18F: Digital service delivery |

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We want to share five templates we have adopted as defaults across our projects. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/10/08/18f-year-of-launches/" class="post-link text-no-underline"> 18F’s year of launches </a> </h2> <p><span class="post-date">October 8, 2024</span> </p> <p>Over the past year, 18F has helped amazing partner agencies launch new software products to better serve their users. Here are six launches that 18F has supported this year. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> <a href="/tags/product-launch/" class="usa-label post-tag"> product launch </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/07/09/18fs-engineering-craft-basics-at-10/" class="post-link text-no-underline"> 18F's engineering craft practices at 10 </a> </h2> <p><span class="post-date">July 9, 2024</span> </p> <p>18F engineering has grown and matured as an organization over time. We recently celebrated our 10th anniversary delivering better government services to the public. To support continual investment in our practices, we are renewing our commitment to regularly publishing what we learn, and creating a new engineering leadership role at 18F. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/06/18/back-to-basics-in-the-age-of-ai/" class="post-link text-no-underline"> Back to basics in the age of AI </a> </h2> <p><span class="post-date">June 18, 2024</span> </p> <p>The federal government is abuzz with conversation about the way that artificial intelligence (AI) is going to change the game. Since 18F partners with agencies to drive technology modernization forward, our ability to navigate the opportunities and risks associated with AI is critical. But as we’re learning new things, we also find ourselves going back to basics. As we evaluate and use AI, we can rely on many of the same practices that we apply to any other new technology. Read on for a quick overview of AI, its place in government today, and the techniques and frameworks we’re using as we navigate this new landscape. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/machine-learning/" class="usa-label post-tag"> machine learning </a> <a href="/tags/ai/" class="usa-label post-tag"> ai </a> <a href="/tags/design/" class="usa-label post-tag"> design </a> <a href="/tags/user-centered-design/" class="usa-label post-tag"> user-centered design </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/04/03/18f-practices-in-action/" class="post-link text-no-underline"> 18F practices in action (spoiler: this stuff works) </a> </h2> <p><span class="post-date">April 3, 2024</span> </p> <p>Do 18F software development principles really work? We reflected on a recent project to see how well 18F recommendations aligned with what we actually did. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/03/19/18f-at-ten/" class="post-link text-no-underline"> 18F at ten </a> </h2> <p><span class="post-date">March 19, 2024</span> </p> <p>We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/anniversary/" class="usa-label post-tag"> anniversary </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/03/05/customer-experience-beyond-surveys/" class="post-link text-no-underline"> Customer experience: beyond surveys </a> </h2> <p><span class="post-date">March 5, 2024</span> </p> <p>Want to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/user-centered-design/" class="usa-label post-tag"> user-centered design </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2024/02/01/gathering-feedback-with-customer-panels/" class="post-link text-no-underline"> Gathering feedback with customer panels </a> </h2> <p><span class="post-date">February 1, 2024</span> </p> <p>Ever wondered how the federal government, cities, towns and other groups get a .gov domain for their sites? The Cybersecurity and Infrastructure Security Agency (CISA) manages all these domains across the web. Learn how we helped CISA build a customer panel to gather feedback from current customers as part of our partnership in building a new website for the .gov registrar. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2023/02/24/18f-checks-in-with-emily-read-and-the-usgs-water-resources-mission-area-projects/" class="post-link text-no-underline"> 18F Checks In With Emily Read and the USGS Water Resources Mission Area Projects </a> </h2> <p><span class="post-date">February 24, 2023</span> </p> <p>At 18F, we like to keep in touch with our project partners. 18F partnered with the USGS Water Resources Mission Area from March 2020 to June 2022 on a wide variety of projects together. We caught up with Emily Read, Chief for the Web Communications Branch at USGS Water Resources Mission Area. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> <a href="/tags/interview/" class="usa-label post-tag"> interview </a> <a href="/tags/usgs/" class="usa-label post-tag"> usgs </a> <a href="/tags/u-s-geological-survey/" class="usa-label post-tag"> u.s. geological survey </a> <a href="/tags/18f-checks-in/" class="usa-label post-tag"> 18f checks in </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2021/02/02/path-analysis-technical-assessments-toward-more-durable-usable-systems/" class="post-link text-no-underline"> Path Analysis: Technical Assessments toward more durable, usable systems </a> </h2> <p><span class="post-date">February 2, 2021</span> </p> <p>What does 18F do during a technical assessment? Our approach to a technical assessment is designed to ensure that everyone fully understands the problem and has come to the best solution — not necessarily the first one that came to mind.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/10/24/embracing-opportunities-to-improve-and-innovate/" class="post-link text-no-underline"> Embracing opportunities to improve and innovate </a> </h2> <p><span class="post-date">October 24, 2016</span> </p> <p>Today the GSA Inspector General (IG) issued a report that identified areas for improvement, and we are thankful for their oversight. We have made many improvements over the last few months to address the issues outlined in this report and will take all additional actions necessary.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/technology-transformation-services/" class="usa-label post-tag"> technology transformation services </a> <a href="/tags/transparency/" class="usa-label post-tag"> transparency </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/09/15/gao-report-shows-satisfied-customers-areas-for-improvement/" class="post-link text-no-underline"> GAO review shows satisfied customers and areas for improvement </a> </h2> <p><span class="post-date">September 15, 2016</span> </p> <p>Yesterday, the Government Accountability Office (GAO) released their review of 18F and the U.S. Digital Service and our work to transform federal digital services. We appreciate GAO’s review of 18F’s important work and mission.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/transparency/" class="usa-label post-tag"> transparency </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/05/10/gsa-invests-in-18fs-work-with-new-service/" class="post-link text-no-underline"> GSA invests in 18F's work with new service </a> </h2> <p><span class="post-date">May 10, 2016</span> </p> <p>The GSA has created the Technology Transformation Service as a third pillar of services for federal agencies alongside the Public Buildings Service and Federal Acquisition Service.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/general-services-administration/" class="usa-label post-tag"> general services administration </a> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/technology-transformation-services/" class="usa-label post-tag"> technology transformation services </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2015/05/14/18Fpages/" class="post-link text-no-underline"> Moving from GitHub Pages to 18F Pages </a> </h2> <p><span class="post-date">May 14, 2015</span> </p> <p>As part of 18F's effort to generate helpful documentation for all digital service teams, we have launched https://pages.18f.gov/, aka “18F Pages,” an ever-growing site that contains guides, best practices, and more.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2014/09/18/getting-to-work-for-the-american-people/" class="post-link text-no-underline"> Getting to work for the American people </a> </h2> <p><span class="post-date">September 18, 2014</span> </p> <p>Over the last six months, 18F has embarked on a mission to transform the way the U.S. Government builds and buys digital services. We’re currently working with more than half a dozen agencies to help them deliver on their missions in a design-centric, agile, open, and data-driven way.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2014/05/09/a-few-notes-on-notalone-gov/" class="post-link text-no-underline"> A few notes on NotAlone.gov </a> </h2> <p><span class="post-date">May 9, 2014</span> </p> <p>At the end of April, Vice President Biden, while rolling out the final report of the White House's 90-day Task Force to Protect Students from Sexual Assault, announced the launch of NotAlone.gov, a website built by 18F and the Presidential Innovation Fellows.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/presidential-innovation-fellows/" class="usa-label post-tag"> presidential innovation fellows </a> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/culture/" class="usa-label post-tag"> culture </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2014/03/12/coming-soon/" class="post-link text-no-underline"> Coming soon </a> </h2> <p><span class="post-date">March 12, 2014</span> </p> <p>Coming soon!</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> </span> </li> </ul> </div> </div> </section> </main> <footer> <div class="grid-container padding-y-6"> <hr class="hr-1-dark footer-hr-alignment"> <div class="grid-row grid-gap"> <div class="tablet:grid-col-3"> <img 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