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data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5.5 1a5.5 5.5 0 1 0 0 11h3.05L13 15.842V11.4A5.5 5.5 0 0 0 10.5 1z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">메시징 및 실시간 채팅</span></span></a></li><li><a href="/service/ai/" data-interaction-type="link-block" role="link" aria-label="AI 및 자동화" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.71 1.71 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.71 1.71 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.71 1.71 0 0 1-1.157-1.25z"></path><path fill="currentColor" d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 19.397z"></path><path fill="currentColor" d="M20.291 10.885c.052-.22.366-.22.418 0l.252 1.07c.174.741.728 1.334 1.455 1.558l.918.282a.214.214 0 0 1 0 .41l-.918.282a2.14 2.14 0 0 0-1.455 1.557l-.252 1.07c-.052.22-.366.22-.418 0l-.252-1.07a2.14 2.14 0 0 0-1.455-1.557l-.918-.282a.214.214 0 0 1 0-.41l.918-.282a2.14 2.14 0 0 0 1.455-1.557z"></path><path fill="currentColor" d="M7.09 4.836c-.024-.092-.156-.092-.18 0l-.222.823a.75.75 0 0 1-.53.529l-.822.221c-.092.025-.092.157 0 .181l.823.222a.75.75 0 0 1 .529.53l.221.822c.025.092.157.092.182 0l.221-.823a.75.75 0 0 1 .53-.53l.822-.22c.092-.025.092-.157 0-.182l-.823-.221a.75.75 0 0 1-.529-.53z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">AI 및 자동화</span></span></a></li><li><a href="/customer-data-privacy-protection/" data-interaction-type="link-block" role="link" aria-label="데이터 프라이버시 및 보호" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5 5V3a3 3 0 0 1 6 0v2h4v8.5a2.5 2.5 0 0 1-2.5 2.5h-9A2.5 2.5 0 0 1 1 13.5V5zm1-2v2h4V3a2 2 0 1 0-4 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">데이터 프라이버시 및 보호</span></span></a></li><li><a href="/service/help-center/" data-interaction-type="link-block" role="link" aria-label="헬프 센터" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M0 0h12v13.5c0 .563.186 1.082.5 1.5h-10A2.5 2.5 0 0 1 0 12.5zm6 4a3 3 0 0 0-3 3h6a3 3 0 0 0-3-3"></path><path fill="currentColor" d="M13 8h3v5.5a1.5 1.5 0 0 1-3 0z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">헬프 센터</span></span></a></li><li><a href="/service/agent-workspace/" data-interaction-type="link-block" role="link" aria-label="상담사 워크스페이스" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5 1H0v11.5A2.5 2.5 0 0 0 2.5 15H5z"></path><path fill="currentColor" d="M16 1H6v4h10z"></path><path fill="currentColor" d="M16 6H6v9h7.5a2.5 2.5 0 0 0 2.5-2.5z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">상담사 워크스페이스</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" role="link" aria-label="음성" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22 22 0 0 0 4.66 11.45a26 26 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 7.667-.846l.733-.707-4.02-4.33-2.321 2.321-3.908-3.908z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">음성</span></span></a></li><li><a href="/service/workforce-engagement-management/" data-interaction-type="link-block" role="link" aria-label="워크포스 관리" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" 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2 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">리테일(소매)</span></span></a></li><li><a href="/financial-services/" data-interaction-type="link-block" role="link" aria-label="금융 서비스" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M3.566 0h8.868l-2 3H5.566z"></path><path fill="currentColor" d="M5.192 4h5.616l2.464 3H11a2 2 0 0 0-2 2v6c0 .364.097.706.268 1H4.182A4.182 4.182 0 0 1 .95 9.164z"></path><path fill="currentColor" d="M11 8a1 1 0 0 0-1 1v1h6V9a1 1 0 0 0-1-1z"></path><path fill="currentColor" d="M16 11h-6v2h6z"></path><path fill="currentColor" 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1.987.688.232.138.378.28.46.426.078.136.12.31.08.564-.057.364-.38.685-1.218.909-.814.217-1.925.285-3.17.285a.5.5 0 0 0 0 1c1.255 0 2.479-.066 3.428-.32.925-.246 1.792-.733 1.948-1.718.071-.452.003-.86-.197-1.213-.196-.344-.494-.598-.817-.792-.63-.377-1.487-.6-2.25-.797l-.02-.005c-.8-.207-1.506-.39-2.005-.667-.243-.135-.4-.273-.489-.412a.74.74 0 0 1-.102-.516.72.72 0 0 1 .205-.443c.115-.114.291-.217.548-.293.524-.155 1.277-.167 2.17-.05 1.776.232 3.9.944 5.357 1.673a.5.5 0 1 0 .448-.894"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">운송</span></span></a></li><li><a href="/manufacturing/" data-interaction-type="link-block" role="link" aria-label="제조" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 kQNzkN sc-7fb4ed4f-7 cOSSCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27613%27%20height=%27613%27/%3e"/></span><img alt="짐을 들고 여행하는 사람이 휴대폰으로 도움 요청을 보내고 있습니다. "마일리지 포인트를 사용하여 다음 항공편을 업그레이드할 수 있나요?"라는 메시지가 표시됩니다. "물론이죠! 예약이 업데이트되었습니다."라는 메시지와 함께 항공편 세부 정보가 첨부되어 있습니다." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="짐을 들고 여행하는 사람이 휴대폰으로 도움 요청을 보내고 있습니다. "마일리지 포인트를 사용하여 다음 항공편을 업그레이드할 수 있나요?"라는 메시지가 표시됩니다. "물론이죠! 예약이 업데이트되었습니다."라는 메시지와 함께 항공편 세부 정보가 첨부되어 있습니다." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/hero@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x.png"/></noscript></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 bPKgTp"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ctMkZJ Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">Zendesk AI 사용 효과</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">모든 상호작용에 지능을 접목</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 eLUMSV bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11m5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">일선 업무 자동화</h5><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">고객이 너무 많다는 것은 즐거운 비명입니다. AI 상담사를 활용하여 높은 수요를 관리하고 고객과의 상호작용을 손쉽게 해결하세요.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11m5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">상담사 역량 강화</h5><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">상담사의 업무가 그 어느 때보다 쉬워졌습니다. 고객과의 상호작용을 처리하는 방법에 대해 모든 전후상황과 지침를 제시하는 AI 툴을 상담사에게 제공하세요.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11m5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">대규모 운영</h5><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">고객 서비스 운영을 최적화하는 방법에 대해 완전한 가시성을 확보하세요. AI를 사용하여 고객에게 놀라움을 주고, 상담사의 사기를 높이고, 워크플로우를 간소화하세요.</p></div></li></ul></div><div class="StyledCol-sc-inuw62-0 gejsav Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/benefits@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/benefits@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/benefits@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/benefits@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/benefits@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/benefits@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/benefits@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/benefits@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/benefits@2x.png"/></noscript></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 iIrHlx"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cItqap Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">AI 기반 봇 <span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">New</span></span></h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">부족한 부분을 채워주는 AI 상담사</h2><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk AI 상담사는 일반 봇보다 더욱 지능이 뛰어나고 안정적이며 독립적입니다. 고객 서비스가 최고의 주특기이기 때문에 상담사의 업무 부담을 덜어주고 더 복잡한 상호작용을 처리할 줄도 압니다.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/service/ai/ai-agents/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jGnnyv Buttonstyle__ButtonRoot-sc-17obadd-3 ftltma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">AI 상담사 보러가기</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">AI 상담사 보러가기</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 cOLNgD Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" 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Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ekVxZi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" 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clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/macro-suggestions@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/macro-suggestions@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/macro-suggestions@2x.png"/></noscript></span></span></div></div><div class="StyledCol-sc-inuw62-0 hSNlev Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">두뇌 능력 증강</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">New</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk의 지능형 AI 어시스턴트는 조언 그 이상의 역할을 합니다. 비즈니스 정책에 따라 상담사에게 응답과 조치를 제안하여 업무를 수행합니다.</p><a target="_blank" rel="noopener noreferrer" href="https://docs.google.com/forms/d/e/1FAIpQLScGakdE_-tbmE1hX_Xxo59gUR4j80rqhox_cGBhUhPh7S_qWg/viewform" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 inygVt" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">조기 액세스 받기</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">몇 초 만에 개인화된 답장 제공</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">생성형 AI 답변을 활용하면 CSAT 점수가 급상승합니다. 상담사는 텍스트 확장 및 어조 전환을 활용해 답변에 개인화된 느낌을 더할 수 있습니다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg 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class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">상담사에게 모든 세부 정보를 전달</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">워크스페이스 내에서 고객과의 모든 상호작용에 대한 전체 전후상황을 제공하여 상담사의 업무를 든든하게 지원합니다. 따라서 고객과 대화를 시작하기도 전에 상담사는 고객이 무엇을 원하는지, 고객이 어떻게 느끼는지 알 수 있습니다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:3" role="button" tabindex="0" aria-controls=":Rki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">신뢰할 수 있는 제안 받기</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">New</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:3" aria-hidden="true" aria-labelledby=":Rki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">AI 제안을 사용해 일반적인 응답을 자동화하여 상담사는 상황을 더 빠르게 해결할 수 있습니다. 아울러, 필요한 경우에는 고객과의 상호작용에 대한 AI 안내를 받을 수도 있습니다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">워크플로우 최적화</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">고객 경험 전체를 개편</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eecxgT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 kpooIS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">고객의 마음을 꿰뚫는 능력</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">고객이 무엇을 원하는지, 어떻게 느끼는지, 어떤 언어를 사용하는지 자동으로 파악합니다. 여기서 더 나아가 무엇을 감지하고 포착해야 할 지를 맞춤화하여 중요한 정보를 항상 전면에 표시합나다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">수작업 라우팅은 이제 그만</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">힘들게 애쓰지 않고도 해결 시간을 단축할 수 있습니다. 고객이 원하는 것, 고객이 느끼는 감정, 업무에 가장 적합한 상담사를 바탕으로, 고객 문의를 자동으로 라우팅합니다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">다음에 자동화할 사항을 예측</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">AI가 티켓의 전후상황을 분석하여 무엇을 자동화해야 하는 지에 대해 미리 저장된 새로운 응답을 제안하므로 시간 소모적인 작업은 목록에서 제거됩니다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:3" role="button" tabindex="0" aria-controls=":Rkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">즉석으로 콘텐츠 생성</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:3" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">몇 가지 요점을 자동으로 전체 도움글로 전환합니다. '게시'를 누르고 GenAI를 사용하여 고객에게 즉각적인 답변을 찾아 제안합니다.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 djYrGF">추천글</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 ezaNnp Gridstyle__Row-sc-1uhmtis-1 sc-5c0a1753-0 bEEqbX VEubq" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-5c0a1753-1 fzJhTh"><div class="slick-slider sc-5c0a1753-7 cSXbfr slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:700%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Grove.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Grove.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Grove.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Grove.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Grove.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Grove.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Grove.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">95<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">메시징에 대한 CSAT</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>80<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">채팅 상담 감소</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">“개발자의 지원 없이 AI를 즉시 구현할 수 있었습니다. 우리가 그것을 해낼 수 있을 것이라고는 결코 생각조차 할 수 없었죠.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Aashley Malsbury</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">선임 운영 관리자, Grove</p></div></div><a href="/customer/grove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Liberty.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Liberty.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Liberty.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Liberty.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">+</span>9<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">CSAT 증가</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>73<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">응답 시간 단축</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">“Zendesk AI 덕분에 요청을 읽고 수작업으로 분류하는 데 시간을 낭비하는 대신 품질 관리, 코칭과 같은 작업에 더 집중하고 있습니다.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Ian Hunt</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Liberty London 고객 서비스 이사</p></div></div><a href="/customer/liberty-london/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Photobucket.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>30<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">연간 요청량 감소</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">96<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">메시징에 대한 CSAT</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">"봇은 상담사가 오프라인일 때 도움이 필요한 사용자에게 적합합니다. 이메일을 보내고 다음 날까지 기다렸다가 답변을 받는 대신 봇과 상호작용하여 신속하게 답변을 받을 수 있습니다."</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Trishia Mercado</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Photobucket, Member Engagement 팀 이사</p></div></div><a href="/customer/photobucket/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Grove.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Grove.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Grove.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Grove.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Grove.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Grove.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Grove.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">95<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">메시징에 대한 CSAT</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>80<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">채팅 상담 감소</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">“개발자의 지원 없이 AI를 즉시 구현할 수 있었습니다. 우리가 그것을 해낼 수 있을 것이라고는 결코 생각조차 할 수 없었죠.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Aashley Malsbury</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">선임 운영 관리자, Grove</p></div></div><a href="/customer/grove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div><div data-index="3" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Liberty.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Liberty.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Liberty.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Liberty.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">+</span>9<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">CSAT 증가</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>73<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">응답 시간 단축</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">“Zendesk AI 덕분에 요청을 읽고 수작업으로 분류하는 데 시간을 낭비하는 대신 품질 관리, 코칭과 같은 작업에 더 집중하고 있습니다.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Ian Hunt</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Liberty London 고객 서비스 이사</p></div></div><a href="/customer/liberty-london/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Photobucket.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>30<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">연간 요청량 감소</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">96<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">메시징에 대한 CSAT</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">"봇은 상담사가 오프라인일 때 도움이 필요한 사용자에게 적합합니다. 이메일을 보내고 다음 날까지 기다렸다가 답변을 받는 대신 봇과 상호작용하여 신속하게 답변을 받을 수 있습니다."</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Trishia Mercado</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Photobucket, Member Engagement 팀 이사</p></div></div><a href="/customer/photobucket/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Grove.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Grove.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Grove.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Grove.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Grove.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Grove.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Grove.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">95<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">메시징에 대한 CSAT</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure"><span class="stat-char">-</span>80<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">채팅 상담 감소</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">“개발자의 지원 없이 AI를 즉시 구현할 수 있었습니다. 우리가 그것을 해낼 수 있을 것이라고는 결코 생각조차 할 수 없었죠.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Aashley Malsbury</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">선임 운영 관리자, Grove</p></div></div><a href="/customer/grove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">고객 사례 보기</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-5c0a1753-2 hVvdev"><nav class="sc-5c0a1753-4 falVfQ"><button data-interaction-type="button-icon-secondary" aria-label="Previous testimonial" class="Linkstyle__LinkRoot-sc-6d6yp9-6 fXMdrz Buttonstyle__ButtonRoot-sc-17obadd-3 yrISJ"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="m5.052 12.85 3.549 3.55-1.202 1.202L1.798 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src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iaCeLg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ctMkZJ Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">Advanced Data Privacy and Protection</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">대기업 수준의 보안 & 개인정보 보호</h2><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">고객 데이터를 안전하게 유지하는 것은 필수이므로 Zendesk AI는 모든 Zendesk 제품에 적용되는 동일한 표준을 따릅니다. 더 강력한 보호가 필요한 업계를 위해 Advanced Data Privacy and Protection 추가 기능은 한 차원 높은 보안을 제공합니다.</p><a href="/trust-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 exfqNf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">자세한 정보 보기</span></a></div><div class="StyledCol-sc-inuw62-0 gejsav Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/adpp@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/adpp@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/adpp@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/adpp@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/adpp@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/adpp@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/adpp@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/adpp@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/adpp@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kiaeFX"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gsSPGp Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">자주 묻는 질문</h2></div><div class="StyledCol-sc-inuw62-0 iQTSUS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk 어드밴스드 AI 기능에 액세스하려면 어떻게 해야 하나요?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rl676:--panel:0" aria-hidden="false" aria-labelledby=":Rl676:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Support 및 Suite Professional 플랜 이상을 사용하는 고객은 어드밴스드 AI를 사용할 수 있습니다.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk 어드밴스드 AI의 이용료는 어떻게 되나요?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:1" aria-hidden="true" aria-labelledby=":Rl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">전체 가격 및 패키지 정보는 <a 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data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk Suite와 어드밴스드 AI에는 어떤 기능이 포함되어 있나요?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:2" aria-hidden="true" aria-labelledby=":Rl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk는 컨텍스트 패널의 기본 봇, 매크로, 지식을 포함하여 현재 Suite 제품 내에서 일부 AI 및 봇 기능을 이미 제공하고 있습니다. 어드밴스드 AI 추가 기능은 어드밴스드 봇, 상담사용 생성형 AI 도구, 지능형 분류, 관리자를 위한 매크로 제안을 비롯해 상담사와 관리자의 업무를 지원하는 새로운 AI 기능을 제공합니다. 자세한 정보는 당사 <a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">플랜 및 패키지</span></a>를 확인하세요.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk가 내 데이터를 어떻게 보호하나요?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" 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있습니다. 당사는 GDPR을 포함한 <a href="/trust-center/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">규정</span></a>을 준수합니다. 당사의 머신 러닝 작업은 데이터 지역성 및 삭제 권한을 존중하며, 정확성을 추구하는 원칙에 따라 진행됩니다. 당사의 자세한 접근 방식은 <a href="/newsroom/articles/building-responsible-ai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">여기</span></a>에서 확인하세요.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk 의도 모델은 어떤 산업 분야를 지원하나요?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:4" aria-hidden="true" aria-labelledby=":Rl676:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk AI는 금융 서비스, 보험, IT, HR, 여행, 환대 산업, 관광, 소매업, 소프트웨어, 미디어, 엔터테인먼트 분야에 대해 사전 학습이 완료되어 있습니다.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk는 OpenAI와 어떻게 협력 하나요?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:5" aria-hidden="true" aria-labelledby=":Rl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk는 4월에 <a href="/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">OpenAI와 파트너십</span></a>을 발표했습니다. OpenAI의 GPT-3 및 GPT-4 모델은 업계를 선도하는 대규모 언어 모델로, 고객 경험 영역에서 적절히 사용된다면 엄청난 잠재력을 발휘할 수 있습니다. 현재 Zendesk에서는 상담사 및 지식창고를 위한 요약, 확장, 어조 전환과 같은 기능과 봇을 위한 생성형 응답 및 페르소나를 지원하는 데 OpenAI를 사용하고 있습니다.</p></div></section></div></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">추가 리소스</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 ezPpYm slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> Previous</button><div class="slick-list"><div class="slick-track" style="width:125%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block"></div></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/blog/zendesk-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ksGBVc LinkCardstyle__LinkCardRoot-sc-1cb7jpg-3 LQybj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27355%27%20height=%27266%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-ai/resources-1.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/resources-1.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/resources-1.png"/></noscript></span></span><div class="LinkCardstyle__LinkCardContent-sc-1cb7jpg-2 etrIKT"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M15 1h-4v14h1.5a2.5 2.5 0 0 0 2.5-2.5z"></path><path fill="currentColor" d="M10 4H6v11h4z"></path><path fill="currentColor" d="M5 7H1v5.5A2.5 2.5 0 0 0 3.5 15H5z"></path></svg> 보고서</h2><p class="Headingstyle__HeadingRoot-sc-150xww-0 eJzNEL">AI의 힘 활용</p></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" class="LinkCardstyle__StyledArrowRight-sc-1cb7jpg-1 fnDxxS"><path fill="currentColor" d="M18.948 11.15 15.399 7.6l1.202-1.202L22.202 12l-5.601 5.6-1.202-1.202 3.549-3.549H3v-1.7z"></path></svg></span></a></div></div></div><div data-index="2" 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27355%27%20height=%27266%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"se":"https://www.zendesk.com/se/service/ai/","es":"https://www.zendesk.es/service/ai/","tw":"https://www.zendesk.tw/service/ai/","mx":"https://www.zendesk.com.mx/service/ai/","de":"https://www.zendesk.de/service/ai/","dk":"https://www.zendesk.com/dk/service/ai/","fr":"https://www.zendesk.fr/service/ai/","nl":"https://www.zendesk.nl/service/ai/","th":"https://www.zendesk.com/th/service/ai/","hk":"https://www.zendesk.hk/service/ai/","kr":"https://www.zendesk.kr/service/ai/","in":"https://www.zendesk.com/in/service/ai/","au":"https://www.zendesk.com/au/service/ai/","sg":"https://www.zendesk.com/sg/service/ai/","it":"https://www.zendesk.com/it/service/ai/","us":"https://www.zendesk.com/service/ai/","br":"https://www.zendesk.com.br/service/ai/","gb":"https://www.zendesk.co.uk/service/ai/","jp":"https://www.zendesk.co.jp/service/ai/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","zen-1":"인공 지능","zen-2":"Zendesk AI는 이미 고객 서비스를 지원합니다","zen-3":"Zendesk AI는 유일하게 수십억 건의 실제 고객 서비스 상호 작용을 기반으로 합니다. 고객 경험을 파악하고 있기 때문에 처음부터 더 저렴한 비용으로 맞춤형 지원을 제공합니다.","zen-4":"영업팀 문의","zen-5":"무료 평가판","zen-6":"250","zen-7":"백만","zen-8":"AI를 통한 더 나은 티켓 처리","zen-9":"35.5","zen-10":"년","zen-11":"2021년 이후 절약된 상담사 응대 시간","zen-12":"18","zen-13":"AI 모델 훈련에 사용된 티켓 수","zen-14":"비즈니스용 전문 CX","zen-15":"당사는 6년 동안 고객 경험 AI를 구축해 왔습니다. 귀사의 서비스 플랜에 적합한 방법을 안내해 드립니다.","zen-16":"상담사 추가 지원","zen-17":"상담사 AI 도구가 응답을 제안하고 고객 의도를 파악하여 상담사의 대응력을 향상시킵니다. ","zen-18":"엉터리 봇은 잊으세요","zen-19":"Zendesk 봇은 수동 조작 없이 스스로 요청을 해결하거나 올바른 상담사를 연결합니다.","zen-20":"곧바로 향상된 지원을 제공합니다","zen-21":"개발자나 데이터 과학자 없이도 대화를 분류하고, 워크플로우를 원활하게 처리하며, 지식 격차를 해소합니다.","zen-22":"Zendesk + OpenAI","zen-23":"Zendesk는 OpenAI를 기반으로 한 새로운 AI 기능을 개발하고 있습니다. CX에 특화된 Zendesk AI와 OpenAI의 대형 언어 모델과 함께, AI는 그 어느 때보다 인간에 더욱 가깝습니다.","zen-24":"더 보기","zen-25":"상담사 업무 효율성","zen-26":"AI를 통해 상담사 업무 효율성 개선","zen-27":"상담사는 여전히 고객 서비스 운영의 핵심입니다. Zendesk AI는 상담사의 능력을 확장하여 팀의 성공과 생산성을 제고하는 동시에 보다 발전적인 고객과의 소통을 도모합니다.","zen-28":"상담사에게 전체 전후상황 제공","zen-29":"업계 최고 수준의 분류 도구를 구축하여 메시지와 이메일의 수동 정렬 및 우선순위 지정 작업을 줄입니다. 대화가 시작되기도 전에 상담사는 고객이 무엇을 원하는지, 고객이 어떻게 느끼는지 알 수 있습니다.","zen-30":"해결 시간 단축","zen-31":"\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003e워크스페이스에 내장된 지식\u003c/a\u003e을 통해 요청을 보다 신속하게 해결합니다. AI를 사용해 상담사에 핵심 인사이트를 보여주고 문제를 해결하기 위한 제안을 제공합니다.","zen-32":"올바른 정보 표시","zen-33":"상담사에게 맞춤형 추천 문서를 제공하여 각 대화의 적재적소에 고객과 공유할 수 있도록 합니다.","zen-34":"반복 업무 감소","zen-35":"봇을 통해 이름, 이메일, 이슈 유형(의도)과 같은 고객 정보를 수집합니다. Zendesk AI는 일반적인 요청을 분류하고 해결하므로 상담사가 가장 중요한 작업에 집중할 수 있습니다.","zen-36":"봇 \u0026 자동화","zen-37":"투박하고 비효율적인 봇은 잊으세요","zen-38":"Zendesk 봇을 사용하면 AI가 팀의 연장선인 것처럼 느껴집니다. 봇은 요구 사항을 예측하고 셀프 서비스를 촉진하며 모든 고객에게 즉각적인 답변을 제공합니다.","zen-39":"봇 빌더 가이드 읽기","zen-40":"메시징을 통한 연중무휴 회원 지원","zen-41":"\"봇은 상담사가 오프라인일 때 도움이 필요한 사용자에게 적합합니다. 봇과 상호작용하여 신속하게 답변을 얻을 수 있습니다. 이메일을 보내고 다음날까지 기다렸다가 연락을 받는 대신 질문에 대한 답변을 바로 받을 수 있습니다.\"","zen-42":"Trishia Mercado","zen-43":"Photobucket, Member Engagement 팀 이사","zen-44":"사례 읽기","zen-45":"-30%","zen-46":"연간 티켓 감소율","zen-47":"-17%","zen-48":"최초 해결 시간 단축률","zen-49":"96%","zen-50":"메시징에 대한 CSAT","zen-51":"자주 묻는 질문","zen-52":"Zendesk Suite와 어드밴스드 AI에는 어떤 기능이 포함되어 있나요?","zen-53":"Zendesk는 컨텍스트 패널의 기본 봇, 매크로, 지식을 포함하여 현재 Suite 제품에 일부 AI 및 봇 기능을 이미 제공하고 있습니다. 어드밴스드 AI 추가 기능은 어드밴스드 봇, 상담사용 AI 도구, 지능형 분류, 관리자를 위한 매크로 추천을 비롯한 새로운 AI 기능을 제공합니다. 자세한 정보는 \u003ca href=\"/pricing/\"\u003e당사 플랜 및 패키지를 확인하세요\u003c/a\u003e.","zen-54":"어드밴스드 AI 사용 자격이 어떻게 되나요? ","zen-55":"어드밴스드 AI는 현재 Suite Professional 플랜 이상의 고객이 사용할 수 있습니다. 사용 가능 여부를 확인하려면 \u003ca href=\"/contact/\"\u003e당사 영업팀에 문의하세요\u003c/a\u003e.","zen-56":"Zendesk 어드밴스드 AI의 이용료는 어떻게 되나요?","zen-57":"전체 가격 및 패키지 정보는 \u003ca href=\"/pricing/\"\u003e여기\u003c/a\u003e를 참조하세요.","zen-58":"Zendesk가 내 데이터를 어떻게 보호하나요?","zen-59":"당사는 \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e투명성 유지를 위해 노력하고 있으며\u003c/a\u003e, 명시적인 허가를 받은 데이터만 사용합니다. 당사는 GDPR을 포함한 \u003ca href=\"/trust-center/\"\u003e규정\u003c/a\u003e을 준수합니다. 당사의 머신 러닝 작업은 훈련 데이터의 익명성을 지키고, 데이터 지역성 및 삭제 권한을 존중하며, 정확성을 추구하는 원칙에 따라 진행됩니다. 당사의 자세한 접근 방식은 \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e여기\u003c/a\u003e에서 확인하세요.","zen-60":"리소스","zen-61":"AI의 잠재력 활용","zen-62":"AI는 고객 서비스 팀이 확장하고 민첩성을 유지할 수 있도록 지원합니다.","zen-63":"무료 보고서 받기","zen-64":"미래는 생성형 AI의 시대가 될까요?","zen-65":"챗GPT 및 기타 대규모 언어 모델이 CX를 변화시키는 방법","zen-66":"문서 읽기","zen-67":"AI를 통한 비용 절감","zen-68":"AI를 사용해 고객과 긴밀한 관계를 유지하면서 비용 제어","zen-69":"지금 살펴보기","zen-70":"기본 제공 인텔리전스 사용","zen-71":"지능형 분류를 활성화하면 티켓에 전체 컨텍스트가 자동으로 추가됩니다.","zen-72":"지금, Zendesk AI와 시작하세요","zen-73":"10억","zen-74":"Zendesk Relate","zen-75":"Zendesk AI의 혜택을 자세히 알아보세요","zen-76":"지금 등록하기","zen-77":"지금 보기","_tms_delivery":"2024-08-13 17:05:33","_edit_lock":"1730191579:5504","_edit_last":"3261","zen-next-biz-eyebrow":"\u003cstrong\u003eAI로 비용 절감\u003c/strong\u003e CX용 AI가 과연 어떻게 비즈니스 성공을 가능하게 해 줄 '잃어버린 고리'인지 알아보세요.","zen-next-biz-eyebrow-cta":"플레이북 받기","zen-economist-webinar-eyebrow":"\u003cstrong\u003eNext in Business\u003c/strong\u003e Economist Impact를 통해 AI가 CX 업계를 어떻게 변화시키고 있는지 알아보세요.","zen-economist-webinar-eyebrow-cta":"지금 등록하기","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003eThe Next Big Zendesk AI Drop.\u003c/strong\u003e 10월 5일 Zendesk의 가상 제품 공개 이벤트에 함께하세요.","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003eThe Next Big Zendesk AI Drop.\u003c/strong\u003e Zendesk의 가상 제품 공개를 놓치지 마세요.","zen-register-now":"지금 등록하기","zen-watch-now":"지금 보기","zen-common-contact-sales":"영업팀 문의","zen-common-new":"New","zen-common-getearlyaccess":"조기 액세스 받기","zen-common-getthedetails":"자세한 정보 보기","zen-common-watchkeynote":"기조 연설 보기","zen-common-readcustomerstory":"고객 사례 보기","zen-hero-supertitle":"인공 지능","zen-hero-heading":"Zendesk AI는 이미 고객 서비스를 언급합니다","zen-hero-text":"Zendesk AI는 유일하게 수십억 건의 실제 고객 서비스 상호 작용을 기반으로 합니다. 고객 경험을 이해하므로 별도의 추가 작업 없이 첫날부터 강력한 개인 맞춤형 지원을 제공할 수 있습니다. ","zen-hero-alt":"보라색 배경의 아치형 입구에서 흰색 빛이 비칩니다. 문앞에 서 있는 사람은 헤드셋과 노트북을 들고 있습니다. 이제 AI의 힘을 활용한 고객 서비스를 본격적으로 제공할 준비가 되었습니다.","zen-benefits-supertitle":"이점","zen-benefits-heading":"비즈니스용 전문 CX","zen-benefits-card1-heading":"상담사 추가 지원","zen-benefits-card1-text":"AI 도구는 응답을 제안하고 고객의 의도를 감지하여 상담사가 더 나은 서비스를 제공할 수 있도록 지원합니다.","zen-benefits-card1-alt":"두 손을 겹쳐서 AI가 상담사가 어떻게 지원할 수 있는지를 나타냅니다.","zen-benefits-card2-heading":"엉터리 봇은 잊으세요","zen-benefits-card2-text":"Zendesk 봇은 수동 조작 없이 스스로 요청을 해결하거나 올바른 상담사를 연결합니다.","zen-benefits-card2-alt":"녹색 로봇 머리는 낡아 보이는데, 이는 AI가 오래된 고객 경험 봇을 어떻게 쓸모없고 도움이 되지 않게 만드는지 보여줍니다.","zen-benefits-card3-heading":"비즈니스 니즈에 맞게 원하는 대로 바꾸세요.","zen-benefits-card3-text":"맞춤형 의도 레이블과 AI 기반 인사이트를 통해 운영을 최적화하세요. 요구 사항을 예측하고 올바른 답변을 제공할 수 있습니다.","zen-benefits-card3-alt":"손이 렌치를 잡는 것처럼 Zendesk AI는 비즈니스 기능을 개선하는 도구입니다.","zen-genai-supertitle":"생성형 AI","zen-genai-heading":"AI가 알아서 처리하게 하세요","zen-genai-text":"고객 지원이 항상 쉬운 것은 아닙니다. OpenAI 기반의 Zendesk 생성형 AI로 더 쉽게 작업할 수 있습니다. 몇 번의 클릭만으로 어조를 바꾸고, 자동으로 지원 문서를 작성하고, 사람처럼 말하는 봇을 배치할 수 있습니다.","zen-genai-cta-1":"사전 체험 프로그램 받기","zen-genai-cta-2":"기조 연설 보기","zen-bots-supertitle":"봇 \u0026 자동화","zen-bots-heading":"봇이 이렇게 유용했던 적은 없었습니다.","zen-bots-accordion1-heading":"더 이상 봇을 돌볼 필요가 없습니다.","zen-bots-accordion1-text":"생성형 AI 기반 봇은 자연스러운 인간 언어로 고객을 지원합니다. 브랜드에 맞는 톤을 설정한 다음, 봇이 스스로 올바른 정보를 공유하는 것을 지켜보세요.","zen-bots-accordion2-heading":"데이터 기반 자동화 제안 받기","zen-bots-accordion2-text":"일반적인 문제에 대해 봇을 사전 교육하고, 과거 봇 대화를 사용하여 봇 지원이 필요한 주제를 정확하게 제안합니다. 고객은 기다릴 필요 없이 정확한 맞춤형 지원을 받을 수 있습니다.","zen-bots-accordion2-cta":"의도 사용 방법","zen-bots-accordion3-heading":"몇 번의 클릭만으로 봇 만들기","zen-bots-accordion3-text":"봇은 요구 사항을 예측하고 셀프 서비스를 촉진하며 모든 고객에게 즉각적인 답변을 제공합니다. 모든 Zendesk 플랜에서 사용할 수 있습니다.","zen-bots-accordion3-cta":"봇 빌더 가이드 읽기","zen-agents-supertitle":"상담사 업무 효율성","zen-agents-heading":"상담사 생산성의 신기원","zen-agents-accordion1-heading":"정확한 문제 해결","zen-agents-accordion1-text":"상담사는 AI를 통해 메시지를 빠르게 확장, 요약, 톤을 전환하여 빠르고 일관성 있게 문제를 해결할 수 있습니다.","zen-agents-accordion2-heading":"상담사에게 전체 전후상황 제공","zen-agents-accordion2-text":"업계 최고 수준의 분류 도구를 구축하여 메시지와 이메일의 수동 정렬 및 우선순위 지정 작업을 줄입니다. 대화가 시작되기도 전에 상담사는 고객이 무엇을 원하는지, 고객이 어떻게 느끼는지 알 수 있습니다.","zen-agents-accordion3-heading":"해결 시간 단축","zen-agents-accordion3-text":"\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003e워크스페이스에 내장된 지식\u003c/a\u003e을 통해 요청을 보다 신속하게 해결합니다. AI를 사용하여 상담사에게 주요 인사이트, 티켓 및 통화 요약, 유사한 티켓을 보여준 다음 문제 해결을 위한 제안을 제공합니다.","zen-agents-accordion4-heading":"올바른 정보 표시","zen-agents-accordion4-text":"상담사에게 맞춤형 추천 문서를 제공하여 각 대화의 적재적소에 고객과 공유할 수 있도록 합니다.","zen-knowledgebase-supertitle":"지능형 지식창고","zen-knowledgebase-heading":"더욱 스마트해진 셀프 서비스","zen-knowledgebase-text":"몇 개의 글머리 기호를 자동으로 전체 기사로 전환합니다. 한 번 만들어서 전체 지원 센터에서 업데이트하세요. 친근한 분위기에서 공식적인 분위기로 전환할 수도 있습니다. 어떤 문서가 누락되었는지 확실하지 않은 경우 콘텐츠 단서가 목록을 제안합니다.","zen-knowledgebase-cta":"지식창고 살펴보기","zen-customerstories-supertitle":"추천글","zen-customerstories-slide1-quote":"“Zendesk AI 덕분에 요청을 읽고 수작업으로 분류하는 데 시간을 낭비하는 대신 품질 관리, 코칭과 같은 작업에 더 집중하고 있습니다.”","zen-customerstories-slide1-cited":"Ian Hunt","zen-customerstories-slide1-title":"Liberty London 고객 서비스 이사","zen-customerstories-slide1-company":"Liberty London","zen-customerstories-slide1-stat1-figure":"9+","zen-customerstories-slide1-stat1-data":"CSAT 증가","zen-customerstories-slide1-stat2-figure":"-73%","zen-customerstories-slide1-stat2-data":"응답 시간 단축","zen-customerstories-slide2-quote":"“개발자의 지원 없이 AI를 즉시 구현할 수 있었습니다. 우리가 그것을 해낼 수 있을 것이라고는 결코 생각조차 할 수 없었죠.”","zen-customerstories-slide2-cited":"Aashley Malsbury","zen-customerstories-slide2-title":"선임 운영 관리자, Grove","zen-customerstories-slide2-company":"Grove","zen-customerstories-slide2-stat1-figure":"95%","zen-customerstories-slide2-stat1-data":"메시징에 대한 CSAT","zen-customerstories-slide2-stat2-figure":"-80%","zen-customerstories-slide2-stat2-data":"채팅 상담 감소","zen-customerstories-slide3-quote":"\"봇은 상담사가 오프라인일 때 도움이 필요한 사용자에게 적합합니다. 이메일을 보내고 다음 날까지 기다렸다가 답변을 받는 대신 봇과 상호작용하여 신속하게 답변을 받을 수 있습니다.\"","zen-customerstories-slide3-cited":"Trishia Mercado","zen-customerstories-slide3-title":"Photobucket, Member Engagement 팀 이사","zen-customerstories-slide3-company":"Photobucket","zen-customerstories-slide3-stat1-figure":"-30%","zen-customerstories-slide3-stat1-data":"연간 요청량 감소","zen-customerstories-slide3-stat2-figure":"96%","zen-customerstories-slide3-stat2-data":"메시징에 대한 CSAT","zen-employeeexperience-supertitle":"직원 경험을 위한 AI","zen-employeeexperience-heading":"내부 팀을 자유롭게 하세요","zen-employeeexperience-text":"반복적인 요청은 수백만 건의 HR 및 IT 상호 작용에 대해 사전 학습된 봇에게 맡기세요. 또한 민감한 주제를 적절한 팀으로 바로 라우팅하도록 의도를 설정하여 모든 사람이 올바른 작업에 집중할 수 있도록 할 수 있습니다. ","zen-employeeexperience-cta":"자세한 정보 보기","zen-employeeexperience-alt":"보라색 스웨터를 입은 한 사람이 노트북 앞에 앉아 내부 팀 요청에 대해 다른 직원을 돕고 있습니다. 직원에게 보내는 메시지에는 \"제가 도와드릴 수 있습니다! 이 문제를 IT 부서로 에스컬레이션하시죠.\"","zen-dataprotection-supertitle":"데이터 보호","zen-dataprotection-heading":"기업 규모의 보안 \u0026 프라이버시","zen-dataprotection-text":"고객 데이터를 안전하게 보호하는 것이 얼마나 중요한지 잘 알고 있기 때문에 Zendesk AI에는 모든 Zendesk 제품에 적용되는 것과 동일한 표준이 적용됩니다. 더 강력한 보호가 필요한 업계를 위해 고급 데이터 프라이버시 및 보호 추가 기능은 한 차원 높은 보안을 제공합니다.","zen-dataprotection-cta":"자세한 정보 보기","zen-dataprotection-alt":"투명한 상자 안에 고객 데이터를 나타내는 여러 가지 색의 구슬이 들어 있습니다. 두 개의 금색 자물쇠가 상자 바로 바깥에 있어 데이터를 보호합니다.","zen-faq-heading":"자주 묻는 질문","zen-faq-faq1-question":"Zendesk AI에 액세스하려면 어떻게 하나요?","zen-faq-faq1-answer":"현재 어드밴스드 AI는 현재 Suite Professional 플랜 또는 그 이상의 고객이 사용할 수 있습니다. 새로운 생성형 AI 기능을 사용해보고 싶으시다면 \u003ca href=\"https://forms.gle/dRxkfG2Nd4S1SnhW6\"\u003e여기에 가입\u003c/a\u003e하세요.","zen-faq-faq2-question":"Zendesk 어드밴스드 AI의 이용료는 어떻게 되나요?","zen-faq-faq2-answer":"전체 가격 및 패키지 정보는 \u003ca href=\"/pricing/\"\u003e여기\u003c/a\u003e를 참조하세요.","zen-faq-faq3-question":"어드밴스드 AI와 표준 AI에는 어떤 기능이 포함되어 있나요?","zen-faq-faq3-answer":"Zendesk는 컨텍스트 패널의 기본 봇, 매크로, 지식을 포함하여 현재 Suite 제품에 일부 AI 및 봇 기능을 이미 제공하고 있습니다. 어드밴스드 AI 추가 기능은 어드밴스드 봇, 상담사용 AI 도구, 지능형 분류, 관리자를 위한 매크로 추천을 비롯한 새로운 AI 기능을 제공합니다. 자세한 정보는 \u003ca href=\"/pricing/\"\u003e당사 플랜 및 패키지를 확인하세요\u003c/a\u003e.","zen-faq-faq4-question":"Zendesk가 내 데이터를 어떻게 보호하나요?","zen-faq-faq4-answer":"저희는 투명성을 위해 최선을 다하고 있습니다. 당사는 GDPR을 포함한 \u003ca href=\"/trust-center/\"\u003e규정\u003c/a\u003e을 준수합니다. 당사의 머신 러닝 작업은 데이터 지역성 및 삭제 권한을 존중하며, 정확성을 추구하는 원칙에 따라 진행됩니다. 당사의 자세한 접근 방식은 \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e여기\u003c/a\u003e에서 확인하세요.","zen-faq-faq5-question":"의도 모델에서 지원되는 산업은 무엇인가요?","zen-faq-faq5-answer":"Zendesk AI는 금융 서비스, 보험, IT, HR, 여행, 접객업, 관광, 소매업 및 소프트웨어에 대해 사전 학습이 완료되어 있습니다.","zen-faq-faq6-question":"Zendesk는 OpenAI와 어떻게 협력 하나요?","zen-faq-faq6-answer":"Zendesk는 4월에 \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003eOpenAI와 파트너십\u003c/a\u003e을 발표했습니다. OpenAI의 GPT-3 및 GPT-4 모델은 업계를 선도하는 대규모 언어 모델로, 고객 경험 영역에서 적절히 사용된다면 엄청난 잠재력을 발휘할 수 있습니다. 현재 Zendesk에서는 상담사 및 지식창고를 위한 요약, 확장, 어조 전환과 같은 기능과 봇을 위한 생성형 응답 및 페르소나를 지원하는 데 OpenAI가 사용되고 있습니다.","zen-resources-supertitle":"추가 리소스","zen-resources-card1-heading":"AI의 힘 활용","zen-resources-card2-heading":"Zendesk 어드밴스드 AI 사용 모범 사례.","zen-resources-card3-heading":"AI를 사용하면 고객 신뢰를 높일 수 있습니다.","zen-resources-card4-heading":"Zendesk 다음 계획: 직원 경험을 위한 AI 세대, 보안 및 AI.","zen-resources-type-report":"보고서","zen-resources-type-article":"기사","zen-resources-type-news":"뉴스","zen-footer-supertitle":"시작하기","zen-footer-heading":"Zendesk를 무료로 사용해 보세요","zen-footer-alt":"보라색 배경에 구슬 무리가 고정되어 있습니다. 질감, 색상, 크기가 모두 다르지만 수십억 개의 서로 다르지만 겹치는 고객 데이터 포인트를 기반으로 구축된 Zendesk AI처럼 아름다운 전체로 어우러져 있습니다.","featured-image":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","zen-eyebrow-earlybird":"\u003cstrong\u003e2024 ZENDESK RELATE\u003c/strong\u003e 등록 개시: 조기 현장 등록을 받습니다.","zen-eyebrow-earlybird-cta":"$695 티켓을 구매하세요","zen-cxt24-report":"\u003cstrong\u003e2024 CX 트렌드\u003c/strong\u003e 10가지 새로운 트렌드로 지능형 CX 활용하기","zen-cxt24-report-cta":"보고서 다운로드","zen-cxt24-event":"\u003cstrong\u003e2024 CX 트렌드 이벤트\u003c/strong\u003e CX의 미래 전망 엿보기","zen-cxt24-event-cta":"지금 등록하기","zen-agents-accordion1-text-p1":"상담사가 AI를 활용하여 빠르게","zen-agents-accordion1-text-cta":"메시지의 확장, 요약, 어조 전환을 수행하여","zen-agents-accordion1-text-p2":"속도와 일관성을 유지하며 문제를 해결합니다.","zen-kb-1":"어려움 없는 문서 작성","zen-kb-2":"몇 개의 글머리 기호를 자동으로 \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6267360002714-Using-generative-AI-to-expand-and-enhance-the-tone-of-help-center-content-EAP\"\u003e온전한 문서\u003c/a\u003e로 전환할 수 있습니다. 문서를 한 번 만들어서 전체 헬프 센터에 업데이트하세요. 친근한 어조에서 정중한 어조로 전환할 수도 있습니다.","zen-kb-3":"콘텐츠 격차 파악","zen-kb-4":"추가 작업 없이 지식창고를 개선하세요. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues\"\u003e콘텐츠 단서는 머신러닝을 활용해 새로운 문서 아이디어를 발견하고 우선순위를 지정\u003c/a\u003e합니다.","zen-kb-5":"보다 빠른 정보 검색","zen-kb-6":"시맨틱 검색은 검색어의 \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide\"\u003e의미를 이해\u003c/a\u003e하여 정확한 키워드를 사용하지 않았더라도 가장 관련성이 높은 결과를 표시합니다.","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Zendesk 최대 CX 컨퍼런스의 기조 연설을 스트리밍","zen-relate24-event-eyebrow-cta":"지금 등록하기","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003e빅 이벤트 소식\u003c/strong\u003e 전 미국 대통령 영부인 Michelle Obama, Zendesk Relate에 참여!","zen-common-watchvideo":"비디오 보기","zen-relate24-event-eyebrow-body-post":"\u003cstrong\u003eZENDESK RELATE 온디맨드\u003c/strong\u003e 최신 Zendesk AI 제품 소식과 AI 기반 CX, EX, 워크포스 관리에 대한 독점 세션을 받아보세요.","zen-relate-2024-1":"인공 지능","zen-relate-2024-2":"Zendesk AI로 최상의 서비스 품질 구현","zen-relate-2024-3":"Zendesk AI는 유일하게 수십억 건의 실제 고객 서비스 상호 작용을 기반으로 합니다. 고객 경험을 제대로 알기 때문에 별도의 추가 작업 없이도 첫날부터 강력한 개인 맞춤형 지원을 제공할 수 있습니다.","zen-relate-2024-4":"Zendesk AI 사용 효과","zen-relate-2024-5":"모든 상호작용에 지능을 접목","zen-relate-2024-6":"일선 업무 자동화","zen-relate-2024-7":"고객이 너무 많다는 것은 즐거운 비명입니다. AI 상담사를 활용하여 높은 수요를 관리하고 고객과의 상호작용을 손쉽게 해결하세요.","zen-relate-2024-8":"상담사 역량 강화","zen-relate-2024-9":"상담사의 업무가 그 어느 때보다 쉬워졌습니다. 고객과의 상호작용을 처리하는 방법에 대해 모든 전후상황과 지침를 제시하는 AI 툴을 상담사에게 제공하세요.","zen-relate-2024-10":"대규모 운영","zen-relate-2024-11":"고객 서비스 운영을 최적화하는 방법에 대해 완전한 가시성을 확보하세요. AI를 사용하여 고객에게 놀라움을 주고, 상담사의 사기를 높이고, 워크플로우를 간소화하세요.","zen-relate-2024-12":"AI 기반 봇","zen-relate-2024-13":"부족한 부분을 채워주는 AI 상담사","zen-relate-2024-14":"Zendesk AI 상담사는 일반 봇보다 더욱 지능이 뛰어나고 안정적이며 독립적입니다. 고객 서비스가 최고의 주특기이기 때문에 상담사의 업무 부담을 덜어주고 더 복잡한 상호작용을 처리할 줄도 압니다.","zen-relate-2024-15":"AI 상담사 보러가기","zen-relate-2024-16":"상담사 업무 효율성","zen-relate-2024-17":"상담사를 최고의 성과자로 전환","zen-relate-2024-18":"두뇌 능력 증강","zen-relate-2024-19":"Zendesk의 지능형 AI 어시스턴트는 조언 그 이상의 역할을 합니다. 비즈니스 정책에 따라 상담사에게 응답과 조치를 제안하여 업무를 수행합니다.","zen-relate-2024-20":"몇 초 만에 개인화된 답장 제공","zen-relate-2024-21":"생성형 AI 답변을 활용하면 CSAT 점수가 급상승합니다. 상담사는 텍스트 확장 및 어조 전환을 활용해 답변에 개인화된 느낌을 더할 수 있습니다.","zen-relate-2024-22":"상담사에게 모든 세부 정보를 전달","zen-relate-2024-23":"워크스페이스 내에서 고객과의 모든 상호작용에 대한 전체 전후상황을 제공하여 상담사의 업무를 든든하게 지원합니다. 따라서 고객과 대화를 시작하기도 전에 상담사는 고객이 무엇을 원하는지, 고객이 어떻게 느끼는지 알 수 있습니다.","zen-relate-2024-24":"신뢰할 수 있는 제안 받기","zen-relate-2024-25":"AI 제안을 사용해 일반적인 응답을 자동화하여 상담사는 상황을 더 빠르게 해결할 수 있습니다. 아울러, 필요한 경우에는 고객과의 상호작용에 대한 AI 안내를 받을 수도 있습니다.","zen-relate-2024-26":"워크플로우 최적화","zen-relate-2024-27":"고객 경험 전체를 개편","zen-relate-2024-28":"고객의 마음을 꿰뚫는 능력","zen-relate-2024-29":"고객이 무엇을 원하는지, 어떻게 느끼는지, 어떤 언어를 사용하는지 자동으로 파악합니다. 여기서 더 나아가 무엇을 감지하고 포착해야 할 지를 맞춤화하여 중요한 정보를 항상 전면에 표시합나다.","zen-relate-2024-30":"수작업 라우팅은 이제 그만","zen-relate-2024-31":"힘들게 애쓰지 않고도 해결 시간을 단축할 수 있습니다. 고객이 원하는 것, 고객이 느끼는 감정, 업무에 가장 적합한 상담사를 바탕으로, 고객 문의를 자동으로 라우팅합니다.","zen-relate-2024-32":"다음에 자동화할 사항을 예측","zen-relate-2024-33":"AI가 티켓의 전후상황을 분석하여 무엇을 자동화해야 하는 지에 대해 미리 저장된 새로운 응답을 제안하므로 시간 소모적인 작업은 목록에서 제거됩니다.","zen-relate-2024-34":"즉석으로 콘텐츠 생성","zen-relate-2024-35":"몇 가지 요점을 자동으로 전체 도움글로 전환합니다. '게시'를 누르고 GenAI를 사용하여 고객에게 즉각적인 답변을 찾아 제안합니다.","zen-relate-2024-36":"직원 경험을 위한 AI","zen-relate-2024-37":"내부 팀을 업무 부담에서 해방","zen-relate-2024-38":"반복적인 요청은 수백만 건의 HR 및 IT 상호 작용에 대해 사전 학습된 봇에게 맡기세요. 민감한 주제는 적절한 팀으로 라우팅되므로, 모든 직원이 적절한 업무에 집중할 수 있도록 해줍니다.","zen-relate-2024-39":"Advanced Data Privacy and Protection","zen-relate-2024-40":"대기업 수준의 보안 \u0026 개인정보 보호","zen-relate-2024-41":"고객 데이터를 안전하게 유지하는 것은 필수이므로 Zendesk AI는 모든 Zendesk 제품에 적용되는 동일한 표준을 따릅니다. 더 강력한 보호가 필요한 업계를 위해 Advanced Data Privacy and Protection 추가 기능은 한 차원 높은 보안을 제공합니다.","zen-relate-2024-42":"Zendesk 어드밴스드 AI 기능에 액세스하려면 어떻게 해야 하나요?","zen-relate-2024-43":"Support 및 Suite Professional 플랜 이상을 사용하는 고객은 어드밴스드 AI를 사용할 수 있습니다.","zen-relate-2024-44":"Zendesk 어드밴스드 AI의 이용료는 어떻게 되나요?","zen-relate-2024-45":"전체 가격 및 패키지 정보는 \u003ca href=\"/pricing/\"\u003e여기\u003c/a\u003e를 참조하세요.","zen-relate-2024-46":"Zendesk Suite와 어드밴스드 AI에는 어떤 기능이 포함되어 있나요?","zen-relate-2024-47":"Zendesk는 컨텍스트 패널의 기본 봇, 매크로, 지식을 포함하여 현재 Suite 제품 내에서 일부 AI 및 봇 기능을 이미 제공하고 있습니다. 어드밴스드 AI 추가 기능은 어드밴스드 봇, 상담사용 생성형 AI 도구, 지능형 분류, 관리자를 위한 매크로 제안을 비롯해 상담사와 관리자의 업무를 지원하는 새로운 AI 기능을 제공합니다. 자세한 정보는 당사 \u003ca href=\"/pricing/\"\u003e플랜 및 패키지\u003c/a\u003e를 확인하세요.","zen-relate-2024-48":"Zendesk가 내 데이터를 어떻게 보호하나요?","zen-relate-2024-49":"당사는 투명성을 위해 최선을 다하고 있습니다. 당사는 GDPR을 포함한 \u003ca href=\"/trust-center/\"\u003e규정\u003c/a\u003e을 준수합니다. 당사의 머신 러닝 작업은 데이터 지역성 및 삭제 권한을 존중하며, 정확성을 추구하는 원칙에 따라 진행됩니다. 당사의 자세한 접근 방식은 \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e여기\u003c/a\u003e에서 확인하세요.","zen-relate-2024-50":"Zendesk 의도 모델은 어떤 산업 분야를 지원하나요?","zen-relate-2024-51":"Zendesk AI는 금융 서비스, 보험, IT, HR, 여행, 환대 산업, 관광, 소매업, 소프트웨어, 미디어, 엔터테인먼트 분야에 대해 사전 학습이 완료되어 있습니다.","zen-relate-2024-52":"Zendesk는 OpenAI와 어떻게 협력 하나요?","zen-relate-2024-53":"Zendesk는 4월에 \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003eOpenAI와 파트너십\u003c/a\u003e을 발표했습니다. OpenAI의 GPT-3 및 GPT-4 모델은 업계를 선도하는 대규모 언어 모델로, 고객 경험 영역에서 적절히 사용된다면 엄청난 잠재력을 발휘할 수 있습니다. 현재 Zendesk에서는 상담사 및 지식창고를 위한 요약, 확장, 어조 전환과 같은 기능과 봇을 위한 생성형 응답 및 페르소나를 지원하는 데 OpenAI를 사용하고 있습니다.","zen-resources-card4-heading-2":"Zendesk 다음 계획: 생성형 AI, 보안, 직원 경험을 위한 AI","zen-relate-2024-video-alt-1":"AI 상담사를 기존 기술 스택에 통합하면 엔드투엔드 작업을 수행할 수 있습니다. 이 제품 이미지는 주문한 물건을 반품하려는 고객과 대화하는 AI 상담사의 모습을 보여줍니다. 보라색으로 강조 표시된 AI 상담사는 주문건 #44433의 정보를 추적하여 세부 정보를 불러옵니다.","zen-relate-2024-video-alt-2":"상호작용을 어떻게 처리해야 하는 지에 대해 제안을 제공하는 지능형 어시스턴트를 확보하세요. 상담사 보조가 최적의 솔루션을 검색하고 표시하는 번거로운 작업을 대신해 줍니다. 상담사가 모든 응답을 승인합니다.","zen-relate-2024-video-alt-3":"상담사는 고객과의 상호작용이 시작되기도 전에 티켓의 내용, 고객의 기분 등 모든 세부 사항을 파악할 수 있습니다. Zendesk AI는 상담사 워크스페이스의 인텔리전스 패널을 통해 고객의 의도, 감정, 언어를 감지합니다.","zen-relate-2024-video-alt-4":"상담사는 Zendesk AI가 제안하는 미리 준비된 응답으로 모든 고객 상호작용에 소요되는 시간을 절약할 수 있습니다. 상담사는 자동 응답을 적용하고 다음 상호작용으로 넘어갈 수 있습니다.","zen-relate-2024-video-alt-5":"Zendesk 생성형 AI를 사용하면 적절한 어조로 고객에게 더욱 쉽게 응대할 수 있습니다. 상담사는 상황에 따라 응답을 입력하고 GenAI를 사용하여 친근한 응답이나 형식을 갖춘 응답을 만들 수 있습니다.","zen-relate-2024-video-alt-6":"Zendesk AI는 고객이 무엇을 원하는지, 어떻게 느끼는지, 어떤 언어를 사용하는지 감지하여 고객의 다음 행동을 더 쉽게 예측할 수 있습니다. 이 제품 이미지에서는 고객이 항공편이 정시에 출발하는지 확인하고 있습니다. Zendesk AI가 모든 세부 정보를 파악하여 고객의 항공편 세부 정보와 함께 자동으로 즉각적인 응답을 제공합니다. ","zen-relate-2024-video-alt-7":"Zendesk AI는 모든 고객 상호작용을 추적하여 자동화를 위해 미리 준비된 응답을 제안합니다. 이 제품 시퀀스는 Zendesk AI가 미리 준비된 응답과 이를 통해 도움이 될 언어를 만들고 제안하여 팀의 효율성을 유지해 줍니다. ","zen-relate-2024-video-alt-8":"Zendesk AI를 사용하면 이전과는 전혀 다른 방식으로 헬프 센터 콘텐츠를 쉽게 작성할 수 있습니다. 이 제품 시퀀스는 생성형 AI를 사용하여 몇 개의 요점이 완전한 기사로 바뀌는 과정을 보여줍니다.","zen-relate-2024-hero-alt":"짐을 들고 여행하는 사람이 휴대폰으로 도움 요청을 보내고 있습니다. \"마일리지 포인트를 사용하여 다음 항공편을 업그레이드할 수 있나요?\"라는 메시지가 표시됩니다. \"물론이죠! 예약이 업데이트되었습니다.\"라는 메시지와 함께 항공편 세부 정보가 첨부되어 있습니다.","zen-common-watch-video":"비디오 보기","zen-relate24-apr1-promo-title":"ZENDESK RELATE","zen-relate24-apr1-promo-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Zendesk AI의 새로운 혁신을 모두 공개하는 연례 CX 컨퍼런스의 기조 연설을 실시간으로 스트리밍하세요.","zen-relate24-apr1-promo-cta":"지금 등록하기","zen-customerstories-slide1-stat1-figure-2":"+9%","zen-aipcx24-guide":"\u003cstrong\u003eCX를 위한 AI 모범 사례 가이드\u003c/strong\u003e 지원 운영의 모든 계층에서 CX를 위한 AI의 힘을 활용하세요.","zen-aipcx24-guide-cta":"무료 가이드 받기","zen-aipcx24-event":"\u003cstrong\u003eCX를 위한 AI 웨비나\u003c/strong\u003e IDC 및 AWS와 함께하는 역동적인 패널 토론에서 CX를 위한 AI의 힘을 알아보세요.","zen-aipcx24-event-cta":"지금 등록하기","zen-eyebrow-jul16":"\u003cstrong\u003eAI 기반 CX의 미래\u003c/strong\u003e 비즈니스 수행의 AI 시대에 대비하는 데 도움이 되는 새로운 연구 보고서","zen-eyebrow-jul16-cta":"지금 다운로드","zen-eyebrow-aug1":"\u003cstrong\u003e2027년 웨비나에서 만나는 AI와 CX의 미래:\u003c/strong\u003e CCW와 Zendesk가새로운 AI 인사이트와 AI 자동화를 탐색하는 방법에 대해 논의하는 현장에 함께하세요.","zen-promo-zendesk-ai-summit-pre-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e 10월 16일 디지털 런칭 이벤트에서 AI 기반 CX의 미래를 살펴보세요","zen-promo-zendesk-ai-summit-dayof-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e 디지털 런칭 이벤트가 지금 시작됩니다. AI 기반 CX의 미래를 만나보세요.","zen-promo-zendesk-ai-summit-post-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e 아직 늦지 않았습니다. AI Summit을 다시 체험해 보세요.","zen-resources-card5-heading":"새로운 차원의 CX: AI","zen-resources-type-contentseries":"콘텐츠 시리즈","last_modified_by":"bureauworks","canonical":"https://www.zendesk.kr/service/ai/","seoTitle":"고객 서비스용 AI - Zendesk","seoDescription":"지능형 봇, 향상된 셀프 서비스 옵션 및 상담사 생산성 도구를 가진 고객 서비스용 Zendesk AI로 지원 업무를 혁신하세요. 지금 바로 무료 체험을 시작해 보세요.","seoImage":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","twitterImage":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3r5u8Ag","facebook":"https://zdsk.co/3PAj6gL","linkedin":"https://zdsk.co/3PAj6xh"},"path":"/service/ai/","title":"AI","publishedAt":"2023-05-05 15:37:01","updatedAt":"2024-08-13 17:05:34","updatedAtFormatted":"2024년 08월 13일","content":""},"preview":false,"id":202194498,"locale":"kr"},"__lang":"kr","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 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도움을 요청하세요\u003c/2\u003e.\u003c/1\u003e","message_lbl":"메시지","optin_lbl":"이 확인란을 선택함으로써 본인은 Zendesk 제품, 서비스 및 이벤트에 대한 마케팅 관련 소통을 위해 Zendesk에서 연락함에 동의합니다. 언제든 수신 거부할 수 있음을 알고 있습니다.","optin_text":"본인의 개인 정보를 제출함으로써 \u003c0\u003e\u003c/0\u003e에 따라 Zendesk가 개인 정보를 수집, 처리, 저장하는 데 동의합니다.","link_privacy_notice_alt":"Zendesk 개인정보 공지","fld_err_select_option":"옵션을 선택하세요.","almost_done":"거의 다 됐습니다. 귀사에 대해 알려주세요.","optin_text_short":"이 확인란을 선택함으로써 본인은 \u003c0\u003e\u003c/0\u003e 및 \u003c1\u003e\u003c/1\u003e에 동의하고 Zendesk가 마케팅 메시지를 전송하는 것을 허락하며, 언제든지 이를 취소하고 옵트아웃할 수 있음을 확인합니다.","link_terms_of_use_alt":"이용 약관","lbl_start_free_trial":"무료 평가판 시작","plcholdr_trial_teaser":"업무용 이메일을 입력하세요"},"contactFormModal":{"heading":"영업팀에 문의하기","description":"대화를 시작하세요. 간략한 정보를 제공해주면 최대한 빠르게 연락드리겠습니다.","submit_button":"영업팀에 문의하기","product_link_text":"제품 지원이 필요하세요? Zendesk 헬프 센터 보러가기","offices_link_text":"Zendesk의 글로벌 오피스"},"formFieldJobRole":{"fld_lbl":"직책 레벨","fld_error":"직책을 선택하세요.","opt_clevel":"C레벨","opt_director":"이사","opt_executive":"경영진","opt_manager":"관리자","opt_staff":"사무직원"},"formFieldJobFunction":{"fld_lbl":"직무","opt_administration":"사무행정","opt_customer_support":"고객 지원","opt_education":"교육","opt_engineering":"엔지니어링","opt_facilities":"시설","opt_finance":"금융","opt_human_resources":"인사 관련","opt_it":"IT","opt_legal":"법적 사항","opt_management":"관리","opt_marketing":"마케팅","opt_media_comms":"미디어 \u0026 커뮤니케이션","opt_medical":"의료","opt_operations":"운영 부서","opt_product_mgmt":"제품 관리","opt_proserv":"전문가 서비스","opt_program_mgmt":"프로그램 관리","opt_purchasing":"구매","opt_sales":"판매"},"country":{"field_lbl":"국가","field_err":"국가를 선택하세요","af":"아프가니스탄","al":"알바니아","dz":"알제리","as":"미국령 사모아","ad":"안도라","ao":"앙골라","ai":"앵귈라","aq":"남극","ag":"앤티가 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주세요.","marketing_opt_in":"예, 본인은 Zendesk 제품, 서비스 및 이벤트에 대한 마케팅 관련 커뮤니케이션을 수신하고 싶습니다. 본인은 언제든지 수신을 거부할 수 있음을 알고 있습니다.","privacy_notice_china":"이 양식을 제출함으로써, 귀하는 귀하의 개인정보가 중화인민공화국 외부에 위치한 서버로 전송, 저장 및 처리될 수 있으며 귀하의 개인정보가 \u003c0\u003e\u003c/0\u003e에 따라 처리될 것임을 인정하고 이에 동의하는 것입니다.","marketing_notice":"Zendesk는 마케팅 목적으로 귀하의 개인 데이터를 사용할 수 있습니다. \u003c0\u003e\u003c/0\u003e에 설명된 대로 귀하는 언제든지 Zendesk 마케팅 커뮤니케이션 구독을 취소할 수 있습니다.","privacy_consent":"본인은 \u003c0\u003e\u003c/0\u003e에 따라 Zendesk가 본인의 정보를 수집, 처리 및 저장하는 데 동의합니다. 특히, 본인은 Zendesk 개인정보 취급방침에 명시된 대로 정보를 호스팅하고 처리하기 위한 목적으로 미국을 포함한 다른 국가로 본인의 개인 정보를 이전하는 데 동의합니다."},"globalFooter":{"col_products":"제품","col_pricing":"가격","col_products_service":"고객 지원 서비스를 위한 Zendesk","col_products_sales":"영업을 위한 Zendesk","col_products_integrations":"연동 서비스","col_products_updates":"제품 업데이트","col_products_system":"시스템 상태","col_products_signin":"로그인","col_products_demo":"데모","col_products_whatiszendesk":"Zendesk란?","col_products_zendeskforenterprise":"엔터프라이즈용 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