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header-center"><div class="header-sidebar"><div><style type="text/css" media="screen">#is-ajax-search-result-17323 .is-highlight { background-color: #ffe02a !important;} #is-ajax-search-result-17323 .meta .is-highlight { background-color: transparent !important;}</style><form data-min-no-for-search=1 data-result-box-max-height=400 data-form-id=17323 class="is-search-form is-form-style is-form-style-2 is-form-id-17323 is-ajax-search" action="https://help.glueup.com/ru/" method="get" role="search" ><label for="is-search-input-17323"><span class="is-screen-reader-text">Search for:</span><input type="search" id="is-search-input-17323" name="s" value="" class="is-search-input" placeholder="Search..." autocomplete=off /><span class="is-loader-image" style="display: none;background-image:url(https://help.glueup.com/wp-content/plugins/add-search-to-menu/public/images/spinner.gif);" ></span></label></form></div></div ></div ></div ></header ></div ></div ><div class="eventbank_main fluid container"><div class="container wrap main-section" id="wrap-main-section"><div id="content" class="content"><div class="row bg"><main class="main col-sm-12" role="main"><article class="post-21746 post type-post status-publish format-standard hentry category-finance tag-english-advanced-event-features tag-english-event-management tag-gestao-de-membros tag-configuracao-de-membros tag-eventos tag-pagamento tag-reembolso"><div class="entry-content"><div class="nolwrap"><p class="qtranxs-available-languages-message qtranxs-available-languages-message-ru">Извините, этот техт доступен только в “<a href="https://help.glueup.com/en/finance/refunds-for-stripe-transactions/" class="qtranxs-available-language-link qtranxs-available-language-link-en" title="English">English</a>” и “<a href="https://help.glueup.com/pb/finance/refunds-for-stripe-transactions/" class="qtranxs-available-language-link qtranxs-available-language-link-pb" title="Português do Brasil">Português do Brasil</a>”. For the sake of viewer convenience, the content is shown below in this site default language. You may click one of the links to switch the site language to another available language.</p><p>You can initiate refunds for online transactions made through Stripe directly from the Finance module. To initiate a refund, navigate to the Payments page in the Finance module, click on the three-dots action button next to the payment item, and select “Void and Refund Payment.”</p><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI3ODUiIGhlaWdodD0iNDMwIiB2aWV3Qm94PSIwIDAgNzg1IDQzMCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" fetchpriority="high" decoding="async" class="alignnone wp-image-21747" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Picture1.png" alt="" width="785" height="430" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Picture1.png 2368w, https://help.glueup.com/wp-content/uploads/2022/11/Picture1-300x165.png 300w, https://help.glueup.com/wp-content/uploads/2022/11/Picture1-1024x562.png 1024w, https://help.glueup.com/wp-content/uploads/2022/11/Picture1-768x421.png 768w, https://help.glueup.com/wp-content/uploads/2022/11/Picture1-50x27.png 50w, https://help.glueup.com/wp-content/uploads/2022/11/Picture1-1536x843.png 1536w, https://help.glueup.com/wp-content/uploads/2022/11/Picture1-2048x1123.png 2048w" data-sizes="(max-width: 785px) 100vw, 785px" /></p><p>In the following pop-up window, you can select a refund reason, enter the amount, and make internal notes about this request. Please note that the refund can only be issued in the currency of the original transaction.</p><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIzNTYiIGhlaWdodD0iNDEyIiB2aWV3Qm94PSIwIDAgMzU2IDQxMiI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" decoding="async" class="wp-image-21748 aligncenter" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Picture2.png" alt="" width="356" height="412" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Picture2.png 1028w, https://help.glueup.com/wp-content/uploads/2022/11/Picture2-259x300.png 259w, https://help.glueup.com/wp-content/uploads/2022/11/Picture2-885x1024.png 885w, https://help.glueup.com/wp-content/uploads/2022/11/Picture2-768x889.png 768w, https://help.glueup.com/wp-content/uploads/2022/11/Picture2-43x50.png 43w" data-sizes="(max-width: 356px) 100vw, 356px" /></p><p>Clicking on “Void and Refund” triggers the refund for the selected transaction and simultaneously pushes an automated email notification to the Organization Team Member who applied for this request. Furthermore, the Organization Team Member will receive an automated notification every time a refund request is processed successfully or fails.</p><div class="lgc-column lgc-grid-parent lgc-grid-33 lgc-tablet-grid-50 lgc-mobile-grid-100 lgc-equal-heights "><div class="inside-grid-column"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1MDUiIGhlaWdodD0iNTExIiB2aWV3Qm94PSIwIDAgNTA1IDUxMSI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" decoding="async" class="alignnone size-full wp-image-21751" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174635.png" alt="" width="505" height="511" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174635.png 505w, https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174635-296x300.png 296w, https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174635-50x50.png 50w" data-sizes="(max-width: 505px) 100vw, 505px" /></div></div><div class="lgc-column lgc-grid-parent lgc-grid-33 lgc-tablet-grid-50 lgc-mobile-grid-100 lgc-equal-heights "><div class="inside-grid-column"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI0OTkiIGhlaWdodD0iNTEwIiB2aWV3Qm94PSIwIDAgNDk5IDUxMCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" decoding="async" class="alignnone size-full wp-image-21752" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174652.png" alt="" width="499" height="510" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174652.png 499w, https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174652-294x300.png 294w, https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174652-50x50.png 50w" data-sizes="(max-width: 499px) 100vw, 499px" /></div></div><div class="lgc-column lgc-grid-parent lgc-grid-33 lgc-tablet-grid-50 lgc-mobile-grid-100 lgc-equal-heights "><div class="inside-grid-column"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI0NzQiIGhlaWdodD0iNDg0IiB2aWV3Qm94PSIwIDAgNDc0IDQ4NCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" decoding="async" class="alignnone size-full wp-image-21753" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174706.png" alt="" width="474" height="484" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174706.png 474w, https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174706-294x300.png 294w, https://help.glueup.com/wp-content/uploads/2022/11/Screenshot-2022-11-02-174706-50x50.png 50w" data-sizes="(max-width: 474px) 100vw, 474px" /></div></div><p> </p><p>Once a refund has been issued, you can view the refund <strong>status</strong>, <strong>amount</strong>, <strong>reason</strong>, and <strong>date</strong> on the Payments page of the Finance module. You can export the content of all these columns by clicking on the export button.</p><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI4NDEiIGhlaWdodD0iMzczIiB2aWV3Qm94PSIwIDAgODQxIDM3MyI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" decoding="async" class="alignnone wp-image-21749" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Picture3.png" alt="" width="841" height="373" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Picture3.png 2925w, https://help.glueup.com/wp-content/uploads/2022/11/Picture3-300x133.png 300w, https://help.glueup.com/wp-content/uploads/2022/11/Picture3-1024x454.png 1024w, https://help.glueup.com/wp-content/uploads/2022/11/Picture3-768x341.png 768w, https://help.glueup.com/wp-content/uploads/2022/11/Picture3-50x22.png 50w, https://help.glueup.com/wp-content/uploads/2022/11/Picture3-1536x681.png 1536w, https://help.glueup.com/wp-content/uploads/2022/11/Picture3-2048x908.png 2048w" data-sizes="(max-width: 841px) 100vw, 841px" /></p><h2 id="issuing-refunds-for-event-tickets" >Issuing Refunds for Event Tickets</h2><p>In the Events module, you can issue refunds for tickets purchased online through Stripe directly from the <strong>Attendee List</strong> page. To do so, click on the three-dots action button next to the attendee item requesting a refund and select “Cancel and Refund Ticket.”</p><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI4NTMiIGhlaWdodD0iNDY3IiB2aWV3Qm94PSIwIDAgODUzIDQ2NyI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" decoding="async" class="alignnone wp-image-21755" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Picture4.png" alt="" width="853" height="467" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Picture4.png 2301w, https://help.glueup.com/wp-content/uploads/2022/11/Picture4-300x164.png 300w, https://help.glueup.com/wp-content/uploads/2022/11/Picture4-1024x560.png 1024w, https://help.glueup.com/wp-content/uploads/2022/11/Picture4-768x420.png 768w, https://help.glueup.com/wp-content/uploads/2022/11/Picture4-50x27.png 50w, https://help.glueup.com/wp-content/uploads/2022/11/Picture4-1536x840.png 1536w, https://help.glueup.com/wp-content/uploads/2022/11/Picture4-2048x1121.png 2048w" data-sizes="(max-width: 853px) 100vw, 853px" /></p><p> </p><p>Please note that refunds for transactions where multiple tickets were purchased at the same time should be initiated directly from the Finance module.</p><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI0NDIiIGhlaWdodD0iMjg2IiB2aWV3Qm94PSIwIDAgNDQyIDI4NiI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" decoding="async" class="alignnone wp-image-21756" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Picture5.png" alt="" width="442" height="286" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Picture5.png 2205w, https://help.glueup.com/wp-content/uploads/2022/11/Picture5-300x194.png 300w, https://help.glueup.com/wp-content/uploads/2022/11/Picture5-1024x663.png 1024w, https://help.glueup.com/wp-content/uploads/2022/11/Picture5-768x497.png 768w, https://help.glueup.com/wp-content/uploads/2022/11/Picture5-50x32.png 50w, https://help.glueup.com/wp-content/uploads/2022/11/Picture5-1536x994.png 1536w, https://help.glueup.com/wp-content/uploads/2022/11/Picture5-2048x1325.png 2048w" data-sizes="(max-width: 442px) 100vw, 442px" /></p><p> </p><h2 id="partial-refunds" >Partial Refunds</h2><p>Partial refunds are possible for all online payments made through Stripe. To issue a partial refund, navigate to the Payments page in the Finance module, click on the three-dots action button next to the payment item, and select “Void and Refund Payment.”; enter the amount in the following window and click “Void and Refund.” You can request a partial refund for each transaction <span style="text-decoration: underline;">only once</span>.</p><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI3OTMiIGhlaWdodD0iNDM1IiB2aWV3Qm94PSIwIDAgNzkzIDQzNSI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" decoding="async" class="alignnone wp-image-21758" data-src="https://help.glueup.com/wp-content/uploads/2022/11/Picture6.png" alt="" width="793" height="435" data-srcset="https://help.glueup.com/wp-content/uploads/2022/11/Picture6.png 2683w, https://help.glueup.com/wp-content/uploads/2022/11/Picture6-300x165.png 300w, https://help.glueup.com/wp-content/uploads/2022/11/Picture6-1024x563.png 1024w, https://help.glueup.com/wp-content/uploads/2022/11/Picture6-768x422.png 768w, https://help.glueup.com/wp-content/uploads/2022/11/Picture6-50x27.png 50w, https://help.glueup.com/wp-content/uploads/2022/11/Picture6-1536x844.png 1536w, https://help.glueup.com/wp-content/uploads/2022/11/Picture6-2048x1125.png 2048w" data-sizes="(max-width: 793px) 100vw, 793px" /></p></div><div class="clearfix"></div></div><footer class="entry-footer"><div class="row row-meta"><span class="col-md-2 date"><i class="kp-calendar3"></i> <a href="https://help.glueup.com/ru/finance/refunds-for-stripe-transactions/" title="Permalink to (English) Refunds for Stripe Transactions" rel="bookmark"><time class="entry-date" datetime="2022-11-02T18:10:00+00:00">Wednesday November 2nd, 2022</time></a></span><span class="col-md-2 tags-links"><i class="kp-price-tags2"></i> (English) <a href="https://help.glueup.com/ru/tag/english-advanced-event-features/" rel="tag">Advanced Event Features</a>, (English) <a href="https://help.glueup.com/ru/tag/english-event-management/" rel="tag">Event Management</a>, <a href="https://help.glueup.com/ru/tag/gestao-de-membros/" rel="tag">Gestão de Membros</a>, <a href="https://help.glueup.com/ru/tag/configuracao-de-membros/" rel="tag">Configuração de membros</a>, <a href="https://help.glueup.com/ru/tag/eventos/" rel="tag">Eventos</a>, <a href="https://help.glueup.com/ru/tag/pagamento/" rel="tag">pagamento</a>, <a href="https://help.glueup.com/ru/tag/reembolso/" rel="tag">reembolso</a></span><span class="col-md-2 categories-links"><i class="kp-folder-open3"></i> <a href="https://help.glueup.com/ru/category/finance/" rel="category tag">Финансы</a></span><span class="col-md-2 author vcard"><i class="kp-user2"></i> <a class="url fn n" href="https://help.glueup.com/ru/author/payam/" title="View all posts by Payam Bagherabadi" 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