FAQ | Promo.com | Marketing Video Maker

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links--left"> <div class="links__item links__item--what-you-can-do links__item--dropdown"> <span data-qaid="header_create"> <a class="links__item--dropdown__btn" data-qaid="header_make" href="/create" >Create </a> </span> <div class="links__item--dropdown__area"> <div class="container"> <div class="container__item"> <div class="title">Social Media</div> <ul class="panel"> <li><a data-qaid="header_submenu_calendar" href="https://promo.com/tools/calendar/november" >Daily Calendar Videos</a></li> <li><a data-qaid="header_submenu_facebook_ads" href="/for/facebook/videos" >Facebook Videos</a></li> <li><a data-qaid="header_submenu_instagram_ads" href="/for/instagram/videos" >Instagram Videos</a></li> <li><a data-qaid="header_submenu_youtube_ads" href="/for/youtube/videos" >YouTube Videos</a></li> <li><a data-qaid="header_submenu_linkedin_ads" href="/for/youtube/intros" >YouTube Intro Videos</a></li> </ul> </div> <div class="container__item"> <div class="title">Industries</div> <ul class="panel"> <li><a data-qaid="header_submenu_real_estate_videos" href="/for/real-estate-videos" >Real Estate Videos</a></li> <li><a data-qaid="header_submenu_fitness_videos" href="/for/fitness" >Fitness Videos</a></li> <li><a data-qaid="header_submenu_fashion_videos" href="/for/fashion" >Fashion Videos</a></li> <li><a data-qaid="header_submenu_restaurant_videos" href="/for/restaurants" >Restaurant Videos</a></li> <li><a data-qaid="header_submenu_travel_videos" href="/for/travel" >Travel Videos</a></li> </ul> </div> <div class="container__item"> <div class="title">Marketing</div> <ul class="panel"> <li><a data-qaid="header_submenu_commercial_maker" href="/for/commercials" >Commercial Maker</a></li> <li><a data-qaid="header_submenu_facebook_story_ads" href="/for/facebook/story-ads" >Facebook Story Ads</a></li> <li><a data-qaid="header_submenu_instagram_story_ads" href="/for/instagram/story-ads" >Instagram Story Ads</a></li> <li><a data-qaid="header_submenu_linkedIn_story_ads" 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data-qaid="header_submenu_christmas" href="/templates/holidays?aspect_ratio=all&keyword=Vacation%2CWinter%2CNew%20Year%27s%20Day%2CNew%20Year%27s%20Eve%2CHolidays%2CThanksgiving%2CCinco%20de%20mayo%2CSummer%20Vacation%2Cchristmas%2Cthanksgiving%2Cchinese%20new%20year%2Ceaster%2Cmemorial-day%2Cindependence-day%2Clabor-day%2Challoween%2Cnew%20years%2CAsia%20Vacation%2CSki%20Vacation%2CWinter%20Vacation&sort_order=newest" >Holiday Templates</a></li> <li><a data-qaid="header_submenu_video-ads" href="/templates/search?aspect_ratio=all&keyword=video%20ads&sort_order=most_popular" >Video Ads</a></li> <li><a data-qaid="header_submenu_new-years" href="/templates/inspirational?aspect_ratio=all&sort_order=most_popular" >Motivational & Inspirational</a></li> <li><a data-qaid="header_submenu_valentines-day" href="/templates/search?aspect_ratio=all&keyword=birthday%20greetings&sort_order=most_popular" >Birthday Greetings</a></li> <li><a data-qaid="header_submenu_big-game" href="https://promo.com/templates/search?aspect_ratio=all&keyword=listicles&sort_order=most_popular" >Listicles</a></li> </ul> </div> <div class="container__item"> <div class="title">Marketing</div> <ul class="panel"> <li><a data-qaid="header_submenu_marketing-videos" href="/templates/marketing-videos?aspect_ratio=all&sort_order=most_popular" >Sales & Promotions</a></li> <li><a data-qaid="header_submenu_6-seconds" href="/templates/6-seconds?aspect_ratio=all&sort_order=most_popular" >Short Ads</a></li> <li><a data-qaid="header_submenu_search" href="/templates/search?aspect_ratio=all&keyword=slideshow&sort_order=most_popular" >Slideshows</a></li> </ul> </div> <div class="container__item"> <div class="title">Industries</div> <ul class="panel"> <li><a data-qaid="header_submenu_real-estate" href="/templates/real-estate?aspect_ratio=all&sort_order=most_popular" >Real Estate</a></li> <li><a data-qaid="header_submenu_health_fitness" href="/templates/health-fitness?aspect_ratio=all&sort_order=most_popular" >Health & Fitness</a></li> <li><a data-qaid="header_submenu_beauty_care" href="/templates/beauty-care?aspect_ratio=all&sort_order=most_popular" >Beauty & Care</a></li> <li><a data-qaid="header_submenu_food_beverages" href="/templates/food-beverages?aspect_ratio=all&sort_order=most_popular" >Food & Drink</a></li> <li><a data-qaid="header_submenu_ecommerce_online_stores" href="/templates/ecommerce-online-stores?aspect_ratio=all&sort_order=most_popular" >E-commerce & Retail</a></li> <li><a data-qaid="header_submenu_recruiting_hr" href="/templates/recruiting-hr?aspect_ratio=vertical&sort_order=most_popular" >Recruiting & HR</a></li> <li><a data-qaid="header_submenu_templates_search" href="/templates/search?aspect_ratio=all&keyword=education&sort_order=most_popular" >Education</a></li> </ul> </div> <div class="container__item"> <div class="title">Social Media</div> <ul class="panel"> <li><a data-qaid="header_submenu_templates_facebook-ads" href="/templates/facebook-ads" >Facebook</a></li> <li><a data-qaid="header_submenu_templates_instagram-ads" href="/templates/instagram-ads?aspect_ratio=square&sort_order=most_popular" >Instagram</a></li> <li><a data-qaid="header_submenu_templates_tiktok-ads" href="/templates/search?aspect_ratio=vertical&keyword=tiktok&sort_order=most_popular" >TikTok</a></li> <li><a data-qaid="header_submenu_templates_youtube-ads" href="/templates/youtube-ads?aspect_ratio=wide&sort_order=most_popular" >YouTube</a></li> <li><a data-qaid="header_submenu_stories" href="/templates/vertical-videos?aspect_ratio=vertical&keyword=vertical%20video%20templates%2Cvertical%20video%20ad%20templates%2Cfacebook%20vertical%20video%20ads%20templates%2Cyoutube%20vertical%20video%20ads%20templates%2Cinstagram%20vertical%20video%20ads%20templates%2Cfblandingpage%2CSocial%20Marketing&sort_order=most_popular" >Stories</a></li> </ul> </div> <div class="container__item"> <div class="title">Formats</div> <ul class="panel"> <li><a data-qaid="header_submenu_photos_to_video" href="/templates/meme?aspect_ratio=all&sort_order=most_popular" >Meme Videos</a></li> <li><a data-qaid="header_submenu_templates_6-seconds" href="/templates/6-seconds?aspect_ratio=all&sort_order=most_popular" >6 Second Videos</a></li> <li><a data-qaid="header_submenu_templates_search" href="/templates/search?aspect_ratio=all&keyword=youtube%20intro&sort_order=most_popular" >YouTube Intros</a></li> <li><a data-qaid="header_submenu_templates_listical" href="/templates/Listical%20Videos%20?aspect_ratio=all&sort_order=most_popular" >Listicles</a></li> <li><a data-qaid="header_submenu_templates_inspirational" href="/templates/inspirational?aspect_ratio=all&sort_order=most_popular" >Inspirational & Quotes</a></li> </ul> </div> </div> </div> </div> <div class="links__item links__item--resources links__item--dropdown"> <span data-qaid="header_resources"> <a class="links__item--dropdown__btn" data-qaid="header_make" href="/tools" >Tools </a> </span> <div class="links__item--dropdown__area"> <div class="container"> <div class="container__item"> <div class="title">Video Maker</div> <ul class="panel"> <li><a data-qaid="header_submenu_promoai" href="/promo-ai-social-media-manager?utm_content=tools_navigation" >PromoAI</a></li> <li><a data-qaid="header_submenu_online-video-maker" href="/for/online-video-maker" >Online Video Maker</a></li> <li><a data-qaid="header_submenu_photos-to-video-maker" href="/tools/image-resizer/slideshow-maker" >Slideshow Maker</a></li> <li><a data-qaid="header_submenu_intros" href="/for/youtube/intros" >YouTube Intro Maker</a></li> <li><a data-qaid="header_submenu_lyric-video-maker" href="/tools/lyric-video-maker" >Lyric Video Maker</a></li> <li><a data-qaid="header_submenu_video-ad-maker" href="/for/video-ad-maker" >Video Ad Maker</a></li> <li><a data-qaid="header_submenu_tools" href="/tools" >All Tools</a></li> </ul> </div> <div class="container__item"> <div class="title">Video Editor</div> <ul class="panel"> <li><a data-qaid="header_submenu_for_video-editor" href="/for/video-editor" >Online Video Editor</a></li> <li><a data-qaid="header_submenu_add-audio-to-video" href="/tools/add-audio-to-video" >Add Audio to Video</a></li> <li><a data-qaid="header_submenu_online-video-cutter" href="/tools/online-video-cutter" >Online Video Cutter</a></li> <li><a data-qaid="header_submenu_online-mp4-editor" href="/tools/online-mp4-editor" >Online MP4 Editor</a></li> <li><a data-qaid="header_submenu_video-compressor" href="/tools/video-compressor" >Video Compressor</a></li> <li><a data-qaid="header_submenu_add-text-to-video" href="/tools/add-text-to-video" >Add Text to Video</a></li> </ul> </div> <div class="container__item"> <div class="title">Photos</div> <ul class="panel"> <li><a data-qaid="header_submenu_free-photo-editor" href="/tools/photo-editor" >Free Photo Editor</a></li> <li><a data-qaid="header_submenu_image-resizer" href="/tools/image-resizer" >Image Resizer</a></li> <li><a data-qaid="header_submenu_collage-maker" href="/tools/collage-maker" >Free Online Collage Maker</a></li> <li><a data-qaid="header_submenu_slideshow-maker" href="/tools/photos-to-video-maker" >Photos to Video Maker</a></li> <li><a data-qaid="header_submenu_youtube-thumbnail-maker" href="/tools/youtube-thumbnail-maker" >YouTube Thumbnail Maker</a></li> <li><a data-qaid="header_submenu_montage-maker" href="/tools/montage-maker" >Montage Maker</a></li> <li><a data-qaid="header_submenu_meme-maker" href="/tools/meme-maker" >Meme Maker</a></li> </ul> </div> <div class="container__item"> <div class="title">GIF</div> <ul class="panel"> <li><a data-qaid="header_submenu_video-to-gif" href="/tools/video-to-gif" >Video to GIF Maker</a></li> <li><a data-qaid="header_submenu_add-text-to-gif" href="/tools/add-text-to-gif" >Add Text to GIF</a></li> <li><a data-qaid="header_submenu_gif-editor" href="/tools/gif-editor" >GIF Editor</a></li> <li><a data-qaid="header_submenu_happy-birthday-gif-maker" href="/tools/happy-birthday-gif-maker" >Happy Birthday GIF</a></li> <li><a data-qaid="header_submenu_merry-christmas-gif-maker" href="/tools/merry-christmas-gif-maker" >Merry Christmas GIF</a></li> </ul> </div> <div class="container__item"> <div class="title">More</div> <ul class="panel"> <li><a data-qaid="header_submenu_more_calendar" href="https://promo.com/tools/calendar/november" >Social Media Calendar</a></li> <li><a data-qaid="header_submenu_video-production-cost-estimator" href="/tools/video-production-cost-estimator" >Video Production Cost Estimator</a> </li> <li><a data-qaid="header_submenu_facebook-ad-budget-calculator" href="/tools/facebook-ad-budget-calculator" >Facebook Ad Budget Calculator</a> </li> <li><a data-qaid="header_submenu_facebook-ads-troubleshooter" href="/tools/facebook-ads-troubleshooter" >Facebook Ads Troubleshooter</a> </li> <li><a data-qaid="header_submenu_youtube-money-calculator" href="/tools/youtube-money-calculator" >YouTube Money Calculator</a></li> <li><a data-qaid="header_submenu_ebook" href="/tools/ebook" >Promo Marketing Ebook</a></li> </ul> </div> </div> </div> </div> <div class="links__item links__item--resources links__item--dropdown"> <span data-qaid="header_resources"> <a class="links__item--dropdown__btn" data-qaid="header_make" href="/learn" >Resources </a> </span> <div class="links__item--dropdown__area"> <div class="container"> <div class="container__item"> <div class="title">Learn</div> <ul class="panel"> <li><a data-qaid="header_submenu_blog" href="/blog" >Blog</a></li> <li><a data-qaid="header_submenu_learn" href="/learn" >Promo Academy</a></li> <li><a data-qaid="header_submenu_support" href="https://support.promo.com/en" target="_blank" >Knowledge base</a></li> <li><a data-qaid="header_submenu_faq" href="/faq" >FAQ</a></li> </ul> </div> <div class="container__item"> <div class="title">Tips & Tutorials</div> <ul class="panel"> <li><a data-qaid="/blog/video-marketing-101" href="/blog/video-marketing-101" >Video Marketing 101</a></li> <li><a data-qaid="header_submenu_guide-to-creating-winning-videos" href="/blog/guide-to-creating-winning-videos" >How to create winning videos</a> </li> <li> <a data-qaid="header_submenu_blog-video-templates-what-they-are-and-why-you-need-them" href="/blog/7-things-you-didnt-know-you-can-do-with-promo" >7 Things You Could Do With Promo</a> </li> <li><a data-qaid="header_submenu_social-media-image-sizes" href="/blog/how-to-add-music-to-a-video" >How to Add Music to a Video</a> </li> <li><a data-qaid="header_submenu_a-complete-guide-to-video-aspect-ratios-in-2021" href="/blog/how-to-add-subtitles-to-a-video" >How to Add Subtitles to a Video</a> </li> <li><a data-qaid="header_submenu_a-complete-guide-to-video-aspect-ratios-in-2021" href="/blog/a-complete-guide-to-video-aspect-ratios-in-2021" >The Complete Guide to Video Aspect Ratios</a> </li> </ul> </div> </div> </div> </div> <div class="links__item"> <a data-qaid="header_link_promoai" class="promoai" data-link-location="header" href="/planner/my-calendar"> PromoAI </a> </div> <div class="links__item"> <a data-qaid="header_link_pricing" href="/pricing" class="pricing">Pricing</a> </div> </div> <div class="links links--right"> <span class="links--login links--login-v2"> <a data-qaid="header_login_button" href="/login" class="signin login new-auth">Login</a> <a data-qaid="header_signup_button" class="signup new-auth signup--round" href="/signup">Try for free</a> </span> <span class="links--logged-in"> <span class="links__item" href="javascript:;" id="switch_to_annual_button"></span> <span class="links__item" href="javascript:;" id="create_new_button"></span> <span class="links__item has-shortcuts links__item--dropdown"> <a data-qaid="header_dashboard" href="/dashboard" class="links__item--dropdown__btn remove-small-screen projects" > My Workspace </a> <div class="links__shortcuts"> <a data-qaid="header_dashboard_my-calendar" class="links__shortcuts-item" data-nav="my-calendar" href="/planner/my-calendar" > PromoAI Planner </a> <a data-qaid="header_dashboard_drafts" class="links__shortcuts-item" data-nav="drafts" href="/dashboard#drafts" > Draft videos </a> <a data-qaid="header_dashboard_published" class="links__shortcuts-item" data-nav="published" href="/dashboard#published" > Published videos </a> <a data-qaid="header_dashboard_brand_manager" class="links__shortcuts-item" data-nav="brands" href="/dashboard#brands" > Brands </a> </div> </span> <span data-qaid="header_profile_menu" class="user links__item"> <a class="signout"> <div class="name"></div> </a> <div class="profile-wrapper-outer"> <div class="profile-wrapper"> <div id="account-summary"></div> <div data-qaid="header_profile_menu_settings" class="profile-account" onclick="window.location='/settings'" > My account </div> <div data-qaid="header_profile_menu_billing" class="billing" onclick="window.location='/billing'" > Billing </div> <div data-qaid="header_profile_menu_pricing" class="pricing" onclick="window.location='/pricing'" > Pricing </div> <div data-qaid="header_profile_menu_additional" id='account-menu'></div> <a data-qaid="header_profile_menu_logout" class="profile-logout" href='/logout' > Log Out </a> </div> </div> </span> </span> </div> <div class="sidebar"> <input type="checkbox" id="sidebar-toggle" class="sidebar__checkbox"/> <label for="sidebar-toggle" class="sidebar__button"> <span class="sidebar__icon"> </span> </label>  <nav class="sidebar__nav"> <div class="sidebar__list sidebar__list--first login logged-in"> <ul> <li> <a href="/" class="sidebar__link">Home</a> </li> <li> <div class="sidebar__link open-secondary" data-open="secondary-1">Create</div> </li> <li> <div class="sidebar__link open-secondary" data-open="secondary-2">Templates</div> </li> <li> <div class="sidebar__link open-secondary" data-open="secondary-3">Tools</div> </li> <li> <div class="sidebar__link open-secondary" data-open="secondary-4">Resources</div> </li> <li> <div class="sidebar__link open-secondary" data-open="secondary-5">Company</div> </li> <li> <a class="sidebar__link promoai" href="/planner/my-calendar"> PromoAI </a> </li> <li> <a href="/pricing" class="sidebar__link"> Pricing </a> </li> <li class="sidebar__item login-btn"><span class=""><a href="/login" class="new-auth sidebar__link signin">Login</a></span> </li> <li class="sidebar__item signup-btn"><a href="/signup" class="new-auth sidebar__link signup">Sign Up</a></span></li> <li class="sidebar__item logout-btn"> <span class="sidebar__link logout" onclick="window.location='/logout'" > Log Out </span> </li> </ul> <div id="account-summary-mobile"></div> <div class="sidebar__start-btn-wrapper"> <button class="btn-hp btn-hp--round sidebar__start-btn create-button">Start now!</button> </div> </div> </nav> <nav class="sidebar__nav sidebar__nav--secondary secondary-1"> <div class="sidebar__list"> <div class="close-secondary">Create</div> <ul> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Social Media</div> <ul class="panel"> <li><a href="https://promo.com/tools/calendar/november" >Daily Calendar Videos</a></li> <li><a href="/for/facebook/videos" >Facebook Videos</a></li> <li><a href="/for/instagram/videos" >Instagram Videos</a></li> <li><a href="/for/youtube/videos" >YouTube Videos</a></li> <li><a href="/for/youtube/intros" >YouTube Intro Videos</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Industries</div> <ul class="panel"> <li><a href="/for/real-estate-videos卢" >Real Estate Videos</a></li> <li><a href="/for/fitness" >Fitness Videos</a></li> <li><a href="/for/fashion" >Fashion Videos</a></li> <li><a href="/for/restaurants" >Restaurant Videos</a></li> <li><a href="/for/travel" >Travel Videos</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Marketing</div> <ul class="panel"> <li><a data-qaid="header_submenu_black-friday-cyber-monday" href="/for/commercials" >Commercial Maker</a> </li> <li><a data-qaid="header_submenu_halloween" href="/for/facebook/story-ads" >Facebook Story Ads</a></li> <li><a data-qaid="header_submenu_thanksgiving" href="/for/instagram/story-ads" >Instagram Story Ads</a></li> <li><a data-qaid="header_submenu_christmas" href="/for/linkedin/ads" >LinkedIn Video Ads</a></li> <li><a data-qaid="header_submenu_new-years" href="/for/youtube/ads" >YouTube Ads</a></li> <li><a data-qaid="header_submenu_new-years" href="/for/promo-videos" >Promo Videos</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">E-commerce</div> <ul class="panel"> <li><a href="/for/ecommerce" >E-commerce Ads</a></li> <li><a href="/for/amazon/ads" >Amazon Video Ads</a> </li> </ul> </li> </ul> </div> </nav> <nav class="sidebar__nav sidebar__nav--secondary secondary-2"> <div class="sidebar__list"> <div class="close-secondary">Templates</div> <ul> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Trending Now</div> <ul class="panel"> <li><a data-qaid="header_submenu_winter" href="/templates/spring" >Spring</a></li> <li><a data-qaid="header_submenu_christmas" href="/templates/womens-history" >Women's History Month</a></li> <li><a data-qaid="header_submenu_new-years" href="/templates/easter" >Easter</a></li> <li><a data-qaid="header_submenu_valentines-day" href="/templates/inspirational" >Motivational & Inspirational</a></li> <li><a data-qaid="header_submenu_big-game" href="/templates/meme" >Memes</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Marketing</div> <ul class="panel"> <li><a data-qaid="header_submenu_templates-marketing-videos" href="/templates/marketing-videos?aspect_ratio=all&sort_order=most_popular" >Sales & Promotions</a></li> <li><a data-qaid="header_submenu_templates-6-seconds" href="/templates/6-seconds?aspect_ratio=all&sort_order=most_popular" >Short Ads</a> </li> <li><a data-qaid="header_submenu_templates-search" href="/templates/search?aspect_ratio=all&keyword=slideshow&sort_order=most_popular" >Slideshows</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Industries</div> <ul class="panel"> <li><a data-qaid="header_submenu_templates-real-estate" href="/templates/real-estate?aspect_ratio=all&sort_order=most_popular" >Real Estate</a></li> <li><a data-qaid="header_submenu_templates-health-fitness" href="/templates/health-fitness?aspect_ratio=all&sort_order=most_popular" >Health & Fitness</a> </li> <li><a data-qaid="header_submenu_templates-beauty-care" href="/templates/beauty-care?aspect_ratio=all&sort_order=most_popular" >Beauty & Care</a></li> <li><a data-qaid="header_submenu_templates-food-beverages" href="/templates/food-beverages?aspect_ratio=all&sort_order=most_popular" >Food & Drink</a></li> <li><a data-qaid="header_submenu_templates-ecommerce-online-stores" href="/templates/ecommerce-online-stores?aspect_ratio=all&sort_order=most_popular" >E-commerce & Retail</a></li> <li><a data-qaid="header_submenu_templates-recruiting-hr" href="/templates/recruiting-hr?aspect_ratio=vertical&sort_order=most_popular" >Recruiting & HR</a></li> <li><a data-qaid="header_submenu_templates-search" href="/templates/search?aspect_ratio=all&keyword=education&sort_order=most_popular" >Education</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Social Media</div> <ul class="panel"> <li><a data-qaid="header_submenu_facebook-ads" href="/templates/facebook-ads?aspect_ratio=square&sort_order=most_popular" >Facebook</a></li> <li><a data-qaid="header_submenu_templates-instagram-ads" href="/templates/instagram-ads?aspect_ratio=square&sort_order=most_popular" >Instagram</a> </li> <li><a data-qaid="header_submenu_templates-search" href="/templates/search?aspect_ratio=vertical&keyword=tiktok&sort_order=most_popular" >TikTok</a></li> <li><a data-qaid="header_submenu_templates-youtube-ads" href="/templates/youtube-ads?aspect_ratio=wide&sort_order=most_popular" >YouTube</a></li> <li><a data-qaid="header_submenu_templates-vertical-videos" href="/templates/vertical-videos?aspect_ratio=vertical&keyword=vertical%20video%20templates%2Cvertical%20video%20ad%20templates%2Cfacebook%20vertical%20video%20ads%20templates%2Cyoutube%20vertical%20video%20ads%20templates%2Cinstagram%20vertical%20video%20ads%20templates%2Cfblandingpage%2CSocial%20Marketing&sort_order=most_popular" >Stories</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Formats</div> <ul class="panel"> <li><a data-qaid="header_submenu_templates-meme" href="/templates/meme?aspect_ratio=all&sort_order=most_popular" >Meme Videos</a></li> <li><a data-qaid="header_submenu_templates-6-seconds" href="/templates/6-seconds?aspect_ratio=all&sort_order=most_popular" >6 Second Videos</a> </li> <li><a data-qaid="header_submenu_templates-search" href="/templates/search?aspect_ratio=all&keyword=youtube%20intro&sort_order=most_popular" >YouTube Intros</a></li> <li><a data-qaid="header_submenu_templates-Listical" href="/templates/Listical%20Videos%20?aspect_ratio=all&sort_order=most_popular" >Listicles</a></li> <li><a data-qaid="header_submenu_templates-inspirational" href="/templates/inspirational?aspect_ratio=all&sort_order=most_popular" >Inspirational & Quotes</a></li> </ul> </li> </ul> </div> </nav> <nav class="sidebar__nav sidebar__nav--secondary secondary-3"> <div class="sidebar__list"> <div class="close-secondary">Tools</div> <ul> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Video Maker</div> <ul class="panel"> <li><a data-qaid="header_submenu_promoai" href="/promo-ai-social-media-manager?utm_content=tools_navigation" >PromoAI</a></li> <li><a data-qaid="header_submenu_online-video-maker" href="/for/online-video-maker" >Online Video Maker</a></li> <li><a data-qaid="header_submenu_tools-photos-to-video-maker" href="/tools/image-resizer/slideshow-maker" >Slideshow Maker</a> </li> <li><a data-qaid="header_submenu_for-youtube-intros" href="/for/youtube/intros" >YouTube Intro Maker</a></li> <li><a data-qaid="header_submenu_tools-lyric-video-maker" href="/tools/lyric-video-maker" >Lyric Video Maker</a></li> <li><a data-qaid="header_submenu_for-video-ad-maker" href="/for/video-ad-maker" >Video Ad Maker</a></li> <li><a data-qaid="header_submenu_tools" href="/tools" >All Tools</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Video Editor</div> <ul class="panel"> <li><a data-qaid="header_submenu_for_video-editor" href="/for/video-editor" >Online Video Editor</a></li> <li><a data-qaid="header_submenu_add-audio-to-video" href="/tools/add-audio-to-video" >Add Audio to Video</a></li> <li><a data-qaid="header_submenu_online-video-cutter" href="/tools/online-video-cutter" >Online Video Cutter</a></li> <li><a data-qaid="header_submenu_online-mp4-editor" href="/tools/online-mp4-editor" >Online MP4 Editor</a></li> <li><a data-qaid="header_submenu_video-compressor" href="/tools/video-compressor" >Video Compressor</a></li> <li><a data-qaid="header_submenu_add-text-to-video" href="/tools/add-text-to-video" >Add Text to Video</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Photos</div> <ul class="panel"> <li><a data-qaid="header_submenu_tools-image-resizer" href="/tools/image-resizer" >Image Resizer</a></li> <li><a data-qaid="header_submenu_tools-collage-maker" href="/tools/collage-maker" >Free Online Collage Maker</a> </li> <li><a data-qaid="header_submenu_tools-image-resizer-slideshow-maker" href="/tools/photos-to-video-maker" >Photos to Video Maker</a></li> <li><a data-qaid="header_submenu_/tools-youtube-thumbnail-maker" href="/tools/youtube-thumbnail-maker" >YouTube Thumbnail Maker</a></li> <li><a data-qaid="header_submenu_tools-montage-maker" href="/tools/montage-maker" >Montage Maker</a></li> <li><a data-qaid="header_submenu_tools-meme-maker" href="tools-meme-maker" >Meme Maker</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">GIF</div> <ul class="panel"> <li><a data-qaid="header_submenu_tools-video-to-gif" href="/tools/video-to-gif" >Video to GIF Maker</a></li> <li><a data-qaid="header_submenu_tools-add-text-to-gif" href="/tools/add-text-to-gif" >Add Text to GIF</a> </li> <li><a data-qaid="header_submenu_tools-gif-editor" href="/tools/gif-editor" >GIF Editor</a></li> <li><a data-qaid="header_submenu_tools-happy-birthday-gif-maker" href="/tools/happy-birthday-gif-maker" >Happy Birthday GIF</a></li> <li><a data-qaid="header_submenu_tools-merry-christmas-gif-maker" href="/tools/merry-christmas-gif-maker" >Merry Christmas GIF</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">More</div> <ul class="panel"> <li><a href="https://promo.com/tools/calendar/november" >Social Media Calendar</a> </li> <li><a data-qaid="header_submenu_tools-video-production-cost-estimator" href="/tools/video-production-cost-estimator" >Video Production Cost Estimator</a> </li> <li><a data-qaid="header_submenu_tools-facebook-ad-budget-calculator" href="/tools/facebook-ad-budget-calculator" >Facebook Ad Budget Calculator</a> </li> <li><a data-qaid="header_submenu_tools-facebook-ads-troubleshooter" href="/tools/facebook-ads-troubleshooter" >Facebook Ads Troubleshooter</a> </li> <li><a data-qaid="header_submenu_tools-youtube-money-calculator" href="/tools/youtube-money-calculator" >YouTube Money Calculator</a></li> <li><a data-qaid="header_submenu_tools-ebook" href="/tools/ebook" >Promo Marketing Ebook</a></li> </ul> </li> </ul> </div> </nav> <nav class="sidebar__nav sidebar__nav--secondary secondary-4"> <div class="sidebar__list"> <div class="close-secondary">Resources</div> <ul> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Learn</div> <ul class="panel"> <li><a data-qaid="header_submenu_blog" href="/blog" >Blog</a></li> <li><a data-qaid="header_submenu_learn" href="/learn" >Promo Academy</a> </li> <li><a data-qaid="header_submenu_support-promo" href="https://support.promo.com/en" target="_blank" >Knowledge Base</a></li> <li><a data-qaid="header_submenu_faq" href="/faq" >FAQ</a></li> </ul> </li> <li class="sidebar__item"> <div class="sidebar__link title accordion__item">Tips & Tutorials</div> <ul class="panel"> <li><a data-qaid="/blog/video-marketing-101" href="/blog/video-marketing-101" >Video Marketing 101</a></li> <li><a data-qaid="header_submenu_guide-to-creating-winning-videos" href="/blog/guide-to-creating-winning-videos" >How to create winning videos</a> </li> <li><a data-qaid="header_submenu_blog-video-templates-what-they-are-and-why-you-need-them" href="/blog/7-things-you-didnt-know-you-can-do-with-promo" >7 Things You Could Do With Promo</a> </li> <li><a data-qaid="header_submenu_social-media-image-sizes" href="/blog/how-to-add-music-to-a-video" >How to Add Music to a Video</a> </li> <li><a data-qaid="header_submenu_a-complete-guide-to-video-aspect-ratios-in-2021" href="/blog/how-to-add-subtitles-to-a-video" >How to Add Subtitles to a Video</a> </li> <li><a data-qaid="header_submenu_a-complete-guide-to-video-aspect-ratios-in-2021" href="/blog/a-complete-guide-to-video-aspect-ratios-in-2021" >The Complete Guide to Video Aspect Ratios</a> </li> </ul> </div> </nav> <nav class="sidebar__nav sidebar__nav--secondary secondary-5"> <div class="sidebar__list"> <div class="close-secondary">Company</div> <ul> <li class="sidebar__item"> <div class="sidebar__link title accordion__item active">More About Promo.com</div> <ul class="panel"> <li><a data-qaid="header_submenu_about" href="/about" >About</a></li> <li><a data-qaid="header_submenu_careers" href="/careers" >Careers</a> </li> <li><a data-qaid="blog" href="/blog" >Blog</a> </li> <li><a data-qaid="header_submenu_promodotcom" href="https://www.facebook.com/promodotcom" >Facebook</a> </li> <li><a data-qaid="header_submenu_instagram-promodotcom" href="https://www.instagram.com/promodotcom" >Instagram</a> </li> <li><a data-qaid="header_submenu_linkedin-company-promodotcom-mycompany" href="https://www.linkedin.com/company/promodotcom/mycompany" >LinkedIn</a> </li> <li><a data-qaid="header_submenu_twitter-Promodotcom" href="https://twitter.com/Promodotcom" >Twitter</a> </li> <li><a data-qaid="header_submenu_youtube-channel" href="https://www.youtube.com/channel/UC0d_7BlGBgDcf62o766FkPQ/featured" >YouTube</a> </li> <li><a data-qaid="header_submenu_vimeo-promobyslidely" href="https://vimeo.com/promobyslidely" >Vimeo</a> </li> <li><a data-qaid="header_submenu_terms-of-service" href="/terms-of-service" >Terms of Service</a> </li> <li><a data-qaid="header_submenu_privacy-policy" href="/privacy-policy" >Privacy Policy</a> </li> <li><a data-qaid="header_submenu_cookies-policy" href="/cookies-policy" >Cookies Policy</a> </li> </ul> </li> </ul> </div> </nav> <nav class="sidebar__nav sidebar__nav--secondary secondary-6"> <div class="sidebar__list"> <div class="close-secondary">Follow</div> </div> </nav> </div> <div class="out-of-projects-links"> <a class="back-btn desktop" href="/create">Back to my account</a> <a class="back-btn mobile" href="/">Back</a> </div> </header> <div id="mobile-auth-container"></div> <div id="switch-to-annual-popup"></div> <div id="get-more-downloads-popup"></div> <div class="pricing-popup-wrap"></div> <div id='top-bar-notification'></div> <div class='popup-manager-container'></div> <div id='upgrade-strip-container'></div> <script> var isHomepageAndTID = document.location.pathname === '/' && window.require.config.isHomepageChanges; function backToClassicEditor() { var xhr = new XMLHttpRequest(); xhr.open('POST', '/promoVideos/data/disable-new-editor'); xhr.send(null); xhr.onreadystatechange = function () { var OK = 200; // status 200 is a successful return. if (xhr.status === OK) { window.location.href = '/'; } else { console.log('Error: ' + xhr.status); // An error occurred during the request. } }; } function triggerLogin() { if (typeof $ === 'function') { $(window).trigger('ez:promo:login'); } else { window.setTimeout(triggerLogin, 50); } } function headerGetCookie(cname) { var name = cname + '='; var ca = document.cookie.split(';'); for (var i = 0; i < ca.length; i++) { var c = ca[i]; while (c.charAt(0) == ' ') c = c.substring(1); if (c.indexOf(name) == 0) return c.substring(name.length, c.length); } return ''; } function headerSetCookie(cookieName, expiresTime) { const now = new Date(), expires = now.getTime() + expiresTime; now.setTime(expires); document.cookie = `${cookieName}=true;Expires=${now};`; } function isLocalStorageEnabled() { var test = 'test'; try { localStorage.setItem(test, test); localStorage.removeItem(test); return true; } catch (e) { return false; } } function saveAffiliateReportData() { if (!isLocalStorageEnabled()) { return; } var data = getAffiliateReportDataFromUrl(); if (!data || !data.transactionId || !data.affiliateId || !data.offerId) { return; } localStorage.setItem('ezAffData', JSON.stringify(data)); } function getAffiliateReportData() { if (!isLocalStorageEnabled()) { return false; } return JSON.parse(localStorage.getItem('ezAffData')); } function getAffiliateReportDataFromUrl() { affiliateReportData = null; return affiliateReportData; } function toggleOpaqueHeader(threshold) { var header = document.querySelector('.header'); var scrollTop = (document.documentElement && document.documentElement.scrollTop) || document.body.scrollTop; var isScrolled = scrollTop > threshold; if (isScrolled) { if (!header.classList.contains('opaque')) { window.___mxStickyHeaderDisplayed && window.___mxStickyHeaderDisplayed(); 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window.location.reload(); } function logout(success) { if (success) { if (typeof mixpanel !== 'undefined') { mixpanel.reset(); } if (typeof Intercom !== 'undefined') { Intercom('shutdown'); } try { localStorage.clear(); } catch (e) { // local storage is not enabled anyway - do nothing } window.location = '/'; } } function loggedStateChange(logged) { const platform = "promo"; if (platform !== 'promo') { return; } syncUserAuthState(); logged = logged || (slidelySdk && slidelySdk.logged); const email = (slidelySdk && slidelySdk.user.email); const firstName = (slidelySdk && slidelySdk.user.firstName); const lastName = (slidelySdk && slidelySdk.user.lastName); const fullName = `${firstName} ${lastName}`; const userToken = (slidelySdk && slidelySdk.user.userToken); var loginElem = document.querySelector('.links--login'); var logoutElem = document.querySelector('.links--logged-in'); if (logged) { // if this is right after registration and this is not the create or the pricing page - redirect to create if ((headerGetCookie('ez_prm_ugr') == '1') && (!window.location.pathname.match(/^\/pricing|referral|create|lite|shoppingil|fmp|prolite|WSI|wsi|holiday\-offer|promo\-special|\/tools\/photos-to-video-maker|\/tools\/collage-maker/g)) ) { window.location.href = '/create'; return; } var affiliateReportsParams = getAffiliateReportData(); mixpanelPeopleSettings = { identity: userToken, data: { name: fullName, $name: fullName, email: email, $email: email, last_tid: headerGetCookie('tid'), userToken: userToken, }, }; if (affiliateReportsParams) { mixpanelPeopleSettings.data.affiliate_program = affiliateReportsParams.offerId; mixpanelPeopleSettings.data.affiliate_id = affiliateReportsParams.affiliateId; mixpanelPeopleSettings.data.affiliate_transaction_id = affiliateReportsParams.transactionId; } if ((reportToIntercomOnLogin === true) && (typeof mixpanel !== 'undefined')) { try { mixpanel.identify(userToken); mixpanel.people.set(mixpanelPeopleSettings.data); } catch (e) { 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window.uetq.push('set', { pid: { em: email || '', ph: '', }, }); window.alreadySetBingUser = true; } catch (e) { console.log('Could not boot bing user'); } } reportToIntercomOnLogin = false; loginElem.className = loginElem.className.replace(/ ?show ?/g, ''); logoutElem.className += ' show'; if (document.querySelector('.signout > .name')) document.querySelector('.signout > .name').innerHTML = (firstName + ' ' + lastName).replace(/\</g, '<').replace(/\>/g, '>').replace(/\"/g, '"'); // Iterable user init if (typeof _iaq !== 'undefined' && typeof _iaq.apiKey !== 'undefined' && typeof _iaq.user === 'undefined') { _iaq.push(['identify', email, { user_token: userToken, first_name: firstName, last_name: lastName, full_name: fullName, }]); } // UserPilot if (typeof userpilot !== 'undefined') { userpilot.identify(userToken, { email: email, first_name: firstName, last_name: lastName, full_name: fullName, }); } triggerLogin(); } else { if (~window.location.href.indexOf('/edit') || ~window.location.href.indexOf('/settings') || ~window.location.href.indexOf('/billing')) { window.location = '/'; } logoutElem.className = logoutElem.className.replace(/ ?show ?/g, ''); loginElem.className += ' show'; reportToIntercomOnLogin = true; } } function syncUserAuthState() { if (!window.require.config.isLoggedIn && slidelySdk && slidelySdk.logged) { slidelySdk.logout(); } else if (window.require.config.isLoggedIn && window.require.config.userEmail !== slidelySdk.user.email) { const data = { event: 'userInfoUpdate', data: { email: window.require.config.userEmail, }, }; window.postMessage(JSON.stringify(data), '*'); } } if (!window.slidelySdk) { document.querySelector('.login').className += ' show'; } else { slidelySdk.init({ appId: "urxv8d28amfectar7vftir0z00xtvzn3bp", onlogin: loggedStateChange, onlogout: loggedStateChange, }); slidelySdk.ready(loggedStateChange); // fall back if ready not call - this is temp until we find salution. setTimeout(function () { loggedStateChange(slidelySdk.logged); }, 1500); } </script> <script> function getPaymentErrors() { var xhr = new XMLHttpRequest(); xhr.open('POST', '/data/billing/check-payment-error'); xhr.send(null); xhr.onreadystatechange = function () { var DONE = 4; // readyState 4 means the request is done. var OK = 200; // status 200 is a successful return. if (xhr.readyState === DONE) { if (xhr.status === OK) { var response = JSON.parse(xhr.response); var errors = document.querySelectorAll('.profile-wrapper .billing, .logged-in .user'); // don't change this loop, is for chrome 41 (seo - don't use array.foreach!!!); for (var i = 0; i < errors.length; i++) { errors[i].classList.toggle('error', response.has_payment_error); } } else { console.log('Error: ' + xhr.status); // An error occurred during the request. } } }; } if ("promo" === 'promo') { window.addEventListener('load', getPaymentErrors); } window.addEventListener('enableUCBScroll', function () { window.addEventListener('scroll', scrollOverUnlimitedClipsBanner); }); function scrollOverUnlimitedClipsBanner() { var unlimitedClipsBanner = document.querySelector('#promo-top-banner'); var layout = document.querySelector('#layout-content'); var body = document.querySelector('body'); var header = document.querySelector('header'); if (window.scrollY > unlimitedClipsBanner.clientHeight) { header.classList.add('sticky-header'); layout.classList.add('sticky'); body.classList.add('sticky'); } else { header.classList.remove('sticky-header'); layout.classList.remove('sticky'); body.classList.remove('sticky'); } } </script> <section id="layout-content" class=" new-plans-v3 "> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How does Promo.com work?", "acceptedAnswer": { "@type": "Answer", "text": "Promo.com has everything you need in an online video maker. High-quality professional video clips, royalty-free music, customizable video templates, and more.<br/>\n Promo.com is easy, instant, and produces awesome results at an affordable price. It's also fun to use!" } }, { "@type": "Question", "name": "How much does Promo.com cost?", "acceptedAnswer": { "@type": "Answer", "text": "PromoAI is a groundbreaking new AI tool that creates 30 unique videos that are personalized for your business - in just one click!" } }, { "@type": "Question", "name": "What video sizes can I create with Promo.com?", "acceptedAnswer": { "@type": "Answer", "text": "With Promo.com you can create:\n <ul class=\"bullet-list\">\n <li>Horizontal videos</li>\n <li>Vertical videos</li>\n <li>Square videos</li>\n <li>Banner videos</li>\n </ul>\n " } }, { "@type": "Question", "name": "What is PromoAI?", "acceptedAnswer": { "@type": "Answer", "text": "PromoAI is a groundbreaking new AI tool that creates 30 unique videos that are personalized for your business - in just one click!\n <br/>\n PromoAI generates unique jaw-dropping video posts for every single day of the month, so you're never stuck wondering what to share next. That's the magic of PromoAI!" } }, { "@type": "Question", "name": "How can I get access to PromoAI videos?", "acceptedAnswer": { "@type": "Answer", "text": "To fully utilize and benefit from PromoAI, you must initially register and create a Promo.com account. However, to access the capability of downloading or publishing videos generated by PromoAI for your business needs, a <strong>Standard</strong> or <strong>Pro</strong> subscription plan is required, as indicated on our <a href=\"/pricing\">Pricing Page</a>. Users on the Basic plan are welcome to explore PromoAI and preview the generated videos for experimentation purposes." } }, { "@type": "Question", "name": "Will videos have a watermark or Promo.com mention?", "acceptedAnswer": { "@type": "Answer", "text": "Videos you download are yours and do not have a watermark or Promo.com mention." } }, { "@type": "Question", "name": "Can I use the video after my subscription is over?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. The videos you download are yours forever." } }, { "@type": "Question", "name": "Where can I use the videos I create?", "acceptedAnswer": { "@type": "Answer", "text": "You can post, publish, upload, and share your videos on Facebook, Instagram, YouTube, Twitter, LinkedIn or any other social networks, websites or blogs, as much as you want.<br/>\n Still not sure? Check out our <a href=\"https://promo.com/blog/Video-Marketing-101\" target=\"_blank\">Video Marketing 101 Guide</a> to see the best ways to use videos.<br/>" } }, { "@type": "Question", "name": "Are you hosting the videos or can I download the file?", "acceptedAnswer": { "@type": "Answer", "text": "Both. After you created and customized your videos, you can download them (if you are a Promo.com subscriber).<br/>A downloaded Promo.com video is your property and comes with a lifetime license for unlimited sharing.<br/>\n If you prefer, you can share a link to a public version of your video, once it's published." } }, { "@type": "Question", "name": "What languages does Promo.com support?", "acceptedAnswer": { "@type": "Answer", "text": "With Promo.com, you can create videos in every language. Some fonts have limited support for special characters, but all languages are supported." } }, { "@type": "Question", "name": "Do you have an Affiliate Program?", "acceptedAnswer": { "@type": "Answer", "text": "No, at this point Promo.com does not offer an affiliate program." } }, { "@type": "Question", "name": "What is the resolution and file type of the videos I can create with Promo.com?", "acceptedAnswer": { "@type": "Answer", "text": "Basic and Special Holiday Plans can download videos in HD quality (720p).<br/>\n Standard and Pro Plan subscribers can download Full HD (1080p) videos.<br/>\n All videos can be downlaoded in MP4 format." } }, { "@type": "Question", "name": "Do you provide photos that I can use?", "acceptedAnswer": { "@type": "Answer", "text": "100%% yes! We provide over 1.4 Million photos in our FREE image library. There are no limits to how often you can use these images." } }, { "@type": "Question", "name": "Is this a secure site for purchases?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely! We work with Stripe which guarantees your safety and security. All site communication and data transfer are secured and encrypted." } }, { "@type": "Question", "name": "Do you offer non-profit rates?", "acceptedAnswer": { "@type": "Answer", "text": "Special pricing for non-profit organizations and causes can be made available. Please contact our in-app customer support team so they can get more details and prepare your custom plan." } }, { "@type": "Question", "name": "Do you save credit card details?", "acceptedAnswer": { "@type": "Answer", "text": "No, absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider." } }, { "@type": "Question", "name": "What is <a href=\"/\">Promo.com\u2019s</a> editorial content?", "acceptedAnswer": { "@type": "Answer", "text": "<a href=\"/\">Promo.com\u2019s</a> editorial content is footage that is marked as editorial and includes sports, celebrities, major news events, entertainment and much more. Editorial content can be used by Promo users to inform, educate or entertain and cannot be used to sell or promote something or in any other commercial manner. Editorial content can be found in our ready-made templates, photos and video collections. You can also use our library filter to view all the editorial content available on <a href=\"/\">Promo.com</a>." } }, { "@type": "Question", "name": "Is Promo.com free to try?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, signing up to Promo.com is 100%% free, no credit card required.<br/>\n With a free Promo.com account you get access to our catalog of more than 15,000,000 premium video clips, fully-licensed music library and editing tools to create as many video drafts as you want.<br/>\n You will only be directed to our Pricing Plans when you want to download your video. Once purchased, your video comes with a lifetime license for unlimited download and publishing online.\n " } }, { "@type": "Question", "name": "What kind of videos can I create with Promo.com?", "acceptedAnswer": { "@type": "Answer", "text": "There\u2019s no limit to the type of videos you can create with Promo.com. Our users have created:\n <ul class=\"bullet-list\">\n <li>Marketing Videos</li>\n <li><a href=\"/for/promo-videos\" target=\"_blank\">Promo Videos</a></li>\n <li><a href=\"/for/facebook/ads\" target=\"_blank\">Facebook Video Ads</a></li>\n <li><a href=\"/for/social-media-videos\" target=\"_blank\">Social Media Videos</a></li>\n <li><a href=\"/for/instagram/ads\" target=\"_blank\">Instagram Video Ads</a></li>\n <li><a href=\"/for/youtube/ads\" target=\"_blank\">YouTube Ads</a></li>\n <li>Product videos</li>\n <li>Explainer videos</li>\n <li>Event Advertisements</li>\n <li><a href=\"/for/youtube/intros\" target=\"_blank\">Intro videos</a></li>\n <li><a href=\"/for/youtube/outros\" target=\"_blank\">Outro videos</a></li>\n </ul>\n And more!" } }, { "@type": "Question", "name": "Can I cancel or change my plan anytime?", "acceptedAnswer": { "@type": "Answer", "text": "Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time.<br/>\n Annual Plans come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year.\n " } }, { "@type": "Question", "name": "How can I reach your Customer Support?", "acceptedAnswer": { "@type": "Answer", "text": "There are many different ways to get support with Promo.com:\n <ul class=\"bullet-list\">\n <li>Visit our <a href=\"https://promo.com/faq\">FAQ Page</a> - odds are your question is already answered there.</li>\n <li>Search our <a href=\"https://support.promo.com/en/\">Knowledge Base</a> for more specific answers.</li>\n <li>If you have questions about Video Marketing, Social Media Advertising and what to do with your videos, visit the <a href=\"https://promo.com/blog\">Promo.com Blog</a>.</li>\n <li>Alternatively, please email <a href=\"mailto:support@promo.com\">support@promo.com</a> and our team will be happy to help and bring a smile to your face!</li>\n </ul>\n " } }, { "@type": "Question", "name": "What are Premium and Free Clips?", "acceptedAnswer": { "@type": "Answer", "text": "We offer over 100 million premium clips (from content providers such as Getty Images and iStock) for our subscribers to use according to their Promo Plan. The Basic Promo Plan offers 3 premium clips per month while the Standard and Pro Promo Plans offer unlimited use." } }, { "@type": "Question", "name": "Will unused videos rollover?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely. Any unused video will roll over to the next month.<br/>\n Videos accumulate in your account for as long as your subscription is active, even if you change your plan during your subscription period." } }, { "@type": "Question", "name": "Can I sell videos I make?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, Pro and Agency Plan customers can resell or reassign videos to a different owner.<br/>\n Please note that when you do this, your own rights (including the lifetime license) to use the video expires and passes along to the recipient." } }, { "@type": "Question", "name": "Can I use my own videos and photos with Promo.com?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, of course! You can upload and use your own videos, photos, music and audio clips." } } ] } </script> <div class="promoVideos-container support-page" itemprop="mainEntity" itemscope itemtype="http://schema.org/FAQPage"> <div class="area-header"> <div class="decor decor--1"></div> <div class="decor decor--2"></div> <div class='area-header-content'> <h1 class="title">Have a question?</h1> <h2 class="subtitle">We鈥檙e here to help you. If you don鈥檛 see your question answered<br/> below, feel free to contact us for more help.</h2> <a href="https://support.promo.com/en/" target="_blank" class="black-button visit-knowledge-btn">Visit our knowledge base</a> <div class="how-to-use"> <div class='play-button'> <div class='triangle'></div> </div> <span class='how-to-use-text'>How to use Promo?</span> </div> </div> </div> <div class="area-faq"> <div class="faq-column"> <div class="item"> <h3 class="item-title">How does Promo.com work?</h3> <div class="item-body">Promo.com has everything you need in an online video maker. High-quality professional video clips, royalty-free music, customizable video templates, and more.<br/> Promo.com is easy, instant, and produces awesome results at an affordable price. It's also fun to use!</div> </div> <div class="item"> <h3 class="item-title">How much does Promo.com cost?</h3> <div class="item-body">PromoAI is a groundbreaking new AI tool that creates 30 unique videos that are personalized for your business - in just one click!</div> </div> <div class="item"> <h3 class="item-title">What video sizes can I create with Promo.com?</h3> <div class="item-body">With Promo.com you can create: <ul class="bullet-list"> <li>Horizontal videos</li> <li>Vertical videos</li> <li>Square videos</li> <li>Banner videos</li> </ul> </div> </div> <div class="item"> <h3 class="item-title">What is PromoAI?</h3> <div class="item-body">PromoAI is a groundbreaking new AI tool that creates 30 unique videos that are personalized for your business - in just one click! <br/> PromoAI generates unique jaw-dropping video posts for every single day of the month, so you're never stuck wondering what to share next. That's the magic of PromoAI!</div> </div> <div class="item"> <h3 class="item-title">How can I get access to PromoAI videos?</h3> <div class="item-body">To fully utilize and benefit from PromoAI, you must initially register and create a Promo.com account. However, to access the capability of downloading or publishing videos generated by PromoAI for your business needs, a <strong>Standard</strong> or <strong>Pro</strong> subscription plan is required, as indicated on our <a href="/pricing">Pricing Page</a>. Users on the Basic plan are welcome to explore PromoAI and preview the generated videos for experimentation purposes.</div> </div> <div class="item"> <h3 class="item-title">Will videos have a watermark or Promo.com mention?</h3> <div class="item-body">Videos you download are yours and do not have a watermark or Promo.com mention.</div> </div> <div class="item"> <h3 class="item-title">Can I use the video after my subscription is over?</h3> <div class="item-body">Yes. The videos you download are yours forever.</div> </div> <div class="item"> <h3 class="item-title">Where can I use the videos I create?</h3> <div class="item-body">You can post, publish, upload, and share your videos on Facebook, Instagram, YouTube, Twitter, LinkedIn or any other social networks, websites or blogs, as much as you want.<br/> Still not sure? Check out our <a href="https://promo.com/blog/Video-Marketing-101" target="_blank">Video Marketing 101 Guide</a> to see the best ways to use videos.<br/></div> </div> <div class="item"> <h3 class="item-title">Are you hosting the videos or can I download the file?</h3> <div class="item-body">Both. After you created and customized your videos, you can download them (if you are a Promo.com subscriber).<br/>A downloaded Promo.com video is your property and comes with a lifetime license for unlimited sharing.<br/> If you prefer, you can share a link to a public version of your video, once it's published.</div> </div> <div class="item"> <h3 class="item-title">What languages does Promo.com support?</h3> <div class="item-body">With Promo.com, you can create videos in every language. Some fonts have limited support for special characters, but all languages are supported.</div> </div> <div class="item"> <h3 class="item-title">Do you have an Affiliate Program?</h3> <div class="item-body">No, at this point Promo.com does not offer an affiliate program.</div> </div> <div class="item"> <h3 class="item-title">What is the resolution and file type of the videos I can create with Promo.com?</h3> <div class="item-body">Basic and Special Holiday Plans can download videos in HD quality (720p).<br/> Standard and Pro Plan subscribers can download Full HD (1080p) videos.<br/> All videos can be downlaoded in MP4 format.</div> </div> <div class="item"> <h3 class="item-title">Do you provide photos that I can use?</h3> <div class="item-body">100% yes! We provide over 1.4 Million photos in our FREE image library. There are no limits to how often you can use these images.</div> </div> </div> <div class="faq-column"> <div class="item"> <h3 class="item-title">Is this a secure site for purchases?</h3> <div class="item-body">Absolutely! We work with Stripe which guarantees your safety and security. All site communication and data transfer are secured and encrypted.</div> </div> <div class="item"> <h3 class="item-title">Do you offer non-profit rates?</h3> <div class="item-body">Special pricing for non-profit organizations and causes can be made available. Please contact our in-app customer support team so they can get more details and prepare your custom plan.</div> </div> <div class="item"> <h3 class="item-title">Do you save credit card details?</h3> <div class="item-body">No, absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider.</div> </div> <div class="item"> <h3 class="item-title">What is <a href="/">Promo.com鈥檚</a> editorial content?</h3> <div class="item-body"><a href="/">Promo.com鈥檚</a> editorial content is footage that is marked as editorial and includes sports, celebrities, major news events, entertainment and much more. Editorial content can be used by Promo users to inform, educate or entertain and cannot be used to sell or promote something or in any other commercial manner. Editorial content can be found in our ready-made templates, photos and video collections. You can also use our library filter to view all the editorial content available on <a href="/">Promo.com</a>.</div> </div> <div class="item"> <h3 class="item-title">Is Promo.com free to try?</h3> <div class="item-body">Yes, signing up to Promo.com is 100% free, no credit card required.<br/> With a free Promo.com account you get access to our catalog of more than 15,000,000 premium video clips, fully-licensed music library and editing tools to create as many video drafts as you want.<br/> You will only be directed to our Pricing Plans when you want to download your video. Once purchased, your video comes with a lifetime license for unlimited download and publishing online. </div> </div> <div class="item"> <h3 class="item-title">What kind of videos can I create with Promo.com?</h3> <div class="item-body">There鈥檚 no limit to the type of videos you can create with Promo.com. Our users have created: <ul class="bullet-list"> <li>Marketing Videos</li> <li><a href="/for/promo-videos" target="_blank">Promo Videos</a></li> <li><a href="/for/facebook/ads" target="_blank">Facebook Video Ads</a></li> <li><a href="/for/social-media-videos" target="_blank">Social Media Videos</a></li> <li><a href="/for/instagram/ads" target="_blank">Instagram Video Ads</a></li> <li><a href="/for/youtube/ads" target="_blank">YouTube Ads</a></li> <li>Product videos</li> <li>Explainer videos</li> <li>Event Advertisements</li> <li><a href="/for/youtube/intros" target="_blank">Intro videos</a></li> <li><a href="/for/youtube/outros" target="_blank">Outro videos</a></li> </ul> And more!</div> </div> <div class="item"> <h3 class="item-title">Can I cancel or change my plan anytime?</h3> <div class="item-body">Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time.<br/> Annual Plans come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year. </div> </div> <div class="item"> <h3 class="item-title">How can I reach your Customer Support?</h3> <div class="item-body">There are many different ways to get support with Promo.com: <ul class="bullet-list"> <li>Visit our <a href="https://promo.com/faq">FAQ Page</a> - odds are your question is already answered there.</li> <li>Search our <a href="https://support.promo.com/en/">Knowledge Base</a> for more specific answers.</li> <li>If you have questions about Video Marketing, Social Media Advertising and what to do with your videos, visit the <a href="https://promo.com/blog">Promo.com Blog</a>.</li> <li>Alternatively, please email <a href="/cdn-cgi/l/email-protection#75060005051a07013505071a181a5b161a18"><span class="__cf_email__" data-cfemail="4d3e383d3d223f390d3d3f222022632e2220">[email protected]</span></a> and our team will be happy to help and bring a smile to your face!</li> </ul> </div> </div> <div class="item"> <h3 class="item-title">What are Premium and Free Clips?</h3> <div class="item-body">We offer over 100 million premium clips (from content providers such as Getty Images and iStock) for our subscribers to use according to their Promo Plan. The Basic Promo Plan offers 3 premium clips per month while the Standard and Pro Promo Plans offer unlimited use.</div> </div> <div class="item"> <h3 class="item-title">Will unused videos rollover?</h3> <div class="item-body">Absolutely. Any unused video will roll over to the next month.<br/> Videos accumulate in your account for as long as your subscription is active, even if you change your plan during your subscription period.</div> </div> </div> </div> <div class="still-got-questions"> <p class='still-got-questions__text'>Can't find what you鈥檙e looking for?</p> <div class="black-button ask-button still-got-questions__ask-button">Contact us</div> </div> <div class="area-video"> <div class="av-overlay"> <div class="close"></div> <div class="av-video-container"></div> </div> </div> </div> </section> <div id="fb-root"></div> <footer class="footer "> <div data-qaid="footer" class="footer__links accordion__list"> <div class="footer__item__container"> <div class="footer__item accordion__item">Company</div> <ul class="panel"> <li><a data-qaid="footer_pricing" href="/pricing">Pricing</a></li> <li><a data-qaid="footer_about" href="/about">About</a></li> <li><a data-qaid="footer_careers" href="https://promo.com/careers" 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