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analytics-data-component="nav|link" analytics-data-description="Travel guides|South America|Santiago">Santiago</a></li></ul></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-guides/europe.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Europe"><span>Europe</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><ul class="NavigationBar__primaryNavigationItem_level_3_pBWflefT"><li><a class="NavigationBar__primaryNavigationItem_level_3_pBWflefT" 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analytics-data-description="Travel guides|Africa"><span>Africa</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><ul class="NavigationBar__primaryNavigationItem_level_3_pBWflefT"><li><a class="NavigationBar__primaryNavigationItem_level_3_pBWflefT" href="/pf/en/travel-guides/africa/south-africa/johannesburg.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Africa|Johannesburg">Johannesburg</a></li></ul></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://www.qantas.com/travelinsider/en.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Travel Insider"><span>Travel Insider</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Travel guides|Travel Insider" class="DescriptionText__intro_ERMwle7p"><p>Restaurant and hotel reviews, photo galleries and travel articles.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://www.qantas.com/directconnect/affinity" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Where can I go?"><span>Where can I go?</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Travel guides|Where can I go?" class="DescriptionText__intro_ERMwle7p"><p>With our interactive map it's easy to plan your next trip using money or Qantas Points.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-inspiration.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Travel guides|Travel inspiration"><span>Travel inspiration</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Travel guides|Travel inspiration" class="DescriptionText__intro_ERMwle7p"><p>Looking for holiday inspiration? Browse our travel recommendations for Australia and beyond.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/pf/en/flight-deals.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals"><span>Flight deals</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Flight deals_subMenu" aria-label="Flight deals Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/flight-deals.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|All flight deals"><span>All flight deals</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Flight deals|All flight deals" class="DescriptionText__intro_ERMwle7p"><p>Find offers on Qantas flights across a range of international destinations.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/flight-deals/international.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|International"><span>International</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><ul class="NavigationBar__primaryNavigationItem_level_3_pBWflefT"><li><a class="NavigationBar__primaryNavigationItem_level_3_pBWflefT" href="https://www.qantas.com/pf/en/flight-deals/flights-to-australia.html/au/economy" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|International|Flights to Australia">Flights to Australia</a></li><li><a class="NavigationBar__primaryNavigationItem_level_3_pBWflefT" href="https://www.qantas.com/pf/en/flight-deals/flights-to-new-zealand.html/nz/economy" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Flight deals|International|Flights to New Zealand">Flights to New Zealand</a></li></ul></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/pf/en/qantas-experience.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan"><span>Plan</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Plan_subMenu" aria-label="Plan Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/travel-classes.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Travel Classes"><span>Travel Classes</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Travel Classes" class="DescriptionText__intro_ERMwle7p"><p>Find out more about our award-winning <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Travel Classes" href="/pf/en/qantas-experience/travel-classes/first.html">First</a> and International <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Travel Classes" href="/pf/en/qantas-experience/travel-classes/business.html">Business</a> cabins and more classes of travel on Qantas.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/onboard.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Onboard"><span>Onboard</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Onboard" class="DescriptionText__intro_ERMwle7p"><p>Discover inflight dining options, entertainment, seat maps, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Onboard" href="/pf/en/about-us/our-company/fleet.html">aircraft</a> you'll be flying on and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/why-qantas.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Experience the Qantas difference"><span>Experience the Qantas difference</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Experience the Qantas difference" class="DescriptionText__intro_ERMwle7p"><p>Fly away with complimentary food, drinks, entertainment, baggage and more included in every Qantas fare.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/network-and-partner-airlines.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines"><span>Our network and partner airlines</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Our network and partner airlines" class="DescriptionText__intro_ERMwle7p"><p>Discover our <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines" href="/pf/en/qantas-experience/australian-domestic-flight-network.html">Australian domestic</a> and <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines" href="/pf/en/qantas-experience/international-flight-network.html">international</a> network, airline partners and <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Our network and partner airlines" href="/pf/en/qantas-experience/network-and-partner-airlines/oneworld.html"><b>one</b>world</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/timetables.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Timetables"><span>Timetables</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Timetables" class="DescriptionText__intro_ERMwle7p"><p>Search current timetable information for Qantas, QantasLink and Jetstar flights.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/email-subscription.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Email subscription"><span>Email subscription</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Email subscription" class="DescriptionText__intro_ERMwle7p"><p>Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/qantas-passenger-perks.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Qantas Passenger Perks"><span>Qantas Passenger Perks</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Qantas Passenger Perks" class="DescriptionText__intro_ERMwle7p"><p>Fly to Australia with Qantas and unlock hand-picked deals on iconic experiences across the country.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/qantas-app.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Qantas App"><span>Qantas App</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Qantas App" class="DescriptionText__intro_ERMwle7p"><p>Book and manage your trip with features such as check-in, seat selection and boarding pass access. You can track your Qantas Points, shop and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/book-a-trip/flights/qantas-explorer.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Plan|Qantas Explorer"><span>Qantas Explorer</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Plan|Qantas Explorer" class="DescriptionText__intro_ERMwle7p"><p>Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/pf/en/book-a-trip.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book"><span>Book</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Book_subMenu" aria-label="Book Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/book-a-trip/flights.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights"><span>Flights</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Flights" class="DescriptionText__intro_ERMwle7p"><p>Book <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="/pf/en/book-a-trip/flights.html" title="book flights">flights</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="/pf/en/book-a-trip/flights/multi-city.html" title="multi city flights">multi-city</a> or round the world trips, search <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" title="where can i go">using our </a><a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="https://www.qantas.com/directconnect/affinity">interactive map</a> or redeem a <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Flights" href="/pf/en/book-a-trip/flights/travel-credits.html" title="travel credits">travel credit.</a></p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/book-a-trip/flights/group-travel.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Group travel"><span>Group travel</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Group travel" class="DescriptionText__intro_ERMwle7p"><p>Book 10 or more passengers travelling to the same destination.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://www.qantas.com/hotels" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Hotels"><span>Hotels</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Hotels" class="DescriptionText__intro_ERMwle7p"><p>Earn Qantas Points on our huge range of accommodation options worldwide.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/book-a-trip/activities.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Activities"><span>Activities</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Activities" class="DescriptionText__intro_ERMwle7p"><p>Book city tours, hop-on-hop-off buses, organised tours and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/book-a-trip/cars.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars"><span>Cars</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Book|Cars" class="DescriptionText__intro_ERMwle7p"><p>Book <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars" href="/pf/en/book-a-trip/cars.html">car hire</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars" href="/pf/en/book-a-trip/cars/specials.html">car specials</a> or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Book|Cars" href="/pf/en/book-a-trip/trucks.html">commercial vehicles</a>.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/pf/en/travel-info.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly"><span>Fly</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Fly_subMenu" aria-label="Fly Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/travel-updates.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Travel updates"><span>Travel updates</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Travel updates" class="DescriptionText__intro_ERMwle7p"><p>Track updates on extreme weather or other major issues that may impact your flight.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/flight-status.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Flight status"><span>Flight status</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Flight status" class="DescriptionText__intro_ERMwle7p"><p>Find departure and arrival information and view our <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Flight status" href="/pf/en/travel-info/flight-status/on-time-performance.html" title="on time performance">on-time performance</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/check-in.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Check-in"><span>Check-in</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Check-in" class="DescriptionText__intro_ERMwle7p"><p>Ways to check-in for your flight including online and on your mobile.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/manage-booking.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Manage booking"><span>Manage booking</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Manage booking" class="DescriptionText__intro_ERMwle7p"><p>Change or cancel flights, redeem a <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Manage booking" title="information on Flight Credits" href="/pf/en/manage-booking/credit-vouchers.html">Flight Credit</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Manage booking" title="Upgrades" href="/pf/en/manage-booking/upgrade.html">request an upgrade</a>, check-in and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/seat-selection.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Seat selection"><span>Seat selection</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Seat selection" class="DescriptionText__intro_ERMwle7p"><p>Choose the seat that suits you before you arrive at the airport on Qantas operated flights.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/at-the-airport.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|At the airport"><span>At the airport</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|At the airport" class="DescriptionText__intro_ERMwle7p"><p>Browse our airport guides and lounge network information.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/baggage.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage"><span>Baggage</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Baggage" class="DescriptionText__intro_ERMwle7p"><p>View <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage" href="/pf/en/travel-info/baggage.html" title="Link to baggage allowances">baggage allowances</a>, purchase <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage" title="Links to additional baggage" href="/pf/en/travel-info/baggage/additional-baggage.html">additional baggage</a>, learn about <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Baggage" href="/pf/en/travel-info/baggage/dangerous-goods.html" title="Link to dangerous goods page">dangerous goods</a> or track lost baggage.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/qantas-experience/at-the-airport/airport-lounges.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Airport lounges"><span>Airport lounges</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Airport lounges" class="DescriptionText__intro_ERMwle7p"><p>Start your trip in the exclusive surrounds of one of our world class airport lounges.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/travel-advice.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Travel advice"><span>Travel advice</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Travel advice" class="DescriptionText__intro_ERMwle7p"><p>Information about visas, health and more.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/specific-needs.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Specific needs"><span>Specific needs</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Specific needs" class="DescriptionText__intro_ERMwle7p"><p>Options for mobility and medical assistance and first-time flyers. <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Specific needs" href="/pf/en/travel-info/specific-needs/mobility-assistance.html" title="help when travelling information">Request wheelchair assistance</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/travel-info/children.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Fly|Travelling with children"><span>Travelling with children</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Fly|Travelling with children" class="DescriptionText__intro_ERMwle7p"><p>Get ready for your big adventure with our dedicated family section.</p> </div></li></ul></div></li><li class="NavigationBar__primaryMenuItem_hrYQ3Q-Q"><a tabindex="0" href="/pf/en/frequent-flyer.html" aria-expanded="false" aria-haspopup="true" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer"><span>Frequent Flyer</span><div class="NavigationBar__navigation_arrow_PhqH2WjR style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div class="NavigationBar__primaryNavigationSubMenu_5KDPW2By"><ul id="Frequent Flyer_subMenu" aria-label="Frequent Flyer Submenu" class="NavigationBar__primaryNavigationLevel2List_C-5dc1wa"><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/frequent-flyer/earn-points.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points"><span>Earn Qantas Points</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|Earn Qantas Points" class="DescriptionText__intro_ERMwle7p"><p><a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points" title="Earning points" href="/pf/en/frequent-flyer/earn-points.html">Earning points</a> couldn’t be easier. Whether you’re booking your next holiday or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points" title="flying" href="/pf/en/frequent-flyer/categories/flights.html">flying</a> for business or pleasure, you could be earning points on all sorts of things with our <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Earn Qantas Points" title="all partners" href="/pf/en/frequent-flyer/partners.html">partners</a>.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/frequent-flyer/use-points.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points"><span>Use Qantas Points</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|Use Qantas Points" class="DescriptionText__intro_ERMwle7p"><p>With lots of ways to <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/pf/en/frequent-flyer/use-points.html">use your points</a>, you'll be sure to find something you like. Use your points for <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/pf/en/frequent-flyer/categories/flights.html#use-points">flights</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/pf/en/frequent-flyer/use-points/classic-upgrade-rewards.html">upgrades</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/pf/en/frequent-flyer/categories/hotels-travel.html">hotels</a>, or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Use Qantas Points" href="/pf/en/book-a-trip/cars.html">car</a> hire.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="/pf/en/frequent-flyer/status-and-clubs.html" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs"><span>Status and Clubs</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|Status and Clubs" class="DescriptionText__intro_ERMwle7p"><p>The more you fly, the faster you'll <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs" title="Tier benefits" href="/pf/en/frequent-flyer/status-and-clubs/status.html">enjoy benefits</a> like priority boarding; or earn points to unlock <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs" title="Points Club" href="/pf/en/frequent-flyer/status-and-clubs/points-club.html">Points Club</a>, where you'll enjoy benefits like lounge access, or <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|Status and Clubs" href="/pf/en/frequent-flyer/the-qantas-club.html">The Qantas Club</a> to start your journey off right.</p> </div></li><li class="NavigationBar__primaryNavigationLevel2ListItem_ENTHrK8l"><a class="NavigationBar__primaryNavigationItem_level_2_LB7Cqwg-" href="https://www.qantas.com/pf/en/my-account" analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account"><span>My account</span><div class="NavigationBar__navigation_arrow_PhqH2WjR NavigationBar__navigation_arrow_level_2_HMz53jfS style__arrowIconDefault_g4KzulIR"><div class=""><svg width="24" height="24" viewBox="0 0 24 24" fill="#323232" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.7925 9L12 13.3266L16.2075 9L17.5 10.332L12 16L6.5 10.332L7.7925 9Z"></path></svg></div></div></a><div id="Frequent Flyer|My account" class="DescriptionText__intro_ERMwle7p"><p>Check your <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/pf/en/frequent-flyer/my-account/points-activity.html" title="points balance">points balance</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/pf/en/frequent-flyer/my-account/points-activity/family-transfers.html" title="transfer points">transfer points</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/pf/en/frequent-flyer/my-account/profile.html" title="update your details">update your details</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/pf/en/frequent-flyer/my-account/points-activity/claim-missing-points.html" title="claim missing points">claim missing points</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/pf/en/frequent-flyer/my-account/points-activity/top-up-points.html" title="top-up points">top-up points</a>, <a analytics-data-type="site interaction" analytics-data-component="nav|link" analytics-data-description="Frequent Flyer|My account" href="/pf/en/frequent-flyer/my-account/bookings.html" title="manage bookings">manage bookings</a> and more.</p> 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You can track your Qantas Points, shop and more.</p>\r\n","id":"1.4.8","title":"Qantas App","navigation-link":"/pf/en/qantas-experience/qantas-app.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer.</p>\r\n","id":"1.4.9","title":"Qantas Explorer","navigation-link":"/pf/en/book-a-trip/flights/qantas-explorer.html"}],"linkType":"internalLink","promo-image":"/content/dam/imb/img/190x440/QQP-Nav_banner_190x440_D4.jpg","id":"1.3","menu-label":"Plan"},{"promo-alt-text":"Kangaroo image, discounted fares within Australia with Qantas Explorer","menu-link":"/pf/en/book-a-trip.html","level":1,"children":[{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Book <a href=\"/content/qantas/pf/en/book-a-trip/flights.html\" title=\"book flights\">flights</a>, <a href=\"/content/qantas/pf/en/book-a-trip/flights/multi-city.html\" title=\"multi city flights\">multi-city</a> or round the world trips, search <a title=\"where can i go\">using our </a><a href=\"https://www.qantas.com/directconnect/affinity\">interactive map</a> or redeem a <a href=\"/content/qantas/pf/en/book-a-trip/flights/travel-credits.html\" title=\"travel credits\">travel credit.</a></p>\r\n","id":"1.5.1","title":"Flights","navigation-link":"/pf/en/book-a-trip/flights.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Book 10 or more passengers travelling to the same destination.</p>\r\n","id":"1.5.2","title":"Group travel","navigation-link":"/pf/en/book-a-trip/flights/group-travel.html"},{"level":2,"textIsRich":"true","linkType":"externalLink","navigation-data-type":"description","text":"<p>Earn Qantas Points on our huge range of accommodation options 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App, image of lady using a mobile","menu-link":"/pf/en/travel-info.html","level":1,"children":[{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Track updates on extreme weather or other major issues that may impact your flight.</p>\r\n","id":"1.6.1","title":"Travel updates","navigation-link":"/pf/en/travel-info/travel-updates.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Find departure and arrival information and view our <a href=\"/content/qantas/pf/en/travel-info/flight-status/on-time-performance.html\" title=\"on time performance\">on-time performance</a>.</p>\r\n","id":"1.6.2","title":"Flight status","navigation-link":"/pf/en/travel-info/flight-status.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Ways to check-in for your flight including online and on your 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baggage.</p>\r\n","id":"1.6.7","title":"Baggage","navigation-link":"/pf/en/travel-info/baggage.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Start your trip in the exclusive surrounds of one of our world class airport lounges.</p>\r\n","id":"1.6.8","title":"Airport lounges","navigation-link":"/pf/en/qantas-experience/at-the-airport/airport-lounges.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Information about visas, health and more.</p>\r\n","id":"1.6.9","title":"Travel advice","navigation-link":"/pf/en/travel-info/travel-advice.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Options for mobility and medical assistance and first-time flyers. <a href=\"/content/qantas/pf/en/travel-info/specific-needs/mobility-assistance.html\" title=\"help when travelling information\">Request wheelchair assistance</a>.</p>\r\n","id":"1.6.10","title":"Specific needs","navigation-link":"/pf/en/travel-info/specific-needs.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Get ready for your big adventure with our dedicated family section.</p>\r\n","id":"1.6.11","title":"Travelling with children","navigation-link":"/pf/en/travel-info/children.html"}],"linkType":"internalLink","promo-image":"/content/dam/imb/img/190x440/qantas-app.jpg","id":"1.5","menu-label":"Fly"},{"menu-link":"/pf/en/frequent-flyer.html","level":1,"children":[{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p><a title=\"Earning points\" href=\"/content/qantas/pf/en/frequent-flyer/earn-points.html\">Earning points</a> couldn’t be easier. Whether you’re booking your next holiday or <a title=\"flying\" href=\"/content/qantas/pf/en/frequent-flyer/categories/flights.html\">flying</a> for business or pleasure, you could be earning points on all sorts of things with our <a title=\"all partners\" href=\"/content/qantas/pf/en/frequent-flyer/partners.html\">partners</a>.</p>\r\n","id":"1.7.1","title":"Earn Qantas Points","navigation-link":"/pf/en/frequent-flyer/earn-points.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>With lots of ways to <a href=\"/content/qantas/pf/en/frequent-flyer/use-points.html\">use your points</a>, you'll be sure to find something you like. Use your points for <a href=\"/content/qantas/pf/en/frequent-flyer/categories/flights.html#use-points\">flights</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/use-points/classic-upgrade-rewards.html\">upgrades</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/categories/hotels-travel.html\">hotels</a>, or <a href=\"/content/qantas/pf/en/book-a-trip/cars.html\">car</a> hire.</p>\r\n","id":"1.7.2","title":"Use Qantas Points","navigation-link":"/pf/en/frequent-flyer/use-points.html"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>The more you fly, the faster you'll <a title=\"Tier benefits\" href=\"/content/qantas/pf/en/frequent-flyer/status-and-clubs/status.html\">enjoy benefits</a> like priority boarding; or earn points to unlock <a title=\"Points Club\" href=\"/content/qantas/pf/en/frequent-flyer/status-and-clubs/points-club.html\">Points Club</a>, where you'll enjoy benefits like lounge access, or <a href=\"/content/qantas/pf/en/frequent-flyer/the-qantas-club.html\">The Qantas Club</a> to start your journey off right.</p>\r\n","id":"1.7.3","title":"Status and Clubs","navigation-link":"/pf/en/frequent-flyer/status-and-clubs.html"},{"level":2,"textIsRich":"true","linkType":"externalLink","navigation-data-type":"description","text":"<p>Check your <a href=\"/content/qantas/pf/en/frequent-flyer/my-account/points-activity.html\" title=\"points balance\">points balance</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/my-account/points-activity/family-transfers.html\" title=\"transfer points\">transfer points</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/my-account/profile.html\" title=\"update your details\">update your details</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/my-account/points-activity/claim-missing-points.html\" title=\"claim missing points\">claim missing points</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/my-account/points-activity/top-up-points.html\" title=\"top-up points\">top-up points</a>, <a href=\"/content/qantas/pf/en/frequent-flyer/my-account/bookings.html\" title=\"manage bookings\">manage bookings</a> and more.</p>\r\n","id":"1.7.4","title":"My account","navigation-link":"https://www.qantas.com/pf/en/my-account"},{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more.</p>\r\n","id":"1.7.5","title":"News","navigation-link":"/pf/en/frequent-flyer/news.html"}],"linkType":"internalLink","id":"1.6","menu-label":"Frequent Flyer"},{"menu-link":"https://help.qantas.com/support/s/","level":1,"children":[{"level":2,"textIsRich":"true","linkType":"internalLink","navigation-data-type":"description","text":"<p>Get in touch, we're here to help. 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class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-d66470eda7" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> </div> </div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="71583fb5-b07b-41a3-ba90-b485f81bd303" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h1 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Privacy and security</h1></div></div> </div> </div> <div class="cx25-text text--padding-small aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="114cba75-8f84-49e6-8be5-7f3a6b8bb912" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__intro-small_hpGbC6Vu RichText__autoColor_SOMKihjm"><p><span class="richtext__text richtext__text--large">Privacy Policy</span></p></div></div></div> </div> </div> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-af59c58078" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="b01437e4-5804-41fd-9894-6e2612de7484" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Updated: 27 September 2024</p></div></div></div> </div> </div> <div class="cx25-anchor-link aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="efb79997-9c10-48e8-a7fb-4d434cc78a17" data-render-time="1" data-render-engine="gvm"><div class="List__anchorLinks_sXzI-QYy"><a id="cmp-anchor-links"></a><nav aria-label="Jump to page section"><ul class="List__anchorLinkList_eM7AF8e4"><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#introduction">Introduction</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#information-we-collect">Information we collect</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#how-we-collect-personal-information">How we collect personal information</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#how-we-use-your-personal-information">How we use your personal information</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#disclosure-of-personal-information">Disclosure of personal information</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#travelling-for-work">Travelling for work</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#qantas-programs-and-clubs">Qantas’ programs and clubs</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#how-we-use-cookies">How we use cookies and tags</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#how-we-hold-information-and-keep-it-secure">How we hold information and keep it secure</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#disclosure-of-information-across-borders">Disclosure of information across borders</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#privacy-complaints-and-further-information-">Privacy complaints and further information</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#european-data-protection-laws">European data protection laws</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#legal-grounds-for-use-of-personal-information">Legal grounds for use of personal information</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#resolving-your-concerns">Resolving your concerns</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#matters-outside-the-scope-of-the-privacy-policy">Matters Outside the Scope of the Privacy Policy</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#changes-to-this-privacy-policy">Changes to this Privacy Policy</a></li><li><a class="Link__anchorLink_rBKoE9E4 Link__anchorLinkArrowDown_98nLic8F Link__autoColour_xqCDf1co" href="#contacting-us">Contacting Us</a></li></ul></nav></div></div> <script id="efb79997-9c10-48e8-a7fb-4d434cc78a17-props" type="application/json">{"styleSys":{},"resourceType":"aem-qantas-global/components/anchor-link/v1/anchor-link","jumpToLabel":"Jump to...","headingAsButtonLinkOverride":"","lastHeadingAsButton":false,"anchorLinksList":[{"id":"introduction","text":"Introduction"},{"id":"information-we-collect","text":"Information we collect"},{"id":"how-we-collect-personal-information","text":"How we collect personal 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concerns"},{"id":"matters-outside-the-scope-of-the-privacy-policy","text":"Matters Outside the Scope of the Privacy Policy"},{"id":"changes-to-this-privacy-policy","text":"Changes to this Privacy Policy"},{"id":"contacting-us","text":"Contacting Us"}]}</script> <script> if (window.callbacks === undefined) { window.callbacks = []; } callbacks.push({ "uuid": "efb79997-9c10-48e8-a7fb-4d434cc78a17", "resourceType": "aem-qantas-global/components/anchor-link/v1/anchor-link" }); </script> </div> <script src="/etc.clientlibs/aem-qantas-global/components/anchor-link/v1/anchor-link/clientlibs.min.ACSHASH5d0d7ba91412df25bb435859b330fb22.js" type="text/javascript"></script> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-736fd53300" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="introduction"></div> <div class="anchor-section__heading"> <div> <div id="ede945c5-b872-4c4a-b582-1eb5c8df8f87" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Introduction</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-06e1bdddde" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="e5045be6-126f-4875-a878-75f95cd0f7fd" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">General</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ff882fc7-9685-4645-88b2-98461e056276" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>This Privacy Policy explains how Qantas generally handles your personal information.  We may also provide more specific information relating to particular products or services in our privacy collection notices.</p> <p>We will update this policy on our website if we change the way we handle personal information.<b><i><u></u></i></b></p> <p>This Privacy Policy does not apply to Qantas’ employee records and contractor records.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="357a7807-4d79-4c5e-b51d-df1e87841457" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Specific types of interactions with us</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ee29b697-d7b6-4f7d-a894-001b4302c127" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>In addition to the general information in this Privacy Policy, we have included specific sections that you should read if you:</p> <ul style="list-style-position: inside;"> <li>travel for work with one of our corporate, business or government clients</li> <li>travel for work on a booking in connection with one of our Qantas Business Rewards members</li> <li>are a member of, or use, Qantas’ programs and clubs, including if you are a party to eligible transactions under the Qantas Business Rewards program</li> <li>are based in the European Economic Area (the EEA) during your interactions with us (other than when you are in the EEA solely for travel purposes)</li> </ul></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="3bc2c96e-65b8-4f90-8816-559ae6c1276c" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Who is Qantas?</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="b17e10cd-ba9c-4964-b5b8-a9d7777aa321" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>This Privacy Policy applies to Qantas Airways Limited and its related bodies corporate (referred to as “Qantas”, “we” and our), excluding Qantas Superannuation Limited and excluding all Jetstar branded entities.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-1f6ce926ea" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="information-we-collect"></div> <div class="anchor-section__heading"> <div> <div id="0bbad5d2-5a2a-4a8f-af82-1947addeaf81" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Information we collect</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-85ea76c455" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="b81cccbe-808b-4779-aefd-6b29351b9d06" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">General</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="36f16c29-29a7-4a95-be94-c0088738a71f" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>The types of personal information that we collect and process about you will depend on our relationship with you.  It will include some or all of the following:</p> <ul style="list-style-position: inside;"> <li><b>General information about you: </b>your name, title, gender, date of birth, contact details, passport or other identification details (which may include your image) and your answer to a security question (for example, your favourite colour)</li> <li><b>Contact details:</b> such as phone number, address, email address, and social media handle</li> <li><b>Travel details: </b>such as travel itinerary, baggage, seat preferences, seat and meal requests</li> <li><b>Health and dietary information</b>: dietary requirement and health information, including requests for specific assistance, in connection with your use of our products and services</li> <li><b>Payment details:</b> such as credit or debit card number and expiry date</li> <li><b>Your use of our products and services</b>: such as use of our inflight entertainment systems and your previous travel arrangements with us </li> <li><b>CCTV images</b>: captured in our airport lounges and other premises</li> <li><b>Our interactions with you</b>: such as any feedback, complaints, compliments, claims you have made (such as in relation to lost luggage), responses to market surveys, records of any correspondence and interactions with us and our staff (including in person, online, by telephone or email and via social media)</li> <li><b>Your interests</b>: such as destinations you have visited and products you have bought</li> <li><b>Website and mobile apps: </b>if you use our website or mobile applications, your geo-location, IP address, mobile telephone number or ID, and details of how you use the website or app and any third party sites that you have accessed from them</li> <li><b>Programs and clubs:</b> your membership number and details of your participation in our programs and clubs.  If you are a member of, or use, our programs and clubs, see “Qantas’ programs and clubs” section below for more information about the data we collect connected to your membership</li> <li><b>Employment information</b>: if you are an employee or other person travelling or obtaining products or services in relation to one of our corporate, business or government clients or in connection with our Qantas Business Rewards programme, certain information about your employment or relationship with our corporate or government clients such as your employer’s name, your employee number, your professional title and your work contact information</li> <li><b>Incidents</b>: details about any incidents that you are either involved in or that you witness, in connection with your flight or any of our products or services</li> <li><b>Information used to prevent and detect fraud</b>: an assessment of whether your transaction is potentially fraudulent, including the historical and other information used by our service provider to make this assessment</li> <li><b>WiFi use:</b> if you use WiFi in our lounges or onboard our aircraft, we collect information about you, your device and how you use the WiFi service</li> <li><b>Shareholders</b>: We may collect certain details about you to register and verify your interest in our securities.  This includes your name, address, number of shares held, tax file number and bank account details.  We may obtain this information through your share broker</li> </ul> <p>Certain aspects of your personal information, for example details of your travel documentation, payment details and contact information, are required for many of our products and services and if you fail to supply such information as requested for specific services, we may be unable to provide you with the products and services in full.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="249d508d-ce41-4673-8977-c64b07bedd29" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Sensitive personal information</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="51560754-cead-43ed-b9b2-58acdd86543e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Under privacy laws, certain categories of personal information are considered particularly sensitive and therefore as needing additional protection. These categories include information about health, racial or ethnic origin, political opinions, religious beliefs, trade union membership or your sexual orientation. Sensitive information may also include genetic and biometric data. Information concerning criminal convictions and offences is also viewed as sensitive, for example, under European data protection law.</p> <p>We may collect and handle your sensitive personal information, for example:</p> <ul> <li>when you request special medical or access assistance;</li> <li> if you tell us you have specific dietary requirements relating to your religious beliefs; or</li> <li>information required by government authorities, to demonstrate fitness to fly (such as confirmation you meet any applicable COVID-19 testing requirements), or for public health reasons.</li> </ul> <p>We will ask you for your consent to handle this type of personal information, to the extent required under applicable laws, for example under the Australian Privacy Act or the European General Data Protection Regulation.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-4f4ba70fa7" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="how-we-collect-personal-information"></div> <div class="anchor-section__heading"> <div> <div id="737c7cba-5420-4501-bfe5-1236991b5a0f" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">How we collect personal information</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-994cfaecf6" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ee049c74-50f3-433e-8ebd-c6fe8bade8a7" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>How we collect personal information about you will depend on our relationship or interactions with you.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="14f4594f-a9ce-4ea5-bd40-0d4b00ac2cb0" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Directly from you</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="bfdbd3c9-ada8-4811-ab45-2758d04f1389" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We mainly collect information directly from you, for example, when you use our website or social media, you call or write to us, we interact with you in person, such as when you use our products and services or participate in promotions, or you buy or sell shares in our company.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="1df34472-de34-4031-9cab-5bb1ab1e64ec" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Indirectly</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="20799127-20c7-45bf-ab01-7a87f1907209" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>There may be occasions when we collect information about you from someone else, such as:</p> <ul> <li>Airline and non-airline partners participating in our programs and clubs</li> <li>travel agents, booking agents and other airlines, including when you make an inquiry but do not complete a booking</li> <li>When someone else books or purchases good or services on your behalf</li> <li>Our service providers, including providers of data analysis services</li> <li>Airports and their service providers</li> <li>Freight and associated service providers</li> <li>Third parties that provide us with marketing leads</li> <li>Immigration, customs, border, security, law enforcement and other government and regulatory authorities</li> <li>Other Qantas companies and Jetstar branded entities</li> <li>Businesses for whom we provide marketing and data analysis services</li> <li>Providers of third party websites, apps and social media platforms</li> </ul> <p>We may also collect information about you via data matching activities conducted by us or our trusted service providers.</p> <p>If you provide us with information about other individuals, regardless of whether you are travelling together, you are responsible for telling those individuals and letting them know that they can find a copy of this Privacy Policy on our website.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-54e68d4e92" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="how-we-use-your-personal-information"></div> <div class="anchor-section__heading"> <div> <div id="b79413db-346b-469d-a408-744dbcaca0d5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">How we use your personal information</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-055ad65257" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="843217f7-f529-4f2e-900c-b22a1806fcca" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may use your personal information for the following purposes:</p> <ul> <li><b>To provide and administer our travel products and services</b>: to verify your identity, to contact you about your orders and bookings and travel, freight and other arrangements, to process payments, for quality assurance and training purposes, such as training our staff, testing our systems, and managing our suppliers. </li> <li><b>For marketing purposes</b>: to provide you with updates and offers, if you have chosen to receive these; to operate our competitions, promotions and events; to distribute our newsletters and other communications.  We may also use your information for marketing Qantas and our selected business partners’ products and services to you by post, email, SMS, phone and fax and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.  We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you.<br /> </li> <li><b>To provide customer support</b>: to handle queries, complaints and claims.<br /> </li> <li><b>To comply with our legal obligations and for health, safety and security purposes</b>: to ensure the safety and security of all passengers, including investigating security and screening issues and to take appropriate steps to prioritise the health of those passengers and our crew. We may process your personal information to comply with our regulatory requirements including in relation to immigration, public health, customs and security or dialogue with regulators, as applicable, which may include disclosing your personal information to third parties, the court service, regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.</li> <li><b>To detect and prevent fraudulent activity</b> throughout our business operations <b></b></li> <li><b>To operate and facilitate your participation in our programs and clubs</b>: if you are a member of our programs and clubs, we will use personal information that we collect about you to ensure that you get the benefit of the programs and clubs and our partners’ programs and clubs, including to track your benefit accrual and redemption activities and record your usage of benefits.  Airline and non-airline partners participating in our programs and clubs, and operators of partner programs and clubs, may also use your personal information to facilitate your participation in the relevant program or club. <br /> </li> <li><b>To conduct market, consumer and other research</b>: to improve our products, services and marketing activities, including our websites, and to generate consumer insights that help us to market more efficiently and to be more relevant to you.<br /> </li> <li><b>To ensure website content is relevant</b>: including to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers.<br /> </li> <li><b>To manage any shareholding you may have in Qantas Airways Limited: </b>we use information about your interest in our securities to manage our share register, including through our service providers. <br /> </li> </ul> <p><b> </b>We may also combine the information that we collect and hold about you.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-0b554f97a3" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="disclosure-of-personal-information"></div> <div class="anchor-section__heading"> <div> <div id="8648006c-c55d-4e17-bca5-2c52e1ab2f99" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Disclosure of personal information</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-0abfdf6c9f" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="24cc7ef7-876d-4399-9409-52d74fd04b8c" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may disclose your personal information to third parties in connection with:</p> <ul style="list-style-position: inside;"> <li>goods and services that you have bought through us or that we provide to you</li> <li>the operation of, and your participation in, programs and clubs</li> <li>our legal obligations, responding to complaints and claims, and fraud detection and prevention</li> <li>security, customs, public health and immigration purposes</li> <li>your interest in our securities</li> </ul> <p>including:</p> <ul style="list-style-position: inside;"> <li>Other carriers on your itinerary so they can provide goods and services to you</li> <li>Airline and non-airline partners participating in our programs and clubs to allow you to receive offers and benefits in our programs and clubs</li> <li>Operators of other programs and clubs to allow you to receive offers and benefits in their programs and clubs</li> <li>various law enforcement agencies, regulatory authorities and governments around the world and their service providers</li> <li>such other third parties mentioned in the “How we use your personal information” section above</li> </ul> <p>For example:</p> <ul style="list-style-position: inside;"> <li>travel operators and travel agents, ground handling service providers (such as check-in agents, freight handling, specific assistance and ground transport, airport lounge operators, chauffeur services, catering services), and other members of the Qantas group may need the information in connection with these purposes</li> <li>we are required to maintain a register of shareholders and make it available for inspection by the public under the Australian Corporations Act 2001 (Cth) and we may also disclose information collected in connection with your shareholding to regulatory bodies such as the Australian Taxation Office.</li> <li>US federal law requires airlines, including Qantas, to collect an attestation in relation to the COVID-19 pandemic for passengers arriving in the US from a foreign country.  We are required to retain a copy of each attestation for 2 years, and to provide this to the US Centers for Disease Control and Prevention (CDC) upon request.  Visit the <a title="Centres for Disease Control website" href="https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html" target="_blank" rel="noopener">CDC's website<span class="visually-hidden">Opens in a new tab or window</span></a> for more information. </li> </ul> <p>In addition to the above third parties, we may use service providers for the services listed below, many of whom handle your personal information on our behalf.</p> <ul style="list-style-position: inside;"> <li>Billing and payment processing, including detecting and preventing fraudulent or suspicious bookings</li> <li>Catering</li> <li>Chauffeur services</li> <li>Airport lounge operations</li> <li>Ground handling (such as check-in agents, freight handling, specific assistance and ground transport)</li> <li>Customer service and call centres</li> <li>Corporate and government travel sales and fulfilment functions</li> <li>Market research and analysis</li> <li>Marketing, printing and distribution (including mailing and email) services</li> <li>Information technology services such as data storage, passenger and freight booking and distribution systems, communication networks, software and system development, maintenance and support, incident investigation and resolution, and information processing, analysis and reporting</li> <li>Investigating and responding to incidents</li> </ul> <p>We may disclose your personal information to comply with our legal obligations, respond to complaints and claims, and investigate and protect ourselves and third parties against any activity that we reasonably suspect to be fraudulent.  We may also disclose your personal information to law enforcement agencies, regulatory authorities and governments around the world and their service providers in connection with their investigations, screening, public health requirements or other functions.<b></b></p> <p>We may transfer your information between our related bodies corporate who comply with this Privacy Policy.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-be6ee32448" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="travelling-for-work"></div> <div class="anchor-section__heading"> <div> <div id="e186967f-cabd-436e-89d0-be0c765b516e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Travelling for work</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-4e5ea2965b" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="85ea8c80-aba5-4eef-8911-634f071b97e3" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you are travelling: </p> <ul style="list-style-position: inside;"> <li>under a travel agreement with our corporate, business or government clients; or</li> <li>on a booking in connection with one of our Qantas Business Rewards member,</li> </ul> <p>we may collect information about your role with the client or member.  For example, your employment type, your role and title, your employee number, your start date with the client and your travel arrangements.</p> <p>We may disclose your travel details and any information associated with your travel (such as incident reports) to the client or member.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-8fdd98b94e" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="qantas-programs-and-clubs"></div> <div class="anchor-section__heading"> <div> <div id="75d4bf75-a9fd-46e7-8084-61eaf006b22b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Qantas’ programs and clubs</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-6f4c3a0f8b" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="15cdcb48-7e1e-4a3a-b843-11776b579358" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Our programs and clubs include the Qantas Frequent Flyer Program, Qantas Business Rewards, Qantas Assure, Qantas Money, the Qantas Club, Qantas Golf Club, Qantas Marketplace and Qantas EpiQure. </p> <p>Membership of and participating in our clubs and programs is subject to the respective programs’ terms and conditions which can be viewed online at qantas.com.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="57593482-0617-4858-858c-ab7d3c147dd9" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Personal information we collect</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="e4accce6-8a81-4df0-85f7-563e5890ffc6" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h4 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">General participation in our programs and clubs</h4></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="4a6ddd0f-8bc6-41a7-bbb2-73c67c7309fc" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>The specific programs and clubs you join and participate in will determine the particular information we collect about you.  However, in general we collect the information below about our members.</p> <ul style="list-style-position: inside;"> <li><b>Information about your programs and club memberships</b>: any information supplied as part of applications in connection with our programs and clubs.</li> <li><b>Your payment details</b>: including information related to Qantas Frequent Flyer linked credit cards and Qantas branded credit and pre-paid cards.</li> <li><b>Marketing purposes</b>: your preferences, marketing subscriptions, interests and details of other memberships you may have.</li> <li><b>Information about your use of our products and services</b>: information about how you earn, redeem and transfer points and details about your activities with us and our airline and non-airline partners as part of participating in our programs and clubs.</li> </ul></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="798cdab4-ccc2-4867-b9c4-8a7fc227cb56" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h4 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Logged in members who use qantas.com</h4></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ce2e1298-1309-4375-ab0b-c623d9ac8ce5" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may collect logs of your use of qantas.com while you have logged in. This information may include date and time of visit, membership number, membership status, surname, location and actions, for example, pages viewed, and pages submitted. </p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6087facc-deb9-4a82-a291-21a598f41b93" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">How we collect information</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6def9b90-e40f-4764-a37f-4a00d862d067" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We collect personal information about you as a member of our programs and clubs through your registration and participation in them.</p> <p>We may collect information directly from you through our interactions with you. We may also collect information from others who interact with us on your behalf, our related bodies corporate and Jetstar branded entities, partner airlines, third parties providing services for our programs and clubs (including data analysis services), or our program and club partners, such as when you register through one of our program partners or transact with them, and other third parties.</p> <p>We may also collect information about you via data matching activities conducted by us or our trusted service providers. This may also include collecting information from public sources (for example, Census data) and combining this information with information that we hold about you.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="62f40963-8be2-40cd-8bed-780378171e9b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">How we use your personal information</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6e6285e8-74a7-42ea-8370-dc7de90cf074" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h4 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Providing and marketing enhanced products and services</h4></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="71c2123d-7966-40a3-9aef-e0685ca72d1c" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We use your personal information to personalise the way we provide and market enhanced benefits, products and services to you.  We aim to enhance the way you use our programs and clubs by understanding your preferences, interests and hobbies.</p> <p>We may also market the products and services of our partners and other third parties who we believe may have products and services in which you would be interested.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="750c4998-ba2b-42d7-9061-e0ac4754ccdd" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h4 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">General administration of clubs and programs</h4></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="980f2c44-acfc-41a4-b111-1afad322dce4" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We use the information we hold about you to administer our programs and clubs.  These activities include:</p> <ul style="list-style-position: inside;"> <li>assessing your membership applications</li> <li>keeping track of the points you have earned, redeemed and transferred</li> <li>confirming your eligibility to participate in, and receive the benefits, goods and services, associated with our programs and clubs</li> <li>fraud detection and prevention</li> </ul> <p>We also use the information we hold to improve our services and customer service.  This may be achieved through activities such research, behavioural analytics, and planning and developing products.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="e90379d3-d1e5-465c-9fe5-f51c2dae0d92" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h4 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Logged in members who use qantas.com</h4></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8204eb68-0c81-4360-bc65-5621eea1b00f" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may use this information we collect when members are logged in and using qantas.com to monitor the use of, and improve, the information and functions on qantas.com. We may also use the information to understand your preferences and provide you with information about our products and services and our partners' products and services which we think may interest you.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="cd9a9448-c677-455f-b11b-e7ac5ef1b367" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Disclosure of your personal information</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="d4ae1118-150d-4b8b-bc22-803bae6ba793" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may disclose your information to partner airlines, <b>one</b>world alliance airlines, and non-airline program partners for the purposes outlined in this Privacy Policy.</p> <p>We may also disclose your information to:</p> <ul style="list-style-position: inside;"> <li>Providers of goods and services to members of our programs and clubs</li> <li>Service providers for our programs and clubs</li> <li>Operators of partner programs and clubs to allow you to receive offers and benefits in their programs and clubs</li> </ul> <p>They may use the information to operate programs and clubs. Such activities may include:</p> <ul style="list-style-position: inside;"> <li>administering programs and clubs generally</li> <li>determining your eligibility for, and providing, products and services</li> <li>handling and processing membership applications</li> <li>operating call and service centres</li> <li>providing market research and marketing services</li> <li>to facilitate your participation in the relevant program or club</li> </ul> <p>We may also disclose your personal information for fraud prevention and detection.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="87497c43-18fe-498a-8902-04e3b0707632" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Qantas Business Rewards</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ac8c60f3-c439-47bb-b248-968787cafd2a" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you purchase or use goods or services that have been acquired as part of a transaction that is eligible under the Qantas Business Rewards program, we may collect information about your role with the Qantas Business Rewards member. For example, your employment type, your employee number, your start date with the client and your travel arrangements.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-7a5142bc40" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="how-we-use-cookies"></div> <div class="anchor-section__heading"> <div> <div id="17d31d6d-bc03-4d34-9a8e-d65598f246b9" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">How we use cookies and tags</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-d1a39fb221" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="e8bd423f-b8f2-4661-a939-1234436f887b" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Cookies are small pieces of data stored on the web browser on your computer. This website and associated websites (including those you reach by clicking on advertising) may store cookies on your web browser.</p> <p>Tags (or pixels) are short snippets of javascript (code) that set and read cookies. This website and associated websites may use tags for analytics and marketing.</p> <p>You can visit our <a href="/pf/en/support/viewing.html" target="_self">viewing tips page</a> to see if you have cookies enabled in your browser. See <a href="/pf/en/support/cookies-policy.html" target="_self">how we use cookies</a> and to <a href="/pf/en/support/manage-cookies.html">enable or disable</a> cookies in your browser by visiting our <a href="/pf/en/support/cookies-policy.html" target="_self" title="Our cookie policies">Cookies Policy</a><span aria-hidden="true">.</span></p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-461e5e4cf3" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="how-we-hold-information-and-keep-it-secure"></div> <div class="anchor-section__heading"> <div> <div id="50e2f7a6-ab45-40b5-9073-9579c02006fd" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">How we hold information and keep it secure</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-211c42afff" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="92c622f8-b13c-4a35-af84-5d244bba8e6c" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">IT Security</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="6b1dedc5-d165-46b9-bed9-28091ebe8a97" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We hold your personal information in a combination of hard copy and electronic files. We use third party information system providers who may store or have access to your personal information.<br /> When you book flights or access information about your membership of our programs and clubs, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website.</p> <p>No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements and industry standards.</p> <p>If we have given you (or you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures notified to you. We require that you do not disclose your passwords to anyone else.</p> <p>When you make a booking, you will be issued a booking reference. The booking reference serves as a unique passenger identifier and you should keep it secure. We recommend that you do not disclose your booking reference to anyone else and that you do not post a photo of your boarding pass or ticket on social media. </p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-b2db6ae162" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="disclosure-of-information-across-borders"></div> <div class="anchor-section__heading"> <div> <div id="a797c20e-5a65-4ca0-a8a0-0fe636753af0" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Disclosure of information across borders</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-87b7bc8187" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="36d51058-0d67-4670-9e1d-25bb9380bc4b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>When we disclose personal information in accordance with this Privacy Policy, it may be accessed from, transferred to, and/or stored outside the country in which you are located. The data protection laws in that country may be of a lower standard than those in your own country.  We will, in all circumstances, safeguard the personal information as set out in this Privacy Policy.</p> <p>Refer to the section on <a href="/pf/en/support/privacy-and-security.html#european-data-protection-laws">European Data Protection Laws</a> for information about the export of personal data from the EEA to outside the EEA.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="5dc97b29-0e57-4e92-b1d4-a7b4e723e0b8" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">In the course of providing our services and facilitating reservations made through us</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="7312b027-f966-489b-b12c-ddfb37ee4f3f" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>As a provider of travel and reservations services, we may disclose your information to countries where you travel or send freight to, or in which you have reserved services such as car hire or accommodation. This includes countries through which you are transiting and travel on flights operated by other airlines. In addition, your information may be disclosed to countries in which the providers of the services you have reserved operate or have their headquarters located.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="9a26d023-394d-4c2e-8247-1fdd8d1030bf" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Our service providers</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="1297559b-f850-4534-b947-f96d8ecdae4a" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may also disclose your personal information to data processors (including operators of global travel distribution systems and reservation systems, and processors that assist us in preventing and detecting fraud), customer service providers and managers of our credit and financial products. The countries in which these third parties are located include the United Kingdom, the United States, Germany, South Africa and the Philippines.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="ff58d678-e443-4414-9856-26f9bdc47f14" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Access to, and correction of, information about you</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="653fe877-360c-4288-90d4-522d01b1a27e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>In some countries you have the right to access, or correct, the personal information that we hold about you. If you would like to request access to, or correction of, your personal information that we hold, please contact us using the details in the section titled '<a href="/pf/en/support/privacy-and-security.html#contacting-us" target="_self">Contacting Us</a>'.</p> <p>To the extent required by applicable law, we will provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, within a reasonable timeframe (or any time frame stipulated by the laws that apply to your request). If we are permitted to withhold some of your personal information and we choose to do so, we will advise you when responding to your request. If we refuse to provide you with access to, or to amend, the information, to the extent required we will notify you of our reasons for the refusal and how you may complain about the refusal.</p> <p>Where permitted by law, we may recover from you our reasonable costs of supplying you with access to this information. However, we will not charge you for the making of the request or to correct or update your personal information. Loyalty Program members can update their profile information online or by contacting the Qantas Frequent Flyer service centre.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-f45c8f2694" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="privacy-complaints-and-further-information-"></div> <div class="anchor-section__heading"> <div> <div id="0676360c-3b83-4603-9a1c-65f6abc1777e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Privacy complaints and further information</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-253d50c4ab" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8909502d-23bc-4125-a038-cfdc7bfd035b" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you have a concern about your privacy or you have any query on how your personal information is collected or used please contact us using the details below. We will respond to your query or complaint within a reasonable time.</p> <p>If you are not satisfied with our response, you may also contact the body responsible for administering the privacy laws in your country. If you are in Australia, you can contact the Office of the Australian Information Commissioner. In the United Kingdom you may contact the Office of the Information Commissioner.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-c052aa0150" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="european-data-protection-laws"></div> <div class="anchor-section__heading"> <div> <div id="de389e7a-166d-48e9-ac78-a357b46c48f6" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">European data protection laws</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-4ca33a8e7c" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="bb7c494f-0eb2-4665-9d88-201b3d0c6225" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>This section applies if you are based in the European Economic Area (EEA) during your interactions with us (other than when you are in the EEA solely for travel purposes) and sets out the additional information that we are required to provide to you under European data protection laws.</p> <p>Under European data protection laws, use of personal information must be based on one of a number of legal grounds and we are required to set out the grounds in respect of each use. Companies may process personal data only when the processing is permitted by the specific legal ground set out in the law.</p> <p>In the table below, we have set out the relevant grounds that apply to each purpose of data processing that is mentioned in this Privacy Policy. You can find an explanation of each of the legal grounds for use of personal information <a href="/pf/en/support/privacy-and-security.html#legal-grounds-for-use-of-personal-information">here</a><span aria-hidden="true">.</span></p></div></div></div> </div> </div> <div class="cx25-table aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="d5a2a0f8-4628-4aba-8cd3-2b370045360d" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="TableWrapper-module__tableWrapper___2IVlA"><div class="Table__tableContainer_n6ZVVgXO"><div class="Table__tableWrapper_Z3vs3WD9 Table__freezeLeftColumn_0lQDYEVH"><table width="100%" cellspacing="0" cellpadding="1" border="1"> <tbody> <tr> <th valign="top" scope="col" style="text-align: left;">Purposes of the data processing</th> <th valign="top" scope="col" style="text-align: left;">Use bases</th> </tr> <tr> <td valign="top" style="text-align: left;">To provide and administer our travel products and services</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>contract performance</li> <li>legitimate interests (to allow us to perform our obligations and provide services to you)<br /> </li> </ul> <p><b>For sensitive Personal Data</b></p> <ul style="list-style-position: inside;"> <li>Consent</li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">For marketing purposes</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>legitimate interests (in order to market to you) and consent (which can be withdrawn at any time)</li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">To provide customer support</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>contract performance</li> <li>legal obligation</li> <li>legitimate interests (to allow us to correspond with you in connection with our services)</li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">To comply with our legal obligations and for health, safety and security purposes</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>legal obligation</li> <li>legal claims</li> <li>legitimate interests (to cooperate with law enforcement and regulatory authorities, to take appropriate steps to prioritise the health and safety of our passengers and our crew)</li> </ul> <p><b>For sensitive Personal Data</b></p> <ul style="list-style-position: inside;"> <li>legal claims</li> <li>vital interests</li> <li>substantial public interest</li> <li>public interest in area of public health</li> </ul> </td> </tr> <tr> <td>To prevent and detect fraudulent activity</td> <td> <ul> <li>legal claims</li> <li>legitimate interests (to prevent, detect and take action in response to fraudulent activity, including fraudulent transactions)<br /> </li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">To operate and facilitate your participation in our programs and clubs</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>contract performance</li> <li>legitimate interests (to allow us to provide tailored services to you)</li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">To conduct market, consumer and other research</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>legitimate interest (to ensure that we understand our clients’ requirements)</li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">To ensure website content is relevant</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>legitimate interests (to allow us to provide you with the content and services on our website)</li> </ul> </td> </tr> <tr> <td valign="top" style="text-align: left;">To manage any shareholding you may have in Qantas Airways Limited</td> <td valign="top" style="text-align: left;"> <ul style="list-style-position: inside;"> <li>contract performance</li> <li>legitimate interests (to allow us to perform our obligations and provide services to you)</li> </ul> </td> </tr> </tbody> </table></div></div><caption class="Table__caption_WxwB-Skh Table__hideCaption_L0yyOaOR">The purpose of data processing and its uses</caption></div></div></div> <script id="d5a2a0f8-4628-4aba-8cd3-2b370045360d-props" type="application/json">{"styleSys":{},"resourceType":"aem-qantas-global/components/table/v1/table","freezeLeftColumn":"true","caption":"The purpose of data processing and its uses","freezeTopRow":"false","tableData":"<table width=\"100%\" cellspacing=\"0\" cellpadding=\"1\" border=\"1\"> \n <tbody> \n <tr> \n <th valign=\"top\" scope=\"col\" style=\"text-align: left;\">Purposes of the data processing</th> \n <th valign=\"top\" scope=\"col\" style=\"text-align: left;\">Use bases</th> \n </tr> \n <tr> \n <td valign=\"top\" style=\"text-align: left;\">To provide and administer our travel products and services</td> \n <td valign=\"top\" style=\"text-align: left;\"> \n <ul style=\"list-style-position: inside;\"> \n <li>contract performance</li> \n <li>legitimate interests (to allow us to perform our obligations and provide services to you)<br /> </li> \n </ul> <p><b>For sensitive Personal Data</b></p> \n <ul style=\"list-style-position: inside;\"> \n <li>Consent</li> \n </ul> </td> \n </tr> \n <tr> \n <td valign=\"top\" style=\"text-align: left;\">For marketing purposes</td> \n <td valign=\"top\" style=\"text-align: left;\"> \n <ul style=\"list-style-position: inside;\"> \n <li>legitimate interests (in order to market to you) and consent (which can be withdrawn at any time)</li> \n </ul> </td> \n </tr> \n <tr> \n <td valign=\"top\" style=\"text-align: left;\">To 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"aem-qantas-global/components/table/v1/table" }); </script> <script src="/etc.clientlibs/aem-qantas-global/components/table/v1/table/clientlibs.min.ACSHASH178c703093f26be76a91ca8a60b10d87.js" type="text/javascript"></script> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-5578deb77f" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="legal-grounds-for-use-of-personal-information"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> </div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="931ddcce-35db-4f2b-8941-f098c5e2bf34" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Legal grounds for use of personal information</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8c47f341-4c79-4f38-bba5-f6acc3347e4a" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>The principal legal grounds for our use of your personal information are as follows:</p> <ul style="list-style-position: inside;"> <li><b>Consent</b>: where you have consented to our use of your information (you will have been presented with a consent form in relation to any such use and may withdraw your consent).</li> <li><b>Contract performance</b>: where we are required to collect and handle your personal information in order to provide you with the services that we have contractually agreed to provide to you, e.g. where you have booked a flight with us or the use of our freight service.<br /> </li> <li><b>Legal obligation</b>: where we need to use your personal information to comply with our legal obligations.<br /> </li> <li><b>Vital interests: </b>where we need to process your personal information in order to protect the vital interests of you or another natural person, e.g. where you require urgent assistance.<br /> </li> <li><b>Public interest</b>: where we need to process your personal information in order to carry out a task that is in the public interest.<br /> </li> <li><b>Legitimate interests</b>: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.<br /> </li> </ul> <p>The legal grounds for our use of the sensitive categories of personal information are:</p> <ul style="list-style-position: inside;"> <li><b>Consent</b>: where you have explicitly consented to our use of your personal information. You may withdraw your consent to the use of your personal information.</li> <li><b>Vital interest</b>: where we need to process your personal information in order to protect the vital interests of you or another natural person where you or the other person is physically or legally incapable of giving consent.<br /> </li> <li><b>Legal claims</b>: where your personal information is necessary for us to establish, exercise or defend any legal claims.<br /> </li> <li><b>Substantial public interest</b>: where we need to process your personal information for reasons of substantial public interest set out in EU law or the laws of the member state in which you are based.<br /> </li> <li><b>Public interest in area of public health</b>: where we need to process your personal information for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health, set out in EU law or the laws of the member state in which you are based.<br /> </li> </ul></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="64714f3e-a2de-4884-9386-d54e98202036" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Disclosure of information outside the EEA</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="059d2c2d-7b74-48a1-ac01-2e972094de2e" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>When we transfer personal information from inside the EEA to outside the EEA, we may be required by law to take specific measures to safeguard the relevant personal information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal information from the EEA to these jurisdictions. In countries which have not had these approvals, we will use appropriate safeguards to protect any personal information being transferred, such as EU Commission-approved model contractual clauses or binding corporate rules permitted by applicable legal requirements.</p> <p>Please refer to the section “<a href="/pf/en/support/privacy-and-security.html#contacting-us" target="_self">Contacting Us</a>” if you would like to see a copy of the specific safeguards applied to the export of your personal information.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="c40294ad-327e-4ea7-95fb-195974102104" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Retention period</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="feb02e8f-e0b5-402a-8cab-c86eef05ca75" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either securely destroy it, or irreversibly anonymise the data (and we may further retain and use the anonymised information).</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="fefcc13a-b631-4798-8f2c-3ed569215c0d" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Marketing</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="1125675c-7e94-47f7-bd44-bc19bc4666d7" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>You have the right to ask us not to process your personal information for marketing purposes. We will inform you if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not opting in when we invite you to participate in our marketing activities. You can also exercise the right by contacting us as set out in the “<a href="/pf/en/support/privacy-and-security.html#contacting-us" target="_self">Contacting Us</a>” section below or by managing your marketing preferences at “My Profile” if your profile is registered on our website.</p></div></div></div> </div> </div> <div class="cx25-heading text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="1d60580f-4701-4b37-841a-dadbc311cf03" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h3 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Additional Rights Under EU Law</h3></div></div> </div> </div> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="11ad323a-962f-40bc-80c7-918eabdf5a76" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>In addition to the rights outlined elsewhere in this Privacy Policy, under certain conditions you may have the right under EU data protection law to ask us to:</p> <ul style="list-style-position: inside;"> <li>provide you with further details on how we use and process your personal information;</li> <li>delete personal information we no longer have grounds to process; and</li> <li>restrict how we process your personal information while we consider an inquiry you have raised.</li> </ul> <p>In addition, under certain conditions, you have the right to:</p> <ul style="list-style-position: inside;"> <li>where processing is based on consent, withdraw the consent;</li> <li>lodge a complaint with a supervisory authority;</li> <li>object to any processing of personal information that we process on the “legitimate interests” or “public interests” grounds, unless our reasons for the underlying processing outweighs your interests, rights and freedoms; and</li> <li>object to direct marketing (including any profiling for such purposes) at any time.</li> </ul> <p>You can exercise these rights by contacting us at the “<a href="/pf/en/support/privacy-and-security.html#contacting-us" target="_self">Contacting Us</a>” section below.</p> <p>These rights are subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-c6228da8ce" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="resolving-your-concerns"></div> <div class="anchor-section__heading"> <div> <div id="c79565b8-1360-4f63-8c7b-1a2ad38ddf98" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Resolving your concerns</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-df99f04b7e" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8de5d6fe-6f26-48e2-8437-6461d0fc29d8" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used, please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible. Privacy complaints about our acts or practices may be investigated by the Privacy Commissioner who has the power to make a determination including a declaration that the claimant is entitled to compensation.</p> <p>Loyalty Program members can update their profile information online or by contacting the Qantas Frequent Flyer service centre. </p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-f8abd17145" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="matters-outside-the-scope-of-the-privacy-policy"></div> <div class="anchor-section__heading"> <div> <div id="c8634300-ac92-48c3-92ce-457779dd3c8c" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Matters Outside the Scope of the Privacy Policy</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-bc8f4cebed" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8058017d-f316-4e10-8146-58c6060c9da2" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Our website may contain links to other companies’ websites or materials. If you choose to access such third-party websites, our privacy policy will not apply, and the privacy policy of the third-party website will apply instead. </p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-9324b17fcd" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="changes-to-this-privacy-policy"></div> <div class="anchor-section__heading"> <div> <div id="defdffe9-7dcf-4356-9565-4b689650121c" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Changes to this Privacy Policy</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-fb1c82ab85" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="abc98cb0-adb1-40bf-85f3-5267c3f3192d" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>We may amend this Privacy Policy as our business requirements or the law changes. Any changes to this Privacy Policy will be updated on this website, so please visit periodically to ensure that you have our most current privacy statement. </p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> <div class="layout-container responsivegrid width--standard text-align-left aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-951267358c" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle" id="contacting-us"></div> <div class="anchor-section__heading"> <div> <div id="0af3bf67-410c-48bb-aeeb-5d08e9373002" data-render-time="0" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><h2 class="Heading__heading_MtpMUmRi Heading__left_OskmHOJY Heading__autoColor_Ea-EM3GE">Contacting Us</h2></div></div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--standard aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-c12991697b" class="cmp-container content-view"> <div class="anchor-section__container-hashtitle"></div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="cx25-text richtext aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"><div> <div id="8b832b14-e1d8-45bd-a126-5292e0d4ec0e" data-render-time="1" data-render-engine="gvm"><div class="withContainer-module__container___3SuWJ"><div class="RichText__richText_HJUAzubI RichText__autoColor_SOMKihjm"><p>Our preferred method for receiving questions about privacy is for you to use our <a title="Customer Feedback Form" href="/pf/en/support/contact-us/customer-care-feedback-form.html">Customer Feedback Form</a><span aria-hidden="true">.</span></p> <p>You may also email us at <a title="email privacy team" href="mailto:PrivacyOfficer@qantas.com.au" target="_blank" rel="noopener">PrivacyOfficer@qantas.com.au<span class="visually-hidden">Opens in a new tab or window</span></a>, or write to us at:</p> <p>Group Privacy Officer<br /> C/- Qantas Customer Care<br /> Qantas Airways Limited<br /> 10 Bourke Road<br /> Mascot NSW 2020<br /> Australia</p> <p>If your inquiry relates to EU, Singapore or UK data protection laws you may email our Data Protection Officer at <a title="email privacy team" href="mailto:PrivacyOfficer@qantas.com.au">PrivacyOfficer@qantas.com.au</a><span aria-hidden="true">.</span></p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="anchor-section__wrapper-backtolist"> <a class="anchor-section__anchor" href="#cmp-anchor-links">Back to top</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> </div> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-226e57afcd" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="layout-container responsivegrid width--full-width padding--medium aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="layout-container-4c86145cb8" 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