MPC Help Center - Jira Service Management

<!DOCTYPE html> <html lang="en-US" class="cv-layout-responsive"> <head> <script nonce="MDljMzM5MzYtMTBmNS00OTk1LTg5OTktYzdhM2RjZmMyMDll"> window.performance && window.performance.mark && window.performance.mark("jsd.performance.profile.customer.portal.begin.head"); </script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=EDGE"><title>MPC Help Center - Jira Service Management</title><meta name="viewport" content="initial-scale=1"><meta name="ajs-context-path" content=""><meta name="ajs-sdPluginVersion" content="3.3.0-OD"><meta name="ajs-kb-article-viewed" content="false"><meta name="ajs-region" content="prod-eucentral"><meta name="ajs-is-synthetic" content="false"><meta name="ajs-fe-statsig-values" 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/* sc-component-id: sc-cpmLhU */ .jtzcsP{font-size:1.1428571428571428em;font-style:inherit;line-height:1.25;color:var(--ds-text,var(--ds-text,#172B4D));font-weight:var(--ds-font-weight-semibold,600);-webkit-letter-spacing:-0.006em;-moz-letter-spacing:-0.006em;-ms-letter-spacing:-0.006em;letter-spacing:-0.006em;margin-top:24px;-webkit-align-self:flex-start;-ms-flex-item-align:start;align-self:flex-start;box-sizing:border-box;margin:var(--ds-space-250,20px) auto var(--ds-space-200,16px) 0;margin-left:var(--ds-space-400,32px);padding-left:var(--ds-space-050,4px);} @media (min-width:37.5em){.jtzcsP{margin-left:0;}} /* sc-component-id: sc-dxZgTM */ .cVoaqM{background-color:var(--ds-surface,#FAFBFC);} .cVoaqM a:not(.cv-exclude-from-customisation),.cVoaqM a:hover:not(.cv-exclude-from-customisation){color:var(--ds-link,#0074e0);} 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information</div><div class="sc-bYSBpT fzGxHQ" id="announcement-message"><ul class="alternate" type="square"> <li>If you want to go back to the MPC website, please follow this link to the <a href="https://minorplanetcenter.net" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">MPC Home Page</a></li> <li>For instructions on how to use Jira and some useful tips, please check the <a href="https://minorplanetcenter.net/mpcops/contact/" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">MPC Contact Page</a></li> <li>Your ticket will only be seen by the MPC staff, but you can opt-in to view and share Jira tickets with other MPC Users. This <a href="https://docs.google.com/document/d/1aIC0ruXItYhdxfDNVzchb08IMghwAe_WNbhIpD1Mdk8/edit?usp=sharing" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">google doc</a> explains step-by-step how to do it.</li> <li>Before you open a Jira ticket, please check on our <a href="https://minorplanetcenter.net/mpcops/documentation/faqs/" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">Frequently Asked Questions</a> page if we have already answered to your question.</li> <li>For important communication from the MPC, please check our <a href="https://minorplanetcenter.net/iau/MPCStatus.html" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">Status Page</a>.</li> <li>The MPC is in the process of restructuring the web sites. Some pages are already deprecated or will be soon deprecated. For a complete list, please check our<br> <a href="https://minorplanetcenter.net/deprecated-pages.html" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">Deprecated Pages</a> page.</li> </ul></div></div></div></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/section/2ffaf527-c1b5-4846-916f-e45e08465389" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/subsection/6a3ef16e-b673-4a25-ad2d-6f26b04f709c" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-1vbfcpq" data-testid="element-root"><div class="sc-cHSUfg gZSfHt"></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/section/6bd5aae7-35ca-41db-b486-1240a05c9565" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/subsection/cc1ff2dc-a46c-4581-8654-f57ed86d9745" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-f7xrsg" data-testid="element-root"><div class="css-k5cxwk"><input type="hidden" data-lazy-begin="1ah4crw"/><div class="sc-gbOuXE gmKLCM"><input type="hidden" data-lazy-begin="1mxwegb"/><input type="hidden" data-lazy-end="1mxwegb"/><input type="hidden" data-lazy-begin="1mxwegb"/><input type="hidden" data-lazy-end="1mxwegb"/></div><input type="hidden" data-lazy-end="1ah4crw"/></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/section/0412df4a-b033-4e01-938a-1f78c257ee35" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/subsection/d7558d35-8271-4a54-9079-bf5b4ba67dad" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/section/e2d37a91-8276-4ef1-b0d2-8c9393fa3401" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/subsection/0d62a649-a046-44ab-8ad6-550ae119baec" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-p2hvtt" data-testid="element-root"><h2 class="sc-cpmLhU jtzcsP">Portals</h2><div class="css-1fkzgp9"><ol class=" css-1j1p9tr"><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="General Support" data-test-id="portal:General Support"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="General Support">General Support</div><div class="sc-hORach eULiCx" title="<p>Welcome! You can raise a MPC help General Support request from the options provided. This includes problems with MPC services and data, issues with submissions, and problems with discovery credit.</p>"><p>Welcome! You can raise a MPC help General Support request from the options provided. This includes problems with MPC services and data, issues with submissions, and problems with discovery credit.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="NEOCP HELP" data-test-id="portal:NEOCP HELP"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="NEOCP HELP">NEOCP HELP</div><div class="sc-hORach eULiCx" title="<p>Welcome! You can raise a NEOCP request from the options provided.</p>"><p>Welcome! You can raise a NEOCP request from the options provided.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Comets HELP" data-test-id="portal:Comets HELP"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="Comets HELP">Comets HELP</div><div class="sc-hORach eULiCx" title="<p>Welcome! You can raise a Comet request from the options provided.</p>"><p>Welcome! You can raise a Comet request from the options provided.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="TNOs and Natural Satellite HELP" data-test-id="portal:TNOs and Natural Satellite HELP"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="TNOs and Natural Satellite HELP">TNOs and Natural Satellite HELP</div><div class="sc-hORach eULiCx" title="<p>Welcome! You can raise a TNOs or Natural Satellite HELP request from the options provided.</p>"><p>Welcome! You can raise a TNOs or Natural Satellite HELP request from the options provided.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Database Replication" data-test-id="portal:Database Replication"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="Database Replication">Database Replication</div><div class="sc-hORach eULiCx" title="<p>Welcome! You can raise a request for Database Replication using the options provided.</p>"><p>Welcome! You can raise a request for Database Replication using the options provided.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Online Reporting Astrometric Observations" data-test-id="portal:Online Reporting Astrometric Observations"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="Online Reporting Astrometric Observations">Online Reporting Astrometric Observations</div><div class="sc-hORach eULiCx" title="<p>Welcome! </p> <p>For online submission of observations in ADES format, please use the <a href="https://minorplanetcenter.net/submit_xml" class="external-link" rel="nofollow noreferrer">submit_xml form </a> for submissions in XML format, or the <a href="https://minorplanetcenter.net/submit_psv" class="external-link" rel="nofollow noreferrer">submit_psv form</a> for submissions in PSV format. The pages also contain instructions on how you can submit observations via cURL. </p> <p>For online submission of observations in the MPC1992 (80-column) format, please use the <a href="https://minorplanetcenter.net/submit_obs" class="external-link" rel="nofollow noreferrer">cURL form</a> or send them via e-mail to obs@cfa.harvard.edu.</p> <p>See <a href="https://minorplanetcenter.net/iau/info/Astrometry.html" class="external-link" rel="nofollow noreferrer">Guide to Minor Body Astrometry</a> and <a href="https://minorplanetcenter.net/iau/info/TechInfo.html" class="external-link" rel="nofollow noreferrer">MPC Submission Information</a> for formatting instructions and submission information.</p>"><p>Welcome! </p> <p>For online submission of observations in ADES format, please use the <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/submit_xml" tabindex="-1">submit_xml form </a> for submissions in XML format, or the <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/submit_psv" tabindex="-1">submit_psv form</a> for submissions in PSV format. The pages also contain instructions on how you can submit observations via cURL. </p> <p>For online submission of observations in the MPC1992 (80-column) format, please use the <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/submit_obs" tabindex="-1">cURL form</a> or send them via e-mail to obs@cfa.harvard.edu.</p> <p>See <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/iau/info/Astrometry.html" tabindex="-1">Guide to Minor Body Astrometry</a> and <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/iau/info/TechInfo.html" tabindex="-1">MPC Submission Information</a> for formatting instructions and submission information.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Subscription to Minor Planet Center Notification Services" data-test-id="portal:Subscription to Minor Planet Center Notification Services"><div class="sc-cQFLBn dhVUta"><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI dNGgKl" title="Subscription to Minor Planet Center Notification Services">Subscription to Minor Planet Center Notification Services</div><div class="sc-hORach eULiCx" title="<p>Welcome! </p> <p><b>Subscription to Minor Planet Electronic Circulars (MPECs)</b></p> <p>If you want to SUBSCRIBE to receive email notifications when MPECs are issued please use this <a href="https://minorplanetcenter.net/mpcops/signup/mpecs/" class="external-link" rel="nofollow noreferrer">link</a>.</p> <p>If you want to UNSUBSCRIBE to receive email notifications when MPECs are issued please use this <a href="https://minorplanetcenter.net/mpcops/signup/mpecs/unsubscribe/" class="external-link" rel="nofollow noreferrer">link</a>.</p> <p><b>MPC Announcement Email List/Group</b></p> <p>The MPC has established a mailing list to facilitate communication of important announcements (e.g. scheduled outages, significant data releases, etc).</p> <p>If you would like to be added to the email list please email <a href="mailto:mrudenko@cfa.harvard.edu" class="external-link" rel="nofollow noreferrer">mrudenko@cfa.harvard.edu</a>.</p>"><p>Welcome! </p> <p><b>Subscription to Minor Planet Electronic Circulars (MPECs)</b></p> <p>If you want to SUBSCRIBE to receive email notifications when MPECs are issued please use this <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/mpcops/signup/mpecs/" tabindex="-1">link</a>.</p> <p>If you want to UNSUBSCRIBE to receive email notifications when MPECs are issued please use this <a rel="nofollow noreferrer" class="external-link" href="https://minorplanetcenter.net/mpcops/signup/mpecs/unsubscribe/" tabindex="-1">link</a>.</p> <p><b>MPC Announcement Email List/Group</b></p> <p>The MPC has established a mailing list to facilitate communication of important announcements (e.g. scheduled outages, significant data releases, etc).</p> <p>If you would like to be added to the email list please email <a rel="nofollow noreferrer" class="external-link" href="mailto:mrudenko@cfa.harvard.edu" tabindex="-1">mrudenko@cfa.harvard.edu</a>.</p></div></div></div></div></li></ol></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/section/32380464-e1d1-4c47-84e0-10b19e5107c8" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/052956da-67f8-45f4-a9b0-dee83bebfbf4/home-page-template:be1a8c72-241b-4389-9f3e-97ed50eecef8/subsection/f8e07d3b-17d2-4c21-9d62-0bf0bd080836" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-h6f76c" data-testid="element-root"><div class="css-rks9jp"><h2 class="sc-bfYoXt lplhcp">Suggested forms</h2><ul class=" css-52e8lz"><li class="css-1vzapdj"><div class="sc-hMqMXs krTnmg"><div class="sc-kEYyzF ewwDrn"><img class="sc-cMhqgX kzQZYf" src="https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549" alt=""/></div><div class="sc-kkGfuU iAKJgB"><div class="sc-eAKXzc cYLdCl"><a class="sc-cugefK jZWQHd" href="/servicedesk/customer/portal/13/create/144" target="_self">Other questions in General Support</a></div><div class="sc-iNhVCk htYfoj"><p>Don't see what you're looking for? Select this option and we'll help you out.</p></div></div></div></li><li class="css-1vzapdj"><div class="sc-hMqMXs krTnmg"><div class="sc-kEYyzF ewwDrn"><img class="sc-cMhqgX kzQZYf" src="https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550" alt=""/></div><div class="sc-kkGfuU iAKJgB"><div class="sc-eAKXzc cYLdCl"><a class="sc-cugefK jZWQHd" href="/servicedesk/customer/portal/13/create/240" target="_self">Issues with Publications (Monthly, DOU, etc.) in General Support</a></div></div></div></li><li class="css-1vzapdj"><div class="sc-hMqMXs krTnmg"><div class="sc-kEYyzF ewwDrn"><img class="sc-cMhqgX kzQZYf" src="https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545" alt=""/></div><div class="sc-kkGfuU iAKJgB"><div class="sc-eAKXzc cYLdCl"><a class="sc-cugefK jZWQHd" href="/servicedesk/customer/portal/13/create/146" target="_self">Reporting an Error in Submission in General Support</a></div><div class="sc-iNhVCk htYfoj"><p>Describe the problem you have identified.</p></div></div></div></li><li class="css-1vzapdj"><div class="sc-hMqMXs krTnmg"><div class="sc-kEYyzF ewwDrn"><img class="sc-cMhqgX kzQZYf" src="https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573" alt=""/></div><div class="sc-kkGfuU iAKJgB"><div class="sc-eAKXzc cYLdCl"><a class="sc-cugefK jZWQHd" href="/servicedesk/customer/portal/13/create/260" target="_self">Observatory Code Questions in General Support</a></div><div class="sc-iNhVCk htYfoj"><p>Questions related to observatory code requests or changes to observatory information.</p></div></div></div></li></ul></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" 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This [google doc|https://docs.google.com/document/d/1aIC0ruXItYhdxfDNVzchb08IMghwAe_WNbhIpD1Mdk8/edit?usp=sharing] explains step-by-step how to do it.\n- Before you open a Jira ticket, please check on our [Frequently Asked Questions|https://minorplanetcenter.net/mpcops/documentation/faqs/] page if we have already answered to your question.\n- For important communication from the MPC, please check our [Status Page|https://minorplanetcenter.net/iau/MPCStatus.html].\n- The MPC is in the process of restructuring the web sites. Some pages are already deprecated or will be soon deprecated. 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