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</li><li class="widget widget_nav_menu" id="nav_menu-2"><h4>Authors</h4><div class="menu-authors-container"><ul id="menu-authors" class="menu"><li id="menu-item-3395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3395"><a href="https://blog.oclc.org/next/author/skip-prichard/">Skip Prichard</a></li> <li id="menu-item-3408" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3408"><a href="https://blog.oclc.org/next/author/drew-bordas/">Drew Bordas</a></li> <li id="menu-item-3546" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3546"><a href="https://blog.oclc.org/next/author/brittany-brannon/">Brittany Brannon</a></li> <li id="menu-item-5106" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5106"><a href="https://blog.oclc.org/next/author/andy-breeding/">Andy Breeding</a></li> <li id="menu-item-3413" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3413"><a 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Faniel</a></li> <li id="menu-item-3381" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3381"><a href="https://blog.oclc.org/next/author/tyler-ferguson/">Tyler Ferguson</a></li> <li id="menu-item-3427" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3427"><a href="https://blog.oclc.org/next/author/bill-forgette/">Bill Forgette</a></li> <li id="menu-item-3401" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3401"><a href="https://blog.oclc.org/next/author/rachel-frick/">Rachel Frick</a></li> <li id="menu-item-3416" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3416"><a href="https://blog.oclc.org/next/author/don-hamparian/">Don Hamparian</a></li> <li id="menu-item-5078" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5078"><a href="https://blog.oclc.org/next/author/karen-hinton/">Karen Hinton</a></li> <li id="menu-item-3404" class="menu-item 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href="https://blog.oclc.org/next/author/saskia-leferink/">Saskia Leferink</a></li> <li id="menu-item-3418" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3418"><a href="https://blog.oclc.org/next/author/nancy-lensenmayer/">Nancy Lensenmayer</a></li> <li id="menu-item-3410" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3410"><a href="https://blog.oclc.org/next/author/scott-livingston/">Scott Livingston</a></li> <li id="menu-item-5111" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5111"><a href="https://blog.oclc.org/next/author/dennis-massie/">Dennis Massie</a></li> <li id="menu-item-3407" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3407"><a href="https://blog.oclc.org/next/author/john-mccullough/">John McCullough</a></li> <li id="menu-item-3385" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3385"><a href="https://blog.oclc.org/next/author/tony-melvyn/">Tony Melvyn</a></li> <li id="menu-item-3417" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3417"><a href="https://blog.oclc.org/next/author/jeff-mixter/">Jeff Mixter</a></li> <li id="menu-item-5121" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5121"><a href="https://blog.oclc.org/next/author/kendra-morgan/">Kendra Morgan</a></li> <li id="menu-item-3425" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3425"><a href="https://blog.oclc.org/next/author/chip-nilges/">Chip Nilges</a></li> <li id="menu-item-3391" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3391"><a href="https://blog.oclc.org/next/author/jennifer-peterson/">Jennifer Peterson</a></li> <li id="menu-item-3409" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3409"><a href="https://blog.oclc.org/next/author/julie-presas/">Julie Presas</a></li> <li id="menu-item-3405" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3405"><a href="https://blog.oclc.org/next/author/merrilee-proffitt/">Merrilee Proffitt</a></li> <li id="menu-item-4690" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4690"><a href="https://blog.oclc.org/next/author/christina-rodriques/">Christina Rodriques</a></li> <li id="menu-item-3878" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3878"><a href="https://blog.oclc.org/next/author/jenny-rosenfeld/">Jenny Rosenfeld</a></li> <li id="menu-item-3406" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3406"><a href="https://blog.oclc.org/next/author/mary-sauer-games/">Mary Sauer-Games</a></li> <li id="menu-item-3420" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3420"><a href="https://blog.oclc.org/next/author/andreas-schmidt/">Andreas Schmidt</a></li> <li id="menu-item-3388" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3388"><a href="https://blog.oclc.org/next/author/tammi-spayde/">Tammi Spayde</a></li> <li id="menu-item-3392" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3392"><a href="https://blog.oclc.org/next/author/christa-starck/">Christa Starck</a></li> <li id="menu-item-5176" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5176"><a href="https://blog.oclc.org/next/author/titia-van-der-werf/">Titia van der Werf</a></li> <li id="menu-item-3422" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3422"><a href="https://blog.oclc.org/next/author/eric-van-lubeek/">Eric van Lubeek</a></li> <li id="menu-item-3387" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3387"><a href="https://blog.oclc.org/next/author/cynthia-m-whitacre/">Cynthia M. Whitacre</a></li> <li id="menu-item-4616" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4616"><a href="https://blog.oclc.org/next/author/david-whitehair/">David Whitehair</a></li> <li id="menu-item-4960" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4960"><a href="https://blog.oclc.org/next/author/gina-winkler/">Gina Winkler</a></li> <li id="menu-item-3383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3383"><a href="https://blog.oclc.org/next/author/kelly-wolfe/">Kelly Wolfe</a></li> </ul></div></li><li class="widget widget_categories" id="categories-3"><h4>Topics</h4> <ul> <li class="cat-item cat-item-130"><a href="https://blog.oclc.org/next/topic/advocacy/">Advocacy</a> </li> <li class="cat-item cat-item-168"><a href="https://blog.oclc.org/next/topic/analytics/">Analytics</a> </li> <li class="cat-item cat-item-29"><a href="https://blog.oclc.org/next/topic/big-data/">Big data</a> </li> <li class="cat-item cat-item-55"><a href="https://blog.oclc.org/next/topic/cataloging/">Cataloging</a> </li> <li class="cat-item cat-item-123"><a href="https://blog.oclc.org/next/topic/change-management/">Change management</a> </li> <li class="cat-item cat-item-75"><a href="https://blog.oclc.org/next/topic/community/">Community</a> </li> <li class="cat-item cat-item-115"><a href="https://blog.oclc.org/next/topic/community-engagement/">Community engagement</a> </li> <li class="cat-item cat-item-70"><a href="https://blog.oclc.org/next/topic/customer-experience/">Customer experience</a> </li> <li class="cat-item cat-item-85"><a href="https://blog.oclc.org/next/topic/digital-collections/">Digital collections</a> </li> <li class="cat-item cat-item-128"><a href="https://blog.oclc.org/next/topic/discovery/">Discovery</a> </li> <li class="cat-item cat-item-96"><a href="https://blog.oclc.org/next/topic/diversity/">Diversity</a> </li> <li class="cat-item cat-item-73"><a href="https://blog.oclc.org/next/topic/genealogy/">Genealogy</a> </li> <li class="cat-item cat-item-84"><a href="https://blog.oclc.org/next/topic/leadership/">Leadership</a> </li> <li class="cat-item cat-item-18"><a href="https://blog.oclc.org/next/topic/learning/">Learning</a> </li> <li class="cat-item cat-item-53"><a href="https://blog.oclc.org/next/topic/librarianship/">Librarianship</a> </li> <li class="cat-item cat-item-4"><a href="https://blog.oclc.org/next/topic/linked-data/">Linked data</a> </li> <li class="cat-item cat-item-112"><a href="https://blog.oclc.org/next/topic/marketing/">Marketing</a> </li> <li class="cat-item cat-item-42"><a href="https://blog.oclc.org/next/topic/membership/">Membership</a> </li> <li class="cat-item cat-item-148"><a href="https://blog.oclc.org/next/topic/metadata/">Metadata</a> </li> <li class="cat-item cat-item-12"><a href="https://blog.oclc.org/next/topic/mission/">Mission</a> </li> <li class="cat-item cat-item-126"><a href="https://blog.oclc.org/next/topic/open-content/">Open content</a> </li> <li class="cat-item cat-item-79"><a href="https://blog.oclc.org/next/topic/organizational-culture/">Organizational culture</a> </li> <li class="cat-item cat-item-22"><a href="https://blog.oclc.org/next/topic/partnerships/">Partnerships</a> </li> <li class="cat-item cat-item-62"><a href="https://blog.oclc.org/next/topic/print-collections/">Print collections</a> </li> <li class="cat-item cat-item-40"><a href="https://blog.oclc.org/next/topic/research/">Research</a> </li> <li class="cat-item cat-item-28"><a href="https://blog.oclc.org/next/topic/resource-sharing/">Resource sharing</a> </li> <li class="cat-item cat-item-129"><a href="https://blog.oclc.org/next/topic/security/">Security</a> </li> <li class="cat-item cat-item-127"><a href="https://blog.oclc.org/next/topic/social-justice/">Social justice</a> </li> <li class="cat-item cat-item-59"><a href="https://blog.oclc.org/next/topic/society/">Society</a> </li> <li class="cat-item cat-item-47"><a href="https://blog.oclc.org/next/topic/strategy/">Strategy</a> </li> <li class="cat-item cat-item-37"><a href="https://blog.oclc.org/next/topic/technology/">Technology</a> </li> <li class="cat-item cat-item-27"><a href="https://blog.oclc.org/next/topic/trends/">Trends</a> </li> <li class="cat-item cat-item-11"><a href="https://blog.oclc.org/next/topic/workflows/">Workflows</a> </li> </ul> </li> </ul> </nav>  </div> </aside>   <div class="col-md-14 col-sm-18"> <div class="blog-style-one">  <article class="blog-item"> <header> <h2 class="title"> <a href="https://blog.oclc.org/next/redefining-the-library-experience-global-insights-for-future-planning/">Redefining the library experience: Global insights for future planning</a> </h2> <div class="meta-info"> <img data-del="avatar" src='https://blog.oclc.org/next/wp-content/uploads/2021/09/christina_rodriques-150x150.jpg' class='avatar pp-user-avatar avatar-90 wp-user-avatar wp-user-avatar-90 photo ' height='90' width='90'/> <ul> <li> <a href="https://blog.oclc.org/next/author/christina-rodriques/" title="Posts by Christina Rodriques" rel="author">Christina Rodriques</a></li> <li> 30 August 2023</li> <li><a href="https://blog.oclc.org/next/topic/community-engagement/">Community engagement</a></li> <li><a href="https://blog.oclc.org/next/topic/leadership/">Leadership</a></li> <li><a href="https://blog.oclc.org/next/topic/membership/">Membership</a></li> </ul> </div> </header> <div class="the-post-thumbnail"><a href="https://blog.oclc.org/next/redefining-the-library-experience-global-insights-for-future-planning/"></a></div> <div class="post-body"> <p><a href="https://blog.oclc.org/next/wp-content/uploads/2023/08/nextbanner_redefining_experience_survey.jpg"><img fetchpriority="high" decoding="async" class="alignnone size-full wp-image-5154" src="https://blog.oclc.org/next/wp-content/uploads/2023/08/nextbanner_redefining_experience_survey.jpg" alt="" width="1080" height="344" srcset="https://blog.oclc.org/next/wp-content/uploads/2023/08/nextbanner_redefining_experience_survey.jpg 1080w, https://blog.oclc.org/next/wp-content/uploads/2023/08/nextbanner_redefining_experience_survey-300x96.jpg 300w, https://blog.oclc.org/next/wp-content/uploads/2023/08/nextbanner_redefining_experience_survey-1024x326.jpg 1024w, https://blog.oclc.org/next/wp-content/uploads/2023/08/nextbanner_redefining_experience_survey-768x245.jpg 768w" sizes="(max-width: 1080px) 100vw, 1080px" /></a></p> <p>Libraries are no stranger to change. As community expectations shift, so do our libraries. This adaptability was on full display during the height of the COVID-19 pandemic. But as that pressure has subsided, we’re seeing widespread reflection around what libraries will look like in the future. Many library leaders are thinking about fundamental transformations, with the goal of creating a more impactful library experience for their users.</p> <p>During the past year, <a href="https://www.oclc.org/en/membership/councils.html" target="_blank" rel="noopener">OCLC Global Council</a> and <a href="https://www.oclc.org/research/home.html" target="_blank" rel="noopener">OCLC Research</a> explored the idea of the changing library experience by focusing on topics such as community engagement, collaboration, and innovative programs that meet library users’ evolving needs and expectations. Planning for this work was informed by efforts associated with our <a href="https://www.oclc.org/research/areas/library-collaboration-research/new-model-library.html" target="_blank" rel="noopener">New Model Library: Pandemic Effects and Library Directions</a> research. And it was accomplished through online thought leadership webinars and a global survey that spanned all library sizes and types. What we learned is that libraries will continue to be necessary infrastructure for supporting local communities. And to deliver impact, there’s increasing need for partnership and library staff support.</p> <p><span id="more-5146"></span></p> <p>The “Redefining the library experience” global survey collected feedback from more than 1,600 respondents from 77 countries and territories. And while it garnered data across a wide variety of questions, a handful of findings stand out regarding changing library experiences. These include:</p> <ul> <li>Libraries will increasingly play the role of “space providers”</li> <li>Demand for open access in academic libraries will intensify</li> <li>Resource sharing through consortia will increase</li> <li>Partnerships with nonprofit and government agencies will increase for public libraries</li> <li>Academic librarians expect increased partnerships with consortia and other libraries</li> <li>Library workers may see more flexible working options and access to mental health care</li> <li>Additional need for data analytics is expected</li> </ul> <p>The <a href="https://www.oclc.org/go/en/publications/gc-survey-2023.html" target="_blank" rel="noopener">resulting report</a> provides an overview of how these findings relate to what resources and services libraries offer, how libraries engage with their communities and partners, and the evolving needs of library workers.</p> <h2>Library space as a service</h2> <p>The idea of library “space as a service” stood out in the findings. While not a surprise or a new trend, it feels significant when we think about the substantial shifts that will differentiate the library of the future. Not only did respondents and webinar participants indicate an even more diverse array of uses for their spaces, but they also mentioned an increased need for flexibility. In fact, 31 percent of survey respondents said they’d like their library to be described as a “flexible space” 10 years from now.</p> <p>Respondents were also asked how spaces in their library designed for meetings or collaborative work might change. Nearly 60 percent of respondents anticipate an increase in this type of physical space in the next five to ten years. And while space will almost certainly expand across all library types, the survey indicated that academic libraries are more likely to expect an increase, with an emphasis on multi-use flexible space.</p> <blockquote><p>Several Global Council leaders discussed how their libraries are developing unique offerings during the <a href="https://www.oclc.org/en/events/2023/redefining-library-experience-ideas-into-action.html" target="_blank" rel="noopener">Redefining the library experience: Putting ideas into action</a> webinar.</p></blockquote> <p><a href="https://blog.oclc.org/next/wp-content/uploads/2023/08/trusted-source-of-information.jpg"><img decoding="async" class="size-full wp-image-5150 aligncenter" src="https://blog.oclc.org/next/wp-content/uploads/2023/08/trusted-source-of-information.jpg" alt="" width="728" height="563" srcset="https://blog.oclc.org/next/wp-content/uploads/2023/08/trusted-source-of-information.jpg 728w, https://blog.oclc.org/next/wp-content/uploads/2023/08/trusted-source-of-information-300x232.jpg 300w" sizes="(max-width: 728px) 100vw, 728px" /></a></p> <h2>Experience of library workers</h2> <p>The report also highlights how the library experience explicitly includes both library users and library workers. Again, as the pandemic has settled, new awareness of library worker needs has come front and center. Looking forward, how technology will affect workflows and job duties is important but so is the need for flexible work options and mental health support. According to the survey, 44 percent of respondents expect flexible working options to increase during the next decade and 26 percent believe that access to mental health care will expand.</p> <p>There’s tremendous value in bringing together global library insights to inform future practice. Time and time again, we learn that libraries share similar challenges regardless of library type, location, or size; and that by coming together, we can find solutions. So, as you think about the library experience in your future planning, consider this report carefully to compare your ideas with those of your peers from around the world.</p> <p>View the full <a href="https://www.oclc.org/go/en/publications/gc-survey-2023.html" target="_blank" rel="noopener">Redefining the library experience report</a>, including charts with detailed findings.</p> <hr /> <p><em>Global Council areas of focus concentrate efforts around a topic of interest to libraries around the world. This important work spans not only geographic regions, but all types of libraries, while providing opportunities for professionals at all levels of their careers to participate and add their voices and ideas to the conversation. To learn more about the Global Council area of focus work, including previous topic areas, please visit <a href="https://www.oclc.org/en/membership/area-of-focus.html" target="_blank" rel="noopener">oc.lc/gc-area-of-focus</a>.</em></p> <div class="crp_related crp-masonry"><h3>Related Posts:</h3><ul><li><a href="https://blog.oclc.org/next/community-center-lessons/" class="crp_link post-5261"><figure><img src="https://blog.oclc.org/next/wp-content/uploads/2024/02/new_community_center_banner.jpg" class="crp_thumb crp_firstcorrect" alt="Next blog banner for post on OCLC community center update. 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