CINXE.COM
Official Apple Support Community
<!doctype> <html lang="en-US" dir="ltr"> <head> <title>Official Apple Support Community</title> <meta name="description" content="Find answers with millions of other Apple users in our vibrant community. Search discussions or ask a question about your product."> <link href="https://communities.apple.com/en20241008/public/compiled/pages/welcome.css" rel="stylesheet"> <script src="https://communities.apple.com/en20241008/public/compiled/pages/welcome.js" type="text/javascript" defer></script> <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1, minimum-scale=1, viewport-fit=cover"> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <meta name="encryption" data-status="enabled" data-x-token="enabled"> <link rel="shortcut icon" href="https://communities.apple.com/en20241008/public/assets/favicon.ico" type="image/x-icon"> <meta name="globalnav-store-key" content="S2A49YFKJF2JAT22K" /> <meta name="globalnav-submenus-enabled" content="false" /> <meta name="globalnav-search-field[name]" content="q" /> <meta name="globalnav-search-field[action]" 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href="//www.apple.com/wss/fonts?families=SF+Pro,v3|SF+Pro+Icons,v3"> <style type="text/css"> div.post-body div.content-post-body-content * { position: relative !important; z-index:0!important; } </style> <script type="text/javascript"> /** NONE **/ </script> </head> <body> <div id="globalheader" class="globalnav-scrim globalheader-light"><aside id="globalmessage-segment" lang="en-US" dir="ltr" class="globalmessage-segment"><ul data-strings="{"view":"{%STOREFRONT%} Store Home","segments":{"smb":"Business Store Home","eduInd":"Education Store Home","other":"Store Home"},"exit":"Exit"}" class="globalmessage-segment-content"></ul></aside><nav id="globalnav" lang="en-US" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" 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0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a></li><li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"><div data-topnav-flyout="menu" class="globalnav-flyout"><div class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "><ul role="none" 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Search the community or use our <a href="/productsitemap.jspa">site map</a> to find a topic.</p> </div> </div> </div> <section class="featured-topics" role="region" aria-labelledby="featured-topics-title" data-action="featured-topics"> <h2 id="featured-topics-title">Featured Tips</h2> <p class="sub-title">Get insights from experienced community members.</p> <div class="see-all"><a href="/browse?page=1&content=filterUserTips" class="arrow-link" data-cy="cy-seeAllTopics" data-analytics="welcome:featured:all">See all tips</a></div> <div class="featured-topics"> <article class="featured-topic" role="article" aria-labelledby="featured-post-title-0" data-analytics="welcome:featured:topic"> <div class="featured-topic-author"> <a class="user-avatar" href="/profile/John+Galt" data-action="featured-user" data-user-id="3edee9cf58b4b47e" > <span class="a11y"> User profile for user: John Galt </span> <img src="/assets/avatar/3edee9cf58b4b47e/97af6582ade737488540eef871a2b01389f3690de52d5f2fba0190ce9d094b06" class="avatar-contain mega-avatar" alt="User profile for user:John Galt" aria-hidden="true" /> </a> </div> <div class="featured-topic-desc"> <h3 class="featured-title" id="featured-post-title-0">Writing an effective Apple Support Communities question</h3> <div class="featured-desc">"The purpose of this User Tip is to help you write a question that will draw out the best volunteers on this..."</div> <div class="author-desc"> <a class="post-author-profile author-name-feature" href="/profile/John+Galt" data-user-id="3edee9cf58b4b47e" data-action=featured-user > <span class="a11y">User name:</span> John Galt </a> <span class="post-author-reputation"> <div class="user-level large" > <span class="level-label" data-cy="cy-userLevel"> <span class="a11y">User level:</span> Level 10 </span> <div class="level-image user-level-icon-10" aria-hidden="true"></div> </div> <span class="points"> 146,624 points </span> </span> </div> <div class="read-more-link"> <a href="/docs/DOC-5931" class="icon icon-standalone icon-chevronright" data-cy="cy-readPost" data-analytics="welcome:featured:link"><span>Read full post</span><span class="a11y">Writing an effective Apple Support Communities question</span></a> </div> </div> </article> <article class="featured-topic" role="article" aria-labelledby="featured-post-title-1" data-analytics="welcome:featured:topic"> <div class="featured-topic-author"> <a class="user-avatar" href="/profile/Dogcow-Moof" data-action="featured-user" data-user-id="203a24d83385e72" > <span class="a11y"> User profile for user: Dogcow-Moof </span> <img src="/assets/avatar/203a24d83385e72/0866d6d68637d7a8ff697760b2f022987ede4877c6d512268a97fd6df434c77b" class="avatar-contain mega-avatar" alt="User profile for user:Dogcow-Moof" aria-hidden="true" /> </a> </div> <div class="featured-topic-desc"> <h3 class="featured-title" id="featured-post-title-1">Use caution when purchasing USB-C cables or adapters: they are not all alike.</h3> <div class="featured-desc">"Though a USB-C port has been used for charging and data transfer on recent models of iPad, its introduction..."</div> <div class="author-desc"> <a class="post-author-profile author-name-feature" href="/profile/Dogcow-Moof" data-user-id="203a24d83385e72" data-action=featured-user > <span class="a11y">User name:</span> Dogcow-Moof </a> <span class="post-author-reputation"> <div class="user-level large" > <span class="level-label" data-cy="cy-userLevel"> <span class="a11y">User level:</span> Level 8 </span> <div class="level-image user-level-icon-8" aria-hidden="true"></div> </div> <span class="points"> 36,569 points </span> </span> </div> <div class="read-more-link"> <a href="/docs/DOC-250007831" class="icon icon-standalone icon-chevronright" data-cy="cy-readPost" data-analytics="welcome:featured:link"><span>Read full post</span><span class="a11y">Use caution when purchasing USB-C cables or adapters: they are not all alike.</span></a> </div> </div> </article> <article class="featured-topic" role="article" aria-labelledby="featured-post-title-2" data-analytics="welcome:featured:topic"> <div class="featured-topic-author"> <a class="user-avatar" href="/profile/Lawrence+Finch" data-action="featured-user" data-user-id="60f97884d5aba633" > <span class="a11y"> User profile for user: Lawrence Finch </span> <img src="/assets/avatar/60f97884d5aba633/654bf7ead65fabaaafcfd868d78f35de3a2e96f6985ae5ad7a5a1ce87ade2ab0" class="avatar-contain mega-avatar" alt="User profile for user:Lawrence Finch" aria-hidden="true" /> </a> </div> <div class="featured-topic-desc"> <h3 class="featured-title" id="featured-post-title-2">When to charge your iPhone or iPad</h3> <div class="featured-desc">"There's a lot of myth and folklore surrounding charging iOS devices (or actually any device that uses Lithi..."</div> <div class="author-desc"> <a class="post-author-profile author-name-feature" href="/profile/Lawrence+Finch" data-user-id="60f97884d5aba633" data-action=featured-user > <span class="a11y">User name:</span> Lawrence Finch </a> <span class="post-author-reputation"> <div class="user-level large" > <span class="level-label" data-cy="cy-userLevel"> <span class="a11y">User level:</span> Level 10 </span> <div class="level-image user-level-icon-10" aria-hidden="true"></div> </div> <span class="points"> 212,672 points </span> </span> </div> <div class="read-more-link"> <a href="/docs/DOC-9732" class="icon icon-standalone icon-chevronright" data-cy="cy-readPost" data-analytics="welcome:featured:link"><span>Read full post</span><span class="a11y">When to charge your iPhone or iPad</span></a> </div> </div> </article> </div> </section> <section class="row onboarding" role="region" aria-labelledby="onboarding-title"> <div class="row"> <div class="ask-icon"></div> </div> <div class="row"> <h2 id="onboarding-title" class="title">New to the Community?</h2> </div> <div 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Tap View More and then Manage Subscriptions. There you can adjust the people and discussions you’re following.</p> <a href="https://support.apple.com/HT209032" class="arrow-link" data-analytics="welcome:onboarding:topics">How to manage subscriptions</a> </article> <article class="post" role="listitem"> <div class="icon fun" aria-hidden="true"></div> <h3 class="desktop-title" data-analytics="welcome:onboarding:topics:title">Award points, level up, and earn new privileges</h3> <h3 class="mobile-title">Have some fun</h3> <p>As you participate in discussions, you earn points which can get you perks and more. You can even earn product specialties if you focus on specific product areas.</p> <a href="https://support.apple.com/HT209033" class="arrow-link" data-analytics="welcome:onboarding:topics">How to earn rewards</a> </article> </div> </section> </main> </div> <div class="notification site-wide" role="status" data-action="welcome-toast" data-auto-dismissable="false" data-cy="server-notification"> <div class="site-wide-container"> <div class="form-alert "> <div class="form-alert-notification-content "> <div class="notification-content"> <div class="welcome-toast-icon" aria-hidden="true"></div> <div class="welcome-notification"> <div class="welcome-notification-header"> <div class="welcome-notification-title form-alert-title"> Welcome to Apple Support Community </div> </div> <div class="welcome-notification-texts"> <div>A forum where Apple customers help each other with their products. 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required autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" maxlength="250" placeholder="Search or ask a question" aria-invalid="false" data-action="mobile-search" tabindex="0" aria-controls="search-aria-live-mobile"> <input type="hidden" name="source" value="aml"> <input type="hidden" name="origin" value="asc_serp"> <button class="icon icon-close reset-button hidden" data-action="mobile-reset"> <span class="a11y">Reset</span> </button> </form> </div> <script> var _store = { 'lang': 'en', 'basePath': '', 'cdnPrefix': 'https://communities.apple.com/en20241008', 'communityContext': '', 'token': 'anonymous', 'user': { 'loggedIn': 'false', 'userLevel': '', 'userId': '', 'nickname': '', 'url': '', 'repliesSortOrder': '', }, 'hasAuthority': { 'PILOT_VALIDATOR': 'false' == 'true', 'VIEW_PILOT': 'false' == 'true', }, 'analytics': { 'pageAnnouncements': ['You can make a difference in the Apple Support Community!',] }, '_config': { "ui.subNav.corporateLoginEnabled": 'true' ,"ui.common.search.aml.enabled": 'true' ,"ui.search.openInNewtab.recency": '4' ,'ui.okapi.enabled': 'false' ,'ui.okapi.basePath': '' ,'ui.okapi.pixelTest': 'false' ,'ui.okapi.projectSlug': 'ASC_Demo' ,'ui.okapi.goalName.AB': 'Pixel_test__AB' ,'ui.okapi.testSlug.AB': 'Pixel_test__AB' ,'ui.okapi.goalName.ABN': 'Pixel_test__ABN' ,'ui.okapi.testSlug.ABN': 'Pixel_test__ABN' ,'ui.okapi.goalName.AABB': 'Pixel_test__AABB' ,'ui.okapi.testSlug.AABB': 'Pixel_test__AABB' ,'ui.okapi.testSlug.token.AB': 'd1d40527edef5633ae488de472a66df7' ,'ui.okapi.testSlug.token.ABN': '582ce036108caa28a73e10465c224f4b' ,'ui.okapi.testSlug.token.AABB': '4240dfbad595e0a7a5fdcc10dfdd0c09' ,'ui.okapi.subNav.loginLinkTest': 'false' ,'ui.okapi.subNav.loginLinkTest.testSlug': 'Sub_nav_login_link_copy' ,'ui.okapi.subNav.loginLinkTest.token': '52e34d55a77241e3ea00edb4f70bb5ef' ,'ui.okapi.subNav.loginLinkTest.projectSlug': 'ASC' ,'ui.okapi.subNav.loginLinkUsersValidation': 'true' ,'ui.okapi.subNav.loginLinkUsersValidation.testSlug': 'Sub_nav_login_link_users_validation' ,'ui.okapi.subNav.loginLinkUsersValidation.projectSlug': 'ASC' ,'ui.okapi.subNav.loginLinkUsersValidation.token': '9e1ea05af0dbb083c95859234b7b2cf4' ,'ui.common.editor.url': 'www.apple.com,communities.apple.com,discussions.apple.com,discussionschinese.apple.com,discussionsjapan.apple.com,discussionskorea.apple.com,developer.apple.com,support.apple.com,beta.apple.com,checkcoverage.apple.com,getsupport.apple.com,locate.apple.com,selfsolve.apple.com,manuals.info.apple.com' ,'ui.common.editor.variableButton': 'disabled' ,'ui.common.visitor.maxActions': '100' ,'ui.common.visitor.vote.table.key': 'asc.visitor.ls.key.ratings' ,'ui.common.visitor.maxActions.key': 'asc.visitor.ls.key.maxActions' ,'ui.common.thread.voting.maxActions.key': 'asc.threads.ls.key.voting.maxActions' ,'ui.common.visitor.thread.count.key': 'asc.visitor.ls.key.thread.count' ,'ui.common.thread.actionsMax': '6' ,'ui.common.visitor.actionsMax': '6' ,'ui.common.visitor.call.fortytwo.nine.key': 'asc.visitor.ls.key.fortytwo.nine' ,'ui.common.visitor.call.fortytwo.nine.timeout': '5' ,'ui.common.visitor.fetchCall.key': 'asc.visitor.ls.key.fetch.call.ver' ,'ui.common.visitor.fetchCall.version': 'v1' ,'ui.common.editor.useLegacyTemplate': 'false' ,'ui.common.editor.smallViewportEnableTooltips': 'true' ,'ui.common.editor.codeBlockHelpMenuItemEnabled': 'false' ,'ui.common.editor.useAddLinkPopup': 'true' ,"ui.editAvatar.maxUploadFileSize": '2000000' ,'ui.common.editor.error.message.disappear.timer': '10000' ,'ui.post.title.maxlength': '250' }, '_i18n': { // Mobile search 'common.search.searching': 'Searching for similar questions and topics' ,'common.search.results.notFound': 'We did not find a similar question in the community' ,'common.search.results.submit': 'Ask the community' ,'common.search.a11y.tableTitle': '{0} for {1}' ,'common.search.results.titles.communities': 'Topics' ,'common.search.results.titles.discussions': 'Discussions' ,'common.search.results.viewAll': 'We found {0} similar questions' ,'common.search.result.view': 'We found 1 similar question' ,'common.search.results.by': 'By' ,'common.user.defaultNickname': 'Community User' // popup ,'common.popup.close': 'Close dialog' ,'common.user.a11y.closePopup': 'Close user profile' ,'common.user.a11y.avatar': 'User avatar' ,'common.user.a11y.userInfo': 'User profile information for user:' ,'common.user.a11y.level': 'User level:' ,'common.user.a11y.userLevel': 'User level:' ,'common.user.a11y.user': 'User' ,'common.user.a11y.awardAchieved': 'Award achieved' ,'common.user.a11y.awardNotAchieved': 'Award not achieved yet' ,'common.user.a11y.stepAchieved': 'Step completed' ,'common.user.a11y.stepNotAchieved': 'Step not completed yet' ,'common.user.a11y.expertiseLevel': 'Speciality level out of ten:' ,'mysubscriptions.a11y.subscribedList': 'List of subscribed {0}' ,'mysubscriptions.a11y.threadList': 'Threads List' ,'common.email': 'Email' ,'common.user.communityPlus.url': 'https://support.apple.com/community-plus' ,'common.user.communityPlus.description': 'Community+' ,'common.user.points.name': 'points' ,'common.user.expertise.name': 'Specialties' ,'common.user.expertise.viewAll': 'More specialties' ,'common.user.expertise.learnMore': 'Learn about specialties...' ,'common.user.awards.name': 'Awards' ,'common.user.settings.title': 'Personal Settings' ,'common.user.settings.manageSubscriptions': 'My Subscriptions' ,'common.user.settings.changePhoto': 'Change photo & avatar' ,'common.user.settings.editProfile': 'Edit profile & privacy' ,'common.user.settings.preferences': 'Preferences' ,'common.user.settings.logOut': 'Sign Out' ,'common.viewProfile': 'View Profile' ,'common.actions.follow': 'Follow' ,'common.actions.following': 'Following' ,'link.TSpecialities': '/learn' ,'link.TAwards': '/learn' ,'common.user.groups.users': 'Level' ,'common.user.groups.operations': 'Community Operations' ,'common.user.groups.specialists': 'Community Specialist' ,'common.user.groups.managers': 'Community Manager' ,'common.user.groups.hosts': 'Community Moderator' ,'common.user.groups.educationSpecialist': 'Apple Education Specialist' ,'common.user.groups.devOps': 'Community DevOps' ,"common.user.a11y.stepCompleted": 'step has been completed {0} out of {1} times' // Error ,'common.error.serviceDown': 'We encountered an error while loading this data. Please try again later.' ,'errorPage.type': '' ,'common.error.title': 'We’re sorry.' ,'common.error.pageAjaxFailed': 'An error occurred while loading this page. Please reload the page or try again later.' ,'common.error.componentAjaxFailed': 'An error occurred while loading this information. Please reload the page or try again later.' // Timestamps ,'common.timestamp.justNow': 'less than a minute ago' ,'common.timestamp.minuteAgo': '1 minute ago' ,'common.timestamp.minutesAgo': '{0} minutes ago' ,'common.timestamp.hourAgo': '1 hour ago' ,'common.timestamp.hoursAgo': '{0} hours ago' ,'common.timestamp.dayAgo': '1 day ago' ,'common.timestamp.daysAgo': '{0} days ago' ,'common.timestamp.weekAgo': '1 week ago' ,'common.timestamp.weeksAgo': '{0} weeks ago' ,'common.timestamp.monthAgo': '1 month ago' ,'common.timestamp.monthsAgo': '{0} months ago' ,'common.timestamp.yearAgo': '1 year ago' ,'common.timestamp.yearsAgo': '{0} years ago' // Aria live ,'common.a11y.pageLoading': 'Loading page content' ,'common.a11y.pageLoaded': 'Page content loaded' // Pagination ,'common.pagination.page': 'Page {0}' ,'common.pagination.pageOf': 'Page {0} of {1}' ,'common.pagination.pageOfMobile': 'Page {0}/{1}' ,'common.pagination.a11y.navAriaLabel': 'Pagination' ,'common.pagination.a11y.firstPage': 'First page' ,'common.pagination.a11y.previousPage': 'Previous page' ,'common.pagination.a11y.nextPage': 'Next page' ,'common.pagination.a11y.lastPage': 'Last page' ,'common.pagination.results': 'Results' ,'common.pagination.perPage': '{0} per page' ,'common.pagination.of': 'of' // Subcommunity ,'subCommunity.leaderBoard.community': '' ,'subCommunity.leaderBoard.subCommunity': '' // Filters layout ,"common.and": 'and' ,"common.listView.a11y.userTipsHeader": 'User Tips' ,"common.filters.contentType.discussions": 'Discussions' ,"common.filters.contentType.userTips": 'User Tips' ,"common.filters.a11y.filterAuthor": '{0} author choices available' ,"common.filters.a11y.noFilterAuthor": 'No users found' ,"common.nav.signIn": 'Sign in' ,"common.nav.signIn.corporate": 'Sign in corporate' // Post Creation ,"createPost.post.body.placeholder": 'Have a question or something to share? Start a conversation with the community.' ,"createPost.select.a11y": 'You’ve selected {0}' ,"createPost.notification.text": 'We saved the content from your last session.' ,"createPost.notification.link": 'Continue draft.' ,"createPost.question.notification.link": 'Continue draft.' // Thread page ,'thread.notification.link': 'Start this reply where you left off.' ,'thread.sorting.best': 'Rank' ,'thread.sorting.rank': 'Rank' ,'thread.sorting.oldest': 'Oldest' ,'thread.sorting.newest': 'Newest' ,'thread.sorting.upvotes': 'Upvotes' ,'thread.tooltip.noAuthorVoting.title': 'Hold on...' ,'thread.tooltip.noAuthorVoting.description': 'You cannot vote on your own content.' ,'thread.tooltip.votingLimitReached.title': 'You’ve reached your voting limit for now.' ,'thread.tooltip.votingLimitReached.description': 'You can vote again later.' ,'thread.tooltip.genericError.title': 'An error occurred…' ,'thread.tooltip.genericError.description': 'Please try again later.' ,'thread.tooltip.userSamePostVotingNotAllowed.title': 'Hold on...' ,'thread.tooltip.userSamePostVotingNotAllowed.description': 'You already voted on this.' ,'thread.tooltip.question.upvote': 'Upvote if this is a clear question' ,'thread.tooltip.question.downvote': 'Downvote if this question isn’t clear' ,'thread.tooltip.reply.upvote': 'Upvote if this is a helpful reply' ,'thread.tooltip.reply.downvote': 'Downvote if this reply isn’t helpful' // Profile page ,'profile.meta.bio.expand': 'read more' ,'profile.progressbar.level1to2': 'Next level perk: Report a post that’s off-topic, inappropriate, or offensive.' ,'profile.progressbar.level2to3': 'Next level perk: Upload a custom avatar.' ,'profile.progressbar.level3to4': 'Next level perks: Get exclusive news from Apple. Earn more features in your My Subscriptions view.' ,'profile.progressbar.level4to5': 'Next level perk: Write User Tips.' ,'profile.progressbar.level5to6': 'Next level perks: Access The Lounge, an exclusive area to connect with other high-level members. Attend community meet-ups.' }, i18n: function(key) { if (key === 'all') return this._i18n; else if (this._i18n[key]) return this._i18n[key]; return key; }, config: function(key) { if (key === 'all') return this._config; else if (this._config[key]) return this._config[key]; return key; } }; </script> <input id="http-request-id" type="text" style="display:none;" value="5234992390bc63b43b3746e74035fcd2"/> <script src="https://communities.apple.com/en20241008/public/scripts/dtml.js" type="text/javascript"></script> <script src="https://communities.apple.com/en20241008/public/compiled/decorator.js" type="text/javascript" defer></script> <script async type="text/javascript" async src="//www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script> </body> </html>