LanguageX | UC Berkeley School of Information

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class="tbm-column-inner"> <ul class="tbm-subnav level-2 items-7" role="list"> <li class="tbm-item level-3" aria-level="3" data-id="2247" > <div class="tbm-link-container"> <a href="https://ischoolonline.berkeley.edu/admissions/" class="tbm-link level-3" title="How to apply to the Master of Information & Data Science degree program" target="_blank"> Admissions </a> </div> </li> <li class="tbm-item level-3" aria-level="3" data-id="6656" > <div class="tbm-link-container"> <a href="/programs/mids/larson-fellowship" class="tbm-link level-3" title="The Data for Good fellowship supports MIDS students who desire to use data science to benefit society."> Jack Larson Data for Good Fellowship </a> </div> </li> <li class="tbm-item level-3" aria-level="3" data-id="9408" > <div class="tbm-link-container"> <a href="/programs/mids/tuition" class="tbm-link level-3"> Tuition & Fees </a> </div> </li> <li class="tbm-item level-3" aria-level="3" data-id="2220" > <div class="tbm-link-container"> <a href="/programs/mids/capstone" class="tbm-link level-3" title="Capstone projects are the culmination of of the Master of Information & Data Science program"> Capstone Project </a> </div> </li> <li class="tbm-item level-3 hide-submenu" aria-level="3" data-id="4930" > <div class="tbm-link-container"> <a href="/programs/mids/women" class="tbm-link level-3"> Women in MIDS </a> </div> </li> <li class="tbm-item level-3" aria-level="3" data-id="8620" > <div class="tbm-link-container"> <a href="/programs/mids/news" class="tbm-link level-3"> MIDS Curriculum News </a> </div> </li> <li class="tbm-item level-3" aria-level="3" data-id="8585" > <div class="tbm-link-container"> <a href="https://ischoolonline.berkeley.edu/form-data-science/" class="tbm-link level-3" target="_blank"> Request Information </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> <li class="tbm-item level-2 tbm-group" aria-level="2" data-id="4927" > <div class="tbm-link-container"> <a href="/programs/mics" 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class="tbm-item level-3" aria-level="3" data-id="6889" > <div class="tbm-link-container"> <a href="/programs/mics/capstone" class="tbm-link level-3"> Capstone Project </a> </div> </li> <li class="tbm-item level-3" aria-level="3" data-id="8586" > <div class="tbm-link-container"> <a href="https://ischoolonline.berkeley.edu/form-cybersecurity/" class="tbm-link level-3" target="_blank"> Request Information </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> </ul> </div> </div> <div class="tbm-column span3"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-1 items-4" role="list"> <li class="tbm-item level-2 tbm-group" aria-level="2" data-id="857" > <div class="tbm-link-container"> <a href="/programs/phd" class="tbm-link level-2 tbm-group-title" aria-expanded="false"> Ph.D. Program </a> </div> <div class="tbm-group-container tbm-item-child" role="list"><div class="dropdown-menu-inner"> <div class="mega-dropdown-inner"> <div class="tbm-row"> <div class="tbm-column 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<div class="tbm-column span12"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-2 items-2" role="list"> <li class="tbm-item level-3 hide-submenu" aria-level="3" data-id="6786" > <div class="tbm-link-container"> <a href="/programs/data-science-certificate" class="tbm-link level-3"> Applied Data Science Certificate </a> </div> </li> <li class="tbm-item level-3 hide-submenu" aria-level="3" data-id="860" > <div class="tbm-link-container"> <a href="/programs/ictd" class="tbm-link level-3"> ICTD Certificate </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> <li class="tbm-item level-2 hide-submenu" aria-level="2" data-id="8976" > <div class="tbm-link-container"> <a href="/programs/cybersecurityclinic" class="tbm-link level-2"> Cybersecurity Clinic </a> </div> </li> <li class="tbm-item level-2 tbm-group" aria-level="2" data-id="9482" > <div class="tbm-link-container"> <a href="/programs/oxford-berkeley-summer-doctoral-program" class="tbm-link level-2 tbm-group-title" aria-expanded="false"> Oxford-Berkeley Summer Doctoral Program </a> </div> <div class="tbm-group-container tbm-item-child" role="list"><div class="dropdown-menu-inner"> <div class="mega-dropdown-inner"> <div class="tbm-row"> <div class="tbm-column span12"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-2 items-1" role="list"> <li class="tbm-item level-3" aria-level="3" data-id="9483" > <div class="tbm-link-container"> <a href="/programs/oxford-berkeley-summer-doctoral-program/application" class="tbm-link level-3"> Application </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> </ul> </div> </div> <div class="tbm-column span3"> <div class="tbm-column-inner"> <div class="tbm-block"> <div class="block-inner"> <div id="block-block-content953e713f-cec1-4e84-a942-39a02dbb7ffb" class="block block-block-content block-block-content953e713f-cec1-4e84-a942-39a02dbb7ffb"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The School of Information offers four degrees:</p><p>The <a href="/programs/mims"><strong>Master of Information Management and Systems (MIMS)</strong></a> program educates information professionals to provide leadership for an information-driven world.</p><p>The <a href="https://ischoolonline.berkeley.edu/data-science/"><strong>Master of Information and Data Science (MIDS)</strong></a> is an online degree preparing data science professionals to solve real-world problems. The 5th Year MIDS program is a streamlined path to a MIDS degree for Cal undergraduates.</p><p>The <a href="https://ischoolonline.berkeley.edu/cybersecurity/"><strong>Master of Information and Cybersecurity (MICS)</strong></a> is an online degree preparing cybersecurity leaders for complex cybersecurity challenges.</p><p>Our <a href="/programs/phd"><strong>Ph.D. in Information Science</strong></a> is a research program for next-generation scholars of the information age.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> </li> <li class="tbm-item level-1 tbm-item--has-dropdown" aria-level="1" data-id="555" > <div class="tbm-link-container"> <a href="/courses" class="tbm-link level-1 tbm-toggle" aria-expanded="false"> Courses </a> <button class="tbm-submenu-toggle"><span class="visually-hidden">Toggle submenu</span></button> </div> <div class="tbm-submenu tbm-item-child tbm-has-width" style="width: 1000px;" role="list"><div class="dropdown-menu-inner"> <div class="tb-megamenu-row row-fluid"> <div class="mega-submenu-header tb-megamenu-column span8 mega-col-nav" data-width="8"><a href="/courses">Courses</a></div> </div> <div class="mega-dropdown-inner"> <div class="tbm-row"> <div class="tbm-column span3"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-1 items-1" role="list"> <li class="tbm-item level-2 tbm-group" aria-level="2" data-id="1415" > <div class="tbm-link-container"> <a href="/courses/info" class="tbm-link level-2 tbm-group-title" aria-expanded="false"> Information Course Catalog </a> </div> <div class="tbm-group-container tbm-item-child" role="list"><div class="dropdown-menu-inner"> <div class="mega-dropdown-inner"> <div class="tbm-row"> <div class="tbm-column span12"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-2 items-1" role="list"> <li class="tbm-item level-3" aria-level="3" data-id="3017" > <div class="tbm-link-container"> <a href="/courses/info/2025/spring" class="tbm-link level-3" title="On-campus courses for the spring 2019 semester"> Spring 2025 Course Schedule </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> </ul> </div> </div> <div class="tbm-column span3"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-1 items-1" role="list"> <li class="tbm-item level-2 tbm-group" aria-level="2" data-id="1416" > <div class="tbm-link-container"> <a href="/courses/datasci" class="tbm-link level-2 tbm-group-title" aria-expanded="false"> Data Science Course Catalog </a> </div> <div class="tbm-group-container tbm-item-child" role="list"><div class="dropdown-menu-inner"> <div class="mega-dropdown-inner"> <div class="tbm-row"> <div class="tbm-column span12"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-2 items-1" role="list"> <li class="tbm-item level-3" aria-level="3" data-id="3929" > <div class="tbm-link-container"> <a href="/courses/datasci/2025/spring" class="tbm-link level-3"> Spring 2025 Course Schedule </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> </ul> </div> </div> <div class="tbm-column span3"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-1 items-1" role="list"> <li class="tbm-item level-2 tbm-group" aria-level="2" data-id="5118" > <div class="tbm-link-container"> <a href="/courses/cyber" class="tbm-link level-2 tbm-group-title" aria-expanded="false"> Cybersecurity Course Catalog </a> </div> <div class="tbm-group-container tbm-item-child" role="list"><div class="dropdown-menu-inner"> <div class="mega-dropdown-inner"> <div class="tbm-row"> <div class="tbm-column span12"> <div class="tbm-column-inner"> <ul class="tbm-subnav level-2 items-1" role="list"> <li class="tbm-item level-3" aria-level="3" data-id="6050" > <div class="tbm-link-container"> <a href="/courses/cyber/2025/spring" class="tbm-link level-3" title="Online cybersecurity courses for the spring 2019 term"> Spring 2025 Course Schedule </a> </div> </li> </ul> </div> </div> </div> </div> </div></div> </li> </ul> </div> </div> <div class="tbm-column span3"> <div class="tbm-column-inner"> <div class="tbm-block"> <div class="block-inner"> <div id="block-block-content94491d8f-75c0-4e0a-b123-cbba48b402cc" class="block block-block-content block-block-content94491d8f-75c0-4e0a-b123-cbba48b402cc"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The School of Information's courses bridge the disciplines of information and computer science, design, social sciences, management, law, and policy. We welcome interest in our graduate-level Information classes from current UC Berkeley graduate and undergraduate students and community members. <a href="/courses/take-a-class">More information about signing up for classes.</a></p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> </li> <li class="tbm-item level-1 tbm-item--has-dropdown active active-trail" aria-level="1" data-id="773" > <div class="tbm-link-container"> <a href="/people" class="tbm-link level-1 tbm-toggle active-trail" aria-expanded="false"> People </a> <button class="tbm-submenu-toggle"><span class="visually-hidden">Toggle submenu</span></button> </div> <div class="tbm-submenu tbm-item-child tbm-has-width" style="width: 1000px;" role="list"><div class="dropdown-menu-inner"> <div class="tb-megamenu-row row-fluid"> <div class="mega-submenu-header tb-megamenu-column span8 mega-col-nav" data-width="8"><a href="/people" data-mobile-explore-text="All People">People</a></div> </div> <div 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src="/sites/default/files/styles/news_listing/public/2025-02/illustration.jpg?h=d7481759&itok=wMTChe7y" width="150" height="150" alt="people in business suits being controlled by hands (Getty Images for Unsplash)" class="image-style-news-listing" /> </a></div></div><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025/why-conspiracies-are-so-popular-and-what-we-can-do-stop-them" hreflang="en">Why Conspiracies Are So Popular — and What We Can Do To Stop Them</a></span></div><div class="views-field views-field-field-teaser-text"><div class="field-content">Even in the face of overwhelming evidence, false narratives can be incredibly sticky. Many people insist that the earth…</div></div></div> <div class="views-row"><div class="views-field views-field-field-media-image views-field-field-teaser-image"><div class="field-content"><a href="https://www.ischool.berkeley.edu/news/2025/study-finds-persistent-spike-hate-speech-x"> <img loading="lazy" src="/sites/default/files/styles/news_listing/public/2025-02/twitter_becomes_x_23206373018044_bn.jpg?h=2ccfa08e&itok=IiZQYYos" width="150" height="150" alt="twitter bird with X logo on top" title="Janine Schmitz/picture-alliance/dpa/AP Images" class="image-style-news-listing" /> </a></div></div><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025/study-finds-persistent-spike-hate-speech-x" hreflang="en">Study Finds Persistent Spike in Hate Speech on X</a></span></div><div class="views-field views-field-field-teaser-text"><div class="field-content">A new analysis by UC Berkeley School of Information Ph.D. student Dan Hickey has found that weekly rates of hate speech…</div></div></div> <div class="views-row"><div class="views-field views-field-field-media-image views-field-field-teaser-image"><div class="field-content"><a href="https://www.ischool.berkeley.edu/news/2025/uc-berkeley-research-scientist-breaks-down-tiktok-ban-digital-divide-and-rise-rednote"> <img loading="lazy" src="/sites/default/files/styles/news_listing/public/2025-01/solen-feyissa-qkeevyu0d7u-unsplash.jpg?h=d9f64bd5&itok=VjyCGAWa" width="150" height="150" alt="TikTok app in front of Chinese flag" title="Photo by Solen Feyissa on Unsplash" class="image-style-news-listing" /> </a></div></div><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025/uc-berkeley-research-scientist-breaks-down-tiktok-ban-digital-divide-and-rise-rednote" hreflang="en">UC Berkeley Research Scientist Breaks Down the TikTok Ban, the “Digital Divide,” and the Rise of RedNote</a></span></div><div class="views-field views-field-field-teaser-text"><div class="field-content">In a historic development, Chinese-owned social media platform TikTok has become the center of a bipartisan bill to ban…</div></div></div> <div class="views-row"><div class="views-field views-field-field-media-image views-field-field-teaser-image"><div class="field-content"><a href="https://www.ischool.berkeley.edu/news/2025/i-school-professor-launches-new-company-centered-around-agentic-ai"> <img loading="lazy" src="/sites/default/files/styles/news_listing/public/2024-12/across_ai_leadership_image-e1732628202113.jpg?h=b68c2047&itok=Tpq6WHGp" width="150" height="150" alt="three people sitting on an orange couch" title="Prof. Niloufar Salehi, entrepreneur Steven Mih, and USC professor Afshin Nikzad are the co-founders of Across AI" class="image-style-news-listing" /> </a></div></div><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025/i-school-professor-launches-new-company-centered-around-agentic-ai" hreflang="en">I School Professor Launches New Company Centered Around “Agentic AI”</a></span></div><div class="views-field views-field-field-teaser-text"><div class="field-content">UC Berkeley School of Information assistant professor Niloufar Salehi has partnered with University of Southern…</div></div></div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> </li> <li class="tbm-item level-1 tbm-item--has-dropdown" aria-level="1" data-id="1184" > <div class="tbm-link-container"> <a href="/events" class="tbm-link level-1 tbm-toggle" aria-expanded="false"> Events </a> <button class="tbm-submenu-toggle"><span class="visually-hidden">Toggle submenu</span></button> </div> <div class="tbm-submenu tbm-item-child tbm-has-width" style="width: 1000px;" role="list"><div class="dropdown-menu-inner"> <div class="tb-megamenu-row row-fluid"> <div class="mega-submenu-header tb-megamenu-column span12 mega-col-nav" data-width="12"><a 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class="panel-pane pane-node-title-date block block-ischool-content-blocks block-ischool-content-blocks-node-title-date"> <div class="content"> <div class="date"> MIDS Capstone Project Summer 2023 </div><div class="title"> <h1>LanguageX</h1> </div> </div> </div> <div class="panel-pane pane-sproject-basic-info block block-ischool-content-blocks block-ischool-content-blocks-student-project-basic-info"> <div class="content"> <div class="group-sproject-award"> <div class="field field--name-field-sproject-award field--type-list-string field--label-hidden field__items"> <div class="field__item"><a href="/programs/mids/capstone/varianaward" title="Hal R. Varian MIDS Capstone Award">Varian Award</a></div> </div> </div> <div class="group-sproject-students"><div class="field__label">Team members </div> <div class="field field--name-field-sproject-students field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/people/tsun-tsai">Tsun Tsai</a></div> <div class="field__item"><a href="/people/jerry-qian">Jerry Qian</a></div> <div class="field__item"><a href="/people/ifrah-javed">Ifrah Javed</a></div> <div class="field__item"><a href="/people/bora-mutluoglu">Bora Mutluoglu</a></div> </div> </div> </div> </div> <div class="main-body panel-pane pane-node-field-sproject-description field-block block block-layout-builder block-field-blocknodesprojectfield-sproject-description"> <div class="content"> <div class="clearfix text-formatted field field--name-field-sproject-description field--type-text-long field--label-hidden field__item"><h2>Problem and Motivation</h2> <p><span><span><span><span><span><span>Over 20% of people in the United States speak a language other than English at home (72 million people), with 350 languages spoken in US homes. There are more than 120 million calls every year in the US that require interpretation due to language barriers. However, there are challenges of over-the-phone interpretation that arise from current solutions which utilize human interpreters. </span></span></span></span></span></span></p> <ol> <li> <p><span><span><span><span><span><span>The costs associated with human translators can be prohibitive, ranging from one to four dollars per minute. Moreover, they do not offer scalability, as interpreters can be unavailable during peak demand or for less commonly spoken languages.</span></span></span></span></span></span></p> </li> <li> <p><span><span><span><span><span><span>Some may wonder why Google Translate wouldn't suffice. The reason is that Google Translate is optimized for in-person translations and doesn't provide support for real-time phone call translations. It also necessitates the download of an app, creating an additional step for the user. </span></span></span></span></span></span></p> </li> <li> <p><span><span><span><span><span><span>There are AI-based solutions like yous.ai that offer affordability and scalability; however, they still necessitate the use of an app or website from both parties, which introduces additional friction. </span></span></span></span></span></span></p> </li> </ol> <p><span><span><span><span><span><span>In contrast, LanguageX provides an affordable, scalable solution that can handle any level of demand or language requirement and can be accessed simply through a phone call, rendering it the most seamless solution available.</span></span></span></span></span></span></p> <h2>Minimum Viable Product (MVP)</h2> <p><span><span><span><span><span><span>Our MVP consists of two primary components. The first is an AI interpreter integrated into a phone number we've set up using Twilio. When you dial this number, it triggers a request to our endpoint hosted on Google Cloud Platform (GCP), where our interpreter code resides, initiating the translation process. The second component is a monitoring dashboard that allows both our team and our users to track usage and performance metrics, ensuring a smooth user experience.</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>Within the scope of the Twilio phone number, we've designed the system to first allow users to select their desired language. Subsequently, speech from each caller is transcribed into text. This text is then processed through a translation model, which generates the translated text. Finally, we employ text-to-speech technology to vocalize the translated text, completing the cycle of real-time translation.</span></span></span></span></span></span></p> <h2>Model Components</h2> <p><span><span><span><span><span><span>In evaluating our model's performance, we focused on three key metrics: latency, transcription accuracy, and translation accuracy. Latency tests showed our model outperformed human translators, averaging a 2-second response time compared to the industry standard of 3 seconds. For transcription accuracy, GCP and Deepgram performed the best on the FLEURS benchmark dataset in terms of Word Error Rate (WER). For translation, GCP led in BLEU score metrics. Additionally, we carried out a head-to-head comparison between Deepgram and GCP for speech-to-text. Both performed comparably in WER, but GCP had more reliable API usage and a tighter latency range. Based on these findings, we've opted to proceed with GCP's Speech-to-Text model.</span></span></span></span></span></span></p> <h2>LLM Strategy</h2> <p><span><span><span><span><span><span>After integrating GCP's Speech-to-Text model, we identified limitations in transcription accuracy, particularly in sentences where phonetically similar words led to incorrect transcriptions. To address this, we incorporated a Large Language Model (LLM) into our workflow. Initially, our concern was that adding an LLM layer would increase latency. However, we optimized the process by parallelizing transcription correction and translation tasks, thus delivering quick yet accurate translations. We employed GPT-3.5 using prompt engineering and few-shot learning techniques to prompt the model. We first analyzed common transcription errors—like missing initial words in a sentence—and then designed tailored prompts to correct those specific issues. </span></span></span></span></span></span></p> <h2>Future Work</h2> <p><span><span><span><span><span><span>Although our current language model didn't make the cut for the prototype, we see significant potential for improvement. Following consultations with Professor Mark Butler, an NLP expert at MIDS, we plan to curate a dataset with programmatically introduced noise to train the model in denoising transcription errors. We intend to use open-source multilingual models like LLaMa or BLOOM for experiments, feeding them both sound and the curated dataset to fine-tune for our use case. Additionally, we'll separate the tasks of text correction and translation into two distinct models, introducing FastCorrect for the former and fine-tuning another for more natural, colloquial translations. To more accurately measure performance, we plan to use embedding-based metrics such as BERT score or Universal Sentence Encoder, ensuring that our evaluation captures semantic accuracy rather than just lexical similarity.</span></span></span></span></span></span></p> <h2>Acknowledgments</h2> <p><span><span><span><span><span><span>Our team is forever grateful to our Capstone professors Joyce Shen and Alberto Todeschini. We wouldn't have achieved this far without their strong support in our journey and ambition to launch the product.</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>In addition, the following individuals contributed significantly in various phases of the project.</span></span></span></span></span></span></p> <ul> <li>Mark Butler, NLP Professor at MIDS</li> <li>Dr. William Lee</li> <li>Dr. Clancy Howard</li> <li>Attorney Gary Mann</li> <li>Fellow classmate Pedro</li> </ul></div> </div> </div> <div class="views-element-container panel-pane block-views--ischool-student-project-course-block-1 block block-views block-views-blockischool-student-project-course-block-1"> <div class="block-content"> <div><div class="view view-ischool-student-project-course view-id-ischool_student_project_course view-display-id-block_1 js-view-dom-id-252c61a6dc32d3415f08bee4d20fdacc7e4ed778b761e1c3d8384354035ea055"> <div class="view-content"> <div class="views-row"><div class="views-field views-field-nothing"><h2 class="views-label views-label-nothing">Course</h2><span class="field-content"><span class="course-title"><a href="/courses/datasci/210" hreflang="und">Data Science 210. 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