European Consumer Centre Luxembourg

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/* mobile menu language color */ .rmp-menu-additional-content .wpml-ls-link { color: white; } /* sidebar layout */ .widgettitle { background: #004c91; padding: 10px 10px 10px 20px; margin-bottom: 20px; font-size: 22px; color: white; } /* .current-cat selection */ .sidebar .fl-widget ul li { text-indent: 40px; background-image: url("https://www.cecluxembourg.lu/wp-content/uploads/checklist-news.png"); background-repeat: no-repeat; background-position: left center; margin-left: 15px; padding: 4px; height: 30px; line-height: 20px; } .sidebar .fl-widget ul li:has([aria-current="page"]), .sidebar .fl-widget ul li.current-cat { background-color: #004c91; margin-right: 20px; padding: 3px; } .sidebar .fl-widget ul li:has([aria-current="page"]) a, .sidebar .fl-widget ul li.current-cat a { color: white; } /* videi-size */ .video > iframe { width: 100%; aspect-ratio: 16/9; } @media screen and (min-width: 1280px) { .hideextrawhitespace { display: none; } } /* custom menu social icons */ .menu-item-custom-imagefb a { display: block; width: 27px; /* Adjust size as needed */ height: 27px; /* Adjust size as needed */ text-indent: -9999px; /* Hide the text */ margin-right: 9px; background-size: contain; background-repeat: no-repeat; background-position: center; background-image: url('https://www.cecluxembourg.lu/wp-content/uploads/asset-fb.svg'); } .menu-item-custom-imagein a { display: block; width: 27px; /* Adjust size as needed */ height: 27px; /* Adjust size as needed */ text-indent: -9999px; /* Hide the text */ margin-right: 9px; background-size: contain; background-repeat: no-repeat; background-position: center; background-image: url('https://www.cecluxembourg.lu/wp-content/uploads/asset-in.svg'); } .menu-item-custom-imageig a { display: block; width: 27px; /* Adjust size as needed */ height: 27px; /* Adjust size as needed */ text-indent: -9999px; /* Hide the text */ margin-right: 9px; background-size: contain; background-repeat: no-repeat; background-position: 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role="menuitem" >Dropshipping</a></li></ul></li><li id="rmp-menu-item-5658" class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-sub-level-item" role="none"><a href="https://www.cecluxembourg.lu/en/help-with/services/" class="rmp-menu-item-link" role="menuitem" >Services<div class="rmp-menu-subarrow">▼</div></a><ul aria-label="Services" role="menu" data-depth="3" class="rmp-submenu rmp-submenu-depth-2"><li id="rmp-menu-item-5800" class=" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item" role="none"><a href="https://www.cecluxembourg.lu/en/help-with/services/telecommunications/" class="rmp-menu-item-link" role="menuitem" >Telecommunications</a></li><li id="rmp-menu-item-5801" class=" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item" role="none"><a 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href="#fl-main-content">Skip to content</a><div class="fl-page"> <header class="fl-builder-content fl-builder-content-6200 fl-builder-global-templates-locked" data-post-id="6200" data-type="header" data-sticky="0" data-sticky-on="" data-sticky-breakpoint="medium" data-shrink="0" data-overlay="0" data-overlay-bg="transparent" data-shrink-image-height="50px" role="banner" itemscope="itemscope" itemtype="http://schema.org/WPHeader"><div class="fl-row fl-row-full-width fl-row-bg-none fl-node-kdxe0rywhg5b fl-row-default-height fl-row-align-center hideextrawhitespace" data-node="kdxe0rywhg5b"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-fr3qp2b6uotv" data-node="fr3qp2b6uotv"> <div class="fl-col fl-node-wjeptig2oh61 fl-col-bg-none" data-node="wjeptig2oh61"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-btwsfmi640x8" data-node="btwsfmi640x8"> <div 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href="/en/" target="_self" itemprop="url"> <img decoding="async" class="fl-photo-img wp-image-6204 size-full" src="https://www.cecluxembourg.lu/wp-content/uploads/logo-cecluxembourg-en2-1.svg" alt="ECC Luxembourg Logo" itemprop="image" height="215" width="446" title="logo-cecluxembourg-en2" data-no-lazy="1" /> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-1409 page type-page status-publish hentry" id="fl-post-1409" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-1409 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="1409"><div class="fl-row fl-row-full-width fl-row-bg-photo fl-node-y37zohnfja9m fl-row-custom-height fl-row-align-center fl-row-has-layers" data-node="y37zohnfja9m"> <div class="fl-row-content-wrap"> <div class="fl-builder-layer fl-builder-shape-layer fl-builder-bottom-edge-layer fl-builder-shape-edge-slant"> <svg class="fl-builder-layer-align-bottom-center" viewBox="0 0 422 33.98" preserveAspectRatio="none"> <defs> </defs> <g class="fl-shape-content"> <polygon class="fl-shape" points="0,34 422,0 0,0"></polygon> </g> </svg> </div> <div class="fl-row-content fl-row-full-width fl-node-content"> <div class="fl-col-group fl-node-13jbs69vclm8 fl-col-group-equal-height fl-col-group-align-center fl-col-group-custom-width" data-node="13jbs69vclm8"> <div class="fl-col fl-node-s43iz5vptux2 fl-col-bg-none fl-col-small fl-visible-desktop fl-visible-large homecolumnwidthleft" data-node="s43iz5vptux2"> <div class="fl-col-content fl-node-content"></div> </div> <div class="fl-col fl-node-khm8f6g2jclu fl-col-bg-color fl-col-small fl-col-small-custom-width fl-col-has-cols homecolumnwidthcenter" data-node="khm8f6g2jclu"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-n5h2kyucei9m" data-node="n5h2kyucei9m"> <div class="fl-module-content fl-node-content"> <h1 class="fl-heading"> <span class="fl-heading-text">The European Consumer Centre Luxembourg offers consumers assistance <span class="yellow">free of charge,</span> in matters of European consumer law. </span> </h1> </div> </div> <div class="fl-module fl-module-rich-text fl-node-mi398uw126xf" data-node="mi398uw126xf"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>Has your flight been cancelled or delayed? Did your online purchase not go as planned? Or have your consumer rights generally not been respected in Europe? We are not only at your disposal via our online forms, yet equally by phone or even at our offices.</p> </div> </div> </div> <div class="fl-col-group fl-node-wth3dpoq5jb4 fl-col-group-nested" data-node="wth3dpoq5jb4"> <div class="fl-col fl-node-qf0m57sidt2y fl-col-bg-color fl-col-small fl-visible-medium fl-visible-mobile" data-node="qf0m57sidt2y"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-button fl-node-4iwvf3ae9kb1" data-node="4iwvf3ae9kb1"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-full fl-button-right"> <a href="https://eccwebforms.eu/luxembourg/contact" target="_blank" class="fl-button" rel="noopener" > <span class="fl-button-text">Do you havea question?</span> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-pwlif5d8rm01 fl-col-bg-color fl-col-small fl-visible-medium fl-visible-mobile" data-node="pwlif5d8rm01"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-button fl-node-508t71clzqyp" data-node="508t71clzqyp"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-full fl-button-right"> <a href="https://eccwebforms.eu/luxembourg/complaint" target="_blank" class="fl-button" rel="noopener" > <span class="fl-button-text">Do you have a complaint<br>against a professional in Europe?</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col fl-node-3ulkftsog574 fl-col-bg-color fl-col-small fl-col-small-custom-width fl-visible-desktop fl-visible-large homecolumnwidthright" data-node="3ulkftsog574"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-button fl-node-er0ituscong1" data-node="er0ituscong1"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-full fl-button-right"> <a href="https://eccwebforms.eu/luxembourg/contact" target="_blank" class="fl-button" rel="noopener" > <span class="fl-button-text">Do you have a question?</span> </a> </div> </div> </div> <div class="fl-module fl-module-button fl-node-ibc5tml9n1hy" data-node="ibc5tml9n1hy"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-full fl-button-right"> <a href="https://eccwebforms.eu/luxembourg/complaint" target="_blank" class="fl-button" rel="noopener" > <span class="fl-button-text">Do you have a complaint<br>against a professional in Europe?</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-829kwpdftxz3 fl-row-default-height fl-row-align-center" data-node="829kwpdftxz3"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-fag8ilbhyoq0" data-node="fag8ilbhyoq0"> <div class="fl-col fl-node-ardo0nxvpc5j fl-col-bg-color" data-node="ardo0nxvpc5j"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5fojd7k0sqn4" data-node="5fojd7k0sqn4"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Our Network</span> </h2> </div> </div> <div id="topics" class="fl-module fl-module-rich-text fl-node-tvg8zxjuil0c" data-node="tvg8zxjuil0c"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>The European Consumer Centre GIE Luxembourg is part of a network of 29 European Consumer Centres in the European Union, as well as in Iceland and Norway (European Consumer Centres Network - <a href="https://www.eccnet.eu/" target="_blank" rel="noopener">ECC-Net</a>). The ECC-Net also cooperates with the International Consumer Centre in the United Kingdom. We inform consumers about European consumer law and assist them in the settlement of cross-border consumer matters.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-lyx536rksq8f fl-row-default-height fl-row-align-center fl-row-has-layers" data-node="lyx536rksq8f"> <div class="fl-row-content-wrap"> <div class="fl-builder-layer fl-builder-shape-layer fl-builder-top-edge-layer fl-builder-shape-edge-slant"> <svg class="fl-builder-layer-align-top-center" viewBox="0 0 422 33.98" preserveAspectRatio="none"> <defs> </defs> <g class="fl-shape-content"> <polygon class="fl-shape" points="0,34 422,0 0,0"></polygon> </g> </svg> </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-xyt0kqzvwg7i" data-node="xyt0kqzvwg7i"> <div class="fl-col fl-node-w5fi08uyanth fl-col-bg-color" data-node="w5fi08uyanth"> <div class="fl-col-content fl-node-content"><div class="fl-module 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status-publish format-standard has-post-thumbnail hentry category-news category-events" itemscope itemtype="https://schema.org/BlogPosting"> <meta itemscope itemprop="mainEntityOfPage" itemtype="https://schema.org/WebPage" itemid="https://www.cecluxembourg.lu/en/news/rejoignez-nous-au-festival-des-migrations-des-cultures-et-de-la-citoyennete/" content="Rejoignez-nous au Festival des Migrations, des Cultures et de la Citoyenneté" /><meta itemprop="datePublished" content="2025-02-21" /><meta itemprop="dateModified" content="2025-02-21" /><div itemprop="publisher" itemscope itemtype="https://schema.org/Organization"><meta itemprop="name" content="European Consumer Centre Luxembourg"></div><div itemscope itemprop="author" itemtype="https://schema.org/Person"><meta itemprop="url" content="https://www.cecluxembourg.lu/en/author/champenoiscecluxembourg-lu/" /><meta itemprop="name" content="Pauline Champenois" /></div><div itemscope itemprop="image" 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