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kWxloK">優點</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">由始至終提升支援服務質素</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Cardsstyle__StyledRow-sc-1qrvtz6-1 bEEqbX kAGPdX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bqZmqe Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-engagement-management/benefit-1.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-engagement-management/benefit-1.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-engagement-management/benefit-1.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">激勵工作效率</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">通過自動預測、時間安排和監控，你可以精密管理你的團隊。減少低效能──為整個機構節省時間和金錢。</p></div></div><div class="StyledCol-sc-inuw62-0 bqZmqe Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-engagement-management/benefit-2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-engagement-management/benefit-2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-engagement-management/benefit-2.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">輕鬆獲取資訊</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">從時間安排的遵循情況到解決時間，Zendesk向你發送洞見，準確顯示你團隊的表現。利用調查結果，在服務問題出現前就將其制止。</p></div></div><div class="StyledCol-sc-inuw62-0 bqZmqe Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-engagement-management/benefit-3.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-engagement-management/benefit-3.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-engagement-management/benefit-3.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">確保客戶體驗超卓</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">確保每次對話做到最好。我們就互動進行百分百的評估，其中包括人工智能代理和自動標示輔導範圍，因為透明度能建立信任。</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">解決方案</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dOsqBl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cItqap Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">勞動力管理</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">一覽全局</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">有了Zendesk的勞動力管理，以人工智能驅動的預測和安排，再加上即時表現報告，令你鬆一口氣。管理員可以更清楚透徹地了解如何部署代理。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/service/workforce-management/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 iKMavI" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">瀏覽員工投入度管理</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">瀏覽員工投入度管理</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 cOLNgD Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iIrHlx"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eacvQh Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">品質保證（前身為klaus）</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">從每次對話中學習</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">使用人工智能，我們可以對跨渠道、業務流程外判、代理和語言的100%互動進行評分。在這個基礎上，我們會突顯出差距和問題，讓你可以立即改善支援服務。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/service/quality-assurance/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 iKMavI" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">瀏覽品質保證</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">瀏覽品質保證</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 iJvBET Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">資源</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 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Zendesk： 以人工智能驅動的員工投入度軟件

Zendesk：以人工智能驅動的員工投入度軟件