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0, 0;--mo-header-decoration-secondary-gradient-color:50, 35, 50;--mo-header-icon-color:var(--mo-color-0);--mo-footer-logo-width:48px;--mo-footer-background-color:var(--mo-brand-secondary);--mo-footer-link-color:var(--mo-color-0);--mo-footer-copyright-color:var(--mo-color-0);--mo-poptip-width:275px;--mo-poptip-height:175px;--mo-poptip-shadow:0px 0px 5px 1px var(--mo-poptip-border-color);--mo-poptip-before-width:30px;--mo-poptip-before-height:15px;--mo-poptip-after-width:15px;--mo-poptip-after-height:15px;--mo-poptip-after-shadow:1px 1px 5px var(--mo-poptip-border-color);--mo-poptip-content-height:95px;--mo-poptip-border-radius:6px;--mo-poptip-padding:10px 15px;--mo-poptip-background-color:var(--mo-color-05);--mo-poptip-border-color:var(--mo-color-20);--mo-poptip-close-size:2.75rem;--mo-step-color:var(--mo-color-20);--mo-step-complete-color:var(--mo-color-success);--mo-active-step-circle-width:18px;--mo-active-step-circle-height:18px }@media (prefers-reduced-motion: 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#dbdbdb}.input__addon_error[_ngcontent-tym-c82]{border-color:var(--color-form-error-border-color);background-color:#fff}.error_container[_ngcontent-tym-c82]{display:flex}</style><script>window['ScullyIO']='generated';</script></head> <body scully-version="1.1.3"> <!-- Google Tag Manager (noscript) DEV VERSION --> <noscript><iframe aria-hidden="true" title="GTM" src="https://www.googletagmanager.com/ns.html?id=GTM-TJMGRXG" height="0" width="0" style="display: none; visibility: hidden"></iframe ></noscript> <!-- End Google Tag Manager (noscript) --> <vm-root _nghost-tym-c54="" ng-version="14.1.3"><vo-vm-theme-provider _ngcontent-tym-c54="" _nghost-tym-c46="" class="theme-provider"><div _ngcontent-tym-c46="" data-testid="theme-provider-portal" class="theme-provider__portal"><div class="cdk-overlay-container"></div></div><div _ngcontent-tym-c46="" data-testid="theme-provider-application" class="theme-provider__application"><div _ngcontent-tym-c54="" class="app"><router-outlet _ngcontent-tym-c54=""></router-outlet><vm-care-shell _nghost-tym-c92="" class="ng-star-inserted"><!----><vm-care-landing-header _ngcontent-tym-c92="" data-testid="landing-header" _nghost-tym-c91="" class="ng-star-inserted"><div _ngcontent-tym-c91="" data-testid="landing-header" class="ng-star-inserted"><vm-header-nav _ngcontent-tym-c91="" _nghost-tym-c89=""><!----><!----><!----></vm-header-nav></div><div _ngcontent-tym-c91="" class="care-header-container vm-container ng-star-inserted"><h1 _ngcontent-tym-c91="" class="care-header__title ng-star-inserted">Virgin Media help and support</h1><!----><p _ngcontent-tym-c91="" class="care-header__sub-title Body-Book ng-star-inserted"> Welcome to Virgin Media’s help and support page. Pick a category to get started. </p><!----><vm-care-search _ngcontent-tym-c91="" _nghost-tym-c90="" class="ng-star-inserted"><form _ngcontent-tym-c90="" novalidate="" class="ng-untouched ng-pristine ng-valid"><div _ngcontent-tym-c90="" class="search-bar-content"><div _ngcontent-tym-c90="" class="search-bar-input-content"><vm-text-input _ngcontent-tym-c90="" _nghost-tym-c82="" class="ng-untouched ng-pristine ng-valid"><div _ngcontent-tym-c82="" class="ng-star-inserted"><label _ngcontent-tym-c82="" class="form__label Body-Small-Book ng-star-inserted" for=""></label><!----><div _ngcontent-tym-c82="" class="input-group"><span _ngcontent-tym-c82="" class="icon ng-star-inserted"><i _ngcontent-tym-c82="" class="far fa-search" style="color: rgb(151, 151, 151);"></i></span><!----><!----><input _ngcontent-tym-c82="" class="Body-Book input_padding ng-untouched ng-pristine ng-valid" id="" type="text" placeholder="Search" maxlength="2000" autocomplete="undefined" inputmode="text"><!----><!----></div></div><!----><!----><!----></vm-text-input><!----></div></div></form><!----></vm-care-search><!----><!----></div><!----><!----></vm-care-landing-header><!----><div _ngcontent-tym-c92="" class="header ng-star-inserted"><!----></div><!----><!----><!----><main _ngcontent-tym-c92="" data-testid="care-shell-template" class="main ng-star-inserted"><router-outlet _ngcontent-tym-c92=""></router-outlet><vm-care-landing-page class="ng-star-inserted"><vm-care-notification-ip _nghost-tym-c72="" class="vm-care-notification-ip ng-star-inserted"><!----></vm-care-notification-ip><!----><vm-care-moving-banner _nghost-tym-c74="" class="ng-tns-c74-0 ng-star-inserted"><!----></vm-care-moving-banner><!----><div class="vm-container care-landing-main ng-star-inserted"><vm-care-navigation-tiles _nghost-tym-c66=""><vm-helphome-navigation-tiles _ngcontent-tym-c66="" _nghost-tym-c65=""><ul _ngcontent-tym-c65="" class="navigation-tiles-container vm-row ng-star-inserted"><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_broadband"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="broadband"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" data-event-label="level1 - 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moving home" data-cy="care-nav-tile__moving-l1"><img _ngcontent-tym-c64="" loading="lazy" alt="Moving home" src="https://prod.ctassets.virginmedia.com/uploads/truck_c6b68c0a4e.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">Moving home</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_accessibility"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="accessibility"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" href="https://www.virginmedia.com/help/accessibility" data-event-label="level1 - accessibility" data-cy="care-nav-tile__accessibility"><img _ngcontent-tym-c64="" loading="lazy" alt="Accessibility" src="https://prod.ctassets.virginmedia.com/uploads/user_friends_94f7dd3080.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">Accessibility</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_entertainment-services"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="entertainment-services"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" data-event-label="level1 - entertainment services" data-cy="care-nav-tile__entertainment-services" href="/support/help/entertainment-services"><img _ngcontent-tym-c64="" loading="lazy" alt="Entertainment services" src="https://prod.ctassets.virginmedia.com/uploads/video_plum_c887bd3b64.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">Entertainment services</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_mobile"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="mobile"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" data-event-label="level1 - mobile" data-cy="care-nav-tile__mobile" href="/help/mobile"><img _ngcontent-tym-c64="" loading="lazy" alt="Mobile" src="https://prod.ctassets.virginmedia.com/uploads/mobile_961ec56474.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">Mobile</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><!----></ul><!----></vm-helphome-navigation-tiles><h2 _ngcontent-tym-c66="" class="quick-links-heading ng-star-inserted">Useful links</h2><!----><vm-helphome-navigation-tiles _ngcontent-tym-c66="" _nghost-tym-c65="" class="ng-star-inserted"><ul _ngcontent-tym-c65="" class="navigation-tiles-container vm-row ng-star-inserted"><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_view-your-bill-1"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="view-your-bill-1"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" href="http://localhost:1864/support/help/view-your-bill-1" data-event-label="level1 - view your bill" data-cy="care-nav-tile__view-your-bill-1"><img _ngcontent-tym-c64="" loading="lazy" alt="View your bill" src="https://prod.ctassets.virginmedia.com/uploads/file_invoice_05ba982d47.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">View your bill</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_fix-your-broadband"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="fix-your-broadband"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" href="https://www.virginmedia.com/help/check/status" data-event-label="level1 - check service status" data-cy="care-nav-tile__fix-your-broadband"><img _ngcontent-tym-c64="" loading="lazy" alt="Check service status" src="https://prod.ctassets.virginmedia.com/uploads/tools_42ba1ed5dc.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">Check service status</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_wifi-pods-and-boosters-1"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="wifi-pods-and-boosters-1"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" href="https://www.virginmedia.com/help/how-to/broadband/wifi-pods" data-event-label="level1 - wifi pods and boosters" data-cy="care-nav-tile__wifi-pods-and-boosters-1"><img _ngcontent-tym-c64="" loading="lazy" alt="WiFi Pods and Boosters" src="https://prod.ctassets.virginmedia.com/uploads/wifi_pod_icon_232973da66.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">WiFi Pods and Boosters</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><li _ngcontent-tym-c65="" class="nav-tile-item vm-col-xs-6 vm-col-md-4 vm-col-lg-3 ng-star-inserted" id="_complaints"><vm-helphome-navigation-tile _ngcontent-tym-c65="" _nghost-tym-c64="" data-cy="complaints"><vm-helphome-tile-container _ngcontent-tym-c64="" _nghost-tym-c63=""><div _ngcontent-tym-c63="" class="vm-tile-container"><!----><div _ngcontent-tym-c64="" class="ng-star-inserted"><a _ngcontent-tym-c64="" data-event-category="visual nav interaction" data-event-action="visual nav click" class="tile-nav-link trackVisNav ng-star-inserted" href="https://www.virginmedia.com/help/virgin-media-complaint" data-event-label="level1 - complaints" data-cy="care-nav-tile__complaints"><img _ngcontent-tym-c64="" loading="lazy" alt="Complaints" src="https://prod.ctassets.virginmedia.com/uploads/phone_volume_5a11c6285b.svg" class="tile-nav-link__img ng-star-inserted"><!----><div _ngcontent-tym-c64="" class="tile-nav-link-content ng-star-inserted"><p _ngcontent-tym-c64="" class="tile-nav-link__text">Complaints</p></div><!----><!----></a><!----><!----></div><!----><!----></div></vm-helphome-tile-container></vm-helphome-navigation-tile></li><!----></ul><!----></vm-helphome-navigation-tiles><!----><!----></vm-care-navigation-tiles><!----><vm-spacer defaultsize="xl" _nghost-tym-c58="" style="--spacer-default: 3rem; "></vm-spacer><!----><div class="markdown-container"><div class="vm-row"><h3 class="H3-Mobile">Virgin Media online help and support </h3><div class="page-content"><p><strong>How can we help you?</strong></p> <p>Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages. </p> <p>Did you know that 95% of our customers find the solution to their problems online?* <br> <br> <strong>Got a problem with your services?</strong></p> <p>Whether it’s WiFi, TV, or something else; if you have a technical issue, check our <a href="https://www.virginmedia.com/help/service-status">service status</a> first to see if there’s a fault in your local area. No reported problems in your area? You’ll get a list of any affected services instead - simply tap on them to run further diagnostic checks or use one of our help pages to resolve the problem.<br><br> <strong>Need information about your account?</strong></p> <p>If it’s not a technical issue you need help with, we can still support you on any account problems you might have – from upgrading your services to our complete set of general help guides and advice. Choose a category above to get to the area you need support with – like our <a href="https://www.virginmedia.com/help/billing-and-payments">billing and payments help guides</a>. <br></p> <p>We expect you to get the best from our <a href="https://www.virginmedia.com/broadband">Broadband</a>, <a href="https://www.virginmedia.com/tv">TV</a>, and <a href="https://www.virginmedia.com/landline">Landline</a> Packages. That’s why we’ve worked hard to put together our Virgin Media help and learning space – where all your problems can be resolved quickly and efficiently - today! <a href="https://www.virginmedia.com/tv">TV</a>, and <a href="https://www.virginmedia.com/landline">Landline</a> packages. . That’s why we’ve worked hard to put together our Virgin Media help and support portal – so we can help you to resolve any problems, quickly and efficiently – and you can get on with enjoying your services. </p> <br> (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages) </div><!----></div></div></div><!----><!----></vm-care-landing-page><!----></main><!----><!----><!----><!----></vm-care-shell><!----></div></div></vo-vm-theme-provider></vm-root> <script src="/support/help/runtime.5f596b33f7500c82.js" type="module"></script><script src="/support/help/polyfills.294e02e4466ef4d3.js" type="module"></script><script src="/support/help/main.3dba927ca6707273.js" type="module"></script> <iframe src="https://a22744560884.cdn.optimizely.com/client_storage/a22744560884.html" hidden="" tabindex="-1" title="Optimizely Internal Frame" height="0" width="0" style="display: none;"></iframe></body></html>