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The great remake: Manufacturing for modern times | McKinsey

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Manufacturing for modern times</div></h1></div><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-10 mck-u-animation-blur-in-800 ArticleDefault_mck-c-article-default__description__sjoe9"><div><time datetime="2017-08-29T00:00:00Z">August 29, 2017</time> | Article</div></div></div></div></div></div></div><div class="mck-o-container"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing mdc-u-grid mdc-u-grid-gutter-xxl"><section data-layer-region="article-body-header" class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400 byline-share-container"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-8 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-8 mdc-u-ts-9"><span> </span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j">Erin Blackwell<!-- -->聽</span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/tony-gambell" class="mdc-c-link-inline___7DRrt_2734c4f mdc-c-link-inline--secondary___YKoOK_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Tony Gambell</span></a>聽</span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/varun-marya" class="mdc-c-link-inline___7DRrt_2734c4f mdc-c-link-inline--secondary___YKoOK_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Varun Marya</span></a><span> 聽</span></span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/christoph-schmitz" class="mdc-c-link-inline___7DRrt_2734c4f mdc-c-link-inline--secondary___YKoOK_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Christoph Schmitz</span></a></span></span></div><div class="mdc-u-grid-col-md-start-8 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-8 mdc-u-grid-col-lg-end-11 ArticleContent_mck-c-article-content__share-tools__kWRRw"></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-5"><div class="mck-u-links-inline">For manufacturers, modern times require not only modern methods but also a modern take on performance insights that have endured for decades.</div></div></div></section><main data-layer-region="article-body" class="mdc-u-grid mdc-u-grid-gutter-xxl"><div class="mdc-u-grid mdc-u-grid-col-1 mdc-u-grid-col-md-12"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div class="mdc-o-content-body mck-u-dropcap"><div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="DownloadsSidebar_mck-c-downloads-sidebar__iFmyt mck-o-xs-right-span"><div data-layer-region="downloads-right-rail"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f"></h3><div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f"><a data-component="mdc-c-link" href="#/download/%2F~%2Fmedia%2Fmckinsey%2Fbusiness%20functions%2Foperations%2Four%20insights%2Fthe%20great%20remake%20manufacturing%20for%20modern%20times%2Fthe-great-remake-manufacturing-for-modern-times-full-compenium-october-2017-final.pdf%3FshouldIndex%3Dfalse" class="DownloadsSidebar_mck-c-downloads-sidebar__download-link__fPqFQ mdc-c-link___lBbY1_2734c4f" target="_self" data-layer-event-prefix="Download Link" data-layer-action="click" data-layer-report-type="" data-layer-file-name="the-great-remake-manufacturing-for-modern-times-full-compenium-october-2017-final" data-layer-report-name="the-great-remake-manufacturing-for-modern-times-full-compenium-october-2017-final&gt;"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mdc-c-icon--size-md___yi5fA_2734c4f mck-download-icon"></span><span class="mdc-c-link__label___Pfqtd_2734c4f"> (PDF-4 MB)</span></a></div></div></div></div> <p><strong>A little more than 80 years ago,</strong> Charlie Chaplin鈥檚 classic movie <em>Modern Times</em> was released. The scene in which he tries to keep up with the assembly line with his arms flailing as he twists wrenches in each hand, is one of the best-known in film, and it鈥檚 still what many people (at least those who haven鈥檛 worked in factories) think of when they think of manufacturing.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor-signup mck-o-sm-left-span mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-signup"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-7 DisruptorSignUp_mck-c-disruptor-signup__heading__JR4i0"><div>Stay current on your favorite topics</div></h2></div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--align-left"><a data-component="mdc-c-link" href="/user-registration/register-mvc" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--primary___Ed-lT_2734c4f mdc-c-button--size-large___jwpUy_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Subscribe</span></a></div></div> <p>But those who know factories know how much they have changed since then: think of the differences between the factory of 2017 and 1937. Or 1977. Or even 2007. Think of the advances in automation, robotics, sensors, the Internet of Things, analytics, big data, artificial intelligence, and design methodologies. How much more will manufacturing change by 2027? By 2037?</p> <p>How do manufacturing organizations keep up with this pace of change鈥攁nd what will you, as a manufacturing leader, need to do to change with it?</p> <p>We believe we have entered a new era of manufacturing for modern times, where it鈥檚 at least as hard for organizations to keep up as it was for Charlie Chaplin. Today鈥檚 modern times have brought unprecedented demands, and not only for the perennial goal of more product for less money. They have increased customer and regulatory scrutiny, in the name of frictionless convenience and flawless quality. They have enabled advances in the availability, storage, and use of data in manufacturing. They have exacerbated product and demand complexity. And as a result, they have compelled managers toward ever-greater productivity improvements, whether through operational or structural transformations.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor1up mck-o-md-center mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-1up"><div class="mdc-u-grid mdc-u-grid-gutter-md mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 "><div class="mdc-u-grid-col-md-span-12"><header data-component="mdc-c-header" class="mdc-c-header"><div class="mdc-c-header__block___i1Lg-_2734c4f"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f"><div>Would you like to learn more about our <a href="/capabilities/operations/how-we-help-clients">Operations Practice</a>?</div></h3></div></header><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f mck-c-disruptor1up__content Disruptor1Up_mck-c-disruptor1up__content--links__VV4lE mdc-u-grid-gutter-md"><a data-component="mdc-c-link" href="" class="mdc-c-link-cta___NBQVi_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Visit our Manufacturing page</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mck-link-arrow-right-icon"></span></a></div></div></div></div> <p>As a result, we believe we are also on the cusp of a great remake in manufacturing. We expect some companies and even whole industries to accelerate toward this future, largely based on two factors: first, the level and speed at which modern times require change and second, the degree to which new digital advances will unlock opportunities.</p> <p>In the end, however, we believe that successful manufacturing companies will both embrace new advances, while staying true to enduring beliefs: that the foundational elements of manufacturing performance that were true in the industrial revolution, that were true for Henry Ford in the early 1900s, and that were true for Toyota in the 1980s remain true for all manufacturers today.</p> <p>With that in mind, we expect you鈥檒l find some topics in this compendium that are intriguing, some that are challenging, and others that provide further support to your current practices and capabilities, with material that is relevant from the C-suite to the front line. We hope that you and your colleagues find this compendium a valuable resource as you aspire to a new era in manufacturing leadership.</p> <p>We present this compendium of all new articles organized around three themes relevant to manufacturing companies today:</p> <h2>Modern times</h2> <p>In this first section, we explore the changing landscape of manufacturing across sectors. Over the next decade or so, global consumption is forecast to increase by about $23 trillion, and the consuming class by about 1.8 billion people. Consequently, the need to understand demand鈥攁nd how, where, and when to produce鈥攈as become even more critical. As digital capabilities become more attainable and understandable, the adoption of these technologies will drive levels of competitiveness and enable faster and more agile production systems. However, the basics of operational excellence will remain the foundation of an organization鈥檚 transformation and journey into the future.</p> <h2>Modern vision</h2> <p>For organizations to remain competitive, they must think about the value chain from beginning to end, through all aspects of production. In this next section, we dive deep into specific topics that we think are important for companies to consider. Some are technical concepts, such as advanced manufacturing, network optimization, and advanced analytics, while others focus on crucial mind-sets and behaviors, such as leadership and the workforce of the future.</p> <h2>Modern practices</h2> <p>With all of the concepts and theory for leaders to think about, it is often daunting to think about the actions necessary to make change happen. Trying to make everything happen at once can often lead to failure, while going too slow wastes an impossible-to-replace competitive advantage. In this section, we address some of the tactical steps needed to steer an organization on the right path forward. If you are a COO or other member of the C-suite, we hope you will pay special attention to the section on where manufacturing is going, to help you think about your strategic imperative and the future of your business.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor1up mck-o-md-center mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-1up"><div class="mdc-u-grid mdc-u-grid-gutter-md mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 "><div class="mdc-u-grid-col-lg-span-4 mdc-u-grid-col-md-span-5 Disruptor1Up_mck-c-disruptor1up__image___2Gc4"><picture data-component="mdc-c-picture"><img alt="The great re-make: Manufacturing for modern times" src="/~/media/mckinsey/business%20functions/operations/our%20insights/the%20great%20remake%20manufacturing%20for%20modern%20times/jpg-ops-dm-compendium-cover-1536x864.jpg?cq=50&amp;mh=145&amp;car=16:9&amp;cpy=Center" loading="lazy"/></picture></div><div class="mdc-u-grid-col-lg-span-8 mdc-u-grid-col-md-span-7"><header data-component="mdc-c-header" class="mdc-c-header"><div class="mdc-c-header__block___i1Lg-_2734c4f"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f"><div>The great re-make: Manufacturing for modern times</div></h3><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-7"><p><div>This 21-article compendium gives practical insights for manufacturing leaders looking to keep a step ahead of today&rsquo;s disruptions.</div></p></div></div></header><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f mck-c-disruptor1up__content Disruptor1Up_mck-c-disruptor1up__content--links__VV4lE mdc-u-grid-gutter-md"><a data-component="mdc-c-link" href="/capabilities/operations/our-insights/the-great-re-make-manufacturing-for-modern-times-compendium" class="mdc-c-link-cta___NBQVi_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">View the collection</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mck-link-arrow-right-icon"></span></a></div></div></div></div> <p>We hope the perspectives in this book prove to be both intriguing and instructional. Our aspirations are to help executive teams navigate the continually changing landscape of manufacturing more confidently and help them prepare for future disruption.</p> <p>Get ready for <em>the great remake</em>.</p> <p>Get ready for <em>manufacturing in modern times</em>. We look forward to continued discussion on the topics most relevant to manufacturing today.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor-signup mck-o-lg-right-span mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-signup"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-4 DisruptorSignUp_mck-c-disruptor-signup__heading__JR4i0"><div>Stay current on your favorite topics</div></h2></div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--align-left"><a data-component="mdc-c-link" href="/user-registration/register-mvc" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--primary___Ed-lT_2734c4f mdc-c-button--size-large___jwpUy_2734c4f"><span 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partner in the <a href="/sitecore/service/notfound.aspx?item=web%3a%7bad2f3544-6d2c-4a11-8e66-14a990c7f611%7d%40en">Chicago office</a>, <a href="/our-people/varun-marya"><strong>Varun Marya</strong></a>&nbsp;is a senior partner in the <a href="/sitecore/service/notfound.aspx?item=web%3a%7bacf1e7be-eaa5-40c1-8129-99f8d0d0d0f8%7d%40en">San Francisco office</a>, and <a href="/our-people/christoph-schmitz"><strong>Christoph Schmitz</strong></a>&nbsp;is a senior partner in the Frankfurt office.</p></div></div></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-screen-only"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-5 mdc-u-grid-col-lg-end-9"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f mdc-u-align-center">Explore a career with us</h5><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f 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mdc-u-ts-6"><a data-component="mdc-c-link" href="/capabilities/operations/our-insights/sustaining-continuous-improvement-five-leaders-views" class="mdc-c-link-heading___Zggl8_2734c4f mdc-c-link___lBbY1_2734c4f"><div>Sustaining continuous improvement: Five leaders&rsquo; views</div></a></h6></div></div></div></div></div></div></div></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"locale":"en","dictionary":{},"sitecoreContext":{"route":{"name":"The great remake Manufacturing for modern times","displayName":"The great remake Manufacturing for modern times","fields":null,"databaseName":"web","deviceId":"fe5d7fdf-89c0-4d99-9aa3-b5fbd009c9f3","itemId":"01be201c-51e4-4680-b345-1e89c922674a","itemLanguage":"en","itemVersion":1,"layoutId":"ae753eb4-a035-40b4-83bf-4b4438df6742","templateId":"683910db-02ba-40ba-92e7-726c880160a9","templateName":"ArticleJSS","placeholders":{"jss-main":[{"uid":"232bb7e9-289f-492d-a916-2b6185e44a84","componentName":"ArticleTemplate","dataSource":"","fields":{"data":{"articleTemplate":{"title":{"jsonValue":{"value":"The great remake: Manufacturing for modern times"}},"sEOTitle":{"value":""},"description":{"jsonValue":{"value":"For manufacturers, modern times require not only modern methods but also a modern take on performance insights that have endured for decades."}},"sEODescription":{"value":""},"displayDate":{"jsonValue":{"value":"2017-08-29T00:00:00Z"}},"body":{"value":"[[DownloadsSidebar]] \u003cp\u003e\u003cstrong\u003eA little more than 80 years ago,\u003c/strong\u003e Charlie Chaplin\u0026rsquo;s classic movie \u003cem\u003eModern Times\u003c/em\u003e was released. The scene in which he tries to keep up with the assembly line with his arms flailing as he twists wrenches in each hand, is one of the best-known in film, and it\u0026rsquo;s still what many people (at least those who haven\u0026rsquo;t worked in factories) think of when they think of manufacturing.\u003c/p\u003e\n[[DisruptorSignUp left]]\n\u003cp\u003eBut those who know factories know how much they have changed since then: think of the differences between the factory of 2017 and 1937. Or 1977. Or even 2007. Think of the advances in automation, robotics, sensors, the Internet of Things, analytics, big data, artificial intelligence, and design methodologies. How much more will manufacturing change by 2027? By 2037?\u003c/p\u003e\n\u003cp\u003eHow do manufacturing organizations keep up with this pace of change\u0026mdash;and what will you, as a manufacturing leader, need to do to change with it?\u003c/p\u003e\n\u003cp\u003eWe believe we have entered a new era of manufacturing for modern times, where it\u0026rsquo;s at least as hard for organizations to keep up as it was for Charlie Chaplin. Today\u0026rsquo;s modern times have brought unprecedented demands, and not only for the perennial goal of more product for less money. They have increased customer and regulatory scrutiny, in the name of frictionless convenience and flawless quality. They have enabled advances in the availability, storage, and use of data in manufacturing. They have exacerbated product and demand complexity. And as a result, they have compelled managers toward ever-greater productivity improvements, whether through operational or structural transformations.\u003c/p\u003e\n[[disruptor1UP dis1]]\n\u003cp\u003eAs a result, we believe we are also on the cusp of a great remake in manufacturing. We expect some companies and even whole industries to accelerate toward this future, largely based on two factors: first, the level and speed at which modern times require change and second, the degree to which new digital advances will unlock opportunities.\u003c/p\u003e\n\u003cp\u003eIn the end, however, we believe that successful manufacturing companies will both embrace new advances, while staying true to enduring beliefs: that the foundational elements of manufacturing performance that were true in the industrial revolution, that were true for Henry Ford in the early 1900s, and that were true for Toyota in the 1980s remain true for all manufacturers today.\u003c/p\u003e\n\u003cp\u003eWith that in mind, we expect you\u0026rsquo;ll find some topics in this compendium that are intriguing, some that are challenging, and others that provide further support to your current practices and capabilities, with material that is relevant from the C-suite to the front line. We hope that you and your colleagues find this compendium a valuable resource as you aspire to a new era in manufacturing leadership.\u003c/p\u003e\n\u003cp\u003eWe present this compendium of all new articles organized around three themes relevant to manufacturing companies today:\u003c/p\u003e\n\u003ch2\u003eModern times\u003c/h2\u003e\n\u003cp\u003eIn this first section, we explore the changing landscape of manufacturing across sectors. Over the next decade or so, global consumption is forecast to increase by about $23 trillion, and the consuming class by about 1.8 billion people. Consequently, the need to understand demand\u0026mdash;and how, where, and when to produce\u0026mdash;has become even more critical. As digital capabilities become more attainable and understandable, the adoption of these technologies will drive levels of competitiveness and enable faster and more agile production systems. However, the basics of operational excellence will remain the foundation of an organization\u0026rsquo;s transformation and journey into the future.\u003c/p\u003e\n\u003ch2\u003eModern vision\u003c/h2\u003e\n\u003cp\u003eFor organizations to remain competitive, they must think about the value chain from beginning to end, through all aspects of production. In this next section, we dive deep into specific topics that we think are important for companies to consider. Some are technical concepts, such as advanced manufacturing, network optimization, and advanced analytics, while others focus on crucial mind-sets and behaviors, such as leadership and the workforce of the future.\u003c/p\u003e\n\u003ch2\u003eModern practices\u003c/h2\u003e\n\u003cp\u003eWith all of the concepts and theory for leaders to think about, it is often daunting to think about the actions necessary to make change happen. Trying to make everything happen at once can often lead to failure, while going too slow wastes an impossible-to-replace competitive advantage. In this section, we address some of the tactical steps needed to steer an organization on the right path forward. If you are a COO or other member of the C-suite, we hope you will pay special attention to the section on where manufacturing is going, to help you think about your strategic imperative and the future of your business.\u003c/p\u003e\n[[disruptor1UP great]]\n\u003cp\u003eWe hope the perspectives in this book prove to be both intriguing and instructional. Our aspirations are to help executive teams navigate the continually changing landscape of manufacturing more confidently and help them prepare for future disruption.\u003c/p\u003e\n\u003cp\u003eGet ready for \u003cem\u003ethe great remake\u003c/em\u003e.\u003c/p\u003e\n\u003cp\u003eGet ready for \u003cem\u003emanufacturing in modern times\u003c/em\u003e. We look forward to continued discussion on the topics most relevant to manufacturing today.\u003c/p\u003e\n[[DisruptorSignUp full-width]]"},"isFullScreenInteractive":{"boolValue":false},"hideStickySocialShareBar":{"boolValue":false},"desktopID":{"value":""},"mobileID":{"value":""},"desktopURL":{"value":""},"mobileURL":{"value":""},"desktopPaddingPercentage":{"value":""},"mobilePaddingPercentage":{"value":""},"desktopOverrideHeight":{"value":""},"mobileOverrideHeight":{"value":""},"cerosOembedURL":{"value":""},"cerosRenderMode":{"targetItem":null},"cerosBackgroundColor":{"targetItem":null},"hideByLine":{"boolValue":false},"tableOfContentsTitle":{"value":"TABLE OF CONTENTS"},"accessStatus":{"targetItem":{"key":{"value":"RegisteredUsers"},"value":{"value":"Registered 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href=\"/our-people/varun-marya\"\u003e\u003cstrong\u003eVarun Marya\u003c/strong\u003e\u003c/a\u003e\u0026nbsp;is a senior partner in the \u003ca href=\"/sitecore/service/notfound.aspx?item=web%3a%7bacf1e7be-eaa5-40c1-8129-99f8d0d0d0f8%7d%40en\"\u003eSan Francisco office\u003c/a\u003e, and \u003ca href=\"/our-people/christoph-schmitz\"\u003e\u003cstrong\u003eChristoph Schmitz\u003c/strong\u003e\u003c/a\u003e\u0026nbsp;is a senior partner in the Frankfurt office.\u003c/p\u003e"},"authors":{"targetItems":[{"template":{"id":"3FBABDB63A094F68B1F8E1BBE1BA124E","name":"Author"},"id":"DFA5559508434742B1D937AF8D53FAFF","name":"Erin Blackwell","authorTitle":{"value":"Erin Blackwell"},"description":{"value":""},"thumbnailImage":{"alt":"Erin Blackwell","src":"/~/media/mckinsey/business functions/operations/blog profiles/erin blackwell 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