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for Libraries</a></li> <li><a href="/web/20170903210103/https://www.tsl.texas.gov/tbp">Talking Book Program</a></li> <li><a href="/web/20170903210103/https://www.tsl.texas.gov/slrm">Records Management</a></li> </ul> </div> </nav> <div id="page" class=" "> <div id="main"> <div id="content" class="column" role="main"> <div id="wrapper"> <nav class="breadcrumb" role="navigation"><h2 class="element-invisible">You are here</h2><ol><li><a href="/web/20170903210103/https://www.tsl.texas.gov/">Home</a> › </li></ol></nav> <a id="main-content"></a> <article class="node-4143 node node-page view-mode-full clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><h1>The Public Information Act</h1> <h2>Internal Links</h2> <p><a class="intlink" href="#req">Rights of Requestors</a> | <a class="intlink" href="#gov">Responsibilities of Governmental Bodies</a> | <a class="intlink" href="#proc">Procedures to Obtain Information</a></p> <h2>Related Links</h2> <p><a class="intlink" href="/web/20170903210103/https://www.tsl.texas.gov/agency/customer/compact.html">Compact with Texans</a> | <a class="intlink" href="/web/20170903210103/https://www.tsl.texas.gov/agency/customer/index.html">Our Customer Service Policies</a> | <a class="intlink" href="/web/20170903210103/https://www.tsl.texas.gov/landing/webpolicies.html">Our Web Policies and Disclaimers</a> | <a class="intlink" href="/web/20170903210103/https://www.tsl.texas.gov/agency/customer/fees.html">Fee Schedule</a></p> <hr/> <p><a href="https://web.archive.org/web/20170903210103/http://www.statutes.legis.state.tx.us/Docs/GV/htm/GV.552.htm">The Public Information Act, Texas Government Code Chapter 552</a>, gives you the right to access government records; and an officer for public information and the officer's agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information.</p> <p>Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought.</p> <h3><a id="req" name="req"></a>Rights of Requestors</h3> <p>You have the right to:</p> <ul> <li>Prompt access to information that is not confidential or otherwise protected;</li> <li>Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;</li> <li>Receive certain kinds of information without exceptions, like the voting record of public officials, and other information;</li> <li>Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;</li> <li>Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both;</li> <li>A waiver or reduction of charges if the governmental body determines that access to the information primarily benefits the general public;</li> <li>Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;</li> <li>Lodge a written complaint about overcharges for public information with the Office of the Attorney General. Complaints of other possible violations may be filed with the county or district attorney of the county where the governmental body, other than a state agency, is located. If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.</li> </ul> <p class="top rteright"><a href="#top">return to top</a></p> <h3><a id="gov" name="gov"></a>Responsibilities of Governmental Bodies</h3> <p>All governmental bodies responding to information requests have the responsibility to:</p> <ul> <li>Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;</li> <li>Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements;</li> <li>Be informed about open records laws and educate employees on the requirements of those laws;</li> <li>Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, has amended the request, or has sent a complaint of overcharges to the OAG, in writing before finalizing the request;</li> <li>Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;</li> <li>Request a ruling from the Office of the Attorney General regarding any information the governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;</li> <li>Segregate public information from information that may be withheld and provide that public information promptly;</li> <li>Make a good faith attempt to inform third parties when their proprietary information is being requested from the governmental body;</li> <li>Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.</li> </ul> <p class="top rteright"><a href="#top">return to top</a></p> <h3><a id="proc" name="proc"></a>Procedures to Obtain Information</h3> <ol> <li>Submit a request by mail, fax, email or in person according to a governmental body's reasonable procedures.</li> <li>Include enough description and detail about the information requested to enable the governmental body to accurately identify and locate the information requested.</li> <li>Cooperate with the governmental body's reasonable efforts to clarify the type or amount of information requested.</li> </ol> <h4><strong>A. Information to be released</strong></h4> <ul> <li>You may review it promptly, and if it cannot be produced within 10 working days the public information officer will notify you in writing of the reasonable date and time when it will be available.</li> <li>Keep all appointments to inspect records and to pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.</li> </ul> <h4 class="indent">B. Cost of Records</h4> <ul> <li>You must respond to any written estimate of charges within 10 business days of the date the governmental body sent it or the request is considered automatically withdrawn.</li> <li>If estimated costs exceed $100.00 (or $50.00 if a governmental body has fewer than 16 full time employees) the governmental body may require a bond, prepayment or deposit.</li> <li>You may ask the governmental body to determine whether providing the information primarily benefits the general public, resulting in a waiver or reduction of charges.</li> <li>Make a timely payment for all mutually agreed charges. A governmental body can demand payment of overdue blanaces exceeding $100.00, or obtain a security deposit, before procesing additional requests from you.</li> </ul> <h4>C. Information that may be withheld due to an exception</h4> <ul> <li>By the 10th business day after a governmental body receives your written request, a governmental body must: <ol> <li>request an Attorney General opinion and state which exceptions apply;</li> <li>notify the requestor of the referral to the Attorney General; and</li> <li>notify third parties if the request involves their proprietary information.</li> </ol> </li> <li>Failure to request an Attorney General opinion and notify the requestor within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it.</li> <li>Requestors may send a letter to the Attorney General arguing for release, and may review arguments made by the governmental body. If the arguments disclose the requested information, the requestor may obtain a redacted copy.</li> <li>The Attorney General must issue a decision no later than the 45th working day from the day after the attorney general received the request for a decision. The attorney general may request an additional 10 working day extension.</li> <li>Governmental bodies may not ask the Attorney General to "reconsider" an opinion.</li> </ul> <p> </p> <h4>D. To request information from the Texas State Library and Archives Commission</h4> <ul> <li>Please contact:  Mark Smith, Director and Librarian, Texas State Library and Archives Commission</li> <li>You may send your request by mail to: P.O. Box 12927, Austin, TX 78711</li> <li>By e-mail to: <a href="https://web.archive.org/web/20170903210103/mailto:director.librarian@tsl.texas.gov">director.librarian@tsl.texas.gov</a></li> <li>By fax to:512-463-5436</li> <li>In person at: Lorenzo de Zavala State Library and Archives Building, 1201 Brazos, Austin, TX 78711 <p>For complaints regarding failure to release public information please contact your local County or District Attorney at: 512-473-9415 (Travis County Attorney) or 512-473-9400 (Travis County District Attorney)</p> <p>You may also contact the Office of the Attorney General, Open Government Hotline, at 512-478-6736 or toll-free at 1-877-673-6839.</p> <p>For complaints regarding overcharges, please contact the Office of the Attorney General Cost Rules Administrator at 512-475-2497.</p> <p>If you need special accommodation pursuant to the Americans With Disabilities Act (ADA), please contact our ADA coordinator, Donna Osborne at 512-463-5440.</p> </li> </ul> <p class="top rteright"><a href="#top">return to top</a></p> </div></div></div> </article> <div class="tslac-modified-date">Page last modified: December 18, 2015</div> </div> </div> </div> </div> <footer id="footer"> <div id="footer-inner"> <div class="region region-footer"> <div id="block-panels-mini-site-footer" class="block block-panels-mini first last odd"> <div id="tslac-footer"> <div class="col col_1"> <div class="panel-pane pane-custom pane-1"> <p><strong>Texas State Library and Archives</strong></p> <p>1201 Brazos St.<br/> Austin, TX 78701</p> <p><span style="font-size:12px;">Mail: P.O. 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