CINXE.COM
9 Common Website Problems and How to Fix Them
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-->Website problems guide</p><p class="sc-167aua0-7 sc-jr97bh-2 gRsvEv giYeui"><a href="https://www.hotjar.com/guides/"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M12 3L3 12L12 21L13.0016 19.9984L5.71145 12.7082L21.0001 12.7082L21.0001 11.2917L5.71161 11.2917L13.0016 4.00164L12 3Z" fill="#FF3C00"></path></svg>Back to guides</a></p><h1 class="sc-167aua0-1 sc-jr97bh-3 cltmLY gnfqah">Top 9 website problems (and how to fix them)</h1><div class="sc-bppd0a-0 iVDwa sc-jr97bh-4 jSLcOZ"><p>Monitoring and maintaining your website's performance is critical—it helps you attract new users, keep current users engaged, and convert leads. But website problems can undermine business goals and negatively impact the overall user experience (UX), leading to frustration, confusion, and a lack of trust. </p><p>Sometimes, it may be clear why a website isn't effective: missing buttons, a cluttered home page, or low-quality images. Other times, it may not be so obvious, like why visitors exit midway through their user journey. </p><p>So how can you best identify and troubleshoot these website issues before they affect your business?</p></div></div><div class="sc-jr97bh-8 dJhzPA"><div class="sc-jr97bh-9 ljKcZh"><h2>Last updated</h2>15 Feb 2023</div><div class="sc-jr97bh-9 ljKcZh"><h2>Reading time</h2>11<!-- --> <!-- -->min</div><div class="sc-jr97bh-9 ljKcZh"><h2>Share</h2><div class="sc-jr97bh-17 fVZqWG"><div class="sc-jr97bh-16 boXmqO"><a href="https://www.facebook.com/sharer.php?u=https://www.hotjar.com/website-problems/" target="_blank" title="Facebook" rel="noreferrer"><svg width="8" height="16" viewBox="0 0 8 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.255436 8.5216H1.99143V15.7419C1.99143 15.8845 2.10576 16 2.24687 16H5.19031C5.33141 16 5.44574 15.8845 5.44574 15.7419V8.55561H7.44141C7.57117 8.55561 7.68035 8.45724 7.69516 8.32702L7.99826 5.66885C8.00659 5.59572 7.98365 5.52248 7.93522 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/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2FbEiSbCAtdU8f6GQY8UBDS%2Feb6a0a0fe4d1a0c607526ed1ecfe184d%2FBest-Practices-Placeholder3.jpg&w=824&q=75 824w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2FbEiSbCAtdU8f6GQY8UBDS%2Feb6a0a0fe4d1a0c607526ed1ecfe184d%2FBest-Practices-Placeholder3.jpg&w=946&q=75 946w" src="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2FbEiSbCAtdU8f6GQY8UBDS%2Feb6a0a0fe4d1a0c607526ed1ecfe184d%2FBest-Practices-Placeholder3.jpg&w=946&q=75" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><p>This article addresses <b>nine common-yet-critical website issues you may encounter and offers solutions on how to fix them</b>.</p><p>You'll walk away <b>understanding how these problems arise, ways to solve them, and tools to proactively improve your website</b>—leading to higher conversion rates, more customer satisfaction, and fortified trust in your brand.</p></div></div></div><div data-testid="default-cta-banner" class="sc-113110s-0 sc-zylmo5-0 jDjEjm AVhwD"><div class="sc-341qbk-0 sc-zylmo5-2 iEiGUx gfTTXT"><div class="sc-zylmo5-3 jHaYAX"><h2 class="sc-167aua0-1 sc-zylmo5-4 cltmLY dKtBBt">Diagnose your website problems with Hotjar</h2><div class="sc-zylmo5-5 ncYBt"><div class="sc-bppd0a-0 iVDwa"><p>Use Hotjar's tools to understand where users get frustrated or confused—and then fix it for them.</p></div></div><div class="sc-zylmo5-6 hiNNmc"><div class="sc-1gqa40i-0 dNLxeO" data-testid="ButtonWrapperPrimary"><a class="" href="https://insights.hotjar.com/register?pricing_table=8" target="_blank">Try Hotjar now!</a></div></div></div><div class="sc-zylmo5-13 gWYKia"><img src="/images/orb-red.svg" alt=""/></div><div class="sc-zylmo5-14 sHEON"><img src="/images/orb-red.svg" alt=""/></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><h2 id="9-common-website-problems-and-how-to-solve-them">9 common website problems and how to solve them</h2><p>Your website's functionality and presentation determine how long visitors stay to explore your product or service (also referred to as <a href="https://www.hotjar.com/google-analytics/glossary/session-duration"><u>session duration</u></a>), if they come back, convert, and share positive word-of-mouth with others. </p><p>But toss in a 404 error page, a complicated <a href="https://www.hotjar.com/customer-journey-map"><u>user journey</u></a>, slow loading times, and mobile incompatibility—and user satisfaction will plummet.</p><p>Knowing how to <a href="https://contentsquare.com/product/find-and-fix/" rel="noopener noreferrer nofollow" target="_blank">identify problems quickly</a>, troubleshoot potential solutions, and implement preventative measures helps you <b>win over new users, set your business apart from the competition, and improve overall satisfaction</b>.</p><p>Let's dive into the most common website issues you may encounter, how they impact users, and ways to effectively fix them:</p><h3 id="1-high-exit-rates">1. High exit rates</h3><p>One of the most frequent website problems businesses experience is a high exit rate. A high exit rate can mean:</p><ul><li><p>Visitors find your website difficult to use </p></li><li><p>The website is poorly designed</p></li><li><p>The content isn't relevant or valuable to the target audience</p></li></ul><p>These factors lead to discouraging consequences like decreasing conversion rates, a low marketing <a href="https://www.hotjar.com/ecommerce/glossary/roi"><u>ROI</u></a>, inaccurate website data, and a poor user experience.</p><p>Because high exit rates stem from a myriad of problems at any point in the user journey, it's critical to <b>identify </b><b><i>where</i></b><b> users are getting frustrated and </b><b><i>why</i></b><b> they're leaving without converting</b>—before trying to execute a solution. Making too many assumptions too quickly can cost your business time and money—and may not actually fix the problem for the user.</p><p><b>How to improve high exit rates:</b></p><ul><li><p><b>Employ funnel analytics:</b> use website <a href="https://www.hotjar.com/blog/funnel-analysis"><u>funnel analysis</u></a> to map the flow of website visitors, identify high-exit pages, and reroute traffic to pages with higher conversion rates</p></li><li><p><b>Monitor your website</b>: continuously review your website's overall performance, function, security, and usability with <a href="https://www.hotjar.com/website-monitoring"><u>website monitoring</u></a> to proactively identify problem pages</p></li><li><p><b>Ask for user input</b>: ask users for <a href="https://www.hotjar.com/blog/website-feedback"><u>feedback</u></a> through questionnaires and surveys while they’re on your website, engaging with the page content or features</p></li><li><p><b>Observe user behavior</b>: see how users interact with your website and identify opportunities for improvement with usability tests using <a href="https://www.hotjar.com/heatmaps"><u>heatmaps</u></a> and <a href="https://www.hotjar.com/session-recordings"><u>recordings</u></a></p></li><li><p><b>Collaborate with customer support</b>: review service tickets to gather information about common issues that users report</p></li></ul></div></div></div><div class="sc-113110s-0 sc-ulhoor-0 jDjEjm tzAow"><div class="sc-341qbk-0 sc-ulhoor-1 iEiGUx koyxRU"><div class="sc-ulhoor-2 fkItys"><div class="sc-ulhoor-3 kZBmex"><div class="sc-bppd0a-0 iVDwa sc-ulhoor-4 erukES"><p><b>Pro tip</b>: combine <a href="https://www.hotjar.com/blog/qualitative-vs-quantitative-user-research"><u>quantitative and qualitative data</u></a> to understand why your exit rates are high.</p><p>Say you're using a website monitoring tool like Google Analytics, and notice there's a high exit rate on one of your pages—but the data offers little additional insight into the underlying issue. </p><p>One way to start troubleshooting is to deploy an <a href="https://www.hotjar.com/survey-templates/exit-intent-survey/"><u>exit-intent survey</u></a> to get user input and opinions as they leave the page. These qualitative responses offer you critical insights about the user experience that may not otherwise be visible with more data-driven tools.</p></div><div class="sc-f34alj-5 eRABuG sc-ulhoor-5 fgbasm"><div class="sc-f34alj-0 eYKlFj"><div class="sc-1h6crh2-0 ctAYiw next-image "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:66.82291666666667%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=375&q=75 375w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=384&q=75 384w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=824&q=75 824w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=946&q=75 946w" src="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F4P0aqe1S8PbwahhQuTz10N%2Ff1cfc5d9559a7cc9c9547aea434f9572%2FExit_Survey.png&w=946&q=75"/></noscript></span></div></div><div class="sc-f34alj-2 dkAjqv"><div class="sc-bppd0a-0 iVDwa"><p>Hotjar’s exit-intent Survey captures users’ feedback just before they leave your website, helping you understand their reasons for exiting.</p></div></div></div></div></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><h3 id="2-low-search-ranking">2. Low search ranking</h3><p><b>Search engine optimization (SEO) allows search engines to correctly identify your content</b>, resulting in a higher search engine results page (SERP) ranking, increased web traffic, and higher-quality leads. </p><p>Poor SEO, however, can lower your SERP ranking, making it difficult for users to find your website. For example, one <a href="https://pollthepeople.app/the-value-of-google-result-positioning-3/#:~:text=Analysis%20of%20the%20study%20data,millions%20of%20online%20ad%20impressions." rel="noopener noreferrer nofollow" target="_blank"><u>study</u></a> found that: </p><ol><li><p>The #1 position on Google SERPs gets 34% of all website traffic</p></li><li><p>Improving your page's SERP ranking from #2 to #1 will double website traffic</p></li><li><p>The #1 search result receives the same amount of user traffic as #2, #3, #4, and #5 combined</p></li></ol><p>In other words: users aren't just going to come out of nowhere. SEO is crucial in attracting users to your website by ensuring it's visible in the top position on the SERP. </p><p><b>How to troubleshoot SEO website issues:</b></p><ul><li><p><b>Maximize keywords</b>: use tools like <a href="https://www.semrush.com/analytics/keywordmagic/start" rel="noopener noreferrer nofollow" target="_blank"><u>Semrush's keyword generator</u></a> to optimize your text in content headers, meta tags, and URLs to improve search engine rankings and <b>make it easy for new users to understand what your website’s about</b></p></li><li><p><b>Ensure your website is indexed</b>: check if your website has been indexed with a <a href="https://support.google.com/webmasters/answer/9012289?hl=en" rel="noopener noreferrer nofollow" target="_blank"><u>URL Inspection tool</u></a>, as some new websites can take up to six months to appear on SERPs</p></li><li><p><b>Increase content publication: </b>regularly publishing high-quality, authoritative content helps you attract new users, expand organic website traffic, build brand trust, and increase referrals</p></li></ul></div></div></div><div class="sc-113110s-0 sc-ulhoor-0 jDjEjm tzAow"><div class="sc-341qbk-0 sc-ulhoor-1 iEiGUx koyxRU"><div class="sc-ulhoor-2 fkItys"><div class="sc-ulhoor-3 kZBmex"><div class="sc-bppd0a-0 iVDwa sc-ulhoor-4 erukES"><p><b>Pro tip</b>: use <a href="https://www.hotjar.com/heatmaps"><u>Hotjar Heatmaps</u></a> to monitor users’ responses to your website's content. </p><p>Heatmaps gather data on user behavior to <b>reveal what type of content users interact with, what they overlook, and what they spend time on</b>. You can then apply these insights to improve your SEO strategy by creating more content that aligns with what users find engaging and appealing.</p></div><div class="sc-f34alj-5 eRABuG sc-ulhoor-5 fgbasm"><div class="sc-f34alj-0 eYKlFj"><div class="sc-1h6crh2-0 ctAYiw next-image "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:50%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=375&q=75 375w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=384&q=75 384w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=824&q=75 824w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=946&q=75 946w" src="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F1D0C66WNDRNMFKXG7bbMzl%2F7978262b448338dfc822ad3ad4a695c0%2Fheatmap-scrollmap__1_.jpeg&w=946&q=75"/></noscript></span></div></div><div class="sc-f34alj-2 dkAjqv"><div class="sc-bppd0a-0 iVDwa"><p>Hotjar's Heatmaps tool lets you visually understand how users engage with the content of your page, like where they scroll, hover, or click.</p></div></div></div></div></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><h3 id="3-poor-web-design">3. Poor web design</h3><p><a href="https://www.hotjar.com/ux-design"><u>UX</u></a>, <a href="https://www.hotjar.com/ui-design"><u>UI</u></a>, <a href="https://www.hotjar.com/web-design"><u>web</u></a>, and graphic design work together to shape the final design of a website. Although each field has distinct responsibilities, they each share the end-goal of providing users with an enjoyable and intuitive experience.</p><p><b>A good website design needs to be functional </b><b><i>and </i></b><b>aesthetically pleasing</b>, prompting users to stick around for longer. A website's design also determines how a user interprets a brand's credibility and is key to generating a positive first impression.</p><p>But a bad website design causes user frustration, leading to high exit rates, lower conversions, and decreased brand credibility.</p><p><b>How to improve your web design:</b></p><ul><li><p><b>Conduct user research</b>: identify user pain points, needs, and motivations by conducting <a href="https://www.hotjar.com/product-forge/user-research-techniques"><u>user research</u></a> through <a href="https://www.hotjar.com/blog/mastering-user-interviews"><u>customer interviews</u></a> or focus groups</p></li><li><p><b>Use high-quality images</b>: avoid pixelated images using tools like <a href="https://www.canva.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Canva</u></a>, <a href="https://www.adobe.com/products/photoshop.html" rel="noopener noreferrer nofollow" target="_blank"><u>PhotoShop</u></a>, or <a href="https://kraken.io/" rel="noopener noreferrer nofollow" target="_blank"><u>Kranken.io</u></a> to adjust and compress images, without losing quality</p></li><li><p><b>Streamline site navigation</b>: guide visitors through your site and connect them to the most relevant pages by including easy-to-use navigation bars, search functions, and calls to action (CTAs) on every page</p></li><li><p><b>Apply consistent style</b>: choose consistent design styles, like color schemes, fonts, and button sizes, to reduce user distraction and curate an aesthetically pleasing experience</p></li></ul><h3 id="4-security-breaches">4. Security breaches</h3><p>A breach in your website's security can cause several problems, including a PR nightmare that could irreversibly damage your users' trust in your brand. And don't assume that hackers only go after bigger businesses; in fact, the opposite is often true, as <b>smaller businesses tend to de-prioritize website security</b>. </p><p>An unsafe website puts users at risk of having personal information stolen—their names, addresses, and credit card numbers could be used for identity theft and financial fraud. Security vulnerabilities could also allow hackers to infect user devices with malware or spam, causing device damage and compromising privacy.</p><p><b>How to prevent security breaches: </b></p><ul><li><p><b>Monitor your website's security</b>: utilize services like <a href="https://www.cloudflare.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Cloudflare</u></a>, <a href="https://www.sitelock.com/" rel="noopener noreferrer nofollow" target="_blank"><u>SiteLock</u></a>, or <a href="https://sucuri.net/" rel="noopener noreferrer nofollow" target="_blank"><u>Sucuri</u></a> to continuously scan your website for issues, identify threats, and quickly resolve breaches</p></li><li><p><b>Keep your codebase up to date</b>: regularly update all plug-ins, APIs, and scripts to the latest versions to prevent unauthorized access</p></li><li><p><b>Implement HTTPS protocol</b>: use HTTPS (not HTTP) to ensure that any data transferred between your site and users is encrypted. This is especially important if your website requests personal information from visitors, like shipping addresses, credit card numbers, or phone numbers.</p></li><li><p><b>Get an SSL certificate</b>: an SSL certificate validates your website's identity, enables a protected, encrypted connection to keep all user transactions safe, and improves website location on the SERP</p></li></ul><h3 id="5-broken-pages-and-redirects">5. Broken pages and redirects</h3><p>There is little more frustrating (and confusing) for a user than clicking on a link or button that sends them to a 404 error page. </p><p>In addition to increasing the probability of a user abandoning your website, <b>Google and other search engine algorithms also penalize websites with too many broken pages, dysfunctional links, and redirects</b>. This lowers your website's SERP ranking, resulting in fewer visitors.</p><p><b>How to troubleshoot broken pages and redirects:</b></p><ul><li><p><b>Crawl your website: </b>use <a href="https://www.hotjar.com/website-monitoring/tools"><u>website monitoring tools</u></a> to identify broken pages and <a href="https://www.hotjar.com/blog/website-bugs"><u>website bugs</u></a>, before too many users stumble upon them</p></li><li><p><b>Continuously check for broken links</b>: use tools like <a href="https://www.deadlinkchecker.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Dead Link Checker</u></a> or <a href="https://search.google.com/search-console/about" rel="noopener noreferrer nofollow" target="_blank"><u>Google Search Console</u></a> to periodically check your website for dysfunctional links</p></li><li><p><b>Optimize your 404 error pages</b>: instead of the generic ‘page not found’ text, offer users problem-solving information, such as links to FAQs, similar content pages, or a website search bar</p></li><li><p><b>Insert 301 redirects</b>: if you move or delete a page, set up a 301 redirect link to a relevant, working page on your website. This ensures users avoid 404 error pages and still land on a page relevant to their original query.</p></li></ul></div></div></div><div class="sc-113110s-0 sc-ulhoor-0 jDjEjm tzAow"><div class="sc-341qbk-0 sc-ulhoor-1 iEiGUx koyxRU"><div class="sc-ulhoor-2 fkItys"><div class="sc-ulhoor-3 kZBmex"><div class="sc-bppd0a-0 iVDwa sc-ulhoor-4 erukES"><p><b>Pro tip: </b>use <a href="https://www.hotjar.com/session-recordings"><u>session recordings</u></a> to spot users who <a href="https://www.hotjar.com/blog/rage-clicks"><u>rage-click</u></a> on broken links. </p><p>Rage clicks happen when users repeatedly click (and click and click) in a certain area or on a specific element of your website over a short period of time. Rage clicks typically signal user frustration with your website design, including elements like broken links, buttons, or page navigation.</p></div><div class="sc-f34alj-5 eRABuG sc-ulhoor-5 fgbasm"><div class="sc-f34alj-0 eYKlFj"><div class="sc-1h6crh2-0 ctAYiw next-image "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:24.666666666666668%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=375&q=75 375w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=384&q=75 384w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=824&q=75 824w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=946&q=75 946w" src="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7rLWzMqIZAGof5Ym4XQii0%2F774c13d6f33bcc761de7eb346a208d95%2Frageclick.gif&w=946&q=75"/></noscript></span></div></div><div class="sc-f34alj-2 dkAjqv"><div class="sc-bppd0a-0 iVDwa"><p>Rage clicks can be a symptom of website problems like dead links, broken interactive elements, or faulty buttons.</p></div></div></div></div></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><h3 id="6-slow-loading-time">6. Slow loading time</h3><p><b>An estimated </b><a href="https://blog.kissmetrics.com/wp-content/uploads/2011/04/loading-time.pdf" rel="noopener noreferrer nofollow" target="_blank"><b><u>40%</u></b></a><b> of consumers leave a website if it doesn't load within three seconds. </b>Losing visitors as a result of slow loading time also increases your website's bounce rate—which, similar to broken pages and redirects, hurts your search engine rankings. </p><p>Slow loading time can also make your website appear unprofessional to users, leading to decreased brand credibility.</p><p><b>How to improve website loading time:</b></p><ul><li><p><b>Test your load time</b>: use <a href="https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect" rel="noopener noreferrer nofollow" target="_blank"><u>PageSpeed Insights</u></a> and <a href="https://gtmetrix.com/" rel="noopener noreferrer nofollow" target="_blank"><u>GTmetrix</u></a> to monitor your website's performance speed</p></li><li><p><b>Reduce image size:</b> use tools like <a href="https://attrock.com/image-compression-tool/" rel="noopener noreferrer nofollow" target="_blank"><u>TinyImage</u></a>, <a href="https://compressor.io/" rel="noopener noreferrer nofollow" target="_blank"><u>Compressor.io</u></a>, or <a href="https://optimole.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Optimole</u></a> to compress the images on your site, without losing quality</p></li><li><p><b>Use a caching plug-in</b>: plug-ins like <a href="https://wordpress.org/plugins/w3-total-cache/" rel="noopener noreferrer nofollow" target="_blank"><u>W3 Total Cache</u></a> and <a href="https://wordpress.org/plugins/wp-super-cache/" rel="noopener noreferrer nofollow" target="_blank"><u>WP Super Cache</u></a> store a static version of your website, making it load faster for recurring users</p></li><li><p><b>Use external files</b>: compress critical CSS, HTML, and Javascript documents by setting up CSS and JavaScript in external files</p></li><li><p><b>Use system fonts</b>: avoid custom web fonts, which take up significant space on your website. Instead choose system fonts like Arial, Verdana, and Helvetica.</p></li></ul><h3 id="7-lack-of-contact-information">7. Lack of contact information</h3><p><b>Clearly detailing contact information on your website legitimizes your business and builds brand trust</b> by providing a transparent way for users to contact you with questions or feedback. </p><p>While larger monolith businesses like Amazon, Apple, and Microsoft are notoriously bad at providing a direct route to human contact, small- and medium-sized businesses may lose important leads by not making it clear how to get in touch.</p><p><b>How to make contact information more accessible:</b></p><ul><li><p><b>Set up a contact page</b>: create an easy-to-find page on your website that includes a contact form, your business phone number, and an email address</p></li><li><p><b>Integrate a live chat</b>: increase user convenience by offering answers to their questions in real-time with software tools like <a href="https://www.intercom.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Intercom</u></a>, <a href="https://www.hubspot.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Hubspot</u></a>, and <a href="https://www.livechat.com/" rel="noopener noreferrer nofollow" target="_blank"><u>LiveChat</u></a>, without them needing to wait on the phone or send an email</p></li><li><p><b>Include social media links</b>: link your social media accounts to your website to further legitimize your business and offer additional routes for users to connect with you</p></li></ul><h3 id="8-mobile-incompatibility">8. Mobile incompatibility</h3><p><a href="https://www.bankmycell.com/blog/how-many-phones-are-in-the-world" rel="noopener noreferrer nofollow" target="_blank"><u>Figures show</u></a> that in 2023, there are about 6.9 billion smartphone users worldwide, meaning 86% of the world’s population owns a smartphone. Additionally, <a href="https://www.bankmycell.com/blog/how-many-phones-are-in-the-world" rel="noopener noreferrer nofollow" target="_blank"><u>experts believe</u></a> that <b>72% of all internet users will be accessing web pages via a smartphone by 2025</b>, meaning that a significant amount of your website traffic will be coming via mobile devices—either now or in the future. </p><p>That’s why you need to ensure your website works as smoothly on mobile as it does on desktop. In addition to being unfriendly to users, mobile incompatibility can lead to higher bounce rates, slow loading times, and low search rankings.</p><p>Imagine you're a UI designer for a product experience insights platform. Recently, the user research team finds that customers are having difficulty using the mobile version of your company's website, so you're now working with the UX and devs team to rework the website's format, layout, and visual aesthetics.</p><p>But how can you test your new design on all the different types of phones, while still ensuring it’s mobile-friendly on laptops, desktops, and tablets?</p><p><b>How to ensure your site is mobile-friendly:</b></p><ul><li><p><b>Use responsive website design</b>: apply a responsive design framework when building and updating your site to ensure it adapts to any screen size or format from the start. Then, double-check your website's responsiveness with tools like <a href="https://testsigma.com/automated-cross-browser-testing-tool" rel="noopener noreferrer nofollow" target="_blank"><u>Test Sigma</u></a>, <a href="https://www.lambdatest.com/lt-browser" rel="noopener noreferrer nofollow" target="_blank"><u>Lambda Test</u></a>, or <a href="http://www.responsinator.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Responsinator</u></a>.</p></li><li><p><b>Test mobile friendliness</b>: use tools like <a href="https://search.google.com/test/mobile-friendly" rel="noopener noreferrer nofollow" target="_blank"><u>Google's Mobile-Friendly Test</u></a> or <a href="https://www.bing.com/webmaster/tools/mobile-friendliness" rel="noopener noreferrer nofollow" target="_blank"><u>Bing's Mobile Friendliness Test Tool</u></a> to identify mobile incompatibility issues and troubleshoot solutions</p></li><li><p><b>Review touchscreen navigation</b>: review your website's <a href="https://www.hotjar.com/ui-design/glossary"><u>UI design</u></a> to ensure tap targets like buttons and links are large enough for users to find and easily click with their fingers</p></li></ul></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 sc-49slh7-0 iEiGUx"><div class="sc-49slh7-2 crkEzr"><div class="sc-f34alj-5 eRABuG"><div class="sc-f34alj-0 eYKlFj"><div class="sc-1h6crh2-0 ctAYiw next-image "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:65.814696485623%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" sizes="(min-width: 1000px) 946px, 100vw" srcSet="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=375&q=75 375w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=384&q=75 384w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=824&q=75 824w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=946&q=75 946w" src="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F6ODiRaHMfqPx3zKlgJFaEn%2Fac4fa2cd188ba55eff6c42117c307b99%2Fresponsive-web-design-visual_v02.png&w=946&q=75"/></noscript></span></div></div><div class="sc-f34alj-2 dkAjqv"><div class="sc-bppd0a-0 iVDwa"><p>A responsive website design test with <a href="http://www.responsinator.com/">Responsinator</a> shows how the Hotjar website appears across multiple device types and displays.</p></div></div></div></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><h3 id="9-clunky-sign-up-processes">9. Clunky sign-up processes</h3><p>Even a couple of extra steps in a registration form can quickly turn users away from your site. In fact, studies find that <b>more than 85% of users feel bothered when they have to create a new account on a website</b>. Those who do may go on to sign up forget their login credentials or fail to validate their email address. Adding social sign-up options on your website eliminates this issue. </p><p><b>How to optimize the sign-up process: </b></p><ul><li><p><b>Watch recordings</b>: review <a href="https://www.hotjar.com/session-recordings"><u>user recordings</u></a> first to confirm users are struggling with the sign-up process—and then to pinpoint the specific step causing difficulty</p></li><li><p><b>Use a social media plug-in:</b> add your website host's social media login plug-in for popular social media sites like Facebook, Twitter, or Google</p></li><li><p><b>Use customer identity solution integrations:</b> use social APIs like <a href="https://www.loginradius.com/" rel="noopener noreferrer nofollow" target="_blank"><u>LoginRadius</u></a>, <a href="https://www.onelogin.com/" rel="noopener noreferrer nofollow" target="_blank"><u>OneLogin</u></a>, and <a href="https://www.oneall.com/" rel="noopener noreferrer nofollow" target="_blank"><u>OneAll Social Login</u></a> to integrate your website log-in with over 30 social networks and customize the user log-in journey</p></li></ul></div></div></div><div class="sc-113110s-0 sc-ulhoor-0 jDjEjm tzAow"><div class="sc-341qbk-0 sc-ulhoor-1 iEiGUx koyxRU"><div class="sc-ulhoor-2 fkItys"><div class="sc-ulhoor-3 kZBmex"><div class="sc-bppd0a-0 iVDwa sc-ulhoor-4 erukES"><p><b>Pro tip: </b>if it's still unclear why users aren't signing up, get in touch with them directly by conducting user interviews. </p><p><a href="https://www.hotjar.com/product/engage/"><u>Hotjar Engage</u></a> helps you target and recruit the right users to <b>quickly gain critical insights about what's working with your service or product, what's not, and ways to troubleshoot</b>.</p></div><div class="sc-f34alj-5 eRABuG sc-ulhoor-5 fgbasm"><div class="sc-f34alj-0 eYKlFj"><div class="sc-1h6crh2-0 ctAYiw next-image "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:56.35416666666667%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=375&q=75 375w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=384&q=75 384w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=824&q=75 824w, /_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=946&q=75 946w" src="/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Flh3zuq09vnm2%2F7CKDQMtDcaCxanfUI3lUIU%2Ffb5785834917aa63f862b463b06574ef%2FEngage-Demography_interview.jpg&w=946&q=75"/></noscript></span></div></div><div class="sc-f34alj-2 dkAjqv"><div class="sc-bppd0a-0 iVDwa"><p>Hotjar Engage lets you talk to people who accurately reflect your target demographic.</p></div></div></div></div></div></div></div><div class="sc-113110s-0 jDjEjm"><div class="sc-341qbk-0 iEiGUx"><div class="sc-bppd0a-0 iVDwa sc-qvfq4k-0 cFAXwm"><h2 id="prioritize-users-when-evaluating-website-problems">Prioritize users when evaluating website problems </h2><p>Identifying and fixing website problems can feel overwhelming, especially with the vast array of tools and solutions available. But it’s a manageable and effective process, as long as you <b>continuously prioritize what really matters: the user</b>. </p><p>By keeping users at the center of your decision process, you<b> ensure your website meets their needs and delivers a positive experience.</b> This, in turn, drives engagement, loyalty, word-of-mouth, and conversions, allowing your business to grow and stay competitive.</p></div></div></div><div data-testid="default-cta-banner" class="sc-113110s-0 sc-zylmo5-0 jDjEjm AVhwD"><div class="sc-341qbk-0 sc-zylmo5-2 iEiGUx gfTTXT"><div class="sc-zylmo5-3 jHaYAX"><h2 class="sc-167aua0-1 sc-zylmo5-4 cltmLY dKtBBt">Use Hotjar to troubleshoot website problems</h2><div class="sc-zylmo5-5 ncYBt"><div class="sc-bppd0a-0 iVDwa"><p>Identify bugs, streamline user flow, and optimize design layout to give users the best possible experience.</p></div></div><div class="sc-zylmo5-6 hiNNmc"><div class="sc-1gqa40i-0 dNLxeO" data-testid="ButtonWrapperPrimary"><a class="" href="https://insights.hotjar.com/register?pricing_table=8" target="_blank">Try Hotjar now!</a></div></div></div><div class="sc-zylmo5-13 gWYKia"><img src="/images/orb-red.svg" alt=""/></div><div class="sc-zylmo5-14 sHEON"><img src="/images/orb-red.svg" alt=""/></div></div></div><div class="sc-113110s-0 sc-15lfwxq-0 jDjEjm ggYFac"><div id="3xDhPAp9QvyJ0EPJhGgMX4" class="sc-341qbk-0 iEiGUx"><h2 class="sc-167aua0-2 sc-15lfwxq-1 kiAwCm eREeLz">FAQs about website problems</h2><div class="sc-15lfwxq-2 jPyyCB"><div class="sc-15lfwxq-3 eXwHgO"><button class="sc-15lfwxq-4 bnDEIo"><h3 class="sc-15lfwxq-5 kJjHjF">What are the most common website issues?</h3><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 8L12 16L20 8" stroke="#323232" stroke-width="2"></path></svg></button><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><div class="sc-15lfwxq-6 fTUgPP"><div class="sc-bppd0a-0 iVDwa"><ul><li><p>High exit rates</p></li><li><p>Poor web design</p></li><li><p>Low search ranking</p></li><li><p>Mobile incompatibility</p></li><li><p>Broken pages and redirects</p></li><li><p>Slow loading times</p></li><li><p>Inaccessible contact information</p></li><li><p>Security breaches and vulnerabilities</p></li><li><p>Clunky sign-up processes</p></li></ul></div></div></div></div></div><div class="sc-15lfwxq-3 eXwHgO"><button class="sc-15lfwxq-4 bnDEIo"><h3 class="sc-15lfwxq-5 kJjHjF">What is website monitoring and why is it important?</h3><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 8L12 16L20 8" stroke="#323232" stroke-width="2"></path></svg></button><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><div class="sc-15lfwxq-6 fTUgPP"><div class="sc-bppd0a-0 iVDwa"><p><a href="https://www.hotjar.com/website-monitoring/"><b>Website monitoring</b></a><b> is the process of reviewing your website's overall performance, function, security, and usability.</b> It ensures your website is user-friendly, optimizing benefits like protecting your customers from security risks and improving user accessibility.</p></div></div></div></div></div><div class="sc-15lfwxq-3 eXwHgO"><button class="sc-15lfwxq-4 bnDEIo"><h3 class="sc-15lfwxq-5 kJjHjF">What are some tools that can help me monitor my website?</h3><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 8L12 16L20 8" stroke="#323232" stroke-width="2"></path></svg></button><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><div class="sc-15lfwxq-6 fTUgPP"><div class="sc-bppd0a-0 iVDwa"><p>Website monitoring is an excellent first step to troubleshooting website problems, ensuring that you correctly identify site issues and find speedy solutions, before they negatively impact the user experience. Common <a href="https://www.hotjar.com/website-monitoring/tools">website monitoring tools</a> include: </p><ul><li><p>Hotjar</p></li><li><p>Loop11</p></li><li><p>Pingdom</p></li><li><p>UpTrends</p></li><li><p>Intruder</p></li><li><p>StatusCake</p></li><li><p>Uptime Robot</p></li></ul></div></div></div></div></div><div class="sc-15lfwxq-3 eXwHgO"><button class="sc-15lfwxq-4 bnDEIo"><h3 class="sc-15lfwxq-5 kJjHjF">Why is it important to optimize my website?</h3><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 8L12 16L20 8" stroke="#323232" stroke-width="2"></path></svg></button><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><div class="sc-15lfwxq-6 fTUgPP"><div class="sc-bppd0a-0 iVDwa"><p>The functionality and presentation of a website influence how long visitors stay to explore your product or service (known as <a href="https://www.hotjar.com/google-analytics/glossary/session-duration">session duration</a>), if they come back, if they convert, and if they share positive word-of-mouth with others. 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","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"So how can you best identify and troubleshoot these website issues before they affect your business?","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"title":"Top 9 website problems (and how to fix them)","navigationTitle":"Website problems guide","heroVideo":null,"customPageNavigationLinksCollection":{"items":[]},"heroImageCaption":null,"mainCategory":null,"hasHeatmapsPreview":null,"heatmapsPreviewConfig":null,"hideFloatingPageNavigation":null,"heroImage":{"contentType":"image/jpeg","description":"","url":"https://images.ctfassets.net/lh3zuq09vnm2/bEiSbCAtdU8f6GQY8UBDS/eb6a0a0fe4d1a0c607526ed1ecfe184d/Best-Practices-Placeholder3.jpg","width":1080,"height":720},"cluster":{"colorTheme":"noon","guidesCollection":{"items":[{"__typename":"GuideWrapper","slug":"website-problems","page":{"title":"Top 9 website problems (and how to fix them)","navigationTitle":"Website problems guide"}},{"__typename":"GuideWrapper","slug":"website-problems/ux","page":{"title":"6 common UX website problems and how to solve them","navigationTitle":"UX website problems"}},{"__typename":"GuideWrapper","slug":"website-problems/design","page":{"title":"5 major website design problems and how to solve them","navigationTitle":"Web design problems"}},{"__typename":"GuideWrapper","slug":"website-problems/mobile","page":{"title":"6 mobile usability issues that could cost you conversions (and how to fix them)","navigationTitle":"Mobile website issues"}},{"__typename":"GuideWrapper","slug":"website-problems/bugs","page":{"title":"How to find (and fix) website bugs fast: your ultimate strategy for 2024","navigationTitle":"Spot bugs"}},{"__typename":"GuideWrapper","slug":"website-problems/seo","page":{"title":"13 common SEO website issues and how to solve them","navigationTitle":"SEO website problems"}}]}},"componentsCollection":{"items":[{"__typename":"ComponentText","sys":{"id":"74GnGTnzRrNEmS9lNNTsQ2"},"colorTheme":null,"text":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This article addresses ","marks":[],"data":{}},{"nodeType":"text","value":"nine common-yet-critical website issues you may encounter and offers solutions on how to fix them","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You'll walk away ","marks":[],"data":{}},{"nodeType":"text","value":"understanding how these problems arise, ways to solve them, and tools to proactively improve your website","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"—leading to higher conversion rates, more customer satisfaction, and fortified trust in your brand.","marks":[],"data":{}}]}]},"links":{"assets":{"block":[]},"entries":{"hyperlink":[]}}}},{"__typename":"ComponentCtaBanner","sys":{"id":"4S6nle3wOJMU4HnvZ7IxhF"},"text":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use Hotjar's tools to understand where users get frustrated or confused—and then fix it for them.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"footerText":null,"type":"default","colorTheme":null,"fullWidthBanner":null,"layout":null,"containerBackgroundColor":null,"title":"Diagnose your website problems with Hotjar","showPrimaryCtaIcon":false,"secondaryCta":null,"textWithIconItemsCollection":{"items":[]},"media":null,"externalVideoUrl":null,"hideOnMobile":null,"primaryCta":{"linkTitle":"Try Hotjar now!","externalLink":"https://insights.hotjar.com/register?pricing_table=8","internalLink":null,"rel":null,"openInNewTab":true,"hideOnMobile":null,"mobileOrder":null,"fullWidthOnMobile":null,"type":null}},{"__typename":"ComponentText","sys":{"id":"4vtHksNIhU2OUgpE17iqoh"},"colorTheme":null,"text":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"9 common website problems and how to solve them","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Your website's functionality and presentation determine how long visitors stay to explore your product or service (also referred to as ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"sys":{"id":"50RTnoKkfB0NLmA8npbQHe","type":"Link","linkType":"Entry"}}},"content":[{"nodeType":"text","value":"session duration","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":"), if they come back, convert, and share positive word-of-mouth with others. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"But toss in a 404 error page, a complicated ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"sys":{"id":"7bNyCnYWYT0kAEMbRp8TAa","type":"Link","linkType":"Entry"}}},"content":[{"nodeType":"text","value":"user journey","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":", slow loading times, and mobile incompatibility—and user satisfaction will plummet.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Knowing how to ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://contentsquare.com/product/find-and-fix/"},"content":[{"nodeType":"text","value":"identify problems quickly","marks":[],"data":{}}]},{"nodeType":"text","value":", troubleshoot potential solutions, and implement preventative measures helps you ","marks":[],"data":{}},{"nodeType":"text","value":"win over new users, set your business apart from the competition, and improve overall satisfaction","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Let's dive into the most common website issues you may encounter, how they impact users, and ways to effectively fix them:","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"1. High exit rates","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"One of the most frequent website problems businesses experience is a high exit rate. A high exit rate can mean:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Visitors find your website difficult to use ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The website is poorly designed","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The content isn't relevant or valuable to the target audience","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"These factors lead to discouraging consequences like decreasing conversion rates, a low marketing ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"sys":{"id":"71CNWoeaakem26ItBzXeEW","type":"Link","linkType":"Entry"}}},"content":[{"nodeType":"text","value":"ROI","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":", inaccurate website data, and a poor user experience.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Because high exit rates stem from a myriad of problems at any point in the user journey, it's critical to ","marks":[],"data":{}},{"nodeType":"text","value":"identify ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"where","marks":[{"type":"italic"},{"type":"bold"}],"data":{}},{"nodeType":"text","value":" users are getting frustrated and ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"why","marks":[{"type":"italic"},{"type":"bold"}],"data":{}},{"nodeType":"text","value":" they're leaving without converting","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"—before trying to execute a solution. Making too many assumptions too quickly can cost your business time and money—and may not actually fix the problem for the user.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"How to improve high exit rates:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Employ funnel analytics:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" use website ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"sys":{"id":"40aTsv4UOBVV4bynLzoAW9","type":"Link","linkType":"Entry"}}},"content":[{"nodeType":"text","value":"funnel analysis","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" to map the flow of website visitors, identify high-exit pages, and reroute traffic to pages with higher conversion 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