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class="item-full">bots</h1></div> <div class="cui section"> <div class="blog-row"> <div class="blog-card item-thirds-1"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> January 20, 2021</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/security/the-bots-that-stole-christmas#comments">1 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/security">SECURITY</a></p> <a href="https://blogs.cisco.com/security/the-bots-that-stole-christmas" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2021/01/Untitled-design-7.png);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/tkkeanini "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1454451643-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/tkkeanini" title="Posts by TK Keanini" rel="author">TK Keanini</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/security/the-bots-that-stole-christmas"><h4 class="base-margin-bottom"> The Bots That Stole Christmas </h4></a> <p class="read-time">4 min read</p> <p class="card-paragraph"> When mobile phones were coming of age, everyone would say “there’s an app for that!” Nowadays, the phrase is quickly becoming “there’s a bot for that!” </p> </div> <div class="card-social-footer" id="social-foot-350758"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/security/the-bots-that-stole-christmas" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' 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Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="350758">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-350758"></span></span> <div class="card-tags-dropdown-content" id="tag-content-350758"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/automation">automation</a></li><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/human-scale">Human-Scale</a></li><li><a href="https://blogs.cisco.com/tag/machine-learning">Machine Learning (ML)</a></li><li><a href="https://blogs.cisco.com/tag/machine-scale">Machine-Scale</a></li><li><a href="https://blogs.cisco.com/tag/retailtag">retail</a></li></ul></div> </div></div> </div> </div> <div class="blog-card item-thirds-2"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> March 21, 2018</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/collaboration/informal-contact-center#respond"> <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/collaboration">COLLABORATION</a></p> <a href="https://blogs.cisco.com/collaboration/informal-contact-center" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/./IL20200106164603-5ab52f8163e57-600x200.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/carmenlogue "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1456254217-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/carmenlogue" title="Posts by Carmen Logue" rel="author">Carmen Logue</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/collaboration/informal-contact-center"><h4 class="base-margin-bottom"> Messaging Helps Informal Contact Center Teams Win </h4></a> <p class="read-time">2 min read</p> <p class="card-paragraph"> Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care. </p> </div> <div class="card-social-footer" id="social-foot-247754"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/collaboration/informal-contact-center" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2E7yx7z&text=Messaging Helps Informal Contact Center Teams Win&via=ciscocollab" target='_blank' aria-label="Share on Twitter" data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'><img src="/wp-content/themes/ciscowordpress/svg/X.svg"></a>  <a href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/collaboration/informal-contact-center&title=Messaging Helps Informal Contact Center Teams Win" aria-label="Share on Facebook" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/facebook.svg"></a>  <a href="mailto:?subject=Cisco Blog: Messaging Helps Informal Contact Center Teams Win&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0AMessaging Helps Informal Contact Center Teams Win%0A%0Ahttps://blogs.cisco.com/collaboration/informal-contact-center%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. 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class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/5a32c05c84e84.png);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/stevesfartz "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2023/01/steve_clams5-1.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/stevesfartz" title="Posts by Stève Sfartz" rel="author">Stève Sfartz</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/developer/starting-your-journey-as-a-chatbot-developer"><h4 class="base-margin-bottom"> Starting Your Journey as a ‘ChatBot’ Developer </h4></a> <p class="read-time">2 min read</p> <p class="card-paragraph"> In no more than two years, ChatBots have raised from a techie’s gadget to strong interest from all industries, due to their unique ability to smoothly engage with 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Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="240629">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-240629"></span></span> <div class="card-tags-dropdown-content" id="tag-content-240629"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/chatbots">chatbots</a></li><li><a href="https://blogs.cisco.com/tag/cisco-spark">Cisco Spark</a></li><li><a href="https://blogs.cisco.com/tag/enterprise-bots">enterprise bots</a></li><li><a href="https://blogs.cisco.com/tag/webex-teams">Webex Teams</a></li></ul></div> </div></div> </div> </div></div><div class="blog-row"> <div class="blog-card item-thirds-1"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> December 11, 2017</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/collaboration/digital-consumer-research#comments">6 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/collaboration">COLLABORATION</a></p> <a href="https://blogs.cisco.com/collaboration/digital-consumer-research" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/./IL20200131035428-5a3155fba98b7-600x200.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/zacktaylor "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1470839943-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/zacktaylor" title="Posts by Zack Taylor" rel="author">Zack Taylor</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/collaboration/digital-consumer-research"><h4 class="base-margin-bottom"> Cisco and BT Research the Digital Consumer </h4></a> <p class="read-time">3 min read</p> <p class="card-paragraph"> Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities. </p> </div> <div class="card-social-footer" id="social-foot-240065"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/collaboration/digital-consumer-research" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2DRvP6y&text=Cisco and BT Research the Digital Consumer&via=ciscocollab" target='_blank' aria-label="Share on Twitter" data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'><img src="/wp-content/themes/ciscowordpress/svg/X.svg"></a>  <a href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/collaboration/digital-consumer-research&title=Cisco and BT Research the Digital Consumer" aria-label="Share on Facebook" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/facebook.svg"></a>  <a href="mailto:?subject=Cisco Blog: Cisco and BT Research the Digital Consumer&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0ACisco and BT Research the Digital Consumer%0A%0Ahttps://blogs.cisco.com/collaboration/digital-consumer-research%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="240065">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-240065"></span></span> <div class="card-tags-dropdown-content" id="tag-content-240065"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/contactcenter">#contactcenter</a></li><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/bt">BT</a></li><li><a href="https://blogs.cisco.com/tag/chatbots">chatbots</a></li><li><a href="https://blogs.cisco.com/tag/contact-center">contact center</a></li><li><a href="https://blogs.cisco.com/tag/customer-care">Customer Care</a></li><li><a href="https://blogs.cisco.com/tag/customer-service">customer service</a></li><li><a href="https://blogs.cisco.com/tag/customer-support">Customer Support</a></li></ul></div> </div></div> </div> </div> <div class="blog-card item-thirds-2"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> November 14, 2017</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/education/the-future-of-bots-and-artificial-intelligence#respond"> <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/education">EDUCATION</a></p> <a href="https://blogs.cisco.com/education/the-future-of-bots-and-artificial-intelligence" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/59f9fb4f2e145.png);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/craigtranter "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1501530152-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/craigtranter" title="Posts by Craig Tranter" rel="author">Craig Tranter</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/education/the-future-of-bots-and-artificial-intelligence"><h4 class="base-margin-bottom"> The Future of Bots and Artificial Intelligence </h4></a> <p class="read-time">3 min read</p> <p class="card-paragraph"> So what is the difference between Integrations and Bots? And what can you use them for? </p> </div> <div class="card-social-footer" id="social-foot-237259"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/education/the-future-of-bots-and-artificial-intelligence" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2izHaQw&text=The Future of Bots and Artificial Intelligence&via=Cisco" target='_blank' aria-label="Share on Twitter" data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'><img src="/wp-content/themes/ciscowordpress/svg/X.svg"></a>  <a href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/education/the-future-of-bots-and-artificial-intelligence&title=The Future of Bots and Artificial Intelligence" aria-label="Share on Facebook" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/facebook.svg"></a>  <a href="mailto:?subject=Cisco Blog: The Future of Bots and Artificial Intelligence&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0AThe Future of Bots and Artificial Intelligence%0A%0Ahttps://blogs.cisco.com/education/the-future-of-bots-and-artificial-intelligence%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="237259">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-237259"></span></span> <div class="card-tags-dropdown-content" id="tag-content-237259"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/artificial-intelligence">Artificial Intelligence (AI)</a></li><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/cisco-spark">Cisco Spark</a></li><li><a href="https://blogs.cisco.com/tag/education-2">Education</a></li><li><a href="https://blogs.cisco.com/tag/higher-education">higher education</a></li><li><a href="https://blogs.cisco.com/tag/k-12-education">k-12 education</a></li><li><a href="https://blogs.cisco.com/tag/webex-teams">Webex Teams</a></li></ul></div> </div></div> </div> </div> <div class="blog-card item-thirds-3"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> November 10, 2017</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/collaboration/crowdsourcing-customer-care-agents#comments">2 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/collaboration">COLLABORATION</a></p> <a href="https://blogs.cisco.com/collaboration/crowdsourcing-customer-care-agents" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/59fcc5dc4a9d9.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/ruchigupta "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1463689284-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/ruchigupta" title="Posts by Ruchi Gupta" rel="author">Ruchi Gupta</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/collaboration/crowdsourcing-customer-care-agents"><h4 class="base-margin-bottom"> Crowdsourcing Your Contact Center Agents. Is It Coming? </h4></a> <p class="read-time">2 min read</p> <p class="card-paragraph"> The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface. </p> </div> <div class="card-social-footer" id="social-foot-237516"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/collaboration/crowdsourcing-customer-care-agents" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2zxlwW8&text=Crowdsourcing Your Contact Center Agents. 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Is It Coming?&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0ACrowdsourcing Your Contact Center Agents. Is It Coming?%0A%0Ahttps://blogs.cisco.com/collaboration/crowdsourcing-customer-care-agents%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="237516">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-237516"></span></span> <div class="card-tags-dropdown-content" id="tag-content-237516"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/contact-center">contact center</a></li><li><a href="https://blogs.cisco.com/tag/crm">crm</a></li><li><a href="https://blogs.cisco.com/tag/crowdsourcing">crowdsourcing</a></li><li><a href="https://blogs.cisco.com/tag/customer-care">Customer Care</a></li><li><a href="https://blogs.cisco.com/tag/customer-service">customer service</a></li><li><a href="https://blogs.cisco.com/tag/featured">Featured</a></li></ul></div> </div></div> </div> </div></div><div class="blog-row"> <div class="blog-card item-thirds-1"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> May 18, 2017</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/collaboration/bots-ai-and-machine-learning#comments">2 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/collaboration">COLLABORATION</a></p> <a href="https://blogs.cisco.com/collaboration/bots-ai-and-machine-learning" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/bot.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/zacktaylor "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1470839943-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/zacktaylor" title="Posts by Zack Taylor" rel="author">Zack Taylor</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/collaboration/bots-ai-and-machine-learning"><h4 class="base-margin-bottom"> It’s A Bot Time – and Money </h4></a> <p class="read-time">1 min read</p> <p class="card-paragraph"> Almost every innovation in contact center technology in the last 40 years was designed to attack the issue of time savings. The next wave of innovations is well underway. This time, it's an exciting new array of bots, AI, and machine learning. These are a critical set of enablers that deliver a true “next generation” customer experience. </p> </div> <div class="card-social-footer" id="social-foot-222528"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/collaboration/bots-ai-and-machine-learning" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2pYwson&text=It’s A Bot Time – and Money&via=ciscocollab" target='_blank' aria-label="Share on Twitter" data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'><img src="/wp-content/themes/ciscowordpress/svg/X.svg"></a>  <a href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/collaboration/bots-ai-and-machine-learning&title=It’s A Bot Time – and Money" aria-label="Share on Facebook" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/facebook.svg"></a>  <a href="mailto:?subject=Cisco Blog: It’s A Bot Time – and Money&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0AIt’s A Bot Time – and Money%0A%0Ahttps://blogs.cisco.com/collaboration/bots-ai-and-machine-learning%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="222528">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-222528"></span></span> <div class="card-tags-dropdown-content" id="tag-content-222528"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/contactcenter">#contactcenter</a></li><li><a href="https://blogs.cisco.com/tag/artificial-intelligence">Artificial Intelligence (AI)</a></li><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/contact-center">contact center</a></li><li><a href="https://blogs.cisco.com/tag/customer-care">Customer Care</a></li><li><a href="https://blogs.cisco.com/tag/machine-learning">Machine Learning (ML)</a></li></ul></div> </div></div> </div> </div> <div class="blog-card item-thirds-2"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> March 30, 2017</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/collaboration/ec17-day-4-wrap#comments">1 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/collaboration">COLLABORATION</a></p> <a href="https://blogs.cisco.com/collaboration/ec17-day-4-wrap" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/IMG_1266.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/kimaustin "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/07/1443124538-bpfull.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/kimaustin" title="Posts by Kim Austin" rel="author">Kim Austin</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/collaboration/ec17-day-4-wrap"><h4 class="base-margin-bottom"> Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My! </h4></a> <p class="read-time">4 min read</p> <p class="card-paragraph"> Things were a bit quieter at Enterprise Connect today as the event came to a close with a few morning sessions and the final summary panel. The bits and bytes and shiny new hardware and software are great, but as many people repeated this week – it’s about the experience, it’s about the people, it’s about what technology allows us to do that makes the difference. </p> </div> <div class="card-social-footer" id="social-foot-218167"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/collaboration/ec17-day-4-wrap" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2nAN9pe&text=Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!&via=ciscocollab" target='_blank' aria-label="Share on Twitter" data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'><img src="/wp-content/themes/ciscowordpress/svg/X.svg"></a>  <a href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/collaboration/ec17-day-4-wrap&title=Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!" aria-label="Share on Facebook" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/facebook.svg"></a>  <a href="mailto:?subject=Cisco Blog: Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0AEnterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!%0A%0Ahttps://blogs.cisco.com/collaboration/ec17-day-4-wrap%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="218167">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-218167"></span></span> <div class="card-tags-dropdown-content" id="tag-content-218167"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/artificial-intelligence">Artificial Intelligence (AI)</a></li><li><a href="https://blogs.cisco.com/tag/bots">bots</a></li><li><a href="https://blogs.cisco.com/tag/cisco-spark">Cisco Spark</a></li><li><a href="https://blogs.cisco.com/tag/contact-center">contact center</a></li><li><a href="https://blogs.cisco.com/tag/enterprise-connect">Enterprise Connect</a></li><li><a href="https://blogs.cisco.com/tag/iot">Internet of Things (IoT)</a></li></ul></div> </div></div> </div> </div> <div class="blog-card item-thirds-3"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> March 28, 2017</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/socialmedia/ciscochat-recap-have-apis-killed-the-cli#comments">2 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/socialmedia">DIGITAL AND SOCIAL</a></p> <a href="https://blogs.cisco.com/socialmedia/ciscochat-recap-have-apis-killed-the-cli" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/CiscoChat-CLEUR_DEVVIE_2.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/silviaspiva "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/03/Silvia-lee-guarda-escribe-comparte-Cisco.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/silviaspiva" title="Posts by Silvia Karina Spiva" rel="author">Silvia Karina Spiva</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/socialmedia/ciscochat-recap-have-apis-killed-the-cli"><h4 class="base-margin-bottom"> #CiscoChat Recap: Have APIs Killed the CLI? </h4></a> <p class="read-time">1 min read</p> <p class="card-paragraph"> Have you claimed your #DEVNET account, yet? Register at developer.cisco.com and stay tuned for more great #CiscoChats with our #CiscoSE friends! </p> </div> <div class="card-social-footer" id="social-foot-217920"> <div class="card-social-icon-container">  <a href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/socialmedia/ciscochat-recap-have-apis-killed-the-cli" aria-label="Share on LinkedIn" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/linkedin.svg"></a>  <a href="https://twitter.com/intent/tweet?url=http://bit.ly/2neclQI&text=#CiscoChat Recap: Have APIs Killed the CLI?&via=Cisco" target='_blank' aria-label="Share on Twitter" data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'><img src="/wp-content/themes/ciscowordpress/svg/X.svg"></a>  <a href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/socialmedia/ciscochat-recap-have-apis-killed-the-cli&title=#CiscoChat Recap: Have APIs Killed the CLI?" aria-label="Share on Facebook" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img src="/wp-content/themes/ciscowordpress/svg/facebook.svg"></a>  <a href="mailto:?subject=Cisco Blog: #CiscoChat Recap: Have APIs Killed the CLI?&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0A#CiscoChat Recap: Have APIs Killed the CLI?%0A%0Ahttps://blogs.cisco.com/socialmedia/ciscochat-recap-have-apis-killed-the-cli%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. 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