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Please enter a valid search (e.g. connection help, no audio from headphones etc.).</div> </div> </div> </div> <div class="troubleshootingArticle"><div class="bose-troubleshootingArticle"> <div class="bose-troubleshootingArticle__categoryContentContainer" data-json="{"productCodes":"sport_earbuds","articleType":"troubleshooting","subcategories":{"Sound":[{"id":"HC2672","title":"No audio in one ear","description":"If\u0026nbsp;sound is missing from the left or right ear while listening to your product, try the following:"},{"id":"HC1023","title":"Delay when switching from one streaming audio source to another","description":"This is normal: It may take a moment to switch sources if both sources are playing. During this time, it may seem like the new source is paused or the headset is not producing sound."},{"id":"HC2519","title":"Poor sound quality from product","description":"If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:"},{"id":"HC2660","title":"No volume controls on headphones","description":"If you are unable to control the volume or are unaware of how to control the volume on your earbuds, note the following:"},{"id":"HC2667","title":"Audio counter in music application does not stop","description":"If the music or audio counter in the any music app, including the Bose App, does not stop while you are not using the earbuds, try the following:"},{"id":"HC1474","title":"Sound lost during online virtual meeting","description":"If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following:"},{"id":"HC2554","title":"Too much bass or too little treble from product","description":"If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:"},{"id":"HC2526","title":"Sound and video out of sync","description":"If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following"},{"id":"HC2482","title":"No audio from product","description":"If your product seems to be set up properly but does not produce sound, try the following:"},{"id":"HC2495","title":"Intermittent audio from product","description":"If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:"},{"id":"HC2170","title":"Low audio from product","description":"If the volume level heard from your product is faint or quieter than normal, try the following:"},{"id":"HC2722","title":"Siri volume is too loud","description":"If you are unable to set Siri\u0027s voice level to a comfortable listening level, try the following:"}],"Error Codes":[{"id":"HC2675","title":"Three lights glow solid on the charging case","description":"If the 1st, 3rd and 5th LED lights on charging case are lit and glowing solid white, an error occurred with the case. To resolve this, try the following:"},{"id":"HC2562","title":"Battery LED status indicator is flashing red and white","description":"The battery LED flashing red and white is indicating an internal fault. Try the following:"}],"Bluetooth®":[{"id":"HC2507","title":"Cannot connect a Bluetooth device","description":"If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try."},{"id":"HC764","title":"Bluetooth device doesn\u0027t work from a distance","description":"If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:"},{"id":"HC799","title":"Bluetooth disconnects from paired device","description":"If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:"},{"id":"HC2779","title":"One earbud won\u0027t connect or power on","description":"If one earbud is not connecting to a Bluetooth device or\u0026nbsp;powering on, try the following:"}],"Battery":[{"id":"HC2487","title":"Battery will not charge","description":"If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:"},{"id":"HC32","title":"Short battery life","description":"If the battery charge level drains at a faster rate than expected, try the following:"},{"id":"HC1423","title":"Battery will not fully charge","description":"If your system indicates that your battery is charging but never indicates that charging is complete, try the following:"}],"Power":[{"id":"HC2479","title":"Product will not turn on","description":"If your product appears to be receiving power but won\u0027t power on as expected:"},{"id":"HC2498","title":"Product turns on or off by itself","description":"If power to your product seems intermittent or it powers on and off unexpectedly, try the following:"},{"id":"HC1423","title":"Battery will not fully charge","description":"If your system indicates that your battery is charging but never indicates that charging is complete, try the following:"},{"id":"HC775","title":"No power","description":"If your product is connected to power but does not appear to be receiving power, try the following:"},{"id":"HC2779","title":"One earbud won\u0027t connect or power on","description":"If one earbud is not connecting to a Bluetooth device or\u0026nbsp;powering on, try the following:"}],"Controls":[{"id":"HC777","title":"Cannot end phone call from headset","description":"If the answer/end button on your Bose headphones is not ending phone calls, try the following:"},{"id":"HC2660","title":"No volume controls on headphones","description":"If you are unable to control the volume or are unaware of how to control the volume on your earbuds, note the following:"},{"id":"HC2739","title":"Spotify Tap does not work","description":"If you are experiencing issues where Spotify Tap does not work with your device, please try these steps:"},{"id":"HC2661","title":"Touch control not working","description":"If the earbuds don’t respond to touch control, please try the following:"}],"Microphone":[{"id":"HC741","title":"Microphone picks up sound quietly or poorly","description":"If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following:"},{"id":"HC740","title":"Microphone picks up sound intermittently","description":"If the microphone on your product picks up your voice inconsistently or people say you are cutting in and out when making phone calls with your product, try the following:"},{"id":"HC509","title":"Microphone does not pick up sound","description":"If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following:"}],"App":[{"id":"HC2602","title":"\"Product Activation Failed\" appears in Bose app during setup","description":"This message appears if your product is unable to connect to the Internet or to your Bose account. Try these suggestions to resolve the issue."},{"id":"HC2667","title":"Audio counter in music application does not stop","description":"If the music or audio counter in the any music app, including the Bose App, does not stop while you are not using the earbuds, try the following:"},{"id":"HC2654","title":"Bose app does not detect product","description":"If the app cannot find\u0026nbsp;the product\u0026nbsp;you have already added to your Bose account, it might show \"searching\" or \"unavailable\" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:"}],"Setup":[{"id":"HC2555","title":"Software or firmware update will not install","description":"If you cannot start or complete an update on a Bose product or app, try the following:"}]},"subcategoriesMapping":{"App":"31B06DDA566D48EE8CC6898BD24130E8","Microphone":"37F23AB79F3542FEABE400D194A69661","Error Codes":"737E21E2B2984A45A216C8CAE54C7D99","Battery":"FD7964E4DE74424491919AFBCF04819E","Controls":"486125AE34094311B3AD55EF6BE11AAE","Sound":"04547D347F774B8A8B7C65E9ECAE4DD7","Setup":"0ED189FB880141CEB2A8E065C457B0E2","Power":"356A7F30C00C42C4A46728DAA5860490","Bluetooth®":"FC71766C8D4F4D2DA2AB96F5425952AF"}}"> <div class="bose-troubleshootingArticle__categoryContent" data-key="Sound"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon04547D347F774B8A8B7C65E9ECAE4DD7"></div> <div class="bose-troubleshootingArticle__keyContainer">Sound</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Error Codes"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon737E21E2B2984A45A216C8CAE54C7D99"></div> <div class="bose-troubleshootingArticle__keyContainer">Error Codes</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Bluetooth®"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--iconFC71766C8D4F4D2DA2AB96F5425952AF"></div> <div class="bose-troubleshootingArticle__keyContainer">Bluetooth®</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Battery"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--iconFD7964E4DE74424491919AFBCF04819E"></div> <div class="bose-troubleshootingArticle__keyContainer">Battery</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Power"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon356A7F30C00C42C4A46728DAA5860490"></div> <div class="bose-troubleshootingArticle__keyContainer">Power</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Controls"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon486125AE34094311B3AD55EF6BE11AAE"></div> <div class="bose-troubleshootingArticle__keyContainer">Controls</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Microphone"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon37F23AB79F3542FEABE400D194A69661"></div> <div class="bose-troubleshootingArticle__keyContainer">Microphone</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="App"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon31B06DDA566D48EE8CC6898BD24130E8"></div> <div class="bose-troubleshootingArticle__keyContainer">App</div> </div> <div class="bose-troubleshootingArticle__categoryContent" data-key="Setup"> <div class="bose-troubleshootingArticle__iconContainer bose-troubleshootingArticle__categoryContent--icon0ED189FB880141CEB2A8E065C457B0E2"></div> <div class="bose-troubleshootingArticle__keyContainer">Setup</div> </div> </div> <div class="bose-troubleshootingArticle__contentContainer"> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Sound"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2672/productCodes/sport_earbuds/article.html","text":"No_audio_in_one_ear"}' href="/en_in/support/articles/HC2672/productCodes/sport_earbuds/article.html"> No audio in one ear </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If sound is missing from the left or right ear while listening to your product, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC1023/productCodes/sport_earbuds/article.html","text":"Delay_when_switching_from_one_streaming_audio_source_to_another"}' href="/en_in/support/articles/HC1023/productCodes/sport_earbuds/article.html"> Delay when switching from one streaming audio source to another </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> This is normal: It may take a moment to switch sources if both sources are playing. During this time, it may seem like the new source is paused or the headset is not producing sound. </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2519/productCodes/sport_earbuds/article.html","text":"Poor_sound_quality_from_product"}' href="/en_in/support/articles/HC2519/productCodes/sport_earbuds/article.html"> Poor sound quality from product </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2660/productCodes/sport_earbuds/article.html","text":"No_volume_controls_on_headphones"}' href="/en_in/support/articles/HC2660/productCodes/sport_earbuds/article.html"> No volume controls on headphones </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you are unable to control the volume or are unaware of how to control the volume on your earbuds, note the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2667/productCodes/sport_earbuds/article.html","text":"Audio_counter_in_music_application_does_not_stop"}' href="/en_in/support/articles/HC2667/productCodes/sport_earbuds/article.html"> Audio counter in music application does not stop </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the music or audio counter in the any music app, including the Bose App, does not stop while you are not using the earbuds, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC1474/productCodes/sport_earbuds/article.html","text":"Sound_lost_during_online_virtual_meeting"}' href="/en_in/support/articles/HC1474/productCodes/sport_earbuds/article.html"> Sound lost during online virtual meeting </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2554/productCodes/sport_earbuds/article.html","text":"Too_much_bass_or_too_little_treble_from_product"}' href="/en_in/support/articles/HC2554/productCodes/sport_earbuds/article.html"> Too much bass or too little treble from product </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2526/productCodes/sport_earbuds/article.html","text":"Sound_and_video_out_of_sync"}' href="/en_in/support/articles/HC2526/productCodes/sport_earbuds/article.html"> Sound and video out of sync </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2482/productCodes/sport_earbuds/article.html","text":"No_audio_from_product"}' href="/en_in/support/articles/HC2482/productCodes/sport_earbuds/article.html"> No audio from product </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If your product seems to be set up properly but does not produce sound, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2495/productCodes/sport_earbuds/article.html","text":"Intermittent_audio_from_product"}' href="/en_in/support/articles/HC2495/productCodes/sport_earbuds/article.html"> Intermittent audio from product </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2170/productCodes/sport_earbuds/article.html","text":"Low_audio_from_product"}' href="/en_in/support/articles/HC2170/productCodes/sport_earbuds/article.html"> Low audio from product </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the volume level heard from your product is faint or quieter than normal, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2722/productCodes/sport_earbuds/article.html","text":"Siri_volume_is_too_loud"}' href="/en_in/support/articles/HC2722/productCodes/sport_earbuds/article.html"> Siri volume is too loud </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you are unable to set Siri's voice level to a comfortable listening level, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--ErrorCodes"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2675/productCodes/sport_earbuds/article.html","text":"Three_lights_glow_solid_on_the_charging_case"}' href="/en_in/support/articles/HC2675/productCodes/sport_earbuds/article.html"> Three lights glow solid on the charging case </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the 1st, 3rd and 5th LED lights on charging case are lit and glowing solid white, an error occurred with the case. To resolve this, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2562/productCodes/sport_earbuds/article.html","text":"Battery_LED_status_indicator_is_flashing_red_and_white"}' href="/en_in/support/articles/HC2562/productCodes/sport_earbuds/article.html"> Battery LED status indicator is flashing red and white </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> The battery LED flashing red and white is indicating an internal fault. Try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Bluetooth®"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2507/productCodes/sport_earbuds/article.html","text":"Cannot_connect_a_Bluetooth_device"}' href="/en_in/support/articles/HC2507/productCodes/sport_earbuds/article.html"> Cannot connect a Bluetooth device </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try. </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC764/productCodes/sport_earbuds/article.html","text":"Bluetooth_device_doesn't_work_from_a_distance"}' href="/en_in/support/articles/HC764/productCodes/sport_earbuds/article.html"> Bluetooth device doesn't work from a distance </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC799/productCodes/sport_earbuds/article.html","text":"Bluetooth_disconnects_from_paired_device"}' href="/en_in/support/articles/HC799/productCodes/sport_earbuds/article.html"> Bluetooth disconnects from paired device </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2779/productCodes/sport_earbuds/article.html","text":"One_earbud_won't_connect_or_power_on"}' href="/en_in/support/articles/HC2779/productCodes/sport_earbuds/article.html"> One earbud won't connect or power on </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If one earbud is not connecting to a Bluetooth device or powering on, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Battery"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2487/productCodes/sport_earbuds/article.html","text":"Battery_will_not_charge"}' href="/en_in/support/articles/HC2487/productCodes/sport_earbuds/article.html"> Battery will not charge </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC32/productCodes/sport_earbuds/article.html","text":"Short_battery_life"}' href="/en_in/support/articles/HC32/productCodes/sport_earbuds/article.html"> Short battery life </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the battery charge level drains at a faster rate than expected, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC1423/productCodes/sport_earbuds/article.html","text":"Battery_will_not_fully_charge"}' href="/en_in/support/articles/HC1423/productCodes/sport_earbuds/article.html"> Battery will not fully charge </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If your system indicates that your battery is charging but never indicates that charging is complete, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Power"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2479/productCodes/sport_earbuds/article.html","text":"Product_will_not_turn_on"}' href="/en_in/support/articles/HC2479/productCodes/sport_earbuds/article.html"> Product will not turn on </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If your product appears to be receiving power but won't power on as expected: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2498/productCodes/sport_earbuds/article.html","text":"Product_turns_on_or_off_by_itself"}' href="/en_in/support/articles/HC2498/productCodes/sport_earbuds/article.html"> Product turns on or off by itself </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If power to your product seems intermittent or it powers on and off unexpectedly, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC1423/productCodes/sport_earbuds/article.html","text":"Battery_will_not_fully_charge"}' href="/en_in/support/articles/HC1423/productCodes/sport_earbuds/article.html"> Battery will not fully charge </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If your system indicates that your battery is charging but never indicates that charging is complete, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC775/productCodes/sport_earbuds/article.html","text":"No_power"}' href="/en_in/support/articles/HC775/productCodes/sport_earbuds/article.html"> No power </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If your product is connected to power but does not appear to be receiving power, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2779/productCodes/sport_earbuds/article.html","text":"One_earbud_won't_connect_or_power_on"}' href="/en_in/support/articles/HC2779/productCodes/sport_earbuds/article.html"> One earbud won't connect or power on </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If one earbud is not connecting to a Bluetooth device or powering on, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Controls"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC777/productCodes/sport_earbuds/article.html","text":"Cannot_end_phone_call_from_headset"}' href="/en_in/support/articles/HC777/productCodes/sport_earbuds/article.html"> Cannot end phone call from headset </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the answer/end button on your Bose headphones is not ending phone calls, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2660/productCodes/sport_earbuds/article.html","text":"No_volume_controls_on_headphones"}' href="/en_in/support/articles/HC2660/productCodes/sport_earbuds/article.html"> No volume controls on headphones </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you are unable to control the volume or are unaware of how to control the volume on your earbuds, note the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2739/productCodes/sport_earbuds/article.html","text":"Spotify_Tap_does_not_work"}' href="/en_in/support/articles/HC2739/productCodes/sport_earbuds/article.html"> Spotify Tap does not work </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you are experiencing issues where Spotify Tap does not work with your device, please try these steps: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2661/productCodes/sport_earbuds/article.html","text":"Touch_control_not_working"}' href="/en_in/support/articles/HC2661/productCodes/sport_earbuds/article.html"> Touch control not working </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the earbuds don’t respond to touch control, please try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Microphone"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC741/productCodes/sport_earbuds/article.html","text":"Microphone_picks_up_sound_quietly_or_poorly"}' href="/en_in/support/articles/HC741/productCodes/sport_earbuds/article.html"> Microphone picks up sound quietly or poorly </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC740/productCodes/sport_earbuds/article.html","text":"Microphone_picks_up_sound_intermittently"}' href="/en_in/support/articles/HC740/productCodes/sport_earbuds/article.html"> Microphone picks up sound intermittently </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the microphone on your product picks up your voice inconsistently or people say you are cutting in and out when making phone calls with your product, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC509/productCodes/sport_earbuds/article.html","text":"Microphone_does_not_pick_up_sound"}' href="/en_in/support/articles/HC509/productCodes/sport_earbuds/article.html"> Microphone does not pick up sound </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--App"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2602/productCodes/sport_earbuds/article.html","text":""Product_Activation_Failed"_appears_in_Bose_app_during_setup"}' href="/en_in/support/articles/HC2602/productCodes/sport_earbuds/article.html"> "Product Activation Failed" appears in Bose app during setup </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> This message appears if your product is unable to connect to the Internet or to your Bose account. Try these suggestions to resolve the issue. </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2667/productCodes/sport_earbuds/article.html","text":"Audio_counter_in_music_application_does_not_stop"}' href="/en_in/support/articles/HC2667/productCodes/sport_earbuds/article.html"> Audio counter in music application does not stop </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the music or audio counter in the any music app, including the Bose App, does not stop while you are not using the earbuds, try the following: </p> </div> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2654/productCodes/sport_earbuds/article.html","text":"Bose_app_does_not_detect_product"}' href="/en_in/support/articles/HC2654/productCodes/sport_earbuds/article.html"> Bose app does not detect product </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__mainContent bose-troubleshootingArticle__mainContent--Setup"> <div class="bose-troubleshootingArticle__helpContainer "> <div class="bose-troubleshootingArticle__helpContent"> <a class="bose-troubleshootingArticle__helpContentTitle" data-tracking-event="button-click" data-tracking-info='{"targetpath":"/en_in/support/articles/HC2555/productCodes/sport_earbuds/article.html","text":"Software_or_firmware_update_will_not_install"}' href="/en_in/support/articles/HC2555/productCodes/sport_earbuds/article.html"> Software or firmware update will not install </a> </div> <p class="bose-troubleshootingArticle__helpContentDescription"> If you cannot start or complete an update on a Bose product or app, try the following: </p> </div> </div> <div class="bose-troubleshootingArticle__showMoreContent" data-showmorelabel="Show more articles"></div> <input type="hidden" class="js-troubleshootingArticle__hc" 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