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no-preference){:root{scroll-behavior:smooth}}body{margin:0;font-family:var(--bs-body-font-family);font-size:var(--bs-body-font-size);font-weight:var(--bs-body-font-weight);line-height:var(--bs-body-line-height);color:var(--bs-body-color);text-align:var(--bs-body-text-align);background-color:var(--bs-body-bg);-webkit-text-size-adjust:100%;-webkit-tap-highlight-color:rgba(0,0,0,0)}:root{--bs-breakpoint-xs:0;--bs-breakpoint-sm:320px;--bs-breakpoint-md:640px;--bs-breakpoint-lg:1024px;--bs-breakpoint-xl:1440px}body{font-family:ProximaRegular!important;background:#f4f4f4}@font-face{font-family:ProximaRegular;src:url(/providerwebapp/connect/assets/fonts/proximanova-regular-webfont.eot);src:url(/providerwebapp/connect/assets/fonts/proximanova-regular-webfont.eot?#iefix) format("embedded-opentype"),url(/providerwebapp/connect/assets/fonts/proximanova-regular-webfont.woff) format("woff"),url(/providerwebapp/connect/assets/fonts/proximanova-regular-webfont.ttf) 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type="module"></script><script src="polyfills.js" type="module"></script><script src="scripts.js" defer></script><script src="main.js" type="module"></script><script type="text/javascript" src="/jXVfwy/Ux/JW/nzn0/ZA61aIPcSc76I/L5amD4Smmbpk/Z2soa34n/GVsVAg/Q8MSIB"></script></body>   <script> (function waitForJQueryLoad() { if (typeof window.jQuery === 'undefined') { setTimeout(waitForJQueryLoad, 1000); } else { const script = document.createElement('script'); script.src = "/etc.clientlibs/bsca/clientlibs/clientlib-unauth/resources/js/scriptsProviderWebApp.js"; script.onerror = () => console.log('Failed to load walkme & gtm scripts'); document.head.appendChild(script); } })(); </script>   <script src="./assets/scripts/svg4everybody.js"></script> <script> svg4everybody(); </script> <script src="./assets/scripts/elastic-app-search.js"></script> <script type="text/javascript"> elasticAppSearchInit("https://bsc-elasticcloud.ent.westus2.azure.elastic-cloud.com/api/as/v1/engines/provider/", "search-djvwj8yssbq9riwabtcgecgv", 7000); </script>  <script type="text/javascript" src="./assets/scripts/esw.min.js"></script> <link rel="stylesheet" href="assets/styles/chat-widget.css" media="print" onload="this.media='all'"><noscript><link rel="stylesheet" href="assets/styles/chat-widget.css"></noscript> <script type="text/javascript"> const url = window.location.href; function chatSessionLogoff() { try { embedded_svc.liveAgentAPI.endChat(); console.log("Executed endChat."); } catch (err) { console.log(err); } try { embedded_svc.liveAgentAPI.clearSession(); console.log("Executed clearSession."); } catch (err) { console.log(err); } console.log("chatSessionLogoff() - finished."); } function generateUUID() { let time = new Date().getTime(); const pf_uuid = "xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx".replace(/[xy]/g, function (c) { const rand = (time + Math.random() * 16) % 16 | 0; time = Math.floor(time / 16); return (c == "x" ? rand : (rand & 0x3) | 0x8).toString(16); }); return pf_uuid; } //Check if chat session should be shown or hidden based on (1) current session; (2) based on URL var isSFChatEnabled = true; //Check if SF chat should be shown / hidden var isPfChatShow = true; //Check to show or hide chat based on URL let isUrlValidForChat = !(url.includes('random=') && url.split('?')[0].endsWith('/providerwebapp/connect/')); console.log(`isUrlValidForChat=${isUrlValidForChat},url=${url}`); isPfChatShow = isPfChatShow && isUrlValidForChat && isSFChatEnabled; </script> <script type="text/javascript"> var userIdentifier = ''; var chatServiceTokenStr; function callChatService() { let useNewSessionAlways = true; let chSrvResponse; const chNonce = generateUUID(); const emailAddress = sessionStorage.getItem("emailAddress"); const firstName = sessionStorage.getItem("firstName"); const lastName = sessionStorage.getItem("lastName"); const currJwt = ""; const auth_conxn_api = sessionStorage.getItem("providerConnectionAuthApiV10"); const type = sessionStorage.getItem("type"); const token = sessionStorage.getItem("token"); // Set transaction ID const transactionId = generateUUID(); // Set request endpoint //const chatServiceUrl = auth_conxn_api + "/bsc/provider/chat/integration/v1"; const chatServiceUrl = 'https://www.blueshieldca.com/providerwebapp/connect/reverseproxy2-secured/bsc/provider/chat/integration/v1'; // Set request date/time const today = new Date(); const day = ("0" + today.getDate()).slice(-2); const year = today.getFullYear(); const month = ("0" + (today.getMonth() + 1)).slice(-2); const currentDate = month + "/" + day + "/" + year; const time = today.getHours() + ":" + today.getMinutes() + ":" + today.getSeconds(); const requestDateTime = currentDate.toString() + " " + time.toString(); // Set request headers const headers = [ { name: "content-type", value: "application/json" }, { name: "transactionId", value: transactionId }, { name: "ipAddress", value: "1.1.1.1" }, { name: "sessionId", value: "mySessionIdentifier" }, ]; // Build request payload const requestPayload = JSON.stringify({ requestBody: { userIdentifier: userIdentifier, nonce: chNonce, currJwt: currJwt, }, }); // Build and send XMLHttpRequest let retryCount = 0; const maxRetries = 5; const retryDelay = 3000; function sendRequest() { const xhr = new XMLHttpRequest(); xhr.onreadystatechange = function () { if (xhr.readyState === 4) { if (xhr.status === 500 || !xhr.response || JSON.parse(xhr.response).responseBody === null) { if (retryCount < maxRetries) { retryCount++; console.log(`Retry attempt ${retryCount}`); setTimeout(sendRequest, retryDelay); } else { console.log('Max retry reached.'); } return; } try { chSrvResponse = JSON.parse(xhr.responseText); let s_nonce = chSrvResponse.responseBody?.nonce; let s_id_token_jwt = chSrvResponse.responseBody?.retJwt; console.log('Token received from chat integration'); if (s_nonce && s_id_token_jwt) { let chatServiceToken = { nonce: s_nonce, id_token: s_id_token_jwt }; chatServiceTokenStr = JSON.stringify(chatServiceToken); if(!useNewSessionAlways) { sessionStorage.setItem("currJwt", s_id_token_jwt); console.log('Session storage currJwt was updated'); } return; } else { throw new Error('Invalid response body'); } } catch(error){ console.error('Error processing response:', error); } } } xhr.open("POST", chatServiceUrl); for (const header of headers) { xhr.setRequestHeader(header.name, header.value); } xhr.send(requestPayload); } sendRequest(); } //Chat service const isSpoof = sessionStorage.getItem("isSpoofed") == "true"; if (isPfChatShow === true && !isSpoof) { //Entered chat service test console.log("************** Started chat service."); callChatService(); console.log("************** Finished chat service."); } else { console.log("************** chat service not enabled"); console.log("isPfChatShow Value = " + isPfChatShow); console.log("isSpoof Value = " + isSpoof); } //function to fetch JWT token function fetchToken() { return chatServiceTokenStr; } //function to replace anchor tag target attribute function updateChatAnchorAttr() { const AEMPath = '/en/provider/'; const AEMShortPath = '/provider'; const webAppPath = '/providerwebapp/connect/'; const chatMessages = document.querySelectorAll('.uiOutputRichText:not([data-processed])'); chatMessages.forEach((chatMessage) => { console.log('chatMessage being processed'); chatMessage.setAttribute('data-processed', 'true'); chatMessage.querySelectorAll('a:not([data-processed])').forEach((anchor) => { let chatLink = new URL(anchor.getAttribute('href')); if(anchor.target === '_blank' && !chatLink.toString().toLowerCase().endsWith('.pdf') && (chatLink.pathname.startsWith(AEMPath) || chatLink.pathname.startsWith(AEMShortPath) || chatLink.pathname.startsWith(webAppPath))) { anchor.target = '_parent'; } anchor.setAttribute('data-processed', 'true'); }); }); } //Start:Initialize ESW var initESW = function (gslbBaseURL) { console.log("************** Initialize ESW"); console.log("isPfChatShow Value = " + isPfChatShow); embedded_svc.settings.displayHelpButton = isPfChatShow; //Or false embedded_svc.settings.language = ""; //For example, enter 'en' or 'en-US' embedded_svc.settings.defaultMinimizedText = "Let's chat"; //(Defaults to Chat with an Expert) embedded_svc.settings.loadingText = "Connecting"; //(Defaults to Loading) embedded_svc.settings.enabledFeatures = ["LiveAgent"]; embedded_svc.settings.entryFeature = "LiveAgent"; //start: onChatEndedBy embedded_svc.addEventHandler("onSettingsCallCompleted", function (data) { try { embedded_svc.liveAgentAPI.clearSession(); } catch (err) { console.log("Error , Unable to terminate the session."); } console.log("onSettingsCallCompleted event was fired."); }); embedded_svc.addEventHandler("afterMaximize", function () { try { console.log("afterMaximize event was fired."); if (isPfChatShow === false) { document.getElementsByClassName("dockableContainer showDockableContainer")[0].style.display = "none"; } } catch (err) { console.log("Error in displaying classname"); } }); embedded_svc.addEventHandler("onQueueUpdate",function(){ try { setInterval(updateChatAnchorAttr, 50); } catch (err) { console.log("Error while updating chat anchor tag during reload."); } }); embedded_svc.addEventHandler("onAgentMessage",function(){ try { updateChatAnchorAttr(); } catch (err) { console.log("Error while updating chat anchor tag during new message"); } }); embedded_svc.addEventHandler("onConnectionError", function (data) { console.log("onConnectionError event was fired."); try { embedded_svc.liveAgentAPI.clearSession(); } catch (err) { console.log("Error , Unable to terminate the session."); } }); embedded_svc.addEventHandler("onChatEndedByChasitor", function (data) { setTimeout(function () { console.log("onChatEndedChasitor event was fired."); var saveBtn = document.getElementsByClassName("endChatButton saveTranscriptButton uiButton--inverse uiButton embeddedServiceSidebarButton").item(0); saveBtn.innerHTML = '<span class=" label bBody" dir="ltr" data-aura-rendered-by="350:0">Save chat</span>'; var searchBtn = document.getElementById("closeBtn"); if (!searchBtn) { var btn = document.createElement("BUTTON"); btn.id = "closeBtn"; btn.innerHTML = '<span class=" label bBody" dir="ltr" data-aura-rendered-by="381:0">Email chat</span>'; btn.className = "endChatButton postChatButton uiButton--default uiButton embeddedServiceSidebarButton"; btn.addEventListener("click", function (e) { e.preventDefault(); window.open("https://blueshieldca.my.site.com/ChatTranscript/s/?" + data.liveAgentSessionKey, "_blank").focus(); btn.disabled = true; }); var myDiv = document.getElementsByClassName("endChatContainer"); myDiv[0].appendChild(btn); } }, 10); }); embedded_svc.addEventHandler("onChatEndedByAgent", function (data) { setTimeout(function () { console.log("onChatEndedByAgent event was fired. liveAgentSessionKey was " + data.liveAgentSessionKey); var saveBtn = document.getElementsByClassName("endChatButton saveTranscriptButton uiButton--inverse uiButton embeddedServiceSidebarButton").item(0); saveBtn.innerHTML = '<span class=" label bBody" dir="ltr" data-aura-rendered-by="350:0">Save chat</span>'; var searchBtn = document.getElementById("closeBtn"); if (!searchBtn) { var btn = document.createElement("BUTTON"); btn.id = "closeBtn"; btn.innerHTML = '<span class=" label bBody" dir="ltr" data-aura-rendered-by="381:0">Email chat</span>'; btn.className = "endChatButton postChatButton uiButton--default uiButton embeddedServiceSidebarButton"; btn.addEventListener("click", function (e) { e.preventDefault(); window.open("https://blueshieldca.my.site.com/ChatTranscript/s/?" + data.liveAgentSessionKey, "_blank").focus(); btn.disabled = true; }); var myDiv = document.getElementsByClassName("endChatContainer"); myDiv[0].appendChild(btn); } }, 10); }); embedded_svc.addEventHandler("onIdleTimeoutOccurred", function (data) { setTimeout(function () { console.log("onIdleTimeoutOccurred event was fired. liveAgentSessionKey was " + data.liveAgentSessionKey); var saveBtn = document.getElementsByClassName("endChatButton saveTranscriptButton uiButton--inverse uiButton embeddedServiceSidebarButton").item(0); saveBtn.innerHTML = '<span class=" label bBody" dir="ltr" data-aura-rendered-by="350:0">Save chat</span>'; var searchBtn = document.getElementById("closeBtn"); if (!searchBtn) { var btn = document.createElement("BUTTON"); btn.id = "closeBtn"; btn.innerHTML = '<span class=" label bBody" dir="ltr" data-aura-rendered-by="381:0">Email chat</span>'; btn.className = "endChatButton postChatButton uiButton--default uiButton embeddedServiceSidebarButton"; btn.addEventListener("click", function (e) { e.preventDefault(); window.open("https://blueshieldca.my.site.com/ChatTranscript/s/?" + data.liveAgentSessionKey, "_blank").focus(); btn.disabled = true; }); var myDiv = document.getElementsByClassName("endChatContainer"); myDiv[0].appendChild(btn); } }, 10); }); //end: onChatEndedBy embedded_svc.addEventHandler("onHelpButtonClick", function (data) { var chatToken = fetchToken(); if (chatServiceTokenStr !== undefined && chatServiceTokenStr !== null) { chatToken = chatServiceTokenStr; } embedded_svc.settings.storageDomain = "www.blueshieldca.com"; embedded_svc.settings.extraPrechatFormDetails = [ { label: "Token", value: chatToken, transcriptFields: ["Token__c"], displayToAgent: false, }, { label: "First Name", name: "FirstName", value: "Guest", displayToAgent: false, }, ]; console.log("onHelpButtonClick event was fired." + JSON.stringify(embedded_svc.settings.extraPrechatFormDetails)); }); embedded_svc.init("https://blueshieldca.my.salesforce.com", "https://blueshieldca.my.site.com/producermedicare", gslbBaseURL, "00D3000000078ut", "Broker_Provider_Chat_Deployment", { baseLiveAgentContentURL: "https://c.la13-core1.sfdc-lywfpd.salesforceliveagent.com/content", deploymentId: "5724O0000008Tct", buttonId: "5734O0000008UPS", baseLiveAgentURL: "https://d.la13-core1.sfdc-lywfpd.salesforceliveagent.com/chat", eswLiveAgentDevName: "EmbeddedServiceLiveAgent_Parent04I4O000000CaS0UAK_17bf19f05d4", isOfflineSupportEnabled: false, }); }; //End:Initialize ESW //Enable only if SF Chat is enabled if (isPfChatShow === true) { if (!window.embedded_svc) { var s = document.createElement("script"); s.setAttribute("src", "https://blueshieldca.my.salesforce.com/embeddedservice/5.0/esw.min.js"); s.onload = function () { initESW(null); }; document.body.appendChild(s); } else { initESW("https://service.force.com"); } } </script>  </html>