancel","title":"Cancellation \u0026 return"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/en-US/page/faq#data","title":"Data privacy"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Do you still have questions?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWe’re sorry for not being able to answer your question. Please call our \u003ca href=\"https://shop.frankfurt-airport.com/en-US/page/contacts\" rel=\"nofollow\"\u003ecustomer service\u003c/a\u003e at \u003ca href=\"tel:+496979540540\" rel=\"nofollow\"\u003e+49 (0)69 79 540 540\u003c/a\u003e and we’ll do our utmost to help you as quickly as possible.\u003c/p\u003e\n"}]}]}]}},"apolloClient":null,"userAgent":"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.0.3705; .NET CLR 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