Support | Health Information Technology

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data-drupal-selector="menu__link--has-children" data-drupal-link-system-path="node/5256"> <span class="menu__link-inner menu__link-inner--level-1">IT Connect</span> </a> </li> <li class="menu__item menu__item--link menu__item--level-1" data-drupal-selector=""> <a href="https://uclahsprod.service-now.com/it_portal?id=home" class="menu__link menu__link--link menu__link--level-1" data-drupal-selector="menu__link--has-children"> <span class="menu__link-inner menu__link-inner--level-1">IT Service Portal</span> </a> </li> <li class="menu__item menu__item--link menu__item--level-1" data-drupal-selector=""> <a href="https://uclahs.fyi/NewProjectRequest" target="_blank" class="menu__link menu__link--link menu__link--level-1" data-drupal-selector="menu__link--has-children"> <span class="menu__link-inner menu__link-inner--level-1">New project request</span> </a> </li> <li class="menu__item menu__item--link menu__item--level-1" data-drupal-selector=""> <a href="https://uclahs.fyi/OptimizationRequest" target="_blank" class="menu__link menu__link--link menu__link--level-1" data-drupal-selector="menu__link--has-children"> <span class="menu__link-inner menu__link-inner--level-1">Optimization request</span> </a> </li> </ul> </nav> </div> <div class="layout__region layout__region--second"> <div class="text prose container "> <h2>Support information for the entire organization</h2> <p>Need support for your desktop or another device? Looking for audiovisual consulting or software development assistance? We are here to help no matter what IT related issue you are looking to solve.</p> <p>We鈥檝e streamlined how you request support so we can provide the best service experience possible. </p> <h3>4 ways to get help quickly:</h3> </div> <div class="section paragraph paragraph--type--sf-section paragraph--view-mode--default"> <div class="layout layout--twocol container"> <div class="layout__region layout__region--first"> <div class="text prose container "> <h4><strong>1. Submit a ticket</strong></h4> <p>Submit a ticket to have the most visibility and attention on your issue. Your ticket will go to a triage team to ensure the right folks get back to you as quickly as possible. Track your ticket's progress or provide additional information by viewing <a href="https://uclahsprod.service-now.com/it_portal?id=myrequests">My Requests</a>.</p> <p><a class="button button--secondary" href="https://uclahsprod.service-now.com/it_portal?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_category=e15706fc0a0a0aa7007fc21e1ab70c2f">Submit a ticket</a><a class="button button--secondary" href="https://uclahsprod.service-now.com/it_portal?id=myrequests">View My Requests</a></p> <p> </p> </div> </div> <div class="layout__region layout__region--second"> <div class="video container "> <div data-drupal-selector="surface-media" class="media media__video-item media--type-sf-video-media-type media--view-mode-banner" class="media--type-sf-video-media-type media--view-mode-banner"> <iframe src="https://it.uclahealth.org/media/oembed?url=https%3A//vimeo.com/807742596/6c133e15ae&max_width=0&max_height=0&hash=6eP-D4wKdLz3nc-_-0_N2CCiCQMMEw_iqnY2_63eH1c" width="426" height="240" class="media-oembed-content" loading="eager" title="UCLA Health IT Service Portal: Submit a Ticket"></iframe> </div> </div> </div> </div> </div> <div class="text prose container "> <h4><strong>2. Email Customer Care</strong></h4> <p>Please send an email to <a href="mailto:customercare@mednet.ucla.edu?subject=IT%20Support%20Request%20-%20UCLA%20Health%20IT%20website&body=Hello%20Customer%20Care%2C%0A%0AI%20am%20having%20an%20issue%20and%20would%20like%20your%20help.%0A%0AThe%20best%20number%20to%20reach%20me%20to%20follow%20up%20by%20phone%20is%3A%0A%0AMy%20department%20is%3A%0A%0AMy%20issue%20is%3A%0A%0A">customercare@mednet.ucla.edu</a> and explain your issue in detail. Remember to include a current contact number in case we need clarification.</p> <p><a class="button button--secondary" href="mailto:customercare@mednet.ucla.edu">Email Customer Care</a></p> <p> </p> </div> <div class="text prose container "> <h4><strong>3. Call Customer Care</strong></h4> <p>Please contact Customer Care at <a href="tel:310-267-2273">310-26<strong>7-CARE</strong></a> (2273). Specialists are available 24/7 to provide support.</p> <p><a class="button button--secondary" href="tel:310-267-2273">Call Customer Care</a></p> <p> </p> </div> <figure class="image-embed extra-large-rectangular" > <div data-drupal-selector="surface-media" class="media media__video-item media--type-sf-image-media-type media--view-mode-xtra-large-rectangular-3-2-960x640" class="media--type-sf-image-media-type media--view-mode-xtra-large-rectangular-3-2-960x640"> <img loading="lazy" src="/sites/default/files/styles/3_2_960x640/public/media/images/Service_Now_Ticketing_Steps-03-01.jpg.webp?itok=Gi3lKl2F" width="960" height="640" alt="DGIT's support ticket workflow" typeof="foaf:Image" /> </div> </figure> <div class="text prose container "> <h4><strong>4. Visit walk-up support</strong></h4><p>IT Connect, located in the <a href="https://www.google.com/maps/dir//34.0661475,-118.4438344/@34.0665669,-118.4445734,17.44z/data=!4m2!4m1!3e0">Center for Health Sciences building</a> (CHS) in the area west of Caf茅 Med, is committed to providing the best in-person personal computing services to the UCLA Health Sciences community. </p><p><a class="button button--secondary" href="/node/246" data-entity-type="node" data-entity-uuid="72f4ed42-bd3c-40ad-80e2-9397ec566410" data-entity-substitution="canonical">Visit IT Connect</a></p> </div> <div class="text prose container "> <p><em>*Please be aware, shipping of equipment <strong>is not </strong>the responsibility of UCLA Health Information Technology. </em></p> </div> </div> </div> </div> </div> </article> </div> </div> </section> </main> <footer class="site-footer"> <div class="container"> <div class="site-footer__content grid"> <div class="site-footer__branding"> <a href="/" rel="home" 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