The Grand Support Email Speed Contest

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <title>The Grand Support Email Speed Contest</title> <link rel="stylesheet" href="default.css" type="text/css" media="screen,projection,print" /> <meta http-equiv="Content-Type" content="text/html; CHARSET=iso-8859-1" /> </head> <body> <div class="page"> <div class="header"><img src="logo.gif" alt="The Grand Support Email Speed Contest" title="" /></div> <div class="main"><img src="main.gif" alt="I've contacted 10 companies' support email asking for an answer to a simple question. Below you can see how quick they are to answer." title="" /></div> <div class="reply" style="left: 186px; top: 453px"><a href="reply-wal-mart.html" title="Wal-Mart">1</a></div> <div class="reply" style="left: 186px; top: 526px"><a href="reply-dell.html" title="Dell">1</a></div> <div class="reply" style="left: 186px; top: 332px"><a href="reply-ibm.html" title="IBM">3</a></div> <div class="reply" style="left: 186px; top: 212px"><a href="reply-sony.html" title="Sony">4</a></div> <div class="reply" style="left: 186px; top: 412px"><a href="reply-thinkgeek.html" title="Think Geek">5</a></div> <div class="reply" style="left: 246px; top: 488px"><a href="reply-busted-tees.html" title="Busted Tees">6</a></div> <div class="reply" style="left: 277px; top: 372px"><a href="reply-coca-cola.html" title="Coca-Cola">7</a></div> <div class="news"> <p><strong>January 16</strong>: <a href="reply-dell.html">Dell</a> and <a href="reply-wal-mart.html">Wal-Mart</a> are first, each replied within minutes of the other – as I didn't send out emails at the exact same minute, this is a draw! A <strong>bonus prize</strong> will be awarded to the first company actually answering my question and not sending me somewhere else!</p> <p><strong>January 16</strong> (later that day): <a href="reply-ibm.html">IBM</a> is in!</p> <p><strong>January 16</strong> (later that day): <a href="reply-sony.html">Sony</a> too. It's hard to tell for this one if it's an auto-responder or not, but the fact they're telling me "we can't answer that" hints this was indeed copy & pasted by a human. Now who will be the first to not refer me to someone else? One face to the customer!</p> <p><strong>January 16</strong> (later that day): <a href="reply-thinkgeek.html">Think Geek</a> replies with an <strong>actual answer</strong> and <strong>wins the bonus prize</strong>!</p> <p><strong>January 17</strong>: <a href="non-reply-google.html">Google</a> sent what seems to be a delayed automated email... there is no sign at all they read my question/ try to provide an answer even remotely related to it. This doesn't count per the contest rules, so Google's real reply is still missing.</p> <p><strong>January 18</strong>: <a href="reply-busted-tees.html">Busted Tees</a> just answered. Or actually, the Director of Apparel for Connected Ventures, the LLC that owns Busted Tees, answered. He came across the contest but their customer service team wasn't able to find my email. But he gets extra credit for actually answering my question regarding their cheapest product offer!</p> <p><strong>January 19</strong>: The Coca-Cola Company <a href="reply-coca-cola.html">replied</a>. A very nice and detailed answer.</p> </div> <div class="footer">By <a href="/">Google Blogoscoped</a>.    Contest starting date: January 16, 2006.    <a href="rules.html">The rules...</a><br /><br /> <div id="adUnitFooterAll"> <div class="adUnitFooterHead">Advertisement</div> <div class="adUnitFooter"> <script type='text/javascript'>  </script><noscript><div><a href='http://adserver.fmpub.net/adserver/adclick.php?n=ab379db4'><img src='http://adserver.fmpub.net/adserver/adview.php?what=zone:82&n=ab379db4' style="border: 0" alt='' /></a></div></noscript> </div> </div> </div> <div id="today" style="left: 174px; top: 155px">Today</div> </div> </body> </html>

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The Grand Support Email Speed Contest