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Please check back soon for 2025 dates!</span></div><div id="et-secondary-menu"></div></div></div><header id="main-header" data-height-onload="114"><div class="container clearfix et_menu_container"><div class="logo_container"> <span class="logo_helper"></span> <a href="https://dickensfair.com/"> <img src="https://dickensfair.com/wp-content/uploads/2024/09/DCF2024-website-logo-40th.png" width="586" height="432" alt="Dickens Fair" id="logo" data-height-percentage="100" /> </a></div><div id="et-top-navigation" data-height="114" data-fixed-height="114"><nav id="top-menu-nav"><ul id="top-menu" class="nav"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-49"><a href="https://dickensfair.com/">Home</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-243"><a href="https://dickensfair.com/tickets/">Ticket Info</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor 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class="menu-item menu-item-type-post_type menu-item-object-page menu-item-236"><a href="https://dickensfair.com/characters-you-may-meet/">Characters You May Meet</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-237"><a href="https://dickensfair.com/childrens-tour-of-london/">Children’s Tour of London</a></li></ul></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-52"><a>Shops</a><ul class="sub-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-105"><a href="https://dickensfair.com/holiday-handcraft-marketplace/">Holiday Handcraft Marketplace</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-100"><a href="https://dickensfair.com/food-drink/">Delicacies & Libations</a></li></ul></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57"><a>Participate</a><ul class="sub-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-46"><a href="https://dickensfair.com/prepare-for-the-fair/">Prepare for the Fair</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-45"><a href="https://dickensfair.com/public-costume-policy/">Public Costume Policy</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-131"><a href="https://dickensfair.com/the-world-of-charles-dickens/">The World of Charles Dickens</a><ul class="sub-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-194"><a href="https://dickensfair.com/biography-of-charles-dickens/">Biography of Charles Dickens</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-238"><a href="https://dickensfair.com/discover-the-heart-of-dickens/">Discover the Heart of Dickens</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-242"><a href="https://dickensfair.com/a-brief-history-of-dickens-london/">A Brief History of Dickens’ London</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-190"><a href="https://dickensfair.com/victorian-timeline/">Victorian Timeline</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-240"><a href="https://dickensfair.com/suggested-readings/">Suggested Readings</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-241"><a href="https://dickensfair.com/dickens-bibliography/">Dickens’ Bibliography</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-186"><a href="https://dickensfair.com/online-resources/">Online Resources</a></li></ul></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-134"><a href="https://dickensfair.com/how-to-get-involved/">How to Get Involved</a><ul class="sub-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-133"><a href="https://dickensfair.com/victorian-costume-guidelines/">Victorian Costume Guidelines</a></li></ul></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1153"><a href="https://dickensfair.com/diversity-equity-inclusion/">Diversity, Equity, & Inclusion</a></li></ul></li></ul></nav><div id="et_top_search"> <span id="et_search_icon"></span></div><div id="et_mobile_nav_menu"><div class="mobile_nav closed"> <span class="select_page">Select Page</span> <span class="mobile_menu_bar mobile_menu_bar_toggle"></span></div></div></div></div><div class="et_search_outer"><div class="container et_search_form_container"><form role="search" method="get" class="et-search-form" action="https://dickensfair.com/"> <input type="search" class="et-search-field" placeholder="Search …" value="" name="s" title="Search for:" /></form> <span class="et_close_search_field"></span></div></div></header><div id="et-main-area"><div id="main-content"><article id="post-206" class="post-206 page type-page status-publish hentry"><div class="entry-content"><div class="et-l et-l--post"><div class="et_builder_inner_content et_pb_gutters3"><div class="et_pb_section et_pb_section_0 et_pb_fullwidth_section et_section_regular" ><div class="et_pb_module et_pb_fullwidth_slider_0 et_pb_slider"><div class="et_pb_slides"><div class="et_pb_slide et_pb_slide_0 et_pb_bg_layout_dark et_pb_media_alignment_center et-pb-active-slide" data-slide-id="et_pb_slide_0"><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_description"><h1 class="et_pb_slide_title">FAQ</h1></div></div></div></div></div></div></div><div class="et_pb_section et_pb_section_1 et_pb_with_background et_section_regular" ><div class="et_pb_row et_pb_row_0"><div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"><div class="et_pb_text_inner"><h2 style="text-align: center;">Frequently Asked Questions (2024)</h2></div></div><div class="et_pb_module et_pb_tabs et_pb_tabs_0 " ><ul class="et_pb_tabs_controls clearfix"><li class="et_pb_tab_0 et_pb_tab_active"><a href="#">Tickets & Parking</a></li><li class="et_pb_tab_1"><a href="#">Guest Attire</a></li><li class="et_pb_tab_2"><a href="#">Safety</a></li><li class="et_pb_tab_3"><a href="#">COVID-19 Info</a></li><li class="et_pb_tab_4"><a href="#">Accessibility</a></li><li class="et_pb_tab_5"><a href="#">Food & Beverages</a></li><li class="et_pb_tab_6"><a href="#">Other FAQs</a></li></ul><div class="et_pb_all_tabs"><div class="et_pb_tab et_pb_tab_0 clearfix et_pb_active_content"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_3 et_section_regular" ><div class="et_pb_row et_pb_row_1"><div class="et_pb_column et_pb_column_4_4 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_0"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_open"><h5 class="et_pb_toggle_title">How do I purchase Tickets?</h5><div class="et_pb_toggle_content clearfix"><p>Tickets are available for purchase <strong><span style="color: #7e1319;">ONLINE ONLY, IN ADVANCE</span>. </strong><strong>Please note that tickets are date-specific, and daily attendance is limited. <span style="color: #7e1319;">There are no on-site ticket sales at the Cow Palace</span>.</strong> See the <a href="https://dickensfair.com/tickets/">Tickets</a> page for details. Any issues, please email <a href="/cdn-cgi/l/email-protection#e7938e848c829394a7838e848c82899481868e95c984888a"><span class="__cf_email__" data-cfemail="17637e747c72636457737e747c72796471767e653974787a">[email protected]</span></a>.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Can I transfer my tickets to a different date?</h5><div class="et_pb_toggle_content clearfix"><p>Yes your tickets can be switched online and a new confirmation email will be generated. If you would like to transfer your tickets to someone as a gift you may either print them and give the physical tickets away or email the tickets to them.</p><p>The best way to switch your tickets is by claiming your account through <a href="https://dickensfair.account.webconnex.com/" target="_blank" rel="noopener">this link</a>. We recommend that you set up your account to edit your tickets.</p><p>If you try to transfer your tickets after 7pm on the date they were meant to be used, your tickets have expired and you will not be able to move the tickets yourself. Please follow the steps below so customer service can change the date of your tickets for you. If you allow your tickets to expire you will be charged $10 per adult ticket and $5 per youth ticket. All ticket transfers will be made based on availability.</p><p><strong>NOTE! If you purchased 'Early Bird' tickets good for the first two weekends and choose to go on a later non-discounted weekend you will be charged for the difference between your two orders, on the card you provided.</strong> There is no transfer fee associated with Early Bird tickets.</p><p>Please email <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="590d303a323c2d2a191d303a323c372a1f38302b773a3634">[email protected]</a> and put your confirmation number in the subject line, then answer the following in the text of your email:</p><ol><li>What is the first and last name of the person who purchased the tickets?</li><li>What is your zip code?</li><li>What date would you like to transfer to?</li><li>If there is an additional charge, do you give Red Barn Productions permission to charge the card on file?</li></ol></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Is there a Will-Call booth?</h5><div class="et_pb_toggle_content clearfix">Yes. For customer service needs, or to pick up tickets that have been left for you, there is a Will-Call booth in the Victoria Station (Upper Lobby) adjacent to the main Cow Palace parking lot. If you have any ticketing issue and you are already at the event, please go to the will-call booth.</p><p>The Upper Lobby, called Victoria Station, is a free-admission area where you will receive your printed program, and may purchase a hot beverage if you wish before redeeming your ticket and proceeding down the ramp into the city of London.</div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_3 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Accessible (ADA) Parking</h5><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><p><strong>Q:</strong> I have a blue (or red) Disabled Parking placard and can transfer in and out of my mobility device (walker, cane, mobility scooter) without assistance.</p><p><strong>A:</strong> Please enter the Cow Palace through the Main Gate (the designated entry point for all cars) and have your placard visible. After paying the Cow Palace parking fee ($20) you will be directed to HC parking. NOTE: IF dropping off, please inform parking attendants and you will be directed to the drop off point in front of the Fair Entrance (located at the South Hall and designated by a white tent). Once inside Victoria Station you will go through security and ticket scanning. After this, there is a walk down a steep ramp to the Fair. You may take the courtesy shuttle down the ramp to the lower exhibition halls or request assistance proceeding down the ramp on your mobility scooter.</p><p><strong>Q:</strong> I have a blue (or red) Disabled Parking placard and am unable to transfer in and out of my wheelchair or mobility device.</p><p><strong>A:</strong> Please enter the Cow Palace through the Main Gate (the designated entry point for all cars) and have your placard visible. After paying the Cow Palace parking fee ($20) you will be directed to the Fair Entrance (now located in the South Hall in the upper lot and designated by a white tent.) Please inform London Guest Services (identified by their dark green jackets) that you need to park or be dropped off outside of the lower level. Your vehicle will be escorted down to the lower exhibition halls where you can then disembark.</p><p><strong>Please note</strong> lower level Disabled Parking is available on a first come, first served basis. If it is full upon your arrival you may off load outside the lower exhibition halls and your car will be redirected to park in the additional Disabled Parking spaces located near the upper level entrance.</p></div></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_4 et_pb_toggle_close"><h5 class="et_pb_toggle_title">How much is Parking? Where do I park?</h5><div class="et_pb_toggle_content clearfix"><p>The Cow Palace charges per vehicle to park on site: $20/car, $35/RV or bus (cash or credit, charged by the Cow Palace). Please use the Main Entrance to the Cow Palace at 2600 Geneva Ave., Daly City and park as directed by the Cow Palace staff. If you have a Disabled Person (DP) placard, the parking staff will direct you to the designated Accessible Parking area.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_5 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Where is Ride Share Pick-Up & Drop-Off?</h5><div class="et_pb_toggle_content clearfix">The rideshare pick-up and drop-off location is just South (100 feet) of the Cow Palace Main Entrance located at 2600 Geneva Blvd., Daly City - outside the main parking lot - on Geneva Blvd.</p><p>NOTE: If you have mobility issues, you may ask your Uber, Lyft, or other rideshare driver to drop you off at the white tent inside the Cow Palace Main Parking Entrance. You will NOT need to pay a parking fee for Drop off. This service is not available for rideshare pick-up (GPS directs all ride share companies to pick up outside the Cow Palace parking entrance as specified above).</div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_6 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Is there any Public Transportation to the Cow Palace?</h5><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><p>Yes, please visit the Cow Palace<a href="https://www.cowpalace.com/cow-palace-arena-event-center/plan-your-visit/directions-parking/#public-transport" target="_blank" rel="noopener"> website</a> for details.</p><p>Please note, there is no shuttle from BART. From the Balboa Park station take the #8 MUNI bus to the Cow Palace. Please confirm the bus details with Muni before leaving. Ride sharing services such as UBER and Lyft may also be available from the Balboa Park BART station.</p></div></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_7 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Are there ATMs at the Dickens Fair?</h5><div class="et_pb_toggle_content clearfix"><p>Yes. ATMs are located near the Will-Call booth in Victoria Station (Upper Lobby), by the Coat & Parcel Check in the Lower Lobby, and on Fish Street inside the “Bank of London.”</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_8 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Can I leave and come back in?</h5><div class="et_pb_toggle_content clearfix"><p>Visitors to the Fair may leave and re-enter on the same day by receiving a hand stamp upon exit.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_9 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Customer Conduct</h5><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><p>Code of conduct: One of the wonderful and unique parts of the Dickens Christmas Fair experience is the opportunity for immersive interaction between you as a guest and the hundreds of costumed performers and merchants who guide you back in time. You are encouraged to mingle and engage with the wide variety of people and characters you will meet. In the course of these interactions please be respectful, kind, and considerate at all times. Thank you.</p><p>Red Barn Productions reserves the right to refuse admittance to any customer not only based on its discretion, but also for health safety or other reasons such the customer being unruly, disrupting the business or its operations, causing injury, stress, or upset to employees, contractors or other customers.</p></div></div></div></div></div></div></div></div></div></div><div class="et_pb_tab et_pb_tab_1 clearfix"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_5 et_section_regular" ><div class="et_pb_row et_pb_row_2"><div class="et_pb_column et_pb_column_4_4 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_1"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_10 et_pb_toggle_open"><h5 class="et_pb_toggle_title">What is the best way to dress for a day at the Fair?</h5><div class="et_pb_toggle_content clearfix"><p>We suggest dressing comfortably, wearing good walking shoes, and checking the <a href="https://www.wunderground.com/forecast/us/ca/daly-city" target="_blank" rel="noopener">local weather report</a> to determine if coats and umbrellas will be needed for your walk from the parking lot. The entire Fair is indoors and a Coat & Parcel Check is provided inside the Lower Lobby.</p><p>An important part of our theatrical time travel and holiday experience is maintaining an environment that is inclusive and welcoming to all. <strong>Attire that is racist, sexist, or culturally insensitive is not permitted and may result in refusal of admittance. This includes but is not limited to:</strong></p><ul><li>Clothing with objectionable statements, symbols, obscene language, or graphics that are politically provocative or may cause emotional harm or trauma to others, including but not limited to: swastikas, confederate flags, alt-right images, etc.</li><li>Clothing or costumes that, by exposing excessive portions of the skin, may be viewed as inappropriate or make others uncomfortable.</li></ul><p>Fair Management reserves the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could cause harm to, or detract from the experience of other Guests.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_11 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Do I have to wear a costume? Are there any costumes that are not permissible?</h5><div class="et_pb_toggle_content clearfix"><p>Costumes are admired but not required for our patrons.</p><p>Costumes that are culturally or historically insensitive are not permissible. This includes portraying specific groups of people in demeaning and biased ways, such as criminals, hyper-sexualized, or grotesque caricatures. Costumes that mock or show insensitivities by poking fun at the traumatic experiences of historical harm, bigotry, or displacement are not permitted.</p><p>We also ask that you <strong>not</strong> attend the event in costumes that can be viewed as representative of a central Dickensian character from the Fair. This includes Ebenezer Scrooge; the Ghosts of Christmas Past, Present, and Future; Charles Dickens; Queen Victoria; and Father Christmas (or the American Santa Claus).</p><p>Guests may <strong>not</strong> wear full head masks (such as “Furries”) of any kind or a full face mask unless it is transparent and used for a medical condition. However, small Masquerade style masks are permitted, especially if part of a Victorian Ball costume or evening attire.</p><p>Guests may <strong>not</strong> attend in costumes that are highly distracting from our Victorian theme. This is at Management’s discretion and includes but is not limited to the following examples: Storm Troopers (Star Wars costumes in general), Superheros (such as Marvel Comics characters), Fantasy characters (including Sorcerers, Krampus, and Monsters). <em>The Great Dickens Christmas Fair</em> is a theatrical venue where our actors maintain a storyline relating to the works of Charles Dickens and mid 1800s London.</p><p>If you wish to create a full or partial costume to enhance your Fair experience, please consult our very informative <a href="/victorian-costume-guidelines/">Victorian Costuming Guidelines</a>. Again, costumes are admired, but not required!</p></div></div></div></div></div></div></div></div><div class="et_pb_tab et_pb_tab_2 clearfix"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_7 et_section_regular" ><div class="et_pb_row et_pb_row_3"><div class="et_pb_column et_pb_column_4_4 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_2"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_12 et_pb_toggle_open"><h5 class="et_pb_toggle_title">What are the Rules of Engagement as a guest in an immersive theatrical environment?</h5><div class="et_pb_toggle_content clearfix"><p>One of the wonderful and unique parts of the Fair experience is the immersive aspect created by hundreds of costumed performers and merchants who guide you back in time. You are encouraged to mingle and engage with the wide range of people and characters you will meet - London was the busiest port in the world at this time, and considered by many to be the “center of the world.” People flocked from every country on the planet for trade, commerce, and cultural exchange. The performers and merchants who populate our London appreciate the chance to interact with you, but visitors are reminded to be kind and use good manners in all social exchanges. In the course of mingling with those sharing London with you, please be respectful and considerate!</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_13 et_pb_toggle_close"><h5 class="et_pb_toggle_title">What is the procedure for Lost Children (or Lost Parents)?</h5><div class="et_pb_toggle_content clearfix"><p>First, report your lost child to the nearest “London Guest Services” member (identified by their dark green jackets and hats) or to the manager of any beverage location. Lost children, when found, will be taken to the Merchandise & Information booth just inside the Lower Lobby (across from the Coat & Parcel Check).</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_14 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Will there be a bag screening check?</h5><div class="et_pb_toggle_content clearfix"><p>To ensure a safe and enjoyable experience for all our guests, all persons, bags, parcels, and other items may be subject to screening/security checks at the Upper Lobby Fair entrance and also within the venue. We reserve the right to refuse any bag, parcel, or other item from the Fair.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_15 et_pb_toggle_close"><h5 class="et_pb_toggle_title">What types of personal items are NOT permitted inside the Fair?</h5><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><p><strong>Items NOT permitted in the Fair:</strong></p><ul><li>Wagons</li><li>Skateboards</li><li>Scooters (except for electric wheelchair type)</li><li>Drones</li><li>Remote control toys</li><li>Inline skates</li><li>Shoes with built-in wheels</li><li>Strollers larger than 36" x 52" (92 x 132 cm)</li><li>Suitcases, coolers, or backpacks with or without wheels larger than 24" (61 cm) long x 15" (38 cm) wide x 18" (46 cm) high. Coolers required for medication may be stored at Coat & Parcel Check free of charge</li><li>Any trailer-like object that is pushed or towed by a wheelchair or stroller</li><li>Outside alcoholic beverages</li><li>Weapons of any kind or objects that appear to be weapons (such as toy guns, toy blasters, squirt guns, etc.)</li><li>Folding chairs</li><li>Glass containers (excluding baby food jars)</li><li>Pets (unless they are “Service Animals” as <a href="https://www.ada.gov/regs2010/service_animal_qa.html" target="_blank" rel="noopener">defined by the ADA</a>)</li><li>Balloons</li><li>Tripod stands or monopod stands that cannot fit inside a standard backpack</li><li>Wrapped gifts (all gifts must be able to be unwrapped for inspection)</li><li>Selfie sticks (hand-held extension poles for cameras and mobile devices)</li></ul><p>Non-permitted items are assessed on a case-by-case basis; please use your best judgment and do not bring anything that may be potentially harmful or disruptive.</p></div></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_16 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Does the Dickens Fair have a Diversity, Equity, and Inclusion Policy?</h5><div class="et_pb_toggle_content clearfix"><p>Yes. For more information on our Diversity, Equity, Inclusion policy, visit our company website <a href="https://redbarnproductions.com/dei/" target="_blank" rel="noopener">community page</a>.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_17 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Where do I go for First Aid?</h5><div class="et_pb_toggle_content clearfix"><p>If you need First Aid, please locate a “London Guest Services” member (identified by their dark green jackets and hats) or any beverage stand server, and they will call our onsite Emergency Medical Technician (EMT).</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_18 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Is there any smoking inside the venue?</h5><div class="et_pb_toggle_content clearfix"><p>The Cow Palace is a 100% non-smoking indoor facility. A smoking area is provided outside the Lower Lobby entrance. One may not indulge elsewhere.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_19 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Customer Conduct</h5><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><p>Code of conduct: One of the wonderful and unique parts of the Dickens Christmas Fair experience is the opportunity for immersive interaction between you as a guest and the hundreds of costumed performers and merchants who guide you back in time. You are encouraged to mingle and engage with the wide variety of people and characters you will meet. In the course of these interactions please be respectful, kind, and considerate at all times. Thank you.</p><p>Red Barn Productions reserves the right to refuse admittance to any customer not only based on its discretion, but also for health safety or other reasons such the customer being unruly, disrupting the business or its operations, causing injury, stress, or upset to employees, contractors or other customers.</p><p>For our full Customer and Participant code of conduct, please view or download <a href="https://drive.google.com/file/d/1HU3CL-6qMNjuJbaX7rGVA5hVhZ89U-r8/view" target="_blank" rel="noopener">here</a>.</p></div></div></div></div></div></div></div></div></div><div class="et_pb_tab et_pb_tab_3 clearfix"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_9 et_section_regular" ><div class="et_pb_row et_pb_row_4"><div class="et_pb_column et_pb_column_4_4 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_3"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_20 et_pb_toggle_open"><h5 class="et_pb_toggle_title">COVID-19 Info</h5><div class="et_pb_toggle_content clearfix"><p>The Dickens Christmas Fair complies with the health and safety guidelines of San Mateo County and the State of California.</p></div></div></div></div></div></div></div></div><div class="et_pb_tab et_pb_tab_4 clearfix"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_11 et_section_regular" ><div class="et_pb_row et_pb_row_5"><div class="et_pb_column et_pb_column_4_4 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_4"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_21 et_pb_toggle_open"><h5 class="et_pb_toggle_title">Are there wheelchairs for rent?</h5><div class="et_pb_toggle_content clearfix">Yes. Wheelchairs are available for rental at the Coat & Parcel Check inside the Fair for $15.00 per half day (4 hours) or $30.00 per full day (4+ hours) on a first-come, first-served basis. You will find that the Fair is completely wheelchair accessible. If there are any places or circumstances that you experience as not fully accessible, please inform our London Guest Services team, a beverage stand, or any other Fair staff member immediately.</div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_22 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Are there designated baby changing and breast feeding areas?</h5><div class="et_pb_toggle_content clearfix">Yes. Infant care spaces are located inside each of the restrooms. For breastfeeding privacy, there is a designated space next to the Punch & Judy Stage in the Tinsley Green area.</div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_23 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Are animals permitted?</h5><div class="et_pb_toggle_content clearfix"><p>Pets are not allowed. Please do not bring your pet or leave it in your car. Service animals (as <a href="https://www.ada.gov/resources/service-animals-faqs/" target="_blank" rel="noopener">defined by the ADA</a>) are always welcome. Once inside the event, please use the front entrance/exit ONLY to access dirt areas on the edge of the parking lot to relieve your pet. Please do not use the emergency exits.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_24 et_pb_toggle_close"><h5 class="et_pb_toggle_title">ASL Interpretation</h5><div class="et_pb_toggle_content clearfix"><p>On 3 special days, Saturdays, November 30, December 7 and December 14, select shows will be signed for the Deaf and Hard of Hearing by our team of qualified ASL Interpreters. Please look for this symbol <img decoding="async" class="wp-image-4941 alignnone size-full" src="https://dickensfair.com/wp-content/uploads/2022/11/ASLterp_v2.png" alt="" width="31" height="27" /> on the show boards posted outside each of our individual stages on those dates or <a href="/asl-interpretation-stage-schedule/">click here</a> to see the specific show schedule to plan your day. Questions may be sent to <a href="/cdn-cgi/l/email-protection#37435645567745525355564559474558534254435e5859441954585a"><span class="__cf_email__" data-cfemail="1e6a7f6c7f5e6c7b7a7c7f6c706e6c717a6b7d6a7771706d307d7173">[email protected]</span></a></p></div></div></div></div></div></div></div></div><div class="et_pb_tab et_pb_tab_5 clearfix"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_13 et_section_regular" ><div class="et_pb_row et_pb_row_6"><div class="et_pb_column et_pb_column_4_4 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_5"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_25 et_pb_toggle_open"><h5 class="et_pb_toggle_title">Is food available for purchase?</h5><div class="et_pb_toggle_content clearfix"><p>Yes. Please visit our <a href="/food-drink/">Food & Drink</a> page. Food prices range from $4.00 for items like desserts/coffee/tea to $22.00 for full plated meals. <strong>All vendors and caterers accept credit cards and cash; there are ATMs in the event.</strong></p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_26 et_pb_toggle_close"><h5 class="et_pb_toggle_title">How do I make reservations for the Tea Parlour?</h5><div class="et_pb_toggle_content clearfix"><p>High Tea is served daily at various times, with reservations required. Due to public demand, the Tea Parlour offers online reservations in advance at <a href="https://cuthbertsteashoppe.com/" target="_blank" rel="noopener">cuthbertsteashoppe.com</a> Reservations can also be made directly at the Cuthbert's Tea Shoppe inside the Fair on a first come, first serve basis. To reserve in person, please go directly to the Tea Parlour upon your arrival for best availability.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_27 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Is there food for vegetarians/those with special diets?</h5><div class="et_pb_toggle_content clearfix"><p>Yes. Many of the food booths serve vegetarian options. Inquire at each food booth for more information.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_28 et_pb_toggle_close"><h5 class="et_pb_toggle_title">I have allergies; can I bring my own food to the Fair?</h5><div class="et_pb_toggle_content clearfix"><p>Yes!</p><p>However, no coolers, ice chests, picnic baskets, birthday cakes, outside alcohol, or other outside beverages, except water.</p><p>Please be advised that our vendor’s menu items may contain gluten and the Big 8 allergens (Milk, Eggs, Fish, Shellfish, Wheat, Soy, Peanuts, and Tree nuts) or have come in contact with items containing gluten or the Big 8 allergens. In addition, food vendors may change their formulation or manner of preparation without our knowledge.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_29 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Can I fill my water bottle inside the Fair?</h5><div class="et_pb_toggle_content clearfix">Yes. There are two water bottle filling stations inside the venue, which are marked on the map.</p><p>In addition and for your convenience we also carry reasonably priced Dickens themed water bottles for you to refill while you are at the event. You may pick one up at the Patterson and Sons Mercantile just inside the lower lobby of the fair.</div></div></div></div></div></div></div></div><div class="et_pb_tab et_pb_tab_6 clearfix"><div class="et_pb_tab_content"><div class="et_pb_section et_pb_section_15 et_section_regular" ><div class="et_pb_row et_pb_row_7"><div class="et_pb_column et_pb_column_4_4 et_pb_column_7 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_accordion et_pb_accordion_6"><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_30 et_pb_toggle_open"><h5 class="et_pb_toggle_title">Is there a Coat and Parcel Check?</h5><div class="et_pb_toggle_content clearfix"><p>Yes. Coat and Parcel check is available across from the Patterson & Sons Information booth, in the Grand Concourse area. Prices are $3.00 for Coats, Sweaters, Small Parcels, and Backpacks; and $5.00 for Large Parcels, Suitcases, Strollers, and Coolers.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_31 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Is there an Information Center?</h5><div class="et_pb_toggle_content clearfix"><p>Yes. Answers await you inside the Patterson & Sons Information booth, opposite the Lower Lobby in the Grand Concourse area.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_32 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Where are the Restrooms?</h5><div class="et_pb_toggle_content clearfix"><p>There are three locations for flushable toilets: Inside Victoria Station (Upper Lobby) adjacent to the main parking lot, inside the Lower Lobby Grand Concourse area; and in Ale House Alley near Mad Sal’s Dockside Ale House.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_33 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Where do I go regarding Lost and Found?</h5><div class="et_pb_toggle_content clearfix"><p>If you have lost (or found) personal items, please visit the Lower Lobby Coat and Parcel Check across from the Patterson & Sons Information booth in the Grand Concourse area. After hours, please email <a href="/cdn-cgi/l/email-protection#670801010e040227030e040c02091401060e154904080a"><span class="__cf_email__" data-cfemail="39565f5f505a5c795d505a525c574a5f58504b175a5654">[email protected]</span></a>.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_34 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Do I need tickets for any of the shows?</h5><div class="et_pb_toggle_content clearfix"><p>No. All shows within the event are included in your Fair admission. </p><p>Please see <a href="/experiences/">Experiences Page</a> for information about ticketed experiences such as Port & Chocolate Tastings and Pub Crawls.</p></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_35 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Cameras, Video, Audio, & Digital Equipment Usage.</h5><div class="et_pb_toggle_content clearfix"><div class="et_pb_toggle_content clearfix"><ul><li>Small personal cameras are permitted but are subject to inspection. Photos may be taken for your personal use only, except where posted and announced.</li><li>Video cameras and tripods are not permitted except for pre-approved media workers who have provided credentials. <strong>Media requests will be reviewed and honored in advance only.</strong></li><li>We ask that you use common sense and courtesy when photographing or videotaping at the Fair. No intense flash photography (fill only), and remain at a respectful distance from other guests, performers, and stages, etc.</li></ul><p><strong><em>Note:</em></strong><em> All film, digital, and recording rights are reserved. Commercial film and sound recording rights with respect to Red Barn Productions DBA The Great Dickens Christmas Fair, entertainment, and performers and staff are reserved.</em></p><p><em>Commercial use of any photographs, digital images, audio, tape, or video recordings of The Great Dickens Christmas Fair, without the express written consent of Red Barn Productions DBA The Great Dickens Christmas Fair is strictly prohibited. All materials contained on our website are protected by United States Copyright law and cannot be reproduced, sold, distributed, transmitted, manipulated, displayed, published, or broadcast without prior written permission.</em></p></div></div></div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_36 et_pb_toggle_close"><h5 class="et_pb_toggle_title">Can you recommend local lodging?</h5><div class="et_pb_toggle_content clearfix"><p>For those of you traveling to the Fair, check the Lodgings Search page of the <a href="https://www.sftravel.com/stay/" target="_blank" rel="noopener">San Francisco Convention and Visitors Bureau</a> for accommodations in the San Francisco area, or our own <a href="https://dickensfair.com/accommodations/">Preferred Hotels & Accommodations</a> page.</p></div></div></div></div></div></div></div></div></div></div><div class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"><div class="et_pb_text_inner"><h4>Additional Questions?</h4></div></div><div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"><div class="et_pb_text_inner"><p>Please contact us at <a href="/cdn-cgi/l/email-protection#452a23232c262005212c262e202b3623242c376b262a28"><span class="__cf_email__" data-cfemail="92fdf4f4fbf1f7d2f6fbf1f9f7fce1f4f3fbe0bcf1fdff">[email protected]</span></a>.</p></div></div></div></div></div><div class="et_pb_section et_pb_section_16 et_pb_with_background et_section_regular" ><div class="et_pb_row et_pb_row_8"><div class="et_pb_column et_pb_column_4_4 et_pb_column_8 et_pb_css_mix_blend_mode_passthrough et-last-child"><div class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light"><div class="et_pb_text_inner"><p style="text-align: center;">“Indulge your imagination in every possible flight.”</p></div></div><div class="et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light"><div class="et_pb_text_inner"><p style="text-align: center;"><sub>~</sub> Jane Austen, Pride and Prejudice</p></div></div></div></div></div></div></div></div></article></div><footer class="et-l et-l--footer"><div class="et_builder_inner_content et_pb_gutters3"><div class="et_pb_section et_pb_section_0_tb_footer et_pb_with_background et_section_regular" ><div class="et_pb_row et_pb_row_0_tb_footer"><div class="et_pb_column et_pb_column_1_3 et_pb_column_0_tb_footer et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_module et_pb_text et_pb_text_0_tb_footer et_pb_text_align_left et_pb_text_align_center-tablet et_pb_bg_layout_light"><div class="et_pb_text_inner"><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script>(function(){window.mc4wp=window.mc4wp||{listeners:[],forms:{on:function(evt,cb){window.mc4wp.listeners.push({event:evt,callback:cb})}}}})()</script><form id="mc4wp-form-1" class="mc4wp-form 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