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!important;padding-top: 50px !important;}.vc_custom_1555380955023{margin-right: 10px !important;margin-left: 10px !important;padding-top: 20px !important;}.vc_custom_1555381002797{padding-left: 10px !important;}</style><noscript><style> .wpb_animate_when_almost_visible { opacity: 1; }</style></noscript></head> <body class="page-template-default page page-id-9499 header_sticky no-touch cesis_lightbox_lg wpb-js-composer js-comp-ver-7.3 vc_responsive"> <div id="wrap_all"> <div id="header_container" class="cesis_opaque_header" > <header id="cesis_header" class="top-header cesis_sticky cesis_header_hiding cesis_header_shrink no_shadow"> <div class="header_main"> <div class="cesis_container"> <div class="header_logo logo_left"> <div id="logo_img"> <a href="https://cooee.busways.com.au"> <img class="white_logo desktop_logo" src="https://cooee.busways.com.au/wp-content/uploads/2019/03/White_Cooee.png" alt="Cooee Busways" title="Cooee Busways"/> <img class="dark_logo desktop_logo" src="https://cooee.busways.com.au/wp-content/uploads/2019/03/Logo_CooeeBusways_Master-1.png" alt="Cooee Busways" title="Cooee Busways"/> <img class="mobile_logo" src="https://cooee.busways.com.au/wp-content/uploads/2019/03/Logo_CooeeBusways_Master-1.png" alt="Cooee Busways" title="Cooee Busways"/> </a> </div> <div class="cesis_menu_button cesis_mobile_menu_switch"><span class="lines"></span></div> </div>  <div class="tt-header-additional tt-main-additional additional_simple logo_left nav_normal "><span class="cesis_menu_btn"><a href="https://transportnsw.info/covid-19" target="_blank"><span>COVID-19 travel advice</span></a></span></div>  <nav id="site-navigation" class="tt-main-navigation logo_left menu_right nav_normal "> <div class="menu-main-ct"><ul id="main-menu" class="main-menu sm smart_menu"><li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-10031 " ><a href="https://cooee.busways.com.au/"><span>Home</span></a></li> <li class=" menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-9955 " ><a href="#"><span>Our Team</span></a> <ul class="sub-menu"> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9503 " ><a href="https://cooee.busways.com.au/the-ponds/cooeebusways"><span>Cooee Busways</span></a></li> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9828 " ><a href="https://cooee.busways.com.au/the-ponds/busways"><span>Busways</span></a></li> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9638 " ><a href="https://cooee.busways.com.au/the-ponds/via"><span>Via</span></a></li> </ul> </li> <li class=" menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-9499 current_page_item menu-item-9501 " ><a href="https://cooee.busways.com.au/the-ponds/faq/"><span>FAQ</span></a></li> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9519 " ><a href="https://cooee.busways.com.au/the-ponds/contactus"><span>Contact Us</span></a></li> </ul></div> </nav>  </div>  </div>  <div class="header_mobile "> <nav id="mobile-navigation" class="tt-mobile-navigation"> <div class="menu-mobile-ct"><ul id="mobile-menu" class="mobile-menu sm smart_menu"><li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-10031 " ><a href="https://cooee.busways.com.au/"><span>Home</span></a></li> <li class=" menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-9955 " ><a href="#"><span>Our Team</span></a> <ul class="sub-menu"> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9503 " ><a href="https://cooee.busways.com.au/the-ponds/cooeebusways"><span>Cooee Busways</span></a></li> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9828 " ><a href="https://cooee.busways.com.au/the-ponds/busways"><span>Busways</span></a></li> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9638 " ><a href="https://cooee.busways.com.au/the-ponds/via"><span>Via</span></a></li> </ul> </li> <li class=" menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-9499 current_page_item menu-item-9501 " ><a href="https://cooee.busways.com.au/the-ponds/faq/"><span>FAQ</span></a></li> <li class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-9519 " ><a href="https://cooee.busways.com.au/the-ponds/contactus"><span>Contact Us</span></a></li> </ul></div> </nav>   </div>  </header>  </div>  <div id="main-content" class="main-container"> <main id="cesis_main" class="site-main vc_full_width_row_container no no no" role="main"> <div class="cesis_container"> <div class="article_ctn "> <article id="post-9499" class="post-9499 page type-page status-publish hentry"> <header class="entry-content-header"></header> <div class="entry-content"> <div class="wpb-content-wrapper"><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381134643"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="font-size: 45px;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0.5px; " class="vc_custom_heading cesis_text_transform_none" >Frequently Asked Questions</h2> <div class="wpb_single_image wpb_content_element vc_align_left"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey" ><img fetchpriority="high" decoding="async" width="1024" height="683" src="https://cooee.busways.com.au/wp-content/uploads/2020/11/IMG_3489-1024x683.jpg" class="vc_single_image-img attachment-large" alt="" title="IMG_3489" srcset="https://cooee.busways.com.au/wp-content/uploads/2020/11/IMG_3489-1024x683.jpg 1024w, https://cooee.busways.com.au/wp-content/uploads/2020/11/IMG_3489-300x200.jpg 300w, https://cooee.busways.com.au/wp-content/uploads/2020/11/IMG_3489-768x512.jpg 768w, https://cooee.busways.com.au/wp-content/uploads/2020/11/IMG_3489.jpg 1920w" sizes="(max-width: 1024px) 100vw, 1024px" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Recent</h2><div class="cesis_accordion cesis_acc_2" data-collapsible="no" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_2126935012" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_2126935012" href="#cesis_why-does-my-pick-up-location-change_1648747917"><span>Why does my pick up location change?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_why-does-my-pick-up-location-change_1648747917" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Cooee Busways is a shared ride service. In order to maximise the amount of people we can transport it does not offer a door to door service. Customers are asked to walk a short distance to an agreed pick-up point at one of our virtual bus stops. Virtual bus stops will mostly be at nearby intersections. When you book, you will be provided with directions to the virtual bus stop where you will meet the vehicle.</p> <p>Virtual bus stop locations are not always the same. They can change to accommodate passengers who are on board the service at the time and depend on which route is taken to get you home. Your drop-off point in the afternoon may differ from where you’re picked up in the morning.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555380955023"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >General</h2><style>#cesis_accordion_403693976 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_403693976" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_403693976" href="#cesis_what-is-cooee-busways-the-ponds_225052513"><span>What is Cooee Busways: The Ponds?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_what-is-cooee-busways-the-ponds_225052513" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Cooee Busways is an award winning public transport On Demand service providing shared rides in The Ponds, Kellyville Ridge, Schofields, and a dedicated area north of Schofields Road. (Areas are outlined on the map below).</p> <p>The buses can only be booked through the Cooee Busways app. The app can be downloaded via <a href="https://apps.apple.com/au/app/cooee-busways/id1457669515" target="_blank" rel="noopener noreferrer">AppStore</a> or <a href="https://play.google.com/store/apps/details?id=cooee.theponds&hl=en&pli=1" target="_blank" rel="noopener noreferrer">Google Play</a>.</p> <p>The Service operates on weekdays (Monday to Friday, inclusive of public holidays), between 5 am and 9 pm.</p> <p>When you are in one of these areas, you can use the Cooee Busways app to book a ride on a Cooee Busways bus.</p> <p><img decoding="async" class="alignnone wp-image-10450" src="https://cooee.busways.com.au/wp-content/uploads/2025/01/The-Ponds_Cooee_Map_2025-748-change-2-300x239.png" alt="" width="545" height="435" srcset="https://cooee.busways.com.au/wp-content/uploads/2025/01/The-Ponds_Cooee_Map_2025-748-change-2-300x239.png 300w, https://cooee.busways.com.au/wp-content/uploads/2025/01/The-Ponds_Cooee_Map_2025-748-change-2-1024x817.png 1024w, https://cooee.busways.com.au/wp-content/uploads/2025/01/The-Ponds_Cooee_Map_2025-748-change-2-768x613.png 768w, https://cooee.busways.com.au/wp-content/uploads/2025/01/The-Ponds_Cooee_Map_2025-748-change-2.png 1144w" sizes="(max-width: 545px) 100vw, 545px" /></p> </div> </div> </div></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555380975765"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none vc_custom_1555381002797" >Bookings</h2></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555308808277"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><style>#cesis_accordion_1118365171 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_1118365171" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_when-does-the-service-operate_192997784"><span>When does the service operate?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_when-does-the-service-operate_192997784" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>The service operates weekdays (Monday to Friday, inclusive of public holidays), between 5 am and 9pm.</p> <p><span data-teams="true"><strong>Busways Cooee service will not operate on Christmas Day.</strong> Regular route services will follow the Sunday timetable. Plan ahead at <a id="menur6io" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://transportnsw.info/" href="https://transportnsw.info" target="_blank" rel="noreferrer noopener" aria-label="Link https://transportnsw.info">https://transportnsw.info</a>.</span></p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_how-do-i-book-my-trip_914541890"><span>How do I book my trip?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-book-my-trip_914541890" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>All trips must be booked through the Cooee Busways app on a smartphone.<br /> You will need to download the Cooee Busways app and complete the registration before you can book a trip.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_when-should-i-book-the-service_461798537"><span>When should I book the service?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_when-should-i-book-the-service_461798537" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>The service is intended to be booked when you’re ready to travel. If you book the ride when you are not yet available to meet the bus, this can hinder the efficiency of the service and can increase wait times for other passengers.</p> <p>If you are not at the agreed pick up point by the estimated arrival time provided to you through the app, you may be charged a cancellation fee, set in the <a href="https://cooee.busways.com.au/termsandconditions/">Terms and Conditions</a>.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_can-i-book-my-trip-in-advance-and-can-i-book-multiple-trips_1592443173"><span>Can I book my trip in advance and can I book multiple trips?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-i-book-my-trip-in-advance-and-can-i-book-multiple-trips_1592443173" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>No. As this is a shared ride service, customers need to book when they are ready to travel.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_can-i-include-others-in-my-booking_608288284"><span>Can I include others in my booking?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-i-include-others-in-my-booking_608288284" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. Cooee Busways accepts up to 7 people per booking. You need to include them at the time of booking and they must travel with you for the whole trip.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_how-do-i-change-or-cancel-my-booking_308027613"><span>How do I change or cancel my booking?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-change-or-cancel-my-booking_308027613" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>You can change or cancel your booking through the app.<br /> You may incur a cancellation fee if you change or cancel the trip more than one and a half minutes after making the initial booking. Refer to <a href="https://cooee.busways.com.au/termsandconditions/" target="_blank" rel="noopener noreferrer">Terms and Conditions</a> for more details.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_how-long-will-i-wait_1588401089"><span>How long will I wait?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-long-will-i-wait_1588401089" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>You’ll always get an accurate estimate of your pick-up ETA before booking. You can also track your minibus in real time in the app.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_will-the-service-run-to-meet-train-departure-and-arrival-times_401690611"><span>Will the service run to meet train departure and arrival times?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_will-the-service-run-to-meet-train-departure-and-arrival-times_401690611" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>As this is an on demand service, you will need to allocate a reasonable amount of time for the service to arrive at the designated train station. Vehicles may not be at the station when your train arrives.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1118365171" href="#cesis_what-does-ride-request-refused-mean_1658865435"><span>What does 'ride request refused' mean?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_what-does-ride-request-refused-mean_1658865435" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>‘Ride request refused’ messages state that we are experiencing high demand and mean our services are currently at patronage capacity. We recommend that you try to book again after a few minutes.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555380955023"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Pick up and drop off</h2><style>#cesis_accordion_1655507828 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_1655507828" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_can-i-travel-to-the-ponds-shopping-centre-and-stanhope-village-shopping-centre-on-cooee-busways_672027881"><span>Can I travel to The Ponds Shopping Centre and Stanhope Village Shopping Centre on Cooee Busways?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_can-i-travel-to-the-ponds-shopping-centre-and-stanhope-village-shopping-centre-on-cooee-busways_672027881" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. Cooee Busways travels to and from both shopping centres.</p> <p>Stanhope Village Shopping Centre is available between 8am and 9pm and The Ponds Shopping Centre is between 9am and 9pm.</p> <p>Cooee Busways passengers in the area bounded by Railway Terrace, Kensington Park Road and First Ponds Creek can travel to Schofields Train Station and Tallawong and Rouse Hill Metro Stations only.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_can-i-hail-the-bus_1903902658"><span>Can I hail the bus?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-i-hail-the-bus_1903902658" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>No. You need to book a ride through the app. Cooee Busways is not a hail-and-ride service. At the time of booking, you will be sent details of the bus you have been booked on. Your driver will also confirm that you are on the right bus as you board.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_will-cooee-busways-pick-me-up-from-home_985855946"><span>Will Cooee Busways pick me up from home?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_will-cooee-busways-pick-me-up-from-home_985855946" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Cooee Busways is a shared ride service. In order to maximise the amount of people we can transport it does not offer a door to door service. Customers are asked to walk a short distance to an agreed pick-up point at one of our virtual bus stops. Virtual bus stops will mostly be at nearby intersections. When you book, you will be provided with directions to the virtual bus stop where you will meet the vehicle.</p> <p>Virtual bus stop locations are not always the same. They can change to accommodate passengers who are on board the service at the time and depend on which route is taken to get you home. Your drop-off point in the afternoon may differ from where you’re picked up in the morning.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_how-will-i-know-which-bus-is-picking-me-up_1645002334"><span>How will I know which bus is picking me up?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-will-i-know-which-bus-is-picking-me-up_1645002334" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Cooee buses have a unique number from 1 to 6 which can be seen on the front and side of the bus. You’ll be notified of your bus number in the app once your booking is accepted.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_what-is-a-virtual-bus-stop_157868252"><span>What is a virtual bus stop?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_what-is-a-virtual-bus-stop_157868252" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>A virtual bus stop is a designated pick up / drop off location that has been identified as safe. There are many virtual bus stops across the service zone. When you identify your pick up / drop off preference, you will be directed to walk a short distance to a virtual bus stop that enables the most efficient service possible for you and other customers.</p> <p>Your virtual bus stop may not be the same every trip as the Cooee Busways app optimises travel paths to evenly distribute travel time among its passengers, depending who is on the vehicle at the time.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_why-does-the-location-of-my-virtual-bus-stop-change_1742372638"><span>Why does the location of my virtual bus stop change?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_why-does-the-location-of-my-virtual-bus-stop-change_1742372638" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>The location of your virtual bus stop may vary depending on time and demand of the service. To evenly distribute travel times among passengers, the Cooee Busways app constantly optimises travel paths and virtual bus stop locations. The Cooee Busways app will direct you to your virtual bus stop location. Please ensure you check your allocated virtual bus stop each time you book.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_how-will-i-know-what-time-my-bus-is-due-to-pick-me-up_10289048"><span>How will I know what time my bus is due to pick me up?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-will-i-know-what-time-my-bus-is-due-to-pick-me-up_10289048" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>You will know when the bus is coming by following the bus on the real-time map displayed in the Cooee Busway app after booking.</p> <p>We will also send you an in-app notification to your mobile phone 2 minutes before the bus is due to arrive at the pickup point. This notification will include the bus number.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_how-will-i-know-if-my-bus-is-running-late_1451283623"><span>How will I know if my bus is running late?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-will-i-know-if-my-bus-is-running-late_1451283623" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>You will receive regular text notifications regarding the ETA of the bus. You will also be able to track the bus in real time via the app.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_where-will-i-be-dropped-at-the-station_649487478"><span>Where will I be dropped at the station?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_where-will-i-be-dropped-at-the-station_649487478" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Cooee Busways is using the existing bus zones at the stations to drop off and pick up customers. These stops provide direct access to the stations.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_how-many-passengers-will-i-be-sharing-a-vehicle-with_1744148631"><span>How many passengers will I be sharing a vehicle with?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-many-passengers-will-i-be-sharing-a-vehicle-with_1744148631" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Passenger numbers will vary based on your chosen destination and service demand at the time.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_what-do-i-do-if-i-have-left-something-on-board-a-cooee-vehicle_244207739"><span>What do I do if I have left something on board a Cooee vehicle?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_what-do-i-do-if-i-have-left-something-on-board-a-cooee-vehicle_244207739" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Contact our friendly customer experience team on 1300 69 2929 for assistance.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1655507828" href="#cesis_where-can-i-find-more-information-about-cooee-busways_314332146"><span>Where can I find more information about Cooee Busways?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_where-can-i-find-more-information-about-cooee-busways_314332146" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>If you would like to speak to someone, our friendly customer experience team can be contacted on 1300 692 929 between 7am and 7pm weekdays.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555380955023"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Children and students</h2><style>#cesis_accordion_1725025385 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_1725025385" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_1725025385" href="#cesis_can-children-travel-unaccompanied-on-a-cooee-service_31788257"><span>Can children travel unaccompanied on a Cooee service?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_can-children-travel-unaccompanied-on-a-cooee-service_31788257" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes, as long as they are a registered account holder and are using an app enabled phone to receive text notifications.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1725025385" href="#cesis_can-school-students-travel-for-free-on-on-demand-services_753262523"><span>Can school students travel for free on On Demand services?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-school-students-travel-for-free-on-on-demand-services_753262523" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>School students are not entitled to travel for free on Cooee services. A concessions fare must be purchased.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1725025385" href="#cesis_is-there-a-customer-code-of-conduct-on-board-cooee-busways-services_1024503169"><span>Is there a customer Code of Conduct on board Cooee Busways services?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_is-there-a-customer-code-of-conduct-on-board-cooee-busways-services_1024503169" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. Cooee Busways uses Busways’ Code of Conduct which can be viewed <a href="https://cooee.busways.com.au/code-of-conduct/" target="_blank" rel="noopener noreferrer">here.</a></p> </div> </div> </div></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381184405"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Accessibility</h2></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381179770"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><style>#cesis_accordion_753322454 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_753322454" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_753322454" href="#cesis_does-the-service-cater-for-people-with-mobility-issues_403619004"><span>Does the service cater for people with mobility issues?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_does-the-service-cater-for-people-with-mobility-issues_403619004" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes, the service is fully accessible. Guide Dogs and assistance animals are welcome on board too.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_753322454" href="#cesis_can-i-travel-with-a-pram-or-luggage_275943641"><span>Can I travel with a pram or luggage?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-i-travel-with-a-pram-or-luggage_275943641" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. To ensure you are allocated the correct vehicle, please add an infant within the Cooee Busways app upon booking.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381160629"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Fares</h2></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381169101"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><style>#cesis_accordion_2088601866 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_2088601866" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_2088601866" href="#cesis_what-does-it-cost-to-use-this-service_1163362722"><span>What does it cost to use this service?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_what-does-it-cost-to-use-this-service_1163362722" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Fares are set by TfNSW. The below fares were last updated on 1 July 2024.</p> <p><img decoding="async" class="alignnone wp-image-10428" src="https://cooee.busways.com.au/wp-content/uploads/2024/10/Cooee_Fares_Peaktimes_2024-FAQ-1-300x207.png" alt="" width="445" height="307" srcset="https://cooee.busways.com.au/wp-content/uploads/2024/10/Cooee_Fares_Peaktimes_2024-FAQ-1-300x207.png 300w, https://cooee.busways.com.au/wp-content/uploads/2024/10/Cooee_Fares_Peaktimes_2024-FAQ-1-1024x706.png 1024w, https://cooee.busways.com.au/wp-content/uploads/2024/10/Cooee_Fares_Peaktimes_2024-FAQ-1-768x530.png 768w, https://cooee.busways.com.au/wp-content/uploads/2024/10/Cooee_Fares_Peaktimes_2024-FAQ-1.png 1080w" sizes="(max-width: 445px) 100vw, 445px" /></p> <p>Concession fare eligibility: Concession card holders, which includes pensioners, seniors, students and apprentices.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_2088601866" href="#cesis_how-do-i-access-concession-fares_1454028421"><span>How do I access Concession fares?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-access-concession-fares_1454028421" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p style="margin: 0cm; margin-bottom: .0001pt; background: white;"><span style="font-size: 11.5pt; font-family: Roboto; color: #6d7783;">Account holders eligible for concession fares can use the ‘Concession Visualisation’ feature in the app. This allows you to select your concession type. To access the ‘Concession Visualisation’ feature, go to ‘Menu’, choose ‘ Account Details’ then choose ‘Special Settings’ and select your concession type.</span></p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_2088601866" href="#cesis_how-do-i-access-free-travel-entitlements_1578608638"><span>How do I access free travel entitlements?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-access-free-travel-entitlements_1578608638" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Free travel entitlements are available with a Vision Impaired Person’s Travel Pass, NSW Blinded Soldier Pass, WW1 Veteran’s Widows Pass and Ex-Defence card.</p> <p>Please call the Cooee Busways customer service team on 1300 692 929 to receive a free travel code. You must show the driver proof of free travel entitlement when you board.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_2088601866" href="#cesis_how-is-the-fare-calculated_654479694"><span>How is the fare calculated?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-is-the-fare-calculated_654479694" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>The Cooee Busways fare is calculated based on the shortest driveable distance from your pick up point and your drop off point and does not include deviations to collect other passengers.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_2088601866" href="#cesis_has-there-been-a-fare-update_1909520866"><span>Has there been a fare update?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_has-there-been-a-fare-update_1909520866" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. On demand fares will be updated on 16 October 2023 to be in line with fare changes to standard public transport services set by Transport for NSW.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381160629"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Payment</h2></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555381169101"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><style>#cesis_accordion_1250894206 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_1250894206" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_1250894206" href="#cesis_how-do-i-pay_1539071965"><span>How do I pay?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_how-do-i-pay_1539071965" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Three payment methods are available. Customers can pay via the nominated credit/debit card account provided at the time of registration, via credit/debit card on the vehicle at the time of boarding, or through their Transport Connect account at the time of booking.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1250894206" href="#cesis_can-i-use-my-opal-card_616295988"><span>Can I use my Opal card?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-i-use-my-opal-card_616295988" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>No, Opal is not available on this service however, the Transport Connect payment system is available.</p> <p>Payment can also be made through the Cooee Busways app or by tapping your Visa or Mastercard on our EFTPOS machines when boarding the vehicle.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1250894206" href="#cesis_is-there-a-cancellation-fee_1952261584"><span>Is there a cancellation fee?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_is-there-a-cancellation-fee_1952261584" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. A cancellation fee will generally apply if you fail to turn up or cancel more than one and a half minutes after making the booking.<br /> The cancellation fee will not exceed the quoted cost of the booked trip. More details on our cancellation policy can be found <a href="https://cooee.busways.com.au/termsandconditions/">here.</a></p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1250894206" href="#cesis_why-have-i-been-charged-1_971864262"><span>Why have I been charged $1?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_why-have-i-been-charged-1_971864262" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>When you put your card details in the Cooee Busways app you will temporarily be charged $1 in order to validate your credit or debit card. After your card is validated, the $1 charge will be refunded to you (within 24-48 hours).</p> </div> </div> </div></div></div></div></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555380975765"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1613365437787"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Transport Connect and travel credits</h2><style>#cesis_accordion_671051355 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_671051355" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_what-is-transport-connect_406750268"><span>What is Transport Connect?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_what-is-transport-connect_406750268" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p><span class="TextRun BCX0 SCXW175343644" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW175343644">Transport</span></span> Connect is an online platform that provides easy access to a range of services. With <span class="TextRun BCX0 SCXW175343644" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW175343644">Transport</span></span> Connect, you can pay for public and private transport services, register your Contactless Payment card* to access your detailed Opal network travel history, as well as access additional benefits such as travel credits.</p> <p>You can link the card you use to travel on Opal network services; either your Opal card and/or your Contactless Payment card (registered via <span class="TextRun BCX0 SCXW175343644" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW175343644">Transport</span></span> Connect), to your On Demand bookings in <span class="TextRun BCX0 SCXW175343644" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW175343644">Transport </span></span>Connect and earn travel credits.</p> <h6>*A Contactless Payment card is a Visa, Mastercard or American Express enabled credit or debit card</h6> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_can-i-use-transport-connect_1145114737"><span>Can I use Transport Connect?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_can-i-use-transport-connect_1145114737" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes, Transport Connect is available on Cooee Busways. You can earn up to $2 travel credit every time you transfer between Cooee Busways and another mode on the Opal network, as long as you transfer within 60 minutes.</p> <p>You need to sign up for an <a href="https://opalconnect.transportnsw.info/sign-up">Transport Connect</a> account and then sign in to <span class="TextRun BCX0 SCXW175343644" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW175343644">Transport</span></span> Connect through the Cooee Busways app to earn travel credits.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_how-do-i-use-transport-connect_2024014853"><span>How do I use Transport Connect?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-use-transport-connect_2024014853" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Visit the <a href="https://transportnsw.info/opal-connect-services">Transport for NSW Transport Connect website</a> to find out more about how Transport Connect works.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_how-do-i-use-transport-connect-on-cooee-busways_1625005365"><span>How do I use Transport Connect on Cooee Busways?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-use-transport-connect-on-cooee-busways_1625005365" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Sign into the Cooee Busways app via ‘login in with Transport Connect’ using your Transport Connect username and password to be on your way to start earning travel credit.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_how-do-i-use-transport-connect-if-i-am-an-existing-cooee-busways-customer-but-am-not-logged-in-to-transport-connect-on-the-cooee-busways-app_998992762"><span>How do I use Transport Connect if I am an existing Cooee Busways customer but am not logged in to Transport Connect on the Cooee Busways app?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-use-transport-connect-if-i-am-an-existing-cooee-busways-customer-but-am-not-logged-in-to-transport-connect-on-the-cooee-busways-app_998992762" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Having an Transport Connect account gives you access to more features and travel benefits, including travel credits.</p> <p>Follow the below steps if you currently use Cooee Busways but have not used Transport Connect yet.</p> <ol> <li>Go to the Transport Connect sign up page at opalconnect.transportnsw.info</li> <li>Create an account and log in</li> <li>Use the same email and mobile number that is used for your Cooee account to create an Transport Connect account</li> <li>Follow the prompts to link your Opal card, and credit or debit card payment method. This will become your primary payment method for all your On Demand travel.</li> <li>Make sure your Cooee Busways app is up to date. If your device is not set to update apps automatically you may need to download the latest version of the app from the App Store or Google Play.</li> <li>Sign out of the Cooee Busways app.</li> <li>Sign into the Cooee Busways app by selecting ‘log in’ and then ‘login with Transport Connect’. Make sure you use your Transport Connect username and password (which must be the same as your Cooee Busways username and password).</li> </ol> <p>When you book your next On Demand trip, your fare will be deducted from your Transport Connect account balance, or from your linked payment method if your travel credit is insufficient.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_how-do-i-use-transport-connect-if-i-am-a-new-cooee-busways-customer_858323916"><span>How do I use Transport Connect if I am a new Cooee Busways customer?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-do-i-use-transport-connect-if-i-am-a-new-cooee-busways-customer_858323916" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Follow the below steps if you are a new Cooee Busways customer and have not used Transport Connect yet.</p> <ol> <li>Go to the Transport Connect sign up page at <strong>connect.transportnsw.info</strong></li> <li>Create an account and log in</li> <li>Follow the prompts to link your Opal card, and credit or debit card payment method. This will become your primary payment method for all your On Demand travel.</li> <li>Download the Cooee Busways app from the app store and make sure it is up to date.</li> <li>Sign into the Cooee Busways app by selecting ‘log in’ and then ‘login with Transport Connect’. Make sure you use your Transport Connect username and password.</li> </ol> <p>When you book your next On Demand trip, your fare will be deducted from your Transport Connect account balance, or from your linked payment method if your travel credit is insufficient.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_how-to-log-into-your-transport-connect-account-with-your-myservicensw-log-in_2040398010"><span>How to log into your Transport Connect account with your MyServiceNSW log in</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_how-to-log-into-your-transport-connect-account-with-your-myservicensw-log-in_2040398010" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>How to log into your Transport Connect account with your MyServiceNSW log in<br /> From 20 September 2022, customers creating a new Transport Connect account can sign in with their MyServiceNSW login credentials. Visit the <a href="https://transportnsw.info/transport-connect">Transport for NSW Transport Connect website</a> to find out more about how Transport Connect works.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_what-are-travel-connect-travel-credits_221621208"><span>What are Travel Connect travel credits?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_what-are-travel-connect-travel-credits_221621208" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">If you pay with Transport Connect, and transfer between an On Demand service and an Opal network service like the bus, train, ferry or metro within 60 minutes using your linked Opal card or linked Contactless Payment card, you will receive a $2 Opal credit for adult fares and a $1 travel credit for child/concession fares. Credits are added to your Opal card balance only.</span></span></p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_671051355" href="#cesis_will-i-be-able-to-earn-travel-credits-when-i-use-my-contactless-card-or-device-on-the-opal-network_953352413"><span>Will I be able to earn travel credits when I use my contactless card or device on the Opal network?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_will-i-be-able-to-earn-travel-credits-when-i-use-my-contactless-card-or-device-on-the-opal-network_953352413" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Yes. You can link whichever card you use to travel on the Opal network to your Transport Connect account; either a Contactless Payment card and/or an Opal card. If you are linking a Contactless Payment card, you must first <a href="https://connect.transportnsw.info/sign-up"><u>register</u></a> it via Transport Connect to ensure your trips can be linked.</p> <p>When transferring to the Opal network, ensure you use your Opal card or Contactless Payment card that is linked in your Transport Connect account to be eligible to earn travel credits.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1555380955023"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><h2 style="text-align: left;font-family:Roboto;font-weight:500;font-style:normal; letter-spacing:0px; " class="vc_custom_heading cesis_text_transform_none" >Technical</h2><style>#cesis_accordion_1627956172 .panel-title a{ color:#8c8c8c;}</style><div class="cesis_accordion cesis_acc_2" data-collapsible="yes" data-active-tab="1" style="margin-top:0px; margin-bottom:0px;"><div class="panel-group" id="cesis_accordion_1627956172" role="tablist" aria-multiselectable="true"><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title active"><a data-toggle="collapse" data-parent="#cesis_accordion_1627956172" href="#cesis_what-app-is-used-for-this-service_1276760032"><span>What app is used for this service?</span><span class="plus-minus-toggle "></span></a></p></div><div id="cesis_what-app-is-used-for-this-service_1276760032" class="panel-collapse collapse in" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>Download the Cooee Busways app. Via <a href="https://play.google.com/store/search?q=cooee%20busways&c=apps&hl=en&gl=US">Android</a> or <a href="https://apps.apple.com/au/app/cooee-busways/id1457669515">iPhone.</a></p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1627956172" href="#cesis_does-the-app-work-on-apple-and-android-phones-and-how-do-i-download-it_1193695431"><span>Does the app work on Apple and Android phones and how do I download it?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_does-the-app-work-on-apple-and-android-phones-and-how-do-i-download-it_1193695431" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>The app will work on Apple and Android phones. You can download the app from the <a href="https://apps.apple.com/au/app/cooee-busways/id1457669515" target="_blank" rel="noopener noreferrer">Apple Store</a> and <a href="https://play.google.com/store/apps/details?id=cooee.theponds&hl=en&pli=1" target="_blank" rel="noopener noreferrer">Google Play Store</a>.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1627956172" href="#cesis_where-can-i-find-more-information-about-cooee-busways_781506145"><span>Where can I find more information about Cooee Busways?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_where-can-i-find-more-information-about-cooee-busways_781506145" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>If you would like to speak to someone, our friendly customer experience team can be contacted on 1300 692 929 between 7am and 7pm weekdays.</p> </div> </div> </div></div></div><div class="panel panel-default"><div class="panel-heading" role="tab"><p class="panel-title"><a data-toggle="collapse" data-parent="#cesis_accordion_1627956172" href="#cesis_what-other-transport-options-are-there-for-this-area_1781341668"><span>What other transport options are there for this area?</span><span class="plus-minus-toggle collapsed"></span></a></p></div><div id="cesis_what-other-transport-options-are-there-for-this-area_1781341668" class="panel-collapse collapse" role="tabpanel"><div class="panel-body"> <div class="wpb_text_column wpb_content_element cesis_text_transform_none " > <div class="wpb_wrapper"> <p>The following timetabled bus routes operate through the service area:</p> <p>731 Blacktown to Rouse Hill via Kellyville Ridge</p> <p>732 Blacktown to Rouse Hill via The Ponds</p> <p>734 Blacktown to Riverstone via The Ponds</p> <p>751 Blacktown to Rouse Hill via Schofields and Tallawong stations</p> <p>752 Blacktown to Rouse Hill via The Ponds</p> <p>These services have been integrated into the Cooee Busways app. When booking, you will be presented with a timetabled route option on the Cooee app if the service is nearby and will arrive at your destination sooner than the Cooee Busways service. If you choose the timetabled service you will need to tag on and off the bus using your Opal Card. For more information on timetabled routes, visit <a href="http://www.busways.com.au">www.busways.com.au</a>.</p> </div> </div> </div></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div><div class="tt-shape tt-shape-top " data-negative="false"></div><div class="tt-shape tt-shape-bottom " data-negative="false"></div></div> </div> </div> <footer class="entry-footer"></footer></article> </div> </div>  </main>  </div> <footer id="cesis_colophon" class="site-footer scrollmagic-pin-spacer no"> <div class="footer_sub"> <div class="cesis_container"> <div class="footer_sub_left"> <div class="f_text_two"><span><img class="size-full wp-image-9774 alignright" src="https://cooee.busways.com.au/wp-content/uploads/2019/04/On-demand-1.png" alt="" width="150" height="51" /> <img class="wp-image-9775 size-thumbnail alignleft" src="https://cooee.busways.com.au/wp-content/uploads/2019/04/Waratah_TFNSW_Trans_Rel1_Hor_1ColRev_150-150x37.png" alt="" width="150" height="37" /></span></div> </div> <div class="footer_sub_center"> <div class="f_text_one"><span><a href="https://cooee.busways.com.au/termsandconditions/" target="_blank" rel="noopener">Terms and Conditions</a>         <a href="https://cooee.busways.com.au/privacy-policy/" target="_blank" rel="noopener">Privacy Policy</a></span></div> </div> <div class="footer_sub_right"> <div class="f_text_three"><span>© 2019 Cooee Busways  </span></div> </div> </div>  </div>  </footer> <a id="cesis_to_top"><i class="fa-angle-up"></i></a> </div> <div class="cesis_search_overlay"> <div class="cesis_menu_button cesis_search_close open"><span class="lines"></span></div> <div class="cesis_search_container"> <form role="search" method="get" class="search-form" action="https://cooee.busways.com.au"> <div> <input type="search" class="search-field" placeholder="Search …" value="" name="s"> <input type="submit" class="search-submit" value=""> <i class="fa fa-search2"></i> </div> </form> </div> </div> <script> window.RS_MODULES = window.RS_MODULES || {}; 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