COMPLAINTS FORM

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menu__separator--level-1"> <div class="menu__title d-none d-md-block" role="heading"> How to Install </div> <div class="menu__item menu__item--level-1"> <div class="menu__item-wrapper menu__item-wrapper--level-1"> <button type="button" class="menu__below-toggle d-md-none" data-menu-level="2" data-target="#submenu-88666197"> <span class="visually-hidden">How to Videos</span> </button> <a href="https://uk.onduline.com/en/diy/inspiration/videos" class="menu__link menu__link--level-1">How to Videos</a> </div> <div id="submenu-88666197" class="menu__submenu menu__submenu--level-1" data-menu-level="1"> <div class="menu__submenu-wrapper"> <button type="button" class="menu__below-close d-md-none" data-menu-level="2" data-target="#submenu-88666197"> <span>How to Videos</span> </button> <div class="menu menu--main menu--main--level-2"> <div class="menu__separator menu__separator--vertical menu__separator--level-2"> <div class="menu__separator menu__separator--horizontal 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<div class="menu__submenu-wrapper"> <button type="button" class="menu__below-close d-md-none" data-menu-level="2" data-target="#submenu-1916730117"> <span>Installation Guides</span> </button> <div class="menu menu--main menu--main--level-2"> <div class="menu__separator menu__separator--vertical menu__separator--level-2"> <div class="menu__separator menu__separator--horizontal menu__separator--level-2"> <div class="menu__item menu__item--level-2"> <div class="menu__item-wrapper menu__item-wrapper--level-2"> <a href="/en/diy/how-install-onduline-classic" class="menu__link menu__link--level-2" data-drupal-link-system-path="node/11447">ONDULINE CLASSIC </a> </div> </div> <div class="menu__item menu__item--level-2"> <div class="menu__item-wrapper menu__item-wrapper--level-2"> <a href="/en/diy/how-install-fence-using-onduline-classic-sheets" class="menu__link menu__link--level-2" data-drupal-link-system-path="node/11478">ONDULINE FENCE PANEL</a> </div> </div> <div class="menu__item 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data-drupal-link-system-path="node/11452">ONDULINE EASYSTYLE</a> </div> </div> <div class="menu__item menu__item--level-2"> <div class="menu__item-wrapper menu__item-wrapper--level-2"> <a href="/en/diy/planning/installation/bardoline-shingles-installation-instructions" class="menu__link menu__link--level-2" data-drupal-link-system-path="node/5231">BARDOLINE </a> </div> </div> <div class="menu__item menu__item--level-2"> <div class="menu__item-wrapper menu__item-wrapper--level-2"> <a href="https://uk.onduline.com/en/diy/planning/installation" class="menu__link menu__link--level-2">More</a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="menu__item menu__item--level-1"> <div class="menu__item-wrapper menu__item-wrapper--level-1"> <a href="/en/diy/planning" class="menu__link menu__link--level-1" data-drupal-link-system-path="node/11408">Simple guide to corrugated roofing</a> </div> </div> </div> </div> <div class="menu--tools menu__separator--level-1 menu__separator 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rel="nofollow"><span>Contact</span></a> </div> <div class="header__tool header__tool--store"> <a href="/en/diy/find-stockist" rel="nofollow"><span>Store locator</span></a> </div> </div> </div> <div class="language-switcher-language-url block block-language block-language-blocklanguage-interface" id="block-onduline-theme-languages" role="navigation"> </div> </div> </div> </header> <main class="page__main" role="main" id="main-content"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-onduline-theme-contenudelapageprincipale" class="block block-system block-system-main-block"> <div data-history-node-id="11427" class="node node--type-landing-page node--view-mode-full"> <div class="node__content"> <div class="page-header bg-primary "> <div class="container text-white font-size-lg py-6 py-md-7 py-lg-8"> <h1 class="text-center"> <span class="field field--name-title field--type-string field--label-hidden">COMPLAINTS FORM</span> </h1> </div> </div> <div class="container pt-2 mb-2"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a href="/en">DIY</a> </li> <li> COMPLAINTS FORM </li> </ol> </nav> </div> <div class="container"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>Onduline Product Issue</h2> <p>We're sorry to hear you have encountered a problem with your Onduline roofing product. Please take a few minutes to complete the form below. </p> <p>Please note: <a href="/en/diy/warranties" rel="noopener" target="_blank">Onduline warranties</a> only apply to product manufacturer defects and do not apply to issues arisen from incorrect installation. </p> <p>This form is designed for a single roof area. If you wish to submit a complaint for additional roof areas, please submit one form for each issue. </p> </div> <div class="field field--name-field-webform field--type-webform field--label-hidden field__item"><span id="webform-submission-complaints-form-node-11427-form-ajax-content"></span><div id="webform-submission-complaints-form-node-11427-form-ajax" class="webform-ajax-form-wrapper" data-effect="fade" data-progress-type="throbber"><form class="webform-submission-form webform-submission-add-form webform-submission-complaints-form-form webform-submission-complaints-form-add-form webform-submission-complaints-form-node-11427-form webform-submission-complaints-form-node-11427-add-form js-webform-details-toggle webform-details-toggle antibot" data-drupal-selector="webform-submission-complaints-form-node-11427-add-form" enctype="multipart/form-data" data-action="/en/diy/complaints-form" action="/antibot" method="post" id="webform-submission-complaints-form-node-11427-add-form" accept-charset="UTF-8"> <noscript> <div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div> </noscript> <div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-markup-1 form-item-markup-1 form-no-label" style="wrapper-red-title" id="edit-markup-1"> <h2>YOUR DETAILS</h2> </div> <div data-drupal-selector="edit-full-name" id="edit-full-name--wrapper" class="webform-name--wrapper fieldgroup form-composite js-form-wrapper form-wrapper"><div class="webform-name"> <div class="webform-flexbox"> <div class="webform-flex webform-flex--3 webform-name__first"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-full-name-first form-item-full-name-first"> <label for="edit-full-name-first" class="js-form-required form-required">FIRST NAME</label> <input data-drupal-selector="edit-full-name-first" type="text" id="edit-full-name-first" name="full_name[first]" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div></div> <div class="webform-flex webform-flex--3 webform-name__last"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-full-name-last form-item-full-name-last"> <label for="edit-full-name-last" class="js-form-required form-required">LAST NAME</label> <input data-drupal-selector="edit-full-name-last" type="text" id="edit-full-name-last" name="full_name[last]" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div></div> </div> </div> </div> <div data-drupal-selector="edit-contact" id="edit-contact--wrapper" class="webform-contact--wrapper fieldgroup form-composite js-form-wrapper form-wrapper"><div class="webform-contact"> <div class="webform-flexbox webform-contact__row-2"> <div class="webform-flex webform-flex--1 webform-address__email"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-email form-type-email js-form-item-contact-email form-item-contact-email"> <label for="edit-contact-email" class="js-form-required form-required">EMAIL</label> <input data-drupal-selector="edit-contact-email" type="email" id="edit-contact-email" name="contact[email]" value="" size="60" maxlength="254" class="form-email required" required="required" aria-required="true" /> </div> </div></div> <div class="webform-flex webform-flex--1 webform-address__phone"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-contact-phone form-item-contact-phone"> <label for="edit-contact-phone" class="js-form-required form-required">CONTACT TELEPHONE NUMBER</label> <input data-drupal-selector="edit-contact-phone" type="text" id="edit-contact-phone" name="contact[phone]" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div></div> </div> <div class="webform-flexbox webform-contact__row-3"> <div class="webform-flex webform-flex--1 webform-address__address"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-contact-address form-item-contact-address"> <label for="edit-contact-address" class="js-form-required form-required">YOUR ADDRESS</label> <input data-drupal-selector="edit-contact-address" type="text" id="edit-contact-address" name="contact[address]" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div></div> </div> <div class="webform-flexbox webform-contact__row-4"> <div class="webform-flex webform-flex--1 webform-address__address-2"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-contact-address-2 form-item-contact-address-2"> <label for="edit-contact-address-2">ADDRESS 2</label> <input data-drupal-selector="edit-contact-address-2" type="text" id="edit-contact-address-2" name="contact[address_2]" value="" size="60" maxlength="255" class="form-text" /> </div> </div></div> </div> <div class="webform-flexbox webform-contact__row-5"> <div class="webform-flex webform-flex--1 webform-address__city"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-contact-city form-item-contact-city"> <label for="edit-contact-city">CITY/TOWN</label> <input data-drupal-selector="edit-contact-city" type="text" id="edit-contact-city" name="contact[city]" value="" size="60" maxlength="255" class="form-text" /> </div> </div></div> <div class="webform-flex webform-flex--1 webform-address__postal-code"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-contact-postal-code form-item-contact-postal-code"> <label for="edit-contact-postal-code" class="js-form-required form-required">POSTCODE</label> <input data-drupal-selector="edit-contact-postal-code" type="text" id="edit-contact-postal-code" name="contact[postal_code]" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div></div> </div> </div> </div> <div class="js-form-item form-item js-form-type-date form-type-date js-form-item-date-of-purchase form-item-date-of-purchase"> <label for="edit-date-of-purchase" class="js-form-required form-required">Date of Purchase</label> <input type="date" data-drupal-selector="edit-date-of-purchase" id="edit-date-of-purchase" name="date_of_purchase" value="" class="form-date required" required="required" aria-required="true" /> </div> <div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-markup-02 form-item-markup-02 form-no-label" id="edit-markup-02"> <h2>PRODUCT INFORMATION</h2> </div> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-please-choose-from-one-of-the-below-products form-item-please-choose-from-one-of-the-below-products"> <label for="edit-please-choose-from-one-of-the-below-products" class="js-form-required form-required">Please choose one of the below products:</label> <select data-drupal-selector="edit-please-choose-from-one-of-the-below-products" id="edit-please-choose-from-one-of-the-below-products" name="please_choose_from_one_of_the_below_products" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="ONDULINE CLASSIC">ONDULINE CLASSIC</option><option value="ONDUVILLA">ONDUVILLA</option><option value="ONDULINE EASYSTYLE">ONDULINE EASYSTYLE</option><option value="ONDULINE EASYLINE">ONDULINE EASYLINE</option><option value="ONDULINE EASYFIX">ONDULINE EASYFIX</option><option value="ONDULINE DURO SX 35">ONDULINE DURO SX 35</option><option value="BARDOLINE CLASSIC">BARDOLINE CLASSIC</option><option value="BARDOLINE PRO">BARDOLINE PRO</option><option value="ONDUCLAIR PC 95">ONDUCLAIR PC 95</option><option value="ONDUCLAIR PC 142">ONDUCLAIR PC 142</option></select> </div> <div id="edit-processed-text" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <h6 style="margin-bottom: 11px;"><strong>Do you have proof of purchase?</strong></h6> <p style="margin-bottom:11px">If you purchased the sheets via a third-party then you <u><strong>will not </strong></u>have a receipt from Onduline. This means you are not a direct customer of Onduline. In this instance you would need to contact the company who you bought from and whom you are a customer of.</p> <p>In order to proceed further, proof of purchase (receipt) is required from Onduline or the reseller.</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-i-have-a-receipt2 form-item-i-have-a-receipt2"> <label for="edit-i-have-a-receipt2" class="js-form-required form-required">I have a receipt</label> <div id="edit-i-have-a-receipt2" class="js-webform-radios webform-options-display-one-column form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-i-have-a-receipt2 form-item-i-have-a-receipt2"> <input data-drupal-selector="edit-i-have-a-receipt2-yes" type="radio" id="edit-i-have-a-receipt2-yes" name="i_have_a_receipt2" value="Yes" class="form-radio" /> <label for="edit-i-have-a-receipt2-yes" class="option">Yes, receipt must include the products you are enquiring about, date of purchase and name of seller.</label> </div> </div> </div> <div id="ajax-wrapper"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-upload-receipt form-item-upload-receipt"> <label class="ADD FILES js-form-required form-required" for="edit-upload-receipt-upload" id="edit-upload-receipt--label">Upload receipt</label> <div id="edit-upload-receipt" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-upload-receipt-upload" multiple="multiple" type="file" id="edit-upload-receipt-upload" name="files[upload_receipt][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-upload-receipt-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-upload-receipt-upload-button" name="upload_receipt_upload_button" value="Upload" /> <input data-drupal-selector="edit-upload-receipt-fids" type="hidden" name="upload_receipt[fids]" /> </div> <div class="description"> <div id="edit-upload-receipt--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-warranties form-item-warranties form-no-label" style="wrapper-red-title" id="edit-warranties"> <h5>Product Warranties</h5> </div> <div id="edit-guarantees" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p style="margin-bottom:11px">Different Onduline products may have different warranty terms.</p> <p>Please select your product warranty document <a href="/en/diy/guarantees" rel="noopener" target="_blank">here</a> and confirm you have read the terms for your specific product before proceeding.</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-i-have-read-the-warranty-document form-item-i-have-read-the-warranty-document"> <label for="edit-i-have-read-the-warranty-document" class="js-form-required form-required">I have read the warranty document for the product I am enquiring about</label> <div id="edit-i-have-read-the-warranty-document" class="js-webform-radios webform-options-display-two-columns form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-i-have-read-the-warranty-document form-item-i-have-read-the-warranty-document"> <input data-drupal-selector="edit-i-have-read-the-warranty-document-yes" type="radio" id="edit-i-have-read-the-warranty-document-yes" name="i_have_read_the_warranty_document" value="Yes" class="form-radio" /> <label for="edit-i-have-read-the-warranty-document-yes" class="option">Yes</label> </div> <div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-i-have-read-the-warranty-document form-item-i-have-read-the-warranty-document"> <input data-drupal-selector="edit-i-have-read-the-warranty-document-no" type="radio" id="edit-i-have-read-the-warranty-document-no" name="i_have_read_the_warranty_document" value="No" class="form-radio" /> <label for="edit-i-have-read-the-warranty-document-no" class="option">No</label> </div> </div> </div> <div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-roof-inspecition-checks form-item-roof-inspecition-checks form-no-label" id="edit-roof-inspecition-checks"> <h2>ROOF CHECKS</h2> </div> <div id="edit-is-your-roof-leaking" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <h6 style="margin-bottom: 11px;"><strong>Is your roof leaking?</strong></h6> <p style="margin-bottom:11px">In many cases “condensation drops” and “moisture” on the underneath of the sheets are mistaken for rain-water leaks. Please confirm this is not the case and that the leak is from actual rainfall.</p> <p>Onduline products are designed and guaranteed for waterproofing purposes only. These is no guarantee for other aspects such as discoloration or aesthetics of the product.</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-rain-water-is-leaking-through-my-roof2 form-item-rain-water-is-leaking-through-my-roof2"> <label for="edit-rain-water-is-leaking-through-my-roof2" class="js-form-required form-required">Rain water is leaking through my roof</label> <div id="edit-rain-water-is-leaking-through-my-roof2" class="js-webform-radios webform-options-display-one-column form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-rain-water-is-leaking-through-my-roof2 form-item-rain-water-is-leaking-through-my-roof2"> <input data-drupal-selector="edit-rain-water-is-leaking-through-my-roof2-yes" aria-describedby="edit-rain-water-is-leaking-through-my-roof2-yes--description" type="radio" id="edit-rain-water-is-leaking-through-my-roof2-yes" name="rain_water_is_leaking_through_my_roof2" value="Yes" class="form-radio" /> <label for="edit-rain-water-is-leaking-through-my-roof2-yes" class="option">Yes, I can see rain water is leaking through</label> <div class="description"> <div id="edit-rain-water-is-leaking-through-my-roof2-yes--description" class="webform-element-description">This form can only be submitted if you are experiencing a leak in your roof.</div> </div> </div> </div> </div> <div id="edit-leak-pics" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p style="margin-bottom: 11px;"><strong>Please upload two pictures showing water<br> coming in through the roof area (see examples <a href="/en/diy/faq/installation/identifying-problems-your-roof-structure" rel="noopener" target="_blank">here</a>)</strong></p> </div> <div id="ajax-wrapper--2"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-upload-leak-pics form-item-upload-leak-pics"> <label class="ADD FILES js-form-required form-required" for="edit-upload-leak-pics-upload" id="edit-upload-leak-pics--label">Upload a minium of two pictures</label> <div id="edit-upload-leak-pics" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-upload-leak-pics-upload" multiple="multiple" type="file" id="edit-upload-leak-pics-upload" name="files[upload_leak_pics][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-upload-leak-pics-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-upload-leak-pics-upload-button" name="upload_leak_pics_upload_button" value="Upload" /> <input data-drupal-selector="edit-upload-leak-pics-fids" type="hidden" name="upload_leak_pics[fids]" /> </div> <div class="description"> <div id="edit-upload-leak-pics--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-structure-ventilation form-item-structure-ventilation form-no-label" style="wrapper-red-title" id="edit-structure-ventilation"> <h5> Roof Ventilation</h5> </div> <div id="edit-adequete-ventilation" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <h6 style="margin-bottom: 11px;"><strong>Is your building adequately ventilated?</strong></h6> <p>Moisture and condensation in the roof space are a natural phenomenon which can occur regardless of which roofing material you are using. To prevent this your roof must have adequate ventilation, these include but are not limited to ventilation through the corrugations at eaves-ridge area and/or cross ventilation through side opening of the building.</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry form-item-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry"> <label for="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry" class="js-form-required form-required">My roof area is ventilated, and the underside of the roof is dry (except the leak area).</label> <div id="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry" class="js-webform-radios webform-options-display-one-column form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry form-item-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry"> <input data-drupal-selector="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry-yes" type="radio" id="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry-yes" name="my_roof_area_is_ventilated_and_the_underside_of_the_roof_is_dry" value="Yes" class="form-radio" /> <label for="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry-yes" class="option">Yes, my roof is ventilated</label> </div> <div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry form-item-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry"> <input data-drupal-selector="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry-no" type="radio" id="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry-no" name="my_roof_area_is_ventilated_and_the_underside_of_the_roof_is_dry" value="No" class="form-radio" /> <label for="edit-my-roof-area-is-ventilated-and-the-underside-of-the-roof-is-dry-no" class="option">No, you must have adequete ventilation to proceed.</label> </div> </div> </div> <div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-structure-heading form-item-structure-heading form-no-label" style="wrapper-red-title" id="edit-structure-heading"> <h5>Roof Structure</h5> </div> <div id="edit-roof-structure" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <h6 style="margin-bottom: 11px;"><b>What is the condition of your roof structure?</b></h6> <p>Onduline products are designed for waterproofing and are NOT structural components. The structure in which Onduline products are installed will have a direct effect on the products performance. For example, if the roof rafters / purlins / battens / deck / frame should distort / bend / weaken with time they will force Onduline products to distort which could lead to a product failure unrelated to the actual Onduline product. If unsure of your roof structure condition you must seek advice from a professional roofer or structural engineer.</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-my-roof-structure-is-good2 form-item-my-roof-structure-is-good2"> <label for="edit-my-roof-structure-is-good2" class="js-form-required form-required">My roof structure is good</label> <div id="edit-my-roof-structure-is-good2" class="js-webform-radios webform-options-display-one-column form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-my-roof-structure-is-good2 form-item-my-roof-structure-is-good2"> <input data-drupal-selector="edit-my-roof-structure-is-good2-yes" type="radio" id="edit-my-roof-structure-is-good2-yes" name="my_roof_structure_is_good2" value="Yes" class="form-radio" /> <label for="edit-my-roof-structure-is-good2-yes" class="option">Yes, I can provide pictures to prove this</label> </div> </div> </div> <div id="edit-roof-condition" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p style="margin-bottom: 11px;"><strong>Please upload two pictures showing the<br> underside of the roof area (see examples <a href="/en/diy/faq/installation/what-condition-my-roof-structure" rel="noopener" target="_blank">here</a>)</strong></p> </div> <div id="ajax-wrapper--3"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-upload-a-minium-of-two-pictures form-item-upload-a-minium-of-two-pictures"> <label class="ADD FILES js-form-required form-required" for="edit-upload-a-minium-of-two-pictures-upload" id="edit-upload-a-minium-of-two-pictures--label">Upload a minium of two pictures</label> <div id="edit-upload-a-minium-of-two-pictures" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-upload-a-minium-of-two-pictures-upload" multiple="multiple" type="file" id="edit-upload-a-minium-of-two-pictures-upload" name="files[upload_a_minium_of_two_pictures][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-upload-a-minium-of-two-pictures-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-upload-a-minium-of-two-pictures-upload-button" name="upload_a_minium_of_two_pictures_upload_button" value="Upload" /> <input data-drupal-selector="edit-upload-a-minium-of-two-pictures-fids" type="hidden" name="upload_a_minium_of_two_pictures[fids]" /> </div> <div class="description"> <div id="edit-upload-a-minium-of-two-pictures--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-markup-03 form-item-markup-03 form-no-label" style="wrapper-red-title" id="edit-markup-03"> <h5>Installation</h5> </div> <div id="edit-processed-text-01" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <h6 style="margin-bottom: 11px;"><b>Are your sheets installed the correct way up*? </b></h6> <p>Onduline corrugated sheets are one-sided.<br> Please confirm they are installed facing the correct way. See <strong><a href="https://www.youtube.com/watch?v=2XxBfy3NOfs" rel="noopener" target="_blank">video</a>.</strong><br> (*only for corrugated bitumen sheets):</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-my-sheets-are-installed-the-correct-way2 form-item-my-sheets-are-installed-the-correct-way2"> <label for="edit-my-sheets-are-installed-the-correct-way2" class="js-form-required form-required">My sheets are installed the correct way</label> <div id="edit-my-sheets-are-installed-the-correct-way2" class="js-webform-radios webform-options-display-two-columns form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-my-sheets-are-installed-the-correct-way2 form-item-my-sheets-are-installed-the-correct-way2"> <input data-drupal-selector="edit-my-sheets-are-installed-the-correct-way2-yes" type="radio" id="edit-my-sheets-are-installed-the-correct-way2-yes" name="my_sheets_are_installed_the_correct_way2" value="Yes" class="form-radio" /> <label for="edit-my-sheets-are-installed-the-correct-way2-yes" class="option">Yes, I can provide pictures to prove this</label> </div> <div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-my-sheets-are-installed-the-correct-way2 form-item-my-sheets-are-installed-the-correct-way2"> <input data-drupal-selector="edit-my-sheets-are-installed-the-correct-way2-no" type="radio" id="edit-my-sheets-are-installed-the-correct-way2-no" name="my_sheets_are_installed_the_correct_way2" value="No" class="form-radio" /> <label for="edit-my-sheets-are-installed-the-correct-way2-no" class="option">No, my issue is with a different product</label> </div> </div> </div> <div id="ajax-wrapper--4"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-upload form-item-upload"> <label class="ADD FILES js-form-required form-required" for="edit-upload-upload" id="edit-upload--label">UPLOAD</label> <div id="edit-upload" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-upload-upload" multiple="multiple" type="file" id="edit-upload-upload" name="files[upload][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-upload-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-upload-upload-button" name="upload_upload_button" value="Upload" /> <input data-drupal-selector="edit-upload-fids" type="hidden" name="upload[fids]" /> </div> <div class="description"> <div id="edit-upload--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-roof-parameters form-item-roof-parameters form-no-label" id="edit-roof-parameters"> <h2>ROOF PARAMETERS</h2> </div> <div class="js-form-item form-item js-form-type-number form-type-number js-form-item-what-is-the-pitch-of-your-roof form-item-what-is-the-pitch-of-your-roof"> <label for="edit-what-is-the-pitch-of-your-roof" class="js-form-required form-required">What is the pitch of your roof?</label> <input data-drupal-selector="edit-what-is-the-pitch-of-your-roof" aria-describedby="edit-what-is-the-pitch-of-your-roof--description" type="number" id="edit-what-is-the-pitch-of-your-roof" name="what_is_the_pitch_of_your_roof" value="" step="0" min="0" max="90" class="form-number required" required="required" aria-required="true" /> <div class="description"> <div id="edit-what-is-the-pitch-of-your-roof--description" class="webform-element-description"><p>Please enter a value from 0-90.</p><p>For guidance, see link: <a href="https://uk.onduline.com/en/diy/faq/installation/measuring-your-roof-pitch" target="_blank"><strong>How to measure your roof</strong></a><strong>.</strong></p><p><span lang="EN-GB">Please provide two pictures:</span><br><span lang="EN-GB">- one as per figure A showing the 1 meter timber resting on the roof</span><br><span lang="EN-GB">- one as per figure B or C showing the device on the timber and clearly showing the degree readings.</span><br><span lang="EN-GB"></span></p></div> </div> </div> <div id="ajax-wrapper--5"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-upload-roof-pitch form-item-upload-roof-pitch"> <label class="ADD FILES js-form-required form-required" for="edit-upload-roof-pitch-upload" id="edit-upload-roof-pitch--label">Upload a minium of two pictures</label> <div id="edit-upload-roof-pitch" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-upload-roof-pitch-upload" multiple="multiple" type="file" id="edit-upload-roof-pitch-upload" name="files[upload_roof_pitch][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-upload-roof-pitch-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-upload-roof-pitch-upload-button" name="upload_roof_pitch_upload_button" value="Upload" /> <input data-drupal-selector="edit-upload-roof-pitch-fids" type="hidden" name="upload_roof_pitch[fids]" /> </div> <div class="description"> <div id="edit-upload-roof-pitch--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-what-is-the-structure-underneath form-item-what-is-the-structure-underneath"> <label for="edit-what-is-the-structure-underneath" class="js-form-required form-required">What is the structure underneath that is supporting the Onduline product?</label> <div id="edit-what-is-the-structure-underneath" class="js-webform-radios webform-options-display-two-columns form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-what-is-the-structure-underneath form-item-what-is-the-structure-underneath"> <input data-drupal-selector="edit-what-is-the-structure-underneath-timber-battens-purlins-metal-frame" type="radio" id="edit-what-is-the-structure-underneath-timber-battens-purlins-metal-frame" name="what_is_the_structure_underneath" value="Timber Battens / Purlins / Metal Frame" class="form-radio" /> <label for="edit-what-is-the-structure-underneath-timber-battens-purlins-metal-frame" class="option">Timber Battens / Purlins / Metal Frame</label> </div> <div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-what-is-the-structure-underneath form-item-what-is-the-structure-underneath"> <input data-drupal-selector="edit-what-is-the-structure-underneath-full-deck" type="radio" id="edit-what-is-the-structure-underneath-full-deck" name="what_is_the_structure_underneath" value="Full deck" class="form-radio" /> <label for="edit-what-is-the-structure-underneath-full-deck" class="option">Full deck</label> </div> </div> </div> <div id="edit-purlins-full-deck" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p><a href="/en/diy/faq/installation/what-structure-my-roof" target="_blank"><strong>Click here for assistance on roof structure</strong></a><strong>.</strong></p> <p><strong>If you select Timber Battens / Purlins please complete the next question</strong><br> <span lang="EN-GB"><o:p></o:p></span></p> </div> <div class="js-form-item form-item js-form-type-number form-type-number js-form-item-what-is-the-largest-distance-between-your-battens-purlins-metal form-item-what-is-the-largest-distance-between-your-battens-purlins-metal"> <label for="edit-what-is-the-largest-distance-between-your-battens-purlins-metal">What is the largest distance between your battens / Purlins / Metal Frame that supports the Onduline product? </label> <input data-drupal-selector="edit-what-is-the-largest-distance-between-your-battens-purlins-metal" aria-describedby="edit-what-is-the-largest-distance-between-your-battens-purlins-metal--description" type="number" id="edit-what-is-the-largest-distance-between-your-battens-purlins-metal" name="what_is_the_largest_distance_between_your_battens_purlins_metal" value="" step="any" class="form-number" /> <div class="description"> <div id="edit-what-is-the-largest-distance-between-your-battens-purlins-metal--description" class="webform-element-description"><p>For guidance, see link: <a href="https://uk.onduline.com/en/diy/faq/installation/measuring-purlin-or-timber-batten-spacing/distance" target="_blank"><strong>How to measure the distance between the roof battens / purlins</strong></a><strong>.</strong></p><p><strong>Please enter the highest value in cm.</strong></p></div> </div> </div> <div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-roof-details form-item-roof-details form-no-label" id="edit-roof-details"> <h2>ROOF DETAILS</h2> </div> <div id="edit-ridge-area" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p style="margin-bottom: 11px;">To complete your enquiry, please provide the details below of your Onduline accessory products that have been installed. </p> <p style="margin-bottom: 11px;">See <strong><a href="/en/diy/faq/installation/where-fix-onduline-accessories" rel="noopener" target="_blank">here for guidance</a></strong> on what images are required for each accessory.</p> </div> <div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-ridge-images form-item-ridge-images form-no-label" style="wrapper-red-title" id="edit-ridge-images"> <h5>Ridge Images</h5> </div> <div id="ajax-wrapper--6"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-ridge-pics form-item-ridge-pics"> <label class="ADD FILES js-form-required form-required" for="edit-ridge-pics-upload" id="edit-ridge-pics--label">Min 2 ridge images</label> <div id="edit-ridge-pics" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-ridge-pics-upload" multiple="multiple" type="file" id="edit-ridge-pics-upload" name="files[ridge_pics][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-ridge-pics-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-ridge-pics-upload-button" name="ridge_pics_upload_button" value="Upload" /> <input data-drupal-selector="edit-ridge-pics-fids" type="hidden" name="ridge_pics[fids]" /> </div> <div class="description"> <div id="edit-ridge-pics--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-eaves-images form-item-eaves-images form-no-label" style="wrapper-red-title" id="edit-eaves-images"> <h5>Eaves Images</h5> </div> <div id="ajax-wrapper--7"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-upload-mimimum-2-pictures form-item-upload-mimimum-2-pictures"> <label class="ADD FILES js-form-required form-required" for="edit-upload-mimimum-2-pictures-upload" id="edit-upload-mimimum-2-pictures--label">Min 2 eaves images</label> <div id="edit-upload-mimimum-2-pictures" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-upload-mimimum-2-pictures-upload" multiple="multiple" type="file" id="edit-upload-mimimum-2-pictures-upload" name="files[upload_mimimum_2_pictures][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-upload-mimimum-2-pictures-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-upload-mimimum-2-pictures-upload-button" name="upload_mimimum_2_pictures_upload_button" value="Upload" /> <input data-drupal-selector="edit-upload-mimimum-2-pictures-fids" type="hidden" name="upload_mimimum_2_pictures[fids]" /> </div> <div class="description"> <div id="edit-upload-mimimum-2-pictures--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div class="wrapper-red-title js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-verge-images form-item-verge-images form-no-label" style="wrapper-red-title" id="edit-verge-images"> <h5>Verge Images</h5> </div> <div id="ajax-wrapper--8"><div class="js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-min-2-ridge-images form-item-min-2-ridge-images"> <label class="ADD FILES js-form-required form-required" for="edit-min-2-ridge-images-upload" id="edit-min-2-ridge-images--label">Min 2 verge images</label> <div id="edit-min-2-ridge-images" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-min-2-ridge-images-upload" multiple="multiple" type="file" id="edit-min-2-ridge-images-upload" name="files[min_2_ridge_images][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-min-2-ridge-images-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-min-2-ridge-images-upload-button" name="min_2_ridge_images_upload_button" value="Upload" /> <input data-drupal-selector="edit-min-2-ridge-images-fids" type="hidden" name="min_2_ridge_images[fids]" /> </div> <div class="description"> <div id="edit-min-2-ridge-images--description" class="webform-element-description">Unlimited number of files can be uploaded to this field.<br />5 MB limit.<br />Allowed types: gif, jpg, png, pdf, . </div> </div> </div> </div><div id="edit-please-complete-correctly" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p style="margin-bottom:11px"><strong>Please make sure all information is correct.</strong></p> <p>Onduline may decide to conduct a site visit and a member of the technical team might need to physically inspect your roof.<br> If it arises that any part of this form has been filled incorrectly your claim will be rejected.</p> </div> <div class="w-100 js-form-item form-item js-form-type-radios form-type-radios js-form-item-confirmation form-item-confirmation"> <label for="edit-confirmation" class="js-form-required form-required">Confirmation</label> <div id="edit-confirmation" class="js-webform-radios webform-options-display-one-column form-radios"><div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-confirmation form-item-confirmation"> <input data-drupal-selector="edit-confirmation-i-confirm" type="radio" id="edit-confirmation-i-confirm" name="confirmation" value="I confirm" class="form-radio" /> <label for="edit-confirmation-i-confirm" class="option">I confirm</label> </div> </div> </div> <div data-drupal-selector="edit-flexbox" class="webform-flexbox js-webform-flexbox webform-flexbox--center js-form-wrapper form-wrapper" id="edit-flexbox"></div> <input autocomplete="off" data-drupal-selector="form-qr6cgakm9qdy3yis6aeazhglxkhfvihzvz5j7tvmhui" type="hidden" name="form_build_id" value="form-QR6cgAkM9QdY3YIs6aEazHGLxkHfviHZVz5j7tVmhuI" /> <input data-drupal-selector="edit-webform-submission-complaints-form-node-11427-add-form" type="hidden" name="form_id" value="webform_submission_complaints_form_node_11427_add_form" /> <input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" /> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-submit" data-disable-refocus="true" type="submit" id="edit-submit" name="op" value="Submit" /> </div> </form> </div></div> </div> </div> </div> </div> </div> </main> <footer class="page__footer bg-dark onduline_footer" role="contentinfo"> <div class="container footer"> <div class="d-flex flex-wrap"> <div class="col-12 col-md-3 text-center text-sm-start"> <svg width="196" height="36" viewBox="0 0 196 36" fill="none" 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