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body.content-style-unboxed .site{background:var(--global-palette9);}h1,h2,h3,h4,h5,h6{font-family:var(--global-heading-font-family);}h1{font-weight:700;font-size:32px;line-height:1.5;color:var(--global-palette3);}h2{font-weight:700;font-size:28px;line-height:1.5;color:var(--global-palette3);}h3{font-weight:700;font-size:24px;line-height:1.5;color:var(--global-palette3);}h4{font-weight:700;font-size:22px;line-height:1.5;color:var(--global-palette4);}h5{font-weight:700;font-size:20px;line-height:1.5;color:var(--global-palette4);}h6{font-weight:700;font-size:18px;line-height:1.5;color:var(--global-palette5);}.entry-hero .kadence-breadcrumbs{max-width:1290px;}.site-container, .site-header-row-layout-contained, .site-footer-row-layout-contained, .entry-hero-layout-contained, .comments-area, .alignfull > .wp-block-cover__inner-container, .alignwide > .wp-block-cover__inner-container{max-width:var(--global-content-width);}.content-width-narrow .content-container.site-container, .content-width-narrow .hero-container.site-container{max-width:var(--global-content-narrow-width);}@media all and (min-width: 1520px){.wp-site-blocks .content-container .alignwide{margin-left:-115px;margin-right:-115px;width:unset;max-width:unset;}}@media all and (min-width: 1102px){.content-width-narrow .wp-site-blocks .content-container .alignwide{margin-left:-130px;margin-right:-130px;width:unset;max-width:unset;}}.content-style-boxed .wp-site-blocks .entry-content .alignwide{margin-left:-3rem;margin-right:-3rem;}@media all and (max-width: 1024px){.content-style-boxed .wp-site-blocks .entry-content .alignwide{margin-left:-2rem;margin-right:-2rem;}}@media all and (max-width: 767px){.content-style-boxed .wp-site-blocks .entry-content .alignwide{margin-left:-1.5rem;margin-right:-1.5rem;}}.content-area{margin-top:3rem;margin-bottom:3rem;}@media all and (max-width: 1024px){.content-area{margin-top:3rem;margin-bottom:3rem;}}@media all and (max-width: 767px){.content-area{margin-top:2rem;margin-bottom:2rem;}}.entry-content-wrap{padding:3rem;}@media all and (max-width: 1024px){.entry-content-wrap{padding:2rem;}}@media all and (max-width: 767px){.entry-content-wrap{padding:1.5rem;}}.entry.single-entry{box-shadow:0px 15px 15px -10px rgba(0,0,0,0.05);}.entry.loop-entry{box-shadow:0px 15px 15px -10px rgba(0,0,0,0.05);}.loop-entry .entry-content-wrap{padding:2rem;}@media all and (max-width: 1024px){.loop-entry .entry-content-wrap{padding:2rem;}}@media all and (max-width: 767px){.loop-entry .entry-content-wrap{padding:1.5rem;}}.primary-sidebar.widget-area .widget{margin-bottom:1.5em;color:var(--global-palette4);}.primary-sidebar.widget-area .widget-title{font-weight:700;font-size:20px;line-height:1.5;color:var(--global-palette3);}button, .button, .wp-block-button__link, input[type="button"], input[type="reset"], input[type="submit"], .fl-button, .elementor-button-wrapper .elementor-button{box-shadow:0px 0px 0px -7px rgba(0,0,0,0);}button:hover, button:focus, button:active, .button:hover, .button:focus, .button:active, .wp-block-button__link:hover, .wp-block-button__link:focus, .wp-block-button__link:active, input[type="button"]:hover, input[type="button"]:focus, input[type="button"]:active, input[type="reset"]:hover, input[type="reset"]:focus, input[type="reset"]:active, input[type="submit"]:hover, input[type="submit"]:focus, input[type="submit"]:active, .elementor-button-wrapper .elementor-button:hover, .elementor-button-wrapper .elementor-button:focus, .elementor-button-wrapper .elementor-button:active{box-shadow:0px 15px 25px -7px rgba(0,0,0,0.1);}@media all and (min-width: 1025px){.transparent-header .entry-hero .entry-hero-container-inner{padding-top:100px;}}@media all and (max-width: 1024px){.mobile-transparent-header .entry-hero .entry-hero-container-inner{padding-top:100px;}}@media all and (max-width: 767px){.mobile-transparent-header .entry-hero .entry-hero-container-inner{padding-top:100px;}}.site-middle-footer-inner-wrap{padding-top:30px;padding-bottom:30px;grid-column-gap:30px;grid-row-gap:30px;}.site-middle-footer-inner-wrap .widget{margin-bottom:30px;}.site-middle-footer-inner-wrap .site-footer-section:not(:last-child):after{right:calc(-30px / 2);}.site-top-footer-inner-wrap{padding-top:30px;padding-bottom:30px;grid-column-gap:30px;grid-row-gap:30px;}.site-top-footer-inner-wrap .widget{margin-bottom:30px;}.site-top-footer-inner-wrap .site-footer-section:not(:last-child):after{right:calc(-30px / 2);}.site-bottom-footer-wrap .site-footer-row-container-inner{background:var(--global-palette6);}.site-bottom-footer-inner-wrap{padding-top:30px;padding-bottom:30px;grid-column-gap:30px;}.site-bottom-footer-inner-wrap .widget{margin-bottom:30px;}.site-bottom-footer-inner-wrap .site-footer-section:not(:last-child):after{right:calc(-30px / 2);}.footer-social-wrap .footer-social-inner-wrap{font-size:1em;gap:0.3em;}.site-footer .site-footer-wrap .site-footer-section .footer-social-wrap .footer-social-inner-wrap .social-button{border:2px none transparent;border-radius:3px;}#colophon .footer-html{font-style:normal;font-size:14px;color:var(--global-palette9);}#colophon .footer-navigation .footer-menu-container > ul > li > a{padding-left:calc(1.2em / 2);padding-right:calc(1.2em / 2);padding-top:calc(0.6em / 2);padding-bottom:calc(0.6em / 2);color:var(--global-palette9);}#colophon .footer-navigation .footer-menu-container > ul li a{font-style:normal;font-size:19px;}#colophon .footer-navigation .footer-menu-container > ul li a:hover{color:var(--global-palette9);}#colophon .footer-navigation .footer-menu-container > ul li.current-menu-item > a{color:var(--global-palette8);}.wp-site-blocks .page-title h1{font-style:normal;font-size:46px;}.page-hero-section .entry-hero-container-inner{background:var(--global-palette8);border-bottom:0px solid #d9d9d9;}.entry-hero.page-hero-section .entry-header{min-height:150px;}.page-hero-section .hero-section-overlay{background:var(--global-palette8);} /* Kadence Header CSS */ @media all and (max-width: 1024px){.mobile-transparent-header #masthead{position:absolute;left:0px;right:0px;z-index:100;}.kadence-scrollbar-fixer.mobile-transparent-header #masthead{right:var(--scrollbar-offset,0);}.mobile-transparent-header #masthead, .mobile-transparent-header .site-top-header-wrap .site-header-row-container-inner, .mobile-transparent-header .site-main-header-wrap .site-header-row-container-inner, .mobile-transparent-header .site-bottom-header-wrap .site-header-row-container-inner{background:transparent;}.site-header-row-tablet-layout-fullwidth, .site-header-row-tablet-layout-standard{padding:0px;}}@media all and (min-width: 1025px){.transparent-header #masthead{position:absolute;left:0px;right:0px;z-index:100;}.transparent-header.kadence-scrollbar-fixer #masthead{right:var(--scrollbar-offset,0);}.transparent-header #masthead, .transparent-header .site-top-header-wrap .site-header-row-container-inner, .transparent-header .site-main-header-wrap .site-header-row-container-inner, .transparent-header .site-bottom-header-wrap .site-header-row-container-inner{background:transparent;}}.site-branding a.brand img{max-width:200px;}.site-branding a.brand img.svg-logo-image{width:200px;}.site-branding{padding:0px 0px 0px 0px;}#masthead, #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start):not(.site-header-row-container):not(.site-main-header-wrap), #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) > .site-header-row-container-inner{background:var(--global-palette8);}.site-main-header-wrap .site-header-row-container-inner{background:#f9f9f9;}.site-main-header-inner-wrap{min-height:100px;}.site-top-header-inner-wrap{min-height:0px;}.site-bottom-header-inner-wrap{min-height:0px;}#masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start):not(.site-header-row-container):not(.item-hidden-above):not(.site-main-header-wrap), #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start):not(.item-hidden-above) > .site-header-row-container-inner{background:var(--global-palette9);}#masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .header-menu-container > ul > li > a{color:var(--global-palette3);}#masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .mobile-toggle-open-container .menu-toggle-open, #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .search-toggle-open-container .search-toggle-open{color:var(--global-palette3);}#masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .header-menu-container > ul > li > a:hover{color:var(--global-palette1);}#masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .mobile-toggle-open-container .menu-toggle-open:hover, #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .mobile-toggle-open-container .menu-toggle-open:focus, #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .search-toggle-open-container .search-toggle-open:hover, #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .search-toggle-open-container .search-toggle-open:focus{color:var(--global-palette1);}#masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .header-menu-container > ul > li.current-menu-item > a, #masthead .kadence-sticky-header.item-is-fixed:not(.item-at-start) .header-menu-container > ul > li.current_page_item > a{color:var(--global-palette1);}.header-navigation[class*="header-navigation-style-underline"] .header-menu-container.primary-menu-container>ul>li>a:after{width:calc( 100% - 1.8em);}.main-navigation .primary-menu-container > ul > li.menu-item > a{padding-left:calc(1.8em / 2);padding-right:calc(1.8em / 2);padding-top:0.6em;padding-bottom:0.6em;color:var(--global-palette3);}.main-navigation .primary-menu-container > ul > li.menu-item > .dropdown-nav-special-toggle{right:calc(1.8em / 2);}.main-navigation .primary-menu-container > ul > li.menu-item > a:hover{color:var(--global-palette1);background:var(--global-palette7);}.main-navigation .primary-menu-container > ul > li.menu-item.current-menu-item > a{color:rgba(113,128,150,0);background:rgba(113,128,150,0);}.header-navigation[class*="header-navigation-style-underline"] .header-menu-container.secondary-menu-container>ul>li>a:after{width:calc( 100% - 1.2em);}.secondary-navigation .secondary-menu-container > ul > li.menu-item > a{padding-left:calc(1.2em / 2);padding-right:calc(1.2em / 2);padding-top:0.6em;padding-bottom:0.6em;color:var(--global-palette5);}.secondary-navigation .primary-menu-container > ul > li.menu-item > .dropdown-nav-special-toggle{right:calc(1.2em / 2);}.secondary-navigation .secondary-menu-container > ul > li.menu-item > a:hover{color:var(--global-palette-highlight);}.secondary-navigation .secondary-menu-container > ul > li.menu-item.current-menu-item > a{color:var(--global-palette3);}.header-navigation .header-menu-container ul ul.sub-menu, .header-navigation .header-menu-container ul ul.submenu{background:var(--global-palette9);box-shadow:0px 2px 13px 0px rgba(0,0,0,0.1);}.header-navigation .header-menu-container ul ul li.menu-item, .header-menu-container ul.menu > li.kadence-menu-mega-enabled > ul > li.menu-item > a{border-bottom:1px solid rgba(0,0,0,0.2);}.header-navigation .header-menu-container ul ul li.menu-item > a{width:200px;padding-top:0.6em;padding-bottom:0.6em;color:var(--global-palette3);font-size:12px;}.header-navigation .header-menu-container ul ul li.menu-item > a:hover{color:var(--global-palette1);background:var(--global-palette8);}.header-navigation .header-menu-container ul ul li.menu-item.current-menu-item > a{color:var(--global-palette3);background:var(--global-palette9);}.mobile-toggle-open-container .menu-toggle-open{color:var(--global-palette5);padding:0.4em 0.6em 0.4em 0.6em;font-size:14px;}.mobile-toggle-open-container .menu-toggle-open.menu-toggle-style-bordered{border:1px solid currentColor;}.mobile-toggle-open-container .menu-toggle-open .menu-toggle-icon{font-size:20px;}.mobile-toggle-open-container .menu-toggle-open:hover, .mobile-toggle-open-container .menu-toggle-open:focus{color:var(--global-palette-highlight);}.mobile-navigation ul li{font-size:14px;}.mobile-navigation ul li a{padding-top:1em;padding-bottom:1em;}.mobile-navigation ul li > a, .mobile-navigation ul li.menu-item-has-children > .drawer-nav-drop-wrap{color:var(--global-palette4);}.mobile-navigation ul li > a:hover, .mobile-navigation ul li.menu-item-has-children > .drawer-nav-drop-wrap:hover{color:var(--global-palette5);}.mobile-navigation ul li.current-menu-item > a, .mobile-navigation ul li.current-menu-item.menu-item-has-children > .drawer-nav-drop-wrap{color:var(--global-palette-highlight);}.mobile-navigation ul li.menu-item-has-children .drawer-nav-drop-wrap, .mobile-navigation ul li:not(.menu-item-has-children) a{border-bottom:1px solid var(--global-palette6);}.mobile-navigation:not(.drawer-navigation-parent-toggle-true) ul li.menu-item-has-children .drawer-nav-drop-wrap button{border-left:1px solid var(--global-palette6);}#mobile-drawer .drawer-inner, #mobile-drawer.popup-drawer-layout-fullwidth.popup-drawer-animation-slice .pop-portion-bg, #mobile-drawer.popup-drawer-layout-fullwidth.popup-drawer-animation-slice.pop-animated.show-drawer .drawer-inner{background:var(--global-palette7);}#mobile-drawer .drawer-header .drawer-toggle{padding:0.37em 0.37em 0.37em 0.37em;font-size:22px;}#mobile-drawer .drawer-header .drawer-toggle, #mobile-drawer .drawer-header .drawer-toggle:focus{color:var(--global-palette8);background:var(--global-palette5);}#main-header .header-button{border-radius:120px 120px 120px 120px;color:var(--global-palette9);background:var(--global-palette2);border:2px none transparent;box-shadow:0px 0px 0px -7px rgba(0,0,0,0);}#main-header .header-button:hover{color:var(--global-palette8);background:#b56118;box-shadow:0px 15px 25px -7px rgba(0,0,0,0.1);}.header-social-wrap .header-social-inner-wrap{font-size:1em;gap:0.3em;}.header-social-wrap .header-social-inner-wrap .social-button{border:2px none transparent;border-radius:3px;}.header-mobile-social-wrap .header-mobile-social-inner-wrap{font-size:1em;gap:0.3em;}.header-mobile-social-wrap .header-mobile-social-inner-wrap .social-button{border:2px none transparent;border-radius:3px;}.search-toggle-open-container .search-toggle-open{color:var(--global-palette5);}.search-toggle-open-container .search-toggle-open.search-toggle-style-bordered{border:1px solid currentColor;}.search-toggle-open-container .search-toggle-open .search-toggle-icon{font-size:1em;}.search-toggle-open-container .search-toggle-open:hover, .search-toggle-open-container .search-toggle-open:focus{color:var(--global-palette-highlight);}#search-drawer .drawer-inner{background:rgba(9, 12, 16, 0.97);}.mobile-header-button-wrap .mobile-header-button-inner-wrap .mobile-header-button{border:2px none transparent;box-shadow:0px 0px 0px -7px rgba(0,0,0,0);}.mobile-header-button-wrap .mobile-header-button-inner-wrap .mobile-header-button:hover{box-shadow:0px 15px 25px -7px rgba(0,0,0,0.1);} /* Kadence Pro Header CSS */ .header-navigation-dropdown-direction-left ul ul.submenu, .header-navigation-dropdown-direction-left ul ul.sub-menu{right:0px;left:auto;}.rtl .header-navigation-dropdown-direction-right ul ul.submenu, .rtl .header-navigation-dropdown-direction-right ul ul.sub-menu{left:0px;right:auto;}.header-account-button .nav-drop-title-wrap > .kadence-svg-iconset, .header-account-button > .kadence-svg-iconset{font-size:1.2em;}.site-header-item .header-account-button .nav-drop-title-wrap, .site-header-item .header-account-wrap > .header-account-button{display:flex;align-items:center;}.header-account-style-icon_label .header-account-label{padding-left:5px;}.header-account-style-label_icon .header-account-label{padding-right:5px;}.site-header-item .header-account-wrap .header-account-button{text-decoration:none;box-shadow:none;color:inherit;background:transparent;padding:0.6em 0em 0.6em 0em;}.header-mobile-account-wrap .header-account-button .nav-drop-title-wrap > .kadence-svg-iconset, .header-mobile-account-wrap .header-account-button > .kadence-svg-iconset{font-size:1.2em;}.header-mobile-account-wrap .header-account-button .nav-drop-title-wrap, .header-mobile-account-wrap > .header-account-button{display:flex;align-items:center;}.header-mobile-account-wrap.header-account-style-icon_label .header-account-label{padding-left:5px;}.header-mobile-account-wrap.header-account-style-label_icon .header-account-label{padding-right:5px;}.header-mobile-account-wrap .header-account-button{text-decoration:none;box-shadow:none;color:inherit;background:transparent;padding:0.6em 0em 0.6em 0em;}#login-drawer .drawer-inner .drawer-content{display:flex;justify-content:center;align-items:center;position:absolute;top:0px;bottom:0px;left:0px;right:0px;padding:0px;}#loginform p label{display:block;}#login-drawer #loginform{width:100%;}#login-drawer #loginform input{width:100%;}#login-drawer #loginform input[type="checkbox"]{width:auto;}#login-drawer .drawer-inner .drawer-header{position:relative;z-index:100;}#login-drawer .drawer-content_inner.widget_login_form_inner{padding:2em;width:100%;max-width:350px;border-radius:.25rem;background:var(--global-palette9);color:var(--global-palette4);}#login-drawer .lost_password a{color:var(--global-palette6);}#login-drawer .lost_password, #login-drawer .register-field{text-align:center;}#login-drawer .widget_login_form_inner p{margin-top:1.2em;margin-bottom:0em;}#login-drawer .widget_login_form_inner p:first-child{margin-top:0em;}#login-drawer .widget_login_form_inner label{margin-bottom:0.5em;}#login-drawer hr.register-divider{margin:1.2em 0;border-width:1px;}#login-drawer .register-field{font-size:90%;}.tertiary-navigation .tertiary-menu-container > ul > li.menu-item > a{padding-left:calc(1.2em / 2);padding-right:calc(1.2em / 2);padding-top:0.6em;padding-bottom:0.6em;color:var(--global-palette5);}.tertiary-navigation .tertiary-menu-container > ul > li.menu-item > a:hover{color:var(--global-palette-highlight);}.tertiary-navigation .tertiary-menu-container > ul > li.menu-item.current-menu-item > a{color:var(--global-palette3);}.quaternary-navigation .quaternary-menu-container > ul > li.menu-item > a{padding-left:calc(1.2em / 2);padding-right:calc(1.2em / 2);padding-top:0.6em;padding-bottom:0.6em;color:var(--global-palette5);}.quaternary-navigation .quaternary-menu-container > ul > li.menu-item > a:hover{color:var(--global-palette-highlight);}.quaternary-navigation .quaternary-menu-container > ul > li.menu-item.current-menu-item > a{color:var(--global-palette3);}#main-header .header-divider{border-right:1px solid var(--global-palette6);height:50%;}#main-header .header-divider2{border-right:1px solid var(--global-palette6);height:50%;}#main-header .header-divider3{border-right:1px solid var(--global-palette6);height:50%;}#mobile-header .header-mobile-divider{border-right:1px solid var(--global-palette6);height:50%;}#mobile-header .header-mobile-divider2{border-right:1px solid var(--global-palette6);height:50%;}.header-item-search-bar form ::-webkit-input-placeholder{color:currentColor;opacity:0.5;}.header-item-search-bar form ::placeholder{color:currentColor;opacity:0.5;}.header-search-bar form{max-width:100%;width:240px;}.header-mobile-search-bar form{max-width:calc(100vw - var(--global-sm-spacing) - var(--global-sm-spacing));width:240px;}.header-widget-lstyle-normal .header-widget-area-inner a:not(.button){text-decoration:underline;}.element-contact-inner-wrap{display:flex;flex-wrap:wrap;align-items:center;margin-top:-0.6em;margin-left:calc(-0.6em / 2);margin-right:calc(-0.6em / 2);}.element-contact-inner-wrap .header-contact-item{display:inline-flex;flex-wrap:wrap;align-items:center;margin-top:0.6em;margin-left:calc(0.6em / 2);margin-right:calc(0.6em / 2);}.element-contact-inner-wrap .header-contact-item .kadence-svg-iconset{font-size:1em;}.header-contact-item img{display:inline-block;}.header-contact-item .contact-label{margin-left:0.3em;}.rtl .header-contact-item .contact-label{margin-right:0.3em;margin-left:0px;}.header-mobile-contact-wrap .element-contact-inner-wrap{display:flex;flex-wrap:wrap;align-items:center;margin-top:-0.6em;margin-left:calc(-0.6em / 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.kt-blocks-info-box-link-wrap:hover{background:var(--global-palette8, #F7FAFC);}#kt-info-box_563a91-7e .kt-info-svg-icon, #kt-info-box_563a91-7e .kt-info-svg-icon-flip, #kt-info-box_563a91-7e .kt-blocks-info-box-number{font-size:30px;}#kt-info-box_563a91-7e .kt-blocks-info-box-media{color:rgba(208,111,26,0.5);background:rgba(208,111,26,0.1);border-color:#444444;border-radius:200px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:15px;padding-right:15px;padding-bottom:15px;padding-left:15px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_563a91-7e .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}#kt-info-box_563a91-7e .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:rgba(208,111,26,0.8);background:rgba(208,111,26,0.2);border-color:#444444;}#kt-info-box_563a91-7e h3.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_563a91-7e .kt-blocks-info-box-text{font-size:14px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_563a91-7e .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}#kt-info-box_563a91-7e .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore{color:#ffffff;background:#444444;border-color:#444444;}</style> <div id="kt-info-box_563a91-7e" class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/reftracker/"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-ic_glass"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 8 8" height="30" width="30" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M3.5 0c-1.93 0-3.5 1.57-3.5 3.5s1.57 3.5 3.5 3.5c.59 0 1.17-.14 1.66-.41a1 1 0 0 0 .13.13l1 1a1.02 1.02 0 1 0 1.44-1.44l-1-1a1 1 0 0 0-.16-.13c.27-.49.44-1.06.44-1.66 0-1.93-1.57-3.5-3.5-3.5zm0 1c1.39 0 2.5 1.11 2.5 2.5 0 .66-.24 1.27-.66 1.72-.01.01-.02.02-.03.03a1 1 0 0 0-.13.13c-.44.4-1.04.63-1.69.63-1.39 0-2.5-1.11-2.5-2.5s1.11-2.5 2.5-2.5z"></path></svg></span></div></div></div></div><div class="kt-infobox-textcontent"><h3 class="kt-blocks-info-box-title">RefTracker</h3></div></a></div> <style>#kt-info-box_fd936d-b2 .kt-blocks-info-box-link-wrap{border-radius:20px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:rgba(242, 242, 242, 0);max-width:300px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-link-wrap:hover{background:var(--global-palette8, #F7FAFC);}#kt-info-box_fd936d-b2 .kt-info-svg-icon, #kt-info-box_fd936d-b2 .kt-info-svg-icon-flip, #kt-info-box_fd936d-b2 .kt-blocks-info-box-number{font-size:30px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-media{color:rgba(208,111,26,0.5);background:rgba(208,111,26,0.1);border-color:#444444;border-radius:200px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:15px;padding-right:15px;padding-bottom:15px;padding-left:15px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:rgba(208,111,26,0.8);background:rgba(208,111,26,0.2);border-color:#444444;}#kt-info-box_fd936d-b2 h3.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-text{font-size:14px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}#kt-info-box_fd936d-b2 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore{color:#ffffff;background:#444444;border-color:#444444;}</style> <div id="kt-info-box_fd936d-b2" class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/reftracker#express"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-fas_search-plus"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 512 512" height="30" width="30" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6 0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6 9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0 208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7 99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136 136-60.8 136-136z"></path></svg></span></div></div></div></div><div class="kt-infobox-textcontent"><h3 class="kt-blocks-info-box-title">RefTracker Express</h3></div></a></div> <style>#kt-info-box_77098a-ac .kt-blocks-info-box-link-wrap{border-radius:20px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:rgba(242, 242, 242, 0);max-width:300px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}#kt-info-box_77098a-ac .kt-blocks-info-box-link-wrap:hover{background:var(--global-palette8, #F7FAFC);}#kt-info-box_77098a-ac .kt-info-svg-icon, #kt-info-box_77098a-ac .kt-info-svg-icon-flip, #kt-info-box_77098a-ac .kt-blocks-info-box-number{font-size:30px;}#kt-info-box_77098a-ac .kt-blocks-info-box-media{color:rgba(208,111,26,0.5);background:rgba(208,111,26,0.1);border-color:#444444;border-radius:200px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:15px;padding-right:15px;padding-bottom:15px;padding-left:15px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_77098a-ac .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}#kt-info-box_77098a-ac .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:rgba(208,111,26,0.8);background:rgba(208,111,26,0.2);border-color:#444444;}#kt-info-box_77098a-ac h3.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_77098a-ac .kt-blocks-info-box-text{font-size:14px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_77098a-ac .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}#kt-info-box_77098a-ac .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore{color:#ffffff;background:#444444;border-color:#444444;}</style> <div id="kt-info-box_77098a-ac" class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/deskstats/"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-ic_chart"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 8 8" height="30" width="30" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M0 0v7h8v-1h-7v-6h-1zm5 0v5h2v-5h-2zm-3 2v3h2v-3h-2z"></path></svg></span></div></div></div></div><div class="kt-infobox-textcontent"><h3 class="kt-blocks-info-box-title">DeskStats</h3></div></a></div> <style>#kt-info-box_2255cf-9c .kt-blocks-info-box-link-wrap{border-radius:20px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:rgba(242, 242, 242, 0);max-width:300px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-link-wrap:hover{background:var(--global-palette8, #F7FAFC);}#kt-info-box_2255cf-9c .kt-info-svg-icon, #kt-info-box_2255cf-9c .kt-info-svg-icon-flip, #kt-info-box_2255cf-9c .kt-blocks-info-box-number{font-size:30px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-media{color:rgba(208,111,26,0.5);background:rgba(208,111,26,0.1);border-color:#444444;border-radius:200px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:15px;padding-right:15px;padding-bottom:15px;padding-left:15px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:rgba(208,111,26,0.8);background:rgba(208,111,26,0.2);border-color:#444444;}#kt-info-box_2255cf-9c h3.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-text{font-size:14px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}#kt-info-box_2255cf-9c .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore{color:#ffffff;background:#444444;border-color:#444444;}</style> <div id="kt-info-box_2255cf-9c" class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/deskstats/#express"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-fas_plus-square"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 448 512" height="30" width="30" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z"></path></svg></span></div></div></div></div><div class="kt-infobox-textcontent"><h3 class="kt-blocks-info-box-title">DeskStats Express</h3></div></a></div> <style>#kt-info-box_d7059f-ce .kt-blocks-info-box-link-wrap{border-radius:20px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:rgba(242, 242, 242, 0);max-width:300px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-link-wrap:hover{background:var(--global-palette8, #F7FAFC);}#kt-info-box_d7059f-ce .kt-info-svg-icon, #kt-info-box_d7059f-ce .kt-info-svg-icon-flip, #kt-info-box_d7059f-ce .kt-blocks-info-box-number{font-size:30px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-media{color:rgba(208,111,26,0.5);background:rgba(208,111,26,0.1);border-color:#444444;border-radius:200px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:15px;padding-right:15px;padding-bottom:15px;padding-left:15px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:rgba(208,111,26,0.8);background:rgba(208,111,26,0.2);border-color:#444444;}#kt-info-box_d7059f-ce h3.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-text{font-size:14px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}#kt-info-box_d7059f-ce .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore{color:#ffffff;background:#444444;border-color:#444444;}</style> <div id="kt-info-box_d7059f-ce" class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/refchatter/"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-fe_messageCircle"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 24 24" height="30" width="30" fill="none" stroke="currentColor" xmlns="http://www.w3.org/2000/svg" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z"></path></svg></span></div></div></div></div><div class="kt-infobox-textcontent"><h3 class="kt-blocks-info-box-title">RefChatter</h3></div></a></div> <style>#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-link-wrap{border-radius:20px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:rgba(242, 242, 242, 0);max-width:300px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-link-wrap:hover{background:var(--global-palette8, #F7FAFC);}#kt-info-box_a6eb1f-c5 .kt-info-svg-icon, #kt-info-box_a6eb1f-c5 .kt-info-svg-icon-flip, #kt-info-box_a6eb1f-c5 .kt-blocks-info-box-number{font-size:30px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-media{color:rgba(208,111,26,0.5);background:rgba(208,111,26,0.1);border-color:#444444;border-radius:200px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:15px;padding-right:15px;padding-bottom:15px;padding-left:15px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:rgba(208,111,26,0.8);background:rgba(208,111,26,0.2);border-color:#444444;}#kt-info-box_a6eb1f-c5 h3.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-text{font-size:14px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}#kt-info-box_a6eb1f-c5 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore{color:#ffffff;background:#444444;border-color:#444444;}</style> <div id="kt-info-box_a6eb1f-c5" class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/refstaffing/"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-fas_users"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 640 512" height="30" 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class="menu-toggle-icon"><span class="kadence-svg-iconset"><svg aria-hidden="true" class="kadence-svg-icon kadence-menu-svg" fill="currentColor" version="1.1" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><title>Toggle Menu</title><path d="M3 13h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 7h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 19h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1z"></path> </svg></span></span> </button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div id="inner-wrap" class="wrap hfeed kt-clear"> <section role="banner" class="entry-hero page-hero-section entry-hero-layout-fullwidth"> <div class="entry-hero-container-inner"> <div class="hero-section-overlay"></div> <div class="hero-container site-container"> <header class="entry-header page-title title-align-center title-tablet-align-inherit title-mobile-align-inherit"> <h1 class="entry-title">Who We Serve</h1> </header> </div> </div> </section> <div id="primary" class="content-area"> <div class="content-container site-container"> <main id="main" class="site-main" role="main"> <div class="content-wrap"> <article id="post-671" class="entry content-bg single-entry post-671 page type-page status-publish hentry"> <div class="entry-content-wrap"> <div class="entry-content single-content"> <div class="kb-row-layout-wrap kb-row-layout-id_8e0e64-e6 alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="intro"><div class="kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_dbdeed-ab inner-column-1"><div class="kt-inside-inner-col"> <p>At Altarama we provide software solutions for the request answering function of information organizations. Our clients vary greatly in size, type and mission, and although they are all delivering information to their customers, each demands functionality that meets their unique needs. As a result, our clients enjoy the power, flexibility and intuitive usability of our software solutions, reflecting years of close collaboration by our world-class software development team, with this wide range of similarly motivated clients. </p> <p>Here are some of the client types we serve. Our focus means we are uniquely qualified to solve unusual and demanding request management challenges, bringing together software tools and staff expertise second to none. Take a look, and let’s talk about your needs!</p> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_66f337-32 alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="research"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_d3bde5-ac inner-column-1"><div class="kt-inside-inner-col"> <h2 class="kt-adv-heading_f41e22-65 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color" data-kb-block="kb-adv-heading_f41e22-65">Research Centers</h2> <p>RefTracker empowers information and knowledge organizations to:</p> <ul class="wp-block-list"> <li>Manage both information request services and internal assignments</li> <li>Ensure staff provide quality responses within your defined service levels</li> <li>Track and respond to Research projects, Literature search requests, Systematic reviews, New item suggestions, Document delivery requests, ILL’s, Current Awareness, Patent Watch alerts, and much more</li> <li>Manage FOI (Freedom of information) requests</li> <li>Integrate with Outlook for easy user communication.</li> <li>Produce custom, detailed statistics on the work being done</li> </ul> </div></div> <div class="wp-block-kadence-column kadence-column_3c068e-87 inner-column-2"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_b364b5-0a"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_0dadfa-4e alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="law"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_ffef67-64 inner-column-1"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_2b5d29-77"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> <div class="wp-block-kadence-column kadence-column_d98f85-a9 inner-column-2"><div class="kt-inside-inner-col"> <h2 class="kt-adv-heading_391c4a-3c wp-block-kadence-advancedheading" data-kb-block="kb-adv-heading_391c4a-3c">Law Firms</h2> <p>RefTracker allows law firms, academic law libraries and other legal institutions to:</p> <ul class="wp-block-list"> <li>See all requests in one place, and filter views by person, location, practice area, type, and deadline date/time</li> <li>View who is working on each request and its current status</li> <li>Integrate with Outlook for easy user communication</li> <li>Provide custom forms and workflows for practice groups, departments, teams and individuals</li> <li>Easily track time and cost information, with auto-export to time/billing systems</li> </ul> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_77343d-64 alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="libraries-special"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_f3f13c-2b inner-column-1"><div class="kt-inside-inner-col"> <h2 class="kt-adv-heading_c78bf4-cd wp-block-kadence-advancedheading has-theme-palette-2-color has-text-color" data-kb-block="kb-adv-heading_c78bf4-cd">Special Libraries</h2> <p>Whether you are a Health library, Parliamentary library, Corporate library, Government library, or even a unique information request answering service, RefTracker, RefChatter and DeskStats enable your special library to provide quality request answering services including:</p> <ul class="wp-block-list"> <li>Manage both information request services and internal assignments </li> <li>Ensure staff provide quality responses within your defined service levels</li> <li>Track and respond to Research requests, Literature search requests, Systematic review, New item suggestions, Document delivery requests, ILL’s, Current Awareness, Patent Watch alerts, FOI (Freedom of information requests), and much more </li> <li>Comments and suggestions, including website comments</li> <li>Requests for training and librarian meetings.</li> <li>Integrate with Outlook for easy user communication</li> <li>Produce custom, detailed statistics on the work being done</li> <li>See all requests in one place, so your staff can work better as one team</li> <li>View who is working on each request and its current status</li> <li>Easily track time and cost information</li> </ul> </div></div> <div class="wp-block-kadence-column kadence-column_bffc2b-4c inner-column-2"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_b4612d-64"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_a54438-dc alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="libraries-academic"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_15dab1-15 inner-column-1"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_2fe10d-91"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> <div class="wp-block-kadence-column kadence-column_d9f5a8-e8 inner-column-2"><div class="kt-inside-inner-col"> <h2 class="kt-adv-heading_00a0a6-d0 wp-block-kadence-advancedheading has-theme-palette-2-color has-text-color" data-kb-block="kb-adv-heading_00a0a6-d0">Academic Libraries</h2> <p>RefTracker, RefChatter and DeskStats provide a complete suite of request management capabilities for higher education institutions who use RefTracker to facilitate: </p> <ul class="wp-block-list"> <li>Ensure staff provide quality responses within you defined your defined service limits</li> <li>Track and respond to Research requests, New item suggestions, Document delivery requests, ILL’s, Current awareness, ISBN applications, FOI (Freedom of information requests), and much more</li> <li>eReserve requests</li> <li>Primo (OpenURL) requests and broken link notifications</li> <li>Requests for assistance with library applications such as running ILMS reports</li> <li>Comments and suggestions, including website and catalogue comments</li> <li>Requests for training and librarian meetings</li> <li>Integrate with Outlook for easy user communication</li> <li>Produce custom, detailed statistics on the work being done</li> <li>See all requests in one place, so your staff can work better as one team.</li> <li>View who is working on each request and its current status </li> <li>Management of the internal tasks required to support their Request Management service, and much more</li> </ul> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_98c3cc-51 alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="libraries-public"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_040b28-ed inner-column-1"><div class="kt-inside-inner-col"> <h2 class="kt-adv-heading_b094b2-d1 wp-block-kadence-advancedheading has-theme-palette-2-color has-text-color" data-kb-block="kb-adv-heading_b094b2-d1">National, State and Public Libraries</h2> <p>RefTracker, RefChatter and DeskStats provide appropriate services for the smallest to the very largest of National, State, and Community Public libraries. They use RefTracker to facilitate:</p> <ul class="wp-block-list"> <li>Ensure staff provide quality responses within your defined service levels</li> <li>Track and respond to Research requests, New item suggestions, Document delivery requests, ILL’s, Current Awareness, FOI (Freedom of information requests), and much more</li> <li>Local history and community information requests</li> <li>Copy order services including copyright clearance, digitization requests and managing the digitization process</li> <li>Collection development – managing donation offers and purchase opportunities for rare or historical items.</li> <li>Comments and suggestions, including website and catalogue comments</li> <li>Requests for training and librarian meetings</li> <li>Integrate with Outlook for easy user communication</li> <li>Produce custom, detailed statistics on the work being done.</li> <li>See all requests in one place so your staff can work better as one team</li> <li>View who is working on each request and its current status</li> <li>Manage the internal tasks required to support their Request Management service, and much more</li> <li>Capture helpful statistics about your service desks operations including incident reporting</li> </ul> </div></div> <div class="wp-block-kadence-column kadence-column_b9947f-63 inner-column-2"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_b575c7-a3"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_284cee-91 alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="archives"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_9fe4f0-82 inner-column-1"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_21dfdc-7c"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> <div class="wp-block-kadence-column kadence-column_052c94-80 inner-column-2"><div class="kt-inside-inner-col"> <h2 id="archives" class="kt-adv-heading_cd3f67-4e wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color" data-kb-block="kb-adv-heading_cd3f67-4e">Archives</h2> <p>From <a href="https://www.altarama.com/who-we-serve/request-management-in-archives/">national to local archives</a>, RefTracker enables staff to:</p> <ul class="wp-block-list"> <li>Respond to requests for assistance in using your records</li> <li>Manage requests to view items</li> <li>Track training and workshop attendance</li> <li>Handle digitization and preservation requests</li> <li>Respond to orders for copies of records or genealogical history</li> <li>Receive Comments and Suggestions</li> </ul> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_b6c1db-5e alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="museums"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_a9065e-bd inner-column-1"><div class="kt-inside-inner-col"> <h2 id="museums" class="kt-adv-heading_ddc523-ef wp-block-kadence-advancedheading" data-kb-block="kb-adv-heading_ddc523-ef">Museums & Galleries</h2> <p>RefTracker helps manage a wide range of services for the request services of Museums and Galleries, including:</p> <ul class="wp-block-list"> <li>Research requests that come in through your library or information service</li> <li>Curatorial requests</li> <li>Requests to view specific items</li> <li>General requests such as opening hours</li> <li>Collection development – handling donation offers and purchase opportunities for rare items – prevent your staff from bidding against each other</li> </ul> </div></div> <div class="wp-block-kadence-column kadence-column_7a64d1-71 inner-column-2"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_589442-d9"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> </div></div> <div class="kb-row-layout-wrap kb-row-layout-id_e20109-83 alignfull has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout" id="colleges"><div class="kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full"> <div class="wp-block-kadence-column kadence-column_da1476-f2 inner-column-1"><div class="kt-inside-inner-col"> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_3994b8-4a"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> </div></div> <div class="wp-block-kadence-column kadence-column_b8bc40-6c inner-column-2"><div class="kt-inside-inner-col"> <h2 id="archives" class="kt-adv-heading_867429-37 wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color" data-kb-block="kb-adv-heading_867429-37">Technical Colleges and Community Services</h2> <p>Because <a href="https://www.altarama.com/who-we-serve/deskstats-for-service-points-at-technical-and-community-colleges/">College and Community reference services</a> are so often provided on-the-spot, tick sheets are commonly used to capture statistics. Anyone who has used them knows that paper tick sheets are time consuming and error prone. <a href="https://www.altarama.com/deskstats/">DeskStats</a> is an easy-to-use, flexible and powerful alternative – an electronic tick sheet!</p> <ul class="wp-block-list"> <li>Capture request statistics with a single click or touch – how the request arrived, where it was asked, type of request, and how long it took to answer.</li> <li>Gather additional details with a few more clicks, such as request success, requester type, useful resources, and textual comments.</li> <li>Examine statistics with just a few clicks, or have reports sent to you automatically.</li> <li>Configure <a href="https://www.altarama.com/deskstats/">DeskStats</a> to collect the specific data you need, using your own terminology.</li> <li>Collect statistics across multiple service points and configure each for its specific services.</li> <li>Forward requests needing further research to a researcher for follow-up.</li> <li>Control your data collection and analysis without IT help, saving time and costs.</li> </ul> </div></div> </div></div></div> </div> </article> </div> </main> </div> </div> </div> <footer id="colophon" class="site-footer" role="contentinfo"> <div class="site-footer-wrap"> <div class="site-bottom-footer-wrap site-footer-row-container site-footer-focus-item site-footer-row-layout-standard site-footer-row-tablet-layout-default site-footer-row-mobile-layout-default" data-section="kadence_customizer_footer_bottom"> <div class="site-footer-row-container-inner"> <div class="site-container"> <div class="site-bottom-footer-inner-wrap site-footer-row site-footer-row-columns-2 site-footer-row-column-layout-equal site-footer-row-tablet-column-layout-default site-footer-row-mobile-column-layout-row ft-ro-dir-row ft-ro-collapse-normal ft-ro-t-dir-default ft-ro-m-dir-default ft-ro-lstyle-plain"> <div class="site-footer-bottom-section-1 site-footer-section footer-section-inner-items-1"> <div class="footer-widget-area widget-area site-footer-focus-item footer-navigation-wrap content-align-default content-tablet-align-default content-mobile-align-default content-valign-default content-tablet-valign-default content-mobile-valign-default footer-navigation-layout-stretch-false" data-section="kadence_customizer_footer_navigation"> <div class="footer-widget-area-inner footer-navigation-inner"> <nav id="footer-navigation" class="footer-navigation" role="navigation" aria-label="Footer Navigation"> <div class="footer-menu-container"> <ul id="footer-menu" class="menu"><li id="menu-item-1215" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1215"><a href="https://www.altarama.com/help/">Support</a></li> <li id="menu-item-956" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-956"><a href="https://www.altarama.com/contact/">Contact Us</a></li> <li id="menu-item-955" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-955"><a rel="privacy-policy" href="https://www.altarama.com/privacy-policy/">Privacy Policy</a></li> </ul> </div> </nav> </div> </div> </div> <div class="site-footer-bottom-section-2 site-footer-section footer-section-inner-items-1"> <div class="footer-widget-area site-info site-footer-focus-item content-align-right content-tablet-align-default content-mobile-align-default content-valign-default content-tablet-valign-default content-mobile-valign-default" data-section="kadence_customizer_footer_html"> <div class="footer-widget-area-inner site-info-inner"> <div class="footer-html inner-link-style-normal"><div class="footer-html-inner"><p>© 2025 Altarama Information Systems. 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class="wp-block-kadence-infobox"><a class="kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left" href="/reftracker/"><div class="kt-blocks-info-box-media-container"><div class="kt-blocks-info-box-media kt-info-media-animate-none"><div class="kadence-info-box-icon-container kt-info-icon-animate-none"><div class="kadence-info-box-icon-inner-container"><span style="display:block;justify-content:center;align-items:center" class="kt-info-svg-icon kt-info-svg-icon-ic_glass"><svg style="display:inline-block;vertical-align:middle" viewbox="0 0 8 8" height="30" width="30" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M3.5 0c-1.93 0-3.5 1.57-3.5 3.5s1.57 3.5 3.5 3.5c.59 0 1.17-.14 1.66-.41a1 1 0 0 0 .13.13l1 1a1.02 1.02 0 1 0 1.44-1.44l-1-1a1 1 0 0 0-.16-.13c.27-.49.44-1.06.44-1.66 0-1.93-1.57-3.5-3.5-3.5zm0 1c1.39 0 2.5 1.11 2.5 2.5 0 .66-.24 1.27-.66 1.72-.01.01-.02.02-.03.03a1 1 0 0 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