How can we help?

<!doctype html> <html lang="en"> <head> <link href="https://cdn-p.vanquis.co.uk/media/1394769/favicon-64x64.ico" rel="shortcut icon" /> <title>How can we help? - Vanquis</title> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">  <meta name="keywords" content="" /> <meta name="description" content="Need help or support? Find out all the way you can manage your account and self-service. 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class="col-sm-7 column"> <div > <div class="hero-text"> <h1 class="h1_section_hero clrWhite" style="text-align: left;">How can we help?</h1> <p>聽</p> <p style="text-align: left;" class="homepage_body clrWhite">Account management, card activation, frequently asked questions? It's all here.</p> <p style="text-align: left;" class="homepage_body clrWhite">聽</p> <p>聽</p> </div> </div> </div> <div class="col-sm-5 column"> <div > </div> </div> </div> </div> </div> </div> </div> <div class="breadcrumbTab"> <div class="breadcrumbTabLeft"></div> <div class="breadcrumbTabRight"></div> <div class="breadcrumbTabRightSlash"></div> <div class="breadcrumbTabBottom"> <ul class="breadcrumb"> <li><a href="/"> <i style="padding:0;color:black;padding-right:0.5em" class="fa fa-home"></i></a></li>  <li><a href="https://www.vanquis.co.uk/">Vanquis</a> <i style="padding:0; padding-right:0.5em; padding-left:0.5em" class="fa fa-angle-right"></i></li> <li id="breadcrumbDecision" class="active">Contact us</li> </ul> </div> </div> </div> </div> </div> </section> <div class="page">   <article class="maincontent is-page-content" style=" "> <section> <div class="umb-grid"> <div class="grid-section"> <div class="hide"> <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <div class="panel-inset font5bigger" style="min-height: auto; border: 2px solid #00324f; text-align: center;"> <p><strong>Christmas Opening Hours</strong></p> <p>聽</p> <p><strong>24th Christmas Eve:</strong> 8:30 - 16:00</p> <p><strong>25th Christmas Day:</strong> Closed</p> <p><strong>26th Boxing Day:</strong> Closed</p> <p><strong>31st New Years Eve:</strong> 8:30 - 16:00</p> <p><strong>1st New Years Day:</strong> Closed</p> <p>聽</p> </div> </div> </div> </div> </div> </div> <div class="hide"> <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <div class="panel-inset font5bigger" style="min-height: auto; border: 2px solid #00324f; text-align: center;"> <p style="text-align: center;"><img style="width: 100%; max-width: 50px;" src="https://cdn-p.vanquis.co.uk/media/3158479/warning-icon-blue.png" alt="Warning icon" loading="lazy" /></p> <p><strong>Beware of Fraudsters Pretending to be Vanquis</strong></p> <p>聽</p> <p>Criminals might call you pretending to be from Vanquis, claiming you need to share a code to stop a transaction or process a refund. Remember, our staff will never ask you for your passcode. If you get such a call, it's a scam, end the call.</p> <p>聽</p> <p>Stay alert and protect your information</p> </div> </div> </div> </div> </div> </div> <div > <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="sectionTitle h2_content_header">Credit card聽enquiries</div> <p>聽</p> <p>You can manage your account 24/7 using the <a href="/existing-customers/the-vanquis-bank-app">Vanquis App</a> but for general enquires check out our <a href="/existing-customers/frequently-asked-questions">FAQs</a>. Still need to speak to us ring on our Customer Service line: <strong><a href="tel:03300993000">0330 099 3000</a>*.</strong></p> <p>聽</p> <p><strong>Opening hours</strong></p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Sunday</p> </div> <div class="col-lg-6" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 8:30am - 7:00pm</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 9:00am - 4:00pm</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 CLOSED</p> </div> </div> </div> </div> <div class="col-sm-6 column"> <div > <div class="sectionTitle h2_content_header">Loans enquiries<a id="loan-enquiries"></a></div> <p>聽</p> <p>If your loan agreement number starts with 1 call <strong><a href="tel:0333003580">0333 003 5803</a>*</strong>.</p> <p>If your loan agreement number starts with 2 or you're an ex-Sunflower customer call <strong> <a href="tel:08004840080">0800 484 0080</a>*</strong>.</p> <p>聽</p> <p><strong>Opening hours</strong></p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Sunday</p> </div> <div class="col-lg-8" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 8:30am - 7:00pm</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 9:00am - 4:00pm</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 CLOSED</p> </div> </div> </div> </div> </div> </div> </div> <div > <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="sectionTitle h2_content_header">Savings enquiries</div> <p>聽</p> <p>Please remember you can view your account balance and give us maturity instructions via <a href="https://secure.vanquissavings.co.uk/Authenticate/LogIn">Savings online banking</a> too <strong><a href="tel:01915050033">0191 505 0033</a>*</strong>.</p> <p>聽</p> <p><strong>Opening hours</strong></p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Sunday</p> </div> <div class="col-lg-8" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 9:00am - 5:00pm</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 CLOSED</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">聽聽聽聽聽 CLOSED</p> </div> </div> </div> </div> <div class="col-sm-6 column"> <div > </div> </div> </div> </div> </div> <div > <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <p>聽</p> <p>聽</p> </div> </div> </div> </div> </div> <div class="footerInner footerBlock"> <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <p class="card_2020_heading">Frequently Asked Questions</p> <p>聽</p> <p>Our interactive FAQ tool can help answer your questions in a quick and easy way. Be aware, this service is <strong>not a live chat</strong>.</p> <p>聽</p> <p>You can open and use our FAQ tool by tapping the聽button below. You can type a question into the search box or choose from several help categories. You'll find help with your credit card or loan, managing your account, how to use the Vanquis Bank App and information on account security and fraud.</p> <p>聽</p> <p><a href="/contact-us/?autolaunchknowledge" class="btnGreen">Search our FAQs</a></p> <p>聽</p> <p>If you're looking for something else, we have information on specific services below as well as what to do if you need additional support.</p> <p>聽</p> </div> </div> </div> </div> </div> <div > <div class='container'> <div class="row clearfix"> <div class="col-sm-7 column"> <div > <p>聽</p> <p class="card_2020_heading">Managing your account made quick and easy</p> <p>聽</p> <p>It is easy to manage your account if you're already a Vanquis App customer. With your Vanquis App check your balance, transactions or statements. Need to make a payment? You can set up and manage your Direct Debit or make quick debit card payments. All this and more in your Vanquis App, no need to call.</p> <p>聽</p> <p style="text-align: left;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> <p>聽</p> <p>You can also use <a href="https://online.evanquis.com/login">Vanquis Online Banking</a>. Where you can check your account summary and make payments.</p> <p>聽</p> </div> </div> <div class="col-sm-5 column"> <div > <p>聽</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" class="img-responsive" src="https://cdn-p.vanquis.co.uk/media/2225058/iphone11-app-home-opt.png" alt="Vanquis App shown on phone" /></p> </div> </div> </div> </div> </div> <div class="card_2020_hidemobile banner-smile-honeybee"> <div class='container'> <div class="row clearfix"> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">View your PIN in app</p> <p style="text-align: left;" class="card_2020_sub_heading">You can <a href="/existing-customers/the-vanquis-bank-app">view your PIN in the Vanquis app</a>. Log in and select 'Manage My Card' then select view my PIN and follow the instructions.</p> <p>聽</p> <p style="text-align: left;" class="card_2020_sub_heading">Not got the app? Here are some other ways to <a href="/existing-customers/credit-card-help/help-with-your-pin">request a PIN reminder through the post</a>.</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> </div> </div> </div> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Activate my card</p> <p style="text-align: left;" class="card_2020_sub_heading">To activate your card download the <a href="/existing-customers/the-vanquis-bank-app">Vanquis Bank App</a>. Use your card details to register, activate and start using your card.</p> <p>聽</p> <p style="text-align: left;" class="card_2020_sub_heading">You could also use the 24/7 activation line: <a href="tel:08007819660">0800 781 9660</a>*</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> </div> </div> </div> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Check my balance or make a payment</p> <p style="text-align: left;" class="card_2020_sub_heading">Check your balance, make payments and easily manage your account with the <a href="/existing-customers/the-vanquis-bank-app">Vanquis Bank App</a>.</p> <p>聽</p> <p>聽</p> <p>聽</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> </div> </div> </div> </div> </div> </div> <div class="card_2020_hidemobile"> <div class='container'> <div class="row clearfix"> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">My card or device is lost or stolen</p> <p style="text-align: left;" class="card_2020_sub_heading">Learn how to report a lost or stolen card and keep your digital wallet device safe and secure.</p> <p>聽</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/card-security" class="btnPurple"><span>Report my card or device</span></a></p> </div> </div> </div> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">I鈥檓 worried about my finances</p> <p style="text-align: left;" class="card_2020_sub_heading">We鈥檙e always here to help! Give us a聽call on <strong><a href="tel:03300993002">0330 099 3002</a>*</strong></p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> </div> <div class="col-lg-8" style="padding: 0px !important;"> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">聽聽聽聽聽 8:30am - 7:00pm</p> <p>聽</p> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">聽聽聽聽聽 9:00am - 4:00pm</p> </div> </div> <p>聽</p> </div> </div> </div> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">I have questions about Loans</p> <p style="text-align: left;" class="card_2020_sub_heading">If you have any questions about your loan find our Customer Services here:</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/contact-us#loan-enquiries" class="btnPurple"><span>Loans Customer Services</span></a></p> </div> <p>聽</p> </div> </div> </div> </div> </div> <div class="card_2020_hidemobile banner-smile-right-sully"> <div class='container'> <div class="row clearfix"> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">I have a complaint</p> <p style="text-align: left;" class="card_2020_sub_heading">We鈥檒l help resolve your complaint. Use our <a href="https://complaints.vanquis.com/s/vanquis" target="_blank" title="Complaints form">online complaints form</a>. See other <a href="/complaints/our-procedure">ways to talk to the team</a>.</p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday<br />to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> </div> <div class="col-lg-8" style="padding: 0px !important;"> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">聽聽聽聽聽 8:30am - 7:00pm</p> <p>聽</p> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">9:00am - 4:00pm</p> </div> </div> <p>聽</p> </div> </div> </div> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Write to us</p> <p style="text-align: left;" class="card_2020_sub_heading">If you need to write to us or need to send documents in to us, send them to:</p> <p style="text-align: left;" class="card_2020_sub_heading">Vanquis Visa Card Customer Services, PO Box 399, Chatham ME4 4WQ</p> <p>聽</p> </div> </div> </div> <div class="col-sm-4 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Bereavement support</p> <p style="text-align: left;" class="card_2020_sub_heading">Dealing with practical and financial matters can be hard when dealing with grief. We are here to help.</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/money-worries/life-changes/bereavement-support" class="btnPurple"><span>Bereavement support</span></a></p> </div> </div> </div> </div> </div> </div> <div class="card_2020_hidedesktop banner-smile-honeybee"> <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">View your PIN in app</p> <p style="text-align: left;" class="card_2020_sub_heading">You can <a href="/existing-customers/the-vanquis-bank-app">view your PIN in the Vanquis app</a>. Log in and select 'Manage My Card' then select view my PIN and follow the instructions.</p> <p>聽</p> <p style="text-align: left;" class="card_2020_sub_heading">Not got the app? Here are some other ways to <a href="/existing-customers/credit-card-help/help-with-your-pin">request a PIN reminder through the post</a>.</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> </div> </div> </div> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Activate my card</p> <p style="text-align: left;" class="card_2020_sub_heading">To activate your card download the <a href="/existing-customers/the-vanquis-bank-app">Vanquis Bank App</a>. Use your card details to register, activate and start using your card.</p> <p>聽</p> <p style="text-align: left;" class="card_2020_sub_heading">You could also use the 24/7 activation line: <strong><a href="tel:08007819660">0800 781 9660</a>*</strong></p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> </div> </div> </div> </div> </div> </div> <div class="card_2020_hidedesktop banner-smile-right-sully"> <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p class="card_2020_heading">Check my balance or make a payment</p> <p style="text-align: left;" class="card_2020_sub_heading">Check your balance, make payments and easily manage your account with the <a href="/existing-customers/the-vanquis-bank-app">Vanquis Bank App</a>.</p> <p>聽</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/the-vanquis-bank-app" class="btnPurple"><span>Get the app</span></a></p> </div> </div> </div> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">My card or device is lost or stolen</p> <p style="text-align: left;" class="card_2020_sub_heading">Learn how to report a lost or stolen card and keep your digital wallet device safe and secure.</p> <p>聽</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/card-security" class="btnPurple"><span>Report my card or device</span></a></p> </div> </div> </div> </div> </div> </div> <div class="card_2020_hidedesktop banner-smile-honeybee"> <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">I鈥檓 worried about my finances</p> <p style="text-align: left;" class="card_2020_sub_heading">We鈥檙e always here to help! Give us a聽call on <strong><a href="tel:03300993002">0330 099 3002</a>*</strong></p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> </div> <div class="col-lg-8" style="padding: 0px !important;"> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">聽聽聽聽聽 8:30am - 7:00pm</p> <p>聽</p> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">聽聽聽聽聽 9:00am - 4:00pm</p> </div> </div> <p>聽</p> </div> </div> </div> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">I have questions about Loans</p> <p style="text-align: left;" class="card_2020_sub_heading">If you have any questions about your loan find our Customer Services here:</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/contact-us#loan-enquiries" class="btnPurple"><span>Loans Customer Services</span></a></p> </div> <p>聽</p> </div> </div> </div> </div> </div> <div class="card_2020_hidedesktop banner-smile-right-sully"> <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">I have a complaint</p> <p style="text-align: left;" class="card_2020_sub_heading">We鈥檒l help resolve your complaint. Use our<span>聽</span><a href="https://complaints.vanquis.com/s/vanquis" target="_blank" title="Complaints form">online complaints form</a>.<span>聽</span>See other<span>聽</span><a href="/complaints/our-procedure">ways to talk to the team</a>.</p> <div class="col-lg-12" style="display: inline-flex; padding: 0px !important;"> <div class="col-lg-4" style="padding: 0px !important;"> <p style="text-align: left;" class="card_2020_sub_heading card_time">Monday<br />to Friday</p> <p style="text-align: left;" class="card_2020_sub_heading card_time">Saturday</p> </div> <div class="col-lg-8" style="padding: 0px !important;"> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">聽聽聽聽聽 8:30am - 7:00pm</p> <p>聽</p> <p style="float: rtight; text-align: right;" class="card_2020_sub_heading card_time">9:00am - 4:00pm</p> </div> </div> </div> </div> </div> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Write to us</p> <p style="text-align: left;" class="card_2020_sub_heading">If you need to write to us or need to send documents in to us, send them to:</p> <p style="text-align: left;" class="card_2020_sub_heading">Vanquis Visa Card Customer Services, PO Box 399, Chatham ME4 4WQ</p> <p>聽</p> </div> </div> </div> </div> </div> </div> <div class="card_2020_hidedesktop banner-smile-right-sully"> <div class='container'> <div class="row clearfix"> <div class="col-sm-6 column"> <div > <div class="card_2020_contact"> <p style="text-align: left;" class="card_2020_heading">Bereavement support</p> <p style="text-align: left;" class="card_2020_sub_heading">Dealing with practical and financial matters can be hard when dealing with grief. We are here to help.</p> <p>聽</p> <p>聽</p> <p style="text-align: center;" class="btnWrapper"><a href="/existing-customers/money-worries/life-changes/bereavement-support" class="btnPurple"><span>Bereavement support</span></a></p> </div> </div> </div> <div class="col-sm-6 column"> <div > </div> </div> </div> </div> </div> <div > <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <p>聽</p> <p>聽</p> </div> </div> </div> </div> </div> <div class="footerInner footerBlock"> <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <h4>*Call charge information</h4> <p>聽</p> <p><span>Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.</span></p> </div> </div> </div> </div> </div> <div > <div class='container'> <div class="row clearfix"> <div class="col-sm-12 column"> <div > <p>聽</p> <p>聽</p> </div> </div> </div> </div> </div> </div> </div> </section> <section> </section> </article>  </div> <div class="footerBowTie"> <div class="footerframeLeft"></div> <div class="footerframeRight"></div> <div class="footerframeLeftBottom"></div> <div class="footerframeRightBottom"></div> </div>  <div class="clearfix horizontalBannerContainer"> </div> </div>  <footer role="contentinfo" class="footer clearfix"> <div class=""> <div class="row"> <div class="footerContainer col-sm-4"> <div class="footerInner"> <p class="footer_section">Useful Links</p> <a href="https://www.vanquis.co.uk/contact-us">Contact us</a><br /> <a href="https://www.vanquis.co.uk/existing-customers/frequently-asked-questions">Frequently asked questions</a><br /> <a href="https://www.vanquis.co.uk/existing-customers/protect-yourself-from-fraud">Protect yourself from fraud</a><br /> <a href="https://www.vanquis.co.uk/accessibility">Accessibility</a><br /> <a href="https://www.vanquis.co.uk/site">Sitemap</a><br /> </div> </div> <div class="footerContainer col-sm-4"> <div class="footerInner"> <p class="footer_section">Legal Info</p> <a href="https://www.vanquis.co.uk/privacy">Privacy Notice</a><br /> <a href="https://www.vanquis.co.uk/cookies">Cookies</a><br /> <a href="https://www.vanquis.co.uk/vanquis-bank-legal-info">Vanquis Bank Legal Info</a><br /> <a href="https://www.vanquis.co.uk/summary">Credit card summary boxes</a><br /> </div> </div> <div class="footerContainer col-sm-4"> <div class="footerInner"> <p class="footer_section">Corporate Info</p> <a href="https://www.vanquisbankinggroup.com/"> Vanquis Banking Group <span class="fas fa-external-link-alt"></span> </a><br /> <a href="https://www.vanquis.co.uk/corporate-links">Corporate Info Links</a><br /> <a href="https://www.vanquis.co.uk/modern-slavery-act-statement">Modern Slavery Act Statement</a><br /> <a href="https://www.vanquisbankinggroup.com/careers/current-vacancies/"> Careers <span class="fas fa-external-link-alt"></span> </a><br /> </div> </div> </div> </div> <div class="footerBlock"> <div class="disclaimer"> <div style="display: flex; justify-content: space-around; align-items: center;"><a href="https://www.instagram.com/vanquis" target="_blank"> <img class="img-responsive" src="https://cdn-p.vanquis.co.uk/media/3158453/square_ig_icon.png" alt="Instagram Icon" /> </a> <a href="https://www.facebook.com/VanquisBank/" target="_blank"> <img class="img-responsive" src="https://cdn-p.vanquis.co.uk/media/3158450/square-fb_icon.png" alt="Facebook Icon" /> </a> <a href="https://www.linkedin.com/company/vanquis/" target="_blank"> <img class="img-responsive" src="https://cdn-p.vanquis.co.uk/media/3158452/linkedin_icon.png" alt="LinkedIn Icon" /> </a><a href="https://www.youtube.com/@Vanquis" target="_blank"> <img class="img-responsive" src="https://cdn-p.vanquis.co.uk/media/3158451/yt_icon.png" alt="Youtube Icon" /> </a></div> <p>聽</p> <p class="font10bigger"><strong>Vanquis Bank can be contacted at its registered office, which is at No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 221156). Credit is subject to status, affordability and credit checks. Credit is only available to UK residents aged 18 and over. Terms and conditions apply.</strong></p> </div> </div> <div id="copyrightcontainer"> <span id="siteseal" class="displayed"> </span> <div class="copyrighttext"> <div class="disclaimer">漏 2025 Vanquis Bank. All rights reserved.</div> </div> </div> </footer> <script language="javascript" type="text/javascript"> function SiteSealInit(vanquisBase, vanquisSealId, chromeBase, chromeSealId, originBase, originSealId, thimblBase, thimblSealId) { let domainname = window.location.hostname; var src; if (domainname == 'localhost') { src = vanquisSealId; } if (domainname == vanquisBase) { src = vanquisSealId; } if (domainname == chromeBase) { src = chromeSealId; } if (domainname == originBase) { src = originSealId; } if (domainname == thimblBase) { src = thimblSealId; } let node = document.createElement('script'); node.src = src; node.type = 'application/javascript'; node.async = true; document.body.appendChild(node); } var vanquisBaseUrl = 'www.vanquis.co.uk'; var vanquisSealId = 'https://seal.godaddy.com/getSeal?sealID=JDXKDDmp2FAfjF7LqeaaNWo4kPjXkg2DfFdYICeAvsi4f6AIwP73msM6Veua'; var chromeBaseUrl = 'www.chromecard.co.uk'; var chromeSealId = 'https://seal.godaddy.com/getSeal?sealID=3K3BEsYzZHkZCVw1F6IEznJDAzha4X2eVcfL6QG0syDhVpQYUg8B9bBVwODu'; var originBaseUrl = 'www.origincreditcard.co.uk'; var originSealId = 'https://seal.godaddy.com/getSeal?sealID=vn4eJVeyCbrbbkdxqpYDZbXuBbhNJi8F79a288WUsUJ9jxAFkvmT10lSsE6W'; var thimblBaseUrl = 'thimbl.vanquis.co.uk'; var thimblSealId = 'https://seal.godaddy.com/getSeal?sealID=lgoQsQRMW3sZyGuvncgio3JJq44PMTXY3F4xsbJcbq5Pibd3YUFKArReLQBc'; SiteSealInit(vanquisBaseUrl, vanquisSealId, chromeBaseUrl, chromeSealId, originBaseUrl, originSealId, thimblBaseUrl, thimblSealId); </script>  </div> <script src="/bundles/jquery"></script> <script src="/bundles/jqueryui"></script> <script src="/Content/js/track.js"></script> <script src="/bundles/main_footer?v=7DRga3d3pAk19Fz1OaTI13tZXjEj9wWGIJvLMmKnp9Y1"></script> <script type="text/javascript"> window.onload = function () { // Add the sticky class to the navbar when you reach its scroll position. Remove "sticky" when you leave the scroll position function stickyTop() { if (window.pageYOffset >= stickyScrollPos && !isVisible) { isVisible = true; $("#stickyTop").css('opacity', 0); $("#stickyTopNew").animate({ opacity: '1' }, 350); } else if (window.pageYOffset < stickyScrollPos && isVisible) { isVisible = false; $("#stickyTop").css('opacity', 1); $("#stickyTopNew").animate({ opacity: '0' }, 350); } } var isVisible = false; // The original element visible on load var originalStickyElement = document.getElementById("stickyTop"); // The new element visible on scroll var stickyTopElement = document.getElementById("stickyTopNew"); var stickyScrollPos; if ($(originalStickyElement).length > 0 && $(stickyTopElement).length) { // Get the offset position of the navbar var sticky = originalStickyElement.getBoundingClientRect(); if (typeof window.scrollY !== 'undefined') { stickyScrollPos = sticky.top + window.scrollY; } else { // IE 11 and below stickyScrollPos = sticky.top + document.documentElement.scrollTop; 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} function ConfirmCustomer() { document.cookie = "VanquisCustomer=true;path=/;expires=" + GetDate(365); } function ConfirmCustomerAndRedirect() { ConfirmCustomer(); var href = $(this).attr('href'); setTimeout(function () { if (href) { window.location = href } }, 1000); } // START LOAD LARGE HERO IMAGE function loadStuff() { var win, doc, img, header, enhancedClass; // Quit early if older browser (e.g. IE8). if (!('addEventListener' in window)) { return; } win = window; doc = win.document; img = new Image(); header = doc.querySelector('.post-header'); enhancedClass = 'post-header-enhanced'; // Rather convoluted, but parses out the first mention of a background // image url for the enhanced header, even if the style is not applied. var bigSrc = (function () { // Find the element we need to extract the image file var imageElementDiv = document.getElementById("heroBackgroundImage"); if (!imageElementDiv) { //Page has no hero image return false; } var imageSource = imageElementDiv.getAttribute('data-img-src'); var width = "1440"; const width480 = window.matchMedia("(max-width: 480px)"); const width768 = window.matchMedia("(max-width: 768px)"); const width992 = window.matchMedia("(max-width: 992px)"); const width1440 = window.matchMedia("(max-width: 1440px)"); if (width480.matches) { width = "768"; } else if (width768.matches) { width = "768"; } else if (width992.matches) { width = "992"; } else if (width1440.matches) { width = "1440"; } return imageSource.replace("xxx", width); }()); // Assign an onLoad handler to the dummy image *before* assigning the src img.onload = function () { header.className += ' ' + enhancedClass; }; // Finally, trigger the whole preloading chain by giving the dummy // image its source. if (bigSrc) { img.src = bigSrc; } } // END LOAD LARGE HERO IMAGE var faqVoteThanks = function (contentId) { $("#notice-" + contentId).text("Thank you for your feedback."); } var faqVote = function (contentId, isUseful) { var d = { contentId: contentId, isUseful: isUseful }; return $.ajax({ data: JSON.stringify(d), type: 'POST', dataType: 'json', contentType: 'application/json; charset=utf-8', url: '/umbraco/api/FaqVote/SaveVote', beforeSend: function () { $("#thumbs-" + contentId).hide(); $("#notice-" + contentId).text("Saving your answer...").show(); }, success: function () { faqVoteThanks(contentId); }, complete: function() { faqVoteThanks(contentId); }, error: function (e) { faqVoteThanks(contentId); } }); }; document.addEventListener("DOMContentLoaded", function () { checkLazyLoad(); }); </script> <script type="text/javascript"> var __stormJs = 't1.stormiq.com/dcv4/jslib/4092_C4E48FE2_9434_410D_8930_DA13C4C41111.js'; </script> <script> AOS.init({ easing: 'ease-out-back', duration: 1000 }); </script> <script type="application/ld+json"> { "@context": "http://schema.org/", "@type": "Organization", "url": "https://www.vanquis.co.uk/", "logo": "https://www.vanquis.co.uk/images/vanquis/logotype_desktop.png" } </script> <script type="text/javascript"> document.addEventListener("DOMContentLoaded", function () { decideToSubmit = function () { if (saleTrack != null) { if (saleTrack.saleitems != null & saleTrack.saleitems != undefined) { if (saleTrack.saleitems.length > 0 && saleTrack.orderid) { var properties = new Object(); properties.rules = 'Vanquis Card Application'; ioSubmitLogin('877800', saleTrack.orderid.toString(), properties); } } } }; decideToSubmit(); }); </script> <script type="text/javascript"> io_install_flash = false; io_install_stm = true; io_enable_rip = true; io_exclude_stm = 12; io_flash_needs_update_handler = ""; </script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PJSG432" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <link rel="stylesheet" href="/extrastylesmin.css" crossorigin="anonymous" media="print" onload="this.media='all' "> <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=1&cb=1862256544" async></script></body> </html>

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