Request a USPS Refund: International

<!DOCTYPE HTML><html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Request a USPS Refund: International | USPS</title>  <link rel="stylesheet" type="text/css" href="/iwov-resources/fixed-layout/one-column.css">  <meta name="keywords" content="International, Returns, refund, customer service, undeliverable, overcharged, guarantee, GXG, PMEI">  <meta name="description" content="Learn how to request a refund for Priority Mail Express International, International Click-N-Ship, and other services for mail sent outside the United States.">  <meta name="vpath" content="">  <link rel="stylesheet" href="/ContentTemplates/common/css/customer.css" type="text/css">  <link rel="stylesheet" href="/ContentTemplates/common/css/usps.css" type="text/css"> <meta name="viewport" content="width=device-width, initial-scale=1"><meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta property="og:url" content="https://www.usps.com/help/international-refunds.htm" /><meta 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aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/mail-shipping-services.htm">Mail & Shipping Services</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/priority-mail-express.htm">Priority Mail Express</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/priority-mail.htm">Priority Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/ground-advantage.htm">USPS Ground Advantage</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/first-class-mail.htm">First-Class Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/apo-fpo-dpo.htm">Military & Diplomatic Mail</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/package-intercept.htm">Redirecting a Package</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/money-orders.htm">Money Orders</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/claims.htm">Filing a Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/refunds.htm">Requesting a Refund</a></li> <div class="desktop-only mailship-addition"><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/go-now.htm"><img src="https://www.usps.com/ship/go-now.png" alt="Mail and Ship image with call to action." /></a></div> </ul> <form method="get" class="search global-header--search" tabindex="-1" action="https://www.usps.com/search"> <span aria-hidden="false" tabindex="-1" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-mail-ship">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" 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Package</a></li> <li class="tool-redelivery"><a role="menuitem" tabindex="-1" href="https://tools.usps.com/redelivery.htm">Schedule a Redelivery</a></li> <li class="tool-hold"><a role="menuitem" tabindex="-1" href="https://holdmail.usps.com/holdmail/">Hold Mail</a></li> <li class="tool-change"><a role="menuitem" tabindex="-1" href="https://moversguide.usps.com/?referral=MG80">Change of Address</a></li> <li class="tool-pobol"><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/po-boxes.htm">Rent or Renew PO Box</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/">Managing Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://informeddelivery.usps.com/">Informed Delivery</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/forward.htm">Forwarding Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/package-intercept.htm">Redirecting a Package</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.uspssmartpackagelockers.com/package-recipients">USPS Smart Lockers</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/po-boxes.htm">PO Boxes</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/mailboxes.htm">Mailbox Guidelines</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/mail-for-deceased.htm">Mail for the Deceased</a></li> <div class="desktop-only manage-addition"><a role="menuitem" tabindex="-1" href="https://www.usps.com/manage/go-now.htm"><img src="https://www.usps.com/manage/go-now.png" alt="Manage image with call to action." /></a></div> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search track-manage" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-track-manage">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-track-manage" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navpostalstore" id="navpostalstore" href="#navbusiness" class="hidden-skip">Skip Shop Links</a> <a aria-expanded="false" class="menuitem" role="menuitem" tabindex="0" aria-haspopup="true" href="https://store.usps.com/store">Shop</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Shop</h3> <li class="tool-stamps"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/stamps">Stamps</a></li> <li class="tool-supplies"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/shipping-supplies">Shipping Supplies</a></li> <li class="tool-cards"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/cards-envelopes">Cards & Envelopes</a></li> <li class="tool-pse"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/pse/">Personalized Stamped Envelopes</a></li> <li class="tool-coll"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/collectors">Collectors</a></li> <li class="tool-gifts"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/gifts">Gifts</a></li> <li class="tool-business"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/business-supplies">Business Supplies</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/money-orders.htm">Money Orders</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/returns-exchanges.htm">Returns & Exchanges</a></li> <div class="desktop-only shop-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/store/go-now.htm"><img src="https://www.usps.com/store/go-now.png" alt="Store image with call to action."/></a> </div> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label class="visuallyhidden" tabindex="-1" for="global-header--search-track-store">Search the Postal Store: Keyword or SKU</label> <input tabindex="-1" autocomplete="off" placeholder="Search the Postal Store: Keyword or SKU" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-store" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navbusiness" id="navbusiness" href="#navinternational" class="hidden-skip">Skip Business Links</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="https://www.usps.com/business/">Business</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/business">Calculate a Business Price</a></li> <li class="tool-eddm"><a role="menuitem" tabindex="-1" href="https://eddm.usps.com/eddm/customer/routeSearch.action">Every Door Direct Mail</a></li> <div class="desktop-only business-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/business/go-now.htm"><img src="https://www.usps.com/business/go-now.png" alt="Business image with call to action."/></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/business-shipping.htm">Business Shipping</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.uspssmartpackagelockers.com/business">Ship to USPS Smart Locker</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/advertise-with-mail.htm">Advertising with Mail</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/every-door-direct-mail.htm">Using EDDM</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/vendors.htm">Mailing & Printing Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/customized-direct-mail.htm">Customized Direct Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/political-mail.htm">Political Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/promotions-incentives.htm">Promotions & Incentives</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/informed-delivery.htm">Informed Delivery Marketing</a></li> </ul> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/">USPS Connect</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/ecommerce.htm">eCommerce</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/local.htm">Local</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/postage-options.htm">Postage Options</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/verify-postage.htm">Verifying Postage</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/return-services.htm">Returns Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/label-broker.htm">Label Broker for Business</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/international-shipping.htm">International Business Shipping</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/manage-mail.htm">Managing Business Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/web-tools-apis/">USPS & Web Tools APIs</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/prices.htm">Prices</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search business-bottom" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-business">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-business" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navinternational" id="navinternational" href="#navhelp" class="hidden-skip">Skip International Links</a> <a class="menuitem" tabindex="0" aria-expanded="false" aria-haspopup="true" role="menuitem" href="https://www.usps.com/international/">International</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/?country=10440">Calculate International Prices</a></li> <li class="tool-international-labels"><a role="menuitem" tabindex="-1" href="https://cns.usps.com/">Print International Labels</a></li> <li class="tool-international-forms"><a role="menuitem" tabindex="-1" href="https://cfo.usps.com/cfo-web/labelInformation.html">Print Customs Forms</a></li> <div class="desktop-only international-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/international/go-now.htm"><img src="https://www.usps.com/international/go-now.png" alt="International image with call to action" /></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/">International Sending</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/letters.htm">How to Send a Letter Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/preparing-international-shipments.htm">How to Send a Package Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/shipping-restrictions.htm">International Shipping Restrictions</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/international-how-to.htm">Shipping Internationally Online</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/insurance-extra-services.htm">International Insurance & Extra Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/customs-forms.htm">Completing Customs Forms</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/apo-fpo-dpo.htm?pov=international">Military & Diplomatic Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/money-transfers.htm">Sending Money Abroad</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/passports.htm">Passports</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/mail-shipping-services.htm">Comparing International Shipping Services</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-express-international.htm">Priority Mail Express International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-international.htm">Priority Mail International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-package-international-service.htm">First-Class Package International Service</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-mail-international.htm">First-Class Mail International</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-claims.htm">Filing an International Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-refunds.htm">Requesting an International Refund</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-international">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-international" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navhelp" id="navhelp" href="#navsearch" class="hidden-skip">Skip Help Links</a> <a aria-expanded="false" class="menuitem" 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href="https://www.usps.com/search/results.htm?PNO=1&keyword=Passports">PASSPORTS</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Free%20Boxes">FREE BOXES</a></li> </ul> </div>  </div> </li> </ul> </nav> <div class="search--wrapper-hidden" id="search--display"> <span aria-hidden="false" class="input--wrap-label"> </span> <form role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span aria-hidden="false" class="input--wrap"> <div class="easy-autocomplete search-box"> <label class="visuallyhidden" for="global-header--search-track-mob-search">Enter Search term for Search USPS.com</label> <input autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q fsrVisible global-header--search-track" id="global-header--search-track-mob-search" maxlength="256" name="q" type="text" /> <input value="Search" 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border-bottom: 5px solid #f637c6; } p+ul,p+ol { margin-top: 0; } .left { text-align: left; float:none; clear:both; } .center { text-align:center; } .sm-txt-title { width: 100%; } a:focus, a:hover { text-decoration:none; color:#595959; } .button--primary { background-color: #333366; padding: 10px 20px; color: #FFFFFF; border-radius: 3px; margin: 20px 0; display: inline-block; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } a.button--primary:hover, .no-touch .expand-unit a.button--primary:hover,.no-touch .expand-unit a.button--primary:focus, .no-touch a.button--primary:focus, .no-touch a.button--primary:hover{ color:#333366; text-decoration:none; background: #F7F7F7; } .button--secondary { color: #333366; padding: 10px 20px; margin: 0; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; border-radius: 3px; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; background-color:#FFFFFF; border:1px solid #333366; border-radius: 3px; margin: 12px 0 25px 0; max-width:none; } .button--secondary:hover { color:#595959; text-decoration:none; background-color:#F7f7f7 } .button--secondary:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } .button--link { color:#333366; font-size:16px; line-height:16px; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } .button--link:after { content: ""; display: inline-block; height: 15px; width: 20px; background-image: url(/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: 10px; top: 2px; position: relative; left: -5px; } .button--link:hover { color: #337ab7; text-decoration:none; text-decoration: none; } .button--link:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } p a.button--primary, p a.button--secondary { margin: 0 15px 15px 0; max-width: 225px; } /* :not(.faq-section) h3 a { color:#333366; text-decoration:none; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; position: relative; } :not(.faq-section) h3 a:after { content: ""; display: inline-block; background-image: url(https://www.usps.com/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 15px; width: 15px; left: 30px; top: 0px; } */ .no-overflow { overflow:hidden; } .drop-shadow { box-shadow: 2px 2px 8px 1px #595959; } .jumbotron { padding-top: 0; padding-bottom: 0; overflow: hidden; margin-bottom: 60px; } .titlecut p { padding-right:30%; } @media (max-width: 992px){ .titlecut p { padding-right:15%; } /* FONTS */ .button--holder { text-align: center; } .container-fluid h2, .jumbotron h2 { margin-top:30px; margin-bottom:15px; } .container-fluid h2, .jumbotron h2 { margin-top:15px; margin-bottom:15px; } p.button--holder { text-align: left; margin-top:0; width:100%; white-space:nowrap; } .jumbotron.hero-component { padding-bottom:20px; } } @media (max-width: 767px) { .titlecut p { padding-right:0%; } .titlecut p a { margin-bottom: 50px; } /* FONTS */ .page-wrap { padding-left: 0px!important; padding:0px!important; } .jumbotron .col-xs-12 img { padding-left: 0!important; margin-left: -15px!important; width: 115%; padding-right: 0; } .content { padding-left: 0px!important; } .jumbotron { margin-bottom: 30px;!important } .jumbotron img { padding-left: 0!important; margin-left: -15px!important; } .col-lg-1, .col-lg-10, .col-lg-11, .col-lg-12, .col-lg-2, .col-lg-3, .col-lg-4, .col-lg-5, .col-lg-6, .col-lg-7, .col-lg-8, .col-lg-9, .col-md-1, .col-md-10, .col-md-11, .col-md-12, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-sm-1, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9, .col-xs-1, .col-xs-10, .col-xs-11, .col-xs-12, .col-xs-2, .col-xs-3, .col-xs-4, .col-xs-5, .col-xs-6, .col-xs-7, .col-xs-8, .col-xs-9 { position: relative; min-height: 1px; padding-right: 10px!important; padding-left: 10px!important; } } /* expand */ /* faq */ .faq-section span.expand, .visible-expand span.expand { margin-right: 45px; display:block; } .container-fluid.faq-section { padding-bottom: 50px; } .faq-section { } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; padding-left: 30px; } .faq-unit h4 a, .expand-unit h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active h4:after, .expand-unit.active h4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .faq-unit.active, .faq-unit:hover, .expand-unit:active, .expand-unit:hover { background:#ededed; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p, .visible-expand p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:30%; } .visible-expand div.expand-unit>p, .visible-expand p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:100%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .faq-section.full-width .faq-unit h4 a { width: 90%; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } .faq-section.full-width .faq-unit h4 { padding-right: 20%; } .full-width .faq-unit.active .drawer * { padding-right:30%; } .inline-disclaimer { display:inline !important; } .faq-unit h4 { cursor: pointer; } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; } .expand-unit>h4 { padding-left:30px; } .faq-unit>h4 a, .expand-unit>h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after,.expand-unit>.header-3:after,.expand-unit>.header-4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active>h4:after, .expand-unit.active>h4:after,.expand-unit.active>.header-3:after,.expand-unit.active>.header-4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .jumbotron .faq-unit.active, .jumbotron .faq-unit:hover, .jumbotron .expand-unit:active, .jumbotron .expand-unit:hover { background:#f7f7f7; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } @media (max-width: 992px){ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 0!important; margin-right: 0!important; } } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand h2 { white-space: normal; display: inline-block; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p, .visible-expand p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:30%; } .visible-expand div.expand-unit>p, .visible-expand p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:64%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } strong, h4 { font-weight:normal; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } @media (min-width: 744px){ .hero-component .row.bg-img { background: url(/assets/images/ship/packages/hero-image-shipments-desktop.png); background-repeat: no-repeat; background-position: 100% 0; background-size: 50% 100%; overflow: visible; max-width: none; } } .nowrap { white-space: nowrap; } span.expand-all { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; cursor: pointer; white-space: nowrap; float: right; bottom: 0; position: absolute; right: 50px; } span.expand-all:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand-all.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top: 0; transition: transform 0.2s ease-out; } .expand-unit .drawer h4 { margin-top: 23px; } a sup { text-decoration: none; font-size: 75%; vertical-align: super; top: 0; line-height: 16px; display: inline-block; } a:hover sup { border-bottom: 1px solid #333366; padding-bottom: 3px; } .drawer h5 { border-bottom: 0; margin-top: 20px; margin-bottom: 0; } p a.button--primary, p a.button--secondary { max-width:none; text-decoration:none!important; } @media (max-width: 776px){ .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:95%; } .visible-expand .expand-unit .drawer { width:95%; padding-left:15px; } } @media (max-width: 992px){ /* FAQ SECTION/EXPAND */ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 5px!important; margin-right: 5px!important; } .faq-unit { padding-left: 0px; padding-right: 0px; } } </style> <style> @media (min-width: 768px){ .vdrawers .expandv { display:none; } .img-draw {float:right;margin-right:25px; margin-left:75px;margin-bottom:30px;position:absolute; right:0px;} } @media (max-width: 767px){ .img-draw{display:inline-block; margin: 0 auto;padding-top:30px;} .v-tab .active div.visuallyhidden { display:block; height:auto; width:auto; clip:auto; } .vdrawers .expandv { margin-right: 30px; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; top: 0; right:15px; position: relative; cursor: pointer; padding: 0 0 10px 0; white-space: nowrap; float: right; } .vdrawers .expandv:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 10px; position: absolute; right: -30px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .vdrawers.active .expandv:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:0; } .vdrawers h2 { padding: 30px 0 10px 0; margin: 0; display: block; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p.button--holder { padding:20px 0 0 0; } .img-draw img { width: 70%; } } @media (min-width: 768px) { .v-tab h3 { padding-bottom: 20px; margin-bottom:0; } .v-tab h3+p { padding-top: 0; margin-top:0; margin-bottom:0; padding-bottom: 20px; } } .no-touch .expand-unit a:hover, .no-touch .expand-unit a:focus { color: #337ab7; } .faq-unit:hover, .expand-unit:hover { background-color: transparent; } .expand-unit .header-2,.expand-unit .header-3,.expand-unit .header-4 { color:#333366!important; position:relative; padding-right:40px; } .header-2 a, .header-3 a, .header-4 a, a .header-2, a .header-3, a .header-4 { padding-right:30px; } .no-touch a:hover, .no-touch a:focus { color: #337ab7; } .hero-text ~ div img {max-width: fit-content;} .visible-expand h2.header-2 { margin-bottom: 30px; } .visible-expand .titlehold h2.header-2 { margin-bottom: 0; } .titlehold { padding-bottom: 30px; } .hero-text a.selected { pointer-events: none; } </style> <style> /* VERTICAL TABS */ .v-tab-content div { display:none; } .v-tab div.active, .v-tab div.active:hover { background-color:#333366; } .v-tab h3 { margin-top:0; padding-top:20px; margin-bottom: 5px; } .v-tab p { margin-bottom:0; padding-bottom: 24px; margin-top: 10px; display: inline-block; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#FFFFFF; } .v-tab div:hover a h3,.v-tab div:hover a p { color:#333366; } .v-tab a { text-decoration:none; position:relative; } .v-tab>div { border-bottom: 1px solid #d9d9d9; } .v-tab div { position:relative; padding-right: 40px; padding-left:20px; } .v-tab div:hover { background-color:#ededed; } .v-tab-content div.active,.v-tab div.active { display:block; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 60px 0; } .v-tab div.active:after { background-image: url(/component-guide/white-arrow.svg); } @media (max-width: 992px){ /* VERTICAL TABS COMPONENT*/ .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } } @media (min-width:768px){ .rtable th a:hover { color: #333366!Important; } .vdrawers h2 { padding: 50px 0; margin:0; } /* VERTICAL TAB */ .v-tab div:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 40%; position: absolute; right: 5px; } .v-tab p { padding-right: 40px; padding-left: 15px; } .v-tab h3 { padding-right: 40px; padding-left: 15px; } } @media (max-width: 767px) { /* VERTICAL TAB*/ .v-tab div { position: relative; padding-right: 10px; padding-left: 10px; } .v-tab div:first-of-type { border-top: 1px solid #ededed; } .v-tab div:after { -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); height: 40px; width: 40px; position: absolute; top: 15px; transition: transform 0.2s ease-out; } .v-tab h3 { padding-bottom: 15px; } .v-tab div.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .v-tab div div { padding-right: 0px; padding-left:0; } .v-tab div div:after { display:none; } .v-tab a p { display:none; } .v-tab .active a p { display:block; } .v-tab div.active, .v-tab div.active:hover { background-color:#ededed; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#333366; } .v-tab div.active:after {display:none;} .v-tab div a h3:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; position: absolute; right: 0; display: inline-block; top: 40%; position: absolute; right: 5px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .v-tab div.active a h3:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:20%; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p+p { padding-top: 20px; } .v-tab a.button--link { padding: 25px 0; } div.active > *:last-child { margin-bottom: 20px; } .v-tab.col-xs-12 img { margin-left: 0!important; width: 70%; display: block; max-width: 250px; padding-bottom: 15px; } } .header-4 + .header-4 { margin-top: 20px; margin-bottom: 0; } .v-tab-content ul, .v-tab-content ol { margin-left:25px; } .expand-unit a.expand-less { margin-top:10px } .col-1-txt { margin-bottom: 30px; } .col-1-short { margin-bottom: 30px; } p a.button--link, a.button--link { text-decoration:underline; color: #337ab7; font-family: inherit; border-right: 0; border-left: 0; border-top: 0; margin: 0 0 0 0; padding: 0 0 0 0; min-width: 0!important; border-radius: 0; display: inline-block; } section p a,section li a { text-decoration:underline; color: #337ab7; font-weight:normal; font-family:inherit; } .button--link:after { display:none; } a:focus, a:hover { color: #337ab7; text-decoration: none; border-bottom:NONE; } section p a:link, section li a:link { text-decoration: underline; } p a:link:hover, p a:link:focus, li a:link:hover, li a:link:focus { text-decoration: none; } @media (max-width: 992px) { .col-1-txt.col-xs-12,.col-2-txt.col-xs-12 { padding: 0 30px!important; } .hero-component .hidden-lg.col-xs-12 { padding-left:0!important; padding-right:0!important; } .hero-component .hero-text { padding-left:30px!important; padding-right:30px!important; } .col-md-8.col-md-offset-2.col-sm-8.col-sm-offset-2.col-xs-12 { padding-left: 15px!important; padding-right: 15px!important; } .container-fluid.visible-expand { padding: 0 30px; } } .hero-text a { border-bottom: 4px solid transparent; } .hero-text a.selected { border-bottom: 4px solid #e71921; } .startTab { display: inline-block; padding-left: 0 !important; margin-top: 20px; font-size: 18px; color: #d9d9d9; } .hero-text h1.header-1 { margin-top: 20px; margin-bottom: 0px; } .startTab a { color: #333366; } a:hover sup { border-bottom:none!impoRTANT; text-decoration:none!Important; } @media (max-width: 500px){ .startTab { font-size: 14px; color:transparent; width:100%; } .startTab a { display: inline-block; text-align: left; color: #333366; margin-right: 40px; margin-bottom: 20px; } .hero-text .startTab a { margin-right: 10px; } } </style> <section> <div class="jumbotron hero-component"> <div class="container-fluid"> <div class="row"> <div class="hidden-xlg hidden-lg hidden-md col-sm-12 col-xs-12"> <img alt="Man using a laptop." src="/assets/images/help/int-refunds-mobile.jpg"> </div> <div class="col-md-7 col-sm-12 col-xs-12 hero-text"> <h1 class="header-1 left">Request a USPS Refund: International</h1> <div class="startTab"><a href="/help/refunds.htm">Domestic Refunds</a> | <a href="#" class="selected">International Refunds</a></div> <p>If you sent something from the U.S. to another country, you may be eligible for a postage or fee refund if any of the following apply: </p> <ul> <li>Delivery standards for applicable Priority Mail Express International<sup>®</sup> or Priority Mail Express International with Money-Back Guarantee Service guarantees were not met.</li> <li>Full service was not rendered, or you were incorrectly charged return charges for undeliverable-as-addressed, First-Class Mail International<sup>®</sup>, First-Class Package International Service<sup>®</sup>, and Priority Mail International<sup>®</sup> items.</li> <li>You were overcharged. </li> </ul> <p>Learn more about requesting an international USPS<sup>®</sup> refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see <a href="/help/international-claims.htm">File a USPS Claim: International</a>.)</p> </div> <div class="col-lg-5 col-md-5 hidden-sm hidden-xs"> <img alt="Man using a laptop." src="/assets/images/help/int-refunds-hero.jpg"> </div> </div> </div> </div> </section> <style> section.jumbotron.alert-topper.red { background: transparent; margin-top:60px; margin-bottom: 30px; } .jumbotron.hero-component.alert-top { text-align: center; background-color: transparent; margin-bottom: 20px; padding-left: 30px; padding-right: 30px; } .jumbotron.hero-component.alert-top p { border-right:0; border-top:0; border-bottom:0; border-left: 15px solid #3573B1; padding: 20px 20px; margin-top: 20px; text-align: left; width:100%; margin-bottom:0; background-color:#E7F6F8; } .alert-topper { margin: 0 auto; background-color: transparent; } .alert-topper p { max-width: 1170px; text-align: left; width: 100%; padding-left: 40px; padding-top: 12px; font-size: 16px; font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; padding-bottom: 16px; position: relative; } .alert-p { border-left: 0; position: relative; padding-left: 0; } .jumbotron.alert-topper .container-fluid { background-color: #E7F6F8; border-left: 15px solid #3573B1; padding-left:19px; } .alert-topper p:first-child:before { content: ''; display: inline-block; background: url(/assets/images/global/info-icon.svg); width: 22px; height: 22px; background-size: 22px 22px; position: absolute; margin-left: 0; left: 0; background-repeat: no-repeat; top: 12px; } } .alert-top, .alert-topper { max-width: 1175px; margin:0 auto; margin-top:60px; } .alert-top a, .alert-topper a { color: #005EA2; text-decoration: underline; } .alert-top a:hover, .alert-topper a:hover { color: #005EA2; text-decoration: none; } .jumbotron.hero-component.alert-top.red p, .jumbotron.alert-topper.red .container-fluid { border-left: 15px solid #e71921; background-color:#f4e3db; } .alert-topper p+p { margin-top: 0; margin-bottom: 0; padding-top: 10px; padding-bottom: 10px; } .alert-topper p:last-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-topper p:first-child { margin-bottom: 15px; padding-bottom: 15px; } </style>  <section class="jumbotron alert-topper red"> <div class=""> <div class="container-fluid"> <div class="alert-p"> <p><strong>ALERT:</strong> Effective November 29, 2024, international mail service to <strong>Canada</strong> is temporarily suspended, due to the strike of the Canadian Union of Postal Workers. <a href="https://about.usps.com/newsroom/service-alerts/international/canada-suspension.htm" target="_blank">Learn more</a>.</p> </div> </div> </div> </section> <section class="jumbotron"> <div class=""> <div class="container-fluid visible-expand"> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12 titlehold"> <h2 class="header-2">Requesting an International Service Refund</h2> <p>Some international refund requests begin with an inquiry process. Learn how to start your request. For detailed eligibility information, see the <a target= "_blank" href="https://pe.usps.com/text/Imm/immc9_010.htm">International Refunds - Eligibility Details (IMM 940)</a>.</p> <span class="expand-all">Expand All</span> </div> </div> <style> .expand-unit.no-show p a{ display:none!important; } </style> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12">  <div class="expand-unit"> <h3 class="header-3"><a class="header-3" href="#">International Click-N-Ship Labels</a></h3> <p>Unused international Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).</p> <div class="drawer"> <h4 class="header-4">Online Refunds for Unused Click-N-Ship (CNS) Labels</h4> <p><strong>What Is Eligible</strong></p> <ul> <li>Labels that have not been scanned by the postage system.</li> <li>Labels created within the past 30 days of label print date.</li> <li>Labels that do not already have a refund request.</li> </ul> <p><strong>Request a Refund</strong></p> <ol> <li>Log in to your <a href="https://cns.usps.com/">Click-N-Ship account</a>.</li> <li>Click Shipping History. </li> <li>Check the labels you want refunded.</li> <li>Where you see, Track Labels, select Refund Labels from the dropdown list.</li> <li>Click Proceed.</li> </ol> <h4 class="header-4">Older Unused Click-N-Ship (CNS) Labels </h4> <p>If a label was printed more than 30 but less than 60 days ago, <a href="mailto:uspstechnicalsupport@mailps.custhelp.com?SUBJECT=Click-N-Ship%20Refund%20Request">email the Click-N-Ship Help Desk</a> for a refund. Include this information in your email: </p> <ul> <li>Username</li> <li>Click-N-Ship account number</li> <li>Label number</li> <li>Transaction number and date</li> </ul> </div> </div> <div class="expand-unit"> <h3 class="header-3"><a class="header-3" href="#">Priority Mail Express International (PMEI)</a></h3> <p>The Postal Service™ will refund postage of Priority Mail Express International® items with some restrictions.</p> <div class="drawer"> <h4 class="header-4">When to Apply</h4> <p>You must make your inquiry within 90 days of the mailing date.</p> <h4 class="header-4">What Is Eligible</h4> <p>The Postal Service will refund postage only when:</p> <ul> <li>The inquiry process confirms that there is loss, damage, or missing contents.</li> <li>Inquiry was initiated within the 90-day filing period.</li> <li>The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred. </li> <li>You submit PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service; this form is available at Post Office™ locations, postal retail units, and business mail entry units (BMEUs).</li> </ul> <p><a href="http://pe.usps.com/text/imm/immc9_002.htm#ep985404"><strong>Priority Mail Express International Inquiry Process</strong></a></p> <p><a href="http://pe.usps.com/text/imm/immc9_001.htm"><strong>Inquiries, Indemnities, and Refunds</strong></a></p> <h4 class='header-4'>Request a Refund</h4> <p>Call the Customer Care Center at 1-800-222-1811.</p> </div> </div> <div class="expand-unit"> <h3 class="header-3"><a class="header-3" href="#">Priority Mail Express International with Money-Back Guarantee Service</a></h3> <p>If your Priority Mail Express International shipment did not arrive on the guaranteed delivery date, you can request a refund.</p> <div class="drawer"> <h4 class="header-4">When to Apply</H4> <p>You must start your inquiry within 30 days of the mailing date. <a href="https://pe.usps.com/text/imm/immc9_002.htm#ep985404" target="_blank">See the International Mail Manual for more details</a>.</p> <h4 class="header-4">What Is Eligible</h4> <p>The Postal Service will refund postage only when:</p> <ul> <li>Your inquiry was initiated within 30-days of the mailing date.</li> <li>The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.</li> <li>You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees - Priority Mail Express International with Guarantee Service.</li> </ul> <h4 class='header-4'>Request a Refund</h4> <p>Call the Customer Care Center at 1-800-222-1811.</p> </div> </div> </div> </div> </div> </div> </section> <script src="/assets/script/globals/jquery.min.js"></script> <script src="/assets/script/globals/popper.min.js"></script> <script src="/assets/script/globals/bootstrap.js"></script> <script> $( document ).ready(function() { /* $(".hero-text a[href='#']").on('click touchend', function(e){ e.preventDefault(); 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