Vision Helpdesk Reviews: Pricing & Software Features 2024

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300px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">5/5 <a id="enable-user-review-tab" href="#user-review">(19 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div 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tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/vision-helpdesk/">VISION HELPDESK ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Vision Helpdesk?</a></li> <li><a href="#benefits">Vision Helpdesk benefits</a></li> <li><a href="#features">Overview of Vision Helpdesk features</a></li> <li><a href="#problems">What Problems Will Vision Helpdesk Solve?</a></li> <li><a href="#pricing">Vision Helpdesk pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#screenshots">Screenshots</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Vision Helpdesk" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2015/04/vision-300x155.png 300w, https://s.financesonline.com/uploads/2015/04/vision-232x120.png 232w, https://s.financesonline.com/uploads/2015/04/vision-93x48.png 93w, https://s.financesonline.com/uploads/2015/04/vision-280x145.png 280w, https://s.financesonline.com/uploads/2015/04/vision.png 500w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="13261"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Vision Helpdesk?</h3> </div> <p><span style="font-weight: 400;">Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. Founded by the JPK Software Solutions Pvt. Ltd. in 2007, this award-winning help desk software was built to boost customer support services using top-of-the-line functionalities. From more efficient and consistent customer assistance to progress monitoring and process improvement, this platform can provide you with all the tools you need. </span></p> <p><span style="font-weight: 400;">Vision Helpdesk offers an intuitive yet easy-to-navigate interface and comprehensive tools that cater to the needs of both small and large companies. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets. The customer support solution also provides a self-help community feature that allows you to set up forums and knowledge bases for your customers. </span></p> <p><span style="font-weight: 400;">A pioneer in satellite help desk software systems, this product is known for its multi-channel help features. Using this, it is easier and faster to manage various channels like calls, chat, email, web forms, Facebook, and Twitter without alternating between applications.</span></p> <p><span style="font-weight: 400;">Other notable features that this platform has to offer is its staff collaboration tool, help desk gamification options, and ITIL/ITSM modules. To top it all off, Vision Helpdesk can be deployed on-premise or as an SaaS, depending on the needs of your business. </span></p> <p><span style="font-weight: 400;">Vision Helpdesk currently offers three products:</span></p> <ol> <li style="font-weight: 400;"><b>Help Desk Software (Multi-Channel Help Desk)</b><span style="font-weight: 400;"> – This product is a robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.</span></li> <li style="font-weight: 400;"><b>Satellite Help Desk (Multi-Brand Help Desk)</b><span style="font-weight: 400;"> – This helps to manage IT service desk functionality or customer support for businesses having multiple companies, products, or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.</span></li> <li style="font-weight: 400;"><b>Service Desk (ITIL/ITSM Desk) </b><span style="font-weight: 400;">– This follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.</span></li> <li><strong>Live Chat</strong> – A multi-company messaging platform providing real-time communication and engagement for customers. It’s used for multiple companies, multiple brands and end user support. Some of its main features include Auto Assign Chat, Round Robin Rules, Client Notification, Chat Escalation, Forward Message Templates and Chat Rating.</li> </ol> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Vision Helpdesk Benefits</h3> </div> <p><span style="font-weight: 400;">Vision Helpdesk offers plenty of PINKVerify Certified ITSM features that can help you with your customer support efforts. Whether you want to make your assistance more accessible to clients, boost the performance of help desk agents, consolidate all of your customer service information, or simply improve the customer service you are providing, this platform has all the tools you need. To further understand the many uses of this system and what role it can play for your business, we have compiled some of the biggest benefits it has to offer:</span></p> <p><b>Streamlined Workflow</b></p> <p><span style="font-weight: 400;">Customer service professionals have multiple tasks to do on a daily basis. Because of this, it can be confusing for them to keep track of their responsibilities. In turn, this affects the overall performance of your operations. To help you streamline the workflow of your employees, Vision Helpdesk offers task management tools that can address delegation issues, balance workloads, perform ticket billing, carry out gamification solutions, and more. You may even set help desk automation settings to make your operations even more efficient. </span></p> <p><b>Simplified Multi-Channel Support </b></p> <p><span style="font-weight: 400;">Customers have different communication preferences, so you have to make sure that you are easily accessible to them by providing multi-channel support. With Vision Helpdesk, you can integrate your help desk with various social networking sites, live chat systems, emailing management software, as well as VoIP platforms. This way, you can manage different modes of communication without having to jump from software to software. </span></p> <p><b>Unified Customer Service Platform</b></p> <p><span style="font-weight: 400;">If you run multiple businesses, then Vision Helpdesk is going to be a boon for you. Other than being highly scalable, this software solution offers a multi-company help desk that lets you manage support operations for different companies, brands, or products from a single staff portal. Meaning, you won’t have to spend money on multiple Vision Helpdesk accounts to accommodate the needs of all your businesses. The platform even supports numerous customer portals so you can create separate help desk environments for each brand you own. </span></p> <p><b>Better Staff Collaboration</b></p> <p><span style="font-weight: 400;">Your customer support team represents your company, so they need to move as one entity. To ensure the consistency of your operations as well as to improve the quality of customer service, Vision Helpdesk has a staff collaboration tool called Blabby. This feature serves as a hub where your staff members can share knowledge-base articles and get comments and suggestions from colleagues while solving customer issues. </span></p> <p><b>Improving Operations Made Easy</b></p> <p><span style="font-weight: 400;">There will always be room for growth. Make sure you continually enhance and polish your customer support services using Vision Helpdesk’s data reporting and analytics feature. These will provide you with in-depth insights regarding your performance, so that you can pinpoint the best ways to improve on them in the future. </span></p> <p><strong>Live Chat Software</strong></p> <p>A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Vision Helpdesk Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>3rd party single login and integrations</li> <li>Automation, workflow, SLA, and escalations</li> <li>Blabby – private social hub for your staff members</li> <li>Calendar and task Management</li> <li>Client management</li> <li>E-Mail parsing</li> <li>Integration with several scripts</li> <li>Manage multiple companies support</li> <li>Multi-channel – Facebook, Twitter, phone, chat, tickets</li> <li>Multi-language</li> <li>Online issue tracking and ticket management</li> <li>Reports and analytics</li> <li>Solutions, forums, knowledge base, predefined replies, Q and A</li> <li>Ticket and client pinning</li> <li>Time tracking and ticket billing</li> <li>Ticket queues, department and status creations</li> <li>Ticket views</li> <li>Two-way email parsing</li> <li>Vision Helpdesk API</li> <li>Vision Helpdesk mobile apps</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will Vision Helpdesk Solve?</h3> </div> <p><b>Problem #1: Consolidating Customer Service Efforts is Difficult</b></p> <p><span style="font-weight: 400;">Do you own several restaurants, run multiple retail stores, or own numerous websites? If you do, then, you know how difficult it is to consolidate your customer service efforts. You probably have separate phone systems per business in order to accommodate all of your clients. To save you time and money, Vision Helpdesk’s Satellite Help Desk provides you with a unified system where you can manage all of your company’s customer support requirements in one place. On top of that, you can choose to maintain complete isolation between incidents and customers of each companies for CRM purposes. </span></p> <p><b>Problem #2: Outdated Communication System</b></p> <p><span style="font-weight: 400;">Emailing is a crucial communication tool between businesses and customers, but this isn’t the only one you should be using for your help desk system. Since your clients are spread across different channels such as phone, chat, and social media, your business should cover as many of these as possible. With Vision Helpdesk’s multi-channel support feature, you can be more proactive when your customers reach out to you, which improves your overall customer service.</span></p> <p><b>Problem #3: Compliance Regulations Change Too Fast</b></p> <p><span style="font-weight: 400;">Industry standards can be strict, and oftentimes, they are updated quickly. This is why it can be challenging to keep up with compliance changes while you manage your business. Luckily, Vision Helpdesk’s Service Desk is official certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider. This means their product is ITIL /ITSM Compliant with industry standards.</span></p> </div> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Vision Helpdesk Position In Our Categories</h3> </div> <p> Because companies have distinctive business-related needs, it is only rational that they avoid settling on a one-size-fits-all, ideal software product. Be that as it may, it is hard to pinpoint such a software system even among popular software systems. The better thing to do can be to make a list of the various essential factors which entail analysis such as key features, price terms, technical skill aptitude of the employees, business size, etc. After which, you must conduct the research fully. Read these Vision Helpdesk evaluations and check out the other solutions in your list more closely. Such all-encompassing research guarantee you drop ill-fitting applications and subscribe to the system that offers all the function your company requires. </p> <p><strong>Position of Vision Helpdesk in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Vision Helpdesk is one of the <strong>top 10</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Vision Helpdesk is one of the <strong>10</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>It's crucial to note that hardly any service in the Help Desk Software category will be an ideal solution that can match all the goals of various business types, sizes and industries. It may be a good idea to read a few Vision Helpdesk Help Desk Software reviews first as certain services might perform well exclusively in a really narrow set of applications or be created with a really specific industry in mind. Others can function with an idea of being simple and intuitive and as a result lack complicated features desired by more experienced users. You can also find software that focus on a broad group of users and give you a rich feature set, but this usually comes at a higher price of such a software. Ensure you're aware of your requirements so that you get a software that offers all the features you look for.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Vision Helpdesk Cost?</h3> </div> <p><strong>Vision Helpdesk Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Starter Help Desk</span> <p>$15/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Pro Help Desk</span> <p>$25/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Satellite Help Desk</span> <p>$30/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Pro Service Desk</span> <p>$40/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Ent Service Desk</span> <p>$60/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Live Chat</span> <p>$25/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Starter Help Desk</span> <p>$10/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Pro Help Desk</span> <p>$20/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Satellite Help Desk</span> <p>$25/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Pro Service Desk</span> <p>$30/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Ent Service Desk</span> <p>$40/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Live Chat</span> <p>$20/agent/month</p> </div> <div class="review-page__table__row"> <span>One-Time Starter Help Desk</span> <p>$200/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Pro Help Desk</span> <p>$400/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Satellite Help Desk</span> <p>$500/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Pro Service Desk</span> <p>$600/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Ent Service Desk</span> <p>$800/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Live Chat</span> <p>$400/agent</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Vision Helpdesk pricing details?</h3> </div> <p><strong>Vision Helpdesk Pricing Plans:</strong></p> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Starter Help Desk</span> <p>$15/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Pro Help Desk</span> <p>$25/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Satellite Help Desk</span> <p>$30/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Pro Service Desk</span> <p>$40/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Cloud Ent Service Desk</span> <p>$60/agent/month</p> </div> <div class="review-page__table__row"> <span>SaaS Live Chat</span> <p>$25/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Starter Help Desk</span> <p>$10/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Pro Help Desk</span> <p>$20/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Satellite Help Desk</span> <p>$25/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Pro Service Desk</span> <p>$30/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Ent Service Desk</span> <p>$40/agent/month</p> </div> <div class="review-page__table__row"> <span>Recurring Live Chat</span> <p>$20/agent/month</p> </div> <div class="review-page__table__row"> <span>One-Time Starter Help Desk</span> <p>$200/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Pro Help Desk</span> <p>$400/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Satellite Help Desk</span> <p>$500/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Pro Service Desk</span> <p>$600/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Ent Service Desk</span> <p>$800/agent</p> </div> <div class="review-page__table__row"> <span>One-Time Live Chat</span> <p>$400/agent</p> </div> </div> <p><span style="font-weight: 400;">Vision Helpdesk offers both SaaS and On-Premises licenses. Select the pricing options depending on the type of license you need. <span style="font-weight: 400;"><b> </b></span><b>SaaS Cloud License</b></span></p> <ul style="font-weight: 400;"> <li><b>Starter Help Desk – </b><span style="font-weight: 400;">$12/agent/month (billed annually), $15/agent/month (billed monthly)</span></li> <li><b>Pro Help Desk </b><span style="font-weight: 400;">– $20/agent/month (billed annually), $25/agent/month (billed monthly)</span></li> <li><b>Satellite Help Desk </b><span style="font-weight: 400;">– $24/agent/month (billed annually), $30/agent/month (billed monthly)</span></li> <li><b>Pro Service Desk</b><span style="font-weight: 400;"> – $32/agent/month (billed annually), $40/agent/month (billed monthly)</span></li> <li><b>Ent Service Desk </b><span style="font-weight: 400;">– $48/agent/month (billed annually), $60/agent/month (billed monthly)</span></li> </ul> <p><b>Download Recurring License</b></p> <ul> <li><b>Starter Help Desk </b><span style="font-weight: 400;">– $8/agent/month (billed annually), $10/agent/month (billed monthly)</span></li> <li style="font-weight: 400;"><b>Pro Help Desk</b><span style="font-weight: 400;"> – $16/agent/month (billed annually), $20/agent/month (billed monthly)</span></li> <li style="font-weight: 400;"><b>Satellite Help Desk </b><span style="font-weight: 400;">– $20/agent/month (billed annually), $25/agent/month (billed monthly)</span></li> <li style="font-weight: 400;"><b>Pro Service Desk</b><span style="font-weight: 400;"> – $24/agent/month (billed annually), $30/agent/month (billed monthly)</span></li> <li style="font-weight: 400;"><b>Ent Service Desk </b><span style="font-weight: 400;">– $32/agent/month (billed annually), $40/agent/month (billed monthly)</span></li> </ul> <p><b>One-Time Download License</b></p> <ul> <li><b>Starter Help Desk </b><span style="font-weight: 400;">– $200/agent</span></li> <li style="font-weight: 400;"><b>Pro Help Desk</b><span style="font-weight: 400;"> – $400/agent</span></li> <li style="font-weight: 400;"><b>Satellite Help Desk </b><span style="font-weight: 400;">– $500/agent</span></li> <li style="font-weight: 400;"><b>Pro Service Desk</b><span style="font-weight: 400;"> – $600/agent</span></li> <li style="font-weight: 400;"><b>Ent Service Desk </b><span style="font-weight: 400;">– $800/agent</span></li> </ul> <p><b>Live Chat Software Pricing</b></p> <ul> <li><b>SaaS Live Chat – </b>$20/agent/month (billed annually ) $25/agent/month (billed monthly)</li> <li><b>Download Recurring Live Chat – </b>$16/agent/month (billed annually ) $20/agent/month (billed monthly)</li> <li><b>Download One-Time Live Chat</b> – $400/agent</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 246 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 2 </span> </div> </div> <p> <p>We are aware that when you make a decision to buy a Help Desk Software it’s important not only to find out how professionals rank it in their reviews, but also to find out whether the real people and enterprises that bought this software are indeed happy with the service. Because of that need we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and Vision Helpdesk reviews across a wide array of social media sites. The data is then presented in an easy to understand format revealing how many clients had positive and negative experience with Vision Helpdesk. With that information at hand you should be ready to make an informed buying decision that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Vision Helpdesk: Help Desk Software, Satellite Help Desk, ITSM Service Desk, and Live Chat Software." width="640" height="360" data-src="https://www.youtube.com/embed/KcIbF8VrM-c?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> <div id="screenshots" class="review-page__header"> <span class="rev-icon rev-icon--screenshots"></span> <h3>Screenshots</h3> </div> <div class="review-page__carousel owl-carousel owl-theme"> <div class="item"> <a href="https://financesonline.com/uploads/2022/01/vp7d1bcf6ef5a8c94f440f8872b3fa2cc7.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2022/01/vp7d1bcf6ef5a8c94f440f8872b3fa2cc7-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/07/vp5efdc54eec7d72dad4a0fd5b1fc6abd2.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/07/vp5efdc54eec7d72dad4a0fd5b1fc6abd2-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/07/vp8f3c31588e3112cbcc6ed40cbbb01f78.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/07/vp8f3c31588e3112cbcc6ed40cbbb01f78-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/07/vp55b74008bfc4ec6d72a81c526d7aa8d1.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/07/vp55b74008bfc4ec6d72a81c526d7aa8d1-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/07/vpd9d09e539dec13472b462ebbc36290b2.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/07/vpd9d09e539dec13472b462ebbc36290b2-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/07/vp498b114f15aca50e2c082262d782df54.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/07/vp498b114f15aca50e2c082262d782df54-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/07/vp42ed1f169bc76277038717b255656947.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/07/vp42ed1f169bc76277038717b255656947-300x155.png" alt="Screenshot" class="lazyload"></a> </div> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li><li>On Premise</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li><li>Chinese</li><li>German</li><li>Hindi</li><li>Japanese</li><li>Spanish</li><li>French</li><li>Russian</li><li>Italian</li><li>Dutch</li><li>Portugese</li><li>Polish</li><li>Turkish</li><li>Swedish</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>One-time payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li><span></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Vision Helpdesk?</h3> </div> <p><span style="font-weight: 400;">Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as: </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Facebook</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Twitter</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Google Hosted Emails</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Office365 Hosted Emails</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">MS Exchange Emails</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Active Directory</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paypal</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2SMS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Clickatell</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drupal</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">WHMCS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Clientexec</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Live Chat Inc</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Live!Zilla</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">UserLike</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comm100</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">GoToMeeting</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">GoToAssist</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Twilio</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">LinkedIN</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">WordPress</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">SugarCRM</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">HostBill</span></li> </ul> <p></span></p> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Vision Helpdesk User Reviews</h3></div> <p class="mb-hide">Vision Helpdesk average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">5/5 <span id="ur-scroll">(18 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Katherine" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Katherine</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and guide you through each step. I want to continue with them and wish the team good luck. Vision Helpdesk is an awesome product! </p> <p><strong>CONS:</strong> We have never faced any issue as such, so we don't have anything to dislike</p> </div> <div class="review-meta"> <p>Reviewed 3 years ago</p> <a href="/p/vision-helpdesk/excellent-software-and-support-38641/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Pauline" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Pauline</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend on its overall look and feel. The product is fabulous however what truly sets apart Vision helpdesk is the support. When I am struck with an issue or have an inquiry I am given advice very fast. The Skype channel is especially helpful as it permits me to have a discussion directly in comparison to the email discussion. " </p> <p><strong>CONS:</strong> There are a couple of functionality issues that I needed to discover workarounds for giving the short improvement cycles I am sure that the solution will include later on. </p> </div> <div class="review-meta"> <p>Reviewed 4 years ago</p> <a href="/p/vision-helpdesk/awesome-software-with-extraordinary-service-38640/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 19 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="13261" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Effective customer service with good support.</p> <a href="/p/vision-helpdesk/effective-customer-service-with-good-support-341502/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ronal Marcus" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ronal Marcus</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Medical Practice</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The multi-channel supporting tool provides integration for different tools. The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization, and there is hardly any chance that a tool will be missing. Even if it does, their support service is always on alert for innovations. I can’t find enough words to praise the quality of our work ever since we integrated it and also it really helps with reporting part making work easy for staff.</p> <p><strong>CONS:</strong> Nothing much as of now everything is going good, just the thing is if the allow more easy and simple searching options rather than the available one.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="341502"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="341502"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Efficient and effective customer is support possible with Vision Helpdesk</p> <a href="/p/vision-helpdesk/efficient-and-effective-customer-is-support-possible-with-vision-helpdesk-341497/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Baba A" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Baba A</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Consumer Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> This software helps me provide efficient customer support over multiple channels by making as much contact as possible with the customers. Whether it's through email, phone calls, social media, and live chat. It also facilitates the use of automatic and personalized responses. Therefore instead of beating around the bush, the messages are usually more specific and to the point.</p> <p><strong>CONS:</strong> The reporting features could have some additional options to customize different reports.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="341497"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="341497"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (18)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy-to-use help desk software: provide faster response times and increase productivity.</p> <a href="/p/vision-helpdesk/easy-to-use-help-desk-software-provide-faster-response-times-and-increase-productivity-341461/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="George Stens " class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>George Stens </p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Industrial Automation</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> This tool was our company's first attempt at handling customer support for our third-party software applications. Prior to adopting this, since support was housed within, our IT staff had to oversee all support. Vision Helpdesk did a good job of reducing our frustration with the help content it provided. Our staff is now able to lessen employee annoyance when receiving assistance when they are in need.</p> <p><strong>CONS:</strong> Vision helpdesk is one of the good products that we have used for customer support, our suggestion will be they can just make more ease in the integration process of different applications. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="341461"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="341461"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Overall, we are very pleased with Vision Helpdesk as a ticketing solution it is simple to use.</p> <a href="/p/vision-helpdesk/overall-we-are-very-pleased-with-vision-helpdesk-as-a-ticketing-solution-it-is-simple-to-use-341454/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="David Jones" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>David Jones</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Currently, we're using the Vision Helpdesk application to aid our customers and foster deeper connections between our products and services. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Vision Helpdesk to make that specific app that can do a lot of automated functions.</p> <p><strong>CONS:</strong> As currently there is nothing much to say about problems in the product, but I would suggest them to get more apps in their integration list. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="341454"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="341454"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Simple yet very powerful helpdesk tool which helps to manage all the customers requests in one place</p> <a href="/p/vision-helpdesk/simple-yet-very-powerful-helpdesk-tool-which-helps-to-manage-all-the-customers-requests-in-one-place-338129/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="James Dsouza" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>James Dsouza</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.07.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The ideal way to equip your company is with Vision Help desk software, which will enable you to manage client conversations and streamline the workload of your support staff while resolving their difficulties.</p> <p><strong>CONS:</strong> Nothing serious as such.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="338129"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="338129"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent experience using Vision helpdesk software, very supportive and always ready to answer all</p> <a href="/p/vision-helpdesk/excellent-experience-using-vision-helpdesk-software-very-supportive-and-always-ready-to-answer-all-337620/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Rohan Deore" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Rohan Deore</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.07.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Architecture & Planning</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ITIL features are very user friendly we also have options like Problem, Change, Release, Asset management as well.</p> <p><strong>CONS:</strong> Nothing quite serious to worry about, I would recommend more enhancement for theme modification options for the portal</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="337620"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="337620"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Simple to use, Best to automate the work and save time, improves the simplicity in work.</p> <a href="/p/vision-helpdesk/simple-to-use-best-to-automate-the-work-and-save-time-improves-the-simplicity-in-work-337407/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Sanjay Vidhate" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Sanjay Vidhate</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 18.07.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Machinery</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Both, the product is also good and the service is also satisfying,</p> <p><strong>CONS:</strong> First, we thought that there are a number of features, but while using it we found out all are useful. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="337407"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="337407"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Best Help desk software with Live chat</p> <a href="/p/vision-helpdesk/best-help-desk-software-with-live-chat-335413/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Max Brown" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Max Brown</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 24.06.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 51-100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Education Management</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Vision helpdesk is User friendly, Feature rich with excellent support team. Live chat tool is also amazing. All features we required are covered in Vision helpdesk. </p> <p><strong>CONS:</strong> Some enhancements in report module will be good for us. Rest all features are perfect.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="335413"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="335413"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent software and support</p> <a href="/p/vision-helpdesk/excellent-software-and-support-38641/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Katherine" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Katherine</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technologies</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and guide you through each step. I want to continue with them and wish the team good luck. Vision Helpdesk is an awesome product! </p> <p><strong>CONS:</strong> We have never faced any issue as such, so we don't have anything to dislike</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38641"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38641"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Amongst the finest Help Desk Software for web hosting industry</p> <a href="/p/vision-helpdesk/amongst-the-finest-help-desk-software-for-web-hosting-industry-38637/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lloyd" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lloyd</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> "Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer knowledge base among colleagues. The most recent V4 adaptation has the marvelous outline with ITIL/ITSM Service work area/enterprise features at reasonable prices. " </p> <p><strong>CONS:</strong> The main thing missing for us is Live chat programming, however according to our dialogue with their support team, it appears they are dealing with it and ought to start their own chat software. We would love to have Live chat choice in vision helpdesk itself. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38637"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38637"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">I would strongly recommend this finest IT product one could ever find</p> <a href="/p/vision-helpdesk/i-would-strongly-recommend-this-finest-it-product-one-could-ever-find-38638/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Esther" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Esther</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job. </p> <p><strong>CONS:</strong> Felt documentation can be more organized. They have all the data, however, felt it can be sequenced and organized better. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38638"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38638"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">With its excellent assortment of useful features, this app is simple and effortless to use.</p> <a href="/p/vision-helpdesk/with-its-excellent-assortment-of-useful-features-this-app-is-simple-and-effortless-to-use-38639/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kim" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kim</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technologies</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I browsed through more than 10 diverse help-desk providers. I tried each of them that offered trials, and looked at each of their capabilities. Vision Help-Desk was amongst the two shortlisted by me. Then their better features, which included sending of fundamental receipts to clients, and their support office made their product the best choice for us. It has justified each penny spent on it, and will keep on offering us some assistance for supporting our clients and spare us cash. </p> <p><strong>CONS:</strong> A couple of unrefined features of billing department are being planned to be enhanced. I would not it is for the most part of the billing features that make me pick it over other help-work area software's. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38639"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38639"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Awesome software with extraordinary service</p> <a href="/p/vision-helpdesk/awesome-software-with-extraordinary-service-38640/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Pauline" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Pauline</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 11.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technologies</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend on its overall look and feel. The product is fabulous however what truly sets apart Vision helpdesk is the support. When I am struck with an issue or have an inquiry I am given advice very fast. The Skype channel is especially helpful as it permits me to have a discussion directly in comparison to the email discussion. " </p> <p><strong>CONS:</strong> There are a couple of functionality issues that I needed to discover workarounds for giving the short improvement cycles I am sure that the solution will include later on. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38640"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38640"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Most excellent and pocketfriendly online ticket system</p> <a href="/p/vision-helpdesk/most-excellent-and-pocketfriendly-online-ticket-system-38636/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Laverne" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Laverne</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 27.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> 2-10 employees</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change the colour of design in order to coordinate with company`s style. One more thing - it`s clock timer. It is essential for us since we are a service organization. Furthermore, yes, it is multilingual! </p> <p><strong>CONS:</strong> To be completely honest - I didn`t see any inconveniences for my requirements. Be that as it may, but it would be fascinating for me to see exchange from one page to make ticket page with GET(we have a few offers, and when to click on the link of param &offer=1 it autocompletes Type with this offer) </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38636"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38636"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Vision Helpdesk review</p> <a href="/p/vision-helpdesk/vision-helpdesk-review-38643/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lawrence" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lawrence</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer & Network Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Vision Helpdesk has been an incredible tool for us. I maintain a little IT Business and having a tool like this works extraordinarily. Their support group and sales team are awesome too. </p> <p><strong>CONS:</strong> Everything Vision Helpdesk does is awesome </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38643"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38643"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent</p> <a href="/p/vision-helpdesk/excellent-38642/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jeanne" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jeanne</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The level of support by the entire Vision team is something they can be pleased with. Nothing is by all accounts an excess of trouble for them, and they are willing to go to this extent, something that is often lost in this industry. </p> <p><strong>CONS:</strong> Would be good to see a less demanding approach to incorporate into WHMCS, however I know this is something they are taking a shot at, so really excited for this. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38642"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38642"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">You can get everything at one place with this excellent product</p> <a href="/p/vision-helpdesk/you-can-get-everything-at-one-place-with-this-excellent-product-38644/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Dewey" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Dewey</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technologies</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and work together with your Support Team from your smart phone wherever you are as long as you have web connection. This is truly incredible!! Unquestionably an easy decision!!! Both thumbs up!!! </p> <p><strong>CONS:</strong> overall, I do not hate anything, yet i've asked for some extra elements like 2 - element confirmation, for instance mix with CLEF, and whether the "index.php?" part could be erased from the URL for better SEO. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38644"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38644"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great Help Desk</p> <a href="/p/vision-helpdesk/great-help-desk-38645/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Candice" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Candice</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 06.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build nested support levels to make sure that we know how to meet our SLA's. Vision Helpdesk is the best item available on the helpdesk system. </p> <p><strong>CONS:</strong> CAPTCHA default does not change, no web visit useful ,include more reports for customer module. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="38645"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="38645"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> <div class="user-reviews__review"> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ashley Young" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ashley Young</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> </div> </div> <div class="clearfix"></div> </div> <div class="user-reviews__review-txt"> <p>After evaluating many helpdesk software providers we settled on Vision Helpdesk. This was for a number of reasons, firstly they provided an affordable self hosted one off license edition that was well without our budget. Many others out there wanted huge amounts of money for this type of edition. Secondly they provided a free trial so we could test. Upon installing we encountered an issue with our server not containing a piece of software that was require to run this helpdesk. We opened a ticket with Vision and within the hour they have logged into our server and resolved the issue for us, something they did not have to do. They are always friendly and willing to help.</p><p>So, if you are looking for an affordable, reliable helpdesk software that is full of features then Vision Helpdesk is the one you need to choose. Trust me...you'll never look back!</p><p>I give Vision Helpdesk 100 stars!!!</p> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=13261">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="13261"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--resources"></span> <h3>Useful Vision Helpdesk Resources</h3> </div> <ul class="ul-normal"> <li><a href="https://financesonline.com/vision-helpdesk-pros-cons-top-helpdesk-software/" title="Vision Helpdesk: Pros and Cons of the Top Helpdesk Software">Vision Helpdesk: Pros and Cons of the Top Helpdesk Software</a></li> <li><a href="https://financesonline.com/much-vision-helpdesk-cost-get-free-trial/" title="How Much Does Vision Helpdesk Cost? Get a Free Trial">How Much Does Vision Helpdesk Cost? Get a Free Trial</a></li> <li><a href="https://financesonline.com/review-of-vision-help-desk-pros-cons-and-pricing-of-award-winning-help-desk-software/" title="Review of Vision Helpdesk: Pros, Cons and Pricing of Award-winning Help Desk Software">Review of Vision Helpdesk: Pros, Cons and Pricing of Award-winning Help Desk Software</a></li> </ul> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Vision Helpdesk Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ppdGJpdC1oZWxwZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="JitBit HelpDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/JitBit-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/JitBit-logo2.png 186w" /></div> <a href="/p/jitbit-helpdesk/" title="JitBit HelpDesk" >JitBit HelpDesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">9.2</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JsYWNrYmVsdGhlbHAtYXJ0aWZpY2lhbC1pbnRlbGxpZ2VuY2Uv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BlackBeltHelp AI" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/BlackBeltHelp-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/BlackBeltHelp-logo2.png 186w" /></div> <a href="/p/blackbelthelp-artificial-intelligence/" title="BlackBeltHelp AI" >BlackBeltHelp AI Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2thcGRlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kapdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/10/kapl-93x48.jpg 93w, https://s.financesonline.com/uploads/2016/10/kapl.jpg 120w" /></div> <a href="/p/kapdesk/" title="Kapdesk" >Kapdesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2F6dXJlZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AzureDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2017/02/adl-93x48.png 93w, https://s.financesonline.com/uploads/2017/02/adl.png 120w" /></div> <a href="/p/azuredesk/" title="AzureDesk" >AzureDesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL29zdGlja2V0Lw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="osTicket" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/osticket-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/osticket-logo2.png 186w" /></div> <a href="/p/osticket/" title="osTicket" >osTicket Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.1</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Vision Helpdesk By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ppdGJpdC1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="JitBit HelpDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/JitBit-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/JitBit-logo2.png 186w" /></div> <a href="/p/jitbit-helpdesk/" title="JitBit HelpDesk" >How much does JitBit HelpDesk cost?</a> </div> <div class="products-table__right">$29/month</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NheXp1Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Cayzu" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/cayzu_logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/cayzu_logo2.png 186w" /></div> <a href="/p/cayzu/" title="Cayzu" >How much does Cayzu cost?</a> </div> <div class="products-table__right">$4</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RlYW13b3JrLWRlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Teamwork Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Teamwork-Desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Teamwork-Desk-logo2.png 186w" /></div> <a href="/p/teamwork-desk/" title="Teamwork Desk" >How much does Teamwork Desk cost?</a> </div> <div class="products-table__right">$7</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2theWFrby8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kayako" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2014/11/kayako-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2014/11/kayako-logo1.png 200w" /></div> <a href="/p/kayako/" title="Kayako" >How much does Kayako cost?</a> </div> <div class="products-table__right">$9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dpeC1hbnN3ZXJzLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wix Answers" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/07/wix-answers-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/07/wix-answers-logo-2.png 186w" /></div> <a href="/p/wix-answers/" title="Wix Answers" >How much does Wix Answers cost?</a> </div> <div class="products-table__right">$24</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Help Desk Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3p1cHBvcnRkZXNrLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ZupportDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/ZupportDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/ZupportDesk-logo2.png 186w" /></div> <a href="/p/zupportdesk/" title="ZupportDesk reviews" >Read the latest user reviews of ZupportDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hpdmVyLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Hiver" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/Hiver-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/Hiver-logo2.png 186w" /></div> <a href="/p/hiver/" title="Hiver reviews" >Read the latest user reviews of Hiver</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.8</div> <div class="col col--50">96%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Vhc3l2aXN0YS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="EasyVista" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/EasyVista-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/EasyVista-logo2.png 186w" /></div> <a href="/p/easyvista/" title="EasyVista reviews" >Read the latest user reviews of EasyVista</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.8</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Rvb25pbW8v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Toonimo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Toonimo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Toonimo-logo2.png 186w" /></div> <a href="/p/toonimo/" title="Toonimo reviews" >Read the latest user reviews of Toonimo</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">90%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvbGRkZXNrLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BoldDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/06/5f4f1589-9d00-4650-9354-712cfd261427-93x48.jpg 93w, https://s.financesonline.com/uploads/2023/06/5f4f1589-9d00-4650-9354-712cfd261427.jpg 186w" /></div> <a href="/p/bolddesk/" title="BoldDesk reviews" >Read the latest user reviews of BoldDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">96%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Vision Helpdesk Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLWhwLXNlcnZpY2UtbWFuYWdlcg==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HP Service Manager" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/02/hpl-93x48.png 93w, https://s.financesonline.com/uploads/2016/02/hpl.png 120w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-hp-service-manager" title="Comparison of Vision Helpdesk vs. HP Service Manager" class="set-width" >Read a detailed comparison of Vision Helpdesk and HP Service Manager</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLXJlbWVkeWZvcmNl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Remedyforce" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/02/bmcl-93x48.png 93w, https://s.financesonline.com/uploads/2016/02/bmcl.png 120w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-remedyforce" title="Comparison of Vision Helpdesk vs. Remedyforce" class="set-width" >Read a detailed comparison of Vision Helpdesk and Remedyforce</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLXdvbGtlbg==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wolken" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Wolken-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Wolken-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-wolken" title="Comparison of Vision Helpdesk vs. Wolken" class="set-width" >Read a detailed comparison of Vision Helpdesk and Wolken</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLWxhbmRlc2stc2VydmljZS1kZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LANDESK Service Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/02/landeskl-93x48.png 93w, https://s.financesonline.com/uploads/2016/02/landeskl.png 120w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-landesk-service-desk" title="Comparison of Vision Helpdesk vs. LANDESK Service Desk" class="set-width" >Read a detailed comparison of Vision Helpdesk and LANDESK Service Desk</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLWVzdHJlYW1kZXNrLWhlbHBkZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="eStreamDesk Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/eStreamDesk-logo12-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/eStreamDesk-logo12.png 186w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-estreamdesk-helpdesk" title="Comparison of Vision Helpdesk vs. eStreamDesk Helpdesk" class="set-width" >Read a detailed comparison of Vision Helpdesk and eStreamDesk Helpdesk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLXNlcnZpY2UtY3JlYXRpbw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Service Creatio" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/11/creatio-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/11/creatio-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-service-creatio" title="Comparison of Vision Helpdesk vs. Service Creatio" class="set-width" >Read a detailed comparison of Vision Helpdesk and Service Creatio</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLXN1cHBvcnRiZWU=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SupportBee" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/04/sbee1-93x48.png 93w, https://s.financesonline.com/uploads/2015/04/sbee1.png 200w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-supportbee" title="Comparison of Vision Helpdesk vs. SupportBee" class="set-width" >Read a detailed comparison of Vision Helpdesk and SupportBee</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLW94eWdlbi1oZWxwLWRlc2s=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Oxygen Help Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/07/oxygenl-93x48.png 93w, https://s.financesonline.com/uploads/2015/07/oxygenl.png 120w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-oxygen-help-desk" title="Comparison of Vision Helpdesk vs. Oxygen Help Desk" class="set-width" >Read a detailed comparison of Vision Helpdesk and Oxygen Help Desk</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLWJtYy1yZW1lZHktOQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BMC Remedy 9" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2018/06/BMC-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2018/06/BMC-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-bmc-remedy-9" title="Comparison of Vision Helpdesk vs. BMC Remedy 9" class="set-width" >Read a detailed comparison of Vision Helpdesk and BMC Remedy 9</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdmlzaW9uLWhlbHBkZXNrLXZzLWhlbHAtc2NvdXQ=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Help Scout" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Help-Scout-logo22-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Help-Scout-logo22.png 186w" /></div> <a href="https://comparisons.financesonline.com/vision-helpdesk-vs-help-scout" title="Comparison of Vision Helpdesk vs. Help Scout" class="set-width" >Read a detailed comparison of Vision Helpdesk and Help Scout</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Vision Helpdesk user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Effective customer service with good support.</p> <a href="/p/vision-helpdesk/effective-customer-service-with-good-support-341502/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ronal Marcus" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ronal Marcus</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Medical Practice</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Efficient and effective customer is support possible with Vision Helpdesk</p> <a href="/p/vision-helpdesk/efficient-and-effective-customer-is-support-possible-with-vision-helpdesk-341497/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Baba A" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Baba A</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Consumer Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy-to-use help desk software: provide faster response times and increase productivity.</p> <a href="/p/vision-helpdesk/easy-to-use-help-desk-software-provide-faster-response-times-and-increase-productivity-341461/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="George Stens " class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>George Stens </p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Industrial Automation</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Overall, we are very pleased with Vision Helpdesk as a ticketing solution it is simple to use.</p> <a href="/p/vision-helpdesk/overall-we-are-very-pleased-with-vision-helpdesk-as-a-ticketing-solution-it-is-simple-to-use-341454/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="David Jones" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>David Jones</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Simple yet very powerful helpdesk tool which helps to manage all the customers requests in one place</p> <a href="/p/vision-helpdesk/simple-yet-very-powerful-helpdesk-tool-which-helps-to-manage-all-the-customers-requests-in-one-place-338129/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="James Dsouza" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>James Dsouza</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.07.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2018/09/louie.jpg?width=100&token=cBF1qsThMBVm4GTC-uvIxg" alt="Louie Andre" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-10-03T04:39:38+00:00" title="2024-10-03 04:39:38">2024-10-03</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/vision-helpdesk/", "name": "Vision Helpdesk", "image": "https://financesonline.com/uploads/2015/04/visionthumb-220x90.png", "featureList": "3rd party single login and integrations,\nAutomation, workflow, SLA, and escalations,\nBlabby – private social hub for your staff members,\nCalendar and task Management,\nClient management,\nE-Mail parsing,\nIntegration with several scripts,\nManage multiple companies support,\nMulti-channel \u2013 Facebook, Twitter, phone, chat, tickets,\nMulti-language,\nOnline issue tracking and ticket management,\nReports and analytics,\nSolutions, forums, knowledge base, predefined replies, Q and A,\nTicket and client pinning,\nTime tracking and ticket billing,\nTicket queues, department and status creations,\nTicket views,\nTwo-way email parsing,\nVision Helpdesk API,\nVision Helpdesk mobile apps.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2015/04/vision-300x155.png", "offers": { "@type": "Offer", "price": "8", "priceCurrency": "USD" } }, "description": "Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. Founded by the JPK Software Solutions Pvt. Ltd. in 2007, this award-winning help desk software was built to boost customer support services using top-of-the-line functionalities. From more efficient and consistent customer assistance to progress monitoring and process improvement, this platform can provide you with all the tools you need. \nVision Helpdesk offers an intuitive yet easy-to-navigate interface and comprehensive tools that cater to the needs of both small and large companies. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets. The customer support solution also provides a self-help community feature that allows you to set up forums and knowledge bases for your customers. \nA pioneer in satellite help desk software systems, this product is known for its multi-channel help features. Using this, it is easier and faster to manage various channels like calls, chat, email, web forms, Facebook, and Twitter without alternating between applications.\nOther notable features that this platform has to offer is its staff collaboration tool, help desk gamification options, and ITIL/ITSM modules. To top it all off, Vision Helpdesk can be deployed on-premise or as an SaaS, depending on the needs of your business. \u00a0\nVision Helpdesk currently offers three products:\n\nHelp Desk Software (Multi-Channel Help Desk) \u2013 This product is a robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.\nSatellite Help Desk (Multi-Brand Help Desk) \u2013 This helps to manage IT service desk functionality or customer support for businesses having multiple companies, products, or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.\nService Desk (ITIL/ITSM Desk) – This follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.\nLive Chat – A multi-company messaging platform providing real-time communication and engagement for customers. It’s used for multiple companies, multiple brands and end user support. Some of its main features include Auto Assign Chat, Round Robin Rules, Client Notification, Chat Escalation, Forward Message Templates and Chat Rating.\n\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "9.2", "applicationCategory": "Help Desk Software" }, "headline": "Vision Helpdesk review", "awards": [], "dateModified": "2024-10-03T04:39:38+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Louie Andre", "url": "https://financesonline.com/author/louie/" } }</script>  <div id="fot-social" class="fot-social" data-id="13261" data-type="post" data-url="https://reviews.financesonline.com/p/vision-helpdesk/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network "> <span class="icon icon--network"></span> <span class="count">16<span class="shares"> shares</span></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/vision-helpdesk/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> <span class="count">16</span> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/vision-helpdesk/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/vision-helpdesk/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":13261,"main_term_slug":"help-desk-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Vision Helpdesk Reviews: Pricing & Software Features 2024 - Financesonline.com