Contact the Passport Program

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property="mainContentOfPage" resource="#wb-main" typeof="WebPageElement" class="container"> <div class="mwstitle section"> <h1 property="name" id="wb-cont" dir="ltr"> Contact the Passport Program</h1> </div> <div class="mwsgeneric-base-html parbase section"> <p>Tell us what you’re asking about to find out how you can reach us.</p> <div id="jsonmanagerpassportprocessingtime" data-wb-jsonmanager="{ "url": "/content/dam/ircc/documents/json/data-passport-ptime.json", "name": "ptime" }"></div> <div class="wb-frmvld" id="fftool"> <form method="get"> <div class="wb-fieldflow hidden gc-font-2019" data-wb-fieldflow="{ "noForm": true, "renderas":"radio", "gcChckbxrdio":true, "base": { "live": true, "renderas":"radio","gcChckbxrdio":true }, "hideelm": ".pe, #korahCcrChatContainer", "unhideelm": "#fftool, #ff-details-1, #ff-details-2", "default": [{"action": "addClass", "class": "hidden", "source":".result1, .result2, .result3, .2h, .3h, #korahCcrChatContainer, .alert-wildfire"} ] }"> <p><strong>I have a question about:</strong></p> <ul> <li>Passports <div class="wb-fieldflow-sub"> <p>Where are you?</p> <ul> <li data-wb-fieldflow="{"action": "toggle", "toggle": ".result1,#korahCcrChatContainer,.alert-wildfire"}">Canada </li> <li data-wb-fieldflow="{"action": "toggle", "toggle": ".result2"}">United States </li> <li data-wb-fieldflow="{"action": "toggle", "toggle": ".result3"}">Outside Canada and the US</li> </ul> </div> </li> <li data-wb-fieldflow="{"action": "toggle", "toggle": ".2h"}">Certificates of identity or refugee travel documents</li> <li data-wb-fieldflow="{"action": "toggle", "toggle": ".3h"}">Media inquiries</li> </ul> </div> </form> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 alert-wildfire pe"> <div class="mwsgeneric-base-html parbase section"> <div class="alert alert-info"> <h2 class="h4">Wildfires in parts of Canada may affect the delivery of passports by mail</h2> <p>Contact us if you need your passport urgently and</p> <ul> <li>you can’t access your mail</li> <li>you’ve asked to have your passport delivered to you</li> </ul> </div> </div> </div> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 result1 result2 result3 pe"> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsgeneric_base_html mwsgeneric-base-html parbase"> <span data-incl-name="contact-us-passport/passport-contact-questions-en"></span> <div class="well"> <h2 class="mrgn-tp-sm"><img src="/content/dam/ircc/migration/ircc/english/helpcentre/images/Icon.png" alt="" class=""> Top questions about passports</h2> <ul> <li><a href="/en/immigration-refugees-citizenship/services/canadian-passports/help-centre/apply.html#renew">When should I renew my passport</a>?</li> <li><a href="/en/immigration-refugees-citizenship/services/canadian-passports/renew-adult-passport/renew-who.html">Can I renew my passport instead of applying for a new one</a>?</li> <li><a href="/en/immigration-refugees-citizenship/services/canadian-passports/fees/passport-travel-document-refunds.html">Do I get a refund if my application wasn’t processed within the service standards</a>?</li> <li><a href="/en/immigration-refugees-citizenship/services/visit-canada/dual-canadian-citizens-visit-canada.html">I’m a dual citizen. Do I need my Canadian passport to return to Canada</a>?</li> <li><a href="/en/immigration-refugees-citizenship/services/canadian-passports/help-centre/apply.html#missing-documents">I got my new passport, but my supporting documents are missing. What should I do</a>?</li> <li><a href="https://www.ircc.canada.ca/english/helpcentre/answer.asp?qnum=140&top=18">How do I open your application forms</a>?</li> </ul> <p><a href="/en/immigration-refugees-citizenship/services/canadian-passports/help-centre.html" class="btn btn-primary">See all questions in the Help Centre</a></p> </div> </div> </div> </div> <div class="mwsgeneric-base-html parbase section"> <div class="well" id="apply"> <h2 class="h3 mrgn-tp-sm"><span class="fas fa-user-check" aria-hidden="true"></span> Get your passport application status instantly</h2> <p>Avoid waiting on the phone and check your application status online.</p> <p><a href="/en/immigration-refugees-citizenship/services/canadian-passports/check-passport-travel-document-application.html" class="btn btn-primary">Check your passport application status</a></p> </div> </div> </div> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 result1 pe"> <div class="mwsgeneric-base-html parbase section"> <h2>Contact us about your passport in Canada</h2> <p>You can contact us online, by phone, by visiting our office or by mail.</p> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-md"><span class="fas fa-laptop fa-2x mrgn-rght-sm" aria-hidden="true"></span> Online</h3> <p>You can reach us several ways depending on what you want to contact us about.</p> <div class="row wb-eqht-grd mrgn-tp-lg"> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-question-sign" aria-hidden="true"></span> <a href="https://contact-esdc-edsc.service.canada.ca/en/contact/index.html?id=passport_pptg">Ask us a question</a></p> </div> </div> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-thumbs-up" aria-hidden="true"></span> <a href="https://contact-esdc-edsc.service.canada.ca/en/contact/index.html?id=passport_ppty">Give us a compliment</a></p> </div> </div> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-thumbs-down" aria-hidden="true"></span> <a href="https://contact-esdc-edsc.service.canada.ca/en/contact/index.html?id=passport_pptc">Submit a complaint</a></p> </div> </div> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-comment" aria-hidden="true"></span> <a href="https://contact-esdc-edsc.service.canada.ca/en/contact/index.html?id=passport_ppti">Give us feedback on our forms</a></p> </div> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-md"><span class="glyphicon glyphicon-phone-alt fa-2x" aria-hidden="true"></span>  Call us</h3> <p>We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time (9:00 am to 5:30 pm in Newfoundland). We do <strong>not</strong> answer calls on <a href="#passport-office-holidays" aria-controls="passport-office-holidays" class="wb-lbx" role="button">statutory holidays</a>.</p> <div data-ajax-append="/content/canadasite/en/immigration-refugees-citizenship/services/reference-include/passport-call-volumes-en.html#id1"></div> <div class="nojs-show"><div class="alert alert-warning"> <p>We’re experiencing very high call volumes right now. Wait times may be longer than usual.</p></div></div> <div class="row mrgn-tp-lg"> <div class="col-md-6"> <p class="text-center"><span class="fas fa-phone fa-2x" aria-hidden="true"></span></p> <h3 class="text-center">Call our toll-free or direct number</h3> <p>You can reach us at either of the numbers below.</p> <p class="text-center">Toll-free number:<br><strong class="nowrap">1‑800‑567‑6868</strong></p> <p class="text-center">Direct number:<br><strong class="nowrap">1‑819‑997‑8338</strong></p> </div> <div class="col-md-6"> <p class="text-center"><span class="fas fa-tty fa-2x" aria-hidden="true"></span></p> <h3 class="text-center">Use our TTY service</h3> <p>If you’re hearing impaired or have a speech impediment, you can use our TTY service.</p> <p class="text-center nowrap"><strong>1‑866‑255‑7655</strong></p> </div> </div> <div id="jsonmanagercalltimes1" data-wb-jsonmanager="{ "url": "/content/dam/esdc-edsc/documents/services/passport/call-times-temps-appels.json", "name": "call-time" }"></div>  <details id="ff-details-1" class="hidden"> <summary><span class="glyphicon glyphicon-time" aria-hidden="true"></span> Average wait times <span class="label label-info">Last updated: <span data-json-replacewith="/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/meta/passportUpdate/value"></span></span></summary> <p>Find out the average time it took us to answer calls during the week.</p> <div class="table-responsive mrgn-tp-lg"> <table class="table table-responsive"> <thead> <tr> <th scope="col" class="col-md-1">Day</th> <th scope="col" class="col-md-2">Average Wait Time</th> </tr> </thead> <tbody data-wb-json="{ "url": "/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/daily", "nocache":"nocache", "source": "#tbl2", "tobeclone": "tr", "mapping": [ { "selector": "td", "value": "/text"}, { "selector": "td:nth-child(2)", "value": "/passport"} ] }"> </tbody> </table> </div> <template id="tbl2"> <table> <tbody> <tr> <td class="nowrap"></td> <td class="nowrap"></td> </tr> </tbody> </table> </template> <details> <summary>Weekly average wait times</summary> <div class="table-responsive mrgn-tp-lg"> <table class="table table-responsive"> <thead> <tr> <th scope="col" class="col-md-1">Week</th> <th scope="col" class="col-md-2">Average Wait Time</th> </tr> </thead> <tbody data-wb-json="{ "url": "/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/weekly", "nocache":"nocache", "source": "#tbl3", "tobeclone": "tr", "mapping": [ { "selector": "td", "value": "/text"}, { "selector": "td:nth-child(2)", "value": "/passport"} ] }"> </tbody> </table> </div> <template id="tbl3"> <table> <tbody> <tr> <td class="nowrap"></td> <td class="nowrap"></td> </tr> </tbody> </table> </template> </details> <details> <summary>Monthly average wait times</summary> <div class="table-responsive mrgn-tp-lg"> <table class="table table-responsive"> <thead> <tr> <th scope="col" class="col-md-1">Month</th> <th scope="col" class="col-md-2">Average Wait Time</th> </tr> </thead> <tbody data-wb-json="{ "url": "/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/monthly", "nocache":"nocache", "source": "#tbl4", "tobeclone": "tr", "mapping": [ { "selector": "td", "value": "/text"}, { "selector": "td:nth-child(2)", "value": "/passport"} ] }"> </tbody> </table> </div> <template id="tbl4"> <table> <tbody> <tr> <td class="nowrap"></td> <td class="nowrap"></td> </tr> </tbody> </table> </template> </details> </details>   </div> </div> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-md"><span class="fas fa-building fa-2x" aria-hidden="true"></span>  Find an office</h3> <p>You can visit us at a Service Canada Centre or passport office near you.</p> <p>If you’re going to a passport office, you can check the walk-in wait time before you leave.</p> <p class="text-center"><a href="https://ircc.canada.ca/english/passport/map/map.asp"><strong>Find a service location</strong></a></p> </div> </div> <details> <summary>Contact us by mail</summary> <div class="row"> <div class="col-sm-6"> <h3>Mailing address (non-courier)</h3> <p>Passport Program<br> Gatineau QC K1A 0G3<br> Canada </p> </div> <div class="col-sm-6"> <h3>Courier address</h3> <p>Passport Program<br> 22 de Varennes Street<br> Gatineau QC J8T 8R1<br> Canada</p> </div> </div> </details> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsgeneric_base_html mwsgeneric-base-html parbase"> <span data-incl-name="passport-office-holidays-en"></span> <section id="passport-office-holidays" class="mfp-hide modal-dialog modal-content overlay-def"> <header class="modal-header"> <h2 class="modal-title">Office closures for statutory holidays</h2> </header> <div class="modal-body"> <p>Passport offices and Service Canada Centres will be closed on these dates in <strong>2024</strong>:</p> <ul> <li>January 1</li> <li>March 29</li> <li>April 1</li> <li>May 20</li> <li>June 24 (Quebec only)</li> <li>July 1</li> <li>August 5 (except Quebec)</li> <li>September 2</li> <li>September 30</li> <li>October 14</li> <li>November 11</li> <li>December 25 and 26</li> </ul> </div> </section> </div> </div> </div> </div> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 result2 pe"> <div class="mwsgeneric-base-html parbase section"> <h2>Contact us about your passport from the US</h2> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-md"><span class="fas fa-laptop fa-2x mrgn-rght-sm" aria-hidden="true"></span> Online</h3> <p>You can reach us several ways depending on what you want to contact us about.</p> <div class="row wb-eqht-grd mrgn-tp-lg"> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-question-sign" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/general.aspx">Ask us a question through our web form</a></p> </div> </div> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-thumbs-up" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/compliments.aspx?GoCTemplateCulture=en-CA">Give us a compliment</a></p> </div> </div> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-thumbs-down" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/plainte-complaint.aspx?GoCTemplateCulture=en-CA">Submit a complaint</a></p> </div> </div> <div class="col-md-3"> <div class="well eqht-trgt"> <p><span class="glyphicon glyphicon-comment" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/interform.aspx">Give us feedback on our forms</a></p> </div> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-md"><span class="glyphicon glyphicon-phone-alt fa-2x" aria-hidden="true"></span>  Call us</h3> <p>We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time. We do <strong>not</strong> answer calls on <a href="#passport-office-holidays" aria-controls="passport-office-holidays" class="wb-lbx">statutory holidays</a>.</p> <div class="nojs-show"> <div class="alert alert-warning"> <p>We’re experiencing very high call volumes right now. Wait times may be longer than usual.</p> </div> </div> <div data-ajax-append="/content/canadasite/en/immigration-refugees-citizenship/services/reference-include/passport-call-volumes-en#id1"> </div> <div class="row mrgn-tp-lg"> <div class="col-md-6"> <p class="text-center"><span class="fas fa-phone fa-2x" aria-hidden="true"></span></p> <h3 class="text-center">Call our toll-free or direct number</h3> <p>You can reach us at either of the numbers below.</p> <p class="text-center">Toll-free number:<br><strong class="nowrap">1‑800‑567‑6868</strong> </p> <p class="text-center">Direct number:<br><strong class="nowrap">1‑819‑997‑8338</strong> </p> </div> <div class="col-md-6"> <p class="text-center"><span class="fas fa-tty fa-2x" aria-hidden="true"></span></p> <h3 class="text-center">Use our TTY service</h3> <p>If you’re hearing impaired or have a speech impediment, you can use our TTY service.</p> <p class="text-center nowrap"><strong>1‑866‑255‑7655</strong></p> </div> </div> <div id="jsonmanagercalltimes1" data-wb-jsonmanager="{ "url": "/content/dam/esdc-edsc/documents/services/passport/call-times-temps-appels.json", "name": "call-time"}"> </div>  <details id="ff-details-1" class="hidden"> <summary><span class="glyphicon glyphicon-time" aria-hidden="true"></span> Average wait times <span class="label label-info">Last updated: <span data-json-replacewith="/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/meta/passportUpdate/value"></span></span> </summary> <p>Find out the average time it took us to answer calls during the week.</p> <div class="table-responsive mrgn-tp-lg"> <table class="table table-responsive"> <thead> <tr> <th scope="col" class="col-md-1">Day</th> <th scope="col" class="col-md-2">Average Wait Time</th> </tr> </thead> <tbody data-wb-json="{ "url": "/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/daily", "nocache":"nocache", "source": "#tbl2", "tobeclone": "tr", "mapping": [ { "selector": "td", "value": "/text"}, { "selector": "td:nth-child(2)", "value": "/passport"} ] }"> </tbody> </table> </div> <template id="tbl2"> <table> <tbody> <tr> <td class="nowrap"></td> <td class="nowrap"></td> </tr> </tbody> </table> </template> <details> <summary>Weekly average wait times</summary> <div class="table-responsive mrgn-tp-lg"> <table class="table table-responsive"> <thead> <tr> <th scope="col" class="col-md-1">Week</th> <th scope="col" class="col-md-2">Average Wait Time</th> </tr> </thead> <tbody data-wb-json="{ "url": "/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/weekly", "nocache":"nocache", "source": "#tbl3", "tobeclone": "tr", "mapping": [ { "selector": "td", "value": "/text"}, { "selector": "td:nth-child(2)", "value": "/passport"} ] }"> </tbody> </table> </div> <template id="tbl3"> <table> <tbody> <tr> <td class="nowrap"></td> <td class="nowrap"></td> </tr> </tbody> </table> </template> </details> <details> <summary>Monthly average wait times</summary> <div class="table-responsive mrgn-tp-lg"> <table class="table table-responsive"> <thead> <tr> <th scope="col" class="col-md-1">Month</th> <th scope="col" class="col-md-2">Average Wait Time</th> </tr> </thead> <tbody data-wb-json="{ "url": "/content/dam/esdc-edsc/documents/corporate/contact/ei-wait-times-en.json#/monthly", "nocache":"nocache", "source": "#tbl4", "tobeclone": "tr", "mapping": [ { "selector": "td", "value": "/text"}, { "selector": "td:nth-child(2)", "value": "/passport"} ] }"> </tbody> </table> </div> <template id="tbl4"> <table> <tbody> <tr> <td class="nowrap"></td> <td class="nowrap"></td> </tr> </tbody> </table> </template> </details> </details>  </div> </div> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-md"><span class="fas fa-building fa-2x" aria-hidden="true"></span>  Find an office </h3> <p>You can visit us at a Service Canada Centre or passport office near you.</p> <p>If you’re going to a passport office, you can check the walk-in wait time before you leave.</p> <p class="text-center"><a href="https://ircc.canada.ca/english/passport/map/map.asp"><strong>Find a service location</strong></a></p> </div> </div> </div> </div> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 result3 pe"> <div class="mwsgeneric-base-html parbase section"> <h2>Contact us about your passport from abroad</h2> <h3 class="mrgn-tp-md"><span class="fas fa-laptop fa-2x mrgn-rght-sm" aria-hidden="true"></span> Online</h3> <div class="row wb-eqht-grd mrgn-tp-lg"> <div class="col-md-3"> <div class="panel panel-default"> <div class="panel-body eqht-trgt"> <p><span class="glyphicon glyphicon-question-sign" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/general.aspx">Ask us a question through our web form</a></p> </div> </div> </div> <div class="col-md-3"> <div class="panel panel-default"> <div class="panel-body eqht-trgt"> <p><span class="glyphicon glyphicon-thumbs-up" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/compliments.aspx?GoCTemplateCulture=en-CA">Give us a compliment</a></p> </div> </div> </div> <div class="col-md-3"> <div class="panel panel-default"> <div class="panel-body eqht-trgt"> <p><span class="glyphicon glyphicon-thumbs-down" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/plainte-complaint.aspx?GoCTemplateCulture=en-CA">Submit a complaint</a></p> </div> </div> </div> <div class="col-md-3"> <div class="panel panel-default"> <div class="panel-body eqht-trgt"> <p><span class="glyphicon glyphicon-comment" aria-hidden="true"></span> <a href="https://srv144.services.gc.ca/cgi-bin/ppt/interform.aspx">Give us feedback on our forms</a></p> </div> </div> </div> </div> <h3 class="mrgn-tp-md"><span class="fas fa-user fa-2x mrgn-rght-sm" aria-hidden="true"></span> In person</h3> <div class="panel panel-default"> <div class="panel-body"> <h3 class="mrgn-tp-sm"><span class="fas fa-building mrgn-rght-sm" aria-hidden="true"></span>Find the nearest office</h3> <p>You should <a href="http://travel.gc.ca/assistance/embassies-consulates">contact the nearest Government of Canada office abroad</a>.</p> <p>Call or email them <strong>before</strong> you visit them.</p> </div> </div> <div class="alert alert-warning"> <p>Find out <a href="https://travel.gc.ca/assistance">how to get help in case of emergency when you’re in a foreign country</a>.</p> </div> </div> </div> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 2h pe"> <div class="mwsgeneric-base-html parbase section"> <h2>Contact us about your refugee travel document or certificate of identity</h2> <p>Contact the IRCC Client Support Centre:</p> <table class="table table-condensed"> <thead> <tr> <th>Contact</th> <th>Details</th> </tr> </thead> <tbody> <tr> <td><strong>Online</strong></td> <td> <p><strong><a href="/en/immigration-refugees-citizenship/corporate/contact-ircc/web-form.html">Use our web form</a></strong></p> <ul> <li>24 hours a day, 7 days a week</li> </ul> </td> </tr> <tr> <td> <p><strong>Automated telephone service</strong> (in Canada only)</p> <p>With a touch-tone telephone</p> <ul> <li>check the status of your application</li> <li>listen to pre-recorded information about our programs</li> </ul> </td> <td> <p class="nowrap"><strong>1-888-242-2100</strong></p> <ul> <li>24 hours a day, 7 days a week</li> </ul> </td> </tr> <tr> <td> <p><strong>Client Support Centre agent</strong> (in Canada only)</p> <ul> <li>Available in English and French</li> <li>Get help with general and case specific enquiries</li> </ul> <p>Agents <strong>can’t</strong></p> <ul> <li>make decisions on applications</li> <li>help process applications faster, unless you’re eligible for urgent processing</li> </ul> </td> <td> <p class="nowrap"><strong>1-888-242-2100</strong></p> <ul> <li>Monday to Friday, 8 a.m. to 4 p.m. (your local time)</li> <li>Not available on statutory holiday</li> </ul> </td> </tr> <tr> <td> <p><strong>Teletypewriter (TTY) service</strong></p> <p>Call us via the Bell Relay service <strong>if you are hearing impaired or if you have a speech impediment</strong>.</p> </td> <td> <ul> <li><span data-nosnippet><strong>Voice to TTY:</strong> <span class="nowrap">1-800-855-0511</span></span></li> <li><span data-nosnippet><strong>TTY to Voice:</strong> <span class="nowrap">711</span></span></li> <li><span data-nosnippet><strong>TTY to TTY:</strong> <span class="nowrap">1-800-855-1155</span></span> <ul> <li>You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.</li> </ul> </li> </ul> <p>Monday to Friday, 8 a.m. to 4 p.m. (your local time)</p> <p>Not available on statutory holidays</p> </td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-xs-12 3h pe"> <div class="mwsgeneric-base-html parbase section"> <h2>Contact us about a passport media inquiry</h2> <div class="row wb-eqht-grd"> <div class="col-md-6"> <section class="panel panel-default"> <header class="panel-heading"> <h3 class="panel-title">For questions about passport policies</h3> </header> <div class="panel-body"> <p><strong><span class="glyphicon glyphicon-phone-alt" aria-hidden="true"></span> Phone</strong></p> <p>Contact our Media Relations team at <strong class="nowrap">1-613-952-1650</strong>.</p> <p><strong><span class="glyphicon glyphicon-send" aria-hidden="true"></span> Email</strong></p> <p>Email our Media Relations team at <a href="mailto:media@cic.gc.ca">media@cic.gc.ca</a>.</p> </div> </section> </div> <div class="col-md-6"> <section class="panel panel-default"> <header class="panel-heading"> <h3 class="panel-title">For questions about passport services</h3> </header> <div class="panel-body"> <p><strong><span class="glyphicon glyphicon-phone-alt" aria-hidden="true"></span> Phone</strong></p> <p>Contact Service Canada at <strong class="nowrap">1-819-994-5559</strong>.</p> <p><span class="fas fa-chart-bar fa-2x" aria-hidden="true"></span> You can <a href="/en/employment-social-development/programs/passport/statistics.html">get Passport Program statistics</a> online. <span class="label label-info">Updated weekly</span></p> </div> </section> </div> </div> </div> </div> </div> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsmediaplayer"> <div id="ccr-reference"> <iframe id="korahCcrChatContainer" title="Chat service" style="visibility:hidden" data-hostUrl="https://service1.chat.canada.ca/oprCns/" data-ccrChatPhpUrl="ccrChat.php" data-orgId="52042504-8119-11E7-B3E0-00163E53EE9D" data-lang="en" data-btnWidth="90px" data-btnHeight="90px" data-showMsgTimeout="0" data-hideMsgTimeout="5000" data-isShowMinBtn="true" data-isShowResizeBtn="true" data-isShowCloseBtn="true" 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