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href="/for-everyone/anti-bribery-and-corruption-policy">Anti-Bribery & Corruption Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/modern-slavery-code-of-conduct">Modern Slavery Code of Conduct</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/copyright">Copyright Dispute Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/cookie-policy">Cookie Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/accessibility-statement">Accessibility Statement</a></li></ul></div></nav><div data-test="legal-article-content" class="MainPageView__ArticleWrapper-sc-14h9rne-2 esCOem"><div class="Spacing-sc-nd6fy-0 ksweoe"><h1 class="Headers__Heading-sc-1erae96-0 Headers__H1-sc-1erae96-2 MainPageView__ArticleTitle-sc-14h9rne-3 ewKjTn gmBGum aJUTJ">Privacy Policy</h1><span class="MainPageView__ArticleDate-sc-14h9rne-4 kYAfPS"> November 2024</span><div class="MainPageView__DropdownWrapper-sc-14h9rne-5 kKvKpS"><div class="Dropdown__DropdownWrapper-sc-1jq0jal-0 jutQmV"><select name="legalPageVersion" aria-label="Select version of this page" class="Dropdown__StyledDropdown-sc-1jq0jal-1 eKQJUP"><option value="0" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU" selected="">November 2024</option><option value="1" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">January 2023</option><option value="2" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">April 2022</option><option value="3" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">December 2021</option><option value="4" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">September 2020</option><option value="5" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">March 2020</option></select><svg xmlns="http://www.w3.org/2000/svg" width="12" height="15" viewBox="0 0 56 30" role="img" aria-hidden="true" color="#9A9AAD" class="Dropdown__DropdownArrow-sc-1jq0jal-3 jMZjSz"><path d="M0 0l28 30L56 0z" fill="#000232" fill-rule="evenodd"></path></svg></div></div></div><div class="Spacing-sc-nd6fy-0 ksweoe"><div class="RichText__RichtextWrapper-sc-lgc1a-5 hLVOWc"><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Version 13.0, November 2024</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Terms we use in this policy</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">When we say “Trustpilot”, “we”, “our”, or “us”, we mean Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">When we say “website”, “platform” or “service”, we mean all of Trustpilot’s websites, applications and other services.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Third-party websites</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>We’re an open platform<br/></b>Because we’re an open platform, when you write a review, the review and your Trustpilot profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written, including the locations and products you’ve reviewed, and your product photos or videos. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. So please remember that depending on the information you add to your Trustpilot profile and the username you choose, you may or may not be anonymous. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Personal data we collect</b><br/>Personal data is any information that relates to an identifiable individual. When you create a Trustpilot user account, write a review, create a business account on behalf of your company, or otherwise use our platform or services, we may collect and process the following personal data about you:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Contact information:</b> Your name and email address or any other contact details you may provide to us from time to time.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Device and location information:</b> Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>User account information:</b> Your username, password, photo, location and preferred language.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Business account information</b>: Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Usage and profiling information: </b>Your Trustpilot search history, how you've interacted with our platform, or emails we send to you, including time you spend on our site, features or functions you’ve accessed, marketing emails you’ve opened and links you’ve clicked.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Information about reviews and ratings, </b>including<b>:</b></p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Which business you reviewed.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Which product you reviewed.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Whether you wrote a service review, a location review, or a product review.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Your review content and star rating.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Your product photos or videos (if you provide them together with your product review).</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The location of the business you reviewed.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The dates you wrote your review, made any edits, or deleted the review.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Your reference number, order ID or similar (if you or the business provided one).</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Information about views and how useful your review is for others: </b>How many people read your review and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Information about reports and replies to reviews from your business account:</b> Your name, company details, the information you state in the reply to a review, which review you reported, the reason for the report, the date of the report.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Your verification data:</b> </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Information about whether your user account or your business domain is verified (your verification badge).</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Data provided during the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/articles/4410802590354"><u>verification process for consumers</u></a> and <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/4402762756114-Verify-additional-details-about-your-business"><u>verification process for businesses</u></a>:</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Your first and last name.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Images of the documents you submitted.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Number and date of expiry of the documents you submitted. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Information about questions you asked on a business’s website: </b></p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Which business you asked a question. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The product you asked the question about. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The content of the question.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The date you asked the question. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The business’s response to the question. </p></li></ul></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Data provided via the “Request Information” tool: </b>The Request Information tool lets businesses reach out to reviewers to find out more information about them and their experiences. We collect the information that you decide to disclose to the business, including but not limited to your: full name, phone number, email address, and reference ID. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Preferences information: </b>Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Communication information: </b>Includes communications we receive from you such as review notifications, feedback, help requests and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and date.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Call recordings</b>: All inbound and outbound telephone or video calls made to or by Trustpilot may be recorded for training, quality control and compliance purposes. Personal data (for example, name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Information from other services:</b></p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Social networks: </b>You can connect your Trustpilot profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Name and/or username.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Email address.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Profile photo.</p></li></ul></li></ul></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Before your request to connect your Trustpilot profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your Trustpilot profile via your Trustpilot account at any time. Trustpilot will then remove your social network unique ID, and disconnect/revoke Trustpilot from your social network. However, your social network profile picture will remain on your Trustpilot profile unless you change it and we will retain your name and email address.</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Chrome extension</b>: If you download our Chrome extension, we may collect the following information:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">A session ID allocated to you, which we may be able to link to your Trustpilot account if you have one. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Data relating to your use of the Chrome extension, such as page URLs where you have interacted with the Chrome extension, and your Chrome extension preferences and settings, such as how you choose to display the Chrome extension on your browser.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Browser and device information, such as details about your language settings, browser version, timezone, and screen resolution.</p></li></ul></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If the session ID links to your account, we may associate data relating to your use of the Chrome extension and browser and device information to you.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We ask you not to share any sensitive personal documents or personal data with us, such as information revealing ethnic origin, religious beliefs, or health information, of yourself or others.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>How we collect personal data<br/></b>The personal data that we process is primarily collected directly from you when you provide your details to create an account with us, or your usage and profiling information, such as your interaction with our platform, services or marketing emails, such as by leaving reviews or posting replies to reviews.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Sometimes we're given information about you from third parties. For example, when you sign up for a Trustpilot account via Facebook, your account is automatically pre-filled with the information we receive from them. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We also generate or collect information from your computer or device automatically as you use our services — like your IP address, your location, information about the device and browser you're using to access Trustpilot, or your usage and profiling information, such as your interaction with our platform or marketing emails, or use of our other services.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Who is the controller of your personal data?</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you’ve been sent invitations to write reviews on Trustpilot from businesses that use our services, or from us on their behalf, <b>those businesses will be the data controllers</b> responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly, as we’re unable to help. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">In respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, <b>Trustpilot A/S is the data controller</b>. </p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Why and how we use your personal data</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>We may use your personal data to:</b></p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Provide our services to you, including displaying your reviews and giving you access to your user account and our platform, or providing you with access to your company’s business account and our website.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Identify you as a registered user when you log into our platform and revisit our platform.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Improve our platform and services.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Respond to your questions and provide customer service.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Send you our newsletters.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Engage in various internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and our services, including our TrustBoxes, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Train our staff and for quality control purposes, helping us improve the quality of our services.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Exercise or comply with our own legal rights or obligations in connection with legal claims, or for compliance, regulatory and auditing purposes, where necessary. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you have a Trustpilot user account, we may also use your personal data to:</b></p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Verify the authenticity of your reviews.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Invite you to leave more reviews.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Contact you if your review is flagged by businesses or other users and, if necessary, ask you to provide documentation to verify your review or experience.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Contact you by email to tell you how many times your review was read and whether other users find your review useful, or otherwise provide feedback concerning your user account or your review.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Enforce our<a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-reviewers/end-user-terms-and-conditions"><u> Terms of Use for Consumers</u></a><u>.</u></p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you have a business account on behalf of your company on Trustpilot, we’ll also use your personal data to:</b></p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Notify you about a review of your company or products you offer.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Verify the legitimacy of your replies to reviews.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Inform you when users provide feedback concerning your reply to a review or your report of a review.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Enforce our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/free-terms-and-conditions"><u>Terms of Use and Sale for Businesses</u></a>. </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We may also use the information in other ways for which we provide specific notice at the time of collection.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>We need to process your personal data to:</b></p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Perform our contract with you or your company.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Exercise and comply with our own legal rights and obligations and operate an online review platform in compliance with applicable legal acts.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Pursue legitimate business interests related to operating our website and providing our services to you. Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant, adequate and limited to what is necessary for the purpose it was collected for. And of course, we'll always ensure our legitimate interests don't unfairly impact on your own rights and freedoms.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Perform a task carried out in the public interest.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Establish, exercise or defend legal claims, where necessary.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">In circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Who may access your personal data? </b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Your personal data on Trustpilot</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, your location (country), all reviews you’ve written (including the locations and products you’ve reviewed, your date of experience, and your product photos or videos), and other information you have chosen to connect with your public profile. They can also see whether you’ve marked other reviews as “useful”.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Remember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you connect to a social network, information such as your profile photo, your name, birth year and approximate location will be collected from your social network profile and used to identify you on our platform. Subject to your privacy settings and the level of information available from the social network, users of our platform can use this information to identify the reviews you have written.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you’ve chosen to preserve anonymity by not using your name for your Trustpilot username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Your personal data on Trustpilot when you create a business account on behalf of your company</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">When you create a business account on behalf of your company, we will disclose your company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Other information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Your personal data shared with other services, websites and businesses</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">One of Trustpilot's main goals is to increase the exposure and availability of reviews. We therefore permit other services to show reviews created on our platform, including but not limited to, companies’ replies to reviews created on the website. This increases the potential audience and other consumers’ knowledge of Trustpilot and the reviews.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The categories of third-party services and companies that can show your reviews together with your public user profile (or if you have a business account on Trustpilot, your replies to reviews about your company) are:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Search engines, including Google and Bing.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Businesses you reviewed on Trustpilot.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Businesses that invited you to review a product.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Consumer portals and business portals, including price comparison websites, shopping guides, etc.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Other similar websites where, in Trustpilot’s assessment, it will be relevant for users to search for reviews.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Social networks.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you write a review on Trustpilot in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We won’t share documentation you send us to verify your experience with the reviewed business. However, if you have a reference number, order ID or similar, we may pass that on to the business, unless you ask us not to. If you choose to provide information when replying to a message sent by a reviewed business using the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/115012251668-How-to-request-information-from-reviewers"><u>Request Information</u></a><a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/115012251668--How-to-find-information-about-reviewers"><u> tool</u></a>, this information will also be shared with the reviewed business.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Your personal data shared with data processors</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We share your personal data with selected third parties (including Trustpilot subsidiaries and other companies within the Trustpilot group, and companies we work with to provide our services) that provide us with a variety of different services that support the technical operation of our platform and the delivery of our services ("data processors"). These third parties are data processors for the personal data for which we are the data controller. We have data processing agreements in place with the data processors, and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this policy, you authorise us to instruct the data processors to process data in accordance with this policy and for the purposes of using the platform.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We carry out checks to ensure that data processors have taken reasonable technical and organisational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to pr otect against the information being disclosed to unauthorised persons, being misused, or in other ways being processed in violation of data protection laws.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Some of these data processors and third-party services will be located in countries outside of the one in which you are based and may have different, or less stringent, data protection standards. However, subject to the local laws in these countries, we will ensure that necessary safeguards are in place to protect your data, regardless of location. We do this through a combination of appropriate technical, organisational and administrative security measures, and by putting in place the necessary legal contracts to back up these requirements. For example, we will only transfer European users’ personal data outside the European Economic Area where a European Commission-approved method of validating the transfer has been put in place.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Other disclosures</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">In addition to the above, we share your personal data with the following parties and in the following circumstances:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To cooperate with regulatory bodies and government authorities in connection with investigations or case referrals. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To third parties in connection with the enforcement of our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-reviewers/terms-of-use-for-consumers"><u>Terms of Use for Consumers</u></a>, <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/user-guidelines"><u>Guidelines for Reviewers</u></a>, <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"><u>Terms of Use and Sale for Businesses</u></a>, and <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/guidelines-for-businesses"><u>Guidelines for Businesses</u></a>.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To third parties in order for us to protect our operations or those of our affiliates.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To third parties to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To third parties in order for us to pursue available remedies, or limit damages that we may sustain.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To third parties in the event of any reorganisation, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).</p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>How long do we store your personal data?</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We only keep your data for as long as we need it, or are required to for legal reasons. This depends on why it was collected, and if we have a continuing legal basis to do so (such as to fulfil a contract between us, perform a service you requested, meet legal requirements, or for our legitimate interests). When we no longer have a valid reason to keep your data, we'll either delete it or anonymise it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can delete your personal data or ask us to do that for you at any time (see ‘Your rights’ below). </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Personal data you provide, including your reviews, is kept for as long as you have a Trustpilot account, or as needed to provide you with our services. If you choose to delete your user account, we will save a log with the following information: your name, email address and the date of the deletion of your account. We will keep the log for three years. In some cases, even if you delete your Trustpilot account, we retain certain information we are required by law or have compelling legitimate interests to keep. Reasons we might retain some data for longer periods of time include (but are not limited to) security, fraud and platform abuse prevention, complying with legal or regulatory requirements, and defending our legitimate business interests. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Personal data we receive from companies that use our automated services to send a review invitation to you on their behalf is kept for three years. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To the extent that we hold any data on you, we will process your data in line with this privacy policy.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>How do we keep your personal data secure?</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Keeping your personal data secure is our highest priority. We use various organisational, technical and administrative measures to protect your personal data within our organisation and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We’re always working to improve <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"><u>our security practices and policies</u></a>, and we will update this information as these practices evolve over time.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Do we use cookies?</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We use cookies and similar technologies to help deliver, optimise, personalise and analyse our services, and for advertising purposes. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We use a combination of cookies and other technologies, such as pixels and tracking codes, to collect information for use in line with the purposes set out in this policy.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>What’s a cookie?</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">A cookie is a small text file that is stored on your computer or device, via your web browser, at the request of the websites you visit or applications you use. Cookies record things like your preferences and settings, which help give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Cookies on our website may be set by us, third parties we're working with, or independent third parties, such as advertisers.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>What are pixels?</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Pixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services, including marketing emails. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>What are tracking codes?</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Tracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use our platform.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Please see our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-everyone/cookie-policy"><u>Cookie Policy</u></a> for more information and details of the types of cookies and similar technologies we use.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Your rights</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you've got a Trustpilot user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your email subscription preferences.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. For more information about how to do that, please see the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-"><u>Privacy section of our Support Center</u></a>.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Access and download your personal data</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you have a Trustpilot user account, you can log in to see and download information related to your account, including your reviews. For more information about how to do that, please see the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/360001300347-How-to-access-download-or-delete-your-personal-data-for-reviewers-"><u>Privacy section of our Support Center</u></a>.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you have a business account on Trustpilot, or if you don’t have an account at all, you can email privacytrustpilot.com and request information about your personal data.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Correction and deletion of your personal data</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/202195056-Edit-your-username-and-account-settings"><u>correct, edit or delete</u></a> the information yourself via your Trustpilot user account. Otherwise, you are welcome to email privacy@trustpilot.com requesting to correct or delete your information.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">See ‘How long do we store your personal data?’ for more information on deleting your data.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Other rights</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">In addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes). </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Where we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Trustpilot processing your data, this will not affect any processing which has already taken place at that time. </p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>U.S. privacy rights</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">This section provides additional details about the personal data we collect about consumers in the U.S. which have rights afforded to them under U.S. State data protection and privacy laws, including, but not limited to the California Consumer Privacy Act , California Privacy Rights Act and the Virginia Consumer Data Privacy Act (the “U.S. Privacy Laws”).</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">When we say personal data in this section, we mean “personal data” or “personal information”, as defined in the applicable U.S. Privacy Laws.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">For more details about the personal data we collect, please see ‘Personal data we collect’ above. We collect this data for the purposes described in ‘Why and how we use your personal data’ above. We share this data with the categories of third parties described in ‘Who may access your personal data’ above.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Under the U.S. Privacy Laws you have a number of rights over the personal data we hold about you and we are committed to exercising those rights, where they apply. For more details about your rights in relation to our processing of your personal data, please see ‘Your rights’ above.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">In accordance with the U.S Privacy Laws’ requirements, we will not discriminate against you for exercising any of your rights. You may make a request pursuant to your rights by contacting us via email (privacy@trustpilot.com) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. You may designate an authorised agent to exercise these rights on your behalf.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Under U.S Privacy Laws you may request to opt out of the sale or sharing of your personal data to third parties. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Trustpilot will never sell your data for profit, however, to comply with the U.S. Privacy Laws where we transfer it to our partners for things like displaying personalised ads to you or to deliver improvements to our service, we allow you to opt out. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">To manage your privacy preferences and opt out of the sale or sharing of your personal data, please use the features provided to opt out in our dedicated <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://www.trustpilot.com/do-not-sell-my-info"><u>Do Not Sell or Share My Info</u></a> site. You can also contact us via email (privacy@trustpilot.com) or by mail using the contact details set out below.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Children’s information</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Our platform is not directed to children under the age of 16, and we do not knowingly collect personal data from such children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us using the contact information provided below</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Changes to this policy</b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We may change this policy from time to time, Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or businesses. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs"><b>Contact Us<br/></b></h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact our Data Protection Officer at privacy@trustpilot.com. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You can reach us by mail at:</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Trustpilot A/S,<br/>Pilestraede 58, 5th floor, <br/>1112 Copenhagen K, <br/>Denmark<br/>CVR no.: 30276582</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If contacting us does not resolve your complaint, you have further options, for example you may lodge a complaint with a data protection supervisory authority such as the Danish Data Protection Agency. You can read more about it in the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-"><u>Privacy section of our Support Center</u></a>.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You can also find additional resources about data privacy in our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us"><u>Support Center</u></a>. </p></div></div><div class="ScrollToTop__ScrollOutline-sc-1edy1ag-0 eyBlhB"><div class="Buttons__BaseButton-sc-169h683-0 Buttons__Button-sc-169h683-1 hdLlwM hejpap">Back to top</div></div></div></div></div></div></main><div class="bot-bait_botBait__a85IC"><a href="/end-of-the-line" rel="nofollow" target="_self" class="link_internal__7XN06 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From here you can also manage your email subscription preferences.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. For more information about how to do that, please see the ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Privacy section of our Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Access and download your personal data","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have a Trustpilot user account, you can log in to see and download information related to your account, including your reviews. For more information about how to do that, please see the ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360001300347-How-to-access-download-or-delete-your-personal-data-for-reviewers-"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Privacy section of our Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have a business account on Trustpilot, or if you don’t have an account at all, you can email privacytrustpilot.com and request information about your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Correction and deletion of your personal data","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/202195056-Edit-your-username-and-account-settings"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"correct, edit or delete","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" the information yourself via your Trustpilot user account. Otherwise, you are welcome to email privacy@trustpilot.com requesting to correct or delete your information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"See ‘How long do we store your personal data?’ for more information on deleting your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Other rights","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Where we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Trustpilot processing your data, this will not affect any processing which has already taken place at that time. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"U.S. privacy rights","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"This section provides additional details about the personal data we collect about consumers in the U.S. which have rights afforded to them under U.S. State data protection and privacy laws, including, but not limited to the California Consumer Privacy Act , California Privacy Rights Act and the Virginia Consumer Data Privacy Act (the “U.S. Privacy Laws”).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we say personal data in this section, we mean “personal data” or “personal information”, as defined in the applicable U.S. Privacy Laws.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"For more details about the personal data we collect, please see ‘Personal data we collect’ above. We collect this data for the purposes described in ‘Why and how we use your personal data’ above. We share this data with the categories of third parties described in ‘Who may access your personal data’ above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Under the U.S. Privacy Laws you have a number of rights over the personal data we hold about you and we are committed to exercising those rights, where they apply. For more details about your rights in relation to our processing of your personal data, please see ‘Your rights’ above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In accordance with the U.S Privacy Laws’ requirements, we will not discriminate against you for exercising any of your rights. You may make a request pursuant to your rights by contacting us via email (privacy@trustpilot.com) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. You may designate an authorised agent to exercise these rights on your behalf.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Under U.S Privacy Laws you may request to opt out of the sale or sharing of your personal data to third parties. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot will never sell your data for profit, however, to comply with the U.S. Privacy Laws where we transfer it to our partners for things like displaying personalised ads to you or to deliver improvements to our service, we allow you to opt out. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To manage your privacy preferences and opt out of the sale or sharing of your personal data, please use the features provided to opt out in our dedicated ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/do-not-sell-my-info"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Do Not Sell or Share My Info","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" site. You can also contact us via email (privacy@trustpilot.com) or by mail using the contact details set out below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Children’s information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our platform is not directed to children under the age of 16, and we do not knowingly collect personal data from such children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us using the contact information provided below","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Changes to this policy","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We may change this policy from time to time, Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or businesses. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Contact Us\n","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact our Data Protection Officer at privacy@trustpilot.com. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can reach us by mail at:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot A/S,\nPilestraede 58, 5th floor, \n1112 Copenhagen K, \nDenmark\nCVR no.: 30276582","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If contacting us does not resolve your complaint, you have further options, for example you may lodge a complaint with a data protection supervisory authority such as the Danish Data Protection Agency. You can read more about it in the ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Privacy section of our Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can also find additional resources about data privacy in our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5WTwzxyUrjmGsURdCdQ0EQ","type":"Entry","createdAt":"2023-04-27T11:14:36.578Z","updatedAt":"2023-04-27T11:56:01.607Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"For Businesses / For Reviewers - Privacy Policy - Version 12.0 - January 2023","date":"2023-01-02","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 12.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Terms we use in this policy\n","nodeType":"text"},{"data":{},"marks":[],"value":"When we say “Trustpilot”, “we”, “our”, or “us”, we mean Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we say “website” or “platform”, we mean all of Trustpilot’s websites and applications.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Third-party websites\n","nodeType":"text"},{"data":{},"marks":[],"value":"Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3LgoQEfpmAi7cjtTuekMHF","type":"Entry","createdAt":"2023-04-27T11:14:35.618Z","updatedAt":"2023-04-27T11:56:00.685Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceFaq"}},"locale":"en-US"},"fields":{"title":"Privacy Policy 12.0 / 6.0 - January 2023 - FAQ","content":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3Wh24CTeV2CxoBtjuCk20o","type":"Entry","createdAt":"2023-04-27T11:14:16.590Z","updatedAt":"2024-11-12T20:36:17.188Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"We’re an open platform (2023)","question":"We’re an open platform","answer":"Because we’re an open platform, when you write a review, the review and your Trustpilot profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written, including the locations and products you’ve reviewed, and your product photos or videos. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. So please remember that depending on the information you add to your Trustpilot profile and the username you choose, you may or may not be anonymous."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"49MogBNpCxWrEDpBr96dGx","type":"Entry","createdAt":"2023-04-27T11:14:17.039Z","updatedAt":"2023-04-27T11:55:44.361Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Personal data we collect (January 2023)","question":"Personal data we collect","answer":"Personal data is any information that relates to an identifiable individual. When you create a Trustpilot user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:\n\n- __Contact information:__ Your name and email address or any other contact details you may provide to us from time to time.\n- __Device and location information:__ Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.\n- __User account information:__ Your username, password, photo, location and preferred language.\n- __Business account information:__ Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers. \n- __Usage and profiling information:__ Your Trustpilot search history, how you've interacted with our platform, or emails we send to you, including time you spend on our site, features or functions you’ve accessed, marketing emails you’ve opened and links you’ve clicked.\n- __Information about reviews and ratings__, including:\n - Which business you reviewed.\n - Which product you reviewed.\n - Whether you wrote a service review, a location review, or a product review.\n - Your review content and star rating.\n - Your product photos or videos (if you provide them together with your product review).\n - The location of the business you reviewed.\n - The dates you wrote your review, made any edits, or deleted the review.\n - Your reference number, order ID or similar (if you or the business provided one).\n - If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.\n- __Information about views, likes and how useful your review is for others:__ How many people read your review and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.\n- __Information about reports and replies to reviews from your business account:__ Your name, company details, the information you state in the reply to a review, which review you reported, the reason for the report, the date of the report.\n- __Your verification data:__\n- Information about whether your user account or your business domain is verified (your verification badge).\n- Data provided during the [verification process for consumers](https://support.trustpilot.com/hc/en-us/articles/4410802590354) and [verification process for businesses](https://support.trustpilot.com/hc/en-us/articles/4402762756114-Verify-additional-details-about-your-business):\n - Your first and last name.\n - Images of the documents you submitted.\n - Number and date of expiry of the documents you submitted.\n- __Information about questions you asked on a business’s website:__ \n - Which business you asked a question. \n - The product you asked the question about. \n - The content of the question.\n - The date you asked the question. \n - The business’s response to the question. \n- __Data provided via the “Find Reviewer” tool:__ Find Reviewer lets businesses reach out to reviewers to find out more information about them and their experiences. We collect the information that you decide to disclose to the business, including but not limited to your: full name, phone number, email address, and reference ID. \n- __Preferences information:__ Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences. \n- __Communication information:__ Includes communications we receive from you such as review notifications, feedback, help requests and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and date.\n- __Call recordings:__ All inbound and outbound telephone calls made to or by Trustpilot may be recorded for training, quality control and compliance purposes. Personal data (for example, name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.\n- __Information from other services, including social networks:__ You can connect your Trustpilot profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:\n - Name and/or username\n - Email address\n - Profile photo\n\nBefore your request to connect your Trustpilot profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your Trustpilot profile via your Trustpilot account at any time. Trustpilot will then remove your social network unique ID, and disconnect/revoke Trustpilot from your social network. However, your social network profile picture will remain on your Trustpilot profile unless you change it and we will retain your name and email address. \n\nWe ask you not to share any sensitive personal documents or personal data with us, such as information revealing ethnic origin, religious beliefs, or health information, of yourself or others."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3PKF2ds5wStQVBuJ6iaNcv","type":"Entry","createdAt":"2023-04-27T11:14:17.695Z","updatedAt":"2023-04-27T11:55:44.865Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How we collect personal data (January 2023)","question":"How we collect personal data","answer":"The personal data that we process is primarily collected directly from you when you provide your details to create an account with us or interact with or your usage and profiling information, such as your interaction with our platform or marketing emails, such as by leaving reviews or posting replies to reviews.\n\nSometimes we're given information about you from third parties. For example, when you sign up for a Trustpilot account via Facebook, your account is automatically pre-filled with the information we receive from them. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar.\n\nWe also generate or collect information from your computer or device automatically as you use our services — like your IP address, your location, information about the device and browser you're using to access Trustpilot, or your usage and profiling information, such as your interaction with our platform or marketing emails."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"Pwuwt5AqPKzBxyLHyYyy5","type":"Entry","createdAt":"2023-04-27T11:14:18.332Z","updatedAt":"2023-04-27T11:55:45.308Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who is the controller of your personal data? (January 2023)","question":"Who is the controller of your personal data?","answer":"If you’ve been sent invitations to write reviews on Trustpilot from businesses that use our services, or from us on their behalf, __those businesses will be the data controllers__ responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly, as we’re unable to help. \n\nIn respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, __Trustpilot A/S is the data controller__. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2tomljVFuUovoI9CcG2p9m","type":"Entry","createdAt":"2023-04-27T11:14:18.891Z","updatedAt":"2023-04-27T11:55:45.777Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Why and how we use your personal data (January 2023)","question":"Why and how we use your personal data","answer":"__We may use your personal data to:__ \n- Provide our services to you, including displaying your reviews and giving you access to your user account and our platform, or providing you with access to your company’s business account and our website.\n- Identify you as a registered user when you log into our platform and revisit our platform.\n- Improve our platform and services.\n- Respond to your questions and provide customer service.\n- Send you our newsletters.\n- Engage in various internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and our services, including our TrustBoxes, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.\n- Train our staff and for quality control purposes, helping us improve the quality of our services.\n- Exercise or comply with our own legal rights or obligations in connection with legal claims, or for compliance, regulatory and auditing purposes, where necessary. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.\n\n# \n\n__If you have a Trustpilot user account, we may also use your personal data to:__ \n- Verify the authenticity of your reviews.\n- Invite you to leave more reviews.\n- Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.\n- Contact you if your review is flagged by businesses or other users and, if necessary, ask you to provide documentation to verify your review or experience.\n- Contact you by email to tell you how many times your review was read and whether other users find your review useful, or otherwise provide feedback concerning your user account or your review.\n- Enforce our [Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions). \n\n# \n\n__If you have a business account on behalf of your company on Trustpilot, we’ll also use your personal data to:__ \n- Notify you about a review of your company or products you offer.\n- Verify the legitimacy of your replies to reviews.\n- Inform you when users provide feedback concerning your reply to a review or your report of a review.\n- Enforce our [Terms \u0026 Conditions](/for-businesses/free-terms-and-conditions).\n\nWe may also use the information in other ways for which we provide specific notice at the time of collection.\n\n# \n\n__We need to process your personal data to:__ \n- Perform our contract with you or your company.\n- Exercise and comply with our own legal rights and obligations and operate an online review platform in compliance with applicable legal acts.\n- Pursue legitimate business interests related to operating our website and providing our services to you. Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant, adequate and limited to what is necessary for the purpose it was collected for. And of course, we'll always ensure our legitimate interests don't unfairly impact on your own rights and freedoms.\n- Establish, exercise or defend legal claims, where necessary.\n\n# \n\nIn circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.\n\nYou have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1C0bOuCMKYfKDL1m53JslN","type":"Entry","createdAt":"2023-04-27T11:14:19.450Z","updatedAt":"2023-04-27T11:55:46.279Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who may access your personal data? (January 2023)","question":"Who may access your personal data? ","answer":"__Your personal data on Trustpilot__ \nWe share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, your location (country), all reviews you’ve written (including the locations and products you’ve reviewed, and your product photos or videos), and other information you have chosen to connect with your public profile. They can also see whether you’ve marked other reviews as “useful”.\n\nRemember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.\n\nIf you connect to a social network, information such as your profile photo, your name, birth year and approximate location will be collected from your social network profile and used to identify you on our platform. Subject to your privacy settings and the level of information available from the social network, users of our platform can use this information to identify the reviews you have written.\n\nIf you’ve chosen to preserve anonymity by not using your name for your Trustpilot username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.\n\n# \n\n__Your personal data on Trustpilot when you create a business account on behalf of your company__ \nWhen you create a business account on behalf of your company, we will disclose your company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.\n\nWe recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.\n\nOther information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website.\n\n# \n\n__Your personal data shared with other services, websites and businesses__ \nOne of Trustpilot's main goals is to increase the exposure and availability of reviews. We therefore permit other services to show reviews created on our platform, including but not limited to, companies’ replies to reviews created on the website. This increases the potential audience and other consumers’ knowledge of Trustpilot and the reviews.\n\nThe categories of third-party services and companies that can show your reviews together with your public user profile (or if you have a business account on Trustpilot, your replies to reviews about your company) are:\n- Search engines, including Google and Bing.\n- Businesses you reviewed on Trustpilot.\n- Businesses that invited you to review a product.\n- Consumer portals and business portals, including price comparison websites, shopping guides, etc.\n- Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce. \n- Other similar websites where, in Trustpilot’s assessment, it will be relevant for users to search for reviews.\n- Social networks.\n\n# \n\nIf you write a review on Trustpilot in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation. \n\nWe won’t share documentation you send us to verify your experience with the reviewed business. However, if you have a reference number, order ID or similar, we may pass that on to the business, unless you ask us not to. If you choose to provide information when replying to a message sent by a reviewed business using the [Find Reviewer tool](https://support.trustpilot.com/hc/en-us/articles/115012251668--How-to-find-information-about-reviewers), this information will also be shared with the reviewed business. \n\n# \n\n__Your personal data shared with data processors__ \nWe share your personal data with selected third parties (including Trustpilot subsidiaries and other companies within the Trustpilot group, and companies we work with to provide our services) that provide us with a variety of different services that support the technical operation of our platform and the delivery of our services (\"data processors\"). These third parties are data processors for the personal data for which we are the data controller. We have data processing agreements in place with the data processors, and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this policy, you authorize us to instruct the data processors to process data in accordance with this policy and for the purposes of using the platform.\n\nWe carry out checks to ensure that data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.\n\nSome of these data processors and third-party services will be located in countries outside of the one in which you are based and may have different, or less stringent, data protection standards. However, subject to the local laws in these countries, we will ensure that necessary safeguards are in place to protect your data, regardless of location. We do this through a combination of appropriate technical, organizational and administrative security measures, and by putting in place the necessary legal contracts to back up these requirements. For example, we will only transfer European users’ personal data outside the European Economic Area where a European Commission-approved method of validating the transfer has been put in place. \n\n# \n\n__Other disclosures__ \nIn addition to the above, we share your personal data with the following parties and in the following circumstances:\n- To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities.\n- To cooperate with regulatory bodies and government authorities in connection with investigations or case referrals. \n- To third parties in connection with the enforcement of our [User Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions), [Guidelines for Reviewers](/for-reviewers/guidelines-for-reviewers), [Business Terms \u0026 Conditions](/for-businesses/terms-of-use-and-sale-for-businesses), and [Guidelines for Businesses](/for-businesses/guidelines-for-businesses).\n- To third parties in order for us to protect our operations or those of our affiliates.\n- To third parties to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.\n- To third parties in order for us to pursue available remedies, or limit damages that we may sustain.\n- To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.\n- To third parties in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings)."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5mrwgns9ca88ZA38iPoteP","type":"Entry","createdAt":"2023-04-27T11:14:20.205Z","updatedAt":"2023-04-27T11:55:46.852Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How long do we store your personal data? (January 2023)","question":"How long do we store your personal data?","answer":"We only keep your data for as long as we need it, or are required to for legal reasons. This depends on why it was collected, and if we have a continuing legal basis to do so (such as to fulfil a contract between us, perform a service you requested, meet legal requirements, or for our legitimate interests). When we no longer have a valid reason to keep your data, we'll either delete it or anonymize it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can delete your personal data or ask us to do that for you at any time (see ‘Your rights’ below).\n\nPersonal data you provide, including your reviews, is kept for as long as you have a Trustpilot account, or as needed to provide you with our services. If you choose to delete your user account, we will save a log with the following information: your name, email address and the date of the deletion of your account. We will keep the log for three years. In some cases, even if you delete your Trustpilot account, we retain certain information we are required by law or have compelling legitimate interests to keep. Reasons we might retain some data for longer periods of time include (but are not limited to) security, fraud and platform abuse prevention, complying with legal or regulatory requirements, and defending our legitimate business interests.\n\nPersonal data we receive from companies that use our automated services to send a review invitation to you on their behalf is kept for three years. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2ZWHTVMuclK9H9dpG2SO80","type":"Entry","createdAt":"2023-04-27T11:14:20.978Z","updatedAt":"2023-04-27T11:55:47.320Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How do we keep your personal data secure? (January 2023)","question":"How do we keep your personal data secure?","answer":"Keeping your personal data secure is our highest priority. We use various organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.\n\nWe’re always working to improve [our security practices and policies](https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices), and we will update this information as these practices evolve over time."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3mJwBn45JlcasHlwuVvIbq","type":"Entry","createdAt":"2023-04-27T11:14:21.449Z","updatedAt":"2023-04-27T11:55:47.868Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Do we use cookies? (January 2023)","question":"Do we use cookies?","answer":"We use cookies and similar technologies to help deliver, optimize, personalize and analyze our services, and for advertising purposes. \n\nWe use a combination of cookies and other technologies, such as pixels and tracking codes, to collect information for use in line with the purposes set out in this policy.\n\n# \n\n__What’s a cookie?__ \nA cookie is a small text file that is stored on your computer or device, via your web browser, at the request of the websites you visit or applications you use. Cookies record things like your preferences and settings, which help give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective.\n\nCookies on our website may be set by us, third parties we're working with, or independent third parties, such as advertisers.\n\n# \n\n__What are pixels?__ \nPixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services, including marketing emails. \n\n# \n\n__What are tracking codes?__ \nTracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use our platform.\n\nPlease see our [Cookie Policy](/for-everyone/cookie-policy) for more information and details of the types of cookies and similar technologies we use."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"25kZly1wCRPbA1Sj1IsDDr","type":"Entry","createdAt":"2023-04-27T11:14:21.950Z","updatedAt":"2023-04-27T11:55:48.329Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Your rights (January 2023) ","question":"Your rights","answer":"If you've got a Trustpilot user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your email subscription preferences.\n\nYou also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. For more information about how to do that, please see the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\n# \n\n__Access and download your personal data__ \nIf you have a Trustpilot user account, you can log in to see and download information related to your account, including your reviews. For more information about how to do that, please see the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001300347-How-to-access-download-or-delete-your-personal-data-for-reviewers-).\n\nIf you have a business account on Trustpilot, or if you don’t have an account at all, you can email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) and request information about your personal data.\n\n# \n\n__Correction and deletion of your personal data__ \nIf any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can [correct, edit or delete](https://support.trustpilot.com/hc/en-us/articles/202195056-Edit-your-username-and-account-settings) the information yourself via your Trustpilot user account. Otherwise, you are welcome to email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) requesting to correct or delete your information.\n\nSee ‘How long do we store your personal data?’ for more information on deleting your data.\n\n# \n\n__Other rights__ \nIn addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes). \n\nWhere we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Trustpilot processing your data, this will not affect any processing which has already taken place at that time. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6lI8H0zcamHwskvNvFLonp","type":"Entry","createdAt":"2023-04-27T11:14:24.403Z","updatedAt":"2023-04-27T11:55:50.063Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"U.S. privacy rights (January 2023) - ENG only","question":"U.S. privacy rights","answer":"This section provides additional details about the personal data we collect about consumers in the U.S. which have rights afforded to them under U.S. State data protection and privacy laws, including, but not limited to the California Consumer Privacy Act, California Privacy Rights Act and the Virginia Consumer Data Privacy Act (the “U.S. Privacy Laws”).\n\nWhen we say personal data in this section, we mean “personal data” or “personal information”, as defined in the applicable U.S. Privacy Laws.\n\nFor more details about the personal data we collect, please see ‘Personal data we collect’ above. We collect this data for the purposes described in ‘Why and how we use your personal data’ above. We share this data with the categories of third parties described in ‘Who may access your personal data’ above.\n\nUnder the U.S. Privacy Laws you have a number of rights over the personal data we hold about you and we are committed to exercising those rights, where they apply. For more details about your rights in relation to our procesing of your personal data, please see ‘Your rights’ above.\n\nIn accordance with the U.S Privacy Laws’ requirements, we will not discriminate against you for exercising any of your rights. You may make a request pursuant to your rights by contacting us via email ([privacy@trustpilot.com](maito:privacy@trustpilot.com)) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. You may designate an authorized agent to exercise these rights on your behalf.\n\nUnder U.S Privacy Laws you may request to opt out of the sale or sharing of your personal data to third parties.\nTrustpilot will never sell your data for profit, however, to comply with the U.S. Privacy Laws where we transfer it to our partners for things like displaying personalized ads to you or to deliver improvements to our service, we allow you to opt out. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in.\n\nTo manage your privacy preferences and opt out of the sale or sharing of your personal data, please use the features provided to opt out in our dedicated [Do Not Sell or Share My Info](https://www.trustpilot.com/do-not-sell-my-info) site. You can also contact us via email ([privacy@trustpilot.com](maito:privacy@trustpilot.com)) or by mail using the contact details set out below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"16sp1ZpnKYodIyFkLQOhJP","type":"Entry","createdAt":"2023-04-27T11:14:22.416Z","updatedAt":"2023-04-27T11:55:48.789Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Children’s information (January 2023)","question":"Children’s information","answer":"Our platform is not directed to children under the age of 16, and we do not knowingly collect personal data from such children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us using the contact information provided below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2J53cfJ0hs4kJcU7z2s3tX","type":"Entry","createdAt":"2023-04-27T11:14:23.453Z","updatedAt":"2023-04-27T11:55:49.212Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Changes to this policy (January 2023)","question":"Changes to this policy","answer":"We may change this policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. \n\nIf we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"70nnfg03X69eNupOarZk7d","type":"Entry","createdAt":"2023-04-27T11:14:23.913Z","updatedAt":"2023-04-27T11:55:49.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Contact us (January 2023)","question":"Contact us","answer":"We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact our Data Protection Officer at [privacy@trustpilot.com](mailto:privacy@trustpilot.com).\n\nYou can reach us by mail at: \n\nTrustpilot A/S, \nPilestraede 58, 5th floor, \n1112 Copenhagen K, \nDenmark \nCVR no.: 30276582\n\nIf contacting us does not resolve your complaint, you have further options, for example you may lodge a complaint with a data protection supervisory authority such as the Danish Data Protection Agency. You can read more about it in the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\nYou can also find additional resources about data privacy in our [Support Center](https://support.trustpilot.com/hc/en-us)."}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"35PeSXJwsn8vnERSQKpAjh","type":"Entry","createdAt":"2023-04-27T11:14:51.874Z","updatedAt":"2023-04-27T11:56:16.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"For Businesses / For Reviewers - Privacy Policy - Version 11.0 - April 2022","date":"2022-04-13","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 11.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Terms we use in this policy\n","nodeType":"text"},{"data":{},"marks":[],"value":"When we say “Trustpilot”, “we”, “our”, or “us”, we mean Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we say “website” or “platform”, we mean all of Trustpilot’s websites and applications.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Third-party websites\n","nodeType":"text"},{"data":{},"marks":[],"value":"Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7oojvUVkhUZB27NE1je3gT","type":"Entry","createdAt":"2023-04-27T11:14:51.330Z","updatedAt":"2023-04-27T11:56:15.719Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceFaq"}},"locale":"en-US"},"fields":{"title":"Privacy Policy 11.0 / 5.0 - April 2022 - FAQ","content":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"Zvrl9nsfsyOJzs6nKGhya","type":"Entry","createdAt":"2023-04-27T11:13:54.218Z","updatedAt":"2023-04-27T11:55:19.005Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"We’re an open platform (April 2022)","question":"We’re an open platform","answer":"Because we’re an open platform, when you write a review, the review and your Trustpilot profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written, including the locations and products you’ve reviewed, and your product photos or videos. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. So please remember that depending on the information you add to your Trustpilot profile and the username you choose, you may or may not be anonymous. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2pJtgTzXCHutVSHO8xfJu","type":"Entry","createdAt":"2023-04-27T11:13:43.225Z","updatedAt":"2023-04-27T11:55:08.011Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Personal data we collect (April 2022)","question":"Personal data we collect","answer":"Personal data is any information that relates to an identifiable individual. When you create a Trustpilot user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:\n\n- __Contact information:__ Your name and email address or any other contact details you may provide to us from time to time.\n- __Device and location information:__ Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.\n- __User account information:__ Your username, password, photo, location and preferred language.\n- __Business account information:__ Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers. \n- __Usage and profiling information:__ Your Trustpilot search history, how you've interacted with our platform, or emails we send to you, including time you spend on our site, features or functions you’ve accessed, marketing emails you’ve opened and links you’ve clicked.\n- __Information about reviews and ratings__, including:\n - Which business you reviewed.\n - Which product you reviewed.\n - Whether you wrote a service review, a location review, or a product review.\n - Your review content and star rating.\n - Your product photos or videos (if you provide them together with your product review).\n - The location of the business you reviewed.\n - The dates you wrote your review, made any edits, or deleted the review.\n - Your reference number, order ID or similar (if you or the business provided one).\n - If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.\n- __Information about views, likes and how useful your review is for others:__ How many people read your review and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.\n- __Information about reports and replies to reviews from your business account:__ Your name, company details, the information you state in the reply to a review, which review you reported, the reason for the report, the date of the report.\n- __Your verification data:__\n- Information about whether your user account or your business domain is verified (your verification badge).\n- Data provided during the [verification process for consumers](https://support.trustpilot.com/hc/en-us/articles/4410802590354) and [verification process for businesses](https://support.trustpilot.com/hc/en-us/articles/4402762756114-Verify-additional-details-about-your-business):\n - Your first and last name.\n - Images of the documents you submitted.\n - Number and date of expiry of the documents you submitted.\n- __Information about questions you asked on a business’s website:__ \n - Which business you asked a question. \n - The product you asked the question about. \n - The content of the question.\n - The date you asked the question. \n - The business’s response to the question. \n- __Data provided via the “Find Reviewer” tool:__ Find Reviewer lets businesses reach out to reviewers to find out more information about them and their experiences. We collect the information that you decide to disclose to the business, including but not limited to your: full name, phone number, email address, and reference ID. \n- __Preferences information:__ Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences. \n- __Communication information:__ Includes communications we receive from you such as review notifications, feedback, help requests and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and date.\n- __Call recordings:__ All inbound and outbound telephone calls made to or by Trustpilot may be recorded for training, quality control and compliance purposes. Personal data (for example, name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.\n- __Information from other services, including social networks:__ You can connect your Trustpilot profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:\n - Name and/or username\n - Email address\n - Profile photo\n - Your social connections \n\nBefore your request to connect your Trustpilot profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your Trustpilot profile via your Trustpilot account at any time. Trustpilot will then remove your social network unique ID, and disconnect/revoke Trustpilot from your social network. However, your social network profile picture will remain on your Trustpilot profile unless you change it and we will retain your name and email address. \n\nWe ask you not to share any sensitive personal documents or personal data with us, such as information revealing ethnic origin, religious beliefs, or health information, of yourself or others."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"wymkckVzcXE1cOmLMilcU","type":"Entry","createdAt":"2023-04-27T11:13:44.095Z","updatedAt":"2023-04-27T11:55:08.511Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How we collect personal data (April 2022)","question":"How we collect personal data","answer":"The personal data that we process is primarily collected directly from you when you provide your details to create an account with us or interact with or your usage and profiling information, such as your interaction with our platform or marketing emails, such as by leaving reviews or posting replies to reviews.\n\nSometimes we're given information about you from third parties. For example, when you sign up for a Trustpilot account via Facebook, your account is automatically pre-filled with the information we receive from them. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar.\n\nWe also generate or collect information from your computer or device automatically as you use our services — like your IP address, your location, information about the device and browser you're using to access Trustpilot, or your usage and profiling information, such as your interaction with our platform or marketing emails."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7gFhJrMUsgouagujRKOEPx","type":"Entry","createdAt":"2023-04-27T11:13:54.854Z","updatedAt":"2023-04-27T11:55:19.523Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who is the controller of your personal data? (April 2022)","question":"Who is the controller of your personal data?","answer":"If you’ve been sent invitations to write reviews on Trustpilot from businesses that use our services, or from us on their behalf, __those businesses will be the data controllers__ responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly, as we’re unable to help. \n\nIn respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, __Trustpilot A/S is the data controller__. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"8iOOHVECTOkOMOgqTctCj","type":"Entry","createdAt":"2023-04-27T11:13:55.354Z","updatedAt":"2023-04-27T11:55:20.009Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Why and how we use your personal data (April 2022)","question":"Why and how we use your personal data","answer":"__We may use your personal data to:__ \n- Provide our services to you, including displaying your reviews and giving you access to your user account and our platform, or providing you with access to your company’s business account and our website.\n- Identify you as a registered user when you log into our platform and revisit our platform.\n- Improve our platform and services.\n- Respond to your questions and provide customer service.\n- Send you our newsletters.\n- Engage in various internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and our services, including our TrustBoxes, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.\n- Train our staff and for quality control purposes, helping us improve the quality of our services.\n- Exercise or comply with our own legal rights or obligations in connection with legal claims, or for compliance, regulatory and auditing purposes, where necessary. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.\n\n# \n\n__If you have a Trustpilot user account, we may also use your personal data to:__ \n- Verify the authenticity of your reviews.\n- Invite you to leave more reviews.\n- Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.\n- Contact you if your review is flagged by businesses or other users and, if necessary, ask you to provide documentation to verify your review or experience.\n- Contact you by email to tell you how many times your review was read and whether other users find your review useful, or otherwise provide feedback concerning your user account or your review.\n- Facilitate the social sharing function, including giving you the option to connect with members of your network who are both users of Trustpilot and users of one or more social networks.\n- Display which members of your social networks are also users of Trustpilot in order to increase confidence in reviews and to create a better user experience on our platform.\n- Enforce our [Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions). \n\n# \n\n__If you have a business account on behalf of your company on Trustpilot, we’ll also use your personal data to:__ \n- Notify you about a review of your company or products you offer.\n- Verify the legitimacy of your replies to reviews.\n- Inform you when users provide feedback concerning your reply to a review or your report of a review.\n- Enforce our [Terms \u0026 Conditions](/for-businesses/free-terms-and-conditions).\n\nWe may also use the information in other ways for which we provide specific notice at the time of collection.\n\n# \n\n__We need to process your personal data to:__ \n- Perform our contract with you or your company.\n- Exercise and comply with our own legal rights and obligations and operate an online review platform in compliance with applicable legal acts.\n- Pursue legitimate business interests related to operating our website and providing our services to you. Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant, adequate and limited to what is necessary for the purpose it was collected for. And of course, we'll always ensure our legitimate interests don't unfairly impact on your own rights and freedoms.\n- Establish, exercise or defend legal claims, where necessary.\n\n# \n\nIn circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.\n\nYou have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3AXKhtkSinPwklSIKFYJ5r","type":"Entry","createdAt":"2023-04-27T11:13:55.968Z","updatedAt":"2023-04-27T11:55:21.286Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who may access your personal data? (April 2022)","question":"Who may access your personal data? ","answer":"__Your personal data on Trustpilot__ \nWe share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, your location (country), all reviews you’ve written (including the locations and products you’ve reviewed, and your product photos or videos), and other information you have chosen to connect with your public profile. They can also see whether you’ve marked other reviews as “useful”.\n\nRemember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.\n\nIf you connect to a social network, information such as your profile photo, your name, birth year and approximate location will be collected from your social network profile and used to identify you on our platform. Subject to your privacy settings and the level of information available from the social network, users of our platform can use this information to identify the reviews you have written.\n\nIf you’ve chosen to preserve anonymity by not using your name for your Trustpilot username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.\n\nWe show you if your social network contacts or friends have also connected with Trustpilot. This is only visible to you. Other people on Trustpilot cannot see your social network connections.\n\n# \n\n__Your personal data on Trustpilot when you create a business account on behalf of your company__ \nWhen you create a business account on behalf of your company, we will disclose your company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.\n\nWe recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.\n\nOther information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website.\n\n# \n\n__Your personal data on services that you connect to your Trustpilot user account__ \nIf you connect your Trustpilot account with your social network profile, the information and reviews provided by you, as well as data compiled by us about your use of the platform (for example, the number of reviews you have written) will be shared with and displayed in connection with your profile on the social network and will be subject to its privacy policy.\n\n# \n\n__Your personal data shared with other services, websites and businesses__ \nOne of Trustpilot's main goals is to increase the exposure and availability of reviews. We therefore permit other services to show reviews created on our platform, including but not limited to, companies’ replies to reviews created on the website. This increases the potential audience and other consumers’ knowledge of Trustpilot and the reviews.\n\nThe categories of third-party services and companies that can show your reviews together with your public user profile (or if you have a business account on Trustpilot, your replies to reviews about your company) are:\n- Search engines, including Google and Bing.\n- Businesses you reviewed on Trustpilot.\n- Businesses that invited you to review a product.\n- Consumer portals and business portals, including price comparison websites, shopping guides, etc.\n- Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce. \n- Other similar websites where, in Trustpilot’s assessment, it will be relevant for users to search for reviews.\n- Social networks.\n\n# \n\nIf you write a review on Trustpilot in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation. \n\nWe won’t share documentation you send us to verify your experience with the reviewed business. However, if you have a reference number, order ID or similar, we may pass that on to the business, unless you ask us not to. If you choose to provide information when replying to a message sent by a reviewed business using the [Find Reviewer tool](https://support.trustpilot.com/hc/en-us/articles/115012251668--How-to-find-information-about-reviewers), this information will also be shared with the reviewed business. \n\n# \n\n__Your personal data shared with data processors__ \nWe share your personal data with selected third parties (including Trustpilot subsidiaries and other companies within the Trustpilot group, and companies we work with to provide our services) that provide us with a variety of different services that support the technical operation of our platform and the delivery of our services (\"data processors\"). These third parties are data processors for the personal data for which we are the data controller. We have data processing agreements in place with the data processors, and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this policy, you authorize us to instruct the data processors to process data in accordance with this policy and for the purposes of using the platform.\n\nWe carry out checks to ensure that data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.\n\nSome of these data processors and third-party services will be located in countries outside of the one in which you are based and may have different, or less stringent, data protection standards. However, subject to the local laws in these countries, we will ensure that necessary safeguards are in place to protect your data, regardless of location. We do this through a combination of appropriate technical, organizational and administrative security measures, and by putting in place the necessary legal contracts to back up these requirements. For example, we will only transfer European users’ personal data outside the European Economic Area where a European Commission-approved method of validating the transfer has been put in place. \n\n# \n\n__Other disclosures__ \nIn addition to the above, we share your personal data with the following parties and in the following circumstances:\n- To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities.\n- To cooperate with regulatory bodies and government authorities in connection with investigations or case referrals. \n- To third parties in connection with the enforcement of our [User Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions), [Guidelines for Reviewers](/for-reviewers/guidelines-for-reviewers), [Business Terms \u0026 Conditions](/for-businesses/terms-of-use-and-sale-for-businesses), and [Guidelines for Businesses](/for-businesses/guidelines-for-businesses).\n- To third parties in order for us to protect our operations or those of our affiliates.\n- To third parties to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.\n- To third parties in order for us to pursue available remedies, or limit damages that we may sustain.\n- To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.\n- To third parties in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings)."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5bmkXSf3eGYnzRmUF50PjF","type":"Entry","createdAt":"2023-04-27T11:13:56.517Z","updatedAt":"2023-04-27T11:55:21.884Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How long do we store your personal data? (April 2022)","question":"How long do we store your personal data?","answer":"We only keep your data for as long as we need it, or are required to for legal reasons. This depends on why it was collected, and if we have a continuing legal basis to do so (such as to fulfil a contract between us, perform a service you requested, meet legal requirements, or for our legitimate interests). When we no longer have a valid reason to keep your data, we'll either delete it or anonymize it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can delete your personal data or ask us to do that for you at any time (see ‘Your rights’ below).\n\nPersonal data you provide, including your reviews, is kept for as long as you have a Trustpilot account, or as needed to provide you with our services. If you choose to delete your user account, we will save a log with the following information: your name, email address and the date of the deletion of your account. We will keep the log for three years. In some cases, even if you delete your Trustpilot account, we retain certain information we are required by law or have compelling legitimate interests to keep. Reasons we might retain some data for longer periods of time include (but are not limited to) security, fraud and platform abuse prevention, complying with legal or regulatory requirements, and defending our legitimate business interests.\n\nPersonal data we receive from companies that use our automated services to send a review invitation to you on their behalf is kept for three years. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3NBAkN1vrLhhrBOVQA9Ab0","type":"Entry","createdAt":"2023-04-27T11:13:56.955Z","updatedAt":"2023-04-27T11:55:22.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How do we keep your personal data secure? (April 2022)","question":"How do we keep your personal data secure?","answer":"Keeping your personal data secure is our highest priority. We use various organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.\n\nWe’re always working to improve [our security practices and policies](https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices), and we will update this information as these practices evolve over time."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1J7XoAQP1sNGrK4YuI4tyX","type":"Entry","createdAt":"2023-04-27T11:13:44.564Z","updatedAt":"2023-04-27T11:55:09.124Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Do we use cookies? (April 2022)","question":"Do we use cookies?","answer":"We use cookies and similar technologies to help deliver, optimize, personalize and analyze our services, and for advertising purposes. \n\nWe use a combination of cookies and other technologies, such as pixels and tracking codes, to collect information for use in line with the purposes set out in this policy.\n\n# \n\n__What’s a cookie?__ \nA cookie is a small text file that is stored on your computer or device, via your web browser, at the request of the websites you visit or applications you use. Cookies record things like your preferences and settings, which help give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective.\n\nCookies on our website may be set by us, third parties we're working with, or independent third parties, such as advertisers.\n\n# \n\n__What are pixels?__ \nPixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services, including marketing emails. \n\n# \n\n__What are tracking codes?__ \nTracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use our platform.\n\nPlease see our [Cookie Policy](/for-everyone/cookie-policy) for more information and details of the types of cookies and similar technologies we use."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3Zw8dnnTvEVQjEWPIGLcp9","type":"Entry","createdAt":"2023-04-27T11:13:57.465Z","updatedAt":"2023-04-27T11:55:23.580Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Your rights (April 2022)","question":"Your rights","answer":"If you've got a Trustpilot user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your email subscription preferences.\n\nYou also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. For more information about how to do that, please see the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\n# \n\n__Access and download your personal data__ \nIf you have a Trustpilot user account, you can log in to see and download information related to your account, including your reviews. For more information about how to do that, please see the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001300347-How-to-access-download-or-delete-your-personal-data-for-reviewers-).\n\nIf you have a business account on Trustpilot, or if you don’t have an account at all, you can email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) and request information about your personal data.\n\n# \n\n__Correction and deletion of your personal data__ \nIf any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can [correct, edit or delete](https://support.trustpilot.com/hc/en-us/articles/202195056-Edit-your-username-and-account-settings) the information yourself via your Trustpilot user account. Otherwise, you are welcome to email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) requesting to correct or delete your information.\n\nSee ‘How long do we store your personal data?’ for more information on deleting your data.\n\n# \n\n__Other rights__ \nIn addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes). \n\nWhere we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Trustpilot processing your data, this will not affect any processing which has already taken place at that time. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4ee3mJHebjBqL1bkiHgD7D","type":"Entry","createdAt":"2023-04-27T11:13:58.056Z","updatedAt":"2023-04-27T11:55:24.105Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"California privacy rights (April 2022)","question":"California privacy rights","answer":"This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (CCPA).\n\nFor more details about the personal information we’ve collected over the past 12 months, please see ‘Personal data we collect’ above. We collect this information for the business and commercial purposes described in ‘Why and how we use your personal data’ above. We share this information with the categories of third parties described in ‘Who may access your personal data’ above.\n\nUnder the CCPA you have the following rights in relation to the personal information we hold about you:\n- Right to be informed\n- Right to request deletion\n- Right to opt out\n- Right to disclosure\n- Right to equal services and prices (non-discrimination)\n\nWe are committed to exercising your privacy rights, including the rights granted to you under the CCPA.\n\nIn accordance with the CCPA’s requirements, we will not discriminate against you for exercising any of your CCPA rights. You may make a request pursuant to your rights under the CCPA by contacting us via email ([privacy@trustpilot.com](mailto:privacy@trustpilot.com)) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. Californian consumers can also designate an authorized agent to exercise these rights on their behalf.\n\nYou may request to opt out of the sale of your personal information to third parties. The CCPA defines a sale very broadly and this includes communicating personal information to another business or a third party for non-financial gain. Trustpilot will never sell your data for profit, however, where we transfer it to our partners for things like displaying personalized ads to you or to deliver improvements to our service, these uses fall within the broad definition of a “sale” under CCPA. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in.\n\nYou can opt out from any practice that may lead to the sale of your personal data at any time. To manage your privacy preferences and opt out of the sale of your personal information, please use the features provided to opt out in our dedicated [Do Not Sell My Info](https://www.trustpilot.com/do-not-sell-my-info) site. You can also contact us via email ([privacy@trustpilot.com](mailto:privacy@trustpilot.com)) or by mail using the contact details set out below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6neOI1hrxiOQNxi2lo0CVn","type":"Entry","createdAt":"2023-04-27T11:13:58.539Z","updatedAt":"2023-04-27T11:55:24.617Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Children’s information (April 2022)","question":"Children’s information","answer":"Our platform is not directed to children under the age of 16, and we do not knowingly collect personal data from such children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us using the contact information provided below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1xMsmIJInletQnhxmBc5Mz","type":"Entry","createdAt":"2023-04-27T11:13:58.948Z","updatedAt":"2023-04-27T11:55:25.186Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Changes to this policy (April 2022)","question":"Changes to this policy","answer":"We may change this policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. \n\nIf we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6UYGhWMTczuPHeOnQx9RGm","type":"Entry","createdAt":"2023-04-27T11:13:59.509Z","updatedAt":"2023-04-27T11:55:25.672Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Contact us (April 2022)","question":"Contact us","answer":"We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact our Data Protection Officer at [privacy@trustpilot.com](mailto:privacy@trustpilot.com).\n\nYou can reach us by mail at: \n\nTrustpilot A/S, \nPilestraede 58, 5th floor, \n1112 Copenhagen K, \nDenmark \nCVR no.: 30276582\n\nIf contacting us does not resolve your complaint, you have further options, for example you may lodge a complaint with a data protection supervisory authority such as the Danish Data Protection Agency. You can read more about it in the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\nYou can also find additional resources about data privacy in our [Support Center](https://support.trustpilot.com/hc/en-us)."}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3EDj2kEq124ywohMJHLsVF","type":"Entry","createdAt":"2023-04-27T11:15:00.659Z","updatedAt":"2023-04-27T11:56:24.771Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"For Businesses / For Reviewers - Privacy Policy - Version 10.0 - December 2021","date":"2021-12-14","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 10.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Terms we use in this policy\n","nodeType":"text"},{"data":{},"marks":[],"value":"When we say “Trustpilot”, “we”, “our”, or “us”, we mean Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we say “website” or “platform”, we mean all of Trustpilot’s websites and applications.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Third-party websites\n","nodeType":"text"},{"data":{},"marks":[],"value":"Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"JpU8eGqwchvvnHBKTQm0l","type":"Entry","createdAt":"2023-04-27T11:15:00.022Z","updatedAt":"2023-04-27T11:56:24.200Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceFaq"}},"locale":"en-US"},"fields":{"title":"Privacy Policy 10.0 / 4.0 - December 2021 - FAQ","content":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2dUVCWP4TTkIcwYu6UgBFW","type":"Entry","createdAt":"2023-04-27T11:13:22.276Z","updatedAt":"2023-04-27T11:54:47.620Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"We’re an open platform (December 2021)","question":"We’re an open platform","answer":"Because we’re an open platform, when you write a review, the review and your profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. So please remember that depending on the information you add to your Trustpilot profile and the username you choose, you may or may not be anonymous. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"292z3jrdyOUhR6F3WAmPcv","type":"Entry","createdAt":"2023-04-27T11:13:23.343Z","updatedAt":"2023-04-27T11:54:48.061Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Personal data we collect (December 2021)","question":"Personal data we collect","answer":"Personal data is any information that relates to an identifiable individual. When you create a Trustpilot user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:\n\n- __Contact information:__ Your name and email address or any other contact details you may provide to us from time to time.\n- __Device and location information:__ Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.\n- __User account information:__ Your username, password, photo, location and preferred language.\n- __Business account information:__ Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers. \n- __Usage and profiling information:__ Your Trustpilot search history, how you've interacted with our platform, including time you spend on our site, features or functions you’ve accessed, and links you’ve clicked.\n- __Information about reviews and ratings__, including:\n - Which business you reviewed.\n - Which product you reviewed.\n - Whether you wrote a service review, a location review, or a product review.\n - Your review content and star rating.\n - Your product photos or videos (if you provide them together with your product review).\n - The location of the business you reviewed.\n - The dates you wrote your review, made any edits, or deleted the review.\n - Your reference number, order ID or similar (if you or the business provided one).\n - If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.\n- __Information about views, likes and how useful your review is for others:__ How many people read your review and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.\n- __Information about reports and replies to reviews from your business account:__ Your name, company details, the information you state in the reply to a review, which review you reported, the reason for the report, the date of the report.\n- __Your verification data:__\n- Information about whether your user account or your business domain is verified (your verification badge).\n- Data provided during the [verification process for consumers](https://support.trustpilot.com/hc/en-us/articles/4410802590354) and [verification process for businesses](https://support.trustpilot.com/hc/en-us/articles/4402762756114-Verify-additional-details-about-your-business):\n - Your first and last name.\n - Images of the documents you submitted.\n - Number and date of expiry of the documents you submitted.\n- __Information about questions you asked on a business’s website:__ \n - Which business you asked a question. \n - The product you asked the question about. \n - The content of the question.\n - The date you asked the question. \n - The business’s response to the question. \n- __Data provided via the “Find Reviewer” tool:__ Find Reviewer lets businesses reach out to reviewers to find out more information about them and their experiences. We collect the information that you decide to disclose to the business, including but not limited to your: full name, phone number, email address, and reference ID. \n- __Preferences information:__ Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences. \n- __Communication information:__ Includes communications we receive from you such as review notifications, feedback, help requests and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and date.\n- __Call recordings:__ All inbound and outbound telephone calls made to or by Trustpilot may be recorded for training, quality control and compliance purposes. Personal data (for example, name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.\n- __Information from other services, including social networks:__ You can connect your Trustpilot profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:\n - Name and/or username\n - Email address\n - Profile photo\n - Your social connections\nBefore your request to connect your Trustpilot profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your Trustpilot profile via your Trustpilot account at any time. Trustpilot will then remove your social network unique ID, and disconnect/revoke Trustpilot from your social network. However, your social network profile picture will remain on your Trustpilot profile unless you change it and we will retain your name and email address.\n\n# \n\nWe ask you not to share any sensitive personal documents or personal data with us, such as information revealing ethnic origin, religious beliefs, or health information, of yourself or others."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5NFv9DJXFxxuTtR69u6HGB","type":"Entry","createdAt":"2023-04-27T11:13:23.844Z","updatedAt":"2023-04-27T11:54:48.575Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How we collect personal data (December 2021)","question":"How we collect personal data","answer":"The personal data that we process is primarily collected directly from you when you provide your details to create an account with us or interact with our platform, such as by leaving reviews or posting replies to reviews.\n\nSometimes we're given information about you from third parties. For example, when you sign up for a Trustpilot account via Facebook, your account is automatically pre-filled with the information we receive from them. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar.\n\nWe also generate or collect information from your computer or device automatically as you use our services — like your IP address, your location, or information about the device and browser you're using to access Trustpilot."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3wsLLYCRMDTbWe3JOxDAPH","type":"Entry","createdAt":"2023-04-27T11:13:24.283Z","updatedAt":"2023-04-27T11:54:49.069Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who is the controller of your personal data? (December 2021)","question":"Who is the controller of your personal data?","answer":"If you’ve been sent invitations to write reviews on Trustpilot from businesses that use our services, or from us on their behalf, __those businesses will be the data controllers__ responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly, as we’re unable to help. \n\nIn respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, __Trustpilot A/S is the data controller__. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4R1Pz9fYEErAhbbiTTDnl9","type":"Entry","createdAt":"2023-04-27T11:13:24.679Z","updatedAt":"2023-04-27T11:54:49.582Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Why and how we use your personal data (December 2021)","question":"Why and how we use your personal data","answer":"__We may use your personal data to:__ \n- Provide our services to you, including displaying your reviews and giving you access to your user account and our platform, or providing you with access to your company’s business account and our website.\n- Identify you as a registered user when you log into our platform and revisit our platform.\n- Improve our platform and services.\n- Respond to your questions and provide customer service.\n- Send you our newsletters.\n- Engage in various internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and our services, including our TrustBoxes, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.\n- Train our staff and for quality control purposes, helping us improve the quality of our services.\n- Exercise or comply with our own legal rights or obligations in connection with legal claims, or for compliance, regulatory and auditing purposes, where necessary. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.\n\n# \n\n__If you have a Trustpilot user account, we may also use your personal data to:__ \n- Verify the authenticity of your reviews.\n- Invite you to leave more reviews.\n- Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.\n- Contact you if your review is flagged by businesses or other users and, if necessary, ask you to provide documentation to verify your review or experience.\n- Contact you by email to tell you how many times your review was read and whether other users find your review useful, or otherwise provide feedback concerning your user account or your review.\n- Facilitate the social sharing function, including giving you the option to connect with members of your network who are both users of Trustpilot and users of one or more social networks.\n- Display which members of your social networks are also users of Trustpilot in order to increase confidence in reviews and to create a better user experience on our platform.\n- Enforce our [Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions). \n\n# \n\n__If you have a business account on behalf of your company on Trustpilot, we’ll also use your personal data to:__ \n- Notify you about a review of your company or products you offer.\n- Verify the legitimacy of your replies to reviews.\n- Inform you when users provide feedback concerning your reply to a review or your report of a review.\n- Enforce our [Terms \u0026 Conditions](/for-businesses/free-terms-and-conditions).\n\nWe may also use the information in other ways for which we provide specific notice at the time of collection.\n\n# \n\n__We need to process your personal data to:__ \n- Perform our contract with you or your company.\n- Exercise and comply with our own legal rights and obligations and operate an online review platform in compliance with applicable legal acts.\n- Pursue legitimate business interests related to operating our website and providing our services to you. Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant, adequate and limited to what is necessary for the purpose it was collected for. And of course, we'll always ensure our legitimate interests don't unfairly impact on your own rights and freedoms.\n- Establish, exercise or defend legal claims, where necessary.\n\n# \n\nIn circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.\n\nYou have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4qtbqmi355wdIwIXjlL7v6","type":"Entry","createdAt":"2023-04-27T11:13:25.111Z","updatedAt":"2023-04-27T11:54:50.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who may access your personal data? (December 2021)","question":"Who may access your personal data? ","answer":"__Your personal data on Trustpilot__ \nWe share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, your location (country), all reviews you’ve written (including the locations and products you’ve reviewed, and your product photos or videos), and other information you have chosen to connect with your public profile. They can also see whether you’ve marked other reviews as “useful”.\n\nRemember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.\n\nIf you connect to a social network, information such as your profile photo, your name, birth year and approximate location will be collected from your social network profile and used to identify you on our platform. Subject to your privacy settings and the level of information available from the social network, users of our platform can use this information to identify the reviews you have written.\n\nIf you’ve chosen to preserve anonymity by not using your name for your Trustpilot username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.\n\nWe show you if your social network contacts or friends have also connected with Trustpilot. This is only visible to you. Other people on Trustpilot cannot see your social network connections. \n\n# \n\n__Your personal data on Trustpilot when you create a business account on behalf of your company__ \nWhen you create a business account on behalf of your company, we will disclose your company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.\n\nWe recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.\n\nOther information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website. \n\n# \n\n__Your personal data on services that you connect to your Trustpilot user account__ \nIf you connect your Trustpilot account with your social network profile, the information and reviews provided by you, as well as data compiled by us about your use of the platform (for example, the number of reviews you have written) will be shared with and displayed in connection with your profile on the social network and will be subject to its privacy policy.\n\n# \n\n__Your personal data shared with other services, websites and businesses__ \nOne of Trustpilot's main goals is to increase the exposure and availability of reviews. We therefore permit other services to show reviews created on our platform, including but not limited to, companies’ replies to reviews created on the website. This increases the potential audience and other consumers’ knowledge of Trustpilot and the reviews.\n\nThe categories of third-party services and companies that can show your reviews together with your public user profile (or if you have a business account on Trustpilot, your replies to reviews about your company) are:\n- Search engines, including Google and Bing.\n- Businesses you reviewed on Trustpilot.\n- Businesses that invited you to review a product.\n- Consumer portals and business portals, including price comparison websites, shopping guides, etc.\n- Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce. \n- Other similar websites where, in Trustpilot’s assessment, it will be relevant for users to search for reviews.\n- Social networks.\n\n# \n\nIf you write a review on Trustpilot in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation. \n\nWe won’t share documentation you send us to verify your experience with the reviewed business. However, if you have a reference number, order ID or similar, we may pass that on to the business, unless you ask us not to. If you choose to provide information when replying to a message sent by a reviewed business using the [Find Reviewer tool](https://support.trustpilot.com/hc/en-us/articles/115012251668--How-to-find-information-about-reviewers), this information will also be shared with the reviewed business. \n\n# \n\n__Your personal data shared with data processors__ \nWe share your personal data with selected third parties (including Trustpilot subsidiaries and other companies within the Trustpilot group, and companies we work with to provide our services) that provide us with a variety of different services that support the technical operation of our platform and the delivery of our services (\"data processors\"). These third parties are data processors for the personal data for which we are the data controller. We have data processing agreements in place with the data processors, and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this policy, you authorize us to instruct the data processors to process data in accordance with this policy and for the purposes of using the platform.\n\nWe carry out checks to ensure that data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.\n\nSome of these data processors and third-party services will be located in countries outside of the one in which you are based and may have different, or less stringent, data protection standards. However, subject to the local laws in these countries, we will ensure that necessary safeguards are in place to protect your data, regardless of location. We do this through a combination of appropriate technical, organizational and administrative security measures, and by putting in place the necessary legal contracts to back up these requirements. For example, we will only transfer European users’ personal data outside the European Economic Area where a European Commission-approved method of validating the transfer has been put in place. \n\n# \n\n__Other disclosures__ \nIn addition to the above, we share your personal data with the following parties and in the following circumstances:\n- To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities.\n- To cooperate with regulatory bodies and government authorities in connection with investigations or case referrals. \n- To third parties in connection with the enforcement of our [User Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions), [Guidelines for Reviewers](/for-reviewers/guidelines-for-reviewers), [Business Terms \u0026 Conditions](/for-businesses/terms-of-use-and-sale-for-businesses), and [Guidelines for Businesses](/for-businesses/guidelines-for-businesses).\n- To third parties in order for us to protect our operations or those of our affiliates.\n- To third parties to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.\n- To third parties in order for us to pursue available remedies, or limit damages that we may sustain.\n- To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.\n- To third parties in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings)."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5IMrLrnj1FXp4VSuY3jf5S","type":"Entry","createdAt":"2023-04-27T11:13:25.671Z","updatedAt":"2023-04-27T11:54:50.864Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How long do we store your personal data? (December 2021)","question":"How long do we store your personal data?","answer":"We only keep your data for as long as we need it, or are required to for legal reasons. This depends on why it was collected, and if we have a continuing legal basis to do so (such as to fulfil a contract between us, perform a service you requested, meet legal requirements, or for our legitimate interests). When we no longer have a valid reason to keep your data, we'll either delete it or anonymize it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can delete your personal data or ask us to do that for you at any time (see ‘Your rights’ below). \n\nPersonal data you provide, including your reviews, is kept for as long as you have a Trustpilot account, or as needed to provide you with our services. If you choose to delete your user account, we will save a log with the following information: your name, email address and the date of the deletion of your account. We will keep the log for three years. In some cases, even if you delete your Trustpilot account, we retain certain information we are required by law or have compelling legitimate interests to keep. Reasons we might retain some data for longer periods of time include (but are not limited to) security, fraud and platform abuse prevention, complying with legal or regulatory requirements, and defending our legitimate business interests. \n\nPersonal data we receive from companies that use our automated services to send a review invitation to you on their behalf is kept for three years. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"27i3aUkRBklicelddabvza","type":"Entry","createdAt":"2023-04-27T11:13:26.129Z","updatedAt":"2023-04-27T11:54:51.317Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How do we keep your personal data secure? (December 2021)","question":"How do we keep your personal data secure?","answer":"Keeping your personal data secure is our highest priority. We use various organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.\n\nWe’re always working to improve [our security practices and policies](https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices), and we will update this information as these practices evolve over time.\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4ElCu1CfYX4CBQvAkuZCbD","type":"Entry","createdAt":"2023-04-27T11:13:26.556Z","updatedAt":"2023-04-27T11:54:51.783Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Do we use cookies? (December 2021)","question":"Do we use cookies?","answer":"We use cookies and similar technologies to help deliver, optimize, personalize and analyze our services, and for advertising purposes. \n\nWe use a combination of cookies and other technologies, such as pixels and tracking codes, to collect information for use in line with the purposes set out in this policy.\n\n# \n\n__What’s a cookie?__ \nA cookie is a small text file that is stored on your computer or device, via your web browser, at the request of the websites you visit or applications you use. Cookies record things like your preferences and settings, which help give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective.\n\nCookies on our website may be set by us, third parties we're working with, or independent third parties, such as advertisers.\n\n# \n\n__What are pixels?__ \nPixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services. \n\n# \n\n__What are tracking codes?__ \nTracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use our platform.\n\nPlease see our [Cookie Policy](/for-everyone/cookie-policy) for more information and details of the types of cookies and similar technologies we use."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"73TZagoaApLV9CBKWOEp9z","type":"Entry","createdAt":"2023-04-27T11:13:27.039Z","updatedAt":"2023-04-27T11:54:52.182Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Your rights (December 2021)","question":"Your rights","answer":"If you've got a Trustpilot user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your email subscription preferences.\n\nYou also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. For more information about how to do that, please see the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\n# \n\n__Access and download your personal data__ \nIf you have a Trustpilot user account, you can log in to see and download information related to your account, including your reviews. For more information about how to do that, please see the [Privacy section of our Support Center](https://support.trustpilot.com/hc/en-us/articles/360001300347-How-to-access-download-or-delete-your-personal-data-for-reviewers-).\n\nIf you have a business account on Trustpilot, or if you don’t have an account at all, you can email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) and request information about your personal data.\n\n# \n\n__Correction and deletion of your personal data__ \nIf any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can [correct, edit or delete](https://support.trustpilot.com/hc/en-us/articles/202195056-Edit-your-username-and-account-settings) the information yourself via your Trustpilot user account. Otherwise, you are welcome to email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) requesting to correct or delete your information.\n\nSee ‘How long do we store your personal data?’ for more information on deleting your data.\n\n# \n\n__Other rights__ \nIn addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes). \n\nWhere we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Trustpilot processing your data, this will not affect any processing which has already taken place at that time. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1KsUyH2nS4N7GY9Dz8cffz","type":"Entry","createdAt":"2023-04-27T11:13:27.627Z","updatedAt":"2023-04-27T11:54:52.665Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"California privacy rights (December 2021)","question":"California privacy rights","answer":"This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (CCPA).\n\nFor more details about the personal information we’ve collected over the past 12 months, please see ‘Personal data we collect’ above. We collect this information for the business and commercial purposes described in ‘Why and how we use your personal data’ above. We share this information with the categories of third parties described in ‘Who may access your personal data’ above.\n\nUnder the CCPA you have the following rights in relation to the personal information we hold about you:\n- Right to be informed\n- Right to request deletion\n- Right to opt out\n- Right to disclosure\n- Right to equal services and prices (non-discrimination)\n\nWe are committed to exercising your privacy rights, including the rights granted to you under the CCPA.\n\nIn accordance with the CCPA’s requirements, we will not discriminate against you for exercising any of your CCPA rights. You may make a request pursuant to your rights under the CCPA by contacting us via email ([privacy@trustpilot.com](mailto:privacy@trustpilot.com)) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. Californian consumers can also designate an authorized agent to exercise these rights on their behalf.\n\nYou may request to opt out of the sale of your personal information to third parties. The CCPA defines a sale very broadly and this includes communicating personal information to another business or a third party for non-financial gain. Trustpilot will never sell your data for profit, however, where we transfer it to our partners for things like displaying personalized ads to you or to deliver improvements to our service, these uses fall within the broad definition of a “sale” under CCPA. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in.\n\nYou can opt out from any practice that may lead to the sale of your personal data at any time. To manage your privacy preferences and opt out of the sale of your personal information, please use the features provided to opt out in our dedicated [Do Not Sell My Info](https://www.trustpilot.com/do-not-sell-my-info) site. You can also contact us via email ([privacy@trustpilot.com](mailto:privacy@trustpilot.com)) or by mail using the contact details set out below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7CrJzYW8hlvBUaxLW3MiZR","type":"Entry","createdAt":"2023-04-27T11:13:28.075Z","updatedAt":"2023-04-27T11:54:53.143Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Children’s information (December 2021)","question":"Children’s information","answer":"Our platform is not directed to children under the age of 16, and we do not knowingly collect personal data from such children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us using the contact information provided below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6i7UchWVUTfZMHVawTHixh","type":"Entry","createdAt":"2023-04-27T11:13:28.525Z","updatedAt":"2023-04-27T11:54:53.633Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Changes to this policy (December 2021)","question":"Changes to this policy","answer":"We may change this policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. \n\nIf we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2NZvbiq88tZrR98uw3AUtC","type":"Entry","createdAt":"2023-04-27T11:13:28.936Z","updatedAt":"2023-04-27T11:54:54.045Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Contact us (December 2021)","question":"Contact us","answer":"We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact our Data Protection Officer at [privacy@trustpilot.com](mailto:privacy@trustpilot.com).\n\nYou can reach us by mail at: \n\nTrustpilot A/S, \nPilestraede 58, 5th floor, \n1112 Copenhagen K, \nDenmark \nCVR no.: 30276582\n\nIf contacting us does not resolve your complaint, you have further options, for example you may lodge a complaint with a data protection supervisory authority such as the Danish Data Protection Agency. You can read more about it [here](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\nYou can also find additional resources about data privacy in our [Support Center](https://support.trustpilot.com/hc/en-us)."}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7gwMGAPtJPDB9paH6Vcb44","type":"Entry","createdAt":"2023-04-27T11:15:25.438Z","updatedAt":"2023-05-04T13:54:34.517Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":13,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"For Businesses - Privacy Policy - Version 3.0 - September 2020","date":"2020-09-20","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 3.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Terms we use in this policy\n\n","nodeType":"text"},{"data":{},"marks":[],"value":"When we say “Trustpilot”, “we”, “our”, or “us”, we mean Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.\nWhen we say “website” or “platform”, we mean all of Trustpilot’s websites and applications.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Third-party websites\n\n","nodeType":"text"},{"data":{},"marks":[],"value":"Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4DIUU3D6j0f5umoyWXWUBC","type":"Entry","createdAt":"2023-04-27T11:15:25.972Z","updatedAt":"2023-04-27T11:56:49.658Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceFaq"}},"locale":"en-US"},"fields":{"title":"Privacy Policy 9.0 / 3.0 - September 2020 - FAQ","content":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5eQ7h4J5zNJGPWfqg3JKup","type":"Entry","createdAt":"2023-04-27T11:12:55.030Z","updatedAt":"2023-04-27T11:54:19.784Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"We’re an open platform","question":"We’re an open platform","answer":"Because we’re an open platform, when you write a review, the review and your profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. So please remember that depending on the information you add to your Trustpilot profile and the username you choose, you may or may not be anonymous. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7JWYqYQHrcOaF15IRGYkzw","type":"Entry","createdAt":"2023-04-27T11:12:55.471Z","updatedAt":"2023-04-27T11:54:20.230Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Personal data we collect","question":"Personal data we collect","answer":"Personal data is any information that relates to an identifiable individual. When you create a Trustpilot user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:\n\n- __Contact information:__ Your name and email address or any other contact details you may provide to us from time to time.\n- __Device and location information:__ Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.\n- __User account information:__ Your username, password, photo, location and preferred language.\n- __Business account information:__ Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers. \n- __Usage and profiling information:__ Your Trustpilot search history, how you've interacted with our platform, including time you spend on our site, features or functions you’ve accessed, and links you’ve clicked.\n- __Information about reviews and ratings__, including:\n - Which business you reviewed.\n - Whether you wrote a service review, a location review, or a product review.\n - Your review content and star rating.\n - The location of the business you reviewed.\n - The dates you wrote your review, made any edits, or deleted the review.\n - Your reference number, order ID or similar (if you or the business provided one).\n - If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.\n- __Information about views, likes and how useful your review is for others:__ How many people read your review and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.\n- __Information about reports and replies to reviews from your business account:__ Your name, company details, the information you state in the reply to a review, which review you reported, the reason for the report, the date of the report.\n- __Preferences information:__ Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences. \n- __Communication information:__ Includes communications we receive from you such as review notifications, feedback, help requests and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and date.\n- __Call recordings:__ All inbound and outbound telephone calls made to or by Trustpilot may be recorded for training and quality control purposes. Personal data (for example, name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.\n- __Information from other services, including social networks:__ You can connect your Trustpilot profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:\n - Name and/or username\n - Email address\n - Profile photo\n - Your social connections\n- Before your request to connect your Trustpilot profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your Trustpilot profile via your Trustpilot account at any time. Trustpilot will then remove your social network unique ID, and disconnect/revoke Trustpilot from your social network. However, your social network profile picture will remain on your Trustpilot profile unless you change it.\n\n# \n\nWe ask you not to share any sensitive personal documents or information with us, such as information revealing ethnic origin, religious beliefs or health information."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3zu6FUNCbkzFUrwhKD1NeO","type":"Entry","createdAt":"2023-04-27T11:12:56.159Z","updatedAt":"2023-04-27T11:54:20.759Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How we collect personal data","question":"How we collect personal data","answer":"The personal data that we process is primarily collected directly from you when you provide your details to create an account with us or interact with our platform, such as by leaving reviews or posting replies to reviews.\n\nSometimes we're given information about you from third parties. For example, when you sign up for a Trustpilot account via Facebook, your account is automatically pre-filled with the information we receive from them. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar.\n\nWe also generate or collect information from your computer or device automatically as you use our services — like your IP address, your location, or information about the device and browser you're using to access Trustpilot.\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5KfzsRzLODXJCiQsHvp5Sx","type":"Entry","createdAt":"2023-04-27T11:12:56.591Z","updatedAt":"2023-04-27T11:54:21.324Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who is the controller of your personal data?","question":"Who is the controller of your personal data?","answer":"If you’ve been sent invitations to write reviews on Trustpilot from businesses that use our services, or from us on their behalf, __those businesses will be the data controllers__ responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly, as we’re unable to help. \n\nIn respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, __Trustpilot A/S is the data controller__. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1bHAUzyqTHA0aHh9N6echj","type":"Entry","createdAt":"2023-04-27T11:12:57.045Z","updatedAt":"2023-04-27T11:54:21.774Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Why and how we use your personal data","question":"Why and how we use your personal data","answer":"__We’ll use your personal data to:__ \n- Provide our services to you, including displaying your reviews and giving you access to your user account and our platform, or providing you with access to your company’s business account and our website.\n- Identify you as a registered user when you log into our platform and revisit our platform.\n- Improve our platform and services.\n- Respond to your questions and provide customer service.\n- Send you our newsletters.\n- Engage in various internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and our services, including our TrustBoxes, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.\n- Train our staff and for quality control purposes, helping us improve the quality of our services.\n- Exercise or comply with our own legal rights or obligations in connection with legal claims, or for compliance, regulatory and auditing purposes, where necessary. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.\n\n# \n\n__If you have a Trustpilot user account, we’ll also use your personal data to:__ \n- Verify the authenticity of your reviews.\n- Invite you to leave more reviews.\n- Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.\n- Contact you if your review is flagged by businesses or other users and, if necessary, ask you to provide documentation to verify your review or experience.\n- Inform you when other users find your review useful or otherwise provide feedback concerning your review.\n- Facilitate the social sharing function, including giving you the option to connect with members of your network who are both users of Trustpilot and users of one or more social networks.\n- Display which members of your social networks are also users of Trustpilot in order to increase confidence in reviews and to create a better user experience on our platform.\n- Enforce our [Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions). \n\n# \n\n__If you have a business account on behalf of your company on Trustpilot, we’ll also use your personal data to:__ \n- Notify you about a review on your company.\n- Verify the legitimacy of your replies to reviews about your company.\n- Inform you when users provide feedback concerning your reply to a review or your report of a review about your company.\n- Enforce our [Terms \u0026 Conditions](/for-businesses/free-terms-and-conditions).\n\nWe may also use the information in other ways for which we provide specific notice at the time of collection. \n\n# \n\n__We need to process your personal data in order to:__ \n- Perform our contract with you or your company.\n- To exercise and comply with our own legal rights and obligations and operate an online review platform in compliance with applicable legal acts.\n- Pursue legitimate business interests related to operating our website and providing our services to you. Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant, adequate and limited to what is necessary for the purpose it was collected for. And of course, we'll always ensure our legitimate interests don't unfairly impact on your own rights and freedoms.\n- For the establishment, exercise or defence of legal claims, where necessary.\n\n# \n\nIn circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.\n\nYou have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"36qWJVED9UW8SIV7q8lSp","type":"Entry","createdAt":"2023-04-27T11:12:57.553Z","updatedAt":"2023-04-27T11:54:22.458Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Who may access your personal data? ","question":"Who may access your personal data? ","answer":"__Your personal data on Trustpilot__ \nWe share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, your location (country), all reviews you’ve written, and other information you have chosen to connect with your public profile. They can also see whether you’ve marked other reviews as “useful”.\n\nRemember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.\n\nIf you connect to a social network, information such as your profile photo, your name, birth year and approximate location will be collected from your social network profile and used to identify you on our platform. Subject to your privacy settings and the level of information available from the social network, users of our platform can use this information to identify the reviews you have written.\n\nIf you’ve chosen to preserve anonymity by not using your name for your Trustpilot username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.\n\nWe show you if your social network contacts or friends have also connected with Trustpilot. This is only visible to you. Other people on Trustpilot cannot see your social network connections. \n\n# \n\n__Your personal data on Trustpilot when you create a business account on behalf of your company__ \nWhen you create a business account on behalf of your company, we will disclose your company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.\n\nWe recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.\n\nOther information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website. \n\n# \n\n__Your personal data on services that you connect to your Trustpilot user account__ \nIf you connect your Trustpilot account with your social network profile, the information and reviews provided by you, as well as data compiled by us about your use of the platform (for example, the number of reviews you have written) will be shared with and displayed in connection with your profile on the social network and will be subject to its privacy policy. \n\n# \n\n__Your personal data shared with other services, websites and businesses__ \nOne of Trustpilot's main goals is to increase the exposure and availability of reviews. We therefore permit other services to show reviews created on our platform, including but not limited to, companies’ replies to reviews created on the website. This increases the potential audience and other consumers’ knowledge of Trustpilot and the reviews.\n\nThe categories of third-party services and companies that can show your reviews together with your public user profile (or if you have a business account on Trustpilot, your replies to reviews about your company) are:\n- Search engines, including Google and Bing.\n- Businesses you reviewed on Trustpilot.\n- Businesses that invited you to review a product.\n- Consumer portals and business portals, including price comparison websites, shopping guides, etc.\n- Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce. \n- Other similar websites where, in Trustpilot’s assessment, it will be relevant for users to search for reviews.\n- Social networks.\n\n# \n\nIf you write a review on Trustpilot in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation. \n\nWe won’t share documentation you send us to verify your experience with the reviewed business. However, if you have a reference number, order ID or similar, we may pass that on to the business, unless you ask us not to. If you choose to provide information when replying to a message sent by a reviewed business using the [Find Reviewer tool](https://support.trustpilot.com/hc/en-us/articles/115012251668--How-to-find-information-about-reviewers), this information will also be shared with the reviewed business. \n\n# \n\n__Your personal data shared with data processors__ \nWe share your personal data with selected third parties (including Trustpilot subsidiaries and other companies within the Trustpilot group) that provide us with a variety of different services that support the technical operation of our platform and the delivery of our services (\"data processors\"). These third parties are data processors for the personal data for which we are the data controller. We have data processing agreements in place with the data processors, and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this policy, you authorize us to instruct the data processors to process data in accordance with this policy and for the purposes of using the platform.\n\nThe data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.\n\nSome of these data processors and third-party services will be located in countries outside of the one in which you are based and may have different, or less stringent, data protection standards. However, subject to the local laws in these countries, we will ensure that necessary safeguards are in place to protect your data, regardless of location. We do this through a combination of appropriate technical, organizational and administrative security measures, and by putting in place the necessary legal contracts to back up these requirements. For example, we will only transfer European users’ personal data outside the European Economic Area where a European Commission approved method of validating the transfer has been put in place.\n\n# \n\n__Other disclosures__ \nIn addition to the above, we share your personal data with the following parties and in the following circumstances:\n- To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities.\n- To cooperate with regulatory bodies and government authorities in connection with investigations or case referrals. \n- To third parties in connection with the enforcement of our [User Terms \u0026 Conditions](/for-reviewers/end-user-terms-and-conditions), [Guidelines for Reviewers](/for-reviewers/guidelines-for-reviewers), [Business Terms \u0026 Conditions](/for-businesses/terms-of-use-and-sale-for-businesses), and [Guidelines for Businesses](/for-businesses/guidelines-for-businesses).\n- To third parties in order for us to protect our operations or those of our affiliates.\n- To third parties to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.\n- To third parties in order for us to pursue available remedies, or limit damages that we may sustain.\n- To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.\n- To third parties in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings)."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2ClUb9fR9NebkAGYxkIwGw","type":"Entry","createdAt":"2023-04-27T11:12:58.110Z","updatedAt":"2023-04-27T11:54:23.636Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How long do we store your personal data?","question":"How long do we store your personal data?","answer":"We only keep your data for as long as we need it, or are required to for legal reasons. We'll then either delete it or anonymize it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can delete your personal data or ask us to do that for you at any time (see ‘Your rights’ below).\n\nPersonal data you provide, including your reviews, is kept for as long as you have a Trustpilot account, or as needed to provide you with our services. If you choose to delete your user account, we will only save a log with the following information: your name, email address and the date of the deletion of your account. We will keep the log for three years. All other information will be deleted, including your reviews.\n\nIn some cases, even if you delete your account, we retain certain information (for example, visits to our platform) in an anonymized or aggregated form.\n\nPersonal data we receive from companies that use our services to send a review invitation to you on their behalf is kept for three years. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"EZwg1H2ViETtOzJmDjUiv","type":"Entry","createdAt":"2023-04-27T11:12:58.609Z","updatedAt":"2023-04-27T11:54:24.186Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"How do we keep your personal data secure?","question":"How do we keep your personal data secure?","answer":"Keeping your personal data secure is our highest priority. We use various organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.\n\nTo learn more about our current security practices and policies please see [our security practices](https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices). We’re always working to improve our security practices and we will update this information as these practices evolve over time.\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"LDVxF3yqHt6mWrwVY9Zao","type":"Entry","createdAt":"2023-04-27T11:12:59.256Z","updatedAt":"2023-04-27T11:54:24.627Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Do we use cookies?","question":"Do we use cookies?","answer":"We use cookies and similar technologies to help deliver, optimize, personalize and analyze our services, and for advertising purposes. \nWe use a combination of cookies and other technologies, such as pixels and tracking codes, to collect information for use in line with the purposes set out in this policy.\n\n# \n\n__What’s a cookie?__ \nA cookie is a small text file that is stored on your computer or device, via your web browser, at the request of the websites you visit or applications you use. Cookies record things like your preferences and settings, which help give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective.\n\nCookies on our website may be set by us, third parties we're working with, or independent third parties, such as advertisers.\n\n# \n\n__What are pixels?__ \nPixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services. \n\n# \n\n__What are tracking codes?__ \nTracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use our platform.\n\nPlease see our [Cookie Policy](/for-everyone/cookie-policy) for more information and details of the types of cookies and similar technologies we use."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3oZUblVzqpKmx08e5gz6fq","type":"Entry","createdAt":"2023-04-27T11:12:59.735Z","updatedAt":"2023-04-27T11:54:25.106Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Your rights","question":"Your rights","answer":"If you've got a Trustpilot user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your subscription and marketing preferences.\n\nYou also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. You can read more about how to do that [here](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\n# \n\n__Access and download your personal data__ \nIf you have a Trustpilot user account, you can log in to see and download information related to your account, including your reviews. You can read more about how to do that [here](https://support.trustpilot.com/hc/en-us/articles/360001300347-How-to-access-download-or-delete-your-personal-data-for-reviewers-).\n\nIf you have a business account on Trustpilot, or if you don’t have an account at all, you can email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) and request information about your personal data.\n\n# \n\n__Correction and deletion of your personal data__ \nIf any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can [correct, edit or delete](https://support.trustpilot.com/hc/en-us/articles/202195056-Edit-your-username-and-account-settings) the information yourself via your Trustpilot user account. Otherwise, you are welcome to email [privacy@trustpilot.com](mailto:privacy@trustpilot.com) requesting to correct or delete your information.\n\nIf your user account is deleted, all the data associated with your account will be deleted, including your reviews.\n\n# \n\n__Other rights__ \nIn addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes). \n\nWhere we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Trustpilot processing your data, this will not affect any processing which has already taken place at that time. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1swHSTVdgx1s7K6bTUCWP6","type":"Entry","createdAt":"2023-04-27T11:13:00.213Z","updatedAt":"2023-04-27T11:54:25.626Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"California privacy rights","question":"California privacy rights","answer":"This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (“CCPA”).\n\nFor more details about the personal information we’ve collected over the past 12 months, please see ‘Personal data we collect’ above. We collect this information for the business and commercial purposes described in ‘Why and how we use your personal data’ above. We share this information with the categories of third parties described in ‘Who may access your personal data’ above.\n\nUnder the CCPA you have the following rights in relation to the personal information we hold about you:\n- Right to be informed\n- Right to request deletion\n- Right to opt out\n- Right to disclosure\n- Right to equal services and prices (non-discrimination)\n\nWe are committed to exercising your privacy rights, including the rights granted to you under the CCPA.\n\nIn accordance with the CCPA’s requirements, we will not discriminate against you for exercising any of your CCPA rights. You may make a request pursuant to your rights under the CCPA by contacting us via email ([privacy@trustpilot.com](mailto:privacy@trustpilot.com)) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. Californian consumers can also designate an authorized agent to exercise these rights on their behalf.\n\nYou may request to opt out of the sale of your personal information to third parties. The CCPA defines a sale very broadly and this includes communicating personal information to another business or a third party for non-financial gain. Trustpilot will never sell your data for profit, however, where we transfer it to our partners for things like displaying personalized ads to you or to deliver improvements to our service, these uses fall within the broad definition of a “sale” under CCPA. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in.\n\nYou can opt out from any practice that may lead to the sale of your personal data at any time. To manage your privacy preferences and opt out of the sale of your personal information, please use the features provided to opt out in our dedicated [Do Not Sell My Info](https://www.trustpilot.com/do-not-sell-my-info) site. You can also contact us via email ([privacy@trustpilot.com](mailto:privacy@trustpilot.com)) or by mail using the contact details set out below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3VRlh2JbLwda1q1ykYhxpP","type":"Entry","createdAt":"2023-04-27T11:13:00.751Z","updatedAt":"2023-04-27T11:54:26.207Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Children’s information","question":"Children’s information","answer":"Our platform is not directed to children under the age of 16, and we do not knowingly collect personal data from such children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us using the contact information provided below."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7cjYgxQ85FnJS1N9Pv9t2h","type":"Entry","createdAt":"2023-04-27T11:13:01.215Z","updatedAt":"2023-04-27T11:54:26.701Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Changes to this policy","question":"Changes to this policy","answer":"We may change this policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. \n\nIf we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy. \n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"45YLfydItkP5EpOtg4SmYH","type":"Entry","createdAt":"2023-04-27T11:13:02.655Z","updatedAt":"2023-04-27T11:54:28.161Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"componentQuestionAnswer"}},"locale":"en-US"},"fields":{"title":"Contact us","question":"Contact us","answer":"We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact our Data Protection Officer at [privacy@trustpilot.com](mailto:privacy@trustpilot.com).\n\nYou can reach us by mail at: \n\nTrustpilot A/S, \nPilestraede 58, 5th floor, \n1112 Copenhagen K, \nDenmark \nCVR no.: 30276582\n\nIf contacting us does not resolve your complaint, you have further options, for example you may lodge a complaint with a data protection supervisory authority such as the Danish Data Protection Agency. You can read more about it [here](https://support.trustpilot.com/hc/en-us/articles/360001244647--Where-to-send-questions-or-complaints-regarding-our-data-processing-or-Privacy-Policy-for-reviewers-).\n\nYou can also find additional resources about data privacy in our [Support Center](https://support.trustpilot.com/hc/en-us)."}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"29zp6cjAwgeoWrl8sx6131","type":"Entry","createdAt":"2023-04-27T11:15:45.714Z","updatedAt":"2023-11-06T21:00:16.815Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Privacy Policy - Version 2.0 - March 2020","date":"2020-03-02","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(version 2.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you create a business profile on behalf of your company on Trustpilot or otherwise use our Website, we collect and process personal data about you, as a business user. This document helps you understand what personal data we collect about you, how we collect it, what we use it for, and what rights you have regarding your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we talk about “Trustpilot,” “we,” “us” or “our,” we mean Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, Denmark. We also use “Policy” to refer to this Privacy Policy and “Website” to refer to any of the Trustpilot websites, including but not limited to ","nodeType":"text"},{"data":{"uri":"https://business.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"business.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://uk.business.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"business.trustpilot.co.uk","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", through or in connection with which you are accessing this Policy.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot A/S is the entity responsible for processing your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Personal data – what we collect and what we use it for","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.1 Master Data","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you create a business profile on behalf of your company on the Website, we collect the following data:” (the “Master Data”): your name, company address, domain, company name, country, your securely encrypted password and your email address.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This information is mandatory, which means that it will not be possible to create a business profile on the Website without it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can choose to add further information to your business profile, such as your company’s website and other relevant company information. This additional information will be part of your company’s public business profile on the Website and will also be part of the Master Data. Trustpilot is an open review platform, therefore, please be aware that depending on the information you add to your business profile, you may or may not disclose personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If your company is a customer of Trustpilot, we also collect information relevant to the fulfilment of the agreement between your company and us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.2 Replies to users’ reviews","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you reply to a review made by a user about your company, we collect the information you state in the reply, including company details and your name.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.3 Reports","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you report a review about your company for violating our ","nodeType":"text"},{"data":{"uri":"/for-reviewers/guidelines-for-reviewers"},"content":[{"data":{},"marks":[],"value":"User Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", we collect the information you provide in your report to us. This can include which review you reported, the reason for the report, the date of the report, etc.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.4 Cookies","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our Website uses cookies. Cookies identify your computer or device rather than you as an individual user, and are used for different purposes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Read more about which cookies the Website uses and for which purposes below (in 8).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.5 Your IP address, browser settings and location","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you visit the Website, we register your computer’s IP address and browser settings. The IP address is the numerical address of the computer used to visit the Website. Browser settings can include the type of browser you use, browser language, and time zone. We collect this information so that we can trace the computer used in cases of misuse or unlawful actions in connection with visits to or use of the Website. We also use the IP address to approximate your location (at city level) and so that we know which sets of our Terms \u0026 Conditions apply to your use of our Website.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.6 Newsletters","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We collect the information you provide us with when you subscribe to receive our newsletters or similar (we collect your name, email address and newsletter preferences). If you no longer wish to receive our newsletters, you can unsubscribe by logging into your business profile and changing your email settings or you can contact us at ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.7 Call recordings","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"All inbound and outbound telephone calls made to or by Trustpilot may be recorded for training and quality control purposes. Personal data (for example name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.8 For what purposes do we use your personal data?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We will use the information you provide to us to:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Provide our services to your company, including review invitation services, and providing you with access to your company’s business profile and our Website","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Identify you as a registered user when you log in to the Website and re-visit the Website","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Verify the legitimacy of your replies to reviews about your company","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Improve the Website and our services","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Respond to your questions and provide related customer service","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Notify you about a review on your company ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Send you our newsletters","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Inform you when users provide feedback concerning your reply to a review or your report of a review about your company","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Engage in various internal business purposes, i.e. data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying the Website, or our services including our TrustBoxes, identifying usage trends, determining the effectiveness of our promotional campaigns and operating","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Comply with legal requirements and legal process, requests from public and governmental authorities, relevant industry standards and our internal policies","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Enforce our ","nodeType":"text"},{"data":{"uri":"/for-reviewers/end-user-terms-and-conditions"},"content":[{"data":{},"marks":[],"value":"Terms \u0026 Conditions","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Protect our operations or those of any of our affiliates","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Protect our rights, privacy, safety or property and/or that of our affiliates, you or others","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Allow us to pursue available remedies or limit any damages that we sustain","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For training and quality control purposes, helping us improve the quality of our services","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"We will also use the information in other ways for which we provide specific notice at the time of collection.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1.9 On what legal basis do we process your personal data?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We need to process your personal data in order to:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Perform our contract with your company (see Article 6.1.b of the GDPR)","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Comply with our legal obligations (see Article 6.1.c of the GDPR) and operate an online review platform in compliance with, for example, the Unfair Commercial Practices Directive, ICPEN’s guidelines on online reviews and endorsements, The Consumer Protection from Unfair Trading Regulations 2008, The Competition and Markets Authority’s guidance on online reviews and endorsements, the Danish Consumer Ombudsman’s Guidelines on publication of user reviews, the Danish Marketing Practices Act etc.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Pursue legitimate business interests of our own related to operating the Website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (see Article 6.1.f of the GDPR).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For the establishment, exercise or defence of legal claims, where necessary (see Article 9.2.f of the GDPR)","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some of these grounds for processing your personal data overlap, so there may be several reasons which justify us processing your personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In those limited circumstances where you have expressly given your consent to us to process your personal data (see Article 6.1.a of the GDPR), for example, when subscribing to our newsletters, you are free to revoke your consent at any time. However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You have the right to object to how we process your personal data or ask us to restrict the processing. Please see below, at 11, for more details.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you would like more information about our legal basis for processing your personal data, please contact our Data Protection Officer (DPO) - see 13, below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Disclosure of personal data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"2.1 Disclosure of personal data on the Website","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you create a business profile on behalf of your company, we will disclose your company information you insert when signing up: company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We recommend that you exercise care in deciding which information to make available for disclosing on the Website and be aware that depending on the level of information provided, you may or may not disclose personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Other information provided by you on the Website, including your replies to users’ reviews about your company, are also made available for other users of the Website.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If your company is a customer of Trustpilot, we may also include information on our Website about whether you are or has been a customer of Trustpilot.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2.2 Disclosure to other services","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A main purpose of Trustpilot is to increase the exposure and the availability of the reviews made on the Website. Hence, we permit third party services to show the reviews, including but not limited to companies’ replies, created on the Website thus increasing other consumers’ knowledge of Trustpilot and the reviews.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The categories of third party services to which the information is disclosed are:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Search engines, including Google and Bing","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Consumer portals and business portals, including price comparison websites, shopping guides etc.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Business portals","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Other similar websites where, in Trustpilot’s assessment, it will be relevant for users to search for reviews.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"2.3 Other disclosures","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"In addition to the above, we disclose your personal data to the following parties and in the following circumstances:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To allow third party vendors, consultants and other service providers to perform services on our behalf","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To Trustpilot subsidiaries and other companies within the Trustpilot group of companies","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To cooperate with regulatory bodies and government authorities, including but not limited to Trading Standards, the Competition and Markets Authority, relevant data protection authorities and the Danish Consumer Ombudsman, in connection with investigations or case referrals ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To third parties in connection with enforcement of our ","nodeType":"text"},{"data":{"uri":"/for-reviewers/end-user-terms-and-conditions"},"content":[{"data":{},"marks":[],"value":"Terms \u0026 Conditions","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and Guidelines","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To third parties in order for us to protect our operations or those of our affiliates","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To third parties in order for us to pursue available remedies, or limit damages that we may sustain","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our Website","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To a third party in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Data controller","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"3.1 Information for which we are the data controller","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We are the data controller of the Master Data you enter to create and maintain your company’s business profile (see 1.1), as well as a registration of your IP address.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We are also the data controller of the information which is disclosed to other services (see 2.3). Denmark’s data protection laws govern our collection of your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3.2 Information for which you or your company are the data controller","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You are the data controller for the content you choose to disclose on the Website, including the replies to users’ reviews you write on Trustpilot’s website.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If your company is a customer of Trustpilot, you may be offered the possibility of using Trustpilot’s review invitation service to invite your customers (consumers). When enabling the review invitation service your company is regarded as a data controller of the consumers’ personal data, which is provided to Trustpilot when your company uses the review invitation service. In such cases Trustpilot is regarded as the data processor.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Links to websites","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our Website contains links to other websites. Our inclusion of such links does not imply that we endorse those websites. We do not control the content of those third party websites, and assume no responsibility for the third party or their policies or practices.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We encourage you to review the privacy policies for these third party websites because their procedures for collecting, handling and processing personal data will be different from ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Data processors and transfer of personal data outside EU","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use external companies to maintain the technical operation of the Website and our services. These companies are data processors for the personal data for which we are the data controller. By accepting this Policy, you agree that we may also allow the data for which you or your company is the data controller to be processed by these data processors.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We have data processing agreements in place with the data processors and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this Policy, you authorize us to instruct the data processors to process data in accordance with the Policy and for the purposes of using the Website.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"On your request – and possibly in return for remuneration at the data processors' applicable hourly rates at any time for such work – the data processors must supply you with sufficient information to demonstrate that the above-mentioned technical and organizational safety measures have been taken.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some of these data processors and third party services are located outside of the European Union, such as in the US. You consent to us using data processors in unsecure third countries provided that there is a legal framework governing the transfer of your personal data and ensuring adequate protection of it, for example if the data processor is part of the EU-US Privacy Shield framework.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. Data retention","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We keep the Master Data and other personal data you provide, including your replies to reviews, for as long as your company has a business profile or as needed to provide you with our services. We will delete this information upon your request and we will only save a log with the following information: your name, email address and the date of the deletion of your Account. We will keep the log for 3 years. All other information will be deleted.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In some cases, even if your company deletes business profile we then choose to retain certain information (e.g. visits to our Website) in an anonymized or aggregated form.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. Security measures","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use reasonable organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of the information you transmit to us. Emails sent via the Website may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To learn more about our current practices and policies regarding security and other information, please see our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"data":{},"marks":[],"value":"security practices","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". We are always working to improve our security practices and we will update this information as these practices evolve over time.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8. Cookies","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"The Website uses cookies and similar technologies (“Cookies”). By using our Website, you accept that we use Cookies as described below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8.1 What types of Cookies do we use?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Cookies are small pieces of information that the Website places on your computer's hard disk, on your tablet or on your smartphone. Note that HTML5 introduced Web Storage that has a similar nature to Cookies, and that we therefore consider that as a Cookie in the following.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Cookies contain information that the Website uses to make the communication between you and your web browser more efficient. Cookies identify your computer or device rather than you as an individual user.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use session cookies, persistent cookies, HTML5 session Storage and HTML5 local Storage session cookies and HTML5 session Storage objects are temporary in nature and are deleted when you exit your web browser. Persistent cookies are permanent in nature and are stored and remain on your computer until they are deleted. Persistent cookies expire or auto delete after a certain period of time, which is set per cookie, but are renewed each time you visit the Website. HTML5 local Storage objects are permanent in nature and remain on your computer until they are deleted.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8.2 What do we use Cookies for?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use Cookies for:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Generating statistics\n","nodeType":"text"},{"data":{},"marks":[],"value":"Measuring Website traffic such as the number of visits to the Website, which domains the visitors come from, which pages they visit on the Website and in which overall geographical areas the visitors are located.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Monitoring Website performance and your use of our Website\n","nodeType":"text"},{"data":{},"marks":[],"value":"Monitoring the performance of the Website, our applications and TrustBoxes and how you use our Website, applications and TrustBoxes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Authentication and improving the functionality of our Website\n","nodeType":"text"},{"data":{},"marks":[],"value":"Optimizing your experience with the Website, which includes remembering your username and password when you return to the Website and remembering information about your browser and preferences (e.g. which language you prefer).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Connecting you to Social Networks\n","nodeType":"text"},{"data":{},"marks":[],"value":"We give you the option of connecting with Social Networks, such as Facebook.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Quality assurance\n","nodeType":"text"},{"data":{},"marks":[],"value":"Ensuring the quality of reviews and to prevent misuse or irregularities in connection with writing reviews and using the Website.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Targeted advertisements\n","nodeType":"text"},{"data":{},"marks":[],"value":"Displaying relevant advertisements on the Website, including interest-based advertisements, which we believe are of interest to you. We use third parties to provide these advertisements when you visit the Website and other websites. These third parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about your use of our Website and other websites.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8.3 Third party Cookies","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Third party Cookies are set by third party websites – not our Website. When you visit our Website, the following third party Cookies may be set:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Facebook cookies, set when you log in to our Website with Facebook","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Google cookies, set when you log in to our Website with Google","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Google AdSense cookies, set when displaying relevant targeted advertisements on our Website. Some cookies may be set as DoubleClick, which is part of Google","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Hotjar local Storage, set for managing how and when surveys are displayed. Read more here.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Google Remarketing: for the purpose of displaying relevant advertisements on third party sites.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"8.4 Deletion of cookies","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can delete the cookies already on your device. You can typically delete cookies from the Privacy or History area, available from the Settings or Options menu in the browser. In most browsers, the same menu can be reached through the Ctrl+Shift+Del keyboard shortcut or Command+Shift+Del if you're on a Mac.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you do not accept Cookies from our Website, you may experience inconvenience in your use of the Website, and you may be prevented from accessing some of its features.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"9. Access to the personal data we have about you","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you want to access personal data we have about you, you can email ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and request information about your personal data. Upon receiving your request, we will let you know what personal data we have about you, how we collect the information, the purpose for which we process your personal data, and who we share your personal data with.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"10. Correction and deletion of your personal data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If any of the Master Data or additional personal data that we have about you in our capacity as a data controller is incorrect or misleading, you can correct most of the information yourself by logging into your business profile. We recommend that you make any the correction(s) yourself. Otherwise, you are welcome to ask us to assist with correcting your information by contacting us at ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You may at any time correct or delete any content and personal data on the Website for which you are the data controller (see 3.2) by logging in to your company’s business profile.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We reserve the right to block access to your company’s business profile and/or delete it if the business profile or the content associated with your company’s business profile on the Website is, in our assessment, discriminating, racist, sexually oriented, unethical, threatening, offensive, harassing or otherwise violates applicable laws, third party rights or our User Guidelines, or is inconsistent with the purpose of the Website. If we block access to or delete your company’s business profile, we will inform you of the reason for blocking or deleting your company’s business profile by sending an email to the address you provided when you created your company’s business profile.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"11. Other rights","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"In addition to the rights set out above concerning your personal data, you also have the following rights:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You have a right to data portability","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You also have the right to object to the processing of your personal data and have the processing of your personal data restricted.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In particular, you have a right to object to the processing of your personal data for direct marketing purposes.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing of data carried out before you withdrew your consent. You may withdraw your consent by emailing us at ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In some circumstances, these rights may be limited or conditional. For example, whether or not you have the right to data portability in a particular case depends on the specific circumstances of the processing activity.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"12. Children’s information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our Website is not intended for children. If you become aware that a child under the age of 16 has provided us with their personal data, please contact us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"13. Our Data Protection Officer","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We have a Data Protection Officer (DPO). If you have any questions about the data processing activities performed by us, you are welcome to contact our DPO by email at: ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"14. 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