Terms of Use for Maxis' Website and Online Services

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By using our website and/or online services you accept the T&C in full. "/> <meta name="title" content="Terms of Use for Maxis' Website and Online Services | Maxis Malaysia"/> <meta name="description" content="This page contains important information with regards to Maxis's terms of use. By using our website and/or online services you accept the T&C in full. 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<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NFBV92" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="rebrand header-wrapper"> <header class="fixed-top header-phase-2" data-cmp-is="header" data-cart-cookie="cartId" data-user-logged-in="/bin/api/didauth?action=getUserInfo&time="> <nav> <div class="wrap-upper-header"> <div class="upper-header main-container"> <div class="upper-navi d-none d-md-block"> <ul> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','consumer')" class="upper-item-navi consumer active"> <a href="https://www.maxis.com.my/"> consumer </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','business')" class="upper-item-navi business "> <a href="https://www.business.maxis.com.my/"> business </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','hotlink')" class="upper-item-navi hotlink "> <a href="https://www.hotlink.com.my/"> hotlink </a> </li> </ul> </div> <div class="upper-account-control"> <ul> <li class="account-item cart-btn"> <a href="https://store.maxis.com.my/cart" class="cart-btn" target="_blank" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','cart')"> <img class="cart-item d-none" src="/content/dam/mxs/rebrand/header-icons/cart-item-black.svg" alt="Cart"/> <img class="cart-empty" src="/content/dam/mxs/rebrand/header-icons/cart-black.svg" alt="Cart Empty"/> <span class="d-none d-md-block">cart</span> </a> </li> <li class="account-item ordertracker-btn d-none d-lg-inline-block"> <a href="https://store.maxis.com.my/ordertracking" target="_blank" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','delivery tracker')"> <img class="ordertracker-item" src="/content/dam/mxs/rebrand/header-icons/order-tracker-black.svg" alt="Delivery Tracker" width="22" height="18"/> <span class="d-none d-md-block">delivery tracker</span> </a> </li> <li class="account-item signin loggedout"> <a href="https://id2.maxis.com.my/oauth2/authorize?response_type=code&client_id=MAXISCORP&scope=openid%20maxis_profile%20email%20entitlement%20name%20uuid%20msisdn%20brand%20id&redirect_uri=https%3A%2F%2Fwww.maxis.com.my%2Fbin%2Fapi%2Fdidauth"> <img src="/content/dam/mxs/rebrand/header-icons/account-black.svg" alt="Account"/> <span class="d-none d-md-block">my account</span> </a> </li> <li class="account-item my-account-btn hide"> <div class="dropdown"> <img src="/content/dam/mxs/rebrand/header-icons/account-black.svg" alt="Account"/> <span class="d-none d-md-block">my account</span> <div class="dropdown-content"> <div class="dropdown-content-wrap"> <div class="active-login">Hi, <span class="username">User</span></div> <div class="manage-account"> <a href="https://care.maxis.com.my" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Manage account')"> Manage account </a> </div> <div class="log-out border-top"> <a href="/bin/api/didauth?action=logout&pathName=/content/mxs/en/terms-of-use" class="text-black"> Log out <img src="/content/dam/mxs/rebrand/header-icons/log-out-black.svg" alt="Logout"/> </a> </div> <div class="dropdown-content-close"> <img src="/content/dam/mxs/rebrand/header-icons/close.svg" alt="Menu Close"/> </div> </div> </div> </div> </li> <li class="account-item d-block d-md-none"> <div class="cmp-search"> <button class="search-rebrand" data-target="#searchModal"> <img src="/content/dam/mxs/rebrand/header-icons/search.svg" alt="Search"/> <span>search</span> </button> </div> </li> </ul> <ul data-cmp-is="language-toggle" class="language"> </ul> </div> </div> </div> <div class="main-container"> <div class="navbar navbar-expand-md"> <div class="wrap-navbar-toggler"> <button class="navbar-toggler collapsed" type="button" data-toggle="collapse" data-target="#navbarCollapse" aria-controls="navbarCollapse" aria-expanded="false" aria-label="Toggle navigation"> <span class="nav-toggler-icon"></span> </button> </div> <div class="navbar-collapse collapse" id="navbarCollapse"> <div class="wrap-navbar"> <ul class="navbar-nav mr-auto"> <li class="nav-item"> <a class="nav-link" href="https://store.maxis.com.my/planlist" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Mobile Plans')"> Mobile Plans</a> </li> <li class="nav-item"> <a class="nav-link" href="/en/broadband.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Broadband')"> Broadband</a> </li> <li class="nav-item"> <a class="nav-link" href="https://store.maxis.com.my/productlist" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Devices')"> Devices</a> </li> <li class="nav-item"> <a class="nav-link" href="/en/lifestyle.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Lifestyle')"> Lifestyle</a> </li> <li class="nav-item"> <a class="nav-link" href="/en/contact-us.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Support')"> Support</a> </li> <li class="d-none d-md-block"> <div class="cmp-search"> <button class="search-rebrand" data-target="#searchModal"> <img src="/content/dam/mxs/rebrand/header-icons/search.svg" alt="Search"/> <span>search</span> </button> </div> </li> </ul> <hr class="d-block d-md-none"/> <ul class="sub-navbar d-block d-md-none"> <li class="sub-nav-item inner-cart-btn"> <a href="https://store.maxis.com.my/cart" target="_blank" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','cart')"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/cart-item-black.svg" alt="Cart" class="cart-inner-item d-none"/> <img src="/content/dam/mxs/rebrand/header-icons/cart-black.svg" alt="Cart Empty" class="cart-inner-empty"/> </div> cart </a> </li> <li class="sub-nav-item inner-ordertracker-btn"> <a href="https://store.maxis.com.my/ordertracking" target="_blank" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','delivery tracker')"> <div class="icon-wrapper"> <img class="ordertracker-item" src="/content/dam/mxs/rebrand/header-icons/order-tracker-black.svg" alt="Delivery Tracker"/> </div> delivery tracker </a> </li> <li class="sub-nav-item inner-signin-btn loggedout"> <a href="https://id2.maxis.com.my/oauth2/authorize?response_type=code&client_id=MAXISCORP&scope=openid%20maxis_profile%20email%20entitlement%20name%20uuid%20msisdn%20brand%20id&redirect_uri=https%3A%2F%2Fwww.maxis.com.my%2Fbin%2Fapi%2Fdidauth"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/account-black.svg" alt="Account"/> </div> my account </a> </li> <li class="sub-nav-item inner-my-account-btn"> <a href="https://care.maxis.com.my" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Manage account')"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/account-black.svg" alt="Account"/> </div> my account </a> </li> <li class="sub-nav-item inner-search-btn"> <div class="cmp-search"> <button class="search-rebrand" data-target="#searchModal"> <img src="/content/dam/mxs/rebrand/header-icons/search.svg" alt="Search"/> <span>search</span> </button> </div> </li> <li class="sub-nav-item inner-support-btn"> <a href="/content/mxs/en/support" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Support')"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/support.svg" alt="Support"/> </div> support </a> </li> </ul> <hr class="d-block d-md-none"/> <div class="upper-header-mobile"> <div class="upper-navi d-block d-md-none"> <ul> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','consumer')" class="upper-item-navi consumer active"> <a href="https://www.maxis.com.my/"> consumer </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','business')" class="upper-item-navi business "> <a href="https://www.business.maxis.com.my/"> business </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','hotlink')" class="upper-item-navi hotlink "> <a href="https://www.hotlink.com.my/"> hotlink </a> </li> </ul> </div> </div> <hr class="d-block d-md-none border-language"/> <ul data-cmp-is="language-toggle" class="mobile-language"> </ul> </div> <div class="navbar-collapse-close"></div> </div> <a class="navbar-brand" href="/en/home.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Logo')"> <img src="/content/dam/mxs/rebrand/maxis-logo.png" height="90" width="312" alt="Maxis"/> </a> </div> </div> </nav> </header> </div>  <div> <div class="html-component"> <div class="ie-notification"> <div class="modal fade mxs-modal" id="exampleModal" tabindex="-1" role="dialog" aria-labelledby="exampleModalLabel" aria-hidden="true"> <div class="modal-dialog partial-screen-modal-dialog" role="document"> <div class="modal-content">  <div class="modal-body-ie"> <p>Hi there, looks like you're browsing on Internet Explorer. For the best viewing experience on our website, switch to the latest version of Microsoft Edge, Google Chrome, or Mozilla Firefox.</p> </div> <div class="modal-footer"><a class="close" data-dismiss="modal">Close</a></div> </div> </div> </div> </div> <script type="text/javascript"> $(document).ready(function () { // Cookies function pushCookies(cname, cvalue) { var now = new Date(); var expire = new Date(); expire.setFullYear(now.getFullYear()); expire.setMonth(now.getMonth()); expire.setDate(now.getDate()); expire.setHours(23, 59, 59, 0); var expireString = ';expires='; var path = ';path=/'; document.cookie = cname + '=' + cvalue + expireString + expire.toGMTString() + path; } // IE support for old notification var ua = navigator.userAgent.match( /(opera|chrome|safari|firefox|msie)\/?\s*(\.?\d+(\.\d+)*)/i ), browser; if (navigator.userAgent.match(/Trident.*rv[ :]*11\./i)) { browser = 'msie'; if ($('.modal-notification.stateful').length) { $('.modal-notification.stateful').addClass('d-none'); console.log('1 length', $('.modal-backdrop').length); $('.modal-notification.stateful') .find('.mxs-modal') .modal('hide'); } if ( document.cookie.replace( /(?:(?:^|.*;\s*)ieCookie\s*\=\s*([^;]*).*$)|^.*$/, '$1' ) != '' ) { $('.ie-notification') .find('.mxs-modal') .modal('hide'); if ($('.modal-notification.stateful').length) { $('.modal-notification.stateful').removeClass('d-none'); } } else { setTimeout( function () { $('.modal-notification.stateful') .find('.mxs-modal') .modal('hide'); $('.ie-notification') .find('.mxs-modal') .modal('show'); if ($('.modal-notification.stateful').length) { console.log('modal length:', $('.modal-backdrop').length); $('.modal-backdrop').addClass('d-none'); $('.mxs-modal').each(function () { $(this).on('click', function () { $('.modal-notification.stateful').removeClass('d-none'); }); }); } }, 1500, callbackf() ); } } function callbackf() { $($('.modal-backdrop')[0]).removeClass('d-none'); } $('.ie-notification') .find('.close') .each(function () { $(this).on('click', function () { $(this) .closest('.ie-notification') .fadeOut(); pushCookies('ieCookie', 'exist'); if ($('.modal-notification.stateful').length) { $('.modal-notification.stateful').removeClass('d-none'); $($('.modal-backdrop')[0]).removeClass('d-none'); } }); }); // End of IE support }); </script> <style> /* Old components override */ .ie-notification .mxs-modal .modal-content .modal-footer { margin-bottom: 15px; } .ie-notification .mxs-modal .close { top: auto; margin-right: 30px !important; } .cross-sell .slide .box .text p { font-size: 16px; } </style> </div> <div class="html-component">     <style> // CSS code write here </style> </div> <div class="html-component"> <script> $(function () { $('.ga-hotfix').on('click', () => { $('.ga-type .ga-fibre').not(':visible').removeClass('ga-fibre'); }); $('.cmp-floating-cart .cart-wrapper .selected-title').on('click', function () { if ($('.cmp-floating-cart .cart-wrapper .content').hasClass('show')) { $('.cmp-floating-cart .cart-wrapper .selected-title').attr('aria-expanded', 'false'); $('.cmp-floating-cart .cart-wrapper .collapse.content').removeClass("show"); } else { $('.cmp-floating-cart .cart-wrapper .collapse.content').addClass("show"); $('.cmp-floating-cart .cart-wrapper .selected-title').attr('aria-expanded', 'true'); } }); // To be removed on next deployment. Added under WCOE-1761 $('[data-target="#searchModal"]').on('click', () => { if ($(window).width() >= 992) { const headerMargin = parseInt($('header').css('margin-top')) console.log(headerMargin); if (headerMargin) { $('#searchModal .modal-dialog').css({ marginTop: `${45 + headerMargin}px` }); } else { $('#searchModal .modal-dialog').css({ marginTop: `${45}px` }); } } }) }); </script> <style> /* Temporary as due to no complete calc functions with dropdowns */ .rebrand .cmp-floating-cart .cart-wrapper .content .bundle { display: none !important; } /* Temporary as client put this on hold */ .rebrand .cmp-herobanner .herobanner-wrapper.slick-slider .slick-arrow { display: none !important; } /* Need to check if we are still using this */ .sticky-bar.stick { top: 105px; } @media screen and (max-width: 1336.98px) { .sticky-bar.stick { top: 105px; } .sticky-bar.stick .sticky-wrap { padding: 10px 30px; } } /* To be removed during next deployment. Added under WCOE-1734 ticket. */ @media screen and (max-width: 1014px) { .rebrand .cmp-wizard .container-fluid .swiper-container .scrollable { max-height: calc(100vh - 220px); } } .rebrand .cmp-video-columns .video-container .image-wrap { transition: unset; } </style> </div> <div class="notification-message"> <div class="rebrand"> <div class="cmp-notification-message" data-cmp-is="notification-message" data-notification-id="maxis-fibre"> <div class="container-fluid" style="background-color: #17593e"> <div class="container"> <div class="row justify-content-center position-relative"> <div class="col-12 col-lg-9 col-xl-8 position-relative"> <div class="wrapper"> <div class="ticker"> <div> <div class="message"> <p class="d-none d-lg-inline"><span class="small">Alert: Discontinuation of Cheque Payments for Consumer.</span></p> <p class="d-inline d-lg-none"><span class="small">Alert: Discontinuation of Cheque Payments.</span></p> <a href="/en/payment.html" data-gacategory="Discontinuation of Cheque Payments" onclick="gaMaxisEvents.pushInDataLayer(this,`Discontinuation of Cheque Payments`,`Learn More.`,`Discontinuation of Cheque Payments`)"> <span>Learn More.</span> </a> </div> </div> </div> </div> <div class="notification-dots"></div> </div> <button type="button" class="close" aria-label="Close" data-gacategory="Notification Message" onclick="gaMaxisEvents.pushInDataLayer(this,'Notification Message','Close','Notification Message')"> <img aria-hidden="true" src="/etc.clientlibs/mxs/clientlibs/rebrand/resources/images/icon/close.svg"/> </button> </div> </div> </div> </div> </div></div> <div class="html-component"> <script> // JS code write here </script> <style> /** Added on 28/4 - To international roaming dropdown not showing, to be added on next deployment - shiyi */ .rebrand .advanced-price-section .cmp-form .form-details .form-part .form-dropdown .bootstrap-select .dropdown-menu:not(.inner) { max-height: inherit !important; } </style> </div> <div class="html-component">  <script> // JS code write here </script> <style> .rebrand .cmp-article-template .article-nav-wrapper .article-nav { display: none; } </style> </div> <div class="html-component">  <script> // JS code write here </script> <style> @media screen and (max-width: 540px){ .rebrand .cmp-floating-widget .content .floating-widget-item .floating-widget-icon { padding-right: 5px; width: 33px; } } </style> </div> </div> <div class="rebrand"><div id="searchModal" class="modal fade" role="dialog" aria-labelledby="searchModalLabel" aria-hidden="true"><div class="modal-dialog partial-screen-modal-dialog" role="document"><div class="modal-content"><div class="modal-body"> <div data-percentage="80" data-cmp-is="container" class="container-fluid "> <div class="search-modal"> <div class="cmp-search" data-cmp-is="search" data-result-page-url="/content/mxs/en/search-result.html" data-trending-url="/en/search-result/_jcr_content/content/search.trending.json" data-promotions-url="/en/search-result/_jcr_content/content/search.promotion_overlay.json" data-suggestion-url="/en/search-result/_jcr_content/content/search.suggestion.json" data-no-result-message="Not found"> <form> <div class="row"> <div class="search-bar"> <img class="d-none d-lg-inline-flex search-icon" src="/content/dam/mxs/rebrand/header-icons/search-green.svg"/> <button type="button" class="close-arrow d-lg-none d-inline-flex" data-dismiss="modal" aria-label="Close"> <img src="/content/dam/enterprise/images/global-images/chevron-left-black.svg"/> </button> <input id="search" class="search-input" type="search" name="search" placeholder="search" autocomplete="off" spellcheck="false" maxlength="50"/> <button id="search-reset" class="d-none" type="reset"> <img src="/content/dam/mxs/rebrand/icon/close-black.svg"/> </button> <button type="button" class="close d-none d-lg-block" data-dismiss="modal" aria-label="Close"> <img src="/content/dam/mxs/rebrand/icon/close-black.svg"/> </button> <button type="submit" class="search-submit d-lg-none"> <img src="/content/dam/mxs/rebrand/header-icons/search-green.svg"/> </button> </div> <div id="search-results"> <div class="searchbar-result trending"> <title>Trending Searches</title> <div class="trending-result"> <ul> </ul> </div> </div> <div class="searchbar-result promo"> <title>Promotions</title> <div class="promo-container"> <div class="promo-card"> <div class="promo-slider" data-aos="fade-left" data-aos-duration="1000" data-aos-delay="500"> </div> </div> </div> </div> <div class="suggestions"> <title>Suggested searches</title> <ul> </ul> </div> </div> </div> </form> </div> </div> </div> </div></div></div></div></div> <script src="/etc.clientlibs/mxs/clientlibs/rebrand-dependencies.b45d41af677ac2dee7987ed48bee3d20.js"></script> <script src="/etc.clientlibs/mxs/clientlibs/rebrand-header-phase-two.f5c7e5133906887ca88dbcdf21179e27.js"></script> <main> <div class="rebrand" data-placeholder-text="Bootstrap Container: Drag components here"> <div data-percentage="80" data-cmp-is="container" class="container style-text "> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 40px"></div> <div class="d-none d-sm-block d-md-none" style="height: 40px"></div> <div class="d-none d-md-block d-lg-none" style="height: 60px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 60px"></div> <div class="d-none d-xl-block" style="height: 60px"></div> </div> </div> </div> <div class="html-component"> <script> // JS code write here </script> <style> ol.alpha > li::marker { font-weight: 400; color: #3e4a56; font-size: 16px; } ::marker { color: #000000; font-size: 18px; font-weight: 700; } .style-text a { color: #557fff; } .style-text a:hover { color: #557fff; } .style-text h5{ color: #000000; font-size: 18px; } .style-text p, .style-text li { color: #3e4a56; font-size: 16px; } @media only screen and (max-width: 480px) { .style-text p, .style-text li { font-size: 14px;} .style-text h5{ font-size: 16px;} ::marker {font-size: 16px;} } </style> </div> <div class="html-component"> <script> // JS code write here </script> <style> ol.alpha { list-style-type: lower-alpha; margin-top: 0; } th#border { border-bottom-left-radius: 14px; } ol.custom-dis { list-style-type: none; counter-reset: lis; margin: 0; padding: 0; } ol.custom-dis > li { display: table; counter-increment: lis; margin-bottom: 5px; } ol.custom-dis > li:before { content: attr(data-prefix); display: table-cell; padding-right: 5px; } li ol > li { margin: 0; } li ol > li:before { content: attr(data-prefix); } </style> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-9 col-xl-8"> <div class="title parbase"> <div style="color: #115e67"> <h3><b>Terms of Use of Maxis' Website and Online Services</b></h3> </div> </div> <div class="text parbase"> <div class=" "> <p style="color: #8e8f98; font-size: 14px;">Version 20 December 2020</p> </div> </div> <div class="text parbase"> <div class=" "> <p style="margin-bottom: 0px; font-size: 30px; line-height: 30px; color: #40c706;"><b>──</b></p> </div> </div> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 20px"></div> <div class="d-none d-sm-block d-md-none" style="height: 20px"></div> <div class="d-none d-md-block d-lg-none" style="height: 40px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 40px"></div> <div class="d-none d-xl-block" style="height: 40px"></div> </div> </div> </div> <div class="text parbase"> <div class=" "> <p>All terms in <b>BOLD</b> are defined at the Definition section located at the end of this document.</p> <p>THIS <b>TERMS OF USE</b> SETS OUT THE BASIS ON WHICH YOU AGREE TO ACCESS AND USE THE <b>WEBSITE</b> AND/OR <b>ONLINE SERVICES</b> (COLLECTIVELY REFERRED TO AS THE “<b>SERVICES</b>”). AS SUCH, PLEASE READ THIS <b>TERMS OF USE</b> CAREFULLY.        </p> </div> </div> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 20px"></div> <div class="d-none d-sm-block d-md-none" style="height: 20px"></div> <div class="d-none d-md-block d-lg-none" style="height: 20px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 20px"></div> <div class="d-none d-xl-block" style="height: 20px"></div> </div> </div> </div> <div class="text parbase"> <div class=" "> <ol> <li><h5>Access and use</h5> <ol class="custom-dis"> <li data-prefix="1.1">By viewing, accessing and using the <b>Services</b>, you agree to be bound by this <b>Terms of Use.</b></li> <li data-prefix="1.2">We are entitled, from time to time, to vary, add to or otherwise amend this <b>Terms of Use</b> or any part thereof without any liability. Please visit this <b>Website</b> periodically to determine any changes. The prevailing <b>Terms of Use </b>will be updated on our <b>Website</b>, which will apply and supersede all previous versions. Continued use of the <b>Services</b> following any changes constitutes an acceptance of those changes. If you do not accept this <b>Terms of Use</b> (including any changes), please discontinue your access to the <b>Services</b>.</li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="2"> <li><h5>Your Use of the Services</h5> <ol class="custom-dis"> <li data-prefix="2.1">You are solely responsible for all acts or omissions that occur when using the<b> Services</b>. You equally agree to be bound by Maxis’ Fair Usage Policy (found at <a href="/en/terms-conditions/personal/general/maxis-fair-usage-policy.html" target="_blank">www.maxis.com.my/FUP</a>). You are solely responsible for the content which you post or transmit through the <b>Online Services</b> and you acknowledge that <b>Maxis</b> are only the conduit for posting, distribution and transmission of data. You agree that:<ol class=" alpha "> <li>your use of the <b>Services</b> will only be for lawful purposes and not for any purpose against public interest, public order or national harmony and is in accordance with this <b>Terms of Use</b>;<br> </li> <li>all <b>Content</b>, products or services transmitted or made available via the <b>Services</b>, are the sole responsibility of the person from which such <b>Content</b>, products or services originated;<br> </li> <li>you are solely responsible for all <b>Content</b>, products or services you transmit or make available via the <b>Services</b> or on any website;<br> </li> <li>by using the <b>Services</b>, you may be exposed to third party <b>Content</b>, products or services that may be defamatory, offensive, indecent, objectionable or illegal;<br> </li> <li>you will not use the <b>Services</b> to publish defamatory, infringing, obscene or other unlawful material and post or transmit unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, privacy invading, sexual/racially offensive or otherwise objectionable material of any kind or nature;<br> </li> <li>you will not use the <b>Services</b> to interfere with, damage, disrupt or unlawfully use or gain access to any service, equipment or computer network without due authorisation;<br> </li> <li>you will not use the <b>Services</b> in a manner that results in distribution of viruses, trojan horses, worms, time bombs, cancelbots, or other similar harmful or damaging programming routines which are designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunication equipment;<br> </li> <li>you will not use the <b>Services</b> to transmit "junk mail", "spam", "chain letters", or unsolicited mass distribution of email, or for any commercial purposes;<br> </li> <li>you will not use the <b>Services</b> to impersonate any other person or to create a false identity;<br> </li> <li>you will not develop restricted password-only access pages, or hidden pages or images (those not linked to or from another accessible page);<br> </li> <li>you will notify <b>Maxis</b> immediately of any unauthorised use or any other breach of security;<br> </li> <li>you will not engage in any activity, whether lawful or unlawful, which we solely determine, to be harmful to our customers, operations, reputation, good will or customers relation;<br> </li> <li>you will not disrupt or undermine the security of the various networks and systems that are connected to the <b>Services</b>, or violate the regulations, policies, or procedures of such networks or systems. This may include any failure to update software use on your account or website that is known to be vulnerable to malicious activity or exploitation;<br> </li> <li>to make or attempt any illegal or unauthorised access to any part or component of the <b>Services</b>, the network or any third party equipment, accounts, systems or networks to which you can connect through the<b> Services</b> directly or otherwise; or to carry out or attempt any activity that might be used as a precursor to an attempted system penetration (i.e. port, stealth, security or penetration scans or other information gathering activity) on <b>Maxis’</b> or its service providers’ servers or network;<br> </li> <li>you will not use the<b> Services</b> for any fraudulent, illegal or improper purposes or activities or to violate anybody's rights or in any way which may affect other users' enjoyment of or access to the <b>Services</b> or cause annoyance, harassment, irritation, inconvenience or anxiety to anyone, including advertising, facilitating, soliciting or otherwise engaging in ponzi schemes, pyramid schemes, denial of service attacks, pinging and mailbombing, fraudulently charging credit cards or pirating software;<br> </li> <li>the <b>Services</b> involves access to, use of and exchange of information over the internet and you acknowledge that such access to, use of and exchange of information may not be secure. <b>Maxis </b>will not be liable to you if you suffer loss or damage as a result of the information not being secure;<br> </li> <li>you will comply with all applicable laws, rules and regulations and any instructions, notices, directions, requirements or restrictions which we may impose on the use of the <b>Services</b>.<br> </li> </ol> </li> <li data-prefix="2.2">You are required to provide accurate and complete information to us and inform us immediately of any changes in any particulars or information given to us, including but not limited to any changes in address and/or contact particulars.</li> <li data-prefix="2.3">You hereby agree that<b> Maxis</b> merely facilitates the <b>Services</b> for you to send multimedia messages and does not expressly or impliedly endorse, authorise or sponsor the messages sent by you. You hereby release <b>Maxis</b> from any liability, disputes, claims, demands and/or damages of any kind arising from or in any way connected to the use of the <b>Services</b>.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="3"> <li><h5>Maxis’ Rights</h5> <ol class="custom-dis"> <li data-prefix="3.1"><b>Maxis</b> may refuse, remove, modify or deny access to any Content, products or services which you transmit or make available via the <b>Services</b> or on any website, including without limitation such <b>Content</b>, products or services that may be or are alleged to be defamatory, offensive, indecent, objectionable or illegal or may have infringed any party's intellectual property rights. We shall not be responsible for determining the validity of any allegations in this regard.<br> </li> <li data-prefix="3.2"><b>Maxis</b> is not responsible for the condition or <b>Content</b> of any third party sites which may be found on the <b>Services</b>. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement, authorization or sponsorship by <b>Maxis</b> of those site(s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. <b>Maxis</b> is not responsible for use or any transactions performed on those sites.<br> </li> <li data-prefix="3.3"><b>Maxis</b> may deny access to or remove any third party <b>Content</b>, products or services that may be defamatory, offensive, indecent, objectionable or illegal or may have infringed any party's intellectual property rights, without notice to you.<br> </li> <li data-prefix="3.4">Without prejudice to paragraph 3.3 above, Maxis may refuse, remove, modify, deny access to, suspend or terminate any third party <b>Content</b>, products or services which you may access, use or acquire via the websites, <b>Services</b>. <b>Maxis</b> and its <b>Related Corporations </b>will not be liable to you or any third party under this Clause 3.<br> </li> <li data-prefix="3.5"><b>Maxis</b> does not guarantee that you will have access to the <b>Services</b> at all times. You may experience interruptions to the<b> Services</b> and <b>Maxis</b> will not be liable to you if you suffer loss or damage as a result of these interruptions. You access those <b>Content</b> and use their products and services solely at your own risk. In no event will <b>Maxis </b>be liable to you or anyone for any damage arising from or occasioned by the use of these third party <b>Content</b>.<br> </li> <li data-prefix="3.6"> If you post <b>Content</b> or submit material, unless we indicate otherwise, you grant Maxis a non-exclusive, royalty free, perpetual, irrevocable, fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant <b>Maxis</b> and sub-licensees the right to use the name that you submit in connection with such <b>Content</b>.<br> </li> <li data-prefix="3.7"> You represent and warrant that you own or otherwise control all the rights to the <b>Content</b> that you post; that the <b>Content</b> is accurate; that the use of the <b>Content</b> you supply does not violate the Maxis Fair Usage Policy and will not cause injury to any person or entity.<br> </li> <li data-prefix="3.8">Maxis may establish general practices and limits concerning use of this <b>Services</b>, including without limitation, the maximum number of times (and the maximum duration for which) you may access the <b>Services</b>, in a given period of time.<br> </li> <li data-prefix="3.9"> <b>Maxis</b> reserves the right to investigate potential abuses and/or any abuse pursuant to your use of the<b> Services</b>. You are required to fully cooperate with any of Maxis’ investigations in respect of these matters.</li> <li data-prefix="3.10"> Any violation of the <b>Terms of Use</b> warrants immediate termination of your use of the <b>Services</b>.</li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="4"> <li><h5>Copyright and Trademark Notice</h5> <ol class="custom-dis"> <li data-prefix="4.1">The <b>Content</b> in the <b>Services</b> are protected by copyright, trademarks and/or other intellectual property rights and other relevant laws of Malaysia. You may view the<b> Services</b> and use its <b>Content</b> for personal and non-commercial purposes. Any <b>Content</b> on the <b>Services</b> may not be reproduced, distributed, transmitted, published, displayed, broadcasted, stored, adapted, licensed, altered, hyperlinked or otherwise used in any manner or by any means without <b>Maxis’</b> prior written consent. You may not, without<b> Maxis’ </b>prior written consent, insert a hyperlink to the<b> Services</b> (or any part thereof) on any other website.<br> </li> <li data-prefix="4.2">You may not frame or utilise framing techniques to enclose any <b>Content</b>, trademark, logo, or other proprietary information (including images, text, page, layout, or form) of <b>Maxis </b>without express consent. You may not use any meta tags or any other "hidden text" utilising names, logos or trademarks belonging to<b> Maxis</b> without express consent of <b>Maxis</b>.<br> </li> <li data-prefix="4.3">No license or rights are granted to you and your access or use of the <b>Services</b> should not be construed as granting, by implication, estoppel or otherwise, any license or right to use the trademarks, trade names, logos, or service marks without <b>Maxis’ </b>prior written consent.<br> </li> <li data-prefix="4.4">The compilation (including but not limited to the collection, arrangement, and assembly) of all <b>Content</b> on the<b> Services</b> is the exclusive property of <b>Maxis</b> and protected by copyright. All software used on the <b>Services</b> is the property of <b>Maxis</b> or its software suppliers and protected by copyright.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="5"> <li><h5>Personal Information<u><sup></sup></u></h5> <ol class="custom-dis"> <li data-prefix="5.1">You confirm that you have read and consent to the processing of your personal information in accordance with the Maxis Group Privacy Notice set out in Maxis’ website at <a href="/en/privacy-notice.html" target="_blank">https://www.maxis.com.my/privacy-statement/.</a><br>  </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="6"> <li><h5>Breach of Term, Termination and/or Suspension</h5> <ol class="custom-dis"> <li data-prefix="6."><b>Maxis</b> reserves the rights to restrict, suspend or terminate your account or your access to the <b>Services</b>.<br> </li> <li data-prefix="6.2">Nothing contained in this <b>Terms of Use</b> shall be construed to limit our actions or remedies in any matter and we reserve at all times all rights and remedies available to us at law.<br> </li> <li data-prefix="6.3"><b>Maxis</b> shall not be liable for any failure to perform its obligations herein caused by acts of God, pandemic, insurrection, war, act of terrorism, national or local emergencies, requirements of government or other competent authorities, industrial disputes of any kind, fire, lightning, explosions, flood, inclement weather, subsidence, acts or omissions of third party, third party suppliers, operators, service providers, contractors or agents whom we may use to perform any part of the Service(s), computer software malfunction, electrical power failure and/or interruption or disruption of <b>Maxis’ </b>network or any cause outside Maxis' reasonable control.<br> </li> <li data-prefix="6.4"><b>Maxis</b> reserves the right to modify for any reason whatsoever or suspend or terminate (temporarily or permanently) the<b> Services</b> at any time and from time to time with or without notice. You agree that Maxis shall not be liable to you or to any other party for such modification, suspension or termination of the <b>Services</b>.<br> </li> <li data-prefix="6.5">Any breach or attempted breach to compromise Maxis’ and/or any other party’s network security is prohibited and may result in criminal and/or civil liability.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="7"> <li><h5>Password Confidentiality</h5> <ol class="custom-dis"> <li data-prefix="7.1">You may be required to register and provide personal details in order to access certain <b>Online Services</b>. In such circumstances, you may be required to enter your password every time you access the <b>Online Services</b>. You are responsible for maintaining the confidentiality of your password and/or user authentication and for restricting access to your computer, and you agree to accept responsibility and liabilities for all activities that occur under your password and/or user authentication, whether authorised by you or not. You undertake to observe all security measures prescribed by <b>Maxis</b> concerning your password or generally in respect of the access and use of the <b>Services</b>. Should you have any reason to believe that your password has been misused and/or compromised whether by theft, fraud or otherwise, you shall inform <b>Maxis</b> immediately after becoming aware of the same and you will proceed to change your password.<br> </li> <li data-prefix="7.2"><b>Maxis</b> shall not be liable for any loss or damage which you and/or any third party suffers or may suffer as a result of instructions or transactions transmitted via the <b>Services</b> after successful usage of your password whether or not such usage was authorized by you.<br> </li> <li data-prefix="7.3">You shall keep<b> Maxis</b> fully indemnified against all loss or damage which <b>Maxis </b>suffers or may suffer in connection, whether directly or indirectly, with usage of your password whether by you or any third party, authorized or otherwise.<br> </li> <li data-prefix="7.1"><b>Maxis</b> reserves the right to invalidate or suspend your password at any time without being obliged to offer you any explanation or prior notice. <b>Maxis</b> shall not be liable for any loss or damage which you may suffer as a result of such invalidation and/or suspension.<br> </li> <li data-prefix="7.4"><b>Maxis</b> reserves the right to discontinue the password accessing system with respect to the<b> Services</b> at any time, without prior notice. <b>Maxis</b> shall not be liable for any loss or damage which you may suffer as a result of such discontinuation.<br> </li> </ol> </li> </ol> <ol start="8"> <li><h5>Liability</h5> <ol class="custom-dis"> <li data-prefix="8.1">Notwithstanding anything to the contrary herein contained, <b>Maxis</b> and our respective personnel and/or suppliers will not be liable for any indirect, incidental, consequential, exemplary or punitive damages arising out of or in connection with the use, access, inability to use or access and/or provision of the Services, including, without limitation, loss of revenue or anticipated profits, or lost business, data or sales, whether or not <b>Maxis</b>, our personnel or suppliers were or should have been aware of the possibility that such damage or loss would occur. The exclusion referred to herein applies to any action giving rise to an obligation, duty or liability. We disclaim any and all liability to the fullest extent allowed by law.<br> </li> <li data-prefix="8.2">By accessing and using the <b>Services</b>, you agree to waive and hold Maxis and our respective personnel and/or suppliers harmless from any claims relating to any action taken by Maxis and our respective personnel and/or suppliers  including the conduct of an investigation, issuance of a warning, refusal, removal, modification or denial of access to <b>Content</b>, products or services, suspending or terminating the <b>Services</b>, or other appropriate action in relation to any suspected or alleged breach of this <b>Terms of Use</b>.<br> </li> <li data-prefix="8.3">Without prejudice to the foregoing, where a court or an arbitrator holds or finds Maxis and our respective personnel and/or suppliers liable to you for any breach or default, you agree that the amount of damages payable by Maxis and our respective personnel and/or suppliers to you will not at any time exceed the sum of RM500.00.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="9"> <li><h5>Disclaimer</h5> <ol class="custom-dis"> <li data-prefix="9.1">The<b> Services</b> (including the information, names, images, pictures, logos and icons regarding or relating to<b> Maxis</b>, its products and services or to third party products and services (if any)) is provided on an "as is" and "as available" basis and <b>Maxis</b> makes no express or implied representation or warranties in relation to the<b> Services</b>, any property or information in or any transaction performed through the<b> Services </b>including but not limited to:<ol class=" alpha "> <li>all warranties of safety, legality, merchantability, satisfaction, fitness for purpose, title, non-infringement and compatibility of the<b> Services</b>;<br> </li> <li>the security, availability, accessibility, timeliness, error-free and uninterrupted use of the <b>Services</b>;<br> </li> <li>the truth and accuracy of the <b>Content</b> or subsequent modifications thereto;<br> </li> <li>the actions and omissions of users whether occurred on or outside the <b>Services </b>;<br> </li> <li>any deletion, non-delivery or failure to store any user communications or personalised settings;<br> </li> <li>the inability to use the <b>Services</b> or inability to receive any messages received or transactions entered through the<b> Services</b>;<br> </li> <li>the accuracy and reliability of results obtained from the use of the <b>Services</b> and that any errors in the software will be corrected;<br> </li> <li>any implied warranty arising from the course of dealing or trade; and<br> </li> <li>any obligation, liability, right, claim in tort or otherwise whether or not arising from the negligence of<b> Maxis</b>.<br> </li> </ol> </li> <li data-prefix="9.2">To the full extent permitted by law, Maxis disclaim any and all such warranties.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="10"> <li><h5>Indemnity</h5> <ol class="custom-dis"> <li data-prefix="10.1">You agree to indemnify <b>Maxis</b>, our affiliates, service providers, employees, directors and agents in full against all claims, damages, losses, liabilities, expenses, demands, actions, penalties and costs, arising out of or in connection with your access or use of the <b>Services</b>, your negligence, or any omission, act or breach of this <b>Terms of Use</b> by you or any other persons using your account (whether or not expressly authorised by you).<br> </li> </ol> </li> </ol> <ol start="11"> <li><h5>Assignment</h5> <ol class="custom-dis"> <li data-prefix="11.1">You are not permitted to assign or novate any, or any part, of your rights and/or obligations under the <b>Terms of Use</b> to any party, without our prior written consent.<br> </li> <li data-prefix="11.2">You agree and consent that we may assign any, or any part, or all, of our rights under the <b>Terms of Use</b> to our <b>Related Corporations </b>or any third party by notice in writing to you. <br> </li> <li data-prefix="11.3">You further agree and consent that we may novate any, or any part, or all, of our rights and/or obligations under the <b>Terms of Use</b>, or the <b>Terms of Use</b> itself, to our <b>Related Corporations </b>or any third party by notice in writing to you. Your continued usage, after service of such notice on you, of the <b>Services</b> will be deemed as your consent to continue with the <b>Services </b>after such novation.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="12"> <li><h5>Notices</h5> <ol class="custom-dis"> <li data-prefix="12.1">Any notices or consents to be given to you may be given in such manner as <b>Maxis</b> deems fit (including any electronic means) and will be deemed received if hand delivered or posted to your last known address or faxed to your last known fax number or sent to your electronic mail address. Any notices which you give to <b>Maxis</b> must be sent in writing to Consumer Biz, Level 22, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur or to any other address as notified by us from time to time. Any notice to be given according to this <b>Terms of Use</b> will be deemed to be given:-<ol class=" alpha "> <li>if sent by pre-paid registered post, on the second business day after the date of posting;<br> </li> <li>if by ordinary post, on the fifth business day after the date of posting;<br> </li> <li>if hand delivered, upon delivery;<br> </li> <li>if sent by fax, upon notification that the message was successfully transmitted in its entirety; and if sent by email, on the date the email was recorded as sent in the e-mail.<br> </li> </ol> </li> </ol> </li> </ol> <ol start="13"> <li><h5>Governing Law</h5> <ol class="custom-dis"> <li data-prefix="13.1">By accessing and using the <b>Services</b>, you agree that such access and/or use, as well as this <b>Terms of Use</b> shall be governed by and construed in accordance with the laws of Malaysia and you agree to submit to the exclusive jurisdiction of the Malaysian courts.<br> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <ol start="14"> <li><h5>General Terms</h5> <ol class="custom-dis"> <li data-prefix="14.1">The use of the <b>Services</b> is subject to this<b> Terms of Use</b> and such other terms and conditions as may be agreed or accepted by you (collectively referred to as “Maxis’ Agreement”). If there is any conflict or inconsistency between the Maxis’ Agreement and this <b>Terms of Use</b>, such conflict or inconsistency will be resolved in a manner most favourable to <b>Maxis</b>. However, if such conflict or inconsistency cannot be so resolved, the Maxis’ Agreement will prevail over this <b>Terms of Use</b>.<br> </li> <li data-prefix="14.2">This<b> Terms of Use</b> shall have effect only to the extent not forbidden by law. For avoidance of doubt, it is agreed and declared in particular, without limitation, that nothing herein shall be construed as an attempt to contract out of any provisions of the Consumer Protection Act 1999, if and where the said Act is applicable.<br> </li> <li data-prefix="14.3"> No delay or indulgence by <b>Maxis</b> in enforcing any terms or conditions of this<b> Terms of Use</b> nor the granting of time by <b>Maxis</b> to you shall prejudice the rights or powers of <b>Maxis</b> nor shall any waiver by <b>Maxis</b> of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.<br> </li> <li data-prefix="14.4">If any part of the <b>Terms of Use</b> should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which this <b>Terms of Use</b> are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from the <b>Terms of Use</b> and the remaining<b> Terms of Use</b> hereof shall survive, remain in full force and effect and continue to be binding and enforceable. </li> <li data-prefix="14.5">The <b>Services</b> may be accessed throughout Malaysia and overseas. Maxis makes no representation that the content of this<b> Services</b> complies with the laws (including intellectual property laws) of any country outside Malaysia. If you access the <b>Services </b>from outside Malaysia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.<br> </li> <li data-prefix="14.6">You must also:<ol class=" alpha "> <li>cease to utilize the <b>Services</b> or any part thereof for such period as may be required by <b>Maxis</b>;<br> </li> <li>not use the<b> Services</b> to cause embarrassment, distress, annoyance, irritation or nuisance to any person;<br> </li> <li>comply with all notices or directions relating to your use of the<b> Services </b>as we may see fit to issue from time to time or if we have reason or cause to suspect that you are not complying with your responsibilities and obligations under this <b>Terms of Use</b>;<br> </li> <li>at all times keep the personal identification and password created confidential and not release the password to any person.<br> </li> </ol> </li> </ol> </li> </ol> </div> </div> <div class="text parbase"> <div class=" "> <h5>Definition</h5> <p>The following terms have the following meanings in this <b>Terms of Use</b>:-</p> <ol class=" alpha"> <li><b>Content(s)</b> means certain information including but not limited to text, sounds, music, software, photographs, videos, data, graphics, images, logos, button icons, audio clips, messages, links, listings or other materials placed on the <b>Services</b>. <br> </li> <li><b>Maxis</b> refers to Maxis Broadband Sdn Bhd, Registration No. 199201002549 (234053-D), a company incorporated in Malaysia under the Companies Act, 2016 having its registered address at Level 21, Menara Maxis, Kuala Lumpur City Centre, off Jalan Ampang, 50088 Kuala Lumpur, Malaysia and/or its <b>Related</b> <b>Corporations</b>, as may be applicable, and includes their successors, assigns, employees and agents.<br> </li> <li><b>Online Services</b> means any functions, features, access to and use of the internet, internet information and/or other services, various service and communication channels and facilities through the internet, or communication facilities or services made available by Maxis from time to time subscribed or to be subscribed by you in connection with the<b> Online Services,</b> through the<b> Services,</b> which includes but is not limited to, online transactions,  messaging services, single sign on, online transactions, search engines, automated services, e-commerce facilitators, chat, discussion groups and/or e-mails; and any products and/or services offered by<b> Maxis</b>. The list of <b>Online Services </b>may be updated and amended by <b>Maxis</b> from time to time, in respect of which you shall be bound to this <b>Term of Use</b> for access to and usage of the new <b>Online Services.</b><br> </li> <li><b>Related Corporations </b>means the related corporations as defined under the Companies Act, 2016.<br> </li> <li><b>Services</b> includes Maxis’ <b>Website</b> and/or <b>Online Services. </b><br> </li> <li><b>Terms of Use </b>refers to these terms and conditions which govern the relationship between you and <b>Maxis</b> for the use of the <b>Services</b> to which you are granted permission to access.<br> </li> <li><b>Website</b> means the <b>Maxis’</b> website (<a href="/en/home.html" target="_blank">www.maxis.com.my</a>) and such other Maxis’ website, which is subject to change from time to time.<br> </li> <li><b>You and Your</b> refers to the person or entity accessing and using the <b>Services</b>.<br> </li> </ol> </div> </div> </div> </div> <div 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Terms of Use for Maxis' Website and Online Services | Maxis Malaysia