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itemprop="name">Home</span></a><meta itemprop="position" content="1" /></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span class="active" aria-current="page" itemprop="name">What to do in an emergency</span><meta itemprop="position" content="2" /></li></ol></nav> </div> <div class="hero-row" aria-hidden="true" role="presentation"> <p class="presentationtitle" >What to do in an emergency</p> </div> </div> </section> <div id="content"> <div class="content-container"> <div class="content-row"> <main> <h1 id="maintop" class="screen-reader-text">What to do in an emergency</h1> <p class="subtitle">What to do in an emergency</p> <div class="inline-box"> <div class="content-inline"> <div class="rrze-elements elements-columns cols-3"> <div class="column colspan-1" style=""> <div class="rrze-elements alert clearfix clear" style=""> <p>Keep calm, briefly assess the danger and call emergency services immediately.</p> <h3>Fire brigade and ambulance: 112</h3> <h3>Police: 110</h3> <p>When making an emergency call, give the following details:</p> <ul> <li>Where did it occur?</li> <li>What happened?</li> <li>How many people are affected?</li> <li>What is the nature of their illness or injury?</li> <li>Wait to answer any questions.</li> </ul> </div> </div> <div class="column colspan-2" style=""> <div class="rrze-elements accordion style_default" id="accordion-0"> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="feuer" href="#collapse_0" aria-expanded="false" aria-controls="collapse_0" id="collapse_button_0"> Fire, smoke or smell of burning, uncontrolled release of hazardous substances </button></h2> <div id="collapse_0" class="accordion-body" name="feuer" aria-labelledby="collapse_button_0"> <div class="accordion-inner clearfix"> <h4><span dir="ltr" role="presentation">Keep calm and </span><span dir="ltr" role="presentation">phone the fire brigade: dial 112</span></h4> <h4><span dir="ltr" role="presentation">Get yourself to safety</span></h4> <ul> <li><span dir="ltr" role="presentation">University Control Centre: 09131 8527777</span></li> <li><span dir="ltr" role="presentation">Warn any persons at risk</span></li> <li><span dir="ltr" role="presentation">Aid persons unable to get to safety themselves</span></li> <li><span dir="ltr" role="presentation"><span dir="ltr" role="presentation">Close windows and doors, but do not lock doors</span></span></li> <li><span dir="ltr" role="presentation">Close fire doors</span></li> <li><span dir="ltr" role="presentation">Follow marked escape routes</span></li> <li><span dir="ltr" role="presentation">Do not use lifts</span></li> <li><span dir="ltr" role="presentation">Go to the assembly point</span></li> <li><span dir="ltr" role="presentation">Follow instructions</span></li> </ul> <h4>Try to extinguish the fire</h4> <ul> <li><span dir="ltr" role="presentation">Use fire extinguishers</span></li> <li><span dir="ltr" role="presentation">Use fire hose</span></li> </ul> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="havarie" href="#collapse_1" aria-expanded="false" aria-controls="collapse_1" id="collapse_button_1"> In the case of small scale spillages of hazardous substances </button></h2> <div id="collapse_1" class="accordion-body" name="havarie" aria-labelledby="collapse_button_1"> <div class="accordion-inner clearfix"> <h4>Protect yourself</h4> <h4>The following measures are to be carried out by experienced staff only:</h4> <ul> <li>Wear suitable and sufficient personal protective equipment</li> <li>Prevent spread to other rooms by closing doors</li> <li>Use binding agents to collect hazardous substance</li> </ul> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="verdaechtige-gegenstaende" href="#collapse_2" aria-expanded="false" aria-controls="collapse_2" id="collapse_button_2"> Suspicious objects, letters or parcels </button></h2> <div id="collapse_2" class="accordion-body" name="verdaechtige-gegenstaende" aria-labelledby="collapse_button_2"> <div class="accordion-inner clearfix"> <ul> <li>Do not touch, move or open the object</li> <li>Proceed according to Information sheet ‘Letters and packages suspected to contain explosive devices’ (Emergency plan / Appendix Z09, keep a copy at each workplace) <a href="https://www.intern.fau.de/arbeitssicherheit/brandschutz/universitaet-erlangen-nuernberg/" data-wpel-link="internal">Contact</a>)</li> <li>Inform the head of the organisational unit</li> </ul> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="suizid" href="#collapse_3" aria-expanded="false" aria-controls="collapse_3" id="collapse_button_3"> Person threatening suicide </button></h2> <div id="collapse_3" class="accordion-body" name="suizid" aria-labelledby="collapse_button_3"> <div class="accordion-inner clearfix"> <h4>Inform the police: dial 110</h4> <ul> <li>Inform the head of the organisational unit</li> <li>Personal contact with the person may only be sought if they want to talk to someone or if they are unable to get out of a life-threatening situation by themselves</li> </ul> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="verdaechtige-person" href="#collapse_4" aria-expanded="false" aria-controls="collapse_4" id="collapse_button_4"> Suspicious person (e.g. face covered up, acting suspiciously, possibly armed) </button></h2> <div id="collapse_4" class="accordion-body" name="verdaechtige-person" aria-labelledby="collapse_button_4"> <div class="accordion-inner clearfix"> <ul> <li>Keep an eye on them, observe them as discreetly as possible</li> <li>Ask fellow member of staff for help and point person out to them</li> <li>Inform the head of the organisational unit</li> </ul> <h4>Inform the police: dial 110</h4> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="bedrohung" href="#collapse_5" aria-expanded="false" aria-controls="collapse_5" id="collapse_button_5"> Verbal threat/harassment </button></h2> <div id="collapse_5" class="accordion-body" name="bedrohung" aria-labelledby="collapse_button_5"> <div class="accordion-inner clearfix"> <ul> <li>Verbal threat/harassment</li> <li>Try to react in a friendly but firm manner, ask colleagues for help</li> <li>Try to de-escalate the situation, do not confront anyone obviously willing to resort to violence</li> <li>If you feel threatened, lock yourself in the room or leave the building, look for crowds of people</li> <li>Warn staff and other persons using the means available at the scene</li> </ul> <h4>Inform the police: dial 110</h4> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="amoklauf-geiselnahme-waffenanwendung" href="#collapse_6" aria-expanded="false" aria-controls="collapse_6" id="collapse_button_6"> Shootings, </button></h2> <div id="collapse_6" class="accordion-body" name="amoklauf-geiselnahme-waffenanwendung" aria-labelledby="collapse_button_6"> <div class="accordion-inner clearfix"> <h4>Escape</h4> <ul> <li>Escape from the danger zone</li> <li>Help others to escape</li> <li>Do<strong> not</strong> go to usual assembly point</li> <li>Seek suitable cover such as a thick wall</li> <li>Warn others and tell them to escape</li> </ul> <h4>Hide</h4> <ul> <li>Barricade yourself in suitable rooms</li> <li>Stay quiet, switch off lights and any sources of noise</li> <li>Switch off or mute mobile phones</li> <li>Lay flat on the floor</li> <li>Keep away from windows and doors</li> <li>Seek suitable cover such as a thick wall</li> </ul> <h4><span dir="ltr" role="presentation">Inform the police</span>: dial 110</h4> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="stromausfall" href="#collapse_7" aria-expanded="false" aria-controls="collapse_7" id="collapse_button_7"> Power cut </button></h2> <div id="collapse_7" class="accordion-body" name="stromausfall" aria-labelledby="collapse_button_7"> <div class="accordion-inner clearfix"> <h4><span dir="ltr" role="presentation">Safety first</span></h4> <ul> <li><span dir="ltr" role="presentation">Stop all experiments immediately</span></li> <li>Inform the head of the organisational unit immediately if any experiments could become uncontrollable</li> </ul> <h4>Inform the University Control Centre on 09131 8527777</h4> <ul> <li><span dir="ltr" role="presentation">Switch off any electrical devices or socket strips</span></li> <li><span dir="ltr" role="presentation">Keep freezers and refrigerators closed</span></li> <li><span dir="ltr" role="presentation">Open windows and/or doors to get fresh air</span></li> <li>Use battery-powered devices such as laptops, tablets or mobile phones to get information</li> </ul> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="ausfall-wasser-gas-waerme" href="#collapse_8" aria-expanded="false" aria-controls="collapse_8" id="collapse_button_8"> Water, gas or heating has been cut off </button></h2> <div id="collapse_8" class="accordion-body" name="ausfall-wasser-gas-waerme" aria-labelledby="collapse_button_8"> <div class="accordion-inner clearfix"> <h4>Inform the University Control Centre on 09131 8527777</h4> <ul> <li>Inform the head of the organisational unit</li> <li>Inform them of any potential technical hazards or working conditions that may be hazardous to health or hygiene</li> </ul> </div> </div> </div> <div class="accordion-group"> <h2 class="accordion-heading"><button class="accordion-toggle" data-toggle="collapse" data-name="ausfall-kommunikation" href="#collapse_9" aria-expanded="false" aria-controls="collapse_9" id="collapse_button_9"> Failure of communication devices (telephones, mobile phones, data communication) </button></h2> <div id="collapse_9" class="accordion-body" name="ausfall-kommunikation" aria-labelledby="collapse_button_9"> <div class="accordion-inner clearfix"> <ul> <li>Try to use any alternative means of communication such as mobile phones, SMS, landline telephone, fax, or send member of staff with written note</li> </ul> <h3>Inform the University Control Centre on 09131 8527777</h3> <ul> <li>Inform the head of the organisational unit</li> <li>Inform the head of the organisational unit of potential technical hazards</li> </ul> </div> </div> </div> </div> </div> </div> <div class="rrze-elements elements-columns cols-3"> <div class="column colspan-1" style=""> <div class="rrze-elements alert clearfix clear" style=""> <h3>Give first aid</h3> <p>In the case of emergency, always administer first aid to the best of your abilities.</p> <ul> <li><a class="ext-link wpel-icon-right" href="https://www.drk.de/hilfe-in-deutschland/erste-hilfe/" target="_self" rel="follow external noopener noreferrer" data-wpel-link="external">General information on first aid and what to do at the scene of an accident</a> from the German Red Cross</li> </ul> </div> </div> <div class="column colspan-2" style=""> <div class="rrze-elements alert clearfix clear" style=""> <h3 class="entry-title">Mental crisis?</h3> <ul> <li><a class="ext-link wpel-icon-right" href="https://caritas-erlangen.de/hilfe/psychische-erkrankung/spdi/" target="_self" rel="follow external noopener noreferrer" data-wpel-link="external">Social psychiatric service</a></li> <li><a class="ext-link wpel-icon-right" href="https://www.werkswelt.de/index.php?id=hochschulgemeinden" target="_self" rel="follow external noopener noreferrer" data-wpel-link="external">University pastoral care services</a></li> <li><a class="ext-link wpel-icon-right" href="https://www.telefonseelsorge.de/" target="_self" rel="follow external noopener noreferrer" data-wpel-link="external">Mental health hotline:</a>0800 111 0 111 or 0800 111 0 222 (only from Germany)</li> <li><a class="ext-link wpel-icon-right" href="https://krisendienst-mittelfranken.de/" target="_blank" rel="noopener follow external noreferrer" data-wpel-link="external">Crisis team for Middle Franconia</a> 0911 424855-0</li> </ul> </div> </div> </div> <div class="rrze-elements elements-columns cols-3"> <div class="column colspan-1" style=""> <div class="rrze-elements alert clearfix clear" style=""> <h3>IT emergency</h3> <ul> <li>Inform SOC (Security Operation Center): <a href="mailto:soc@fau.de">soc@fau.de</a></li> <li>Stop working with the IT system</li> <li>Document your observations</li> <li>Only take measures once instructed to do so</li> </ul> <h4>Contact RRZE</h4> <ul> <li><a href="https://www.rrze.fau.de/infocenter/kontakt-hilfe/sicherheitsvorfaelle/" data-wpel-link="internal">Report security incidents</a></li> </ul> <div class="fau-person thumb-size-small border" itemscope itemtype="http://schema.org/Person"> <div class="row"> <div class="person-default"> <h3><a href="https://www.fau.eu/person/abuse-contact-it-security/"><span itemprop="name">Abuse-Contact IT-Security</span></a></h3> <div class="person-info"> <ul class="contactlist"> <li class="person-info-phone telephone"><span class="screen-reader-text">Phone number: </span><a itemprop="telephone" href="tel:+49-9131-85-27815">+49 9131 85-27815</a></li> <li class="person-info-email email"><span class="screen-reader-text">Email: </span><a itemprop="email" href="mailto:abuse@fau.de">abuse@fau.de</a></li> </ul> </div> </div> <div class="person-default-more"> <div class="person-info-more"><a href="https://www.fau.eu/person/abuse-contact-it-security/" class="standard-btn primary-btn">More › <span class="screen-reader-text">Details for Abuse-Contact IT-Security</span></a></div> </div> </div> </div> <ul> <li><a href="https://www.rrze.fau.de/infocenter/kontakt-hilfe/service-theken/" data-wpel-link="internal">RRZE helpdesks</a></li> </ul> </div> </div> <div class="column colspan-2" style=""> <div class="rrze-elements alert clearfix clear" style=""> <h3 class="subtitle">Discrimination, harassment and sexual harassment</h3> <ul> <li><a href="https://www.fau.de/fau/rechtsgrundlagen/sonstige-regelungen/#antidiskriminierung" data-wpel-link="internal">Guidelines on preventing and dealing with cases of discrimination, harassment and sexual harassment</a></li> <li><a href="https://www.equality-and-diversity.fau.eu/sexual-harrassment-and-discrimination/#collapse_2">Contact and advice centers</a></li> </ul> <p>Please contact the complaints team if you would like to file a complaint:</p> <ul> <li><a href="https://www.fau.eu/people/gender-diversity-family/complaints-procedure-in-the-event-of-discrimination-harassment-and-sexual-harassment/" data-wpel-link="internal">Complaints, University Administration, Office P6</a></li> </ul> </div> </div> </div> <div class="rrze-elements elements-columns cols-3"> <div class="column colspan-1" style=""> <div class="fau-person thumb-size-small border" itemscope itemtype="http://schema.org/Person"> <div class="row"> <div class="person-default"> <h3><a href="https://www.fau.eu/person/leitwarte/"><span itemprop="name">Leitwarte</span></a></h3> <div class="person-info"> <ul class="contactlist"> <li class="person-info-phone telephone"><span class="screen-reader-text">Phone number: </span><a itemprop="telephone" href="tel:+49-9131-85-27777">+49 9131 85-27777</a></li> <li class="person-info-email email"><span class="screen-reader-text">Email: </span><a itemprop="email" href="mailto:leitwarte@fau.de">leitwarte@fau.de</a></li> </ul> </div> </div> <div class="person-default-more"> <div class="person-info-description" itemprop="description"> <p><a href="https://servicepoint.atd.fau.de">Service request form</a> (IdM-Login required)</p> </div> <div class="person-info-more"><a href="https://www.fau.eu/person/leitwarte/" class="standard-btn primary-btn">More › <span class="screen-reader-text">Details for Leitwarte</span></a></div> </div> </div> </div> </div> <div class="column colspan-2" style=""> </div> </div> <div class="rrze-elements elements-columns cols-3"> <div class="column colspan-1" style=""> <h3>Details for dealing with emergencies: Emergency plan, checklists, information sheets</h3> <p>Detailed information about all issues concerning occupational safety are available on the Occupational Safety website: <a href="https://www.intern.fau.de/arbeitssicherheit/" data-wpel-link="internal">as.zuv.fau.de</a> (on the FAU intranet).</p> </div> <div class="column colspan-2" style=""> <h3>Training courses</h3> <p>Occupational Safety offers <a href="https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/" target="_self" rel="noopener noreferrer" data-wpel-link="internal">courses</a> on occupational safety, fire prevention and coping with emergencies.</p> <ul> <li><a href="https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/#sprungmarke17" target="_self" rel="noopener noreferrer" data-wpel-link="internal">Emergency plan: What should I do in the event of an emergency?</a></li> <li><a href="https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/#sprungmarke18" target="_self" rel="noopener noreferrer" data-wpel-link="internal">Emergency plan: Introduction to using and implementing an emergency plan</a></li> <li><a href="https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/#sprungmarke19" target="_self" rel="noopener noreferrer" data-wpel-link="internal">Emergency plan: I feel threatened….. From de-escalation to self-defence</a></li> <li><a href="https://www.intern.fau.de/personal-und-arbeitsleben/personalentwicklung/weiterbildung/erste-hilfe/" data-wpel-link="internal">First aid courses for staff (</a><a class="ext-link wpel-icon-right" href="https://www.baed.fau.de/aufgaben-und-angebote/erste-hilfe/" target="_self" rel="external noopener noreferrer follow" data-wpel-link="external">FAU Occupational Medical Service (BÄD)</a></li> </ul> </div> </div> <div class="rrze-elements elements-columns "> <div class="column colspan-1" style=""> <div class="rrze-elements alert clearfix clear" style=""> <h3>Help for students</h3> <ul> <li><a href="https://www.fau.eu/education/advice-and-services/student-advice/" data-wpel-link="internal">Student Advice Career Service</a></li> <li><a class="ext-link wpel-icon-right" href="http://www.werkswelt.de/index.php?id=ppb" target="_self" rel="follow external noopener noreferrer" data-wpel-link="external">Counselling services from Student Services Erlangen-Nürnberg</a></li> <li><a href="https://www.fau-gesund.fau.de/studierende/" data-wpel-link="internal">‘FAUgesund’ for students</a></li> <li><a class="ext-link wpel-icon-right" title="Online-Trainings „StudiCare“" href="https://www.studicare.com/trainings" target="_self" rel="follow external noopener noreferrer" data-wpel-link="external">‘StudiCare’ online training</a></li> <li><a href="https://www.gender-und-diversity.fau.de/" data-wpel-link="internal">Office of Equality and Diversity</a></li> </ul> </div> </div> <div class="column colspan-1" style=""> <div class="rrze-elements alert clearfix clear" style=""> <h3>Health and safety</h3> <ul> <li><a href="https://www.as.zuv.fau.de/">Occupational safety</a></li> <li><a href="https://www.baed.fau.de/">University medical team (Betriebsärztlicher Dienst)</a></li> <li><a href="https://www.fau.de/fau/leitung-und-gremien/gremien-und-beauftragte/beauftragte/gleichstellungsbeauftragte/">Equality Officer</a></li> <li><a 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