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Customer support | ASML - Supplying the semiconductor industry 24/7
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href="/en/technology/all-about-microchips/how-microchips-are-made">How microchips are made</a></li><li data-level="3"><a title="Moore's Law" target="" class="not-active " href="/en/technology/all-about-microchips/moores-law">Moore's Law</a></li></ul></li><li data-level="2"><a title="" target="" class="not-active " aria-haspopup="true" aria-expanded="false" href="/en/technology/lithography-principles">Lithography principles</a><ul class="nav--submain nav--submain-2 "><li data-level="3"><a title="Lithography principles overview" target="" class="not-active " href="/en/technology/lithography-principles">Lithography principles overview</a></li><li data-level="3"><a title="The Rayleigh criterion" target="" class="not-active " href="/en/technology/lithography-principles/rayleigh-criterion">The Rayleigh criterion</a></li><li data-level="3"><a title="Light & lasers" target="" class="not-active " href="/en/technology/lithography-principles/light-and-lasers">Light & lasers</a></li><li data-level="3"><a title="Lenses & mirrors" target="" class="not-active " href="/en/technology/lithography-principles/lenses-and-mirrors">Lenses & mirrors</a></li><li data-level="3"><a title="Mechanics & mechatronics" target="" class="not-active " href="/en/technology/lithography-principles/mechanics-and-mechatronics">Mechanics & mechatronics</a></li><li data-level="3"><a title="Measuring accuracy" target="" class="not-active " href="/en/technology/lithography-principles/measuring-accuracy">Measuring accuracy</a></li><li data-level="3"><a title="Pushing k1 further" target="" class="not-active " href="/en/technology/lithography-principles/pushing-k1-further">Pushing k1 further</a></li></ul></li><li data-level="2"><a title="" target="" class="not-active " aria-haspopup="true" aria-expanded="false" href="/en/technology/how-we-innovate">How we innovate</a><ul class="nav--submain nav--submain-2 "><li data-level="3"><a title="How we innovate overview" target="" class="not-active " href="/en/technology/how-we-innovate">How we innovate overview</a></li><li data-level="3"><a title="Fellows" target="" class="not-active " href="/en/technology/how-we-innovate/fellows">Fellows</a></li></ul></li><li data-level="2"><a title="" target="" class="not-active " href="/en/technology/software">Software</a></li></ul></li><li data-level="1"><a title="Products" target="" class="not-active " aria-haspopup="true" aria-expanded="false" href="/en/products">Products</a><ul class="nav--submain nav--submain-1 "><li data-level="2"><a title="Products overview" target="" class="not-active " href="/en/products">Products overview</a></li><li data-level="2"><a title="EUV lithography" target="" class="not-active " href="/en/products/euv-lithography-systems">EUV lithography</a></li><li data-level="2"><a title="DUV lithography" target="" class="not-active " href="/en/products/duv-lithography-systems">DUV lithography</a></li><li data-level="2"><a title="Refurbished systems" target="" 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data-level="2"><a title="Why invest in ASML" target="" class="not-active " aria-haspopup="true" aria-expanded="false" href="/en/investors/why-invest-in-asml">Why invest in ASML</a><ul class="nav--submain nav--submain-2 "><li data-level="3"><a title="Why invest in ASML overview" target="" class="not-active " href="/en/investors/why-invest-in-asml">Why invest in ASML overview</a></li><li data-level="3"><a title="Financial strategy" target="" class="not-active " href="/en/investors/why-invest-in-asml/financial-strategy">Financial strategy</a></li><li data-level="3"><a title="Capital return & financing" target="" class="not-active " href="/en/investors/why-invest-in-asml/capital-return-and-financing">Capital return & financing</a></li><li data-level="3"><a title="Share buyback" target="" class="not-active " href="/en/investors/why-invest-in-asml/share-buyback">Share buyback</a></li></ul></li><li data-level="2"><a title="" target="" class="not-active " 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class="rastered-grid-v--line"></div><div class="rastered-grid-v--line"></div><div class="rastered-grid-v--line"></div><div class="rastered-grid-v--line"></div><div class="rastered-grid-v--line"></div><div class="rastered-grid-v--line"></div></div></div><div class="hero-banner-content-container has-quick-links "><div class="fluid-grid"><div class="hero-banner-content translate-y-0 opacity-100 "><div class="component breadcrumbs--hero-banner"><nav><ol><li class=" "><a title="Home" href="/en">Home</a><svg width="6" height="9" viewBox="0 0 6 9" xmlns="http://www.w3.org/2000/svg"><path d="M1.52 9.056 5.157 5.42h.001l.606-.606L1.521.57l-.606.606L4.55 4.814.915 8.45l.606.606Z" fill="currentColor" fill-rule="nonzero"></path></svg></li><li class="mobile-back-item "><svg width="6" height="9" viewBox="0 0 6 9" xmlns="http://www.w3.org/2000/svg"><path d="M4.52.571.887 4.208H.884l-.606.606 4.243 4.242.606-.606-3.635-3.636 3.635-3.637L4.52.571Z" fill="currentColor" fill-rule="nonzero"></path></svg><a title="Products" href="/en/products">Products</a><svg width="6" height="9" viewBox="0 0 6 9" xmlns="http://www.w3.org/2000/svg"><path d="M1.52 9.056 5.157 5.42h.001l.606-.606L1.521.57l-.606.606L4.55 4.814.915 8.45l.606.606Z" fill="currentColor" fill-rule="nonzero"></path></svg></li></ol></nav></div><h1 class="hero-banner-title page-title" role="heading">Customer support</h1><p role="heading" class="hero-banner-subtitle page-subtitle scrollbar-hide max-h-[198px]">Working round the clock to design customer-centric products and keep them running smoothly</p><div class="hero-banner-comp"><div class="hero-banner-comp-line"><svg class="h-full w-full object-cover object-center " role="img" xlink:title="long arrow"><use href="/images/icons/long-arrow.svg#long-arrow"></use></svg></div><label class="hero-banner-comp-text"><span class="">01 / 41</span></label></div></div></div></div></div><div class="quick-link-list bg-dark"><div class="guttered-box"><div class="guttered"><h3 class="quick-link-list-title">JUMP TO</h3><div class="quick-links-container"><div class="quick-link-container"><a title="" target="" class="quick-link " href="/en/products/customer-support#24-7-support"><p class="quick-link-text">24/7 support</p></a></div><div class="quick-link-container"><a title="" target="" class="quick-link " href="/en/products/customer-support#next-day-parts-delivery"><p class="quick-link-text">Next-day parts delivery</p></a></div><div class="quick-link-container"><a title="" target="" class="quick-link " href="/en/products/customer-support#customernet"><p class="quick-link-text">Easy customer portal</p></a></div><div class="quick-link-container"><a title="" target="" class="quick-link " href="/en/products/customer-support#training-centers"><p class="quick-link-text">Training for your engineers</p></a></div></div></div></div></div></div><div class="component col-span-12 custom-container rte-container fluid-grid"><div class="component col-span-12 sm:col-span-6 sm:col-start-4 font-weight--light custom-rich-text "><div><h4 class="rte-align-center">At ASML, the customer always comes first. With around 10,000 customer support employees, including service engineers and applications specialists, we work round-the-clock to make sure our systems in our customers’ fabs are running smoothly.</h4></div></div></div><div id="24-7-support" class="component itb itb--default col-span-12 img--left" data-testid="24-7-support"><div class="itb-text-col component-wrapper"><div class="itb-rt custom-rich-text "><h3>24/7 support</h3></div><div class="component col-span-12 custom-rich-text "><div><p>There are thousands of systems in customer fabs across the globe. Our customers want to keep these machines running 24 hours a day, seven days a week, 365 days a year. A machine that’s ‘down’ can cost customers thousands of euros per minute, so our service engineers work hard to make sure that doesn’t happen. To prevent ‘unscheduled downs’, ASML customer support uses deterministic diagnostics and other predictive methods to optimize maintenance and upgrades together with our customers’ production schedules.</p><p> </p><p>To ensure quality throughout all of our processes, ASML holds a global ISO 9001:2015 certification. This standard relates to ‘worldwide design, development, sales, manufacturing, marketing, and product support of advanced systems and software used for semiconductor lithography, inspection, and metrology,’ which was renewed on December 1, 2020. ASML did not have any product recalls in the period 2018-2022.</p><p> </p><p><strong style="color: rgb(15, 35, 140);">Working in Customer Support</strong></p><p>In our Customer Support team, we have over 30 different types of roles for both generalists and specialists with a range of different experience profiles.</p><p> </p><p>Find out what it’s like to <a href="/en/careers/teams/customer-support" rel="noopener noreferrer">be part of this team</a>.</p></div></div></div><div class="itb-media-col component-wrapper"><div class="itb-img"><img alt="ASML cleanroom assembly" width="1920" height="1280" loading="lazy" title="ASML cleanroom assembly" style="object-position:50% 50%" sizes="(max-width: 99px) 100px, (max-width: 319px) 320px, (max-width: 499px) 500px, (max-width: 575px) 575px, 1200px" srcSet="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47030-cleanroom-assembly.jpg?mw=100 100w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47030-cleanroom-assembly.jpg?mw=320 320w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47030-cleanroom-assembly.jpg?mw=500 500w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47030-cleanroom-assembly.jpg?mw=576 576w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47030-cleanroom-assembly.jpg?mw=1200 1200w" src="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47030-cleanroom-assembly.jpg?h=1280&iar=0&w=1920"/></div></div></div><div id="next-day-parts-delivery" data-testid="next-day-parts-delivery" class="component col-span-12 sm:col-span-12 sm:col-span-12 custom-container rte-container fluid-grid"><div class="component col-span-12 lg:col-start-3 xl:col-span-5 xl:col-start-3 lg:col-span-5 sm:col-span-5 sm:col-start-3 custom-rich-text "><div><h3>Next-day parts delivery</h3><p>Thanks to our streamlined logistics process, we are able to fulfill more than 99% of all parts requests within 24 hours. Across our global inventory, we minimize unexpected downtime by ensuring that spare parts are stored close to customer systems.</p></div></div></div><div class="component itb itb--default col-span-12 img--left"><div class="itb-text-col component-wrapper"><div class="itb-rt custom-rich-text "><h3>Accelerate your fab performance</h3></div><div class="component col-span-12 custom-rich-text "><div><p>We offer tailor-made solutions to continuously improve our customers’ installed base performance in a rapidly changing environment. Our applications specialists work together with our customers to gather information and use it to optimize products according to the customers’ production requirements.</p><p><br /></p><p>To supply these solutions, we rely on our vast database of best practices and performance benchmark studies, as well as our <a href="/en/technology/software" rel="noopener noreferrer">performance monitoring software</a> that can identify potential productivity deficiencies in the customer fab. The information doesn’t just get lost in a void: We organize on-site knowledge transfer sessions to keep your engineering staff up to date with the latest yield enhancing methodologies and techniques.</p></div></div></div><div class="itb-media-col component-wrapper"><div class="itb-img"><img alt="ASML cleanroom assembly" width="1920" height="1285" loading="lazy" title="ASML cleanroom assembly" style="object-position:50% 50%" sizes="(max-width: 99px) 100px, (max-width: 319px) 320px, (max-width: 499px) 500px, (max-width: 575px) 575px, 1200px" srcSet="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47003-cleanroom-assembly.jpg?mw=100 100w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47003-cleanroom-assembly.jpg?mw=320 320w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47003-cleanroom-assembly.jpg?mw=500 500w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47003-cleanroom-assembly.jpg?mw=576 576w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47003-cleanroom-assembly.jpg?mw=1200 1200w" src="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47003-cleanroom-assembly.jpg?h=1285&iar=0&w=1920"/></div></div></div><div class="component col-span-12 custom-container rte-container fluid-grid"><div class="component col-span-12 mb-2 sm:col-span-5 sm:col-start-3 custom-rich-text "><div><h3>Partners in innovation</h3></div></div><div class="component col-span-12 mb-12 sm:col-span-5 sm:col-start-3 custom-rich-text "><div><p>Our goal is to work not just for also but with our customers, partnering with them to ensure success in terms of performance and process. Our customer support organization is the voice of the customer back into ASML. Customer support shapes and drives both in-field operations as well as alignment and collaboration with customers, so that we can develop products that meet their needs.</p><p> </p><p><a href="/en/technology/how-we-innovate" rel="noopener noreferrer">Read more about how we innovate.</a></p></div></div><div class="component col-span-12 mb-2 sm:col-span-5 sm:col-start-3 custom-rich-text "><div><h3>Relocation service</h3></div></div><div class="component col-span-12 sm:col-start-3 sm:col-span-5 custom-rich-text "><div><p>When a customer needs to relocate a machine, we make sure the process is a smooth one, eliminating inefficiencies and minimizing cycle time. We use an easily implementable project approach that includes planning, materials, and engineering support, performed by qualified and skilled install engineers and using ASML standard sequences and procedures. Rental of required tooling and materials is included. Within the same project, we can also refurbish or upgrade customer systems to bring these systems back up to their original performance.</p></div></div></div><div id="customernet" data-testid="customernet" class="component col-span-12 no-pt custom-container rte-container fluid-grid"><div class="component col-span-12 mb-2 sm:col-span-5 sm:col-start-3 custom-rich-text "><div><h3>CustomerNet</h3></div></div><div class="component col-span-12 mb-12 sm:col-span-5 sm:col-start-3 custom-rich-text "><div><p>Our secure centralized customer portal <a href="/en/products/customernet" rel="noopener noreferrer">CustomerNet</a> contains both general and tailored information, including training information, computer-based trainings, up-to-date electronic documentation, and downloads of ASML-specific software tools.</p></div></div><div class="component custom-container--respy content-cards col-span-12 no-pt no-px no-pb"><div class="content-cards-wrapper"><a title="" target="" class="content-card has-link" href="/en/products/customernet/customernet-registration"><span class="content-card-title">Register for CustomerNet</span></a><a title="" target="" class="content-card has-link" href="/en/products/customernet/forgotten-password"><span class="content-card-title">Forgot your password?</span></a></div></div></div><div id="training-centers" class="component itb itb--default col-span-12 img--left no-pb" data-testid="training-centers"><div class="itb-text-col component-wrapper"><div class="itb-rt custom-rich-text "><h3>Training centers</h3></div><div class="component col-span-12 custom-rich-text "><div><p>At ASML, our goal is to improve the capabilities of not only our own engineers, but the customers’ as well. Our training centers in the Netherlands and Taiwan offer formal learning programs that cover people, processes and products, using various learning methods including instructor-led training, web lectures and hands-on training. These programs provide the right skills, processes and knowledge to troubleshoot and maintain our products at customer sites.</p></div></div></div><div class="itb-media-col component-wrapper"><div class="itb-img"><img alt="cleanroom euv wafer stage training" width="1920" height="1340" loading="lazy" title="cleanroom euv wafer stage training" style="object-position:50% 50%" sizes="(max-width: 99px) 100px, (max-width: 319px) 320px, (max-width: 499px) 500px, (max-width: 575px) 575px, 1200px" srcSet="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47045-cleanroom-euv-wafer-stage-training.jpg?mw=100 100w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47045-cleanroom-euv-wafer-stage-training.jpg?mw=320 320w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47045-cleanroom-euv-wafer-stage-training.jpg?mw=500 500w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47045-cleanroom-euv-wafer-stage-training.jpg?mw=576 576w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47045-cleanroom-euv-wafer-stage-training.jpg?mw=1200 1200w" src="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47045-cleanroom-euv-wafer-stage-training.jpg?h=1340&iar=0&w=1920"/></div></div></div><div class="component location-overview col-span-12 undefined"><div class="location-overview-title-container"><div class="heading-text"><h2 class="location-overview-title-text">Contact</h2></div></div><div class="location-overview-content-container"><div class="location-overview-content" id="europe"><div class="location-overview-heading"><h4 class="location-overview-card-heading">Europe</h4></div><div class="location-overview-details"><span class="location-overview-card-title">Europe Training Center</span><span class="location-overview-card-text">De Run 1120-1130</span><span class="location-overview-card-text">5503 LA, Veldhoven</span><span class="location-overview-card-text">The Netherlands</span><a class="location-overview-card-link" href="tel:+31 40 268 8250">+31 40 268 8250</a><a class="location-overview-card-link" href="mailto:Training-Europe@asml.com">Training-Europe@asml.com</a></div></div><div class="location-overview-content" id="asia"><div class="location-overview-heading"><h4 class="location-overview-card-heading">Asia</h4></div><div class="location-overview-details"><span class="location-overview-card-title">Asia Training Center</span><span class="location-overview-card-text">Hwa-Ya Technology Park</span><span class="location-overview-card-text">No. 59, Keji 6th Rd</span><span class="location-overview-card-text">33383, Kuei-Shan Township, Taoyuan County</span><span class="location-overview-card-text">Taiwan</span><a class="location-overview-card-link" href="tel:+886 331 855 33">+886 331 855 33</a><a class="location-overview-card-link" href="mailto:Training-ASIA@asml.com">Training-ASIA@asml.com</a></div></div></div></div><div class="component related-content related-content--contents col-span-12 bg-color-primary bg-dark"><div class="related-content-contents"><div class="related-content-container"><div class="related-content-heading-container"><span class="related-content-heading">Related content</span></div><div class="related-content-card-container"><a title="" target="" class="related-content-card related-content-card--content" href="/en/products/refurbished-systems"><img alt="An ASML employee in a cleanroom suit works on a DUV lithography system. " width="1920" height="1280" title="An ASML employee in a cleanroom suit works on a DUV lithography system. " sizes="(max-width: 99px) 100px, (max-width: 319px) 320px, 500px" class="related-content-card-image" srcSet="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47119-refurbished-systems.jpg?mw=100 100w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47119-refurbished-systems.jpg?mw=320 320w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47119-refurbished-systems.jpg?mw=500 500w" src="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/47119-refurbished-systems.jpg?h=1280&iar=0&w=1920"/><div class="related-content-card-body rte-container"><span class="related-content-card-title">Refurbished systems</span><div class="related-content-card-text">We refurbish ‘classic’ PAS 5500 and TWINSCAN lithography systems for a new life and a new purpose.</div></div></a></div><div class="related-content-card-container"><a title="" target="" class="related-content-card related-content-card--content" href="/en/products"><img alt="ASML cleanroom assembly" width="1920" height="1280" sizes="(max-width: 99px) 100px, (max-width: 319px) 320px, 500px" class="related-content-card-image" title="ASML cleanroom assembly" srcSet="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/46989-cleanroom-assembly.jpg?mw=100 100w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/46989-cleanroom-assembly.jpg?mw=320 320w, https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/46989-cleanroom-assembly.jpg?mw=500 500w" src="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/technology/cleanroom/46989-cleanroom-assembly.jpg?h=1280&iar=0&w=1920"/><div class="related-content-card-body rte-container"><span class="related-content-card-title">Products</span><div class="related-content-card-text">Find out how we provide our customers with the hardware, software and services they need to mass produce patterns on silicon.</div></div></a></div><div class="related-content-card-container"><a title="" target="" class="related-content-card related-content-card--content" href="/en/careers"><img alt="" width="1920" height="1280" sizes="(max-width: 99px) 100px, (max-width: 319px) 320px, 500px" class="related-content-card-image" title="" srcSet="https://edge.sitecorecloud.io/asmlnetherlaaea-asmlcom-prd-5369/media/project/asmlcom/asmlcom/asml/images/careers/01-hero-images/careers.jpg?mw=100 100w, 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