CINXE.COM

<!DOCTYPE html>    <html lang="en-US" class="no-js no-svg">  <head> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-MRWPVPZ');</script> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Tucows Domains - FAQ</title> <link rel="profile" href="http://gmpg.org/xfn/11" /> <link rel="manifest" href="https://tucowsdomains.com/wp-content/themes/tucowsdomains-2021/assets/images/site.webmanifest"> <link rel="mask-icon" href="https://tucowsdomains.com/wp-content/themes/tucowsdomains-2021/assets/images/safari-pinned-tab.svg" color="#5bbad5"> <link rel="canonical" href="https://tucowsdomains.com/help/top-questions/" /> <meta name="msapplication-TileColor" content="#da532c"> <meta name="msapplication-config" content="https://tucowsdomains.com/wp-content/themes/tucowsdomains-2021/assets/images/browserconfig.xml">  <meta name="description" content="Information about Tucows Domain Names" />  <meta property="og:type" content="article" /> <meta property="og:image" content="https://149402028.v2.pressablecdn.com/wp-content/themes/tucowsdomains-2021/assets/images/Tucows.png" /> <meta name="twitter:card" content="summary_large_image" /> <meta property="og:site_name" content="Tucows Inc." /> <meta property="og:locale" content="en_US" /> <meta property="og:title" content="Tucows Domains - FAQ." /><meta property="og:description" content="" /><meta property="og:url" content="https://tucowsdomains.com/help/top-questions/" /> <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' /> <style>img:is([sizes="auto" i], [sizes^="auto," i]) { contain-intrinsic-size: 3000px 1500px }</style>  <link rel="canonical" href="https://tucowsdomains.com/help/top-questions/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Top questions Archives - Tucows Domains" /> <meta property="og:description" content="1" /> <meta property="og:url" content="https://tucowsdomains.com/help/top-questions/" /> <meta property="og:site_name" content="Tucows Domains" /> <meta name="twitter:card" content="summary_large_image" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"CollectionPage","@id":"https://tucowsdomains.com/help/top-questions/","url":"https://tucowsdomains.com/help/top-questions/","name":"Top questions Archives - Tucows Domains","isPartOf":{"@id":"https://tucowsdomains.com/#website"},"breadcrumb":{"@id":"https://tucowsdomains.com/help/top-questions/#breadcrumb"},"inLanguage":"en-US"},{"@type":"BreadcrumbList","@id":"https://tucowsdomains.com/help/top-questions/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://tucowsdomains.com/"},{"@type":"ListItem","position":2,"name":"Help","item":"https://tucowsdomains.com/help/"},{"@type":"ListItem","position":3,"name":"Top questions"}]},{"@type":"WebSite","@id":"https://tucowsdomains.com/#website","url":"https://tucowsdomains.com/","name":"Tucows Domains","description":"Information about Tucows Domain Names","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://tucowsdomains.com/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}</script>  <link rel='dns-prefetch' href='//www.google.com' /> <link rel='dns-prefetch' href='//stats.wp.com' /> <link rel="alternate" type="application/rss+xml" title="Tucows Domains » Top questions Category Feed" href="https://tucowsdomains.com/help/top-questions/feed/" /> <link rel='stylesheet' id='wp-block-library-css' href='https://149402028.v2.pressablecdn.com/wp-includes/css/dist/block-library/style.min.css?ver=6.7.2' type='text/css' media='all' /> <link rel='stylesheet' id='mediaelement-css' href='https://149402028.v2.pressablecdn.com/wp-includes/js/mediaelement/mediaelementplayer-legacy.min.css?ver=4.2.17' type='text/css' media='all' /> <link rel='stylesheet' id='wp-mediaelement-css' href='https://149402028.v2.pressablecdn.com/wp-includes/js/mediaelement/wp-mediaelement.min.css?ver=6.7.2' type='text/css' media='all' /> <style id='jetpack-sharing-buttons-style-inline-css' type='text/css'> .jetpack-sharing-buttons__services-list{display:flex;flex-direction:row;flex-wrap:wrap;gap:0;list-style-type:none;margin:5px;padding:0}.jetpack-sharing-buttons__services-list.has-small-icon-size{font-size:12px}.jetpack-sharing-buttons__services-list.has-normal-icon-size{font-size:16px}.jetpack-sharing-buttons__services-list.has-large-icon-size{font-size:24px}.jetpack-sharing-buttons__services-list.has-huge-icon-size{font-size:36px}@media print{.jetpack-sharing-buttons__services-list{display:none!important}}.editor-styles-wrapper .wp-block-jetpack-sharing-buttons{gap:0;padding-inline-start:0}ul.jetpack-sharing-buttons__services-list.has-background{padding:1.25em 2.375em} </style> <style id='classic-theme-styles-inline-css' type='text/css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='contact-form-7-css' href='https://149402028.v2.pressablecdn.com/wp-content/plugins/contact-form-7/includes/css/styles.css?ver=6.0.2' type='text/css' media='all' /> <link rel='stylesheet' id='wpda_wpdp_public-css' href='https://149402028.v2.pressablecdn.com/wp-content/plugins/wp-data-access/public/../assets/css/wpda_public.css?ver=5.5.29' type='text/css' media='all' /> <link rel='stylesheet' id='styles-css' href='https://149402028.v2.pressablecdn.com/wp-content/themes/tucowsdomains-2021/assets/styles/styles.min.css?v=1725632314&ver=6.7.2' type='text/css' media='all' /> <style id='akismet-widget-style-inline-css' type='text/css'> .a-stats { --akismet-color-mid-green: #357b49; --akismet-color-white: #fff; --akismet-color-light-grey: #f6f7f7; max-width: 350px; width: auto; } .a-stats * { all: unset; box-sizing: border-box; } .a-stats strong { font-weight: 600; } .a-stats a.a-stats__link, .a-stats a.a-stats__link:visited, .a-stats a.a-stats__link:active { background: var(--akismet-color-mid-green); border: none; box-shadow: none; border-radius: 8px; color: var(--akismet-color-white); cursor: pointer; display: block; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', 'Oxygen-Sans', 'Ubuntu', 'Cantarell', 'Helvetica Neue', sans-serif; font-weight: 500; padding: 12px; text-align: center; text-decoration: none; transition: all 0.2s ease; } /* Extra specificity to deal with TwentyTwentyOne focus style */ .widget .a-stats a.a-stats__link:focus { background: var(--akismet-color-mid-green); color: var(--akismet-color-white); text-decoration: none; } .a-stats a.a-stats__link:hover { filter: brightness(110%); box-shadow: 0 4px 12px rgba(0, 0, 0, 0.06), 0 0 2px rgba(0, 0, 0, 0.16); } .a-stats .count { color: var(--akismet-color-white); display: block; font-size: 1.5em; line-height: 1.4; padding: 0 13px; white-space: nowrap; } </style> <link rel='stylesheet' id='tt-style-css' href='https://149402028.v2.pressablecdn.com/wp-content/plugins/tucows-wp-tools/inc/../dist/css/front.css?ver=1719420924' type='text/css' media='all' /> <link rel='stylesheet' id='khfp-style-css' href='https://149402028.v2.pressablecdn.com/wp-content/plugins/wp-freshdesk-form/inc/../dist/css/front_css.css?ver=1731948451' type='text/css' media='all' /> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/jquery/jquery.js" id="jquery-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/underscore.min.js?ver=1.13.7" id="underscore-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/backbone.min.js?ver=1.6.0" id="backbone-js"></script> <script type="text/javascript" id="wp-api-request-js-extra"> /* <![CDATA[ */ var wpApiSettings = {"root":"https:\/\/tucowsdomains.com\/wp-json\/","nonce":"2655120e2a","versionString":"wp\/v2\/"}; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/api-request.min.js?ver=6.7.2" id="wp-api-request-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/wp-api.min.js?ver=6.7.2" id="wp-api-js"></script> <script type="text/javascript" id="wpda_rest_api-js-extra"> /* <![CDATA[ */ var wpdaApiSettings = {"path":"wpda"}; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/plugins/wp-data-access/public/../assets/js/wpda_rest_api.js?ver=5.5.29" id="wpda_rest_api-js"></script> <style>img#wpstats{display:none}</style> <link rel="icon" href="https://149402028.v2.pressablecdn.com/wp-content/uploads/2022/12/cropped-tucows-domains-favicon-cropped-32x32.png" sizes="32x32" /> <link rel="icon" href="https://149402028.v2.pressablecdn.com/wp-content/uploads/2022/12/cropped-tucows-domains-favicon-cropped-192x192.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://149402028.v2.pressablecdn.com/wp-content/uploads/2022/12/cropped-tucows-domains-favicon-cropped-180x180.png" /> <meta name="msapplication-TileImage" content="https://149402028.v2.pressablecdn.com/wp-content/uploads/2022/12/cropped-tucows-domains-favicon-cropped-270x270.png" /> <style type="text/css" id="wp-custom-css"> em { font-style: italic; } </style> </head> <body class="archive category category-top-questions category-269 desktop gecko">  <header id="header" class="header white" role="banner"> <div class="eyebrow_menu"> <div class="container"> <p>Tucows is the parent company of:</p> <nav class="brandNav" id="brandNav"> <ul> <li id="menu-item-2985" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2985"><a href="http://opensrs.com" tabindex="0">OpenSRS</a></li> <li id="menu-item-2986" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2986"><a href="http://www.enom.com" tabindex="0">Enom</a></li> <li id="menu-item-2987" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2987"><a href="http://www.ascio.com" tabindex="0">Ascio</a></li> <li id="menu-item-2988" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2988"><a href="http://www.hover.com" tabindex="0">Hover</a></li> </ul> </nav> </div> </div> <div class="container"> <div class="headerMain"> <div class="logoContainer"> <a href="/"> <img src="/wp-content/themes/tucowsdomains-2021/assets/images/LogoNew.svg" class="logo" title="Tucows Logo" alt="Tucows logo" /></a> </div> <div id="menuContainer" class="menuContainer"> <div class="mobileNavHeader">  <button id="closeNav" class="closeNav"> Close <svg role='img' title='Close'> <use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/wp-content/themes/tucowsdomains-2021/assets/images/icons.svg#x'></use> </svg> </button> </div>  <nav class="topNav" id="topNav"> <ul> <li id="menu-item-2408" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2408"><a href="/provider-search/" tabindex="0">Provider Search</a></li> <li id="menu-item-2409" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2409"><a href="/whois-search/" tabindex="0">Whois Search</a></li> <li id="menu-item-2410" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2410"><a href="/report-abuse/" tabindex="0">Report Abuse</a></li> <li id="menu-item-3057" class="right-align-submenu menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3057"><a tabindex="-1">Policies</a> <ul class="sub-menu"> <li id="menu-item-3059" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3059"><a href="https://tucowsdomains.com/making-the-internet-better/" tabindex="0">Making the Internet Better</a></li> <li id="menu-item-2411" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2411"><a href="/tucows-domain-promise/" tabindex="0">Our Promise</a></li> <li id="menu-item-3080" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3080"><a href="https://tucowsdomains.com/policy-and-advocacy/" tabindex="0">Policy & Advocacy</a></li> </ul> </li> <li id="menu-item-2412" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-2412"><a href="/help/top-questions/" aria-current="page" tabindex="0">FAQ</a></li> </ul> <div class="eyebrow_menu"> <div class="container"> <p>Tucows is the parent company of:</p> <nav class="brandNav" id="brandNav"> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2985"><a href="http://opensrs.com" tabindex="0">OpenSRS</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2986"><a href="http://www.enom.com" tabindex="0">Enom</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2987"><a href="http://www.ascio.com" tabindex="0">Ascio</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2988"><a href="http://www.hover.com" tabindex="0">Hover</a></li> </ul> </nav> </div> </div> </nav>  </div> <div class="overlay" id="burgerOverlay"></div>  <div class="hamburgerContainer"> <button id="responsiveToggle" class="iconBtn" label="toggle mobile navigation"> <img src="/wp-content/themes/tucowsdomains-2021/assets/images/mobile_nav_icon.svg" alt="Navigation Icon"> </button> </div> </div> </div> </header> <main id="primary" class="site-content"> <div class="heroBanner"> <section> <div class="container"> <div class="content"> <div class="descriptionContainer"> <h1 class="page-title"> FAQ </h1> </div> </div> </div> </section> </div> <div class="postArchiveSection stockFAQSection"> <div class="innerNavBar"> <div class="container">  <button class="toggleInnerNav" type="button"> Top questions </button> </div> </div> <section class="naved"> <div class="container"> <div class="content">  <aside class="sidebar innerNav">   <button class="closeInnerNav" type="button"></button>  <div class="innerNavContainer"> <span>Help Categories</span>  <ul class="innerNavList"> <li class="cat-item cat-item-270"><a href="https://tucowsdomains.com/help/data-use-information/">Data use information</a> </li> <li class="cat-item cat-item-280"><a href="https://tucowsdomains.com/help/legal-submissions/">Legal submissions</a> </li> <li class="cat-item cat-item-269 current-cat"><a aria-current="page" href="https://tucowsdomains.com/help/top-questions/">Top questions</a> </li> <li class="cat-item cat-item-255"><a href="https://tucowsdomains.com/help/domain-management/">Domain management</a> </li> <li class="cat-item cat-item-258"><a href="https://tucowsdomains.com/help/buy-a-domain/">Buy a domain</a> </li> <li class="cat-item cat-item-250"><a href="https://tucowsdomains.com/help/domain-transfers/">Transfers</a> </li> <li class="cat-item cat-item-254"><a href="https://tucowsdomains.com/help/renewals-and-redemptions/">Renewals & redemptions</a> </li> <li class="cat-item cat-item-228"><a href="https://tucowsdomains.com/help/whois-use-and-information/">Whois use and information</a> </li> <li class="cat-item cat-item-261"><a href="https://tucowsdomains.com/help/about-tucows/">About Tucows</a> </li> <li class="cat-item cat-item-257"><a href="https://tucowsdomains.com/help/file-a-complaint/">File a complaint</a> </li> <li class="cat-item cat-item-251"><a href="https://tucowsdomains.com/help/legal-policies/">Legal policies</a> </li> </ul> </div> </aside> <article class="entry">  <div class="sectionHeader"> <h2 class="pagetitle">Top questions</h2> </div> <article class="faqContainer odd"> <div class="question"> <button> Is it possible to opt-in to the display of real data in the public Whois? </button> <div class="answer"> <p>Yes. If you own a domain registered through Tucows and would like to have your contact information displayed in the public Whois, please contact your <a href="https://tucowsdomains.com/provider-search/" target="_blank" rel="noopener noreferrer">Domain Provider</a>. They can enable this option for you.</p> </div> </div> </article> <article class="faqContainer "> <div class="question"> <button> My domain or website is not working </button> <div class="answer"> <p>There are a number of possible reasons for this. The fastest way to determine and resolve the issue is to <a href="/provider-search">contact your Domain Provider.</a></p> <p>If you use a separate provider to host your website, it may be an issue on their end.</p> <p>If the issue is ongoing, and you are unhappy with your service, you might consider <a href="/help/domain-transfers/transfer-my-domain/">transferring your domain</a>. We recommend <a href="https://hover.com" target="_blank">Hover</a>.</p> </div> </div> </article> <article class="faqContainer odd"> <div class="question"> <button> I am being directed to a “Manage your Domain” page </button> <div class="answer"> <p>This management tool is offered by your Domain Provider. To access it, you will need to <a href="/provider-search">contact them</a>. Tucows does not have your account info, nor any means of verifying your identity to grant you access to your account.</p> <p>To reset your password, <a href="/provider-search">contact your Domain Provider</a>. The fastest way to regain access to your account is to speak with them directly.</p> <p>If your Domain Provider is unreachable, please <a href="/help/domain-management/my-domain-provider-is-unreachable/">click here for additional information</a>.</p> </div> </div> </article> <article class="faqContainer "> <div class="question"> <button> The password to manage my domain is not working </button> <div class="answer"> <p>To reset your password, contact your <a href="/provider-search">Domain Provider</a>. The fastest way to regain access to your account is to speak with them directly.</p> <p>If your Domain Provider is unreachable, please <a href="/help/domain-management/my-domain-provider-is-unreachable/">click here for additional information</a>.</p> </div> </div> </article> <article class="faqContainer odd"> <div class="question"> <button> Update the Whois contact information associated with my domain </button> <div class="answer"> <p>To update any Whois contact information, including email addresses, contact your <a href="/provider-search">Domain Provider</a>. They’ll be able to best help you.</p> <p>If your Domain Provider is unreachable, please <a href="/help/domain-management/my-domain-provider-is-unreachable/">click here for additional information</a>.</p> </div> </div> </article> <article class="faqContainer "> <div class="question"> <button> Change my DNS nameservers </button> <div class="answer"> <p>To update your DNS servers, <a href="/provider-search">contact your Domain Provider</a>. They’ll be able to best help you.</p> <p>If your Domain Provider is unreachable, please <a href="/help/domain-management/my-domain-provider-is-unreachable/">click here for additional information</a>.</p> </div> </div> </article> <article class="faqContainer odd"> <div class="question"> <button> My domain status is “Redemption Period” or “Pending Delete Restorable” </button> <div class="answer"> <p>This means the domain has expired and has now entered a redemption period. If you want to redeem the domain, you should <a href="/provider-search">contact your Domain Provider</a> as soon as possible.</p> <p>In most cases, the domain is held in this state for approximately 30 days, though the length of this redemption period varies among registries.</p> <p><strong>Please note: </strong>The domain can only be redeemed by the current owner.</p> <p>If you are looking to buy a domain that is currently being held in this state, your Domain Provider can tell you when the domain will become available for purchase.</p> <p>If your Domain Provider is unreachable, please <a href="/help/domain-management/my-domain-provider-is-unreachable/">click here for additional information</a>.</p> </div> </div> </article> <article class="faqContainer "> <div class="question"> <button> My Domain Provider referred me to you </button> <div class="answer"> <p>We’re happy to help. If your <a href="/provider-search/">Domain Provider</a> is unable to resolve your issue, please <a href="/compliance-form/?">submit a request to our Compliance team</a>.</p> <p>In cases where the Domain Provider failed to offer support for a technical issue, you may want to <a href="/help/domain-transfers/transfer-my-domain/">transfer your domain</a> to another Domain Provider. We recommend <a href="https://www.hover.com/" target="_blank">Hover.</a></p> </div> </div> </article> <article class="faqContainer odd"> <div class="question"> <button> I received an email from OpenSRS regarding my domain name </button> <div class="answer"> <p>If you received an email from OpenSRS, it means that your Domain Provider uses our platform or messaging service. We don’t have access to the content of these messages and can’t provide support for the domain. </p> <p>You should contact your <a href="/provider-search">Domain Provider</a> for more information on what to do next.</p> </div> </div> </article> <article class="faqContainer "> <div class="question"> <button> My Domain Provider is unreachable </button> <div class="answer"> <p>If you can no longer contact your Domain Provider, or they are not providing the support you need, we’re here to help.</p> <p>Tucows can only intervene when a Domain Provider violates <a href="help/legal-policies/icann-policies/">ICANN policies</a>. This includes situations where a Domain Provider goes out of business, is continually unresponsive, or fails to provide you with access to your account for domain management.</p> <p>Please note, if you haven’t already done so, it’s in your best interest to reach out to your <a href="/provider-search/">Domain Provider</a> before you contact us regarding any issue. Because they maintain your account, they can often provide the fastest solution.</p> <p>If your domain provider falls into one the cases above and is permanently unreachable, please <a href="/compliance-form/">contact our Compliance team</a> so we can follow up.</p> </div> </div> </article> </article> </div> </div> </section> </div> </main> </div> <footer class="page-footer"> <section> <div class="container"> <div class="content footerMain"> <div class="footerLogo"> <div class="logo"> <img src="/wp-content/themes/tucowsdomains-2021/assets/images/LogoWhite.svg" class="logo" title="Tucows Logo" alt="Tucows logo" /> </div> </div> </div> <nav class="footerNav"> <ul class="subMenu"> <li id="menu-item-2981" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2981"><a href="/help/legal-policies/" tabindex="0">Legal Policies</a></li> <li id="menu-item-2982" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2982"><a href="https://approve.domainadmin.com/tld-info/007b48cabc6113d5867b40f10839fcfe9861c8587f4fab55ffee7606a8e2cc052f7f6d22cadfa4d9dfd5a972e9e087a919ce29e209cad7ad3d65611918a4feb8b82305a63af198d9d38edf7cdd62ea" tabindex="0">Data Use Information Page</a></li> <li id="menu-item-2983" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2983"><a href="/officer-and-company-information" tabindex="0">Officer and Company Information</a></li> <li id="menu-item-2984" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2984"><a href="/glossary-of-key-terms" tabindex="0">Glossary of Key Terms</a></li> </ul> </nav> <div class="footerFoot"> <div class="icann_logo"> <img src="/wp-content/themes/tucowsdomains-2021/assets/images/icann.png" title="icann accredited logo" alt="icann accredited logo" /> </div> <div class="info"> <p class="copyright"> © Copyright 2025 Tucows</p> <p>Tucows has been ICANN accredited since 1999.</p> <p>96 Mowat Avenue, Toronto, Ontario, M6K 3M1, Canada</p> </div> </div> </div> </section> </footer> </div> </div> <script type="text/javascript" id="custom-content-types-data-js-before"> /* <![CDATA[ */ var CUSTOM_CONTENT_TYPE__INITIAL_STATE; typeof CUSTOM_CONTENT_TYPE__INITIAL_STATE === "object" || (CUSTOM_CONTENT_TYPE__INITIAL_STATE = JSON.parse(decodeURIComponent("%7B%22active%22%3Atrue%2C%22over_ride%22%3Afalse%7D"))); /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/hooks.min.js?ver=4d63a3d491d11ffd8ac6" id="wp-hooks-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script type="text/javascript" id="wp-i18n-js-after"> /* <![CDATA[ */ wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/plugins/contact-form-7/includes/swv/js/index.js?ver=6.0.2" id="swv-js"></script> <script type="text/javascript" id="contact-form-7-js-before"> /* <![CDATA[ */ var wpcf7 = { "api": { "root": "https:\/\/tucowsdomains.com\/wp-json\/", "namespace": "contact-form-7\/v1" }, "cached": 1 }; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/plugins/contact-form-7/includes/js/index.js?ver=6.0.2" id="contact-form-7-js"></script> <script type="text/javascript" defer="defer" src="https://www.google.com/recaptcha/api.js?render=explicit&ver=6.7.2" id="google-recaptcha-js"></script> <script type="text/javascript" id="scripts-js-extra"> /* <![CDATA[ */ var js_details = {"theme_uri":"https:\/\/tucowsdomains.com\/wp-content\/themes\/tucowsdomains-2021","ajax_url":"https:\/\/tucowsdomains.com\/wp-admin\/admin-ajax.php"}; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/themes/tucowsdomains-2021/assets/js/domains.js?v=1714072463&ver=6.7.2" id="scripts-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/vendor/wp-polyfill.min.js?ver=3.15.0" id="wp-polyfill-js"></script> <script type="text/javascript" id="wpcf7-recaptcha-js-before"> /* <![CDATA[ */ var wpcf7_recaptcha = { "sitekey": "6LferJsnAAAAAFsXdwjb3KLk6CB6gZbJ1RZjZpeN", "actions": { "homepage": "homepage", "contactform": "contactform" } }; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/plugins/contact-form-7/modules/recaptcha/index.js?ver=6.0.2" id="wpcf7-recaptcha-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/vendor/react.min.js?ver=18.3.1.1" id="react-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.3.1.1" id="react-dom-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/escape-html.min.js?ver=6561a406d2d232a6fbd2" id="wp-escape-html-js"></script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-includes/js/dist/element.min.js?ver=cb762d190aebbec25b27" id="wp-element-js"></script> <script type="text/javascript" id="tt-script-js-extra"> /* <![CDATA[ */ var tt_jsdetails = {"plugin_uri":"https:\/\/tucowsdomains.com\/wp-content\/plugins\/tucows-wp-tools\/inc\/..","ajax_url":"https:\/\/tucowsdomains.com\/wp-admin\/admin-ajax.php","currenturl":"https:\/\/tucowsdomains.com\/help\/domain-management\/my-domain-or-website-is-not-working\/","show_cookie_popup":""}; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/plugins/tucows-wp-tools/inc/../dist/js/front.js?ver=1719420926" id="tt-script-js"></script> <script type="text/javascript" id="khfp-script-js-extra"> /* <![CDATA[ */ var fdfp_jsdetails = {"plugin_uri":"https:\/\/tucowsdomains.com\/wp-content\/plugins\/wp-freshdesk-form\/inc\/..\/","ajax_url":"https:\/\/tucowsdomains.com\/wp-admin\/admin-ajax.php","form_nonce":"8945f9c193","admin_user":"","post_id":"2211","form_response":""}; /* ]]> */ </script> <script type="text/javascript" defer="defer" src="https://149402028.v2.pressablecdn.com/wp-content/plugins/wp-freshdesk-form/inc/../dist/js/front.js?ver=1731948452" id="khfp-script-js"></script> <script type="text/javascript" defer="defer" src="https://stats.wp.com/e-202508.js" id="jetpack-stats-js" data-wp-strategy="defer"></script> <script type="text/javascript" id="jetpack-stats-js-after"> /* <![CDATA[ */ _stq = window._stq || []; _stq.push([ "view", JSON.parse("{\"v\":\"ext\",\"blog\":\"172169471\",\"post\":\"0\",\"tz\":\"-5\",\"srv\":\"tucowsdomains.com\",\"hp\":\"atomic\",\"ac\":\"3\",\"amp\":\"0\",\"j\":\"1:14.4-a.5\"}") ]); _stq.push([ "clickTrackerInit", "172169471", "0" ]); /* ]]> */ </script> <script type="text/javascript"> (function() { var t = document.createElement( 'script' ); t.type = 'text/javascript'; t.async = true; t.id = 'gauges-tracker'; t.setAttribute( 'data-site-id', '5e318ce16c2e8f190443e889' ); t.src = '//secure.gaug.es/track.js'; var s = document.getElementsByTagName( 'script' )[0]; s.parentNode.insertBefore( t, s ); })(); </script> </body> </html>