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class="fp-content-area"> <main id="main" class="site-main" role="main"> <div class="entry-content"> <div data-elementor-type="wp-post" data-elementor-id="1869" class="elementor elementor-1869 elementor-1612" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-hsygqeh elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="hsygqeh" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eacwpqi" data-id="eacwpqi" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-pnmjzrf elementor-widget elementor-widget-menu-anchor" data-id="pnmjzrf" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div class="elementor-menu-anchor" id="common"></div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-c3d5691 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c3d5691" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a7a565" data-id="0a7a565" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e64f554 elementor-position-left elementor-view-framed elementor-vertical-align-middle elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box" data-id="e64f554" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-icon"> <span class="elementor-icon"> <i class="fa fa-cogs" aria-hidden="true"></i> </span> </div> <div class="elementor-icon-box-content"> <h3 class="elementor-icon-box-title"> <span > temas comunes </span> </h3> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-tppacbh elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="tppacbh" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-lsgxsrt" data-id="lsgxsrt" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-icvrhbg elementor-widget elementor-widget-spacer" data-id="icvrhbg" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-urduikk elementor-widget elementor-widget-accordion" data-id="urduikk" data-element_type="widget" data-widget_type="accordion.default"> <div class="elementor-widget-container"> <div class="elementor-accordion"> <div class="elementor-accordion-item"> <div id="elementor-tab-title-131" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-131" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0"> He recibido el mensaje de cumplimiento de Adobe E_ADEPT_REQUEST_EXPIRED </a> </div> <div id="elementor-tab-content-131" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-131"><p><img fetchpriority="high" decoding="async" class="size-medium wp-image-709 alignleft" src="/wp-content/uploads/2017/09/E_ADEPT_REQUEST_EXPIRED_crop-300x254.png" alt="screen adobe error E-ADEPT-Request" width="300" height="254" srcset="https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_ADEPT_REQUEST_EXPIRED_crop-300x254.png 300w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_ADEPT_REQUEST_EXPIRED_crop-230x195.png 230w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_ADEPT_REQUEST_EXPIRED_crop-350x296.png 350w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_ADEPT_REQUEST_EXPIRED_crop-480x406.png 480w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_ADEPT_REQUEST_EXPIRED_crop.png 488w" sizes="(max-width: 300px) 100vw, 300px" /><strong>error E-ADEPT-RequestFirst de adobe en pantalla, devuelva el libro con el que tiene problemas. A continuación, apague el dispositivo durante 30-45 segundos. Vuelva a encenderlo y retire el libro. Si hay una lista de libros en espera, póngase en contacto con su biblioteca local para ver el ajuste de la lista de libros en espera.</strong></p> </div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-132" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-132" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">He recibido un mensaje de activación de Adobe</a> </div> <div id="elementor-tab-content-132" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-132"><p><strong><br /><img decoding="async" class="size-full wp-image-2645 alignleft" src="https://cloudstaged.wpengine.com/wp-content/uploads/2018/01/E_ACT_not_ready.jpg" alt="E_ACT_not_ready screen grab" width="248" height="176" srcset="https://www.yourcloudlibrary.com/wp-content/uploads/2018/01/E_ACT_not_ready.jpg 248w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/01/E_ACT_not_ready-230x163.jpg 230w" sizes="(max-width: 248px) 100vw, 248px" />Vaya a la página de <a href="https://www.yourcloudlibrary.com/es/restablecimiento-de-adobe/">restablecimiento de Adobe</a> y rellene el formulario de la mejor manera posible. Enviaremos la solicitud a Adobe en su nombre. Este proceso restablecerá Adobe y puede tardar hasta 48 horas.</strong></p> </div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-133" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-133" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">He recibido el mensaje E_STREAM_ERROR: CURL</a> </div> <div id="elementor-tab-content-133" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-133"><p><img decoding="async" class="size-medium wp-image-711 alignleft" src="/wp-content/uploads/2017/09/E_STREAM_ERROR-CURL_crop-300x254.png" alt="" width="300" height="254" srcset="https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_STREAM_ERROR-CURL_crop-300x254.png 300w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_STREAM_ERROR-CURL_crop-230x195.png 230w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_STREAM_ERROR-CURL_crop-350x296.png 350w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_STREAM_ERROR-CURL_crop-480x406.png 480w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_STREAM_ERROR-CURL_crop.png 488w" sizes="(max-width: 300px) 100vw, 300px" /></p> <p><strong>En primer lugar, desinstale la aplicación cloudLibrary de su dispositivo. A continuación, apague el dispositivo durante 30-45 segundos. Después, vuelva a encender el dispositivo. Por último, reinstale la aplicación cloudLibrary.</strong></p> </div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-134" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-134" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">He recibido el mensaje E_ACT_NOT_READY</a> </div> <div id="elementor-tab-content-134" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-134"><p><strong><img loading="lazy" decoding="async" class="alignnone wp-image-2782 size-medium alignleft" src="https://cloudstaged.wpengine.com/wp-content/uploads/2018/02/Capture-300x186.png" alt="" width="300" height="186" srcset="https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Capture-300x186.png 300w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Capture-230x142.png 230w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Capture-350x217.png 350w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Capture-480x297.png 480w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Capture.png 525w" sizes="(max-width: 300px) 100vw, 300px" /> En primer lugar, desinstale la aplicación cloudLibrary de su dispositivo. A continuación, apague el dispositivo durante 30-45 segundos. Después, vuelva a encender el dispositivo. Por último, reinstale la aplicación cloudLibrary.</strong></p> </div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-135" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-135" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">He recibido el mensaje E_Auth_Bad_Device_t_OR_PKCS12</a> </div> <div id="elementor-tab-content-135" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-135"><p><img loading="lazy" decoding="async" class="wp-image-710 size-medium alignleft" src="/wp-content/uploads/2017/09/E_Auth_Bad_Device_crop-300x254.png" alt="" width="300" height="254" srcset="https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_Auth_Bad_Device_crop-300x254.png 300w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_Auth_Bad_Device_crop-230x195.png 230w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_Auth_Bad_Device_crop-350x296.png 350w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_Auth_Bad_Device_crop-480x406.png 480w, https://www.yourcloudlibrary.com/wp-content/uploads/2017/09/E_Auth_Bad_Device_crop.png 488w" sizes="(max-width: 300px) 100vw, 300px" /></p> <p><strong>FEn primer lugar, desinstale la aplicación cloudLibrary de su dispositivo. A continuación, apague el dispositivo durante 30-45 segundos. Después, vuelva a encender el dispositivo. Por último, reinstale la aplicación cloudLibrary.</strong></p> </div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-136" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-136" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">Recibo un mensaje de error de reproducción</a> </div> <div id="elementor-tab-content-136" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-136"><p><img loading="lazy" decoding="async" class="wp-image-2804 size-medium alignleft" src="https://cloudstaged.wpengine.com/wp-content/uploads/2018/02/Playback_Error-300x154.png" alt="" width="300" height="154" srcset="https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Playback_Error-300x154.png 300w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Playback_Error-230x118.png 230w, https://www.yourcloudlibrary.com/wp-content/uploads/2018/02/Playback_Error.png 333w" sizes="(max-width: 300px) 100vw, 300px" /><strong>Toque Aceptar para continuar. Si el audio no se reanuda, cierre sesión en cloudLibrary y luego vuelva a iniciarla. Esto hará que el audiolibro electrónico se vuelva a descargar.</strong></p> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-emoyxpa elementor-widget elementor-widget-menu-anchor" data-id="emoyxpa" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div class="elementor-menu-anchor" id="vdeos"></div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-finzkjj elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="finzkjj" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-skygbrk" data-id="skygbrk" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b230f29 elementor-widget elementor-widget-spacer" data-id="b230f29" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-ikzbndl elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ikzbndl" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-enhavmg" data-id="enhavmg" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-znmduqp elementor-position-left elementor-view-framed elementor-vertical-align-middle elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box" data-id="znmduqp" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-icon"> <span class="elementor-icon"> <i class="fa fa-youtube-play" aria-hidden="true"></i> </span> </div> <div class="elementor-icon-box-content"> <h3 class="elementor-icon-box-title"> <span > vídeos explicativos </span> </h3> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-stuoxeq elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="stuoxeq" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-mljkvrw" data-id="mljkvrw" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-dfylqat elementor-widget elementor-widget-video" data-id="dfylqat" data-element_type="widget" data-settings="{"video_type":"vimeo"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <iframe class="elementor-video-iframe" allowfullscreen allow="clipboard-write" title="Reproductor de vídeo vimeo" src="https://player.vimeo.com/video/953956322?color&autopause=0&loop=0&muted=0&title=0&portrait=0&byline=0&h=f1790f7b9c#t="></iframe> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dihvmrg" data-id="dihvmrg" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-rkyakkn elementor-widget elementor-widget-video" data-id="rkyakkn" data-element_type="widget" data-settings="{"video_type":"vimeo"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <iframe class="elementor-video-iframe" allowfullscreen allow="clipboard-write" title="Reproductor de vídeo vimeo" src="https://player.vimeo.com/video/953956306?color&autopause=0&loop=0&muted=0&title=0&portrait=0&byline=0&h=4496e18d0c#t="></iframe> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-mseoimw elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="mseoimw" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-kzeuedr" data-id="kzeuedr" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-kepqzon elementor-widget elementor-widget-video" data-id="kepqzon" data-element_type="widget" data-settings="{"video_type":"vimeo"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <iframe class="elementor-video-iframe" allowfullscreen allow="clipboard-write" title="Reproductor de vídeo vimeo" src="https://player.vimeo.com/video/953956290?color&autopause=0&loop=0&muted=0&title=0&portrait=0&byline=0&h=60e9bd9860#t="></iframe> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-lsxcykv" data-id="lsxcykv" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-tvgjynk elementor-widget elementor-widget-video" data-id="tvgjynk" data-element_type="widget" data-settings="{"video_type":"vimeo"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <iframe class="elementor-video-iframe" allowfullscreen allow="clipboard-write" title="Reproductor de vídeo vimeo" src="https://player.vimeo.com/video/953956269?color&autopause=0&loop=0&muted=0&title=0&portrait=0&byline=0&h=c088384318#t="></iframe> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-leffwmi elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="leffwmi" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-orvaeie" data-id="orvaeie" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8441195 elementor-widget elementor-widget-video" data-id="8441195" data-element_type="widget" data-settings="{"video_type":"vimeo"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <iframe class="elementor-video-iframe" allowfullscreen allow="clipboard-write" title="Reproductor de vídeo vimeo" src="https://player.vimeo.com/video/953956255?color&autopause=0&loop=0&muted=0&title=0&portrait=0&byline=0&h=b8f57064fd#t="></iframe> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-akoziqu" data-id="akoziqu" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d8b6750 elementor-widget elementor-widget-video" data-id="d8b6750" data-element_type="widget" data-settings="{"video_type":"vimeo"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <iframe class="elementor-video-iframe" allowfullscreen allow="clipboard-write" title="Reproductor de vídeo vimeo" src="https://player.vimeo.com/video/963614211?color&autopause=0&loop=0&muted=0&title=0&portrait=0&byline=0&h=3b771cc9c2#t="></iframe> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-1cff3c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1cff3c7" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a2baf2" data-id="9a2baf2" data-element_type="column"> <div class="elementor-widget-wrap 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