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Now, refresh your customer support with the best in the market." /><meta property="og:url" content="https://www.softwaresuggest.com/blog/freshdesk-review/" /><meta property="og:site_name" content="SoftwareSuggest Blog" /><meta property="article:published_time" content="2017-10-05T12:54:08+00:00" /><meta property="article:modified_time" content="2024-02-23T08:24:01+00:00" /><meta property="og:image" content="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/FRESHDEK_2-1.jpg" /><meta property="og:image:width" content="1068" /><meta property="og:image:height" content="427" /><meta property="og:image:type" content="image/jpeg" /><meta name="author" content="Chirantan Patel" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:label1" content="Written by" /><meta name="twitter:data1" content="Chirantan Patel" /><meta name="twitter:label2" content="Est. reading time" /><meta name="twitter:data2" content="6 minutes" /> <link rel='dns-prefetch' 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class="saswp-schema-markup-output">[{"@context":"https:\/\/schema.org\/","@type":"VideoObject","@id":"https:\/\/www.softwaresuggest.com\/blog\/freshdesk-review\/#videoobject","url":"https:\/\/www.softwaresuggest.com\/blog\/freshdesk-review\/","headline":"Refresh Your Customer Support With Freshdesk","datePublished":"2017-10-05T18:24:08+05:30","dateModified":"2024-02-23T13:54:01+05:30","description":"Freshdesk is an award-winning cloud-hosted customer support and helpdesk software. Now, refresh your customer support with the best in the market.","transcript":"Freshdesk is an award-winning cloud-hosted customer support and\u00a0helpdesk software. It simplifies support services by providing an easy to use interface for the customers and support team. Thus, improving customer satisfaction and experience. Companies can easily achieve streamlined workflow and automation with Freshdesk. Since its inception in June 2011, Freshdesk has helped its customers provide exceptional customer support. Freshworks, Inc. the parent company of Freshdesk indeed has used its own customer support software to effectively manage their other 5 products and expand their business to more than 150,000 clients worldwide.\u00a0 Getting Started: This Helpdesk Ticketing Software provides freemium services. It even provides a 21-day trial account of their Estate Plan (a higher version of the Software). The trial experience crafted by them is really insightful. Once as you log in as an agent, Freshdesk support makes sure your journey with them is perfect by providing demos via email, personal phone calls, and follow-backs. The impeccable support provided by this Helpdesk Software gives an insight into \u2018How effective your support can be using Freshdesk\u2019. \u00a0 Features: TICKETING Ticketing is the Atomic Unit of any Helpdesk Productivity Software. Freshdesk hosts an informative and holistic dashboard for ticketing. Multiple actions are accessible at the fingertips. Ticket Inbox Features \tTeam Collaboration:\u00a0All teams can collaborate to serve the customers with easy transfer of tickets. When faced with a development issue, the Support team can easily loop in the Development team. \tCreating and Saving Custom Views:\u00a0Each Agent can create his\/her custom views, which can be saved with a unique name for each view. \tAssign Status, Priority and Agent:\u00a0One can quickly manage tickets by defining the Ticket Properties. The ticket status is displayed in the sidebar. \tNo Work Collision:\u00a0It might happen that multiple agents end up working on the same ticket. To avoid this case, Freshdesk provides an Agent Collision Detection feature. Agents can see who else is viewing or replying to a ticket using agent collision detection. \tNotification for updates on the ticket:\u00a0Agents are notified about any updates on the ticket since they last opened it. \tPrivate Notes:\u00a0Private notes can be added to tickets. These notes are hidden from the customers but can be seen by an agent who can view the ticket. These help with training new employees. SUPPORT VIA MULTIPLE CHANNELS When it comes to Support, \u2018The more, the merrier\u2019 is true. Customers try to connect with the company in the easiest way possible. With available multiple platforms, preferences change with each customer. Freshdesk makes it easy by integrating multiple channels into a single support platform. \tDirect Email Channel: \u00a0Agents can assign, categorize and resolve email tickets formed from support. All emails to support are directly converted to tickets. This tickets can be managed via Freshdesk or Email. \tFeedback Widget Channel:\u00a0This widget can be embedded anywhere on the website. It is similar to the support form where the customer can easily input his queries. Tickets are generated from this form. \tFacebook Channel:\u00a0With Facebook, curated Wall posts and direct messages can be created by helpdesk team to easily help customers. Moreover, Posts and Direct Messages can be easily converted to tickets \tTwitter Channel:\u00a0With Twitter, Freshdesk helps the helpdesk team find tweets related to individual\u2019s business. It even monitors keywords and trends for the user. Twitter mentions and DM can be converted to tickets. PEP UP SUPPORT WITH GAMIFICATION \tFreshdesk Arcade is the Game. In this, Ticket scores are monitored for each agent. On completion of tasks with better customer satisfaction adds points to agent\u2019s score while a negative feedback or a low response time subtracts. Agents win trophies and badges for their performance. \tMultiple quests are also available to increase the excitement and productivity of agents. \tThis is how you can get started with gamification! HELP BEFORE THEY EVEN ASK! \tTechnical documentation, product tutorials, answers to frequently asked questions, and other tips can be made available by setting up a knowledge base. When a customer Google his problem, the knowledge base can provide him with the solution. Thus, helping improve customer satisfaction and reduce ticket volume. \tFreshdesk provides a Support integrated with Google \u00a0Analytics. Integration with Analytics provides an insight to customer problems and guides content creation. Community Forums too can be easily established using Freshdesk. REPORTING \tFreshdesk provides various reporting functions that easily equip agents with answers to following questions: \tHow is my helpdesk doing? (Helpdesk in-depth report) \tHow many agents should be on shift today? (\u201cDay of the week and hour of the day trend\u201d report) \tAre my customers happy? (Top customer analysis report) \tWhich tickets are causing the chaos? (Ticket level scrutiny) \tWho are my best agents? (Multiple metrics) \tWhat are my best groups? (Performance distribution report) \tWhat is my support team\u2019s capacity? (Response metrics) PERSONALIZED DASHBOARD All reports and performance indices can be observed and monitored by the visual Dashboard. It provides a bird\u2019s eye view of the Support. INTEGRATION \tFreshdesk can be integrated with a large pool of Apps. Visit Freshdesk Marketplace to discover more. \tUnique requirements can also be catered too by creating custom Applications and sharing them on Freshdesk Marketplace. \tEasy API Integration facility is available. TECHNICAL SPECIFICATIONS \tDEVICES SUPPORTED \tMac \tWeb-based \tWindows \tLinux \tGLOBAL SUPPORT \tMultilingual support (more than 30 languages) \tIntegratable with services like Transifex, Localize, OneSky and Google Translate \tSECURITY \tCustom SSL certificates \tTrusted IP (whitelist specific IP ranges) \tVirtual private network \tSingle Sign-on \tPricing Model \tFree \tMonthly payment \tYearly payment \tTARGET MARKET \tLarge Enterprises \tMidsize Business \tSmall Business \tDEPLOYMENT Cloud-hosted \tVIDEO \tAVAILABLE SUPPORT \tPhone \tEmail \tTraining \tLive support PROs : \tFreshdesk is free for unlimited agents in its basic plan i.e. Sprout version. Perfect for businesses without extensive support requirements. \tSLA policy available for all pricing versions. Custom SLA policies from Estate Version. \tQuick editing of Ticket View without Apply Button. \tTickets can be exported in both CSV and XLS format with all available fields. The fields can also be customized. \tTickets can be managed via email using special commands. \tExample: @Simonsays \u201cstatus\u201d:\u201dpending\u201d, \u201cpriority\u201d:\u201dmedium\u201d, \u201cagent\u201d:\u201dJohn Robert\u201d @Simonsays syntax can assign properties of the tickets without entering the Freshdesk System via a browser. CONs : \tSetting up support via Freshdesk takes some time as multiple attributes are to be configured. \tImages in ticket attachments open in new tab instead of a Quick view. \tAgent Time tracking is not automated. The agent needs to manually punch in his time. It can be automated via Integration with time tracking applications. Personal Experience: The Software is self-explanatory. No technical skills are required to set it up. The experience created by the Freshdesk Team is easy to comprehend and holistic. The large database of video tutorials, how-to articles, and extensive support, make the adaptation of the software smooth. With broad features, it reduces a large number of tasks and streamlines workflow. Thus, helping its customers to never lose their customers. Freshdesk, a product of Freshworks is really a product that your team will love! 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gtag('event', event.data.event, event.data); } } catch (error) { console.error("An error occurred:", error); } */ // exit intent on click optimonster poup button jQuery(document).on('click', '#amesbury-ButtonElement--zCTiQdrKDh8T30XnALlM', function(e) { var element = document.querySelector("#popupvrn"); document.querySelector('.exit-intent-popup').classList.add('visible'); element.style.visibility = "visible"; element.style.display = "block"; element.style.opacity = "1"; element.style.transform = "scale(1)"; element.style.transition = "0.4s, opacity 0.4s"; jQuery(document.body).append( jQuery('.exit-intent-popup').detach() ); eventListener = document.addEventListener("click", function (clickEvent) { var inPopup = false; var date = new Date(); date.setTime(date.getTime() + (24*60*60*1000)); var expires = "; expires="+date.toGMTString(); document.cookie = "exitintentpopup=true;path=/;expires="+date.toUTCString(); if (!inPopup) hide(clickEvent); }); var hiddenInputexit = document.createElement("input"); hiddenInputexit.type = "hidden"; hiddenInputexit.name = "optimonster_exit"; hiddenInputexit.value = "1"; // Append the hidden input to the form document.querySelector(".exit_main_form").appendChild(hiddenInputexit); }) // exit intent on click optimonster poup button End</script> <article id="post-12153" class="et_pb_post post-12153 post type-post status-publish format-standard has-post-thumbnail hentry category-review tag-customer-support tag-freshdesk tag-helpdesk-software tag-support"><div class="et_post_meta_wrapper"> </div> <div class="entry-content newentrycontent"><div class="tocpluscontent ssflex"><div class="postconetndiv newlpostconetndiv comthemecontentdiv"><div id="cmidtocdiv" class="tocdiv newltocdiv bothtempcomclass"></div><div class="postconetndiv-content"><div class="newlautor content_author ssflex ssaligncenter"><div class="readtime ssflex ssaligncenter"> <span class="checkcirclebgq"></span> <span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix">Reading Time:</span> <span class="rt-time"> 5</span> <span class="rt-label rt-postfix">Minutes</span></span></div><div class="datepauthtxt ssflex ssaligncenter"> <span class="checkcirclebgq"></span> <span>Published : </span> October 5, 2017</div><div class="readtime ssflex ssaligncenter"> <span class="checkcirclebgq"></span> Last Updated: February 23, 2024</div></div><p>Freshdesk is an award-winning cloud-hosted customer support and <a href="https://freshdesk.com/solutions/helpdesk-software?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer"><span style="font-weight: 400;">helpdesk software</span></a><span style="font-weight: 400;">. It simplifies support services by providing an easy to use interface for the customers and support team. Thus, improving customer satisfaction and experience. Companies can easily achieve streamlined workflow and automation with Freshdesk.</span></p><p><span style="font-weight: 400;">Since its inception in June 2011, Freshdesk has helped its customers provide exceptional customer support.</span></p><p><span style="font-weight: 400;">Freshworks, Inc. the parent company of Freshdesk indeed has used its own customer support software to effectively manage their other 5 products and expand their business to more than 150,000 clients worldwide. </span></p><p><img decoding="async" loading="lazy" class="lazy lazy-hidden aligncenter wp-image-14705 size-large" src="//www.softwaresuggest.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" data-lazy-type="image" data-src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-1024x384.png" alt="freshdesk-happy" width="696" height="261" srcset="" data-srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-1024x384.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-300x113.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-768x288.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-696x261.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-1068x401.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM.png 1101w" sizes="(max-width: 696px) 100vw, 696px"><noscript><img decoding="async" loading="lazy" class="aligncenter wp-image-14705 size-large" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-1024x384.png" alt="freshdesk-happy" width="696" height="261" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-1024x384.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-300x113.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-768x288.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-696x261.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM-1068x401.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Screen-Shot-2018-03-28-at-12.07.34-PM.png 1101w" sizes="(max-width: 696px) 100vw, 696px"></noscript></p><p><b>Getting Started:</b></p><p><span style="font-weight: 400;">This</span><a href="https://freshdesk.com/ticketing?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer"><span style="font-weight: 400;"> Helpdesk Ticketing Software</span></a><span style="font-weight: 400;"> provides freemium services. It even provides a 21-day trial account of their Estate Plan (a higher version of the Software). The trial experience crafted by them is really insightful. Once as you log in as an agent, Freshdesk support makes sure your journey with them is perfect by providing demos via email, personal phone calls, and follow-backs.</span></p><p><span style="font-weight: 400;">The impeccable support provided by this Helpdesk Software gives an insight into ‘How effective your support can be using Freshdesk’. </span></p><p><b>Features:</b></p><p><b>TICKETING</b></p><p><span style="font-weight: 400;">Ticketing is the Atomic Unit of any Helpdesk Productivity Software. Freshdesk hosts an informative and holistic dashboard for ticketing. Multiple actions are accessible at the fingertips.</span></p><p><a href="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends.png" data-wpel-link="internal" target="_blank"><img decoding="async" loading="lazy" class="lazy lazy-hidden aligncenter wp-image-12204 size-large" src="//www.softwaresuggest.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" data-lazy-type="image" data-src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-1024x640.png" alt="freshdesk softwaresuggest review" width="696" height="435" srcset="" data-srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-1024x640.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-300x188.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-768x480.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-696x435.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-1068x668.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-672x420.png 672w" sizes="(max-width: 696px) 100vw, 696px"><noscript><img decoding="async" loading="lazy" class="aligncenter wp-image-12204 size-large" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-1024x640.png" alt="freshdesk softwaresuggest review" width="696" height="435" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-1024x640.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-300x188.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-768x480.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-696x435.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-1068x668.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Reports-Ticket-Voume-Trends-672x420.png 672w" sizes="(max-width: 696px) 100vw, 696px"></noscript></a></p><p><b>Ticket Inbox Features</b></p><ul><li><b><span style="font-weight: 400;">Team Collaboration: </span></b>All teams can collaborate to serve the customers with easy transfer of tickets. When faced with a development issue, the Support team can easily loop in the Development team.</li><li><b><span style="font-weight: 400;">Creating and Saving Custom Views: </span></b>Each Agent can create his/her custom views, which can be saved with a unique name for each view.</li><li><b><span style="font-weight: 400;">Assign Status, Priority and Agent: </span></b>One can quickly manage tickets by defining the Ticket Properties. The ticket status is displayed in the sidebar.</li><li><b><span style="font-weight: 400;">No Work Collision: </span></b>It might happen that multiple agents end up working on the same ticket. To avoid this case, Freshdesk provides an Agent Collision Detection feature. Agents can see who else is viewing or replying to a ticket using agent collision detection.</li><li><b><span style="font-weight: 400;">Notification for updates on the ticket: </span></b>Agents are notified about any updates on the ticket since they last opened it.</li><li><b><span style="font-weight: 400;">Private Notes: </span></b>Private notes can be added to tickets. These notes are hidden from the customers but can be seen by an agent who can view the ticket. These help with training new employees.</li></ul><p><b>SUPPORT VIA MULTIPLE CHANNELS</b></p><p><span style="font-weight: 400;">When it comes to Support, ‘The more, the merrier’ is true. Customers try to connect with the company in the easiest way possible. With available multiple platforms, preferences change with each customer. Freshdesk makes it easy by integrating </span><a href="https://freshdesk.com/multichannel-support?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer"><span style="font-weight: 400;">multiple channels</span></a><span style="font-weight: 400;"> into a single support platform.</span></p><ul><li><b>Direct Email Channel: </b><span style="font-weight: 400;">Agents can assign, categorize and resolve email tickets formed from support. All emails to support are directly converted to tickets. This tickets can be managed via Freshdesk or Email.</span></li><li><b>Feedback Widget Channel: </b><span style="font-weight: 400;">This widget can be embedded anywhere on the website. It is similar to the support form where the customer can easily input his queries. Tickets are generated from this form.</span></li><li><b>Facebook Channel: </b><span style="font-weight: 400;">With Facebook, curated Wall posts and direct messages can be created by helpdesk team to easily help customers. Moreover, Posts and Direct Messages can be easily converted to tickets</span></li><li><b>Twitter Channel: </b><span style="font-weight: 400;">With Twitter, Freshdesk helps the helpdesk team find tweets related to individual’s business. It even monitors keywords and trends for the user. Twitter mentions and DM can be converted to tickets.</span></li></ul><p><b>PEP UP SUPPORT WITH GAMIFICATION</b></p><ul><li><span style="font-weight: 400;">Freshdesk Arcade is the Game. In this, Ticket scores are monitored for each agent. On completion of tasks with better customer satisfaction adds points to agent’s score while a negative feedback or a low response time subtracts. Agents win trophies and badges for their performance.</span></li><li><span style="font-weight: 400;">Multiple quests are also available to increase the excitement and productivity of agents.</span></li><li><b><span style="font-weight: 400;">This is how you can get started with </span><a href="https://freshdesk.com/scaling-support/gamification-support-help-desk?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer"><span style="font-weight: 400;">gamification</span></a><span style="font-weight: 400;">!</span></b></li></ul><p><b>HELP BEFORE THEY EVEN ASK!</b></p><ul><li><span style="font-weight: 400;">Technical documentation, product tutorials, answers to frequently asked questions, and other tips can be made available by setting up a knowledge base. When a customer Google his problem, the knowledge base can provide him with the solution. Thus, helping improve customer satisfaction and reduce ticket volume.</span></li><li><span style="font-weight: 400;">Freshdesk provides a Support integrated with Google Analytics. Integration with Analytics provides an insight to customer problems and guides content creation. Community Forums too can be easily established using Freshdesk. </span></li></ul><p><b>REPORTING</b></p><ul><li><b><span style="font-weight: 400;">Freshdesk provides various reporting </span>functions<span style="font-weight: 400;"> that easily equip agents with answers to following questions:</span></b></li><li><span style="font-weight: 400;">How is my helpdesk doing? (Helpdesk in-depth report)</span></li><li><span style="font-weight: 400;">How many agents should be on shift today? (“Day of the week and hour of the day trend” report)</span></li><li><span style="font-weight: 400;">Are my customers happy? (Top customer analysis report)</span></li><li><span style="font-weight: 400;">Which tickets are causing the chaos? (Ticket level scrutiny)</span></li><li><span style="font-weight: 400;">Who are my best agents? (Multiple metrics)</span></li><li><span style="font-weight: 400;">What are my best groups? (Performance distribution report)</span></li><li><span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;">What is my support team’s capacity? (Response metrics)<br> </span></span></span><br> <a href="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis.png" data-wpel-link="internal" target="_blank"><img decoding="async" loading="lazy" class="lazy lazy-hidden aligncenter wp-image-12206 size-large" src="//www.softwaresuggest.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" data-lazy-type="image" data-src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-1024x502.png" alt="freshdesk softwaresuggest review" width="696" height="341" srcset="" data-srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-1024x502.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-300x147.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-768x377.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-324x160.png 324w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-533x261.png 533w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-696x341.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-1068x524.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-856x420.png 856w" sizes="(max-width: 696px) 100vw, 696px"><noscript><img decoding="async" loading="lazy" class="aligncenter wp-image-12206 size-large" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-1024x502.png" alt="freshdesk softwaresuggest review" width="696" height="341" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-1024x502.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-300x147.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-768x377.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-324x160.png 324w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-533x261.png 533w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-696x341.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-1068x524.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Top-customer-analysis-856x420.png 856w" sizes="(max-width: 696px) 100vw, 696px"></noscript></a></li></ul><p><b><br> PERSONALIZED DASHBOARD</b></p><p><span style="font-weight: 400;">All reports and performance indices can be observed and monitored by the visual Dashboard. It provides a bird’s eye view of the Support.</span></p><p><a href="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard.png" data-wpel-link="internal" target="_blank"><img decoding="async" loading="lazy" class="lazy lazy-hidden aligncenter wp-image-12207 size-large" src="//www.softwaresuggest.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" data-lazy-type="image" data-src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-1017x1024.png" alt="freshdesk softwaresuggest review" width="696" height="701" srcset="" data-srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-1017x1024.png 1017w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-150x150.png 150w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-298x300.png 298w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-768x773.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-696x701.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-1068x1076.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-417x420.png 417w" sizes="(max-width: 696px) 100vw, 696px"><noscript><img decoding="async" loading="lazy" class="aligncenter wp-image-12207 size-large" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-1017x1024.png" alt="freshdesk softwaresuggest review" width="696" height="701" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-1017x1024.png 1017w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-150x150.png 150w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-298x300.png 298w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-768x773.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-696x701.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-1068x1076.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Agent-Dashboard-417x420.png 417w" sizes="(max-width: 696px) 100vw, 696px"></noscript></a></p><p><b>INTEGRATION<br> </b></p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">Freshdesk can be </span><a href="https://freshdesk.com/third-party-apps?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer"><span style="font-weight: 400;">integrated </span></a><span style="font-weight: 400;">with a large pool of Apps. Visit</span><a href="https://apps.freshdesk.com/?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer"><span style="font-weight: 400;"> Freshdesk Marketplace</span></a><span style="font-weight: 400;"> to discover more.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Unique requirements can also be catered too by creating custom Applications and sharing them on Freshdesk Marketplace.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;">Easy API Integration facility is available.<br> </span></span></span><a href="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace.png" data-wpel-link="internal" target="_blank"><br> </a><a href="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace.png" data-wpel-link="internal" target="_blank"><img decoding="async" loading="lazy" class="lazy lazy-hidden aligncenter wp-image-12208 size-large" src="//www.softwaresuggest.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" data-lazy-type="image" data-src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-1024x640.png" alt="freshdesk softwaresuggest review" width="696" height="435" srcset="" data-srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-1024x640.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-300x188.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-768x480.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-696x435.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-1068x668.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-672x420.png 672w" sizes="(max-width: 696px) 100vw, 696px"><noscript><img decoding="async" loading="lazy" class="aligncenter wp-image-12208 size-large" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-1024x640.png" alt="freshdesk softwaresuggest review" width="696" height="435" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-1024x640.png 1024w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-300x188.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-768x480.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-696x435.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-1068x668.png 1068w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Apps-marketplace-672x420.png 672w" sizes="(max-width: 696px) 100vw, 696px"></noscript></a></li></ul><p><b>TECHNICAL SPECIFICATIONS</b></p><ul><li style="font-weight: 400;"><b>DEVICES SUPPORTED</b></li></ul><ol><li><span style="font-weight: 400;">Mac</span></li><li><span style="font-weight: 400;">Web-based</span></li><li><span style="font-weight: 400;">Windows</span></li><li><span style="font-weight: 400;">Linux</span></li></ol><ul><li><span style="font-weight: 400;"><b>GLOBAL SUPPORT</b></span></li></ul><ol><li><span style="font-weight: 400;">Multilingual support (more than 30 languages)</span></li><li><span style="font-weight: 400;">Integratable with services like Transifex, Localize, OneSky and Google Translate</span></li></ol><ul><li><b>SECURITY</b></li></ul><ol><li><b><span style="font-weight: 400;">Custom SSL certificates</span></b></li><li><b><span style="font-weight: 400;">Trusted IP (whitelist specific IP ranges) </span><span style="font-weight: 400;"><br> </span></b></li><li><b><span style="font-weight: 400;">Virtual private network</span></b></li><li><b><span style="font-weight: 400;">Single Sign-on </span></b></li></ol><ul><li style="font-weight: 400;"><b>Pricing Model</b></li></ul><ol><li><span style="font-weight: 400;">Free</span></li><li><span style="font-weight: 400;">Monthly payment</span></li><li><span style="font-weight: 400;">Yearly payment</span></li></ol><p><a href="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53.png" data-wpel-link="internal" target="_blank"><img decoding="async" loading="lazy" class="lazy lazy-hidden aligncenter wp-image-12209 size-full" src="//www.softwaresuggest.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" data-lazy-type="image" data-src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53.png" alt="freshdesk softwaresuggest review" width="930" height="592" srcset="" data-srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53.png 930w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-300x191.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-768x489.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-696x443.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-660x420.png 660w" sizes="(max-width: 930px) 100vw, 930px"><noscript><img decoding="async" loading="lazy" class="aligncenter wp-image-12209 size-full" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53.png" alt="freshdesk softwaresuggest review" width="930" height="592" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53.png 930w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-300x191.png 300w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-768x489.png 768w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-696x443.png 696w, https://www.softwaresuggest.com/blog/wp-content/uploads/2017/10/Freshdesk-Pricing-Plans-_-Freshdesk-help-desk-software-trial-Google-Chrome-2017-10-11-12.27.53-660x420.png 660w" sizes="(max-width: 930px) 100vw, 930px"></noscript></a></p><ul><li><b>TARGET MARKET</b></li></ul><ol><li><b><span style="font-weight: 400;">Large Enterprises</span></b></li><li><b><span style="font-weight: 400;">Midsize Business</span></b></li><li><b><span style="font-weight: 400;">Small Business</span></b></li></ol><ul><li><b>DEPLOYMENT</b></li></ul><p><span style="font-weight: 400;">Cloud-hosted</span></p><ul><li style="font-weight: 400;"><b>VIDEO</b></li></ul><p><iframe class="lazy lazy-hidden" loading="lazy" data-lazy-type="iframe" data-src="https://www.youtube.com/embed/oekMG8pl12g" width="425" height="280" frameborder="0"></iframe><noscript><iframe loading="lazy" src="https://www.youtube.com/embed/oekMG8pl12g" width="425" height="280" frameborder="0"></iframe></noscript></p><ul><li style="font-weight: 400;"><b>AVAILABLE SUPPORT</b></li></ul><ol><li><span style="font-weight: 400;">Phone</span></li><li><span style="font-weight: 400;">Email</span></li><li><span style="font-weight: 400;">Training</span></li><li><span style="font-weight: 400;">Live support</span><span style="font-weight: 400;"><br> </span></li></ol><p><b>PROs :</b></p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">Freshdesk is free for unlimited agents in its basic plan i.e. Sprout version. Perfect for businesses without extensive support requirements.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">SLA policy available for all pricing versions. Custom SLA policies from Estate Version.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Quick editing of Ticket View without Apply Button.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Tickets can be exported in both CSV and XLS format with all available fields. The fields can also be customized. </span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Tickets can be managed via email using special commands. </span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Example: @Simonsays “status”:”pending”, “priority”:”medium”, “agent”:”John Robert” @Simonsays syntax can assign properties of the tickets without entering the Freshdesk System via a browser.</span></li></ul><p><b>CONs :</b></p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">Setting up support via Freshdesk takes some time as multiple attributes are to be configured. </span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Images in ticket attachments open in new tab instead of a Quick view.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Agent Time tracking is not automated. The agent needs to manually punch in his time. It can be automated via Integration with time tracking applications.</span></li></ul><p><b>Personal Experience:</b><b><br> </b><span style="font-weight: 400;"><br> </span><span style="font-weight: 400;">The Software is self-explanatory. No technical skills are required to set it up. The experience created by the Freshdesk Team is easy to comprehend and holistic. The large database of video tutorials, how-to articles, and extensive support, make the adaptation of the software smooth. </span></p><p><span style="font-weight: 400;">With broad features, it reduces a large number of tasks and streamlines workflow. Thus, helping its customers to never lose their customers. </span></p><p><span style="font-weight: 400;">Freshdesk, a product of Freshworks is really a product that your team will love!</span></p><p><span style="font-weight: 400;"><a href="https://freshdesk.com/signup?utm_source=Softwaresuggest&utm_medium=blog" data-wpel-link="external" target="_blank" rel="nofollow noopener noreferrer">Go, Give it a TRY!</a></span></p><div class="saboxplugin-wrap" ><div class="saboxplugin-tab"><div class="heading-section"><div class="identity-section"><div class="saboxplugin-gravatar"><img decoding="async" loading="lazy" src="https://www.softwaresuggest.com/blog/wp-content/uploads/2020/06/60081809_2552499871467357_7457897022272569344_o-150x150.jpg" width="100" height="100" srcset="https://www.softwaresuggest.com/blog/wp-content/uploads/2020/06/60081809_2552499871467357_7457897022272569344_o-300x300.jpg 2x" alt="Chirantan Patel" class="avatar avatar-100 wp-user-avatar wp-user-avatar-100 alignnone photo"></div><div><div class="saboxplugin-authorname"><a href="https://www.softwaresuggest.com/blog/author/chirantan/" class="vcard author" rel="author" data-wpel-link="internal" target="_blank"><span class="fn">Chirantan Patel</span></a></div><div class="sub-title">About the author</div></div></div><div class="saboxplugin-socials "><a title="Linkedin" target="_blank" href="https://www.linkedin.com/in/chirantan-patel-4175ba302/" rel="nofollow noopener" class="saboxplugin-icon-grey"><svg aria-hidden="true" class="sab-linkedin" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512"><path fill="currentColor" d="M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z"></path></svg></a></div></div><div class="saboxplugin-desc"><div ><p>Chirantan Patel is the Product Manager at SoftwareSuggest & CallHippo, an Inc. 275 company that researches and analyzes software to educate, advise, and connect buyers and sellers of business technology.</p></div></div><div class="clearfix"></div></div></div><span class="et_social_bottom_trigger"></span><div class="otherbottomcontet"> <div id="subscribech" class="maileterblogch_n mailtempbloginnner"> </div></div></div><div id="ssgooglenewsbtn" class="ss_google_news_btn_main"> <a href="https://news.google.com/publications/CAAqBwgKMOXDzQswld_kAw?ceid=IN:en&oc=3&hl=en-IN&gl=IN" target="_blank" data-wpel-link="external" rel="nofollow noopener noreferrer"><img src="https://www.softwaresuggest.com/blog/wp-content/uploads/custom_upl/google-news-icon.svg" alt="Google News" height="44" width="120" /></a></div></div></div></div> <div class="recent_post_main"><style>.fullsecsub { background: #F2F8FB; 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top: 0; left: 0; right: 0; z-index: 9999999; background: rgb(0 0 0 / 89%); display: none; width: 100%; height: 100%; } .signup_main { background-color: #FFFFFF; margin: 0 auto; margin: 150px auto; padding: 20px; background: #fff; border: 1px solid #666; box-shadow: 0 0 50px rgb(0 0 0 / 50%); max-width: 450px; max-height: 400px; border-radius: 5px; position: relative; } .closeer { position: absolute; opacity: .8; width: 20px; height: 35px; transition: all .2s; font-size: 24px; font-weight: 700; color: #777; border: unset; background: unset; top: 4px!important; right: 15px!important; } .sign_up_form_main { height: 280px; width: 320px; margin: 0 auto; } .login_main_heading { color: black; display: flex; font-size: 18px; padding-top: 24px; text-align: center; justify-content: center; padding-bottom: 15px; } .signup_main p { color: #857982; padding: 0 16px; line-height: 24px; } .signup_main a { text-decoration: unset; } .btn_linkin { background-color: #0077b5; margin: 20px 16px; color: white; height: 50px; width: 280px; border-radius: 3px; display: flex; align-items: center; } .btn_linkin img { width: 20px; margin-left: 16px; } .btn_linkin span { font-size: 17px; padding-top: 3px; padding-left: 20px; font-weight: 600; font-family: 'Graphik-Medium',sans-serif; } .btn_gmail { background-color: #D64829 !important; } /* Signin popup css end */</style> <script type="text/javascript">jQuery(document).ready(function(){ jQuery(".user_signup_btn").click(function(){ jQuery(".signup_back").show(); jQuery("body").addClass('main_signup_body'); }); jQuery("#login_close_btn").click(function(){ jQuery(".signup_back").hide(); jQuery("body").removeClass('main_signup_body'); }); jQuery("#login_btn_logout").click(function(){ jQuery(".login_signup").show(); }); /* sendinblue popup signup btn */ jQuery(".user_seninblue_btn").click(function(){ jQuery(".sendblue_back").show(); jQuery("body").addClass('main_sendblue_body'); }); jQuery("#sendbluebtn_close_btn").click(function(){ jQuery(".sendblue_back").hide(); jQuery("body").removeClass('main_sendblue_body'); }); /* attachment download popup */ /* jQuery(".user_athpop_btn").click(function(){ }); */ jQuery("#athpopbtn_close_btn").click(function(){ jQuery(".athpop_back").hide(); jQuery("body").removeClass('main_athpop_body'); }); }); jQuery(document.body).append( jQuery('.signup_back').detach() );</script> <style type="text/css">.exit-intent-popup { position: fixed; top: 0; left: 0; bottom: 0; right: 0; z-index: 999999; transition: opacity 500ms; visibility: hidden; opacity: 0; background: rgba(0, 0, 0, 0.7); } .exit-intent-popup.visible { visibility: visible; opacity: 1; } #popupvrn { position: relative; display: none; visibility: hidden; opacity: 0; transition: transform 0.2s, opacity 0.2s, visibility 0s 0.2s; margin: 94px auto; text-align: center; box-shadow: 0 1px 10px rgba(0, 0, 0, 0.5); width: 900px; background: white; } #popupvrn .iti { width: 100%; } #popupvrn .mobileno_field { width: 94%; } #popupvrn .mobileno_field input { width: 100%; } .closeirvt{ font-size: 26px; position: absolute; top: 10px; right: 10px; color:#ffffff; text-decoration:none; z-index: 1; padding: 6px; cursor:pointer; } #popupvrn a{ color:#fff; right: 1%; } .exitiframe { width: 100%; height: 500px; } .mrvh3title { margin-top: 8px; } .call_support_exit_indent{ width: 140px; margin: 0 auto; } .looking_for_software_heding{ font-weight: bold; font-size: 22px; margin-bottom: 10px; line-height: 32px; padding-left: 10px; text-align: center; color: #37578A; margin-top: -22px; } .looking_for_software_msg{ font-size: 15px; color: #37578A; margin-top: unset; } .exit_popup_form{ background-color: #ffffff !important; } .ask_questionbtn_div button{ width: 100% !important; margin: 20px 0px !important; border-radius: 4px !important; height: 50px !important; font-size: 18px; background: #37578A; padding-left: 8px; padding-right: 8px; padding-top: 5px; padding-bottom: 5px; color: #fff; border: unset; cursor: pointer; } .exit_form_input_field{ width: 100%; margin: unset !important; box-shadow: 0px 3px 6px 0px rgba(0, 0, 0, 0.06); border: unset; border-radius: 4px; padding: 8px 10px; box-sizing: border-box; height: 40px !important; } .name_input_div{ margin-right: 12px; } .name_email_inner_div{ display: flex; } .form_inner_div{ padding-top: 15px; justify-content: center; } .exit_error_msg{ margin: unset; padding-top: 5px; font-size: 12px; color: red; display: none; } .thanks_msg{ display: none; padding: 20px 0; } .thanks_msg p { margin-top: 4em; } .reqrmendiv { padding-left: 0px; padding-right: 0px; } /* new exit css */ .popup_desk_title { color: #135893; font-size: 22px; font-weight: 700; border-bottom: unset; padding-bottom: unset; font-family: roboto,sans-serif !important; margin-top: 0px; } .mainflexblogdiv { display: flex; position: relative; } .mainflexblogdiv .exit_popup_form { width: 100%; } .background_image_exit_outer { width: 437px; background: #183360; } .popup_desk_sub_title { padding: 4px 0 12px; color: #777; font-family: Roboto; font-size: 16px; } .mainflexblogdiv .exit_popup_form { padding: 50px 35px; display: flex; align-items: center; justify-content: center; flex-direction: column; height: 100%; } .mainflexblogdiv form, .mainflexblogdiv form .comdiv { width: 100% !important; } .blue_plane { position: absolute; top: 10px; left: 0; } .background_image_exit { background: url("https://softwareauggest-blogimages.s3.ca-central-1.amazonaws.com/blog/wp-content/uploads/2022/07/13130439/exit_right_side-1.png"); min-height: 430px; height: 100%; background-size: cover!important; background-repeat: no-repeat; } .popexitssflex { display: flex; margin-top: 6px; margin-bottom: 6px; } .popup_desk_trusted_line_bottom { display: flex; align-items: center; justify-content: center; margin-top: 20px; color: #545454; } .popup_desk_shield_img { width: 32px; height: 32px; } .exctpad { padding: 8px 10px !important; } @media (max-width: 979px) { #popupvrn { width: 96%; } .background_image_exit_outer { display: none; } .closeirvt { color: #001965; } } @media (max-width: 479px) { .name_email_inner_div { flex-direction: column; gap: 12px; } .popexitssflex { flex-direction: column; gap: 12px; margin-top: 12px !important; } .form_inner_div { padding: 0px; } .ask_questionbtn_div button { margin: 12px 0px !important; } } @media (min-width: 320px) and (max-width: 480px) { #popupvrn { width: 96%; } }</style><div class="exit-intent-popup"><div id="popupvrn"> <span class="closeirvt">×</span><div class="mainflexblogdiv"><div class="exit_popup_form"> <img decoding="async" src="https://softwareauggest-blogimages.s3.ca-central-1.amazonaws.com/blog/wp-content/uploads/2022/07/13130601/blue_plane-1.png" class="blue_plane" alt="Blue Plane Icon"><h5 class="popup_desk_title">Need personal assistance in software selection?</h5><div class="popup_desk_sub_title"><span>Your data is secure with us!</span></div><form method="post" name="Form" onsubmit="return validateForm()" action="" class="exit_main_form"> <input type="hidden" name="optimonster_exit" ><div class="form_inner_div name_email_inner_div"><div class="name_input_div comdiv"> <input type="hidden" name="source" value="ExitIntent" class="exit_form_input_field"> <input type="text" name="Name" placeholder="Name*" class="exit_form_input_field exctpad"><p class="exit_error_msg name_error">Name can't be blank.</p></div><div class="email_imput_div comdiv"> <input type="text" name="Email" pattern="[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,6}$" placeholder="Email*" class="exit_form_input_field exctpad"><p class="exit_error_msg email_error">Email can't be blank.</p></div></div><div class="popexitssflex"><div class="form_inner_div mobileno_field comdiv name_input_div"> <input type="hidden" name="countrycode" class="countrycode"> <input type="text" name="Phone" pattern="^[0-9].*" placeholder="Phone*" class="exit_form_input_field intlTelInput"><p class="exit_error_msg phn_error">Phone can't be blank.</p></div><div class="form_inner_div reqrmendiv comdiv"> <input type="text" name="Requirement" placeholder="Requirement*" class="exit_form_input_field exctpad"><p class="exit_error_msg requirement_error">Requirement can't be blank.</p></div></div><div class="ask_questionbtn_div comdiv"> <button class="ask_questionbtn_div_button" onclick="gtag('event', 'blogexitfinal', {action: 'click', label: 'submit'});">Talk to Our Experts</button></div></form><div class="thanks_msg"><p>Thanks, We will get back to you shortly.</p></div><div class="popup_desk_trusted_line_bottom"> <span class="popup_desk_shield_img"> <img decoding="async" src="https://www.softwaresuggest.com/blog/wp-content/uploads/newfont/sheild.svg" alt="Verified Shield"></span> <span>Trusted by more than 5 Million users across the globe.</span></div></div><div class="background_image_exit_outer"><div class="background_image_exit"></div></div></div></div></div><link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/intl-tel-input/17.0.8/css/intlTelInput.min.css" integrity="sha512-yye/u0ehQsrVrfSd6biT17t39Rg9kNc+vENcCXZuMz2a+LWFGvXUnYuWUW6pbfYj1jcBb/C39UZw2ciQvwDDvg==" crossorigin="anonymous" /><link rel="preload" href="https://cdnjs.cloudflare.com/ajax/libs/intl-tel-input/17.0.8/js/intlTelInput.js" as="script"> <script type="text/javascript">function loadScripts(e,t){!function n(){var a,c,o;0!=e.length?(a=e.shift(),c=n,(o=document.createElement("script")).async='""',o.type="text/javascript",o.src=a,o.defer='""',o.onload=o.onreadystatechange=function(){o.onreadystatechange=o.onload=null,c()},(document.getElementsByTagName("head")[0]||document.body).appendChild(o)):t&&t()}()} document.addEventListener("DOMContentLoaded", function(event) { loadScripts([ 'https://cdnjs.cloudflare.com/ajax/libs/intl-tel-input/17.0.8/js/intlTelInput.js' ],function(){ var input = document.querySelector(".intlTelInput"); window.intlTelInput(input, { initialCountry: ipgeopath, separateDialCode: !0, }); }); })</script> <script type="text/javascript">function serialize(form){if(!form||form.nodeName!=="FORM"){return }var i,j,q=[];for(i=form.elements.length-1;i>=0;i=i-1){if(form.elements[i].name===""){continue}switch(form.elements[i].nodeName){case"INPUT":switch(form.elements[i].type){case"text":case"hidden":case"password":case"button":case"reset":case"submit":q.push(form.elements[i].name+"="+encodeURIComponent(form.elements[i].value));break;case"checkbox":case"radio":if(form.elements[i].checked){q.push(form.elements[i].name+"="+encodeURIComponent(form.elements[i].value))}break;case"file":break}break;case"TEXTAREA":q.push(form.elements[i].name+"="+encodeURIComponent(form.elements[i].value));break;case"SELECT":switch(form.elements[i].type){case"select-one":q.push(form.elements[i].name+"="+encodeURIComponent(form.elements[i].value));break;case"select-multiple":for(j=form.elements[i].options.length-1;j>=0;j=j-1){if(form.elements[i].options[j].selected){q.push(form.elements[i].name+"="+encodeURIComponent(form.elements[i].options[j].value))}}break}break;case"BUTTON":switch(form.elements[i].type){case"reset":case"submit":case"button":q.push(form.elements[i].name+"="+encodeURIComponent(form.elements[i].value));break}break}}return q.join("&")}; 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