Technical help

<!doctype html> <html lang="en-US"> <head> <title>Technical help | CA.gov</title> <meta charset="utf-8" /> <meta name="Author" content="State of California" /> <meta name="Description" content="Refer to this list of actions if you are experiencing problems with the CA.gov website." /> <meta name="Keywords" content="California, government, " /> <meta name="robots" content="index, follow" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="HandheldFriendly" content="True" /> <meta name="MobileOptimized" content="320" /> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0" />  <meta name="title" content="Technical help | CA.gov" />  <link href="https://www.ca.gov/support/technical-help/" rel="canonical" />  <meta property="og:locale" content="en_US" /> <meta property="og:site_name" content="California State Portal" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.ca.gov/support/technical-help/" /> <meta property="og:title" content="Technical help | CA.gov" /> <meta property="og:description" content="Refer to this list of actions if you are experiencing problems with the CA.gov website." /> <meta property="og:image" content="https://cdn.cdt.ca.gov/cdt/CAgovPortal/images/cagov-social-image.jpg" /> <meta property="og:image:alt" content="CA.gov logo over a scenic photo of a California beach" />  <meta name="twitter:card" content="summary_large_image" /> <meta property="twitter:url" content="https://www.ca.gov/support/technical-help/" /> <meta name="twitter:title" content="Technical help | CA.gov" /> <meta name="twitter:description" content="Refer to this list of actions if you are experiencing problems with the CA.gov website." /> <meta name="twitter:image" content="https://cdn.cdt.ca.gov/cdt/CAgovPortal/images/cagov-social-image.jpg" />  <link rel="preconnect" href="https://cdn.cdt.ca.gov" crossorigin="anonymous" /> <link rel="preconnect" href="https://fonts.gstatic.com" />   <link rel="stylesheet" href="https://cdn.cdt.ca.gov/cdt/statetemplate/6.4.1/css/cagov.core.min.css" integrity="sha256-ZBxc9vOxgmVhJsrXWWcvEN6iGIZgEXXS0Ir1i2ZWeLU=" crossorigin="anonymous" /> <link rel="stylesheet" href="/css/custom.min.css?vjan25" id="main-stylesheet" /> <script src="https://cdn.cdt.ca.gov/cdt/statetemplate/6.4.1/js/cagov.core.min.js" integrity="sha256-e675J/VKorpekjw24pAfI7kxIF5TwFmKBfDOyX1PI10=" crossorigin="anonymous" defer></script> <script src="/js/custom.min.js?vHashCode" type="module" defer></script> <link rel="apple-touch-icon-precomposed" sizes="100x100" href="/images/apple-touch-icon-precomposed.png" /> <link rel="icon" sizes="192x192" href="/images/apple-touch-icon-192x192.png" /> <link rel="apple-touch-icon-precomposed" sizes="180x180" href="/images/apple-touch-icon-180x180.png" /> <link rel="apple-touch-icon-precomposed" sizes="152x152" href="/images/apple-touch-icon-152x152.png" /> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="/images/apple-touch-icon-144x144.png" /> <link rel="apple-touch-icon-precomposed" sizes="120x120" href="/images/apple-touch-icon-120x120.png" /> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="/images/apple-touch-icon-114x114.png" /> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="/images/apple-touch-icon-72x72.png" /> <link rel="apple-touch-icon-precomposed" href="/images/apple-touch-icon-57x57.png" /> <link rel="shortcut icon" href="/images/apple-touch-icon-57x57.png" /> <link rel="apple-touch-icon" href="/images/apple-touch-icon.png" /> <link rel="shortcut icon" href="/favicon.ico" />   <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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versions of these web browsers: </p> <ul> <li>Microsoft Edge (part of Windows 10)</li> <li>Mozilla Firefox</li> <li>Google Chrome</li> <li>Apple Safari</li> </ul> <h2 class="h3">Web traffic</h2> <p> The CA.gov website may be experiencing a lot of traffic. We recommend waiting for complete pages to download before you try clicking any of the links. </p> <h2 class="h3">Your Internet Service Provider (ISP)</h2> <p> Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above). </p> <h2 class="h3">Your modem</h2> <p> Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it. It could be causing you problems accessing the web in general. </p> <h2 class="h3">Memory</h2> <p> Though our web pages aren’t overly large, some do include graphical elements. It is possible your computer does not have enough memory. In that case, you may want to consider additional memory. </p> <h2 class="h3">Report a problem with this site</h2> <p> If you find an error on this site, please contact us at <a href="mailto:info.eservices@state.ca.gov?subject=ca.gov problem report" >info.eservices@state.ca.gov</a >. For issues with <a href="https://edd.ca.gov/">EDD.ca.gov</a>, <a href="https://www.dmv.ca.gov/">DMV.ca.gov</a>, etc. please contact the specific department. </p> </div> </div> </div> </main> </div> <div class="section-understated d-print-none"> <div class="container py-4 pb-5"> <cagov-feedback data-endpoint-url="https://feedback.innovation.ca.gov/sendfeedback"> </cagov-feedback> </div>  </div> <aside class="p-b-md p-t-sm section-standout site-footer d-print-none"> <div class="container"> <div class="row"> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> About </div> <a href="/about/about-this-website/" class="d-block no-underline m-y font-size-16"> About this website </a> <a href="https://calcareers.ca.gov/" class="d-block no-underline m-y font-size-16" >State careers </a> <a href="https://data.ca.gov/" class="d-block no-underline m-y font-size-16" >California data </a> </div> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> Support </div> <a href="https://www.sco.ca.gov/ppsd_cpod.html" class="d-block no-underline m-y font-size-16"> State directory </a> <a href="/support/technical-help/" class="d-block no-underline m-y font-size-16"> Technical help </a> <a href="/contact/" class="d-block no-underline m-y font-size-16"> Contact </a> </div> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> Campaigns </div> <a href="https://registertovote.ca.gov/" class="d-block no-underline m-y font-size-16"> Register to vote </a> <a href="https://saveourwater.com/" class="d-block no-underline m-y font-size-16"> Save our water </a> <a href="https://www.caiso.com/informed/Pages/Notifications/Default.aspx" class="d-block no-underline m-y font-size-16"> Flex alert </a> </div> <div class="col-md-3"> <div class="h4 w-100 brd-bottom brd-highlight p-b" role="heading" aria-level="2"> Alerts </div> <a href="https://www.chp.ca.gov/Pages/Amber-Alert.aspx" class="d-block no-underline m-y font-size-16"> Amber alert </a> <a href="https://calalerts.org/" class="d-block no-underline m-y font-size-16"> Cal alerts </a> <a href="https://myhazards.caloes.ca.gov/" class="d-block no-underline m-y font-size-16"> My hazards </a> </div> </div> <a href="/website-accessibility-certification.html" class="no-underline font-size-14 d-block m-t-md" ><span class="ca-gov-icon-certificate" aria-hidden="true"></span>Website Accessibility Certification</a > </div> </aside>  <footer id="footer" class="global-footer"> <div class="container"> <div class="d-flex"> <a href="https://www.ca.gov" class="cagov-logo d-print-none"> <img src="/images/cagov-logo-flag-gradient.svg?v7F3A" alt="CA.gov icon" style="aspect-ratio:43/27" loading="lazy" /> </a> <ul class="footer-links d-print-none"> <li> <a href="/legal/conditions-of-use/">Conditions of use</a> </li> <li> <a href="/legal/privacy-policy/">Privacy policy</a> </li> <li> <a href="/legal/accessibility/"> Accessibility</a> </li> <li> <a href="/about/sitemap/">Sitemap</a> </li> </ul> <p class="text-right copyright"> © <span id="thisyear"> <script> document.getElementById('thisyear').appendChild(document.createTextNode(new Date().getFullYear())) </script> </span> State of California </p> </div> </div> <button class="return-top"> <span class="sr-only">Back to top</span> </button> </footer> </body> </html>

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Technical help | CA.gov