LifeWatch ERIC Help Desk – FAQ & Support Ticket System

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data-settings="{"jet_parallax_layout_list":[{"_id":"9b86d81","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}],"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column 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data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"f4c9ed5","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 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elementor-section-height-default" data-id="2f0fce47" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"47dda21","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container 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data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"4528429","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d9a1a3" data-id="5d9a1a3" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d1b8265 elementor-widget elementor-widget-text-editor" data-id="d1b8265" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>The LifeWatch ERIC Help Desk is at your disposal to support you in the use of our platforms and services. <br />The LifeWatch ERIC Help Desk applies a ticket system to address all support requests.<br />A unique number is assigned to each request, and you can refer to it to track its progress.<br />Check our knowledge base to see if the issue you wish to raise has already been addressed. All topics are listed on the left-hand side column; select one to see the list of items associated with it. A search field is at your disposal to easily query the knowledge base.</p> <p>If you cannot find what you are looking for, you can open a new ticket. Please note that you must be registered and logged in to do so.</p> <p><strong>If you have any issue during the reset password procedure, please send an email to service.centre@lifewatch.eu.</strong></p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-2cee3950 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2cee3950" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"c0fa45e","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 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are interested in.<br /> You can also start typing the text of your request in the “Search FAQs” field to easily search in the knowledge base.</p> </p></div> <div class="wordpress-helpdesk-row"> <div class="wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-4"> <h3 class="wordpress-helpdesk-faq-title-custom">Topic</h3> </div> <div class="wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-8"> <h3 class="wordpress-helpdesk-faq-title-custom">Item</h3> </div> </div> <div class="wordpress-helpdesk-row"></br></div> <div class="wordpress-helpdesk-row row"> <form action="" method="POST" id="topicform"><input type="hidden" id="topicid" name="topicid" value=""></form> <div id="topicsaccordion" class="col-sm-4"> <div class="card selected-topic"> <div class="card-header-faq" id="Topic44"> <button type="submit" form="topicform" value="44" class="topics-faq collapsed" data-toggle="collapse" data-target="#collapse44" aria-expanded="true" aria-controls="collapse44">Community Platform – 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data-toggle="collapse" data-target="#collapse17" aria-expanded="true" aria-controls="collapse17">Training Catalogue </h5> </div> <div id="collapse17" class="collapse" aria-labelledby="Topic17" data-parent="#topicsaccordion"></div> </div> <div class="card"> <div class="card-header-faq" id="Topic16"> <button type="submit" form="topicform" value="16" class="topics-faq collapsed" data-toggle="collapse" data-target="#collapse16" aria-expanded="true" aria-controls="collapse16">Training Platform </h5> </div> <div id="collapse16" class="collapse" aria-labelledby="Topic16" data-parent="#topicsaccordion"></div> </div> </div> <div id="itemsaccordion" class="col-sm-8"> <div class="card"> <div class="card-header-faq" id="Item1254"> <h5 class="mb-0"> <button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapsefaq1254" aria-expanded="true" aria-controls="collapse"><i class="fas fa-caret-right"></i> How can I become a Reviewer? </button> </h5> </div> <div id="collapsefaq1254" class="collapse" aria-labelledby="Item1254" data-parent="#itemsaccordion"> <div class="card-body">Reviewers are selected by the scientific committee of each conference and assigned by platform administrator. You cannot become a reviewer unless you were invited to be one by a specific conference scientific committee. Reviewing team varies from…</br></br><a href="https://helpdesk.lifewatch.eu/knowledge-base/faq/how-can-i-become-a-reviewer/">Read more</a></div> </div> </div> <div class="card"> <div class="card-header-faq" id="Item1256"> <h5 class="mb-0"> <button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapsefaq1256" aria-expanded="true" aria-controls="collapse"><i class="fas fa-caret-right"></i> What can I do after being nominated Reviewer? </button> </h5> </div> <div id="collapsefaq1256" class="collapse" aria-labelledby="Item1256" data-parent="#itemsaccordion"> <div class="card-body">Once you have been nominated Reviewer, logging in into your account you will see the list of all the abstracts assigned to you and you can:</p> <p>Edit the text and the keywords inside the abstract (only the first time you open it, before…</br></br><a href="https://helpdesk.lifewatch.eu/knowledge-base/faq/what-can-i-do-after-being-nominated-reviewer/">Read more</a></div> </div> </div> <div class="card"> <div class="card-header-faq" id="Item1258"> <h5 class="mb-0"> <button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapsefaq1258" aria-expanded="true" aria-controls="collapse"><i class="fas fa-caret-right"></i> What’s the meaning of the statuses? </button> </h5> </div> <div id="collapsefaq1258" class="collapse" aria-labelledby="Item1258" data-parent="#itemsaccordion"> <div class="card-body">Pending: this status will be automatically assigned to the abstract after the submission and will be used by the Reviewer every time they will add a note to ask for a correction or a change within the submission. The status “Pending” allows the…</br></br><a href="https://helpdesk.lifewatch.eu/knowledge-base/faq/whats-the-meaning-of-the-statuses/">Read more</a></div> </div> </div> <div class="card"> <div class="card-header-faq" id="Item1260"> <h5 class="mb-0"> <button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapsefaq1260" aria-expanded="true" aria-controls="collapse"><i class="fas fa-caret-right"></i> What are the steps to follow to make a Review? </button> </h5> </div> <div id="collapsefaq1260" class="collapse" aria-labelledby="Item1260" data-parent="#itemsaccordion"> <div class="card-body">When an abstract is assigned to you for the review you will find it in your dashboard and you can start the review by clicking on the “review” link.During the reviewing period the status of the abstract must be moved from “Pending” to “Under…</br></br><a href="https://helpdesk.lifewatch.eu/knowledge-base/faq/what-are-the-steps-to-follow-to-make-a-review/">Read more</a></div> </div> </div> <div class="card"> <div class="card-header-faq" id="Item1262"> <h5 class="mb-0"> <button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapsefaq1262" aria-expanded="true" aria-controls="collapse"><i class="fas fa-caret-right"></i> Which kind of notification will I receive as Reviewer? </button> </h5> </div> <div id="collapsefaq1262" class="collapse" aria-labelledby="Item1262" data-parent="#itemsaccordion"> <div class="card-body">As Reviewer you will receive a notification email once the abstract will be assigned to you by the Admin. You will also receive a notification email when the Submitters will modify any part of their abstracts during the review process.</br></br><a href="https://helpdesk.lifewatch.eu/knowledge-base/faq/which-kind-of-notification-will-i-receive-as-reviewer/">Read more</a></div> </div> </div> <div class="card"> <div class="card-header-faq" id="Item1264"> <h5 class="mb-0"> <button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapsefaq1264" aria-expanded="true" aria-controls="collapse"><i class="fas fa-caret-right"></i> What shall I do to enable an author to implement the comments I provided? </button> </h5> </div> <div id="collapsefaq1264" class="collapse" aria-labelledby="Item1264" data-parent="#itemsaccordion"> <div class="card-body">After you have provided comments to any abstract and switch the status, if you wish for the author to make changes to the actual text, you have to reset the status to “Pending”. </p> <p>Once the author will have modified their abstract, 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Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.</span> </div> </details> <details class="cmplz-category cmplz-marketing" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Marketing</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-marketing-optin" data-category="cmplz_marketing" class="cmplz-consent-checkbox cmplz-marketing" size="40" value="1"/> <label class="cmplz-label" for="cmplz-marketing-optin" tabindex="0"><span class="screen-reader-text">Marketing</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-marketing">The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.</span> </div> </details> </div> </div> <div class="cmplz-links cmplz-information"> <a class="cmplz-link cmplz-manage-options cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Manage options</a> <a class="cmplz-link cmplz-manage-third-parties cookie-statement" href="#" data-relative_url="#cmplz-cookies-overview">Manage services</a> <a class="cmplz-link cmplz-manage-vendors tcf cookie-statement" href="#" data-relative_url="#cmplz-tcf-wrapper">Manage {vendor_count} vendors</a> <a class="cmplz-link cmplz-external cmplz-read-more-purposes tcf" target="_blank" rel="noopener noreferrer nofollow" href="https://cookiedatabase.org/tcf/purposes/">Read more about these purposes</a> </div> <div class="cmplz-divider cmplz-footer"></div> <div class="cmplz-buttons"> <button class="cmplz-btn cmplz-accept">Accept</button> <button class="cmplz-btn cmplz-deny">Deny</button> <button class="cmplz-btn cmplz-view-preferences">View preferences</button> <button class="cmplz-btn cmplz-save-preferences">Save preferences</button> <a class="cmplz-btn cmplz-manage-options tcf cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">View preferences</a> </div> <div class="cmplz-links cmplz-documents"> <a class="cmplz-link cookie-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link privacy-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link impressum" href="#" data-relative_url="">{title}</a> </div> </div> </div> <div id="cmplz-manage-consent" data-nosnippet="true"><button class="cmplz-btn cmplz-hidden cmplz-manage-consent manage-consent-1">Manage Cookies</button> </div> <script type="text/x-template" id="mobile-menu-item-template"><li :id="'jet-mobile-menu-item-'+itemDataObject.itemId" :class="itemClasses" > <div class="jet-mobile-menu__item-inner" tabindex="0" :aria-label="itemDataObject.name" aria-expanded="false" v-on:click="itemSubHandler" v-on:keyup.enter="itemSubHandler" > <a :class="itemLinkClasses" :href="itemDataObject.url" :rel="itemDataObject.xfn" :title="itemDataObject.attrTitle" :target="itemDataObject.target" > <div class="jet-menu-item-wrapper"> <div class="jet-menu-icon" v-if="isIconVisible" v-html="itemIconHtml" ></div> <div class="jet-menu-name"> <span class="jet-menu-label" v-if="isLabelVisible" v-html="itemDataObject.name" ></span> <small class="jet-menu-desc" v-if="isDescVisible" v-html="itemDataObject.description" ></small> </div> <div class="jet-menu-badge" v-if="isBadgeVisible" > <div class="jet-menu-badge__inner" v-html="itemDataObject.badgeContent"></div> </div> </div> </a> <span class="jet-dropdown-arrow" v-if="isSub && !templateLoadStatus" v-html="dropdownIconHtml" v-on:click="markerSubHandler" > </span> <div class="jet-mobile-menu__template-loader" v-if="templateLoadStatus" > <svg xmlns:svg="http://www.w3.org/2000/svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.0" width="24px" height="25px" viewBox="0 0 128 128" xml:space="preserve"> <g> <linearGradient id="linear-gradient"> <stop offset="0%" :stop-color="loaderColor" stop-opacity="0"/> <stop offset="100%" :stop-color="loaderColor" stop-opacity="1"/> </linearGradient> <path d="M63.85 0A63.85 63.85 0 1 1 0 63.85 63.85 63.85 0 0 1 63.85 0zm.65 19.5a44 44 0 1 1-44 44 44 44 0 0 1 44-44z" fill="url(#linear-gradient)" fill-rule="evenodd"/> <animateTransform attributeName="transform" type="rotate" from="0 64 64" to="360 64 64" dur="1080ms" repeatCount="indefinite"></animateTransform> </g> </svg> </div> </div> <transition name="menu-container-expand-animation"> <mobile-menu-list v-if="isDropdownLayout && subDropdownVisible" :depth="depth+1" :children-object="itemDataObject.children" ></mobile-menu-list> </transition> </li> </script> <script type="text/x-template" id="mobile-menu-list-template"><div class="jet-mobile-menu__list" role="navigation" > <ul class="jet-mobile-menu__items"> <mobile-menu-item v-for="(item, index) in childrenObject" :key="item.id" :item-data-object="item" :depth="depth" ></mobile-menu-item> </ul> </div> </script> <script type="text/x-template" id="mobile-menu-template"><div :class="instanceClass" v-on:keyup.esc="escapeKeyHandler" > <div class="jet-mobile-menu__toggle" role="button" ref="toggle" tabindex="0" aria-label="Open/Close Menu" aria-expanded="false" v-on:click="menuToggle" v-on:keyup.enter="menuToggle" > <div class="jet-mobile-menu__template-loader" v-if="toggleLoaderVisible" > <svg xmlns:svg="http://www.w3.org/2000/svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.0" 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aria-expanded="false" v-if="!isBack && isClose" v-html="closeIcon" v-on:click="menuToggle" v-on:keyup.enter="menuToggle" ></div> <div class="jet-mobile-menu__back" role="button" ref="back" tabindex="0" aria-label="Back to Prev Items" aria-expanded="false" v-if="isBack" v-html="backIcon" v-on:click="goBack" v-on:keyup.enter="goBack" ></div> </div> <div class="jet-mobile-menu__before-template" v-if="beforeTemplateVisible" > <div class="jet-mobile-menu__before-template-content" ref="before-template-content" v-html="beforeContent" ></div> </div> <div class="jet-mobile-menu__body" > <transition :name="animation"> <mobile-menu-list v-if="!templateVisible" :key="depth" :depth="depth" :children-object="itemsList" ></mobile-menu-list> <div class="jet-mobile-menu__template" ref="template-content" v-if="templateVisible" > <div class="jet-mobile-menu__template-content" v-html="itemTemplateContent" ></div> </div> </transition> </div> <div class="jet-mobile-menu__after-template" 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