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hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Campeões de atendimento ao cliente</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">O que é a Zendesk?</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">A Zendesk ajuda as empresas a capacitar seus agentes de atendimento ao cliente e equipes de vendas com as ferramentas necessárias para fazer o trabalho corretamente.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="#levelup" data-interaction-type="button-primary" rel="noopener noreferrer" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Aumente o nível do seu atendimento ao cliente</a></div></div><div class="StyledCol-sc-inuw62-0 jlCjvV Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27540%27%20height=%27360%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/apac/images/what-is-zendesk-hero.jpg" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Empresas que utilizam a Zendesk</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-p9wc1w-0 xUHoC"><div class="LogotypeRowstyle__LogotypeRowBasic-sc-p9wc1w-3 fNogSY"><img src="https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-cotton-on.png" alt="Logo: Cotton On" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-xero.svg" alt="Logo: Xero" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/logos/svg/3d5154/logo-uber.svg" alt="Logo: Uber" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-rea.svg" alt="Logo: Rea Group" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-showpo.svg" alt="Logo: Showpo" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">O que a Zendesk faz?</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mais de 100.000 empresas confiam na Zendesk para melhorar a experiência do cliente. A Zendesk oferece uma solução completa de atendimento ao cliente que é fácil de usar e se adapta ao seu negócio. O atendimento vai além do cliente. Ele também inclui sua empresa e as equipes que a compõem. A Zendesk não só facilita o atendimento ao cliente, mas também prepara as equipes para o sucesso e mantém a empresa em sincronia. É uma solução completa em um pacote eficiente.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoEmbedstyle__VideoEmbedRoot-sc-3pobmb-0 cgEXZg"></div></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Zendesk: Campeões de atendimento ao cliente</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Experiências do cliente inovadoras e avançadas devem estar ao alcance de todas as empresas, independentemente do porte, setor ou objetivo. A Zendesk atende mais de 170 mil clientes de vários setores, em mais de 30 idiomas.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eYalpn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Para que serve a Zendesk?</h2></div><div class="StyledCol-sc-inuw62-0 jlCjvV Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz">A Zendesk oferece uma solução de atendimento ao cliente completa e fácil de usar, capaz de acompanhar o crescimento da sua empresa. Saiba mais sobre a <a href="/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk para atendimento ao cliente</span></a>.</div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz">O CRM de vendas da Zendesk melhora a produtividade, os processos e a visibilidade do pipeline para as equipes de vendas. Saiba mais sobre a <a href="/sell/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk para vendas</span></a>.</div></li></ul></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As empresas mais bem-sucedidas entendem a importância de ótimas experiências do cliente. Na Zendesk, acreditamos que um ótimo relacionamento com o cliente decorre de uma experiência de atendimento excepcional. Por isso, fundamos uma empresa de software que desenvolve soluções para aprimorar o relacionamento com o cliente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As empresas de sucesso também entendem a necessidade de ter tecnologia/software que auxilie na adaptação de seu negócio para o mundo atual. Fundada para democratizar o software de atendimento ao cliente e facilitar sua avaliação, compra e uso, a Zendesk foi desenvolvida em uma plataforma aberta e flexível, sendo rápida de configurar e totalmente personalizável. Com a Zendesk, empresas de todos os portes e de qualquer setor podem facilitar a interação entre empresa e cliente. Nossas soluções preparam as equipes para o sucesso e mantêm os negócios em sincronia. O resultado: experiências melhores e mais informais para todos.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hKBlvo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 dQDtNK"><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">Mais de 100 mil</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline">clientes</p><p class="stat-text"></p></div></div></div><div class="StyledCol-sc-inuw62-0 hKBlvo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iEWeUw"><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">Mais de 5 mil</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline">colaboradores globais</p><p class="stat-text"></p></div></div></div><div class="StyledCol-sc-inuw62-0 hKBlvo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 fOWqb"><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">160</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline">países e territórios do cliente</p><p class="stat-text"></p></div></div></div></div></div></div></section><section id="levelup" class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Aumente o nível do seu atendimento ao cliente</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Aproveite mais insights e práticas recomendadas de nossa vasta biblioteca de recursos de experiência do cliente.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27451%27%20height=%27448%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-roi.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-roi.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-roi.jpg"/></noscript></span></span><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Calculadora de ROI</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Descubra exatamente como você pode se beneficiar de um atendimento ao cliente aprimorado com nossa Calculadora de ROI.</p><a href="/campaign/roi-calculator/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Saiba mais</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27451%27%20height=%27448%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-cx.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-cx.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-cx.jpg"/></noscript></span></span><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Melhore a experiência do cliente da sua empresa</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Confira nosso Relatório de tendências de Experiência do Cliente e veja o desempenho de sua empresa comparado a outras do mesmo setor.</p><a href="/customer-experience-trends/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Saiba mais</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27451%27%20height=%27448%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-skills.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-skills.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/apac/images/p-what-is-zendesk/level-up-photo-skills.jpg"/></noscript></span></span><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Melhore suas habilidades</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O atendimento ao cliente pode elevar ou quebrar um negócio. Mas nem todos concordam sobre como fazer isso bem.</p><a href="/blog/customer-service-skills/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Saiba mais</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ggdufw"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Campeões de avaliações grátis incríveis</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Comece uma avaliação gratuita</a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 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class=\"supertitle\"\u003eCampeões de atendimento ao cliente \u003c/h3\u003e\u003ch1\u003e O que é a Zendesk? \u003c/h1\u003e\u003ch5\u003eA Zendesk ajuda as empresas a capacitar seus agentes de atendimento ao cliente e equipes de vendas com as ferramentas necessárias para fazer o trabalho corretamente.\u003c/h5\u003e","zen-hero-cta":"Aumente o nível do seu atendimento ao cliente","zen-hero-img":"\u003cimg class=\"lazyload no-src\" data-src=\"https://zen-marketing-apac.s3.us-west-1.amazonaws.com/apac/images/what-is-zendesk-hero.jpg\" alt=\"What is Zendesk?\"\u003e\r\n","zen-customer-heading":"Empresas que utilizam a Zendesk","zen-customer-logos":"\u003cdiv class=\"row social-proof\"\u003e\u003cdiv class=\"col col-6 col-xsmall-1\"\u003e\u003cimg src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-cotton-on.png\" alt=\"Logo: Cotton On\"\u003e\u003c/div\u003e \u003cdiv class=\"col col-6 col-xsmall-1\"\u003e \u003cimg 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A Zendesk oferece uma solução completa de atendimento ao cliente que é fácil de usar e se adapta ao seu negócio. O atendimento vai além do cliente. Ele também inclui sua empresa e as equipes que a compõem. A Zendesk não só facilita o atendimento ao cliente, mas também prepara as equipes para o sucesso e mantém a empresa em sincronia. É uma solução completa em um pacote eficiente.","zen-intro-youtube":"https://www.youtube.com/embed/0TOIgNx7yZc","zen-intro-h4":"Zendesk: Campeões de atendimento ao cliente","zen-summary-h2":"Para que serve a Zendesk?","zen-summary-list":"\u003cli\u003eA Zendesk oferece uma solução de atendimento ao cliente completa e fácil de usar, capaz de acompanhar o crescimento da sua empresa. Saiba mais sobre a \u003ca href=\"/service/\" class=\"anchor anchor-small\" target=\"\"\u003e\u003cspan\u003eZendesk para atendimento ao cliente\u003c/span\u003e\u003c/a\u003e.\u003c/li\u003e\r\n\u003cli\u003eO CRM de vendas da Zendesk melhora a produtividade, os processos e a visibilidade do pipeline para as equipes de vendas. Saiba mais sobre a \u003ca href=\"/sell/\" class=\"anchor anchor-small\" target=\"\"\u003e\u003cspan\u003eZendesk para vendas\u003c/span\u003e\u003c/a\u003e.\u003c/li\u003e","zen-company-stats-1":"\u003cstrong\u003eMais de 100 mil\u003c/strong\u003e \u003cspan\u003eclientes\u003c/span\u003e","zen-company-stats-2":"\u003cstrong class=\"accent-sienna\"\u003eMais de 5 mil\u003c/strong\u003e \u003cspan\u003ecolaboradores globais\u003c/span\u003e","zen-company-stats-3":"\u003cstrong\u003e160\u003c/strong\u003e \u003cspan\u003epaíses e territórios do cliente\u003c/span\u003e","zen-isnt-h3":"A Zendesk não é...","zen-isnt-jackpot-1":"O \u003cbr\u003espa favorito da sua mãe.","zen-isnt-jackpot-2":"Uma fazenda de \u003cbr\u003esuculentas.","zen-isnt-jackpot-3":"Uma fabricante de mesas.","zen-isnt-jackpot-4":"\u003ca href=\"http://zendeskalternative.com/\" target=\"_blank\" title=\"...or is it?\"\u003e\u003cp class=\"center huge\"\u003e\u003cspan class=\"accent-pink\"\u003eUma banda alternativa.\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e","zen-levelup-heading":"Aumente o nível do seu atendimento ao cliente","zen-levelup-tagline":"Aproveite mais insights e práticas recomendadas de nossa vasta biblioteca de recursos de experiência do cliente.","zen-levelup-offer-image-1":"\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/apac/images/p-what-is-zendesk/level-up-photo-roi.jpg\"\u003e","zen-levelup-offer-heading-1":"Calculadora de ROI","zen-levelup-offer-copy-1":"Descubra exatamente como você pode se beneficiar de um atendimento ao cliente aprimorado com nossa Calculadora de ROI.","zen-levelup-offer-cta-1":"Saiba mais","zen-levelup-offer-image-2":"\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/apac/images/p-what-is-zendesk/level-up-photo-cx.jpg\"\u003e","zen-levelup-offer-heading-2":"Melhore a experiência do cliente da sua empresa","zen-levelup-offer-copy-2":"Confira nosso Relatório de tendências de Experiência do Cliente e veja o desempenho de sua empresa comparado a outras do mesmo setor.","zen-levelup-offer-cta-2":"Saiba mais","zen-levelup-offer-image-3":"\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/apac/images/p-what-is-zendesk/level-up-photo-skills.jpg\"\u003e","zen-levelup-offer-heading-3":"Melhore suas habilidades","zen-levelup-offer-copy-3":"O atendimento ao cliente pode elevar ou quebrar um negócio. Mas nem todos concordam sobre como fazer isso bem.","zen-levelup-offer-cta-3":"Saiba mais","zen-footer-heading":"Campeões de avaliações grátis incríveis","zen-footer-cta-1":"Comece uma avaliação gratuita","zen-footer-cta-2":"Solicite uma demonstração","zen-intro-subcopy":"\u003cp\u003eExperiências do cliente inovadoras e avançadas devem estar ao alcance de todas as empresas, independentemente do porte, setor ou objetivo. A Zendesk atende mais de 170 mil clientes de vários setores, em mais de 30 idiomas. \u003c/p\u003e","zen-intro-wistia":"74vc7jlzd6","zen-summary-copy":"\u003cp\u003eAs empresas mais bem-sucedidas entendem a importância de ótimas experiências do cliente. Na Zendesk, acreditamos que um ótimo relacionamento com o cliente decorre de uma experiência de atendimento excepcional. Por isso, fundamos uma empresa de software que desenvolve soluções para aprimorar o relacionamento com o cliente. \u003c/p\u003e\r\n\u003cp\u003eAs empresas de sucesso também entendem a necessidade de ter tecnologia/software que auxilie na adaptação de seu negócio para o mundo atual. Fundada para democratizar o software de atendimento ao cliente e facilitar sua avaliação, compra e uso, a Zendesk foi desenvolvida em uma plataforma aberta e flexível, sendo rápida de configurar e totalmente personalizável. Com a Zendesk, empresas de todos os portes e de qualquer setor podem facilitar a interação entre empresa e cliente. Nossas soluções preparam as equipes para o sucesso e mantêm os negócios em sincronia. O resultado: experiências melhores e mais informais para todos.\u003c/p\u003e","_edit_lock":"1647873967:3041","_edit_last":"3041","zen-hero-copy-h3__0":"Campeões de atendimento ao cliente","zen-hero-copy-h1__1":"O que é a Zendesk?","zen-hero-copy-h5__2":"A Zendesk ajuda as empresas a capacitar seus agentes de atendimento ao cliente e equipes de vendas com as ferramentas necessárias para fazer o trabalho corretamente.","l10n-variant-hero-img-img-data-src__0":"https://zen-marketing-apac.s3.us-west-1.amazonaws.com/apac/images/what-is-zendesk-hero.jpg","zen-hero-img-img-alt__0":"What is Zendesk?","l10n-variant-customer-logos-img-src__0":"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-cotton-on.png","zen-customer-logos-img-alt__0":"Logo: Cotton On","l10n-variant-customer-logos-img-src__1":"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-xero.svg","zen-customer-logos-img-alt__1":"Logo: Xero","l10n-variant-customer-logos-img-src__2":"https://web-assets.zendesk.com/images/logos/svg/3d5154/logo-uber.svg","zen-customer-logos-img-alt__2":"Logo: Uber","l10n-variant-customer-logos-img-src__3":"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-rea.svg","zen-customer-logos-img-alt__3":"Logo: Rea Group","l10n-variant-customer-logos-img-src__4":"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-showpo.svg","zen-customer-logos-img-alt__4":"Logo: Showpo","zen-isnt-jackpot-4-p__0":"Uma banda alternativa.","zen-isnt-jackpot-4-span__1":"Uma banda alternativa.","l10n-variant-levelup-offer-image-1-img-data-src__0":"https://web-assets.zendesk.com/apac/images/p-what-is-zendesk/level-up-photo-roi.jpg","l10n-variant-levelup-offer-image-2-img-data-src__0":"https://web-assets.zendesk.com/apac/images/p-what-is-zendesk/level-up-photo-cx.jpg","l10n-variant-levelup-offer-image-3-img-data-src__0":"https://web-assets.zendesk.com/apac/images/p-what-is-zendesk/level-up-photo-skills.jpg","zen-intro-subcopy-p__0":"Experiências do cliente inovadoras e avançadas devem estar ao alcance de todas as empresas, independentemente do porte, setor ou objetivo. A Zendesk atende mais de 170 mil clientes de vários setores, em mais de 30 idiomas.","zen-summary-copy-p__0":"As empresas mais bem-sucedidas entendem a importância de ótimas experiências do cliente. Na Zendesk, acreditamos que um ótimo relacionamento com o cliente decorre de uma experiência de atendimento excepcional. Por isso, fundamos uma empresa de software que desenvolve soluções para aprimorar o relacionamento com o cliente.","zen-summary-copy-p__1":"As empresas de sucesso também entendem a necessidade de ter tecnologia/software que auxilie na adaptação de seu negócio para o mundo atual. Fundada para democratizar o software de atendimento ao cliente e facilitar sua avaliação, compra e uso, a Zendesk foi desenvolvida em uma plataforma aberta e flexível, sendo rápida de configurar e totalmente personalizável. Com a Zendesk, empresas de todos os portes e de qualquer setor podem facilitar a interação entre empresa e cliente. 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As soluções de Atendimento ao Cliente e CRM de Vendas da Zendesk são fáceis de utilizar e dimensionadas para atender as necessidades de qualquer empresa.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://www.zendesk.com.br/what-is-zendesk/?utm_source=twitter\u0026utm_medium=organic_social\u0026utm_campaign=social_share","facebook":"https://www.zendesk.com.br/what-is-zendesk/?utm_source=facebook\u0026utm_medium=organic_social\u0026utm_campaign=social_share","linkedin":"https://www.zendesk.com.br/what-is-zendesk/?utm_source=linkedin\u0026utm_medium=organic_social\u0026utm_campaign=social_share"},"path":"/what-is-zendesk/","title":"O que é a Zendesk?","publishedAt":"2022-02-15 10:50:18","updatedAt":"2023-03-07 22:45:25","updatedAtFormatted":"7 março 2023","content":""},"preview":false,"id":504297436,"locale":"br"},"__lang":"br","__namespaces":{"header":{"brand_logoname_blog":"Blog da Zendesk","newsroom":"Sala de imprensa","brand_subtitle_newsroom":"Notícias e anúncios da empresa","marketplace":"Marketplace","arialabel_toggle":"Alternar para menu para dispositivos móveis","arialabel_search":"Pesquisa","contact_us":"Fale conosco","primary_btn":"Avaliação gratuita","primary_btn_blog":"Teste grátis","secondary_btn_pricing":"Compre agora","secondary_btn_login":"Entrar","secondary_btn_demo":"Ver demonstração","return_to_homepage":"Acessar a página inicial da Zendesk","newsroom_navlink_press_releases":"Comunicados de imprensa","newsroom_navlink_media":"Recursos de mídia","primary_btn_newsroom":"Contato","dropdown_products":"Produtos","dropdowns_service_title":"Zendesk para atendimento ao cliente","dropdowns_service_subtitle":"A solução de suporte 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