Active Legal: Value Pathways | in-house legal report

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})(window,document,'script','dataLayer','GTM-NFR3M3M');</script> </div> <div class="colconverter2 aem-GridColumn aem-GridColumn--default--12"><article class="article_2colconverter"> <figure class="figure_colconverter_imagecontainer"> <div class="div_noimage"> </div> </figure> <div class="div_colconverter_textcontainer div_colconverter_left "> <div class="parsyscol1 parsys"> <div class="wysiwygbox"><article class="article_wysiwyg"> <h3><b>How in-house legal teams measure, monitor and communicate value.</b></h3> <p>In today's global business landscape, the significance of in-house legal teams has never been more pronounced. Heightened visibility brings greater responsibility to showcase value, by using metrics that are familiar to other corporate functions and the board.</p> <p>While the assessment and communication of value are longstanding challenges for strategic advisory roles, the unique dynamics of the legal function present equally unique complexities. So Clifford Chance and <a href="https://rsgi.co/">RSGI</a> have collaborated with General Counsel and heads of legal operations from 15 organisations spanning various jurisdictions to produce this report. Our aim is to establish the common ground in how Legal quantifies value and, by sharing these insights, inform discourse on the best way for in-house teams to measure value in the future.</p> <p>As with the other reports in the <a href="https://www.cliffordchance.com/innovation-hub/innovation/innovation-insights/active-legal-2025.html">Active Legal series</a>, this report is based on academic and market research alongside long-form interviews. The report identifies four core value pathways – Economic Value, Efficiency, Quality and Influence – together with examples of what can be measured and how.</p> <p>Our hope is that legal leaders will use this report to affirm and develop their approach to measuring and demonstrating value, and to create a higher profile and an even more strategic role for the legal team in their organisations. We hope these insights generate further discussion and invite you to the conversation.</p> </article></div> <div class="customhtml"><style type="text/css"> </style> <script type="text/javascript"> </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NFR3M3M');</script> </div> </div> <aside class="aside_2col_container" style="padding-top:0px"> <div class="parsyscol2 parsys"> <div class="expertssimple"> <section class="section_aside_contacts_container" data-morebutton="View more people with expertise in this area"> <section class="section_aside_contacts_hcarrier" data-thisiteration="0"> <article class="article_aside_contact"> <div class="div_profile_image_container"> <img 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href="/people_and_places/people/offices/sao_paulo.html" title="Clifford Chance, São Paulo">São Paulo</a> </h5> <p class="icon_phone" onClick="ga('send', 'event', { eventCategory: 'Tel Num Clicks', eventAction: 'click'});"> +1 212 878 8497</p> <p> <a class="icon_email" href="mailto:thais.garcia@cliffordchance.com" onclick="ga('send', 'event', { eventCategory: 'People & Partner Contact Form Submissions', eventAction: 'click'});linkClick('Active Legal: Value Pathways|expertssimple|\/content\/cliffordchance\/innovation\u002Dhub\/innovation\/innovation\u002Dinsights\/active\u002Dlegal\u002Dvalue\u002Dpathways|Email|Email|Email Clicked');"> Email Thais </a> </p> <p class="p_contact_link"><a href="/people_and_places/people/partners/br/thais_garcia.html" class="icon_profile" id="icon_profile_id">See my full profile</a></p> </section> </article> <article class="article_aside_contact"> <div class="div_profile_image_container"> <img 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Ho"/> <p> Amy <br/> Ho </p> <h2 class="pageColour_text">Partner</h2> <h3>Hong Kong</h3> </a> </article> <article class="article_aside_contact_small"> <a data-thisiteration="3" class="a_people_thumb" href="#"> <img src="/content/dam/cliffordchance/profiles/910000/912435-half.png/_jcr_content/renditions/original" width="120" height="100" alt="Thais Garcia (She/Her)"/> <p> Thais <br/> Garcia (She/Her) </p> <h2 class="pageColour_text">Partner</h2> <h3>São Paulo</h3> </a> </article> <article class="article_aside_contact_small"> <a data-thisiteration="4" class="a_people_thumb" href="#"> <img src="/content/dam/cliffordchance/profiles/600000/620483-half.png/_jcr_content/renditions/original" width="120" height="100" alt="Natalie Trevis"/> <p> Natalie <br/> Trevis </p> <h2 class="pageColour_text">Global Head of Client and Market Insights and Business Intelligence</h2> <h3>London</h3> </a> </article> </section> </section> </div> <div class="imageAndTextLink"> <a class="a_image_text_link_pod image_link_1" href="https://bit.ly/472XmQA" target="_blank"> <img src="/content/dam/cliffordchance/innovation/activelegal/Cover_534x282_72%20dpi.jpg" width="348" height="100" alt="Cover_534x282_72%20dpi"/> <p></p> </a> </div> </div> </aside> <div class="parsysfullwidth parsys"> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_stack_style_3 article_fullwidth " style="background-color: #DFDAD5 ; border-top: 0px solid #ffffff; border-bottom: 0px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/Value%20Pathways%20model_1748x880_300dpi.jpg" class="img_imagetextblock" alt="Value Pathways model_1748x880_300dpi" height="3667" width="7283"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected" style="background-color: #DFDAD5"> <div style="display: block; height: 20px;"></div> <span></span> </div> </article> </div> </div> </div> </article> </div> <div class="colconverter2 aem-GridColumn aem-GridColumn--default--12"><article class="article_2colconverter"> <figure class="figure_colconverter_imagecontainer"> <div class="div_noimage"> </div> </figure> <div class="div_colconverter_textcontainer div_colconverter_left "> <div class="parsyscol1 parsys"> </div> <aside class="aside_2col_container" style="padding-top:0px"> <div class="parsyscol2 parsys"> </div> </aside> <div class="parsysfullwidth parsys"> <div class="keypoints"> <section class="section_article_accordion"> <article> <h5>Economic value</h5> <section> <p>In-house legal teams have historically reported to the business on activities core to the legal function – budgets, spend and litigation management. However, the legal function is becoming more sophisticated in how it records its contribution to business growth. External customer perception is becoming an important measure of value.</p> <p><a href="https://bit.ly/45ZFEMq" target="_blank">Learn more.</a></p> </section> </article> <article> <h5>Efficiency</h5> <section> <p>When assessing the efficiency of their departments, General Counsel will look at the productivity of the team and which legal work is optimised. They will look at people, processes and technology, the three pillars of digital transformation. Some of the participants in this study are also measuring responsiveness, the adoption of smarter workflow technology and approaches such as agile working, as measures of their efficiency.</p> <p><a href="https://bit.ly/3QmBMPQ" target="_blank">Learn more.</a></p> </section> </article> <article> <h5>Quality</h5> <section> <p>What sets high-quality legal teams apart is their ability to align with business objectives and deliver a strategic experience that goes beyond traditional legal tasks while ensuring smooth execution in line with the tolerance of the business for risk. The key themes in 'Quality' are KPIs that are aligned with the business, service level agreements and benchmarking to demonstrate where expectations are exceeded.</p> <p><a href="https://bit.ly/3QL3k2N" target="_blank">Learn more.</a></p> </section> </article> <article> <h5>Influence</h5> <section> <p>The influence of legal teams within organisations has been growing alongside expanding functional mandates. This is a relatively new measure of value and is a challenge to quantify but some legal teams are successfully measuring their level of influence in the business by looking at levels of awareness and engagement as well as the use of tools and resources.</p> <p><a href="https://bit.ly/3Mobj2T" target="_blank">Learn more.</a></p> </section> </article> </section> </div> </div> </div> </article> </div> <div class="clearfloat aem-GridColumn aem-GridColumn--default--12"><div style="display: block; width: 100%; height: 20px; clear: both; text-align: center;"></div></div> <div class="carouselContainer aem-GridColumn aem-GridColumn--default--12"><div class="div_carousel_container carousel_style_1"> <h2>Hear from contributors</h2> <nav class="nav_carousel" style="opacity: 1;"> <ul class="ul_carousel_nav"> </ul> <img src="/etc/designs/cc/images/arrow_up.png" width="37" height="17" alt=""/> </nav> <div class="div_carousel_container_inner"> <div class="div_carousel_container_carrier" style="width: 100%"> <div class="parsyscarousel parsys"> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_animate_style_1 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 25px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <iframe title="interactive content" class="cc-yt-player" id="cc-yt-iframe-zCk6zaCiKWs" width="460" height="260" data-src="https://www.youtube-nocookie.com/embed/zCk6zaCiKWs?showinfo=0&rel=0&theme=light&modestbranding=1&enablejsapi=1" src="https://www.youtube-nocookie.com/embed/zCk6zaCiKWs?showinfo=0&rel=0&theme=light&modestbranding=1&enablejsapi=1" allowfullscreen> </iframe> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #44A5D8"> <h2 style="color: #000000 !important; "> Angelique de Lafontaine, Bupa </h2> <span><p>We were joined by Bupa's Angelique de Lafontaine, Merck Group's Melanie Eckardt and ING's Adrian Marsh in a webinar where they shared real life examples of how this is being done in practice, moderated by our own Katharine Missenden and Simon Schmid.</p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_1a0c|Watch the webinar|/content/cliffordchance/client-portal/events-and-webinars-library/perspectives-series/perspectives-legal-development-series-autumn-2023/measuring-and-communicating-the-value-of-the-in-house-legal-function|Internal|No description available')" class="a_standardlink ccos_unprotected" href="/client-portal/events-and-webinars-library/perspectives-series/perspectives-legal-development-series-autumn-2023/measuring-and-communicating-the-value-of-the-in-house-legal-function.html" title="Find out more: Angelique de Lafontaine, Bupa" style="background-color: #FFFFFF; "> Watch the webinar </a> </div> </article> </div> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_animate_style_1 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 25px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/marjorie-colas-profile-picture.jpg" class="img_imagetextblock" alt="marjorie-colas-profile-picture" height="880" width="1300"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #44A5D8"> <h2 style="color: #000000 !important; "> Marjorie Colas, AccorInvest </h2> <span><p><i style="font-weight: normal;">"New tools and technology are consistently being implemented to measure our value more accurately but the most important metric for us is the positive feedback of our internal clients and the fact that they proactively ask for our support." </i></p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_3ab5|Download Report|https://bit.ly/3MtGsSV|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/3MtGsSV" title="Download Report" style="background-color: #FFFFFF; " target="_blank"> Download Report </a> </div> </article> </div> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_animate_style_1 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 25px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/ben-shillito-profile-picture.jpg" class="img_imagetextblock" alt="ben-shillito-profile-picture" height="880" width="1300"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #44A5D8"> <h2 style="color: #000000 !important; "> Ben Shillito, Fujitsu </h2> <span><p><i>"Every other part of the company is being quantitatively measured in some way. Either we actively do it or it will be imposed upon on us. By being proactive, we can influence the narrative and say 'our work is inherently qualitative but we're learning. It won't be perfect initially but we are not afraid of accountability’."</i></p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_6775|Download Report|https://bit.ly/3FMdt93|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/3FMdt93" title="Download Report" style="background-color: #FFFFFF; " target="_blank"> Download Report </a> </div> </article> </div> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_animate_style_1 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 25px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/expertise/Innovation/lam-chee-kin.jpg" class="img_imagetextblock" alt="lam-chee-kin" height="880" width="1300"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #44A5D8"> <h2 style="color: #000000 !important; "> Chee Kin Lam, DBS Bank </h2> <span><p><i>"It is necessary to understand how much risk it is acceptable to take, and not be too cautious, so that legal can be quick at their job. This takes knowledge and skill and can be hard to measure as value."</i></p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_d53a|Download Report|https://bit.ly/3Qr2OFP|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/3Qr2OFP" title="Download Report" style="background-color: #FFFFFF; " target="_blank"> Download Report </a> </div> </article> </div> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_animate_style_1 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 25px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/melanie-eckardt-merck-profile-picture.jpg" class="img_imagetextblock" alt="melanie-eckardt-merck-profile-picture" height="880" width="1300"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #44A5D8"> <h2 style="color: #000000 !important; "> Melanie Eckardt, Head of Legal - Corporate & Boards, Merck </h2> <span><p><i>"If you are really taking business partnering seriously, you have to understand what they are doing and build up those relationships. It is a change of perspective – you must look at the value you are adding to the company and not to a specific person or department."</i></p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_12af|Download Report|https://bit.ly/3shIAWW|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/3shIAWW" title="Download Report" style="background-color: #FFFFFF; " target="_blank"> Download Report </a> </div> </article> </div> <div class="imagetextblock"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_animate_style_1 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 25px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/juan-camilo-isa.jpg" class="img_imagetextblock" alt="juan-camilo-isa" height="880" width="1300"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #44A5D8"> <h2 style="color: #000000 !important; "> Juan Camilo Celi Gómez, ISA Interconexión Eléctrica </h2> <span><p><i>"Adding value is a top priority for legal teams. It is the result of an adequate and well-designed process of identifying and managing legal risk, having efficient control of legal department costs, and providing efficient and accountable solutions for internal and external clients. The role of in-house lawyers is constantly evolving, and we must become familiar, and even comfortable, with VUCA (volatility, uncertainty, complexity, and ambiguity) environments. That requires legal teams to be adaptable and responsive to change, and more importantly, to create value under such circumstances within the decision-making process." </i></p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_585153891|Download Report|https://bit.ly/3u5fTNc|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/3u5fTNc" title="Download Report" style="background-color: #FFFFFF; " target="_blank"> Download Report </a> </div> </article> </div> </div> </div> <a class="carousel_prev carousel_arrow arrow_style1" href="#" style="top:50% !important"> <img src="/etc/designs/cc/images/carousel_left.png" width="38" height="38" alt="Move carousel left"/> </a> <a class="carousel_next carousel_arrow arrow_style1" href="#" style="top:50% !important"> <img src="/etc/designs/cc/images/carousel_right.png" width="38" height="38" alt="Move carousel right"/> </a> </div> </div></div> <div class="imagetextblock aem-GridColumn aem-GridColumn--default--12"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_stack_style_3 article_fullwidth " style="background-color: #000000 ; border-top: 0px solid #ffffff; border-bottom: 0px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/active-legal-value-pathways.jpg" class="img_imagetextblock" alt="active-legal-value-pathways" height="840" width="2520"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected a_blackcopy" style="background-color: #000000"> <h2 style="color: #000000 !important; "> Download PDF </h2> <span><p>The Active Legal: Value Pathways report aims to close the gap between theory and practicality by providing inspiration and pragmatic guidance to guide leaders of legal teams in defining a strategy for measuring value that makes sense for their business. Download the report to find out more about the four pathways that constitute the value delivered by a legal department: Economic Value, Efficiency, Quality and Influence.</p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock|Download PDF|https://bit.ly/47hHCc4|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/47hHCc4" title="Download PDF" style="background-color: transparent; " target="_blank"> Download PDF </a> </div> </article> </div> <div class="clearfloat aem-GridColumn aem-GridColumn--default--12"><div style="display: block; width: 100%; height: 20px; clear: both; text-align: center;"></div></div> <div class="imagetextblock aem-GridColumn aem-GridColumn--default--12"> <article class="article_imagetextblock showingdescription_yes article_whitecopy article_no_parallax article_animate_style_2 article_stack_style_1 " style="background-color: #44A5D8 ; border-top: 0px solid #ffffff; border-bottom: 0px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/prebble_ashley_profile-picture.jpg" class="img_imagetextblock" alt="prebble_ashley_profile-picture" height="880" width="1300"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected" style="background-color: #44A5D8"> <h2 style="color: #FFFFFF !important; "> Partner Ashley Prebble says... </h2> <span><p>"The Active Legal: Value Pathways report demonstrates that in-house teams are taking a structured approach to collecting, monitoring and sharing data, success stories and qualitative wins to highlight the role they play in advancing the strategy of the business.  As private practice lawyers, we can learn a great deal from the report, including what it is like to 'walk in our clients' shoes' and what they need from us to be the most valuable business partner"</p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_eb16|Download the report|https://bit.ly/46WuI3q|External|No description available')" class="a_standardlink ccos_unprotected" href="https://bit.ly/46WuI3q" title="Download the report" style="background-color: #44A5D8; " target="_blank"> Download the report </a> </div> </article> </div> <div class="clearfloat aem-GridColumn aem-GridColumn--default--12"><div style="display: block; width: 100%; height: 20px; clear: both; text-align: center;"></div></div> <div class="imagetextblock aem-GridColumn aem-GridColumn--default--12"> <article class="article_imagetextblock showingdescription_yes article_no_parallax article_stack_style_2 article_fullwidth " style="background-color: #EF7B05 ; border-top: 0px solid #ffffff; border-bottom: 0px solid #ffffff"> <figure class="figure_imagetextblock_imagecontainer"> <div class="div_imagetextblock_imagecropper "> <img src="/content/dam/cliffordchance/innovation/activelegal/RSGI-Logo-orange-background_1000x660px.jpg" class="img_imagetextblock" alt="RSGI-Logo-orange-background_1000x660px" height="660" width="1000"/> </div> </figure> <div class="div_imagetextblock_textcontainer showingdescription_yes ccos-unprotected" style="background-color: #EF7B05"> <h2 style="color: #000000 !important; "> RSGi </h2> <span><p>RSGI Limited is a global legal think-tank, specialising in research into how the legal industry can grow sustainably, and stay relevant and innovative. With a track record of many of the leading thought-leadership studies in the sector, including being the founder and content partner to the FT Innovative Lawyers Programme, RSGI is committed to driving positive change in the industry.</p> </span> <a onclick="linkClick('Active Legal: Value Pathways|imagetextblock_7920|Find out more|https://rsgi.co/|External|No description available')" class="a_standardlink ccos_unprotected" href="https://rsgi.co/" title="Find out more" style="background-color: transparent; " target="_blank"> Find out more </a> </div> </article> </div> <div class="clearfloat aem-GridColumn aem-GridColumn--default--12"><div style="display: block; width: 100%; height: 20px; clear: both; text-align: center;"></div></div> <div class="sectorServiceList aem-GridColumn aem-GridColumn--default--12"><div class="div_panel_container"> <h2>Related services</h2> <ul> <li><a href="/innovation-hub/innovation.html" onclick="linkClick('Active Legal: Value 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