The Adjudicator’s Office

<!DOCTYPE html> <html class="govuk-template" lang="en">  <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("http://web.archive.org/web"); __wm.wombat("https://www.gov.uk/government/organisations/the-adjudicator-s-office","20220921011202","http://web.archive.org/","web","/_static/", "1663722722"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta property="og:description" content="The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme. In addition we investigate complaints about how the Home Office handled a claim for compensation. The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request. The Adjudicator’s Office works with HM Revenue &amp; Customs , the Valuation Office Agency , and the Home Office ."> <meta property="og:title" content="The Adjudicator’s Office"> <meta property="og:url" content="http://web.archive.org/web/20220921011202/https://www.gov.uk/government/organisations/the-adjudicator-s-office"> <meta property="og:type" content="article"> <meta property="og:site_name" content="GOV.UK"> <meta name="twitter:card" content="summary"> <meta name="govuk:analytics:organisations" content="<OT433>"> <meta name="govuk:primary-publishing-organisation" content="The Adjudicator’s Office"> <meta name="govuk:public-updated-at" content="2022-05-27T12:48:22.000+00:00"> <meta name="govuk:updated-at" content="2022-09-20T16:47:45.242Z"> <meta name="govuk:first-published-at" content="2012-11-12T17:01:15.000+00:00"> <meta name="govuk:content-id" content="e7e47593-78d2-4f08-86bd-32a54bdbd766"> <meta name="govuk:schema-name" content="organisation"> <meta name="govuk:rendering-app" content="collections"> <meta name="govuk:publishing-app" content="whitehall"> <meta name="govuk:format" content="organisation"> <meta name="description" content="The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme. In addition we investigate complaints about how the Home Office handled a claim for compensation. The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request. 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</div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-full"> <h3 class="govuk-heading-m">Popular on GOV.UK</h3> <ul class="govuk-list"> <li class="gem-c-layout-super-navigation-header__popular-item"> <a class="govuk-link gem-c-layout-super-navigation-header__popular-link" data-track-action="popularLink" data-track-category="headerClicked" data-track-label="/check-benefits-financial-support" data-track-dimension="Check benefits and financial support you can get" data-track-dimension-index="29" href="/web/20220921011202/https://www.gov.uk/check-benefits-financial-support">Check benefits and financial support you can get</a> </li> <li class="gem-c-layout-super-navigation-header__popular-item"> <a class="govuk-link gem-c-layout-super-navigation-header__popular-link" data-track-action="popularLink" data-track-category="headerClicked" data-track-label="/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022" 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src="http://web.archive.org/web/20220921011202im_/https://assets.publishing.service.gov.uk/government/uploads/system/uploads/organisation/logo/433/ao-logo.jpg"> </div> </div> </div> <div class="govuk-grid-column-two-thirds organisation__margin-bottom"> <nav role="navigation" class="gem-c-translation-nav govuk-!-display-none-print gem-c-translation-nav gem-c-translation-nav--no-margin-top brand--hm-revenue-customs" aria-label="Translations"> <ul class="gem-c-translation-nav__list"> <li class="gem-c-translation-nav__list-item"> <span lang="en">English</span> </li> <li class="gem-c-translation-nav__list-item"> <a hreflang="cy" lang="cy" rel="alternate" class="govuk-link gem-c-translation-nav__link brand__color" href="/web/20220921011202/https://www.gov.uk/government/organisations/the-adjudicator-s-office.cy">Cymraeg</a> </li> </ul> </nav> </div> </div> <section class="brand--hm-revenue-customs brand__border-color organisation__brand-border-top organisation__section-wrap organisation__margin-bottom" id="featured-documents"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3">Featured</h2> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-third"> <div class="gem-c-image-card brand--hm-revenue-customs"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <h3 class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/guidance/how-to-complain-to-the-adjudicators-office-about-hmrc-or-the-voa">How to complain to the Adjudicator's Office about HMRC or the VOA</a> </h3> <p class="gem-c-image-card__context"><time datetime="2021-05-13" lang="en">13 May 2021</time><span aria-hidden="true"> — </span>Guidance</p> </div> <div class="gem-c-image-card__description"><div class="govspeak"> <p>When and how to complain to the Adjudicator’s Office about HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA).</p> </div></div> </div> <figure class="gem-c-image-card__image-wrapper"><img class="gem-c-image-card__image" alt="Make a complaint about HMRC or the VOA" loading="auto" height="200" width="300" src="http://web.archive.org/web/20220921011202im_/https://assets.publishing.service.gov.uk/government/uploads/system/uploads/feature/image/74485/s465_HMRC_featured_page_image_correct_shape.png"></figure> </div> </div> <div class="govuk-grid-column-one-third"> <div class="gem-c-image-card brand--hm-revenue-customs"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <h3 class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/guidance/ask-the-adjudicators-office-to-review-a-windrush-compensation-scheme-decision">Ask the Adjudicator’s Office to review a Windrush Compensation Scheme decision</a> </h3> <p class="gem-c-image-card__context"><time datetime="2021-08-23" lang="en">23 August 2021</time><span aria-hidden="true"> — </span>Guidance</p> </div> <div class="gem-c-image-card__description"><div class="govspeak"> <p>When and how to contact us about a decision made under the Home Office Windrush Compensation Scheme or complain about how the Home Office handled a compensation claim.</p> </div></div> </div> <figure class="gem-c-image-card__image-wrapper"><img class="gem-c-image-card__image" alt="Ask for a review of a Windrush Compensation Scheme decision" loading="auto" height="200" width="300" src="http://web.archive.org/web/20220921011202im_/https://assets.publishing.service.gov.uk/government/uploads/system/uploads/feature/image/74484/s465_WCS_featured_page_image_correct_shape.png"></figure> </div> </div> <div class="govuk-grid-column-one-third"> <div class="gem-c-image-card brand--hm-revenue-customs"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <h3 class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/publications/business-plan-for-2021-2024">Business Plan for 2021 - 2024</a> </h3> <p class="gem-c-image-card__context"><time datetime="2021-09-15" lang="en">15 September 2021</time><span aria-hidden="true"> — </span>Corporate report</p> </div> <div class="gem-c-image-card__description"><div class="govspeak"> <p>The Adjudicator, Helen Megarry is pleased to publish the Adjudicator’s Office business plan which covers the period 1 September 2021 to 31 March 2024.</p> </div></div> </div> <figure class="gem-c-image-card__image-wrapper"><img class="gem-c-image-card__image" alt="Business Plan 2021 to 2024 cover image" loading="auto" height="200" width="300" src="http://web.archive.org/web/20220921011202im_/https://assets.publishing.service.gov.uk/government/uploads/system/uploads/feature/image/86020/s465_Business_Plan_cover.png"></figure> </div> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-third"> <div class="gem-c-image-card brand--hm-revenue-customs"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <h3 class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/publications/the-adjudicators-office-annual-report-2022">The Adjudicator's Office annual report 2022</a> </h3> <p class="gem-c-image-card__context"><time datetime="2022-06-16" lang="en">16 June 2022</time><span aria-hidden="true"> — </span>Corporate report</p> </div> <div class="gem-c-image-card__description"><div class="govspeak"> <p>The Adjudicator, Helen Megarry is pleased to publish her 6th annual report which reflects on our performance during the period 1 April 2021 to 31 March 2022.</p> </div></div> </div> <figure class="gem-c-image-card__image-wrapper"><img class="gem-c-image-card__image" alt="Adjudicator's Office Annual Report 2022" loading="auto" height="200" width="300" src="http://web.archive.org/web/20220921011202im_/https://assets.publishing.service.gov.uk/government/uploads/system/uploads/feature/image/90716/s465_Annual_Report_Cover_Image2.png"></figure> </div> </div> </div> </section> <section class="brand--hm-revenue-customs brand__border-color organisation__brand-border-top organisation__margin-bottom" id="latest-documents"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3">Latest from The Adjudicator’s Office</h2> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <ul class="gem-c-document-list"> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/guidance/contact-the-adjudicators-office">Contact the Adjudicator's Office</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2022-06-27"> 27 June 2022 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/government/publications/the-adjudicators-office-annual-report-2022">The Adjudicator's Office annual report 2022</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2022-06-16"> 16 June 2022 </time> </li> <li class="gem-c-document-list__attribute"> Corporate report </li> </ul> </li> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/guidance/accessible-documents-policy">Accessible documents policy</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2022-05-04"> 4 May 2022 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> </ul> <p class="organisation__margin-bottom brand--hm-revenue-customs"> <a href="/web/20220921011202/https://www.gov.uk/search/all?organisations%5B%5D=the-adjudicator-s-office&order=updated-newest&parent=the-adjudicator-s-office" class="govuk-link brand__color"> See all latest documents </a> </p> <section class="gem-c-subscription-links govuk-!-display-none-print brand--hm-revenue-customs gem-c-subscription-links--with-feed-box" data-module="gem-toggle"> <h2 class="gem-c-subscription-links__hidden-header visuallyhidden">Subscriptions</h2> <ul class="gem-c-subscription-links__list"> <li class="gem-c-subscription-links__list-item"> <a class="govuk-link govuk-link--no-underline gem-c-subscription-links__item brand__color gem-c-subscription-links__item--link" href="/web/20220921011202/https://www.gov.uk/email-signup?link=/government/organisations/the-adjudicator-s-office"> <svg xmlns="http://www.w3.org/2000/svg" width="21" height="15.75" class="gem-c-subscription-links__icon" focusable="false" fill="currentColor" aria-hidden="true"><path d="M19.687 0H1.312C.589 0 0 .587 0 1.313v13.124c0 .726.588 1.313 1.313 1.313h18.374c.725 0 1.313-.587 1.313-1.313V1.313C21 .587 20.412 0 19.687 0zm-2.625 2.625L10.5 7.875l-6.563-5.25h13.126zm1.313 10.5H2.625V3.937L10.5 10.5l7.875-6.563v9.188z"></path> </svg>Get emails </a> </li> <li class="gem-c-subscription-links__list-item"> <button class="govuk-link govuk-link--no-underline gem-c-subscription-links__item brand__color gem-c-subscription-links__item--button" data-controls="feed-reader-4f49" data-expanded="false"> <svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" class="gem-c-subscription-links__icon" focusable="false" fill="currentColor" aria-hidden="true"><path d="M1.996 11A2 2 0 0 0 0 12.993c0 1.101.895 1.99 1.996 1.99 1.106 0 2-.889 2-1.99a2 2 0 0 0-2-1.993zM.002 5.097V7.97c1.872 0 3.632.733 4.958 2.059A6.984 6.984 0 0 1 7.015 15h2.888c0-5.461-4.443-9.903-9.9-9.903zM.006 0v2.876c6.676 0 12.11 5.44 12.11 12.124H15C15 6.731 8.273 0 .006 0z"></path> </svg>Subscribe to feed </button> </li> </ul> <div class="gem-c-subscription-links__feed-box js-hidden" id="feed-reader-4f49"> <h3 class="gem-c-subscription-links__feed-hidden-description visuallyhidden govuk-!-margin-top-0">Subscribe to feed</h3> <div lang="en"> <div class="govuk-form-group"> <label for="input-eadf6b6b" class="gem-c-label govuk-label">Copy and paste this URL into your feed reader</label> <input class="gem-c-input govuk-input" id="input-eadf6b6b" name="feed-reader-box" spellcheck="false" type="text" value="https://www.gov.uk/government/organisations/the-adjudicator-s-office.atom"> </div> </div> </div> </section> </div> </div> </section> <section class="brand--hm-revenue-customs brand__border-color organisation__brand-border-top organisation__section-wrap organisation__margin-bottom" id="what-we-do"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3">What we do</h2> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="gem-c-govspeak govuk-govspeak " data-module="govspeak"> <div class="govspeak"> <p>The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme.</p> <p>In addition we investigate complaints about how the Home Office handled a claim for compensation.</p> <p>The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request.</p> <p>The Adjudicator’s Office works with <a class="govuk-link" href="/web/20220921011202/https://www.gov.uk/government/organisations/hm-revenue-customs">HM Revenue & Customs</a>, the <a class="govuk-link" href="/web/20220921011202/https://www.gov.uk/government/organisations/valuation-office-agency">Valuation Office Agency</a>, and the <a class="govuk-link" href="/web/20220921011202/https://www.gov.uk/government/organisations/home-office">Home Office</a>.</p> </div> <p> <a href="/web/20220921011202/https://www.gov.uk/government/organisations/the-adjudicator-s-office/about" class="govuk-link brand__color"> Read more about what we do </a> </p> </div> </div> </div> </section> <section class="brand--hm-revenue-customs brand__border-color organisation__brand-border-top organisation__margin-bottom"> <div class="visually-hidden"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding">Documents</h2> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom"> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding">Services</h3> <ul class="gem-c-document-list"> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/government/publications/ask-the-adjudicators-office-to-investigate-a-complaint-or-review-a-decision">Ask the Adjudicator’s Office to investigate a complaint or review a decision</a> </li> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/government/publications/authorise-someone-to-deal-with-the-adjudicators-office-for-you">Authorise someone to deal with the Adjudicator's Office for you</a> </li> </ul> <a href="/web/20220921011202/https://www.gov.uk/search/services?organisations%5B%5D=the-adjudicator-s-office&parent=the-adjudicator-s-office" class="govuk-link brand__color"> See all services </a> </div> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom"> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding">Guidance and regulation</h3> <ul class="gem-c-document-list"> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/guidance/how-to-complain-to-the-adjudicators-office-about-hmrc-or-the-voa">How to complain to the Adjudicator's Office about HMRC or the VOA</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2021-05-13"> 13 May 2021 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/guidance/contact-the-adjudicators-office">Contact the Adjudicator's Office</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2022-06-27"> 27 June 2022 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> </ul> <a href="/web/20220921011202/https://www.gov.uk/search/guidance-and-regulation?organisations%5B%5D=the-adjudicator-s-office&parent=the-adjudicator-s-office" class="govuk-link brand__color"> See all guidance and regulation </a> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom"> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding">Transparency and freedom of information releases</h3> <ul class="gem-c-document-list"> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/government/publications/the-adjudicators-office-annual-report-2022">The Adjudicator's Office annual report 2022</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2022-06-16"> 16 June 2022 </time> </li> <li class="gem-c-document-list__attribute"> Corporate report </li> </ul> </li> <li class="gem-c-document-list__item brand--hm-revenue-customs "> <a class="gem-c-document-list__item-title brand__color govuk-link" lang="en" href="/web/20220921011202/https://www.gov.uk/government/publications/business-plan-for-2021-2024">Business Plan for 2021 - 2024</a> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2021-09-15"> 15 September 2021 </time> </li> <li class="gem-c-document-list__attribute"> Corporate report </li> </ul> </li> </ul> <a href="/web/20220921011202/https://www.gov.uk/search/transparency-and-freedom-of-information-releases?organisations%5B%5D=the-adjudicator-s-office&parent=the-adjudicator-s-office" class="govuk-link brand__color"> See all transparency and freedom of information releases </a> </div> </div> </section> <div id="people"> <section class="brand--hm-revenue-customs brand__border-color organisation__brand-border-top organisation__margin-bottom"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3">Our management</h2> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-quarter"> <div class="gem-c-image-card brand--hm-revenue-customs" lang="en"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <span class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/people/helen-mcgarry">Helen Megarry</a> </span> </div> <div class="gem-c-image-card__description">The Adjudicator</div> </div> <figure class="gem-c-image-card__image-wrapper"><img class="gem-c-image-card__image" alt="" loading="auto" height="200" width="300" src="http://web.archive.org/web/20220921011202im_/https://assets.publishing.service.gov.uk/government/uploads/system/uploads/person/image/4005/s465_helens_photo.jpg"></figure> </div> </div> <div class="govuk-grid-column-one-quarter"> <div class="gem-c-image-card gem-c-image-card--no-image brand--hm-revenue-customs" lang="en"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <span class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/people/mike-mcmahon">Mike McMahon</a> </span> </div> <div class="gem-c-image-card__description">Head of Office</div> </div> </div> </div> <div class="govuk-grid-column-one-quarter"> <div class="gem-c-image-card gem-c-image-card--no-image brand--hm-revenue-customs" lang="en"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <span class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/people/sarah-doherty">Sarah Doherty</a> </span> </div> <div class="gem-c-image-card__description">Head of Insight, Engagement and Learning</div> </div> </div> </div> <div class="govuk-grid-column-one-quarter"> <div class="gem-c-image-card gem-c-image-card--no-image brand--hm-revenue-customs" lang="en"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <span class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/people/clare-kirby">Clare Kirby</a> </span> </div> <div class="gem-c-image-card__description">Complaints Investigation Lead</div> </div> </div> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-quarter"> <div class="gem-c-image-card gem-c-image-card--no-image brand--hm-revenue-customs" lang="en"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <span class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20220921011202/https://www.gov.uk/government/people/mandy-fields">Mandy Fields</a> </span> </div> <div class="gem-c-image-card__description">Business Manager</div> </div> </div> </div> </div> </section> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <section class="brand--hm-revenue-customs organisation__margin-bottom" id="org-contacts"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding gem-c-heading--border-top-5 brand--hm-revenue-customs brand__border-color">Contact The Adjudicator’s Office</h2> <div class="organisation__contact-section organisation__contact-section--border-top" lang="en"> <h3 class="gem-c-heading govuk-heading-s gem-c-heading--padding">Contact the Adjudicator's Office</h3> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="organisation__margin-bottom"> <p><a class="govuk-link brand__color" href="http://web.archive.org/web/20220921011202/https://www.gov.uk/guidance/contact-the-adjudicators-office">Contact Form: Contact the Adjudicator's Office</a></p> </div> <div class="organisation__margin-bottom"> </div> </div> </div> <p>Select the link above to find out how to contact us.</p> </div> </section> <section class="brand--hm-revenue-customs brand__border-color organisation__brand-border-top organisation__margin-bottom" id="freedom-of-information"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding">Make an FOI request</h2> <div class="gem-c-govspeak govuk-govspeak " data-module="govspeak"> <ol class="steps"> <li> Read about the Freedom of Information (FOI) Act and <a href="http://web.archive.org/web/20220921011202/https://www.gov.uk/make-a-freedom-of-information-request/the-freedom-of-information-act" class="govuk-link brand__color">how to make a request</a>. </li> <li> Check <a href="/web/20220921011202/https://www.gov.uk/government/publications?departments%5B%5D=the-adjudicator-s-office&publication_type=foi-releases" class="govuk-link brand__color">our previous releases</a> to see if we’ve already answered your question. </li> <li>Make a new request by contacting us using the details below.</li> </ol> </div> <div class="organisation__contact-section " lang="en"> <h3 class="gem-c-heading govuk-heading-s gem-c-heading--padding">Make an FOI request</h3> <div class="govuk-grid-row"> <address class="govuk-grid-column-one-half organisation__margin-bottom organisation__address"> FOI Request<br>The Adjudicator’s Office<br>PO Box 10280<br>Nottingham<br>NG2 9PF<br>United Kingdom<br> </address> </div> </div> </section> </div> <div class="organisation__corporate-information" id="corporate-info"> <div class="govuk-grid-column-one-third organisation__float-section"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding gem-c-heading--border-top-5 brand--hm-revenue-customs brand__border-color">Corporate information</h2> <div class=""> <ul class="govuk-list app-c-topic-list app-c-topic-list--margin-bottom brand--hm-revenue-customs" lang="en"> <li class="app-c-topic-list__item"> <a class="govuk-link govuk-link--no-underline app-c-topic-list__link brand__color" href="/web/20220921011202/https://www.gov.uk/government/organisations/the-adjudicator-s-office/about/accessible-documents-policy">Accessible documents policy</a> </li> </ul> </div> <h3 class="gem-c-heading govuk-heading-m govuk-!-margin-bottom-3">Jobs and contracts</h3> <ul class="govuk-list app-c-topic-list brand--hm-revenue-customs" lang="en"> <li class="app-c-topic-list__item"> <a class="govuk-link govuk-link--no-underline app-c-topic-list__link brand__color" href="http://web.archive.org/web/20220921011202/https://www.civilservicejobs.service.gov.uk/csr">Jobs</a> </li> </ul> <p class="organisation__secondary-corporate-information brand--hm-revenue-customs"> </p> </div> </div> </div> </main> </div> <div class="govuk-width-container"> <div class="gem-c-feedback govuk-!-display-none-print" data-module="feedback ga4-event-tracker"> <div class="gem-c-feedback__prompt gem-c-feedback__js-show js-prompt" tabindex="-1"> <div class="gem-c-feedback__prompt-questions js-prompt-questions" hidden> <h2 class="gem-c-feedback__prompt-question">Is this page useful?</h2> <ul class="gem-c-feedback__option-list"> <li 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