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<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("http://web.archive.org/web"); __wm.wombat("https://lsoft.com/resources/tcguide.html","20240420012632","http://web.archive.org/","web","/_static/", "1713576392"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, minimum-scale=1"> <meta name="title" content="L-Soft Training and Consulting Guide"> <title>L-Soft Training and Consulting Guide</title> <style type="text/css"> @font-face { font-family: 'open_sansregular'; src: url('/web/20240420012632im_/https://lsoft.com/fonts/opensans_regular_macroman/OpenSans-Regular-webfont.eot'); src: url('/web/20240420012632im_/https://lsoft.com/fonts/opensans_regular_macroman/OpenSans-Regular-webfont.eot#iefix') format('embedded-opentype'), url('/web/20240420012632im_/https://lsoft.com/fonts/opensans_regular_macroman/OpenSans-Regular-webfont.woff') format('woff'), url('/web/20240420012632im_/https://lsoft.com/fonts/opensans_regular_macroman/OpenSans-Regular-webfont.ttf') format('truetype'), url('/web/20240420012632im_/https://lsoft.com/fonts/opensans_regular_macroman/OpenSans-Regular-webfont.svg#open_sansregular') format('svg'); font-weight: normal; font-style: normal; } html { font-family: 'open_sansregular', arial, helvetica, sans-serif; text-size-adjust: 100%; -ms-text-size-adjust: 100%; -moz-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; } body { font-family: 'open_sansregular', arial, helvetica, sans-serif; background-color: #ffffff; margin: 10px; padding: 0px; min-width: 320px; } a { color: #4188d2; text-decoration: none; } a:hover { text-decoration: underline; } h1 { font-size: 22px; color: #333333; font-weight: bold; margin: 0px 0px 20px 0px; padding: 0px; } h3 { font-size: 20px; color: #333333; font-weight: bold; margin: 0px 0px 20px 0px; padding: 0px; } h6 { font-size: 20px; color: #333333; font-weight: bold; margin: 0px 0px 20px 0px; padding: 0px; } p, li { font-size: 16px; color: #333333; font-weight: normal; margin: 0px 0px 16px 0px; padding: 0px; } ul { list-style-type: square; } div.indent { margin: 0px 25px 25px 25px; } </style> </head> <body> <h1>L-Soft Training and Consulting Guide</h1> <ul> <li><a href="#10">Our Training Agenda</a></li> <li><a href="#20">Topic A: LISTSERV</a></li> <ul> <li><a href="#20-1">LISTSERV List Owner Track</a></li> <ul> <li><a href="#20-1-1">3040 LISTSERV List Owner I (Basics)</a></li> <li><a href="#20-1-2">3042 LISTSERV List Owner III (Advanced) (One-Way Lists)</a></li> </ul> <li><a href="#20-2">LISTSERV Site Administrator Track</a></li> <ul> <li><a href="#20-2-1">3080 LISTSERV Site Administrator I (Basics)</a></li> <li><a href="#20-2-2">3084 LISTSERV Site Administrator V (Advanced)</a></li> <li><a href="#20-2-3">3085 LISTSERV Site Administrator VI (Analysis and Problem Solving)</a></li> </ul> </ul> <li><a href="#30">Topic B: LISTSERV Maestro</a></li> <ul> <li><a href="#30-101">101 – LISTSERV Maestro Basic Introduction</a></li> </ul> <ul> <li><a href="#30-1">LISTSERV Maestro User Track</a></li> <ul> <li><a href="#30-1-1">U1 Content Creation</a></li> <li><a href="#30-1-2">U2 Recipient Definition</a></li> <li><a href="#30-1-3">U3 Subscriber Warehouse Basics</a></li> <li><a href="#30-1-4">U4 Email Automation</a></li> <li><a href="#30-1-5">U5 Subscriber Warehouse and Layout Customization</a></li> <li><a href="#30-1-6">U6 LISTSERV Lists in Maestro</a></li> </ul> <li><a href="#30-2">LISTSERV Maestro Admin Track</a></li> <ul> <li><a href="#30-2-1">A1 Users And Groups</a></li> <li><a href="#30-2-2">A2 Configuration Settings</a></li> <li><a href="#30-2-3">A3 LUI Data</a></li> <li><a href="#30-2-4">A4 File System And System Services</a></li> </ul> </ul> <li><a href="#60">Frequently Asked Questions</a></li> <ul> <li><a href="#60-1">1. How do I register for a training course?</a></li> <li><a href="#60-2">2. Do I have to sign an agreement to take a training course?</a></li> <li><a href="#60-3">3. Who are L-Soft's trainers? What are their qualifications?</a></li> <li><a href="#60-4">4. How do I find the most suitable training course?</a></li> <li><a href="#60-5">5. How much does training cost?</a></li> </ul> <li><a href="#70">L-Soft Sales Contact Information</a></li> <ul> <li><a href="#70-1">U.S. Office</a></li> <li><a href="#70-2">European Office</a></li> </ul> </ul> <h3><a name="10"></a>Our Training Agenda</h3> <div class="indent"> <p>Our training agenda consists of a collection of subject areas designed for a specific niche of customers. These subject areas contain a series of courses designed for our customers' different needs or even whole tracks tailored to a specific audience. However, customers may elect to take only specific courses within a track or have their employees take different courses within the same track. Please note that any/all the following groupings can be customized. All of our courses are 4-hour courses, except where otherwise noted.</p> </div> <h3><a name="20"></a>Topic A: LISTSERV</h3> <div class="indent"> <h6><a name="20-1"></a>List Owner Track (1 day)</h6> <div class="indent"> <p><b><a name="20-1-1"></a>3040 LISTSERV List Owner I (Basics) (4 Hours)</b></p> <div class="indent"> <p><b>Audience:</b> Current and prospective LISTSERV list managers</p> <p><b>Prerequisites:</b> None</p> <p><b>Objectives:</b> Course participants will learn how to perform basic list ownership functions – managing list's character and behavior, managing list's subscribers, diagnosing and solving problems – through LISTSERV's Web interface and email.</p> <p><b>Duration:</b> 4 hours</p> </div> <p><b><a name="20-1-2"></a>3042 LISTSERV List Owner III (Advanced) (One-Way Announcements Lists) (4 Hours)</b></p> <div class="indent"> <p><b>Audience:</b> Current and prospective LISTSERV list owners who are using or intend to use LISTSERV for one-way, announcement lists</p> <p><b>Prerequisites:</b> 3040 List Owner I (Basics) (or equivalent knowledge / experience)</p> <p><b>Objectives:</b> Course participants will learn how to set up and manage one-way announcement LISTSERV lists, send mail to a one-way list, use the super-list/sub-list architecture, use topics, customize mail and Web templates, and create customized Web signup pages.</p> <p><b>Duration:</b> 4 hours</p> </div> </div> <h6><a name="20-2"></a>Site Administrator Track (1.5 days)</h6> <div class="indent"> <p><b><a name="20-2-1"></a>3080 LISTSERV Site Administrator I (Basics) (4 Hours)</b></p> <div class="indent"> <p><b>Audience:</b> Current and prospective LISTSERV site administrators</p> <p><b>Prerequisites:</b> OS-specific administrative skills</p> <p><b>Objectives:</b> Course participants will learn what a site administrator needs to know about LISTSERV (email/web), new list creation and initial configuration, list-specific and site-wide mail and web template creation and modification, how a site administrator assists list owners with error-bounce management, list management, subscriber management.<br/><br/>Note that Course 3080 covers almost identical material to Course 3040. Normally we will not teach both 3040 and 3080 to the same person since the material is redundant. Site Administrator Track students should only take 3080.</p> <p><b>Duration:</b> 4 hours</p> </div> <p><b><a name="20-2-2"></a>3084 LISTSERV Site Administrator V (Advanced) (4 Hours)</b></p> <div class="indent"> <p><b>Audience:</b> Current and prospective LISTSERV site administrators</p> <p><b>Prerequisites:</b> 3080 Site Administrator I (Basics) or equivalent knowledge/experience</p> <p><b>Objectives:</b> Course participants will learn how to customize mail and Web templates, create customized Web signup pages, implement a super-list/sub-list architecture, use list topics, and use a standard toolset for LISTSERV and related diagnostics.<br/><br/>Note that Course 3084 covers almost identical material to Course 3042. Normally we will not teach both 3042 and 3084 to the same person since the material is redundant. Site Administrator Track students should only take 3084.</p> <p><b>Duration:</b> 4 hours</p> </div> <p><b><a name="20-2-3"></a>3085 LISTSERV Site Administrator VI (Analysis and Problem Solving) (4 Hours)</b></p> <div class="indent"> <p><b>Audience:</b> Current and prospective LISTSERV site administrators or advanced list owners</p> <p><b>Prerequisites:</b> 3084 Site Administrator V (Advanced) or equivalent knowledge/experience; OS-specific administrative skills</p> <p><b>Objectives:</b> Course participants will learn to interpret LISTSERV and SMTP log files, to interpret CHANGELOG files, bounce management, LISTSERV/SMTP behind a firewall, tuning LISTSERV, troubleshooting, operations monitoring/backups. This course has separate Windows and Unix versions.</p> <p><b>Duration:</b> 4 hours</p> </div> </div> </div> <h3><a name="30"></a>Topic B: LISTSERV Maestro</h3> <div class="indent"> <div class="indent"> <p><b><a name="30-101"></a>101 – LISTSERV Maestro Basic Introduction (2 Hours)</b></p> <ul> <li>Maestro Explorer Basics</li> <li>Creating Mail Jobs</li> <li>Basic Email Metrics Overview</li> <li>Maestro Explorer: Other Elements (Sender Profiles, Drop-Ins, etc.)</li> <li>Email Automation Basics</li> <li>User-Defined Reports Basics</li> <li>Tracking Statistics Report</li> <li>Analytics and Aggregated Statistics</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> </div> <div class="indent"> <h6><a name="30-1"></a>LISTSERV Maestro User Track</h6> <div class="indent"> <p><b><a name="30-1-1"></a>U1 Content Creation (2 hours)</b></p> <div class="indent"> <ul> <li>Uploaded / Manually Edited HTML</li> <li>Widgets in Content Editor</li> <li>Click-and-Fill Templates with Placeholders</li> <li>Design Templates with Editable Blocks</li> <li>Landing Pages (HTML & PDF)</li> <li>Auto-Generated and Custom Alternative Text</li> <li>Attachments Hosted by Maestro</li> <li>Attachments added to Email</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-1-2"></a>U2 Recipient Definition (2 hours)</b></p> <div class="indent"> <ul> <li>Uploading Recipient Files</li> <li>Loading Recipient Server Files</li> <li>Selecting Recipients from an External Database</li> <ul> <li>from an SQL Database</li> <li>from an LDAP or Windows AD Directory (Accessed by Maestro)</li> </ul> <li>Sending to Subscriber Lists</li> <li>Sending to LISTSERV Lists</li> <li>Special Fields: EMAIL and NAME</li> <li>Additional Merge Fields</li> <li>Profile Fields (for Reporting)</li></li> <li>Database-Driven Target Groups </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-1-3"></a>U3 Subscriber Warehouse Basics (2 hours)</b></p> <div class="indent"> <ul> <li>Subscriber Lists and List Groups</li> <li>Unsubscribe User Experience</li> <li>Subscribe User Experience</li> <li>Profile Fields</li> <li>Subscriber Data: Import</li> <li>Subscriber Data: Manual Edit</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-1-4"></a>U4 Email Automation (2 hours)</b></p> <div class="indent"> <ul> <li>Subscriber List Welcome Email</li> <li>Repeated Delivery</li> <li>Drop-In Content: Basics</li> <li>Drop-In Content: Repeated Delivery and Content Variants</li> <li>On-Demand Delivery</li> <li>Repeated Delivery and Follow-Ups: Drip Marketing</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-1-5"></a>U5 Subscriber Warehouse and Layout Customization (2 hours)</b></p> <div class="indent"> <ul> <li>Elementary Customization: Logo, Name and Description</li> <li>Master Templates for Pages and Emails</li> <li>Font and Color Customization</li> <li>Page Text Customization</li> <li>Error Message Customization</li> <li>Notification Email Customization</li> <li>Layout Deployment</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-1-6"></a>U6 LISTSERV Lists in Maestro (2 hours)</b></p> <div class="indent"> <ul> <li>Sending to LISTSERV Lists vs. Sending to Subscriber Lists</li> <li>Hybrid Subscriber Lists</li> <li>Imported LISTSERV Lists</li> <li>Sending to Hybrid Subscriber Lists</li> <li>Hybrid Subscriber List Configuration Changes (Maestro / LISTSERV)</li> <li>Managing Subscriber Profile Data (Maestro / LISTSERV)</li> <li>Additional Profile Fields (Beyond EMAIL+NAME)</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> </div> <h6><a name="30-2"></a>LISTSERV Maestro Admin Track</h6> <div class="indent"> <p><b><a name="30-2-1"></a>A1 Users And Groups (2 hours)</b></p> <div class="indent"> <ul> <li>Architecture Overview</li> <li>Logging in to HUB</li> <li>Special Override Login</li> <li>Administrator Accounts</li> <li>Introduction to Users / Groups</li> <li>Creating Users / Groups</li> <li>User Rights</li> <li>Recipients Restrictions</li> <li>View / Manage Users</li> <li>Deleting Users / Groups</li> <li>Identities</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-2-2"></a>A2 Configuration Settings (2 hours)</b></p> <div class="indent"> <ul> <li>Introduction</li> <li>HUB General Administration</li> <li>E-Mail Notifications</li> <li>LUI/TRK General Administration</li> <li>LUI Configuration Settings (Various)</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-2-3"></a>A3 LUI Data (2 hours)</b></p> <div class="indent"> <ul> <li>Mail Jobs / Subscriber Warehouse Items</li> <li>User Database Connections</li> <li>Email Address Data Report</li> <li>System Information on Dashboard</li> <li>System Metrics</li> <li>Delivery Statistics: Rates and Totals</li> <li>Delivery Statistics: Report Settings</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> <p><b><a name="30-2-4"></a>A4 File System And System Services (2 hours)</b></p> <div class="indent"> <ul> <li>Maestro Backups</li> <li>E-Mail Notifications</li> <li>DBMS Plugins</li> <li>External Job Data Access</li> <li>DKIM Configuration</li> <li>LISTSERV and LISTSERV Maestro</li> <li>LISTSERV Maestro System Services</li> <li>Distributed Components</li> <li>LISTSERV Maestro Filesystem</li> <li>LISTSERV Maestro Log Files</li> <li>Troubleshooting</li> </ul> <p><b>Duration:</b> 2 hours</p> </div> </div> </div> <h3><a name="60"></a>Frequently Asked Questions</h3> <div class="indent"> <p><b><a name="60-1"></a>1. How do I register for a training course?</b></p> <div class="indent"> <p>Please complete and submit the <a href="http://web.archive.org/web/20240420012632/https://www.lsoft.com/contact/econtact.asp?id=training" target="_blank">Training Request Form</a> and an L-Soft representative will respond with related information. Please address any questions to: <a href="http://web.archive.org/web/20240420012632/mailto:training@lsoft.com">training@lsoft.com</a>.</p> </div> <p><b><a name="60-2"></a>2. Do I have to sign an agreement to take a training course?</b></p> <div class="indent"> <p>Yes. Please complete and submit the <a href="http://web.archive.org/web/20240420012632/https://www.lsoft.com/contact/econtact.asp?id=training" target="_blank">Training Request Form</a> and an L-Soft representative will respond with related information. Please address any questions to: <a href="http://web.archive.org/web/20240420012632/mailto:training@lsoft.com">training@lsoft.com</a>.</p> </div> <p><b><a name="60-3"></a>3. Who are L-Soft's trainers? What are their qualifications?</b></p> <div class="indent"> <p>From their education, our trainers hold different academic degrees. What is common to all of them is their long-time involvement with L-Soft, their confidence in and familiarity with our products and services, and their training, education and technical support backgrounds. Our trainers are also experienced with topics such as business communication, media production and marketing that are necessary to succeed in today's fast-moving Internet businesses.</p> </div> <p><b><a name="60-4"></a>4. How do I find the most suitable training course?</b></p> <div class="indent"> <p>The section titled <b>Our Training Agenda</b> classifies our courses into several different topics, which are intended to appeal to different kinds of customers:</p> <ul> <li><b>Foundation Courses</b> are intended for people who know how to use a computer and have some experience using email, but do not have a great deal of familiarity with the underlying way the Internet in general and email in particular works.<br/><br/>Since this knowledge is assumed in most of the other courses, if this describes you, you should strongly consider taking these courses before taking the other ones listed in our catalog.</li> <li>The second group of courses, <b>LISTSERV</b>, is intended for people who are using LISTSERV to host traditional mailing lists. These mailing lists may be either discussion lists, where subscribers discuss a particular topic on the mailing list, or one-way lists, where subscribers get periodic announcements emailed to them but cannot themselves post to the mailing list.<br/><br/>If these are the kinds of ways you plan to use LISTSERV, then these are the courses that are most likely to be of interest to you.</li> <li>The third group of courses, <b>LISTSERV Maestro</b>, is intended for customers who are using the enhanced LISTSERV Maestro solution to send targeted mailing campaigns to their customers (and track responses to these mailings).<br/><br/>If you're planning to use LISTSERV to send targeted mailings, these are the courses that are most likely to be of interest to you.</li> </ul> <p>We recognize that any organization that uses LISTSERV is likely to have a number of people who use it or are interested in using it. In general, these people will be using LISTSERV for different purposes and will need different types of information. For this reason, in the LISTSERV and LISTSERV Maestro topics, we have identified different tracks of courses, which we feel would be logical sequences of courses for the different types of LISTSERV users.</p> <p>Of course, these groupings of courses into topics and tracks is intended purely for your convenience and orientation; there is no requirement that you take the courses in sequence or stay within a given topic. We do, however, recommend that you look at the prerequisites and objectives of courses you are considering taking to make sure that the course will neither be too basic for you nor expect you to have information at your disposal that you do not have.</p> <p>If the course you require is not listed, do not hesitate to contact us at: <a href="http://web.archive.org/web/20240420012632/mailto:training@lsoft.com">training@lsoft.com</a>. New courses can be added on demand. Existing courses can be combined or customized to suit your exact needs. Please ask us if you don't see what you need.</p> </div> <p><b><a name="60-5"></a>5. How much does training cost?</b></p> <div class="indent"> <p>Pricing is detailed in the information posted on our web site at: <a href="http://web.archive.org/web/20240420012632/https://www.lsoft.com/products/training.asp" target="_blank">https://www.lsoft.com/products/training.asp</a>.</p> <p>Pricing for other forms of training are by quotation based on your requirements. Please send an email inquiry to: <a href="http://web.archive.org/web/20240420012632/mailto:training@lsoft.com">training@lsoft.com</a>.</p> </div> </div> <h3><a name="70"></a>L-Soft Sales Contact Information</h3> <div class="indent"> <h6><a name="70-1"></a>U.S. Office</h6> <div class="indent"> <p>L-Soft international, Inc.<br/>7550 Wisconsin Avenue, Suite 400<br/>Bethesda, MD 20814<br/>USA</p> <p><b>Phone:</b> 1-800-399-5449<br/><b>Email:</b> <a href="http://web.archive.org/web/20240420012632/mailto:sales@lsoft.com">sales@lsoft.com</a></p> </div> <h6><a name="70-2"></a>European Office</h6> <div class="indent"> <p>L-Soft Sweden AB<br/>Fatburs Brunnsgata 5<br/>118 28 Stockholm<br/>Sweden</p> <p><b>Phone:</b> +46 (0)8-50709900<br/><b>Email:</b> <a href="http://web.archive.org/web/20240420012632/mailto:sales@lsoft.se">sales@lsoft.se</a></p> </div> </div> </body> </html>