Dave J. - CLG Forum

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View Dave J.’s profile on LinkedIn, a professional community of 1 billion members."> <meta property="og:title" content="Dave J. - CLG Forum | LinkedIn"> <meta property="og:image" content="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q"> <meta property="og:type" content="profile"> <meta property="profile:first_name" content="Dave"> <meta property="profile:last_name" content="J."> <meta property="og:url" content="https://uk.linkedin.com/in/davidjacksonuk"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@Linkedin"> <meta name="twitter:title" content="Dave J. - CLG Forum | LinkedIn"> <meta name="twitter:image" content="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q">  <meta name="linkedin:pageTag" content="openToProvider"> <meta name="clientSideIngraphs" content="1" data-gauge-metric-endpoint="/public-profile/api/ingraphs/guestGauge" data-counter-metric-endpoint="/public-profile/api/ingraphs/counter"> <script type="application/ld+json"> {"@context":"http://schema.org","@graph":[{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2019-01-22T12:53:51.000+00:00","headline":"Customer Success as an automated service","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4D12AQF3v2txUiPwzg/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1548161198250?e=2147483647&v=beta&t=c38xXiBbqVZrkHS__YOk2fvOzWvOWwTn1dX-P1S-W3o"},"articleBody":"\u003Cp\u003EI have been extolling the concept of \u003Ca href=\"https://thecustomer.co/2018/07/17/product-led-cs-ebook/\" target=\"_blank\" rel=\"nofollow noopener\"\u003Eproduct-led customer success (PLCS)\u003C/a\u003E for B2B SaaS companies for the last couple of years. I recently read two articles by two highly respected commentators that, albeit tangentially, have something interesting to say about and, I think strengthen the case for, PLCS.\u003C/p\u003E \n \u003Cp\u003EWriting about the \u003Ca href=\"https://chiefmartec.com/2019/01/3-trends-next-age-martech-ecosystems-experts-engineers/\" target=\"_blank\" rel=\"nofollow noopener\"\u003ESecond Golden Age of Martech\u003C/a\u003E, Scott Brinker explores the blending of solutions and services to deliver outcomes. He correctly highlights the challenge posed by the relative ease of technology change compared to organisational change, arguing that for the latter outside experts are needed to guide the customer to their outcome. Anyone in CS worth their salt will recognise that as their raison d’être. In discussing the role of marketing agencies he goes on to say: \u003C/p\u003E \n \u003Cp\u003E“\u003Cem\u003EService providers who assemble the right talent and develop deep expertise in specific aspects of modern marketing have enormous value to offer clients. If they can structure engagements in a way that captures enough of the value they create — perhaps in an ongoing, subscription-like format — with non-linear scalable economics, they can build a very good business.\u003C/em\u003E\u003C/p\u003E \n \u003Cp\u003E\u003Cem\u003EHmm, almost starts to sound like a software business, eh?\u003C/em\u003E”\u003C/p\u003E \n \u003Cp\u003EHold that thought!\u003C/p\u003E \n \u003Cp\u003EScott’s article hit my inbox days after one by SaaS commentator Tomasz Tunguz; “\u003Ca href=\"https://tomtunguz.com/the-ai-agency-a-novel-gtm-for-machine-learning-saas-startups/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EThe AI Agency - A Novel GTM for Machine Learning SaaS Startups\u003C/a\u003E”. This article introduces the concept of a new breed of company, the AI Agency, which he describes thus; “\u003Cem\u003EAI Agencies use machine learning to disrupt a market dominated by agencies.\u003C/em\u003E” In other words [my interpretation] an AI Agency replaces some people-driven work with smart technology. That changes the unit economics and scalability of the business. Tunguz says “\u003Cem\u003EAgencies scale revenue linearly with people. To grow revenue, an agency must hire more people. Most technology companies scale revenue independently of people.\u003C/em\u003E” He adds “\u003Cem\u003EAs they operate, AI agencies create high quality data for training machine learning models. In its early days, an AI agency operates identically to its less sophisticated cousin. But as it scales and as it grows, the AI agency replaces human hands with software. They accelerate workflows, and eventually automates some fraction of them.”\u003C/em\u003E\u003C/p\u003E \n \u003Cp\u003EBoth articles are commentaries on what companies sell but I believe the same concepts can be applied to how customer success is delivered: PLCS. This will bring the same sort of benefits:\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EA more scalable and profitable model of delivering customer success\u003C/li\u003E \n \u003Cli\u003EA competitive advantage from far greater understanding of the relationship between outcomes and activities\u003C/li\u003E \n \u003Cli\u003EFaster, better growth from improved net revenue retention as more customers more reliably achieve an ROI on their software investment\u003C/li\u003E \n \u003Cli\u003EA better life for customers with more reliable outcomes and fewer interruptions\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EThere is another benefit: the elevation of the role of customer success. PLCS takes customer success beyond a retention or even a growth issue, important as those are. It places customer success at the core of the company's purpose and value proposition. It will require a similar shift in the level of thinking of CS leaders. \u003C/p\u003E \n \u003Cp\u003ELooking further ahead, I believe we will see companies that adopt PLCS gain a further advantage by leading the introduction of \u003Ca href=\"https://thecustomer.co/2017/10/19/the-performance-economy-is-coming-how-blockchain-will-change-customer-success/\" target=\"_blank\" rel=\"nofollow noopener\"\u003Eperformance-based pricing\u003C/a\u003E models. Their data driven insights into what it takes to deliver success will enable them to say to customers; We promise you an ROI of X; you pay Y. We deliver 2X, you pay 2Y.I think it’s time we rethink SaaS. The future is not software as a service but service as software. That includes the services we call customer success.\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/customer-success-automated-service-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2018-09-27T10:11:25.000+00:00","headline":"Single customer view","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4D12AQG2mCt9pZJSJw/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1538042884213?e=2147483647&v=beta&t=X2_ogbf0QhTdMyPyQMBPPlP7x8ptxxem4KVd8FY4lwk"},"articleBody":"\u003Cp\u003EThis has been an interesting week for those, like me, who believe in the importance of a single, rich view of the customer as the foundation for delivering great customer experiences. Interventions that match the goals and specific, current context of the customer are not possible without this foundation. \u003C/p\u003E \n \u003Cp\u003EFirst, @adobe, @microsoft and @SAP announced their Open Data Initiative designed to make it easier for products from the three companies to share data. Hot on the heels of that was @Salesforce announcement of Customer360, an initiative built on its acquisition of Mulesoft, to bring together in real-time data from multiple systems. \u003C/p\u003E \n \u003Cp\u003EI applaud these initiatives but a single customer view, however important, is of little value to customers without mutuality. In this context mutuality means using every piece of data for the benefit of the customer as well as the company. All too often, customer data is used just for the company's benefit. As has been said many times, we, the customer, are often the product. Our data is used for one purpose; to sell more to us with little thought to our goals and needs. The backlash has started, witness the growth of data protection rules. These are only necessary to control companies that exploit not value customers. As tools to help us control access to and use of our data grow we will take more control of our data. \u003C/p\u003E \n \u003Cp\u003EWhen I first discussed this idea in 2008, I talked about the ability to decide who can access personal and transactional data. Back then, I called it CMR - Customer Managed Relationships. We will gain the ability to share it only with companies who can show how they use it of our benefit and that has to go beyond simple personalisation. I want a real benefit, often financial from what is increasingly one of my most valuable assets: I want to deal only with companies that share my values. Meet my criteria and I will tell you everything, including what I have done and purchased with/from other companies. Don't and I will lock you out of everything. \u003C/p\u003E \n \u003Cp\u003EIn his opening address at Dreamforce18 Salesforce chairman and co-CEO Marc Benioff, said technology is neither inherently good nor bad; it’s what you do with it that matters. For those of us who truly believe in customer focus and the benefits it brings, that starts with mutuality. Its a pity this did not feature more in the announcements. \u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/single-customer-view-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2018-04-18T09:59:11.000+00:00","headline":"How Linky Brains Work","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQHGU2xTyh0qDQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1524045490442?e=2147483647&v=beta&t=9kJb8T8o3Wk48Zwge_rwYA7eEWvoN8SjdXXZ4gZ9Z-A"},"articleBody":"\u003Cp\u003EThis is a bit off beam for the customer success crowd but something I had to write.\u003C/p\u003E \n \u003Cp\u003EI am not a doctor or a brain scientist but I have long been fascinated with the brain and what it means for how I live and work. So, in true linky-style, here are a few disconnected ramblings on what I have learned and believe. I don’t claim them to be 100% accurate but they are grounded in what people cleverer than I have discovered.\u003C/p\u003E \n \u003Cp\u003E(Side note: Pages auto-corrected linky-style to kinky-style! Is there a hidden message there?)\u003C/p\u003E \n \u003Cp\u003ELinky-brains are intuitive. I have always believed that intuition is about spotting patterns earlier than others. We fill in the gaps between the dots of information we receive. When a linky gets this right, we are insightful or, even better, creative. Of course, we don’t always get it right. We make spurious connections but that’s ok; its about the process not just the outcome. Linky’s aren’t afraid of failing - it’s just another hypothesis tested on the road to success.\u003C/p\u003E \n \u003Cp\u003EThis pattern spotting thing is key to me. In my work, I often talk about single customer view and use the analogy of the kid’s ‘dot-to-dot’ puzzles. The more dots you have, the richer the picture you can build and the more accurate the insights you can gain.  \u003C/p\u003E \n \u003Cp\u003EMany people focus their reading and study. I love to read about things unassociated with work and often find myself seeing links with work. The insights into business and leadership are fascinating. For example, the similarity between how values shape companies and the structure of a Mandelbrot set drove the choice of the cover of my book. Self managing systems in nature led me to develop an organisation development workshop which asked questions like “Which fish in the shoal decides to change direction?” and “Which termite is the architect of the mound?” Think about it.\u003C/p\u003E \n \u003Cp\u003EI once saw a presentation from Mind Mapping inventor Tony Buzan where he showed a short video of a neurone reaching out and connecting with another. An idea in the making captured on film - albeit in a petri dish. I think Linkys have hyper-active neurones that enjoy reaching out. I often get frustrated when I have an idea - many of them are truly great and then the next moment it’s gone. Try as I might, I can’t get the same neurones to make the same connection again. Very frustrating! I think these hyper-active neurones, coupled with my broad interests are where many of my ideas come from. By the way, it seems nature is a very good source of random connections. I recall some research done in Germany about work-related ideas. The greatest source of ideas at work was when bored in meetings! That however was dwarfed by work-related ideas that came whilst walking in nature. If that’s not Linky, I don’t know what is. I suspect Linky’s are very good at being productive doing nothing.  \u003C/p\u003E \n \u003Cp\u003EI am a great fan of an assessment called the \u003Ca href=\"http://www.herrmannsolutions.com\" target=\"_blank\" rel=\"nofollow noopener\"\u003EHerrmann Brain Dominance Instrument\u003C/a\u003E, which measures your thinking preferences. Remember of course there is a relationship between preference and competence: we tend to be good at things we like, or vice-versa. Anyway, HBDI, which is based on the structure of the brain measures your preferences in four domains:\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EA: Logical, analytical, numerate\u003C/li\u003E \n \u003Cli\u003EB: Plans, processes, certainty\u003C/li\u003E \n \u003Cli\u003EC: Emotional, relationships, intuitive (people)\u003C/li\u003E \n \u003Cli\u003ED: Originality, intuitive (ideas) risk-taking\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EThe interesting thing that Ned Herrmann points out is that success needs whole brain thinking. Those old enough to remember the core team of the original Star trek will recognise a whole brain team:\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EA: Spock\u003C/li\u003E \n \u003Cli\u003EB: Scotty\u003C/li\u003E \n \u003Cli\u003EC: Bones\u003C/li\u003E \n \u003Cli\u003ED: Captain Kirk\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EI am off the scale D. I have always been an ideas person and whilst I can execute, it’s not where my strength lies because it’s not what I enjoy. That’s why I always look for a doer of detail to work with - what people call a competer-finisher. The problem is that we think so differently, we often fall out.  \u003C/p\u003E \n \u003Cp\u003EI suspect there are Linky versions of other personal assessments. I am ENTJ in Myers Briggs.  \u003C/p\u003E \n \u003Cp\u003EThere are many other areas that I think are worthy of exploring: the hive mind, Linkys relationship with dopamine, the value of procrastination to name just a few. Unfortunately, I need to do some work! Such is life.\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/how-linky-brains-work-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2018-04-10T08:10:22.000+00:00","headline":"Customer Success 2.0\nBalancing people and product for profitable growth\n","image":{"@type":"ImageObject"},"articleBody":"\u003Cp\u003EAs CEO of \u003Ca href=\"http://www.clicktools.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EClicktools\u003C/a\u003E, one of the UK’s first SaaS companies, I was always seeking better ways to deliver profitable growth.  I have been an advocate of customer focus since the late 80’s: actions therefore were always based on the premise that what we did had to be good for customers AND the company.  We appointed our first customer success manager in 2004, following the lead taken by Salesforce and went on to build a very successful team of CSMs. Gross revenue retention was mid-90s and net revenue retention well over 100%.  Given that success, would I do the same if I was building a SaaS business today?  \u003C/p\u003E \n \u003Cp\u003ENo: let me explain.\u003C/p\u003E \n \u003Cp\u003EA B2B SaaS company sells a product that helps the customer achieve a goal; to deliver benefits. These benefits are the focus of the marketing and sales process and delivering those promised benefits, the customer’s desired outcome, is the whole premise behind the philosophy of customer success. \u003C/p\u003E \n \u003Cp\u003EAs a product company, it should therefore be an inherent part of the product.  Unfortunately, most B2B SaaS products don’t deliver.  Instead, CEOs build a team of people to fill gaps in the product’s capability.  Worse still, this knee-jerk response is seen as the best practice.  Think that through: so called best practice is to add recurring cost to your business and constant interruptions to your customer to address a failure to deliver on your value proposition - a product that helps customers achieve their goal.\u003C/p\u003E \n \u003Cp\u003EIf I were starting out again, my first response would be to look at how the delivering customer success can be built into the product.  Here’s why.\u003C/p\u003E \n \u003Cp\u003E·       Helping to achieve the customer’s goal is a B2B SaaS company’s raison d’etre.  It must therefore be the primary goal of the product itself.\u003C/p\u003E \n \u003Cp\u003E·       We are approaching the point where contacts and notifications swamp our attention and reduce productivity. B2B customers are using an increasing number of apps, the suppliers of which each want time.  A buyer just wants a product that helps deliver their goals. A backlash to the interruption economy is coming.\u003C/p\u003E \n \u003Cp\u003E·       Technology to deliver self-service customer success has come on leaps and bounds.  The development of applied AI and machine learning, will further enhance the ability to deliver contextually rich guidance.  The companies that build success processes into the product will use these technologies to enhance their understanding of what drives success, furthering their advantage.\u003C/p\u003E \n \u003Cp\u003E·       The basis of self-service customer success is a deep understanding of customer’s objectives and the changes they have to make to achieve them.  The depth of understanding required to deliver self-service CS is itself a source of advantage.  \u003C/p\u003E \n \u003Cp\u003E·       Done well, it is a path to scale at higher margins.  \u003Ca href=\"https://notion.vc/insights/self-serve-saas-lessons-from-publicly-traded-software-companies\" target=\"_blank\" rel=\"nofollow noopener\"\u003ERecent research\u003C/a\u003Eby Notion Capital and Frontline  shows that many (but not all) self-service based SaaS companies are delivering leading financial performance.  \u003C/p\u003E \n \u003Cp\u003EWhat does it take to embed customer success into the product?  The starting point is a deep understanding of what the customer is trying to achieve (their desired outcome), the challenges they face in achieving their goal and how the best players overcome these challenges to achieve their goals. This of course includes the role your product plays in their work.  This understanding is the basis of customer success, however it is delivered.  \u003C/p\u003E \n \u003Cp\u003ENot helping the customer address the changes they have to make is essential to delivering customer success and thereby the retention, revenue and referrals business growth needs.\u003C/p\u003E \n \u003Cp\u003EDeep customer understanding is the basis for building five capabilities into the product:\u003C/p\u003E \n \u003Cp\u003EDiscovery:                Building a picture of how the customer currently operates\u003C/p\u003E \n \u003Cp\u003EGoal setting:            What the customer is trying to achieve, including guidance on achievable and stretch goals.\u003C/p\u003E \n \u003Cp\u003ESuccess plan:          The steps the customer needs to take and how the product is best configured to help the customer achieve their goal.\u003C/p\u003E \n \u003Cp\u003EWorking space:      A simple goal and activity tracking capability supported by delivery of contextually rich advice and guidance.\u003C/p\u003E \n \u003Cp\u003ESuccess reporting:  A dashboard showing progress towards the desired outcome, highlighting out of norm activities.\u003C/p\u003E \n \u003Cp\u003EPeople tell me this is too complex.  I disagree.  I readily admit it will take work and some trial and error.  I think the problem is that much of what we describe as customer success is in fact supplier success; meeting our own retention and revenue goals, irrespective of the success the customer achieves.  It also seems that we can afford people to do this important task but we lack the vision productise it.\u003C/p\u003E \n \u003Cp\u003EThe sub-title of the blog is ‘Balancing people and technology to deliver customer success’.  I do not see product-led customer success as the end of the CSM. I do however see a change in the number required and what they do.  Much of the basic work of customer success; guiding product use, setting goals, process change advice will become part of the product.  CSMs will focus on the higher order challenges of change: helping customers build the case for change, shoring up their courage and providing examples of success.  It sounds a bit airy fairy but they become change counsellors more than process experts.\u003C/p\u003E \n \u003Cp\u003EWhat do you think? Please share your views.\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E \n \u003Cp\u003EI am not saying no to people delivering CS; just don’t make it your first and only response. When your CEO comes to you at the next budget cycle and asks you how many more CSMs you need, say ‘None but I would like a small development team please!’\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/customer-success-20-balancing-people-product-growth-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2018-02-16T13:04:40.000+00:00","headline":"Building a sticky B2B SaaS business","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQEJzPCZqnuuGA/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520152416587?e=2147483647&v=beta&t=Pt06SlTnrRDlmTReB44niMe8-MJ-fS7HccEyrlcHl8Q"},"articleBody":"\u003Ch3\u003ESaaS = Success as software\u003C/h3\u003E \n \u003Cp\u003EThe importance of retention to a B2B SaaS product is well understood. Typically, a company thinks about building a customer success team to address churn when product/market fit and scalable acquisition have been mastered. I fundamentally disagree with both the timing and approach. Retention is so vital to growth, and therefore shareholder value, that it has to be built in from the off and a CS team is not the right way to begin to address it. The primary vehicle for delivering retention and up-sell has to be the product. Stickiness, ensuring retention, should be central to the design of the product and the business from the beginning.  \u003C/p\u003E \n \u003Cp\u003EB2B customers only buy your product to achieve something: they have a goal in mind. Achieving those benefits and outcomes are what good sales people focus on. The real challenge is that currently your product alone can’t deliver a customer’s goals. The customer also has to change in some way. They may need to change their processes, metrics, skillsets and/or the way they organise. In some cases these changes may be minor; sometimes they can be significant.  \u003C/p\u003E \n \u003Cp\u003EGuiding customers through these changes is the role of customer success and should be an inherent part of your product. After all, their goal is what customers are buying. It seems natural therefore that the product is designed to facilitate this. Unfortunately, most B2B SaaS products don’t deliver. They build a team of people to fill gaps in the product’s capability. Worse still, this knee-jerk response is seen as the best practice. Think that through: so called best practice is to add recurring cost to your business to address a failure to deliver on your value proposition - a product that helps customers achieve their goal.  \u003C/p\u003E \n \u003Ch3\u003ESticky by design\u003C/h3\u003E \n \u003Cp\u003EThere is an alternative: build a product and a business that delivers success by design and is therefore inherently sticky. Much of what I suggest is about expanding the product to take on tasks that are done but through other, typically people-based channels. Anyone with experience of product support will recognise this as case-deflection: moving agent-based advice to self-service. Let me add that I do not foresee the end of CSMs. They will continue but in fewer numbers as more and more advice and guidance is productised. The problems they focus will be of a higher order, requiring greater understanding of business processes and the psychology of change.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EIt starts with your choice of business\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EYou have an idea for a new app and decide to build a B2B business. I have done that and it’s not easy; especially if you have a young family to support. Before you go all-in, ask this simple question: does your solution address a problem that a company must fix if it is to service and grow? In other words, is your solution a must have or a nice to have. Sticky businesses almost always address the former. Don’t ask yourself - you thought of the idea and of course you believe it is a winner. Instead, ask the decision makers in businesses that would be your ideal customers.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EBuilt on a deep understanding of customers goals and work\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EI think this is the part of the product design process that is most often missed. We focus on what our app does and even how the customer uses it but not enough on their work. Building a deep understanding of the jobs users do; what they do well and particularly why they struggle to achieve their goals guides how we can help them drive the changes they will have to make. The goal is to develop a best practice process the customer can adopt to achieve their goals using your product.  \u003C/p\u003E \n \u003Cp\u003EFor each use case, map out a typical customers process, highlighting the key challenges and the metrics used to track the process. Use further research and discussions with customers to build out a best practice process. Overlay your product’s role in this process: this will show where you need to provide guidance.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EWhere the CS process is at the core of the product\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EThis is the heart of the concept of CS2.0 and as such requires explanation in depth. I will therefore cover this in a separate article but here is a summary.\u003C/p\u003E \n \u003Cp\u003ECS processes break down into the following stages:\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EDiscovery: Understanding how the customer currently operates, including performance\u003C/li\u003E \n \u003Cli\u003EGoal setting:  Establishing the objectives or desired outcome\u003C/li\u003E \n \u003Cli\u003EOn-board: Configure the app and train users\u003C/li\u003E \n \u003Cli\u003ETrack & advise: Collaboratively monitor goal progress & advise on change (see below)\u003C/li\u003E \n \u003Cli\u003ESuccess: Confirm desired outcome and reset!  \u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EThe key is to provide this capability in-app without making the process too cumbersome. Many companies provide added-value content but do so outside the app. The problem here is that the information is often out of context. Delivering the content in-app, removes this by relating advice and guidance to what they are doing. It will also force you to focus on the essence of the advice; the practical things customers must do to achieve value.\u003C/p\u003E \n \u003Cp\u003EIf this seems onerous remember this is about how you enable the customer, not additional work. The approach is also more scaleable at higher margins than building an extensive CS team.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EWith tools to enable collaboration\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003ETo achieve their goals with your product, most customers will have to change the way they work. The product’s job is to help them. A shared workspace where you and customers can collaboratively solve problems will become part of most B2B apps to enable this. The collaboration structure is configured around the changes the customer needs to make.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EThat is ridiculously easy to use\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EYour product might do everything your customers want but if they struggle to use it, churn will grow. How many training sessions have you had to use Facebook or Twitter? Software that just works out of the box is an expectation. Recognise that different users will have different needs, capabilities and experience. A one-size fits all approach will not work. New or inexperienced users mayweed more help and guidance. The key to this is a switchable interface: CS guided for new users and task based for experienced users. Better still, let the user design the interface they want and tune it as they progress.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EAnd exploits nudge theory to form habits\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EPositive reinforcement and suggestions help customers to form the habits needed to make and, more importantly, sustain the change. This might exploit gamification, league tables and mini-case studies to suggest and reinforce good practice. These prompts are not directional\u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EThat enables multiple use cases\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003ETake a lesson from the Hubspot playbook. Initially focused on inbound marketing, they have expanded their value proposition into adjacent challenges. They now sell a broader marketing capability, sales opportunity management, CRM and they are about to enter the customer success space. Note that most of these are ‘must-have’ processes.\u003C/p\u003E \n \u003Cp\u003EMultiple use cases gives multiple points of contact in the customer. It embeds your application in multiple processes, making it more difficult to strip out the application. It also helps improve net revenue retention by providing cross-sell opportunities.\u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EThat are sold in-app\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EMake it easy for the customer to see the additional functionality, products and services you offer in the app. As they master their goals, show them how you other offerings can expand their success by enabling them to achieve their goals better or easier and tackle new goals.   \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EWith extensive and simple integration\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EThe number of applications in use in a company continues to grow: no application can exist in isolation because processes are inter-connected. Integration is therefore essential and, of course, increases stickiness. My first SaaS business grew by providing the best CRM integration on the market. We made a virtue out of not having functionality that competitors had in their software by stressing the importance of a single customer view and the challenges with multiple systems. 85% of customers bought Clicktools because of the power and ease of the integration.  \u003C/p\u003E \n \u003Cp\u003EDon’t reinvent the wheel; there are many ‘integration as a service’ products on the market. Ensure you have a rich API that enables two-way exchange of information. Key to this is that your product has rich and robust API’s. A good API allows your customer to link your product into their technology stack. This again makes removing your application more difficult to remove.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EWhich exploits a rich ecosystem\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EYour product is unlikely to provide all the functionality a customer needs and you don’t have the time and resources to build it anyway, so don’t.  Salesforce recognised this early and created the AppExchange to fill gaps customers needed. It is now a multi-billion dollar business in its own right and many have copied the model. You should too. An ecosystem improves stickiness by making it easier for customers to meet their specific needs whilst you focus on your core business. It also provides great data on what functionality customers need, guiding roadmap and acquisitions planning.  \u003C/p\u003E \n \u003Ch3\u003EIt will happen\u003C/h3\u003E \n \u003Cp\u003EI am confident that product-based customer success will become the dominant model for four reasons:\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003ECustomers are getting fed up with constant, low value interventions driven by the supplier’s need to ensure retention and sell more. Much of what goes under the guise of customer success is really supplier success. Great customer success prompts customers to buy because they see the value they are getting. It is win:win selling.\u003C/li\u003E \n \u003Cli\u003EProduct-led CS scales at higher margins, generating improved financial performance.\u003C/li\u003E \n \u003Cli\u003EEmbedding the CS process into the product provides richer data on which customers achieve success and the steps they take to get their. Making this data available to technologies like machine learning and AI which will improve the quality of advice and guidance that can be provided. Eventually, we will reach the stage where the data is rich enough and the application won’t advise the customer what to do, it will just do it.\u003C/li\u003E \n \u003Cli\u003EBut mainly because it focuses products on the essence of customer success in a B2B SaaS context: delivering the customer’s desired outcome out-of-the-box. That is the promise companies sell but so far the vast majority have failed to deliver.\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003E\u003Cstrong\u003EWhat will stop it happening? \u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EToo few companies understand deeply their customer’s goals and the challenges they face in achieving them. They lack the basic understanding of what drives customer success.  \u003C/p\u003E \n \u003Cp\u003E Many, particularly older SaaS companies, will struggle because they lack the joined up data and organisations needed to deliver this agenda. The biggest barrier is one that has dogged companies for years: legacy mindsets! I can hear the naysayers already saying that this is pie in the sky, that people-based relationships are the key: that there is already too much on the roadmap. They argue that their customers and products are too complex. Ask the same people how they respond to constant interruptions from suppliers wanting to help them or if they understand their own goals and the plans they need to put in place to achieve them.  \u003C/p\u003E \n \u003Cp\u003EMost of what companies put in place in the name of customer success today is to address failings in building a business and, particularly, building a product for customer success. I do not expect companies to solve this challenge in one go. It will take an iterative approach; building understanding, testing and proving solutions before chopping the top off the next bit of the iceberg to appear.  \u003C/p\u003E \n \u003Cp\u003EIt will become mainstream because it is already happening. I am talking to a number of startups that are taking this approach from the off. If you are doing this, I’d love to hear from you.\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/building-sticky-b2b-saas-business-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2017-11-24T10:45:33.000+00:00","headline":"The robots are coming to customer success","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQFlZ1Esc4-PJw/article-cover_image-shrink_600_2000/article-cover_image-shrink_600_2000/0/1520096881369?e=2147483647&v=beta&t=-cH2T36DJtA2o27GZj_-i2fbNtghyx03VZ_wKB1WCxw"},"articleBody":"\u003Cp\u003E\u003Cstrong\u003EThe role of AI in Customer Success 2.0\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EIt is one of the most talked about subjects in technology - artificial intelligence. According to some, it is going to revolutionise the world. Kevin Kelly (of Wired fame) describes AI as the second industrial revolution in an insightful TED talk. This blog examines how AI will change the field of customer success; specifically the contribution it makes to the development of CS 2.0, where the product is at the heart of and the main delivery vehicle for customer success.  \u003C/p\u003E \n \u003Cp\u003ELet me begin with a grossly simplified view of the elements of AI.  \u003C/p\u003E \n \u003Cp\u003EData capture and categorisation -> Machine learning -> Propensity modelling -> AI applications.  \u003C/p\u003E \n \u003Ch3\u003EData capture and categorisation\u003C/h3\u003E \n \u003Cp\u003EAI without rich data is an oxymoron. Tools for smart capture and categorisation of data are the foundation of AI. In the field of CS, a single customer view is not optional. Tools are emerging that capture data from documents and others that use AI to rate the quality of data. And of course we are all aware of AI based intelligent assistants that recognise and respond to speech. These will be used increasingly in a business context.  \u003C/p\u003E \n \u003Ch3\u003EMachine learning  \u003C/h3\u003E \n \u003Cp\u003EMachine learning is the automation of pattern identification in large data sets. It answers questions like “What product usage data correlates with churn are the characteristics and activities that correlate with retention?” or “What customer characteristics lead to churn?” \u003C/p\u003E \n \u003Ch3\u003EPropensity models\u003C/h3\u003E \n \u003Cp\u003EPropensity models use the patterns identified via machine learning to predict outcomes.  \u003C/p\u003E \n \u003Ch3\u003EAI applications\u003C/h3\u003E \n \u003Cp\u003EThese are applications of AI to do specific tasks. These may be full automation of tasks or automation used to guide people in the completion of their work.\u003C/p\u003E \n \u003Cp\u003EHere are a number of tasks where AI applications will contribute to customer success. Many of these are already in use, although most are still a minority sport.  \u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EConversational discovery. Natural language interactions to collect information on the customer’s goals, challenges and modus operandum.\u003C/li\u003E \n \u003Cli\u003ECustomer ROI guidance. Delivered in the application itself, AI will identify the actions a customer should take to achieve their objectives/desired outcome.  \u003C/li\u003E \n \u003Cli\u003EPersonalised implementation plans. On-boarding tailored to a specific customer’s situation and goals\u003C/li\u003E \n \u003Cli\u003ENext best actions will replace playbooks. Playbooks are typically a company’s interpretation of what a customer should do next. Next best actions use more granular data patterns to understand context and suggest an action.\u003C/li\u003E \n \u003Cli\u003ECustomer health/engagement scoring. AI driven health dashboards will improve the reliability of scoring and will self-adjust as continuous machine learning identifies changes in the underlying data.\u003C/li\u003E \n \u003Cli\u003EFeature targeting. Identify customers that can gain greatest benefit from new features and should therefore be targeted first.\u003C/li\u003E \n \u003Cli\u003ESentiment analysis. Discerning the behaviour and intent from the content and tone of customer conversations.\u003C/li\u003E \n \u003Cli\u003EUpsell targeting. Listing the customers most receptive to additional purchases and why.\u003C/li\u003E \n \u003Cli\u003EContent curation. Identifying the content which will be positively received by which customers.\u003C/li\u003E \n \u003Cli\u003EDynamic pricing. Suggesting the best price for up-sells and renewals.\u003C/li\u003E \n \u003C/ul\u003E \n \u003Ch3\u003EToday, not the future\u003C/h3\u003E \n \u003Cp\u003EI am not suggesting that these capabilities will be widespread this year, not even next but I think many underestimate the maturity, sophistication and speed of development of the technology. Here’s a few things to take note of.\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EResearch from IDC into the use of AI in CRM suggests that 55% of companies expect to have implementations (not pilots) established next year (2018). This will generate additional revenue for the companies using AI of $1,100 billions by 2021.\u003C/li\u003E \n \u003Cli\u003EAlphaGo, a Google AI programme beat the best two Go players in the world in 2016.  It was coached on how to play. Its’ successor, AlphaGo Zero was just given the rules of the game and learned how to play itself. It took AlphaGo Zero just three days to reach world beating standards using a fraction of the computing power. Professional players say it uses moves never seen before. This is what neural networks do and they do it far better and faster than people can. Imagine giving an AI tool a set of business principles and letting it learn how best to deliver customer success.\u003C/li\u003E \n \u003Cli\u003EAI tools are widely available and will become a utility within five years. The IDC report above suggests spending on AI will grow to $46 billions by 2021. That is more than the forecast market for CRM, itself one of the biggest technology markets. In November 17, Salesforce launched MyEinstein, a tool to allow administrators, not developers users to build their own AI applications. Almost all customer success software has, or have plans for using AI in their applications.  \u003C/li\u003E \n \u003Cli\u003EAndreessen Horowitz, one of Silicon Valley’s leading technology investors believe that AI is a fundamental platform of the same order of importance as cloud and mobile.  \u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003E\u003Cstrong\u003EAI and competitive advantage\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EWhilst the technology is vital, I don’t think it is the real source of competitive advantage. Given its ubiquity, how can it be? Sure, early movers will gain an advantage but technology that everyone has access to won’t sustain that. There are two factors that will create the winning edge in the use of AI in customer success.\u003C/p\u003E \n \u003Cp\u003EThe first is data - the richness of the picture that companies can build about their customers. Single view of the customer has always provided an edge. AI provides the means to extract meaning out of much larger and more diverse data sets. The more dots you have, the more patterns you can spot. \u003C/p\u003E \n \u003Cp\u003EThis is reliant on the second source of advantage; mutuality - a true customer first culture. Mutuality is not just a belief that customer satisfaction or even their success drives what a company does but about taking actions that are good for the customer and the company. It is about using the customer’s data to their benefit, not just yours. It is about doing the right thing for the customer, not just selling them anything you can. Customers will soon have the means to control access to their own data and will increasingly restrict access unless they can see something in it for them; unless they can see that the company is doing the right things for them. Remember, it doesn’t matter how good your AI applications are, they are useless without data.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EChanging CS\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EAI will radically change the customer success landscape. Routine tasks will disappear: chatbots are already replacing the support team and that will extend into the simpler, routine tasks of customer success, particularly as more and more companies build this into their application. So what of the CSM? Well if they spend their time doing routine tasks like on-boarding, training and low-level process change; they will also go. If they are change mentors, guiding people through the human aspects of change, then they will stay. In proportion, we will need more of these. We already do it is just that we can’t afford them given everything else a CSM has to do.  \u003C/p\u003E \n \u003Cp\u003EMake no mistake, AI will improve productivity and that will impact jobs. In the early stages, AI will augment people but as confidence in systems grow, AI will take over some tasks. Whilst I have concerns about individuals who won’t or can’t adapt, I am not fearful of the overall impact. President John F Kennedy said “\u003Cem\u003EWe believe that if men have the talent to invent new machines that put men out of work, they have the talent to put those men back to work.\u003C/em\u003E” Throughout history, new technologies have changed work and jobs but the overall effect has always been growth.  People just do different things. Question is, if you are in CS, what are you going to be doing?\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/robots-coming-customer-success-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2017-11-20T11:51:58.000+00:00","headline":"Is there a role for CS software in CS2.0?","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQHxLBv0vGEYaQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520090310587?e=2147483647&v=beta&t=viVpOJncqXARSj_JtE5l9kU4uHotcSmpaBTB4nZB__o"},"articleBody":"\u003Cp\u003EThe first of the five tenets I wrote into the \u003Ca href=\"http://thecustomer.co/2017/10/18/customer-success-2-0-the-charter/\" target=\"_blank\" rel=\"nofollow noopener\"\u003ECS 2.0 Charter\u003C/a\u003E is “\u003Cem\u003EProduct is the primary vehicle for delivering customer success. The need for a large CS team could indicate a failure to properly enrich the product.\u003C/em\u003E” I think customers deserve and, increasingly expect, software that guides them towards and delivers their required outcomes out-of-the-box. Coupled with an increasing desire for self-service: that means no support team, no CS team, at least not as we currently build them. Putting CSMs in place as we currently understand that role is, in my mind, a failure to create an effective product. The CS 2.0 approach means that understanding the customer’s way of working, agreeing goals and developing and monitoring a plan of action to achieve those goals is an inherent part of the product.\u003C/p\u003E \n \u003Cp\u003EFew SaaS companies are currently built around this way of working. Instead of building success into the product, they build a team. To support these new teams, customer success applications have developed and entered the market. There are some great products; \u003Ca href=\"http://www.gainsight.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EGainsight\u003C/a\u003E, \u003Ca href=\"http://www.strikedeck.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EStrikedeck\u003C/a\u003E, \u003Ca href=\"http://www.totango.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003ETotango\u003C/a\u003E, \u003Ca href=\"http://www.woopra.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EWoopra\u003C/a\u003E, to name just a few. Whilst they all have different strengths, they all start with the same premise. Customer success is a people-centric activity: it needs people and they need information and guidance. In addition, managers need reports and analytics to understand and manage! The premise of CS2.0 is to replace the people centric model with a product centric model This raises a big question: “What role, if any, does CS software play when product, not people is the primary vehicle for delivering customer success?”\u003C/p\u003E \n \u003Cp\u003ELet’s start by looking at the major tasks CSMs currently do.\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EBuild understanding of their customers and their goals.\u003C/li\u003E \n \u003Cli\u003EEstablish a shared plan to deliver customer goals.\u003C/li\u003E \n \u003Cli\u003EGuide new customers in configuring the application.\u003C/li\u003E \n \u003Cli\u003ETrain users in the features and how they help the customer achieve their goals.\u003C/li\u003E \n \u003Cli\u003EGuide and cajole customers in making process changes needed to achieve their goals.\u003C/li\u003E \n \u003Cli\u003ETrack usage and encourage wide and deeper adoption.\u003C/li\u003E \n \u003Cli\u003EGenerate up/cross sell and advocacy.\u003C/li\u003E \n \u003Cli\u003EReview and renew the relationship\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EMy vision of CS2.0 is that much of this should and can be embedded in the product. I do not assume that this shift will happen overnight but I am convinced it will happen. Let’s start with some initial thoughts on what capabilities are needed.\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EApp tracking to a level beyond what is currently available.\u003C/li\u003E \n \u003Cli\u003ETools to enable discovery and problem solving that guide automatic configuration of the application.\u003C/li\u003E \n \u003Cli\u003EContext rich, in-app messaging, including video, to guide and cajole the customer into action.\u003C/li\u003E \n \u003Cli\u003ENext best actions: micro-workflows based on rich data rather than pre-determined journeys.\u003C/li\u003E \n \u003Cli\u003EIn-app up/cross sell and renewal purchases.\u003C/li\u003E \n \u003Cli\u003EOff-line messaging to reach key customer contacts that are not users.\u003C/li\u003E \n \u003Cli\u003EReview the relationship and determine next steps\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EOf these capabilities, CS 2.0 envisages that only the last two take place outside the product and involve person to person intervention as a default approach. So what does this mean for CS software? Here’s my take.\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EAs the process of delivering customer success becomes product based, fewer people will be needed to deliver customer success. That means fewer seats, disrupting the pricing model of many current providers.\u003C/li\u003E \n \u003Cli\u003EApp monitoring will become core to CS software, giving products like \u003Ca href=\"http://www.churnzero.net/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EChurn Zero\u003C/a\u003E, \u003Ca href=\"http://www.useriq.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EUserIQ\u003C/a\u003E, \u003Ca href=\"http://www.pendo.io/\" target=\"_blank\" rel=\"nofollow noopener\"\u003EPendo\u003C/a\u003E and \u003Ca href=\"http://www.splunk.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003ESplunk\u003C/a\u003E a more significant seat at the table. In fact, making this capability native will become a must have. Expect deep partnerships or acquisitions.\u003C/li\u003E \n \u003Cli\u003ESignificantly greater levels of data capture and manipulation will make machine learning essential to identify the patterns of activity that drive success for customers.\u003C/li\u003E \n \u003Cli\u003ENext best action systems that guide the customer to success based on their specific, current context will replace pre-determined processes as currently envisaged in a customer journey or CS playbook.\u003C/li\u003E \n \u003Cli\u003EA signifiant percentage of the ‘one to many’ interventions driven by CS software will be delivered via the product not email or other channels. Deep, two-way, real-time integration between product and CS software is a must have.\u003C/li\u003E \n \u003Cli\u003EPoint and click integration with data transformation will be needed to link up the many data sources needed to build deep understanding of the customer.\u003C/li\u003E \n \u003Cli\u003EMore CS guidance will be delivered through automated chat bots that work with the customer on discovery and delivering their next best actions.\u003C/li\u003E \n \u003Cli\u003EAll of this makes a rich, single customer view ever more important. New database technologies like graph that are focused on relationships will be more widely adopted.\u003C/li\u003E \n \u003Cli\u003EThe danger to existing suppliers comes from two fronts. New players that build for CS 2.0 from the ground up and existing CRM providers, notably \u003Ca href=\"http://www.salesforce.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003ESalesforce\u003C/a\u003E. They have used the tag line ‘The customer success platform’ but, other than call centre/ticketing have never really made a meaningful CS specific product play; despite having all the elements.\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EIn the short term CS software will continue to be focused on supporting the delivery of customer success through people. That requirement will not stop. People will continue to be part of the delivery of customer success; just fewer of them focused on a much smaller but higher value part of the relationship. In the longer term, the drive to product-led CS will place greater emphasis on CS software as the orchestrator of automation through the product. CS software providers that do not follow this path will become increasingly irrelevant.\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/role-cs-software-cs20-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2017-11-04T10:08:58.000+00:00","headline":"Building your consulting business","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQG1p4GuH3mVDw/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520130625177?e=2147483647&v=beta&t=spE_4b3jqKQnXRRK5DmjZ9PSzVpmlmxgfSZG_ZN0vKE"},"articleBody":"\u003Cp\u003EOn three separate occasions, I have left paid employment and set up my own consulting business. As a result, I have been asked on many occasions how do you go about that task. Here’s what has worked for me. Many of the things discussed can be covered in much more detail but the purpose of this paper is to get you started. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E1. Figure out your elevator pitch \u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EThe real key is to figure out what benefit you deliver for whom by doing what. I have shamelessly stolen and adapted the five question approach to identifying your life purpose by Adam Leipzeg in his excellent TED talk. \u003C/p\u003E \n \u003Cp\u003EQ1: Who are you?\u003C/p\u003E \n \u003Cp\u003EQ2: What do you love to do?\u003C/p\u003E \n \u003Cp\u003EQ3: Who do you it for?\u003C/p\u003E \n \u003Cp\u003EQ4: What do they want or need?\u003C/p\u003E \n \u003Cp\u003EQ5: How do they change as a result of what you give them? \u003C/p\u003E \n \u003Cp\u003EIf you answer these five questions in the context of your emerging business you have a great elevator pitch: just add a bit of flesh to each question. \u003C/p\u003E \n \u003Cp\u003E\u003Cu\u003EWho are you?\u003C/u\u003E \u003C/p\u003E \n \u003Cp\u003EMarketers would call this branding but keeping it simple, it’s just a short description of you and your experience. Don’t overly concern yourself with company names and logos - that can come later. Do however secure your domain name if you want to build a website (see shop window below). Hone your personal profile so that it truthfully tells a great, short story about what you have achieved. If you haven't got anything on that list you should think about another way to earn your money. \u003C/p\u003E \n \u003Cp\u003E\u003Cu\u003EWhat do you love to do?\u003C/u\u003E \u003C/p\u003E \n \u003Cp\u003ELife’s too short to do things that suck - so don’t. Figure out what you really enjoy doing and look to build your business around that. This is also good business sense as there is often a relationship between what you like doing and what you are good at. \u003C/p\u003E \n \u003Cp\u003E\u003Cu\u003EWho do you (want to) do it for?\u003C/u\u003E \u003C/p\u003E \n \u003Cp\u003EList out the characteristics of your target customers. What sort of individuals or companies are they? What roles can you help most? Don't just look at the basic stuff like age, industry sector and job title but think long and hard about the behaviours and attitudes of the people you want to spend time with. It’s also useful to think about the sort of people you don't want to work with? Just as life is too short to do something that sucks; it is too short to waste your time with jerks. You don't have tell them they're jerks - just tell them you’re busy or they don't fit your target customer profile. \u003C/p\u003E \n \u003Cp\u003E\u003Cu\u003EWhat do they need or want?\u003C/u\u003E \u003C/p\u003E \n \u003Cp\u003EThis is the basis of the list of services you are going to offer. You need research the group you have identified in question three to find the questions they ask, the challenges they face and the aspirations they seek. Don't skip this step: only by really understanding life from their perspective can you figure out how you can help. \u003C/p\u003E \n \u003Cp\u003E \u003Cu\u003EHow do they change as a result of what you give them? \u003C/u\u003E\u003C/p\u003E \n \u003Cp\u003EThe final and most important question. If you are going to be a successful consultant, success is measured in terms of what your customer does better as a result of you working with them. Think outcomes and results not just deliverables. If you can’t articulate this succinctly in a way that resonates with your target customer, think again. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E2. Create your product catalogue\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EYou have already sketched out the basics of this in question four of the elevator pitch. Now you can add a bit more colour: think challenge, deliverables and benefits. You do not need massive detail here but without this, you risk getting stuck in the client:consultant chasm. Client says “What do you do?” and the consultant replies “Well it depends on what your problems are?” It's up to you to break that with examples of your offerings that illustrate what you deliver to help your chosen customers. \u003C/p\u003E \n \u003Cp\u003ESetting out a short description of what you offer, or better still, examples of projects you have done tell the customer how you can help. You can use projects you have done as part of a previous job as a starting point. The list, which should be less than five items, frames your potential contribution. You may not deliver exactly what is on your product list but it is a great way to kick start a conversation about what a project might look like. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E3. Set your price\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EThis is one of the most challenging aspects of becoming an independent consultant and there is no simple answer. \u003C/p\u003E \n \u003Cp\u003EThere are three basic models for pricing. Time based is just as it says; payment by the hour day or week. The simple rule here is to discount only where you have a fixed, long term commitment. Project based pricing is useful where you are confident about the work to be done to complete specific tasks. Clients like this as it gives them a fixed price but it places the risk on you. If you use this approach be sure to add in contingency; remember if something can go wrong, it probably will. Results based pricing is where you are paid for pre-agreed results. This is the most challenging and probably one to stay away from until you have a number of assignments under your belt as there are many factors to consider and issues that can make it problematic. \u003C/p\u003E \n \u003Cp\u003EWhat to charge is dependant on a number of factors, notably: \u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EThe going rate for the sort of service you offer. You need to ask around and find out what that is. Talk to people you know who may have bought such services. \u003C/li\u003E \n \u003Cli\u003EYour experience and reputation in your chosen field. • The value of the work to your client. \u003C/li\u003E \n \u003Cli\u003EThe nature of your services. Short, high impact services can often sustain a higher price than lengthy assignments. \u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003EThe biggest mistake most people make is to underestimate their value. I have done this in the past. If you have done your research and sold yourself well, be confident in your price. Remember, what you charge says a lot about the value of what you do. If you don’t value it, your customer is unlikely to. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E4. Build your shop window\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EYou need to let people you are open for business. There are two approaches. \u003C/p\u003E \n \u003Cp\u003EThe first is to create a website. You can use an off-the-shelf provider that doesn’t need any technical skills to get you started. There are two basic types. The first is a simple blog site: all it contains is blog posts and your contact details. The second is a more traditional website that has multiple sections, including a blog. These sections typically contain your elevator pitch, product/ project pages, blog and a contact page. Whichever approach you use, be sure to include the option to allow people to subscribe to your blog. That way all your new content will automatically sent to them. \u003C/p\u003E \n \u003Cp\u003EThe second is to use a platform like LinkedIn for B2B or Facebook for B2C. You can create a company page and publish your content, advertise your services to targeted groups, build learning programs and of course, stay in touch with what’s happening with your target market. There are probably groups that you can join to help you understand and reach like minded people. If not, create one. Analytics are provided to help you understand what content is working best. With no technical skills required, it is the easiest way to set up an online presence. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E5. Get your content plan together\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EWhatever you use for your shop window, you need something to put in it. Ideas and opinions are the best way to reach your target audience and blogs or the video equivalent, vlogs are the vehicle. \u003C/p\u003E \n \u003Cp\u003EA successful content plan is: \u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003ERelevant to your audience. Sounds obvious but putting yourself in your target customer’s mind is important. \u003C/li\u003E \n \u003Cli\u003EOpinionated. Don’t be afraid of going against accepted wisdom. Don’t make wild claims but if you disagree with something and can make a reasoned argument, go for it. Don’t be obnoxious but certainly don’t be bland! \u003C/li\u003E \n \u003Cli\u003ESustained over time. Build a list of 20 topics and commit to deliver at least one piece per week. Use viewing figures and any comments to help shape your next batch of content. You are better producing 10 really good pieces than one blockbuster. Remember, your customer’s time is short is a scarce resource. \u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003E\u003Cstrong\u003E6. Network\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003ESitting there waiting for the phone to ring will leave you doing just that - sitting there. You have to get out and talk to people - join the conversation. There is a plethora of discussion forums - you just need to find the ones where your prospects hang out. LinkedIn, Facebook are the leaders in their fields but Meetup is increasingly helpful, combining online and face-to-face opportunities. Can’t find a group dedicated to your specialism? Start one. Whatever groups you join, be an active participant. Don’t comment just for the sake of it but equally don’t miss an opportunity to say your piece. Plan time to do this otherwise you will overlook it. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E7. Manage your time\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EHere, I take my guidance from the founder of independent consulting - management guru Peter Drucker. I was fortunate to meet him and he talked about how he managed his time, advice I have followed and am pleased to pass on his three tenets: \u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EBreak your week into three chunks: 3 days fee earning; 1 day admin (book-keeping etc) and 1 day keeping up to date and networking. This does not have applied strictly to every week but don’t let the ratio slip too much. \u003C/li\u003E \n \u003Cli\u003EAlways take holidays \u003C/li\u003E \n \u003Cli\u003EEach year, set aside two weeks (not holiday time) to do in-depth research and thinking. He said too many consultants peddle old solutions to new problems. \u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003E\u003Cstrong\u003EAnd finally\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EI do not claim that this is a comprehensive guide - it is not. I do however think that these baby steps will set you off on the right path. Remember, like learning to walk, it is the first steps that are the most difficult; you are just not confident you can let go. Just remember, if I can do it, so can you! Go for it! \u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/building-your-consulting-business-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2017-11-01T17:28:02.000+00:00","headline":"Does CS 2.0 mean the end of CSM’s?","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQFsnl4Vt7edvw/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520111843957?e=2147483647&v=beta&t=SRik78JKj2xjHGVaONe0JITBayG0v0qwK60lELr_gFg"},"articleBody":"\u003Cp\u003EI developed the ideas under the banner \u003Ca href=\"https://thecustomer.co/2017/10/18/customer-success-2-0-the-charter/\" target=\"_blank\" rel=\"nofollow noopener\"\u003ECS2.0\u003C/a\u003E because I felt most SaaS companies were using old approaches to fill gaps caused by products that fail to deliver successful customer outcomes. I still do. I believe that \u003Ca href=\"https://thecustomer.co/2017/10/04/product-first-team-second-if-at-all-building-products-for-customer-success/\" target=\"_blank\" rel=\"nofollow noopener\"\u003Eproduct-led customer success\u003C/a\u003E is the only way to build truly scaleable customer success. New technologies, notably machine learning and artificial intelligence are beginning to take the automation of data-driven, context rich 1:1 interactions to another level. Such intelligent, automated interventions will solve many of the issues arising from product use without human intervention.  \u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E \n \u003Cp\u003EThe CS luddites argue that technology will not support this degree of automation. Well it can today and it will with ease within the next two to five years. The problem with making interventions effective today rests mainly with companies failure to build a sufficiently rich customer data set. Context rich interventions require a comprehensive data set covering product usage, sentiment, transactions and, most importantly, desired outcome data.  \u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E \n \u003Cp\u003EThe same people also argue that this product based approach will eliminate the need for CSMs. Yes it will; at least in the form most exist today. Eliminate them altogether? I think not. Let me explain why.\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E \n \u003Cp\u003EMost customers fail to achieve value from the applications they purchase not because the software doesn’t work but because their processes and knowledge are lacking. It’s them; not you. This doesn’t help you however. They have not achieved their objectives: their investment has not generated the return on investment you promised. Cancellation is the outcome.  \u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E \n \u003Cp\u003ETo ensure the customer achieves their desired outcome, CS has to encompass business coaching: analysing the customer’s context and capabilities as well as their goals and then guiding them through the process improvements that are needed to exploit best your software. Some companies already have these roles but typically charge for them under the heading ‘professional services’. I believe that as the \u003Ca href=\"https://thecustomer.co/2017/10/19/the-performance-economy-is-coming-how-blockchain-will-change-customer-success/\" target=\"_blank\" rel=\"nofollow noopener\"\u003Eperformance economy\u003C/a\u003E drives us to pay for results, the role of the business coach will have to be bundled into the service and the pricing. Not getting the customer to success will mean not getting paid!\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E \n \u003Cp\u003ESo instead of replacing CSM’s, CS2.0 elevates their role and skillset. Until AI develops to take on this role also!\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/does-cs-20-mean-end-csms-dave-jackson"},{"@type":"Article","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"dateModified":"","datePublished":"2017-10-18T10:44:16.000+00:00","headline":"Leading Customer Success into the future:\n5 key questions for CS leaders","image":{"@type":"ImageObject","url":"https://media.licdn.com/dms/image/v2/C4E12AQFztl4sbxsmww/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520234363361?e=2147483647&v=beta&t=V_QfGiTZidzXsM1y5nLHeOKpSo1D_8aKf5Jk8_YMdH4"},"articleBody":"\u003Cp\u003EThe role of the leader places particular responsibilities on the post holder. One that all too often gets addressed poorly is thinking about the future. Two things drive this.  \u003C/p\u003E \n \u003Cp\u003EThere is so much pressure to fix the day-to-day issues; we fix one and another two or three arise. It’s like chopping off the top of an iceberg: one tenth of the nine tenths was below the water surfaces. We jump from one problem to the next and before we know it, the future has overtaken us. I am not suggesting you ignore these issues - you should not! You should however carve out time for reflection on the bigger picture and the changes that are going on around you.  \u003C/p\u003E \n \u003Cp\u003EEven those that find time often assume that next year will be essentially a continuation of this year. That might be ok in slow moving industries where competition is limited and technology is not a factor but do such industries exist anymore? Most of us face competition, both from direct competitors, new competitors and from other ways customers can spend limited time and money.  \u003C/p\u003E \n \u003Cp\u003EHere are five questions you must answer to shape the future of CS in your company.\u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E1. What outcomes do customers want that we are not serving?\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003ENo software product I have ever encountered does everything, which suggests that there are opportunities to extend your reach to solve other problems and aspirations customers grapple with. This requires a deep understanding of customers that surveys and focus groups are unlikely to uncover. Only by studying your chosen customers and their work can you identify effectively ‘new’ needs. The best approach I have come across is job or task mapping: documenting what your target customers do and where their needs are not served effectively by existing approaches and technology.  \u003C/p\u003E \n \u003Cp\u003EOne other technique I have found invaluable (for B2B providers) is seeking an understanding of your customers’ customers. This can put you one step ahead of your customers and your competitors.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E2. How can we use our product to guide better customers to achieve their goals?\u003C/strong\u003E \u003C/p\u003E \n \u003Cp\u003EMuch of what we do in customer success is fill in the gaps in what our product should do. This is the first tenet in the \u003Ca href=\"https://lnkd.in/du4RWbE\" target=\"_blank\" rel=\"nofollow noopener\"\u003ECustomer Success 2.0 Charter \u003C/a\u003Eand covered in greater depth in this \u003Ca href=\"https://lnkd.in/gamdb4N\" target=\"_blank\" rel=\"nofollow noopener\"\u003Eblog\u003C/a\u003E. If we are to scale the business significantly and and profitably, we have to get out of this mindset of every n new customers requires another CSM. Productising the discovery, delivery and tracking of a customers’ goals is the best way to scale.  \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E3. What technologies and business models are emerging and how will they change our customers’ lives?\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EThe world is full of people who have said “That will never take hold” who have been proved wrong by those that have done it. Oracle’s Larry Ellison initially dismissed cloud computing/SaaS and lost ground to Salesforce in the CRM market as a result. The recurring revenue model is now spreading outside software: Porsche have recently announced a $2,000 per month subscription that allows members to drive a selection of their models. It is an interesting fact that no company that led in one wave of technology has ever gone on to lead the next wave. Real change starts in the margins, at the edge so keep an eye on them. I often look at Google search stats to see how new ideas are developing and growing.\u003C/p\u003E \n \u003Cp\u003EAs above, extending this understanding to your customers’ customers can also help.\u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E4. What technologies and business models are emerging that can change how we deliver value to customers?\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EWhilst the research is the same as the above, the application is different. Do new technologies allow us to enhance our product, scale more profitably, build better insights and execute for customers more effectively? Don’t limit your research to new forms of functionality; infrastructure is a key component of any SaaS business and new ways of building applications can have a significant impact on the ability to deliver an application that better meets customers’ needs. \u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003E5. How can we engage better our people to deliver value to customers?\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003ESome have said that CS 2.0 is about removing people from the process: the end of CSMs. It’s not, although I do see a distinctly different focus for them, which I will address in a forthcoming blog.  \u003C/p\u003E \n \u003Cp\u003EI do not think there is any radical new thinking on this front, although I do think there is a massive gap between good practice and common practice. All too often, so called leaders still view people as resources. I have never met anyone who gets up in the morning, looks in the mirror and says “Thats a great human resource!”\u003C/p\u003E \n \u003Cp\u003EI have always looked for ways to engage people better, which to me comes down to the following:\u003C/p\u003E \n \u003Cul\u003E \n \u003Cli\u003EUnderstand and if necessary, help them develop their life goals\u003C/li\u003E \n \u003Cli\u003EGive people a purpose for their job beyond earning money\u003C/li\u003E \n \u003Cli\u003ETell them honestly how they are performing, what they are doing well and how they can improve\u003C/li\u003E \n \u003Cli\u003EInvest in learning and developing and especially on-the-job coaching\u003C/li\u003E \n \u003Cli\u003EGive them the opportunity to share their concerns and, most importantly, shape their job\u003C/li\u003E \n \u003Cli\u003ERecognise their successes publicly with a generous spirit and no, that does not mean money\u003C/li\u003E \n \u003C/ul\u003E \n \u003Cp\u003E\u003Cstrong\u003EMaking a start\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003EFor me, these five questions are not something to schedule a couple of weeks before the annual budget round, although implementing some of the learning will need to be built into plans and budgets. They are questions that a CS leader should have at the back of their minds constantly.  \u003C/p\u003E \n \u003Cp\u003EI get a lot of my ideas not from studying the work of others in CS, although I do that but from researching other business functions and disciplines. I am a great student of emerging technologies and research into how people think. I set aside an hour, twice a week just to research. I am an avid consumer of TED talks, especially those exploring human nature.  \u003C/p\u003E \n \u003Cp\u003EOne way to develop new ideas is to set outrageous goals. A CEO once asked me how could he scale the CS function ten-fold? I took that and asked how could it be scaled 1,000 fold. That pushes thinking in different ways, forcing you to explore discontinuous approaches.  \u003C/p\u003E \n \u003Cp\u003EI think this challenge is best summed up by the Irish playwright George Bernard Shaw who said “\u003Cem\u003EThe reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.\u003C/em\u003E”\u003C/p\u003E \n \u003Cp\u003E\u003Cstrong\u003EGo forth and be unreasonable!\u003C/strong\u003E\u003C/p\u003E \n \u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n \n","url":"https://www.linkedin.com/pulse/leading-customer-success-future-5-key-questions-cs-leaders-jackson"},{"@type":"PublicationIssue","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"name":"Dynamic Orgnisations: The Challenge of Change"},{"@type":"PublicationIssue","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"name":"Becoming Dynamic"},{"@type":"PublicationIssue","author":{"@type":"Person","name":"Dave J.","url":"https://uk.linkedin.com/in/davidjacksonuk"},"name":"Customer-Led Growth: A CEO's guide to building a B2B SaaS company","url":"https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Eamazon%2Ecom%2FCustomer-Led-Growth-guide-building-company%2Fdp%2F1739903013&urlhash=HEdV","description":"Successful B2B SaaS CEOs master a powerful dynamic; the link between value to customers and revenue for their company. This book, written by someone with first hand experience, unpacks the seven principles on which a true company-wide approach to customer focus is built. Questioning many of the concepts on which B2B SaaS companies have been built, the book provides practical advice and a sprinkling of philosophy to CEOs facing the challenge of building a customer-centric, growth-focused organisation."},{"@type":"Person","address":{"@type":"PostalAddress","addressCountry":"GB","addressLocality":"United Kingdom"},"alumniOf":[],"awards":["Global Top 25 CS Influencer","Top 25 Global CS Influencer","Top 25 CS Influencer"],"disambiguatingDescription":"","image":{"@type":"ImageObject","contentUrl":"https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q"},"jobTitle":["**-*******","********* *******","***","** ******** ******* (*******)","***** ******** ******* (*******)","******* ******** ** ******** *******","**& ** ********** *********","***","*****","*******","******** ********** - ******** **********","******** **********","********* ********"],"knowsLanguage":[],"memberOf":[],"name":"Dave J.","sameAs":"https://uk.linkedin.com/in/davidjacksonuk","url":"https://uk.linkedin.com/in/davidjacksonuk","worksFor":[{"@type":"Organization","name":"CLG Forum","member":{"@type":"OrganizationRole"}},{"@type":"Organization","name":"***********","member":{"@type":"OrganizationRole"}},{"@type":"Organization","name":"***********.**","member":{"@type":"OrganizationRole"}},{"@type":"Organization","name":"******","location":"London, England, United Kingdom","member":{"@type":"OrganizationRole","description":"******** ** ** ** ******* ***** ** **** ****** ******* ******* **'* *******-**** ******** ******* **********. ********* ** ** ******* **** **** ************ *** ******** ****!"}},{"@type":"Organization","name":"*********","member":{"@type":"OrganizationRole","description":"********* ** ** ******* *** ****-**** **** * **** * **** **** ******** *** *** **** ** ******. ** **** ***** ** **** * ***** *** *** *** ****** **** ***** ******* ****** **** ***********. ** ******* ***** ** ************* *** ******** ********** ***** *** ********* *** ******** ***** *****, **** ***** ****** *** ** ***** *******. \u003C**\u003E\u003C**\u003E*** ****-**** **** ******* ** ** ******** ** **** **** ***** ******* *** ******** ** ******* *** ******** ******* ********** *********.\u003C**\u003E\u003C**\u003E**'* ***** ** ** * ***** ****!"}},{"@type":"Organization","name":"**** *********","location":"Portsmouth, United Kingdom","member":{"@type":"OrganizationRole","description":"********** *****, ********** *********. 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data-delayed-url="https://static.licdn.com/aero-v1/sc/h/29h8hsjuomfp50lam5ipnc3uh"> </icon> <span class="top-nav-link__label-text font-sans text-xs leading-regular text-center font-regular"> Games </span> </a> </li> <li class> <a href="ms-windows-store://pdp/?ProductId=9WZDNCRFJ4Q7&mode=mini&cid=guest_nav_upsell&trk=public_profile_guest_nav_menu_windows" data-tracking-control-name="public_profile_guest_nav_menu_windows" data-tracking-will-navigate class="top-nav-link flex justify-center items-center min-h-[52px] hover:text-color-text visited:hover:text-color-text hover:no-underline w-[96px] px-1 border-solid border-l-1 border-r-1 babybear:border-r-0 border-color-border-faint flex-col mx-1 babybear:mx-0 text-color-text-secondary visited:text-color-text-secondary"> <icon class="top-nav-link__icon flex h-3 w-3 flex-shrink-0 justify-center " data-delayed-url="https://static.licdn.com/aero-v1/sc/h/admayac2rnonsqhz9v3rzwcyu"> </icon> <span class="top-nav-link__label-text font-sans text-xs leading-regular text-center font-regular"> Get the app </span> </a> </li> </ul> <div class="nav__cta-container order-3 flex gap-x-1 justify-end min-w-[100px] flex-nowrap flex-shrink-0 babybear:flex-wrap flex-2 babymamabear:min-w-[50px] ">  <a class="nav__button-tertiary btn-md btn-tertiary" href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&session_redirect=https%3A%2F%2Fuk.linkedin.com%2Fin%2Fdavidjacksonuk&trk=public_profile_nav-header-join" data-tracking-control-name="public_profile_nav-header-join" data-test-live-nav-primary-cta data-tracking-will-navigate> Join now </a> <a class="nav__button-secondary btn-secondary-emphasis btn-md" href="https://www.linkedin.com/login?session_redirect=https%3A%2F%2Fuk%2Elinkedin%2Ecom%2Fin%2Fdavidjacksonuk&fromSignIn=true&trk=public_profile_nav-header-signin" data-tracking-control-name="public_profile_nav-header-signin" data-tracking-will-navigate> Sign in </a> <a aria-label="Sign in" class="nav__link-person papabear:hidden mamabear:hidden" data-tracking-control-name="public_profile_nav-header-signin" data-tracking-will-navigate href="https://www.linkedin.com/login?session_redirect=https%3A%2F%2Fuk%2Elinkedin%2Ecom%2Fin%2Fdavidjacksonuk&fromSignIn=true&trk=public_profile_nav-header-signin"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </a> </div>   </nav> </header>   <main class="main papabear:flex papabear:w-content-max-w papabear:mx-auto papabear:pt-desktop-content-top-margin mamabear:pt-desktop-content-top-margin " id="main-content" role="main"> <section class="core-rail mx-auto papabear:w-core-rail-width mamabear:max-w-[790px] babybear:max-w-[790px]"> <div class="details mx-details-container-padding"> <section class="profile"> <section class="top-card-layout container-lined overflow-hidden babybear:rounded-[0px]"> <figure class="cover-img min-h-[87px] papbear:min-h-[100px] rounded-t-[2px] babybear:rounded-[0px] -z-1">  <div class="cover-img__image-frame relative w-full overflow-hidden pb-[calc((134/782)*100%)]"> <div class="cover-img__image-position absolute top-0 right-0 bottom-0 left-0 "> <img class="cover-img__image relative w-full h-full object-cover" src="https://media.licdn.com/dms/image/v2/C4D16AQHrqCW92TR96A/profile-displaybackgroundimage-shrink_200_800/profile-displaybackgroundimage-shrink_200_800/0/1634387040369?e=2147483647&v=beta&t=ksAJeTXzmJKIu4pmB4iI9XclZpRTtnJE5VXY5Xnzn1s" fetchpriority="auto" data-embed-id="cover-image" alt tabindex="0"> </div> </div>  </figure> <div class="top-card-layout__card relative p-2 papabear:p-details-container-padding"> <div class="top-card__profile-image-container top-card__profile-image-container--cvw-fix flex top-card-layout__entity-image-container flex" data-section="picture"> <button class="cursor-pointer" aria-label="Dave J." data-modal="public_profile_logo_contextual-sign-in-info_modal" data-test-id="logo-button" type="button"> <div class="bg-white rounded-full h-[142px] mt-[-100px] p-[7px] w-[142px]"> <div class="top-card__entity-logo-gradient-ring rounded-full h-[134px] ml-[-3px] mt-[-3px] p-[6px] w-[134px]"> <img class="inline-block relative rounded-[50%] w-16 h-16 top-card-layout__entity-image top-card__profile-image top-card__profile-image--real-image top-card__entity-inner-ring onload top-card-layout__entity-image shadow-color-shadow shadow-[0_4px_12px] border-2 border-solid border-color-surface mt-[-70px] mb-[14px] papabear:border-4 papabear:mt-[-100px] papabear:mb-[18px]" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="Dave J."> </div> </div> </button> <div class="contextual-sign-in-modal top-card__logo-modal" data-impression-id="public_profile_logo_cta_contextual-sign-in-modal">  <div class>  <div id="public_profile_logo_contextual-sign-in-info_modal" class="modal modal--contextual-sign-in" data-outlet="public_profile_logo_contextual-sign-in-info_modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_logo_contextual-sign-in-info_modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_modal_dismiss"> <icon class="contextual-sign-in-modal__modal-dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="contextual-sign-in-modal__screen contextual-sign-in-modal__context-screen flex flex-col my-4 mx-3"> <img class="inline-block relative rounded-[50%] w-16 h-16 contextual-sign-in-modal__img m-auto" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <h2 class="contextual-sign-in-modal__context-screen-title font-sans text-xl text-color-text my-2 mx-4 text-center" id="public_profile_logo_contextual-sign-in-info_modal-modal-header"> Sign in to view Dave’s full profile </h2>  <div class="contextual-sign-in-modal__btn-container m-auto w-[320px] babybear:w-full">  <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto " data-theme="filled_blue" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> <div class="sign-in-modal" data-impression-id="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary btn-secondary" data-tracking-client-ingraph data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_outlet-button" data-modal="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal">  Sign in </button> <div class>  <div id="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal" class="modal modal--sign-in" data-outlet="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="public_profile_logo_contextual-sign-in-info_modal_sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://uk.linkedin.com/uas/request-password-reset?trk=public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_logo_cta_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_logo_cta_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div>  </div> <div class="top-card-layout__entity-info-container flex flex-wrap papabear:flex-nowrap"> <div class="top-card-layout__entity-info flex-grow flex-shrink-0 basis-0 babybear:flex-none babybear:w-full babybear:flex-none babybear:w-full"> <button class="cursor-pointer hover:bg-color-background-none-tint-hover" data-modal="public_profile_top-card_title-modal-id" data-tracking-control-name="public_profile_top-card_title-modal-outlet-button"> <h1 class="top-card-layout__title font-sans text-lg papabear:text-xl font-bold leading-open text-color-text mb-0"> Dave J. </h1> </button>  <div class="contextual-sign-in-modal top-card-layout__title-modal" data-impression-id="public_profile_top-card_title-modal_contextual-sign-in-modal">  <div class>  <div id="public_profile_top-card_title-modal-id" class="modal modal--contextual-sign-in" data-outlet="public_profile_top-card_title-modal-id">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_top-card_title-modal-id-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_modal_dismiss"> <icon class="contextual-sign-in-modal__modal-dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="contextual-sign-in-modal__screen contextual-sign-in-modal__context-screen flex flex-col my-4 mx-3"> <img class="inline-block relative rounded-[50%] w-16 h-16 contextual-sign-in-modal__img m-auto" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <h2 class="contextual-sign-in-modal__context-screen-title font-sans text-xl text-color-text my-2 mx-4 text-center" id="public_profile_top-card_title-modal-id-modal-header"> Sign in to view Dave’s full profile </h2>  <div class="contextual-sign-in-modal__btn-container m-auto w-[320px] babybear:w-full">  <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto " data-theme="filled_blue" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> <div class="sign-in-modal" data-impression-id="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary btn-secondary" data-tracking-client-ingraph data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_outlet-button" data-modal="public_profile_top-card_title-modal-id_sign-in-modal">  Sign in </button> <div class>  <div id="public_profile_top-card_title-modal-id_sign-in-modal" class="modal modal--sign-in" data-outlet="public_profile_top-card_title-modal-id_sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_top-card_title-modal-id_sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_top-card_title-modal-id_sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="public_profile_top-card_title-modal-id_sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="public_profile_top-card_title-modal-id_sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_top-card_title-modal-id_sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="public_profile_top-card_title-modal-id_sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="public_profile_top-card_title-modal-id_sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk/overlay/about-this-profile/" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://www.linkedin.com/uas/request-password-reset?trk=public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_top-card_title-modal_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_top-card_title-modal_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div>  <h3 class="top-card-layout__first-subline font-sans text-md leading-open text-color-text-low-emphasis"> <div class="profile-info-subheader"> <span>United Kingdom</span> <span class="before:middot"></span> <button class="link cursor-pointer text-md focus:outline focus:outline-2 focus:outline-color-action" data-tracking-client-ingraph data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal-trigger" data-modal="public_profile_profile-info-subheader__contact-info_modal" data-no-cool-off="true" tabindex="0"> Contact Info </button> <div class="contextual-sign-in-modal contact-info-modal" data-impression-id="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal">  <div class>  <div id="public_profile_profile-info-subheader__contact-info_modal" class="modal modal--contextual-sign-in" data-outlet="public_profile_profile-info-subheader__contact-info_modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_profile-info-subheader__contact-info_modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_modal_dismiss"> <icon class="contextual-sign-in-modal__modal-dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="contextual-sign-in-modal__screen contextual-sign-in-modal__context-screen flex flex-col my-4 mx-3"> <img class="inline-block relative rounded-[50%] w-16 h-16 contextual-sign-in-modal__img m-auto" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <h2 class="contextual-sign-in-modal__context-screen-title font-sans text-xl text-color-text my-2 mx-4 text-center" id="public_profile_profile-info-subheader__contact-info_modal-modal-header"> Sign in to view Dave’s full profile </h2>  <div class="contextual-sign-in-modal__btn-container m-auto w-[320px] babybear:w-full">  <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto " data-theme="filled_blue" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> <div class="sign-in-modal" data-impression-id="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary btn-secondary" data-tracking-client-ingraph data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_outlet-button" data-modal="public_profile_profile-info-subheader_sign-in-modal">  Sign in </button> <div class>  <div id="public_profile_profile-info-subheader_sign-in-modal" class="modal modal--sign-in" data-outlet="public_profile_profile-info-subheader_sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_profile-info-subheader_sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_profile-info-subheader_sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="public_profile_profile-info-subheader_sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="public_profile_profile-info-subheader_sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_profile-info-subheader_sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="public_profile_profile-info-subheader_sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="public_profile_profile-info-subheader_sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk/overlay/contact-info/" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://www.linkedin.com/uas/request-password-reset?trk=public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_profile-info-subheader_contact-info_modal_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div> <div class="not-first-middot"> <span> 9K followers </span> <span> 500+ connections </span> </div> </div> </h3> <h4 class="top-card-layout__second-subline font-sans text-sm leading-open text-color-text-low-emphasis mt-0.5">  <div class="mutual-connections mt-1"> <div class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/ccme3th179hovxui57zwev0p3" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/ejhf1wl85h7r4afiv43sk1a0k" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/zq1567h0ccgosa9ep0hbzee9" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <button aria-label="See your mutual connections with Dave" class="font-semibold text-color-link cursor-pointer" data-tracking-client-ingraph data-tracking-control-name="public_profile_mutual-connections_modal-trigger" data-modal="public_profile_mutual-connections_contextual-sign-in-modal" data-no-cool-off="true">See your mutual connections</button> </div> <div class="contextual-sign-in-modal mutual-connections-modal" data-impression-id="public_profile_mutual-connections_contextual-sign-in-modal">  <div class>  <div id="public_profile_mutual-connections_contextual-sign-in-modal" class="modal modal--contextual-sign-in" data-outlet="public_profile_mutual-connections_contextual-sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_mutual-connections_contextual-sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_modal_dismiss"> <icon class="contextual-sign-in-modal__modal-dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="contextual-sign-in-modal__screen contextual-sign-in-modal__context-screen flex flex-col my-4 mx-3"> <img class="inline-block relative rounded-[50%] w-16 h-16 contextual-sign-in-modal__img m-auto" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <h2 class="contextual-sign-in-modal__context-screen-title font-sans text-xl text-color-text my-2 mx-4 text-center" id="public_profile_mutual-connections_contextual-sign-in-modal-modal-header"> View mutual connections with Dave </h2>  <div class="contextual-sign-in-modal__btn-container m-auto w-[320px] babybear:w-full">  <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto " data-theme="filled_blue" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> <div class="sign-in-modal" data-impression-id="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary btn-secondary" data-tracking-client-ingraph data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_outlet-button" data-modal="public_profile_mutual-connections_sign-in-modal">  Sign in </button> <div class>  <div id="public_profile_mutual-connections_sign-in-modal" class="modal modal--sign-in" data-outlet="public_profile_mutual-connections_sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_mutual-connections_sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_mutual-connections_sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="public_profile_mutual-connections_sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="public_profile_mutual-connections_sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_mutual-connections_sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="public_profile_mutual-connections_sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="public_profile_mutual-connections_sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://www.linkedin.com/uas/request-password-reset?trk=public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_mutual-connections_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_mutual-connections_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div> </div> </h4> <div class="top-card-layout__cta-container flex flex-wrap mt-0.5 papabear:mt-0 ml-[-12px]"> <a class="top-card-layout__cta mt-2 ml-1.5 h-auto babybear:flex-auto top-card-layout__cta--primary btn-md btn-primary" href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_top-card-primary-button-join-to-view-profile" data-tracking-client-ingraph data-tracking-control-name="public_profile_top-card-primary-button-join-to-view-profile" data-tracking-will-navigate> Join to view profile </a> <div class="contextual-sign-in-modal top-card-layout__secondary-cta-modal flex babybear:flex-auto" data-impression-id="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal"> <button class="contextual-sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary top-card-layout__cta mt-2 ml-1.5 h-auto babybear:flex-auto top-card-layout__cta--secondary btn-md btn-secondary-emphasis" data-tracking-client-ingraph data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_outlet-button" data-modal="public_profile_top-card_secondary-cta-modal-id"> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/3ljz3g2ipmq0j47d44m25e1ug"></icon> Message </button> <div class>  <div id="public_profile_top-card_secondary-cta-modal-id" class="modal modal--contextual-sign-in" data-outlet="public_profile_top-card_secondary-cta-modal-id">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_top-card_secondary-cta-modal-id-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_modal_dismiss"> <icon class="contextual-sign-in-modal__modal-dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="contextual-sign-in-modal__screen contextual-sign-in-modal__context-screen flex flex-col my-4 mx-3"> <img class="inline-block relative rounded-[50%] w-16 h-16 contextual-sign-in-modal__img m-auto" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <h2 class="contextual-sign-in-modal__context-screen-title font-sans text-xl text-color-text my-2 mx-4 text-center" id="public_profile_top-card_secondary-cta-modal-id-modal-header"> Sign in to view Dave’s full profile </h2>  <div class="contextual-sign-in-modal__btn-container m-auto w-[320px] babybear:w-full">  <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto " data-theme="filled_blue" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> <div class="sign-in-modal" data-impression-id="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary btn-secondary" data-tracking-client-ingraph data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_outlet-button" data-modal="public_profile_top-card_secondary-cta-modal-id_sign-in-modal">  Sign in </button> <div class>  <div id="public_profile_top-card_secondary-cta-modal-id_sign-in-modal" class="modal modal--sign-in" data-outlet="public_profile_top-card_secondary-cta-modal-id_sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_profile_top-card_secondary-cta-modal-id_sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_top-card_secondary-cta-modal-id_sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="public_profile_top-card_secondary-cta-modal-id_sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="public_profile_top-card_secondary-cta-modal-id_sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_profile_top-card_secondary-cta-modal-id_sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="public_profile_top-card_secondary-cta-modal-id_sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="public_profile_top-card_secondary-cta-modal-id_sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://www.linkedin.com/uas/request-password-reset?trk=public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_top-card_secondary-cta-modal_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div> </div> </div> <div class="top-card-layout__entity-info flex-grow flex-shrink-0 basis-0 babybear:flex-none babybear:w-full top-card-layout__entity-info--right-column ml-details-container-padding max-w-[288px] babybear:my-2 babybear:ml-0"> <div class="top-card__links-container"> <div data-section="currentPositionsDetails"> <div class="flex text-md mb-1.5 font-sans font-bold leading-open items-center text-color-text" data-test-id="top-card-link"> <img class="inline-block relative w-4 h-4 bg-color-entity-ghost-background mr-1 shrink-0 border-4 border-color-transparent border-solid rounded-[6px] bg-clip-content" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt> <span class="top-card-link__description line-clamp-2"> CLG Forum  </span> </div> </div>  <div data-section="websites"> <div class> <button class="modal__outlet " data-tracking-control-name="public_profile_websites-modal-outlet" data-modal="default-outlet" aria-hidden="false" tabindex="0"> <div class="flex text-md mb-1.5 font-sans font-bold leading-open items-center link-no-visited-state" data-test-id="top-card-link" data-tracking-client-ingraph data-tracking-control-name="public_profile-website"> <img alt class="mr-1 shrink-0 bg-transparent" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9o8qqup6da04vhqijz8ft1j5g"> <span class="top-card-link__description line-clamp-2"> Websites  </span> </div> </button> <div id="websites" class="modal " data-outlet="default-outlet">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="websites-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] max-w-[774px] rounded-md"> <header class="modal__header flex items-center justify-between py-1.5 px-3 "> <h2 id="websites-modal-header" class="modal__title font-normal leading-open text-color-text text-lg">Websites</h2> <button class="modal__dismiss modal__dismiss--with-icon btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 " aria-label="Dismiss" data-tracking-control-name="public_profile_websites-modal-dismiss" type="button"> <icon class="modal__dismiss-icon relative top-[2px]" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button>  </header> <div class="modal__main w-full"> <dl class="websites-list"> <div class="websites-list__row"> <dt class="grow shrink-0 basis-1/2 websites__name mw-[50%] leading-regular pr-3"> Company Website </dt> <dd class="break-all"> <a href="https://www.linkedin.com/redir/redirect?url=http%3A%2F%2Fwww%2Ethecustomer%2Eco&urlhash=4MO7&trk=public_profile_website" target="_blank" data-tracking-control-name="public_profile_website" data-tracking-will-navigate> <span class="font-semibold"> http://www.thecustomer.co </span><img alt class="h-2 w-2 ml-0.5 align-baseline" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/8w0vew433o9nluoruq9k5eqy"> </a> </dd> </div> <div class="websites-list__row"> <dt class="grow shrink-0 basis-1/2 websites__name mw-[50%] leading-regular pr-3"> Blog </dt> <dd class="break-all"> <a href="https://www.linkedin.com/redir/redirect?url=http%3A%2F%2Fwww%2Ethecustomer%2Eco&urlhash=4MO7&trk=public_profile_website" target="_blank" data-tracking-control-name="public_profile_website" data-tracking-will-navigate> <span class="font-semibold"> http://www.thecustomer.co </span><img alt class="h-2 w-2 ml-0.5 align-baseline" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/8w0vew433o9nluoruq9k5eqy"> </a> </dd> </div> </dl> </div>  </section> </div> </div> </div> </div> </div> </div> </div> <div class="ellipsis-menu absolute right-0 top-0 top-card-layout__ellipsis-menu mr-1 papabear:mt-0.5 papabear:mr-2"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_profile_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex" role="presentation"> <a href="https://www.linkedin.com/uas/login?fromSignIn=true&session_redirect=https%3A%2F%2Fuk.linkedin.com%2Fin%2Fdavidjacksonuk&trk=public_profile_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=PROFILE&_f=guest-reporting" data-tracking-control-name="public_profile_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="PROFILE" data-semaphore-content-urn="urn:li:member:341483" data-semaphore-tracking-prefix="public_profile_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline active:bg-color-background-container-tint focus:bg-color-background-container-tint hover:bg-color-background-container-tint outline-offset-[-2px]" role="menuitem">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/iq0x9q37wj214o129ai1yjut"> </icon> Report this profile </a>  </li>  </ul>  </div> </div>  </div> </section>   <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 pp-section summary" data-section="summary">  <h2 class="core-section-container__title section-title"> About </h2>  <div class="core-section-container__content break-words"> <div> David is CEO of TheCustomer.Co, advising senior SaaS executives on building customer… <div class="sign-in-modal summary__sign-in-modal inline -ml-2" data-impression-id="public_profile_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary !btn-sm !pl-2 !btn-tertiary !text-color-text-low-emphasis !font-normal !visited:text-color-text-low-emphasis" data-tracking-client-ingraph data-tracking-control-name="public_profile_sign-in-modal_outlet-button" data-modal="summary-sign-in-modal">  <span class="inline-block align-middle"> see more </span> </button> <div class>  <div id="summary-sign-in-modal" class="modal modal--sign-in" data-outlet="summary-sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="summary-sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="summary-sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="summary-sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="summary-sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="summary-sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="summary-sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="summary-sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://uk.linkedin.com/uas/request-password-reset?trk=public_profile_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_sign-in-modal_join-link" data-tracking-control-name="public_profile_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> </div> </div> </section> <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 pp-section services" data-section="services">  <h2 class="core-section-container__title section-title"> Services </h2>  <div class="core-section-container__content break-words"> <ul class="show-more-less__list show-more-less__list--no-hidden-elems flex flex-wrap etta-show-more-less mb-2" data-impression-id="public_profile_services_see_more_show-more-less"> <li class="pills-list__item inline-flex" data-impression-id="public_profile_services_pill"> <a href="https://www.linkedin.com/services/l2/executive-coaches?trk=public_profile_services_pill" aria-label="Executive Coaching" data-tracking-control-name="public_profile_services_pill" data-tracking-will-navigate class="pill pill--filled flex w-fit mr-[6px] mb-1 hover:no-underline services-pills"> Executive Coaching </a> </li> <li class="pills-list__item inline-flex" data-impression-id="public_profile_services_pill"> <a href="https://www.linkedin.com/services/l2/business-consultants?trk=public_profile_services_pill" aria-label="Business Consulting" data-tracking-control-name="public_profile_services_pill" data-tracking-will-navigate class="pill pill--filled flex w-fit mr-[6px] mb-1 hover:no-underline services-pills"> Business Consulting </a> </li> <li class="pills-list__item inline-flex" data-impression-id="public_profile_services_pill"> <a href="https://www.linkedin.com/services/l2/leadership-development-coaches?trk=public_profile_services_pill" aria-label="Leadership Development" data-tracking-control-name="public_profile_services_pill" data-tracking-will-navigate class="pill pill--filled flex w-fit mr-[6px] mb-1 hover:no-underline services-pills"> Leadership Development </a> </li> </ul> <a class="btn-sm btn-secondary-emphasis inline-block min-h-0 babybear:w-full border-none" data-tracking-control-name="public_profile_services_rfs" data-impression-id="public_profile_services_rfs" data-modal="public_profile_services-modal" data-no-cool-off="true" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fuk%2Elinkedin%2Ecom%2Fservices%2Fpage%2Fa28b233078b02a873a%2Frequest-proposal"> Request proposal </a> </div> </section>   <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 articles" data-section="articles">  <h2 class="core-section-container__title section-title"> Articles by Dave </h2>  <div class="core-section-container__content break-words"> <div class="show-more-less">  <ul data-max-num-to-show="3" class="show-more-less__list show-more-less__list--hide-after-3" data-impression-id="public_profile_article_view_show-more-less"> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/customer-success-automated-service-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Customer Success as an automated service </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D12AQF3v2txUiPwzg/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1548161198250?e=2147483647&v=beta&t=c38xXiBbqVZrkHS__YOk2fvOzWvOWwTn1dX-P1S-W3o" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Jan 22, 2019</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Customer Success as an automated service </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> I have been extolling the concept of product-led customer success (PLCS) for B2B SaaS companies for the last couple of… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="9 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="9" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6493457960772075520" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 9 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments" data-entity-urn="urn:li:linkedInArticle:6493457960772075520"> 1 Comment </div>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/single-customer-view-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Single customer view </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D12AQG2mCt9pZJSJw/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1538042884213?e=2147483647&v=beta&t=X2_ogbf0QhTdMyPyQMBPPlP7x8ptxxem4KVd8FY4lwk" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Sep 27, 2018</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Single customer view </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> This has been an interesting week for those, like me, who believe in the importance of a single, rich view of the… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="17 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="17" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6451018295691735040" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 17 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments" data-entity-urn="urn:li:linkedInArticle:6451018295691735040"> 1 Comment </div>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/how-linky-brains-work-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> How Linky Brains Work </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQHGU2xTyh0qDQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1524045490442?e=2147483647&v=beta&t=9kJb8T8o3Wk48Zwge_rwYA7eEWvoN8SjdXXZ4gZ9Z-A" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Apr 18, 2018</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> How Linky Brains Work </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> This is a bit off beam for the customer success crowd but something I had to write. I am not a doctor or a brain… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="2 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="2" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6392309230015176704" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 2 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/customer-success-20-balancing-people-product-growth-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Customer Success 2.0 Balancing people and product for profitable growth </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://static.licdn.com/scds/common/u/img/pic/pic_pulse_stock_article_13.jpg" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Apr 10, 2018</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Customer Success 2.0 Balancing people and product for profitable growth </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> As CEO of Clicktools, one of the UK’s first SaaS companies, I was always seeking better ways to deliver profitable… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="16 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="16" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6389380441354358785" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 16 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="2" data-singular="%numComments% Comment" data-plural="%numComments% Comments" data-entity-urn="urn:li:linkedInArticle:6389380441354358785"> 2 Comments </div>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/building-sticky-b2b-saas-business-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Building a sticky B2B SaaS business </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQEJzPCZqnuuGA/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520152416587?e=2147483647&v=beta&t=Pt06SlTnrRDlmTReB44niMe8-MJ-fS7HccEyrlcHl8Q" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Feb 16, 2018</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Building a sticky B2B SaaS business </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> SaaS = Success as software The importance of retention to a B2B SaaS product is well understood. Typically, a company… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="8 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="8" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6370250246148231168" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="INTEREST" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/a0e8rff6djeoq8iympcysuqfu" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 8 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="4" data-singular="%numComments% Comment" data-plural="%numComments% Comments" data-entity-urn="urn:li:linkedInArticle:6370250246148231168"> 4 Comments </div>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/robots-coming-customer-success-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> The robots are coming to customer success </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQFlZ1Esc4-PJw/article-cover_image-shrink_600_2000/article-cover_image-shrink_600_2000/0/1520096881369?e=2147483647&v=beta&t=-cH2T36DJtA2o27GZj_-i2fbNtghyx03VZ_wKB1WCxw" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Nov 24, 2017</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> The robots are coming to customer success </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> The role of AI in Customer Success 2.0 It is one of the most talked about subjects in technology - artificial… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="6 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="6" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6339773113269518336" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 6 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments" data-entity-urn="urn:li:linkedInArticle:6339773113269518336"> 1 Comment </div>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/role-cs-software-cs20-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Is there a role for CS software in CS2.0? </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQHxLBv0vGEYaQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520090310587?e=2147483647&v=beta&t=viVpOJncqXARSj_JtE5l9kU4uHotcSmpaBTB4nZB__o" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Nov 20, 2017</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Is there a role for CS software in CS2.0? </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> The first of the five tenets I wrote into the CS 2.0 Charter is “Product is the primary vehicle for delivering customer… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="2 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="2" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6338342383129755648" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 2 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/building-your-consulting-business-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Building your consulting business </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQG1p4GuH3mVDw/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520130625177?e=2147483647&v=beta&t=spE_4b3jqKQnXRRK5DmjZ9PSzVpmlmxgfSZG_ZN0vKE" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Nov 4, 2017</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Building your consulting business </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> On three separate occasions, I have left paid employment and set up my own consulting business. As a result, I have… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="13 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="13" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6332515786963329024" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 13 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/does-cs-20-mean-end-csms-dave-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Does CS 2.0 mean the end of CSM’s? </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQFsnl4Vt7edvw/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520111843957?e=2147483647&v=beta&t=SRik78JKj2xjHGVaONe0JITBayG0v0qwK60lELr_gFg" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Nov 1, 2017</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Does CS 2.0 mean the end of CSM’s? </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> I developed the ideas under the banner CS2.0 because I felt most SaaS companies were using old approaches to fill gaps… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="1 Reaction" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="1" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6331540467313844224" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 1 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="2" data-singular="%numComments% Comment" data-plural="%numComments% Comments" data-entity-urn="urn:li:linkedInArticle:6331540467313844224"> 2 Comments </div>  </div> </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/pulse/leading-customer-success-future-5-key-questions-cs-leaders-jackson" data-tracking-control-name="public_profile_article_view" data-tracking-will-navigate> <span class="sr-only"> Leading Customer Success into the future: 5 key questions for CS leaders </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E12AQFztl4sbxsmww/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1520234363361?e=2147483647&v=beta&t=V_QfGiTZidzXsM1y5nLHeOKpSo1D_8aKf5Jk8_YMdH4" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Oct 18, 2017</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Leading Customer Success into the future: 5 key questions for CS leaders </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> The role of the leader places particular responsibilities on the post holder. One that all too often gets addressed… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="6 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="6" data-singular="%numReactions%" data-plural="%numReactions%" data-entity-urn="urn:li:linkedInArticle:6326365648070930432" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 6 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> </li> </ul> <button class="show-more-less-button show-more-less__button show-more-less__more-button !py-1.5" data-tracking-control-name="_show_more"> Show more <icon class="show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon></button> <div class="pt-1"> <a data-tracking-control-name="_see_all_articles" data-tracking-will-navigate href="https://uk.linkedin.com/in/davidjacksonuk/recent-activity/articles/" class="show-more-less-button see-more-link show-more-less__less-button show-more-less__button--hide !text-color-link !border-color-link !shadow-none border-[1px] border-solid !py-1.5"> See all articles </a> </div> </div>  </div> </section> <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 contributions" data-section="contributions">  <h2 class="core-section-container__title section-title"> Contributions </h2>  <div class="core-section-container__content break-words"> <ul class="show-more-less__list show-more-less__list--no-hidden-elems" data-impression-id="public_profile_contributions_show-more-less"> <li class="contributions__list-item-wrapper"> <div class="contribution-item my-2"> <h4 class="font-semibold text-lg leading-regular"> <a class="contribution-title-link text-color-text hover:text-color-text focus:text-color-text active:text-color-text" data-tracking-control-name="public_profile_contributions_contribution-title" data-tracking-will-navigate href="https://www.linkedin.com/advice/3/what-best-ways-build-your-personal-brand-startup-founder"> What are the best ways to build your personal brand as a startup founder or leader? </a> </h4> <a class="hover:no-underline active:no-underline visited:no-underline focus:no-underline" data-tracking-control-name="public_profile_contributions_contribution-body" data-tracking-will-navigate href="https://www.linkedin.com/advice/3/what-best-ways-build-your-personal-brand-startup-founder?contributionUrn=urn%3Ali%3Acomment%3A%28urn%3Ali%3AarticleSegment%3A%28urn%3Ali%3AlinkedInArticle%3A7107424266861633536%2C7107424268841345024%29%2C7122234995368173568%29"> <p class="text-md leading-regular my-1 line-clamp-3"> Practice communiaction - and no, that is not misspelt! Read it carefully. It may not reach thousands of people but the impact on those it does reach will be huge and enhance your reputation immeasurably simply because most people don't do and say the same things. </p> </a> <div class="contribution-list flex justify-between flex-col items-start gap-y-2"> <time class="contribution__time font-sans text-sm text-color-text-low-emphasis"> Dave J. contributed 1 year ago </time> <a class="insightful-button rounded-xl border-solid py-0.5 px-2 flex text-sm gap-1 hover:no-underline btn-secondary-emphasis" href="https://www.linkedin.com/advice/3/what-best-ways-build-your-personal-brand-startup-founder?contributionUrn=urn%3Ali%3Acomment%3A%28urn%3Ali%3AarticleSegment%3A%28urn%3Ali%3AlinkedInArticle%3A7107424266861633536%2C7107424268841345024%29%2C7122234995368173568%29" data-tracking-control-name="public_profile_contributions_contribution-insightful-link" data-tracking-will-navigate> <img alt="Insightful" class="lazy-load w-2 h-2 bg-white rounded-full" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/byjfih68cazgghr6pv616zma1"> <span> Upvote</span> </a> </div> </div> </li> </ul> </div> </section> <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 activities" data-nosnippet="true" data-section="posts">  <div class="flex justify-between"> <h2 class="core-section-container__title section-title"> Activity </h2> <button class="btn-sm btn-secondary cursor-pointer flex" data-tracking-control-name="public_profile_follow" data-modal="public_profile_activities-follow-modal" data-no-cool-off="true"> <img class="lazy-load" alt data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9ewdf4qtu7uo5bvtrz3r6z5pn"> <span class="ml-1"> Follow </span> </button> </div> <div class="contextual-sign-in-modal activities_follow-modal" data-impression-id="public_profile_follow_contextual-sign-in-modal">  <div class>  <div id="public_profile_activities-follow-modal" 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href="/legal/user-agreement?trk=public_profile_follow_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_follow_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_follow_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_follow_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_follow_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_follow_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_follow_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_follow_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_follow_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_follow_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div>  <div class="core-section-container__content break-words"> <ul data-test-id="activities__list"> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link main-activity-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/posts/davidjacksonuk_clg-customerledgrowth-plg-activity-7302284434400018432-DKJx" data-tracking-control-name="public_profile" data-tracking-will-navigate> <span class="sr-only"> The latest blog from the CLG Forum explores a commonly asked question: what's the difference between CLG and PLG. Link in comments. #clg… </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[134px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px]"> <img class="main-activity-card__img h-full main-activity-card__img--ghost" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/53n89ecoxpr1qrki1do3alazb" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> The latest blog from the CLG Forum explores a commonly asked question: what's the difference between CLG and PLG. Link in comments. #clg… </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Posted by <a href="https://uk.linkedin.com/in/davidjacksonuk?trk=public_profile_actor-name" data-tracking-control-name="public_profile_actor-name" data-tracking-will-navigate="true" class="hidden-nested-link">Dave J.</a> </h4>   </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link main-activity-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/posts/danware_have-you-ever-been-told-you-cant-do-something-activity-7302220221761622016-Pyme" data-tracking-control-name="public_profile" data-tracking-will-navigate> <span class="sr-only"> Have you ever been told you can’t do something? Have your motives been questioned? Have you been the subject of gossip? I’ve had all three- more… </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[134px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px]"> <img class="main-activity-card__img h-full " data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQGbP-qRJRJvWQ/feedshare-shrink_800/B4DZVayk2VHIAk-/0/1740984967604?e=2147483647&v=beta&t=f7es66fVbXKZpFeHC3VyWZMVqj5HRoHrFQmU0Xx9xQs" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Have you ever been told you can’t do something? Have your motives been questioned? Have you been the subject of gossip? I’ve had all three- more… </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Liked by <a href="https://uk.linkedin.com/in/davidjacksonuk?trk=public_profile_actor-name" data-tracking-control-name="public_profile_actor-name" data-tracking-will-navigate="true" class="hidden-nested-link">Dave J.</a> </h4>   </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link main-activity-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/posts/dansperring_saas-revenuegrowth-netrevenueretention-activity-7302154989924233216-HekD" data-tracking-control-name="public_profile" data-tracking-will-navigate> <span class="sr-only"> Most market leaders focus on win rates, average deal size, and MQLs. But when it comes to company valuations for subscription-based businesses… </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[134px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px]"> <img class="main-activity-card__img h-full " data-delayed-url="https://media.licdn.com/dms/image/v2/D5622AQGegzSNUmayYA/feedshare-shrink_2048_1536/B56ZVZ3RH_HQAo-/0/1740969415696?e=2147483647&v=beta&t=ZOqUruHdQR-MpCmVoo3QGy9I5VZKx_Nj4_WLgg_7xBs" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Most market leaders focus on win rates, average deal size, and MQLs. But when it comes to company valuations for subscription-based businesses… </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Liked by <a href="https://uk.linkedin.com/in/davidjacksonuk?trk=public_profile_actor-name" data-tracking-control-name="public_profile_actor-name" data-tracking-will-navigate="true" class="hidden-nested-link">Dave J.</a> </h4>   </div>  </div> </li> </ul> <a class="btn-md btn-secondary-emphasis mt-3 py-[10px] inline-block min-h-0 babybear:w-full" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fuk%2Elinkedin%2Ecom%2Fin%2Fdavidjacksonuk%2Frecent-activity%2F&trk=public_profile_see-all-posts" data-test-id="activities__see-more-link" data-tracking-control-name="public_profile_see-all-posts" data-tracking-will-navigate> Join now to see all activity </a> </div> </section> <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 pp-section experience-education">  <h2 class="core-section-container__title section-title"> Experience & Education </h2>  <div class="core-section-container__content break-words"> <div class="blurred-overlay w-screen h-screen relative !w-full !h-full min-h-[200px] experience-education__list"> <ul class="visible-list"> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1 !pl-0">  <img class="inline-block relative w-6 h-6 bg-color-entity-ghost-background shrink-0 mr-0.5 border-4 border-color-transparent border-solid box-content rounded-[6px] profile-section-card__image" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt> <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> CLG Forum </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> <p class="blur" aria-hidden="true"> **-******* </p> </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis">  </div> </div> </li> </ul> <div class="blurred-content blur" tabindex="-1" aria-hidden="true"> <ul class="blurred-list" aria-hidden="true"> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1 !pl-0">  <img class="inline-block relative w-6 h-6 shrink-0 mr-0.5 border-4 border-color-transparent border-solid box-content rounded-[6px] profile-section-card__image" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D0BAQG2k2D6wFVG1A/company-logo_100_100/company-logo_100_100/0/1715845098079/surveyvista_logo?e=2147483647&v=beta&t=mzPHmNcxVngCbJ1R10QHlX7k3cqEnay3dLvWxDPNFIM" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt> <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> *********** </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> <p> ********* ******* </p> </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis">  </div> </div> </li> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1 !pl-0">  <img class="inline-block relative w-6 h-6 shrink-0 mr-0.5 border-4 border-color-transparent border-solid box-content rounded-[6px] profile-section-card__image" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D0BAQGHSYvG7F_Y2g/company-logo_100_100/company-logo_100_100/0/1634386652901/thecustomer_co_logo?e=2147483647&v=beta&t=8hqP5MQMdwhK-xe9JVeF9H28JK2QOBTox82l3Pc2k-s" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt> <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> ***********.** </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> <p> *** </p> </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis">  </div> </div> </li> </ul> </div> <div class="absolute top-1/2 left-0 right-0 m-auto -translate-y-1/2 container-raised container-lined font-sans text-color-text text-center max-w-[600px] w-3/4 pb-3"> <h2 class="blurred_overlay__title font-bold text-lg m-2 mt-3">View Dave’s full experience</h2>  <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 custom-tc m-auto w-3/5 babybear:w-11/12" data-impression-id="public_profile__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="m-auto justify-center babybear:w-11/12 flex flex-wrap mx-2"> <div class="sign-in-modal" data-impression-id="public_profile_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary blurred-overlay__sign-in-cta block box-border babybear:btn-secondary-emphasis mr-2 shrink-0 !min-h-0 babybear:w-[199px] babybear:mr-0 babybear:mb-2 babybear:py-1" data-tracking-client-ingraph data-tracking-control-name="public_profile_sign-in-modal_outlet-button" data-modal="blurred-overlay-sign-in-modal">  <span class="inline-block align-middle"> Sign in </span> </button> <div class>  <div id="blurred-overlay-sign-in-modal" class="modal modal--sign-in" data-outlet="blurred-overlay-sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="blurred-overlay-sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="blurred-overlay-sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="blurred-overlay-sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="blurred-overlay-sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="blurred-overlay-sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="blurred-overlay-sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="blurred-overlay-sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://uk.linkedin.com/uas/request-password-reset?trk=public_profile_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_sign-in-modal_join-link" data-tracking-control-name="public_profile_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div>  <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> </div> </div> </div> </section> <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 certifications" data-section="certifications">  <h2 class="core-section-container__title section-title"> Licenses & Certifications </h2>  <div class="core-section-container__content break-words"> <ul> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1">  <a class="profile-section-card__image-link" href="https://uk.linkedin.com/school/university-of-leicester/?trk=public_profile_profile-section-card_image-click" data-tracking-control-name="public_profile_profile-section-card_image-click" data-tracking-will-navigate> <img class="inline-block relative w-6 h-6 shrink-0 mr-0.5 border-4 border-color-transparent border-solid box-content rounded-[6px] profile-section-card__image" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E0BAQGmznSKkEEcsQ/company-logo_100_100/company-logo_100_100/0/1709303653256/university_of_leicester_logo?e=2147483647&v=beta&t=mSPScyBK3Ik3mBcypB-yI143tYokTF4-WegMvhLyYOU" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt="MSc Computing in Business Graphic"> </a> <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> MSc Computing in Business </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> <a class="relative hover:underline link-styled hover:!text-color-text active:!text-color-text !font-normal" href="https://uk.linkedin.com/school/university-of-leicester/?trk=public_profile_profile-section-card_subtitle-click" data-tracking-control-name="public_profile_profile-section-card_subtitle-click" data-tracking-client-ingraph data-tracking-will-navigate> University of Leicester </a> </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis">    </div> </div> </li> </ul>  </div> </section>   <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 publications" data-section="publications">  <h2 class="core-section-container__title section-title"> Publications </h2>  <div class="core-section-container__content break-words"> <ul> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1 personal-project">  <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> <a class="text-color-text text-[18px] link-styled link-no-visited-state hover:!text-color-text active:!text-color-text" data-tracking-control-name="public_profile_publication-title" data-tracking-will-navigate href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Eamazon%2Ecom%2FCustomer-Led-Growth-guide-building-company%2Fdp%2F1739903013&urlhash=HEdV&trk=public_profile_publication-title" title="Customer-Led Growth: A CEO's guide to building a B2B SaaS company" rel="nofollow"> Customer-Led Growth: A CEO's guide to building a B2B SaaS company </a> </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]">  <span class="not-first-middot"> <span class="date-range text-color-text-secondary font-sans text-md leading-open font-regular"> <time> January 8, 2022 </time> </span> </span> </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis"> <div class="show-more-less-text"> <p class="show-more-less-text__text--less"> Successful B2B SaaS CEOs master a powerful dynamic; the link between value to customers and revenue for their company. This book, written by someone with first hand experience, unpacks the seven principles on which a true company-wide approach to customer focus is built. Questioning many of the concepts on which B2B SaaS companies have been built, the book provides practical advice and a sprinkling of philosophy to CEOs facing the challenge of building a customer-centric, growth-focused… <button class="show-more-less-text__button show-more-less-button show-more-less-text__button--more" data-tracking-control-name="public_profile_publication-description_show-more-text-btn" aria-label="Show more details for Customer-Led Growth: A CEO&#39;s guide to building a B2B SaaS company" aria-expanded="false"> Show more <icon class="show-more-less-text__button-icon show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> </p> <p class="show-more-less-text__text--more" tabindex="-1"> Successful B2B SaaS CEOs master a powerful dynamic; the link between value to customers and revenue for their company. This book, written by someone with first hand experience, unpacks the seven principles on which a true company-wide approach to customer focus is built. Questioning many of the concepts on which B2B SaaS companies have been built, the book provides practical advice and a sprinkling of philosophy to CEOs facing the challenge of building a customer-centric, growth-focused organisation. <button class="show-more-less-text__button show-more-less-button show-more-less-text__button--less" data-tracking-control-name="public_profile_publication-description_show-less-text-btn" aria-label="Show less details for Customer-Led Growth: A CEO&#39;s guide to building a B2B SaaS company" aria-expanded="true"> Show less <icon class="show-more-less-text__button-icon show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> </p> </div>  <a class="rounded-sm min-h-[32px] mt-2 -ml-1 px-1 py-0 btn-md btn-tertiary-emphasis link-no-visited-state inline-flex items-center" data-tracking-control-name="public_profile_publication-button" data-tracking-will-navigate href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Eamazon%2Ecom%2FCustomer-Led-Growth-guide-building-company%2Fdp%2F1739903013&urlhash=HEdV&trk=public_profile_publication-button" rel="nofollow" target="_blank" title="Customer-Led Growth: A CEO's guide to building a B2B SaaS company"> See publication <img alt class="h-2 w-2 ml-0.5 align-baseline" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/8w0vew433o9nluoruq9k5eqy" data-tracking-will-navigate> </a> </div> </div> </li> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1 personal-project">  <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> Becoming Dynamic </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> <span class="text-color-text-low-emphasis">MacMillan</span>  </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis">  </div> </div> </li> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1 personal-project">  <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> Dynamic Orgnisations: The Challenge of Change </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> <span class="text-color-text-low-emphasis">MacMillan</span>  </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis">  </div> </div> </li> </ul>  </div> </section>    <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 honors-and-awards" data-section="honors-and-awards">  <h2 class="core-section-container__title section-title"> Honors & Awards </h2>  <div class="core-section-container__content break-words"> <ul class="awards__list"> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1">  <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> Global Top 25 CS Influencer </h3> <h4 class="text-color-text text-md [&>*]:mb-0 not-first-middot leading-[1.75]"> Success Hackers </h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis"> <span class="date-range text-color-text-secondary font-sans text-md leading-open font-regular"> <time> Oct 2021 </time> </span>  </div> </div> </li> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1">  <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> Top 25 Global CS Influencer </h3> <h4 class="text-color-text text-md [&>*]:mb-0">-</h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis"> <span class="date-range text-color-text-secondary font-sans text-md leading-open font-regular"> <time> Oct 2020 </time> </span> <div class="show-more-less-text"> <p class="show-more-less-text__text--less"> David was recognised as a Top 25 Global Customer Success Influencer in 2020  </p>  </div> </div> </div> </li> <li class="profile-section-card relative flex w-full list-none py-1.5 pr-2 pl-1">  <div class="pl-0.5 grow break-words"> <h3 class="[&>*]:mb-0 text-[18px] text-color-text leading-regular group-hover:underline font-semibold"> Top 25 CS Influencer </h3> <h4 class="text-color-text text-md [&>*]:mb-0">-</h4> <div class="text-color-text-low-emphasis text-md [&>*]:mb-0 [&>*]:text-md [&>*]:text-color-text-low-emphasis"> <span class="date-range text-color-text-secondary font-sans text-md leading-open font-regular"> <time> Sep 2020 </time> </span>  </div> </div> </li> </ul> </div> </section>    <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 recommendations" data-section="recommendations">  <h2 class="core-section-container__title section-title"> Recommendations received </h2>  <div class="core-section-container__content break-words"> <ul> <li> <div class="endorsement-card flex flex-col"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 endorsement-card__entity">  <img class="inline-block relative rounded-[50%] w-6 h-6 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="LinkedIn User"> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> LinkedIn User  </h3>   <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <p class="endorsement-card__content body-text text-color-text-low-emphasis"> “A few years ago I saw Dave speak at UK Customer Success event and was immediately hooked by his fresh ideas around how to deliver value to customers. Since then I have enjoyed picking his brain on multiple occasions and was glad to work with him to grow the global Customer Success community. With his deep understanding of SaaS and Customer Success, Dave is one of the go-to people in Customer Success if you want to learn and improve the performance of your Customer Success teams. ” </p> </div>  </div>  </div> </div> </li> <li> <div class="endorsement-card flex flex-col"> <a href="https://uk.linkedin.com/in/violaineyziquel?trk=public_profile_recommendations" target="_self" data-tracking-control-name="public_profile_recommendations" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link endorsement-card__entity">  <img class="inline-block relative rounded-[50%] w-6 h-6 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="Click here to view Violaine Yziquel’s profile"> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Violaine Yziquel  </h3>   <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <p class="endorsement-card__content body-text text-color-text-low-emphasis"> “I met Dave a couple of years ago when I joined the London CS space. He already had a footprint on the industry and since then he has increased his presence and thought leadership 10x. Dave is a challenger at heart - his goal is to ensure the profession does not stall and to do so he would always get ahead of the trends and provide the community with new ways of working/thinking. His former experience as a CEO granted him with a very deep business acumen that makes him a super strong expert on the field, extremely reliable and who can deliver at speed too. ” </p> </div>  </div>  </a> </div> </li> </ul> <div> <p class="my-2 text-color-text-low-emphasis" data-test-id="recommendations__recommenders"> 10 people have recommended Dave </p> <a class="btn-md btn-secondary-emphasis inline-block" href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_recommendations" data-tracking-control-name="public_profile_recommendations" data-tracking-will-navigate data-test-id="recommendations-cta"> Join now to view </a> </div> </div> </section> <section class="core-section-container core-section-container--with-border border-b-1 border-solid border-color-border-faint py-4 activities" data-nosnippet="true" data-section="posts">  <div class="flex justify-between"> <h2 class="core-section-container__title section-title"> More activity by Dave </h2>  </div>   <div class="core-section-container__content break-words"> <ul data-test-id="activities__list"> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link main-activity-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/posts/coachmikeedelstein_as-our-semester-continues-in-our-mba-customer-activity-7300935003083857924-EU83" data-tracking-control-name="public_profile" data-tracking-will-navigate> <span class="sr-only"> As our semester continues in our MBA Customer Success and SaaS class at University of San Francisco School of Management, we had the absolute… </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[134px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px]"> <img class="main-activity-card__img h-full " data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQE1mdTnEG6Xeg/feedshare-shrink_800/B4DZVIhr.qHAAk-/0/1740678548358?e=2147483647&v=beta&t=X7TO5xfC9xRVFpJjwYwJYhXYllgEK_QS0IE356PsjoY" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> As our semester continues in our MBA Customer Success and SaaS class at University of San Francisco School of Management, we had the absolute… </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Liked by <a href="https://uk.linkedin.com/in/davidjacksonuk?trk=public_profile_actor-name" data-tracking-control-name="public_profile_actor-name" data-tracking-will-navigate="true" class="hidden-nested-link">Dave J.</a> </h4>   </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link main-activity-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/posts/joshsciortino_linguistics-strategicmanagement-doctorate-activity-7302036758341238784-HySt" data-tracking-control-name="public_profile" data-tracking-will-navigate> <span class="sr-only"> Presented my latest research proposal to my wonderful cohort and faculty this week at our Pepperdine Graziadio Business School Executive Doctorate of… </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[134px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px]"> <img class="main-activity-card__img h-full " data-delayed-url="https://media.licdn.com/dms/image/v2/D5622AQFSskUOSgtojA/feedshare-shrink_800/B56ZVYLuZQHQAk-/0/1740941225439?e=2147483647&v=beta&t=TlYvUNtgdj6tBzEWAp_WYmWE4LCP6LKgQ0V4tH_fLwA" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Presented my latest research proposal to my wonderful cohort and faculty this week at our Pepperdine Graziadio Business School Executive Doctorate of… </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Liked by <a href="https://uk.linkedin.com/in/davidjacksonuk?trk=public_profile_actor-name" data-tracking-control-name="public_profile_actor-name" data-tracking-will-navigate="true" class="hidden-nested-link">Dave J.</a> </h4>   </div>  </div> </li> <li> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link main-activity-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/posts/jan-young-cx_csbusinessleadership-ai-customersuccess-activity-7301284326657118209-LJPt" data-tracking-control-name="public_profile" data-tracking-will-navigate> <span class="sr-only"> 🚀 𝗕𝗶𝗴 𝗡𝗲𝘄𝘀: 𝗜'𝗺 𝗹𝗮𝘂𝗻𝗰𝗵𝗶𝗻𝗴 𝗮 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿. And I will be celebrating the WHOLE MONTH of MARCH! 🥳 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀… </span> </a> <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[134px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px]"> <img class="main-activity-card__img h-full " data-delayed-url="https://media.licdn.com/dms/image/v2/D5622AQETscgKtThL2g/feedshare-shrink_800/B56ZVNfZn8HsAg-/0/1740761833239?e=2147483647&v=beta&t=LrPFY7AICAuUl1ozcmVQva7hftpgN6Ale65rDtgehXw" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> 🚀 𝗕𝗶𝗴 𝗡𝗲𝘄𝘀: 𝗜'𝗺 𝗹𝗮𝘂𝗻𝗰𝗵𝗶𝗻𝗴 𝗮 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿. And I will be celebrating the WHOLE MONTH of MARCH! 🥳 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀… </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Liked by <a href="https://uk.linkedin.com/in/davidjacksonuk?trk=public_profile_actor-name" data-tracking-control-name="public_profile_actor-name" data-tracking-will-navigate="true" class="hidden-nested-link">Dave J.</a> </h4>   </div>  </div> </li> </ul>  </div> </section>  <section class="core-section-container my-3 bottom-cta-banner">    <div class="core-section-container__content break-words"> <section class="hidden-summary container-lined p-3 overflow-hidden babybear:p-2" data-impression-id="public_profile_bottom-cta-banner_guest_hidden_summary"> <h2 class="hidden-summary__title text-xl text-color-text overflow-hidden break-words mb-2 leading-regular font-normal"> View Dave’s full profile </h2> <ul class="hidden-summary__summary-items"> <li class="hidden-summary__summary-item flex text-md text-color-text font-normal leading-open items-center mb-1.5 last:mb-0"> <div class="hidden-summary__summary-item-icon-container flex items-center justify-center shrink-0 mr-1"> <icon class="hidden-summary__summary-item-icon h-2 w-2 " alt data-delayed-url="https://static.licdn.com/aero-v1/sc/h/au8rc359lanmyfaah39izyss1"></icon> </div> <span class="hidden-summary__summary-item-text overflow-hidden break-words"> See who you know in common </span> </li> <li class="hidden-summary__summary-item flex text-md text-color-text font-normal leading-open items-center mb-1.5 last:mb-0"> <div class="hidden-summary__summary-item-icon-container flex items-center justify-center shrink-0 mr-1"> <icon class="hidden-summary__summary-item-icon h-2 w-2 " alt data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bk9h057z1lch588recizysfdc"></icon> </div> <span class="hidden-summary__summary-item-text overflow-hidden break-words"> Get introduced </span> </li> <li class="hidden-summary__summary-item flex text-md text-color-text font-normal leading-open items-center mb-1.5 last:mb-0"> <div class="hidden-summary__summary-item-icon-container flex items-center justify-center shrink-0 mr-1"> <icon class="hidden-summary__summary-item-icon h-2 w-2 " alt data-delayed-url="https://static.licdn.com/aero-v1/sc/h/engl6kavv3716laqjpfbilqqt"></icon> </div> <span class="hidden-summary__summary-item-text overflow-hidden break-words"> Contact Dave directly </span> </li> </ul> <a class="hidden-summary__cta hidden-summary__cta--secondary btn-sm !text-[16px] btn-secondary-emphasis inline-block mt-3 mr-1.5" href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_bottom-cta-banner" data-tracking-control-name="public_profile_bottom-cta-banner" data-tracking-will-navigate> Join to view full profile </a> </section> </div> </section> </section> </div> </section> <section class="right-rail papabear:w-right-rail-width papabear:ml-column-gutter mamabear:max-w-[790px] mamabear:px-mobile-container-padding babybear:max-w-[790px] babybear:px-mobile-container-padding">  <section class="aside-section-container mb-4 browsemap" data-nosnippet="true"> <h2 class="aside-section-container__title section-title"> Other similar profiles </h2>  <div class="aside-section-container__content break-words"> <div class="show-more-less aside-profiles-list">  <ul data-max-num-to-show="10" class="show-more-less__list show-more-less__list--hide-after-10" data-impression-id="public_profile_browsemap_show-more-less"> <li>  <a href="https://uk.linkedin.com/in/patphelan1?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-0" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 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ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/heathwilliamsceo?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-3" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " 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data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/alanmoody?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-5" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " 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data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/j0nathan-j-d0ug1as?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-6" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " 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btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/paul-j-roberts?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-7" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4E03AQFjjTemQwo4sw/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1653063296856?e=2147483647&v=beta&t=Vgtt5rKM0lYNJ-5Cdpofk-24OhTblT9xlIfHU2PtYGM" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-7"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Paul Roberts  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Glasgow </div>  </div>  </a> <a href="https://uk.linkedin.com/in/paul-j-roberts?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Paul Roberts" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/alexbelford?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-8" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4E03AQGTSGuagNGN0A/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1517705656583?e=2147483647&v=beta&t=q5kTAjQTfaU-nPcS5LCnRb6ZN3oVawvNaIyqZF6weds" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-8"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Alex Belford  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> United Kingdom </div>  </div>  </a> <a href="https://uk.linkedin.com/in/alexbelford?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Alex Belford" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/paulyallop?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-9" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQFU3BBuvJlCtQ/profile-displayphoto-shrink_400_400/B4EZUplwM2HUAg-/0/1740159518679?e=2147483647&v=beta&t=32Pl37B3er8xTA7m6PPUgaE3cfDA0q3o1u2FTKRO88E" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-9"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Paul Yallop  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words line-clamp-2"> Making the online world a better place | Championing frictionless journeys | Avid pianist-in-the-making </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> London </div>  </div>  </a> <a href="https://uk.linkedin.com/in/paulyallop?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Paul Yallop" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/jimifinnegan?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-10" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHVwNxslxtthA/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1611139268425?e=2147483647&v=beta&t=-WCo06KAz_rO5tAKudt9f5qaiVhEwsYE8CuSzoGuVE0" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-10"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Jim Finnegan  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Newry </div>  </div>  </a> <a href="https://uk.linkedin.com/in/jimifinnegan?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Jim Finnegan" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/alexanderfarmer?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-11" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQFnJxpzAxh24w/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1708527440567?e=2147483647&v=beta&t=kfrfhOVbAtNIFJY16luY1FTgLAuGcjLrjuaO26neFB0" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-11"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Alex Farmer  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> London </div>  </div>  </a> <a href="https://uk.linkedin.com/in/alexanderfarmer?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Alex Farmer" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://it.linkedin.com/in/diegobarilla?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-12" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQFqUU6VduAUtw/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1685367460811?e=2147483647&v=beta&t=6a2FoKlBT0sxm5QfycLkFSQkyG__2vMll2eVSR8vn9I" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-12"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Diego Barillà  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Italy </div>  </div>  </a> <a href="https://it.linkedin.com/in/diegobarilla?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Diego Barillà" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/colincrerar?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-13" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4E03AQHnaZjcM_y_xg/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1618940626516?e=2147483647&v=beta&t=hDA1xXSiDpALn_WAxwQ_DEhaHB53m6UYuxtxpB6d7KE" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-13"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Colin Crerar  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> London </div>  </div>  </a> <a href="https://uk.linkedin.com/in/colincrerar?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Colin Crerar" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/dan-hammond-squadify-05b6008?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-14" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/D4D03AQH0o4foSuKiyQ/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1676497256963?e=2147483647&v=beta&t=pnVFGZwtN81k3aW1xk-p3QBX3lYrK8yJq7I9EqgyfmM" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-14"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Dan Hammond, Squadify  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words line-clamp-2"> Co-founder and Chief Product Officer at Squadify | Co-host of the We Not Me podcast | Community activist </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Ilkley </div>  </div>  </a> <a href="https://uk.linkedin.com/in/dan-hammond-squadify-05b6008?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Dan Hammond, Squadify" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/simonjeavons?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-15" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQEXu8FZlMjfww/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1728562475134?e=2147483647&v=beta&t=JYPPJO5rCsGA7EiG8zae7R9r_cYPxWTMtWws1stId_g" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-15"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Simon Jeavons  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Shrewsbury </div>  </div>  </a> <a href="https://uk.linkedin.com/in/simonjeavons?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Simon Jeavons" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/julienlancha?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-16" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4E03AQE9efuc_wI8yA/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1553204777190?e=2147483647&v=beta&t=WRgpaJhi2UQ8PRdbP2kDWp8kqHjQttqk-bffRrXj4hk" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-16"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Julien Lancha  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> London </div>  </div>  </a> <a href="https://uk.linkedin.com/in/julienlancha?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Julien Lancha" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/deanstephen?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-17" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQFiAOOQrf_s3Q/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1724142832532?e=2147483647&v=beta&t=tcg5F3bzMLCjAf4vJz2_4z82SQWWF-c9_WX-50kPbrI" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-17"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Stephen Dean FIMI  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Greater Leicester Area </div>  </div>  </a> <a href="https://uk.linkedin.com/in/deanstephen?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Stephen Dean FIMI" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/martynproctor?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-18" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQFYVN7VD5fr1Q/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1529940999423?e=2147483647&v=beta&t=vRzfIOVh9lMPVengQe3nQrjLie9HrFfFseTYW-GKHYE" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_browsemap-18"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Martyn Proctor  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words line-clamp-2"> Executive Chair, Coach & Mentor </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Lichfield </div>  </div>  </a> <a href="https://uk.linkedin.com/in/martynproctor?trk=public_profile_browsemap_browse-map_connect-button" aria-label="Connect with Martyn Proctor" class="relative -top-0.5 btn-sm btn-secondary inline-flex items-center ml-[52px]" data-tracking-client-ingraph data-tracking-control-name="public_profile_browsemap_browse-map_connect-button" data-tracking-will-navigate> <icon class="w-2 h-2 align-middle mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/82mk0tliwd4tdyyne68xrnb2a"></icon> Connect </a> </li> <li>  <a href="https://uk.linkedin.com/in/nazdaq?trk=public_profile_browsemap-profile" target="_self" data-impression-id="public_profile_browsemap-19" data-tracking-control-name="public_profile_browsemap-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid 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leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQFZ3RDr__bj1g/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1606937799426?e=2147483647&v=beta&t=bfjmTr9naWDt6K8lubJI8tgqw_3UWToFvv9h2G7lgAU" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Rebecca Schnauffer </p> </a> <a href="https://www.linkedin.com/posts/beckyschnauffer_uk-ireland-chro-executive-summit-putting-activity-7206904911517601793-Q3I0?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> Excited to attend the Evanta, a Gartner Company’s UK & Ireland CHRO Summit today! Looking forward to thought-provoking insights, great conversation and networking. Derval Blehein will be talking about Putting Humans at the Heart of Work in the AI Era. Understanding how we can balance technology and human-centricity are crucial as we navigate this next era! #leadership #AI #talentinsights #futureofwork </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="31 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="31" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/asiqslyf4ooq7ggllg4fyo4o2" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 31 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 1 Comment </div>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="Excited to attend the Evanta, a Gartner Company’s UK & Ireland CHRO Summit today! Looking forward to thought-provoking insights, great conversation and networking. Derval Blehein will be talking about Putting Humans at the Heart of Work in the AI Era. Understanding how we can balance technology and human-centricity are crucial as we navigate this next era! #leadership #AI #talentinsights #futureofwork" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D4E27AQG5NZLRF4Yjhg/articleshare-shrink_1280_800/articleshare-shrink_1280_800/0/1717154722517?e=2147483647&v=beta&t=19SooVEIICInktYmAkT3yikXMJ-9m4H_FGeYzIsIf7g">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/fiona-hale-3a77a325?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Fiona Hale </p> </a> <a href="https://www.linkedin.com/posts/fiona-hale-3a77a325_productivity-smartworking-activity-7241810358514913280-pPex?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> I'm really interested to hear anyone's experience of adopting meeting-free days and how it's impacted productivity. Research suggests a 71% increase in productivity but was conducted on very large organisations - I wondered whether the same could be said of smaller organisations were timely comms are necessary for efficient ops? #productivity #smartworking </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="10 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="10" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="INTEREST" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/a0e8rff6djeoq8iympcysuqfu" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 10 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="7" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 7 Comments </div>  </div> </div>  </div>  </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/anwenrobinson?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHL85QznjxPCg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1614350857147?e=2147483647&v=beta&t=Rq7VoLXINp4rRPkXOMGaK5blq1D6pChAhflVrQ9nWBs" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Anwen Robinson </p> </a> <a href="https://www.linkedin.com/posts/anwenrobinson_supporting-apprenticeships-new-funding-rules-activity-7197139303531970562-0c8D?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> Is your company making the most of the Apprenticeship Levy to support employee advancement? Are you aware of the forthcoming changes? Register below to find out more. </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="8 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="8" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 8 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div>  </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/edward-orman-98424abb?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D03AQHomPgE5kP3Mw/profile-displayphoto-shrink_200_200/B4DZUZpG4aHYAg-/0/1739891961922?e=2147483647&v=beta&t=eVLhh7QXsByCL7HF1eg2nDXh8ycQxoqeSJW3z1HOfbo" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Edward Orman </p> </a> <a href="https://www.linkedin.com/posts/edward-orman-98424abb_govolution-activity-7199316812633640960-7t2o?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> Watch this video to hear how we are starting a much needed revolution in the governance space to enhance operations and get more done with less time 💪 ! #Govolution </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="6 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="6" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 6 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div>  </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://au.linkedin.com/in/sarah-graff-gaicd-5702165a?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C5603AQE1qwQmHo-kOQ/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1597019106902?e=2147483647&v=beta&t=pXrNPANKYTeOuHsLW-8Wplr07Th3xvCk8F4Gugh7F9Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Sarah Graff GAICD </p> </a> <a href="https://www.linkedin.com/posts/sarah-graff-gaicd-5702165a_governance-boardperformance-drivingchange-activity-7244488278291218432-E8NC?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> We are so excited to launch purpose built board evaluation software that addresses the challenges inherent in conducting board reviews for multi board entities. Clients at large, complex organisations have told us these challenges include: - Time constraints - Inconsistent methodologies - Unreliable comparisons - Lack of benchmarking - Privacy concerns Multi-board entities can now leverage purpose built software to truly understand what is driving performance across the organisation. With key areas highlighted for optimisation, consideration and deeper discussion. We are delighted to be working across private equity, sovereign wealth and parent/subsidiary board entities. If you would like to explore this new functionality in more detail, please don't hesitate to reach out. #governance #boardperformance #drivingchange </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="20 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="20" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="PRAISE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/2tzoeodxy0zug4455msr0oq0v" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/asiqslyf4ooq7ggllg4fyo4o2" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 20 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 1 Comment </div>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="We are so excited to launch purpose built board evaluation software that addresses the challenges inherent in conducting board reviews for multi board entities. Clients at large, complex organisations have told us these challenges include: - Time constraints - Inconsistent methodologies - Unreliable comparisons - Lack of benchmarking - Privacy concerns Multi-board entities can now leverage purpose built software to truly understand what is driving performance across the organisation. With key areas highlighted for optimisation, consideration and deeper discussion. We are delighted to be working across private equity, sovereign wealth and parent/subsidiary board entities. If you would like to explore this new functionality in more detail, please don't hesitate to reach out. #governance #boardperformance #drivingchange" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/v2/D5622AQG6N2bAgJVakQ/feedshare-shrink_800/feedshare-shrink_800/0/1727174620456?e=2147483647&v=beta&t=0f6G6zjL9KUssjvgeJNffpB3v39YqkpTi9ATLFB7J0s">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/jill-king-48940924?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQFFooaF6dgfCQ/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1712228403803?e=2147483647&v=beta&t=7Pb9VZV9xIxFWWYV-0PFhIUUobWMx1pL13dfVJCTBZc" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Jill King </p> </a> <a href="https://www.linkedin.com/posts/jill-king-48940924_menopause-perimenopause-health-activity-7236684031889743875-hvig?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> What do you want to talk about? 🚨 Menopause and Perimenopause 🚨 Join me and the wonderful team at Adora Digital Health Ann O'Neill Karen Morton this Thursday as we address the challenges employees are facing and how you as HR, DEI and Wellbeing leaders can support with impact. The deets: 🗓️ Thursday 5th September 🕧12:30 - 13:15 BST 🌟 LIVE webinar 🔗 Link to register 👇🏼 See you there 👋🏼 #menopause #perimenopause #health #changemakers </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="42 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="42" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/asiqslyf4ooq7ggllg4fyo4o2" height="16px" width="16px"> <img alt data-reaction-type="PRAISE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/2tzoeodxy0zug4455msr0oq0v" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 42 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="12" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 12 Comments </div>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="What do you want to talk about? 🚨 Menopause and Perimenopause 🚨 Join me and the wonderful team at Adora Digital Health Ann O'Neill Karen Morton this Thursday as we address the challenges employees are facing and how you as HR, DEI and Wellbeing leaders can support with impact. The deets: 🗓️ Thursday 5th September 🕧12:30 - 13:15 BST 🌟 LIVE webinar 🔗 Link to register 👇🏼 See you there 👋🏼 #menopause #perimenopause #health #changemakers" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E05AQFiWA552M0J9w/videocover-high/videocover-high/0/1725359772231?e=2147483647&v=beta&t=YEjBrBZLvVX2zA1qhEXu4YE5H0Yse1AjJ68bD4qr5FM">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/tim-martin-uk?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Tim Martin </p> </a> <a href="https://www.linkedin.com/posts/tim-martin-uk_employeeengagement-feedback-staffsurveys-activity-7227223355223875584-A8gB?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> If you are on the look out for an easy to create, send and analyse staff engagement survey tool - 👀 look no further than WorkInConfidence Employee engagement surveys - download our key features and benefits guide to find out more: https://lnkd.in/efpbHsXt #Employeeengagement #Feedback #StaffSurveys </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="5 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="5" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 5 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="If you are on the look out for an easy to create, send and analyse staff engagement survey tool - 👀 look no further than WorkInConfidence Employee engagement surveys - download our key features and benefits guide to find out more: https://lnkd.in/efpbHsXt #Employeeengagement #Feedback #StaffSurveys" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E10AQGPsTy1pDNyXA/image-shrink_800/image-shrink_800/0/1723104322146?e=2147483647&v=beta&t=7yUOvwWneydVj24v0cuSFL64mvRjuqEi0oMgxM8_92k">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/simondoy?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQGfFsYZOX3TkA/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599895288454?e=2147483647&v=beta&t=YLqxflFwYykplXknEZOm0jeSzCiJEIf3mAmi2YOW4Og" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Simon Doy </p> </a> <a href="https://www.linkedin.com/posts/simondoy_join-conversation-activity-7251506422008442880-DXfh?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> Tomorrow we have two great events with the Maturity Model Practitioners Session at 15:00 BST. We will be looking at how mature organisations can stay on top, relevant and keeping looking forward. The session will be a bit different and we have lots of questions which we would love to hear your thoughts on. Questions such as: What are the hallmarks of a mature organization? Have you ever seen one?How do these companies foster a culture of continuous improvement and innovation among their employees? In what ways do leadership styles within mature organizations contribute to sustained success? These sessions are for techies but are for business-minded folks too. Join us on 15th October 2024 @ 15:00 BST with link https://lnkd.in/epSsfS-i Second we have the M365 North User Group on 15th October 2024 at 17:00 BST. In this months session we have Zoltan Orban talking about Getting Started With Power Pages. This session is in-person and being hosted by the great people at Everon - Switched on IT and supported by my lot at iThink 365 Register and come and see us https://lnkd.in/ezyYNiE4 </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="11 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="11" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="PRAISE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/2tzoeodxy0zug4455msr0oq0v" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 11 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="Tomorrow we have two great events with the Maturity Model Practitioners Session at 15:00 BST. We will be looking at how mature organisations can stay on top, relevant and keeping looking forward. The session will be a bit different and we have lots of questions which we would love to hear your thoughts on. Questions such as: What are the hallmarks of a mature organization? Have you ever seen one?How do these companies foster a culture of continuous improvement and innovation among their employees? In what ways do leadership styles within mature organizations contribute to sustained success? These sessions are for techies but are for business-minded folks too. Join us on 15th October 2024 @ 15:00 BST with link https://lnkd.in/epSsfS-i Second we have the M365 North User Group on 15th October 2024 at 17:00 BST. In this months session we have Zoltan Orban talking about Getting Started With Power Pages. This session is in-person and being hosted by the great people at Everon - Switched on IT and supported by my lot at iThink 365 Register and come and see us https://lnkd.in/ezyYNiE4" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D4E27AQFqiiLDAUZ3EQ/articleshare-shrink_800/articleshare-shrink_800/0/1716280750837?e=2147483647&v=beta&t=9QyiRhVcRxUEJPX5ivRmw3hoVsGbCaix4EALP96-Yuo">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/ecom-wendy-edie?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQEBPbbPtrwQKQ/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1667552715990?e=2147483647&v=beta&t=4QftNltPyNLBJclO8iLBua9WGuwbQDpft9L9bQXi4d8" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Wendy Edie </p> </a> <a href="https://www.linkedin.com/posts/ecom-wendy-edie_bespoke-elearning-a-smarter-way-to-learn-activity-7251910507752755200-C3lg?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> There are many strategical reasons why #eLearning can have a positive influence when sensitive, technical and compliance is critical. Read more in the article below.... #OnlineTraining #DigitalLearning #ComplianceTraining #LMS </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="1 Reaction" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="1" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 1 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div>  </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/farhaddivecha?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQE-yote3g8Hbg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1566573547853?e=2147483647&v=beta&t=Wd6_6iv0FdIRmJH3egPykuCkoDoLrn6OCNj4M9zgpMM" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Farhad Divecha </p> </a> <a href="https://www.linkedin.com/posts/farhaddivecha_thoughts-ideas-and-predictions-for-2025-activity-7273007593717960704-z_g9?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> Thoughts, ideas and predictions for 2025? My team's been working on the next annual CMO handbook, and I'd like to hear from people in my network. If you're a marketing leader and would like to be featured in the 2025 CMO handbook, let me know. Our annual CMO report gets read by thousands of senior marketing leaders in large enterprises and scale-ups. You can simply answer the questions online or do a 30-minute interview. Comment / DM me if you're interested. </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="7 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="7" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/asiqslyf4ooq7ggllg4fyo4o2" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 7 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="Thoughts, ideas and predictions for 2025? My team's been working on the next annual CMO handbook, and I'd like to hear from people in my network. If you're a marketing leader and would like to be featured in the 2025 CMO handbook, let me know. Our annual CMO report gets read by thousands of senior marketing leaders in large enterprises and scale-ups. You can simply answer the questions online or do a 30-minute interview. Comment / DM me if you're interested." aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E22AQFsetb07Rhp2w/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1734020134877?e=2147483647&v=beta&t=Mzobm6D3CQAXI2nFtHpmqbjH9Qbu3yBlb_-wo1d3lVQ">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/emilybristow?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Emily Bristow </p> </a> <a href="https://www.linkedin.com/posts/emilybristow_customersuccess-growth-activity-7190642666244595712-5SZ6?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> Just got Rod Cherkas new book and, as with the previous one I read, it’s an easy read and super insightful… which is exactly what I need right now. I’m only a chapter in, but so far, so useful. #customersuccess #growth </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="19 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="19" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="INTEREST" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/a0e8rff6djeoq8iympcysuqfu" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 19 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="2" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 2 Comments </div>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="Just got Rod Cherkas new book and, as with the previous one I read, it’s an easy read and super insightful… which is exactly what I need right now. I’m only a chapter in, but so far, so useful. #customersuccess #growth" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E22AQHcHQxPB3Madg/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1714382806052?e=2147483647&v=beta&t=yTB6H_H91kFNMWfupFVG2UaxryrQyRHPjdi31aSTSoA">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://www.linkedin.com/in/sarah-caminiti-5827b784?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQE5tFOpeh5AgA/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1727541679129?e=2147483647&v=beta&t=5JmCGYKS0PJZ4zI_C9_yHs3Jt1LvJ70SK_TiQ_Tsw1g" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Sarah Caminiti </p> </a> <a href="https://www.linkedin.com/posts/sarah-caminiti-5827b784_patto-presents-epochal-growth-customer-activity-7255237318628773888-Ukrj?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> THE DAY IS HERE!!! I'm so excited to share Mathew Patterson's deep dive into the world of #EpochalGrowth and all things journey mapping. And who better for him to do that with than Ben McCormack!! Make sure you check out Mat's podcast with Help Scout The Supportive for more amazing guidance on how to do Support the right way. #cx #helpdesk #support #crossover #customerjourney #podcast </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="2 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="2" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="PRAISE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/2tzoeodxy0zug4455msr0oq0v" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 2 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="2" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 2 Comments </div>  </div> </div>  </div>  </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/rymerben?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQEwg4TzmAmuUQ/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1692372141195?e=2147483647&v=beta&t=YcDulbG2oE34fhw87zzR0XHW0c2c7Sz5pRztKbbYAPg" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Ben Rymer </p> </a> <a href="https://www.linkedin.com/posts/rymerben_accelerate-public-sector-digital-transformation-activity-7241737987644887040-Pako?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> To understand the current state of digital maturity within UK public sector organisations and how the supply can meet the change in demand, we teamed up with #Forrester to commission independent research. We surveyed over 140 technology and transformation leaders in UK public services to examine the status, challenges and aims for digital transformation. Download the report here: https://lnkd.in/eUru28qQ </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="11 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="11" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 11 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="To understand the current state of digital maturity within UK public sector organisations and how the supply can meet the change in demand, we teamed up with #Forrester to commission independent research. We surveyed over 140 technology and transformation leaders in UK public services to examine the status, challenges and aims for digital transformation. Download the report here: https://lnkd.in/eUru28qQ " aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D4D27AQF3gmOE3PzmKw/articleshare-shrink_800/articleshare-shrink_800/0/1711449943375?e=2147483647&v=beta&t=CUv5lFMkd0aV462j8lCGAbyrFh8hEBc878ptl2Fb1qg">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/loudrake?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E03AQHo6b81Ro3oLw/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1589633216657?e=2147483647&v=beta&t=vSZdY1puAhEQPxOJqIS4h-6hSJlVtjL5FsGvCIgrtfk" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Louise Obi-Drake MSc, FRSA, BA Hons, AHEA </p> </a> <a href="https://www.linkedin.com/posts/loudrake_webinar-managing-for-growth-how-to-equip-activity-7214231208602255360-x_gV?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> 🤔 Is the productivity gap in the UK linked to poor management and leadership skills? This has been suggested a number of times. 👀 Yet how good would you be at something with no training, development, insight into strengths and areas of improvement and 'dropped into the deep end'? My colleagues Nicky Paris and Sarah Collins are sharing insights on developing managers, the why's and 'how to' with a real world example. A lot of my work in organisations has focused on leaders, but managers have been an often forgotten group within organisations that have been proven to have an impact on the overall business outcomes, with very little investment in their personal and professional development. They often report feeling like the 'crunched middle' and report feeling stressed with lower wellbeing measures. Let's not have 'accidental managers' as coined by the Chartered Management Institute. Join ETS plc and Gatehouse Bank plc 10th July, 1pm. Sign up here https://lnkd.in/eAT87r67 #managers #leadership #development #selfawareness #impact #skills </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="4 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="4" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 4 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div>  </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://in.linkedin.com/in/arvindmehrotra?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D5603AQGgD78xhjfn9A/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1722053462537?e=2147483647&v=beta&t=5-2KYhXVFXAtj31pZqsq2OvpeqvbYFpb_kUwqyuyKyw" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Arvind Mehrotra </p> </a> <a href="https://www.linkedin.com/posts/arvindmehrotra_new-negotiation-between-humans-and-machinery-activity-7218460278454149120-6GSd?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> 🔧 In today's rapidly evolving landscape, humans and machinery are no longer just co-existing entities but integral partners driving innovation and efficiency. The optimisation of synergy in the FLINT framework: #Flexibleworkforce, #Leanprocesses, #Innovativebusinessmodels, #newnegotiation between humans and machinery, and #Technologydrivenbackend. The changing nature of the talks between human and machinery systems requires a proactive and adaptable approach. • #Manufacturing: Negotiations may involve determining which tasks best suit automation (e.g., repetitive assembly line work) and which require human expertise (e.g., quality control, problem-solving). • #IT: Negotiations may focus on integrating AI tools into workflows, ensuring that training employees to use them effectively will lead to redefining the roles to leverage their unique skills. • #Service Industries: Negotiations may address the use of chatbots or virtual assistants for customer service, balancing the efficiency of automation with the need for human interaction in complex or sensitive situations. 🚀 Let's look at the N in this concept in more detail: Key Technologies Shaping This Partnership · #ArtificialIntelligence (#AI) · #InternetofThings (#IoT) · #CollaborativeRobots (Cobots) · #AdditiveManufacturing · Virtual Reality (#VR) and Augmented Reality (#AR) · #GenerativeAI The evolving negotiations between machinery systems and humans have several significant implications, particularly concerning the job market and workforce dynamics. Now let's glance at their implications: · #JobRedefinition · #EnhancedProductivity · #ImprovedSafety · #EthicalConsiderations · #NewBusinessOpportunities Preparing for the Future Business leaders must embrace #continuouslearning and #upskilling, invest in #collaborativetechnologies, and foster a culture of #experimentation and #innovation. By championing the new negotiation between humans and machinery, you can position your business at the forefront of innovation and success. 🔗 Click the link below for the complete article and learn how to co-pilot your way to a future where humans and machinery work in perfect harmony and take total control of the N in the FLINT experience.🌟 👉 https://bit.ly/4bHgftI #Innovation #HumanMachineCollaboration #FLINTFramework #FutureOfWork #AI #IoT #Cobots #BusinessTransformation #Productivity #Safety #Ethics #ContinuousImprovement #Leadership Sunil Mehta Neha Saxena Romy Chopra Chetan Chopra Prithwi Dasgupta Arnab Chatterjee Rejith Krishnan Dr. Anil Kumar Rajagopal Nair Kundana K Lal Shalu Wasu Pranith Akula Luke Rajkumar Harry Singh </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="38 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="38" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <img alt data-reaction-type="PRAISE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/2tzoeodxy0zug4455msr0oq0v" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 38 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="6" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 6 Comments </div>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt=" 🔧 In today's rapidly evolving landscape, humans and machinery are no longer just co-existing entities but integral partners driving innovation and efficiency. The optimisation of synergy in the FLINT framework: #Flexibleworkforce, #Leanprocesses, #Innovativebusinessmodels, #newnegotiation between humans and machinery, and #Technologydrivenbackend. The changing nature of the talks between human and machinery systems requires a proactive and adaptable approach. • #Manufacturing: Negotiations may involve determining which tasks best suit automation (e.g., repetitive assembly line work) and which require human expertise (e.g., quality control, problem-solving). • #IT: Negotiations may focus on integrating AI tools into workflows, ensuring that training employees to use them effectively will lead to redefining the roles to leverage their unique skills. • #Service Industries: Negotiations may address the use of chatbots or virtual assistants for customer service, balancing the efficiency of automation with the need for human interaction in complex or sensitive situations. 🚀 Let's look at the N in this concept in more detail: Key Technologies Shaping This Partnership · #ArtificialIntelligence (#AI) · #InternetofThings (#IoT) · #CollaborativeRobots (Cobots) · #AdditiveManufacturing · Virtual Reality (#VR) and Augmented Reality (#AR) · #GenerativeAI The evolving negotiations between machinery systems and humans have several significant implications, particularly concerning the job market and workforce dynamics. Now let's glance at their implications: · #JobRedefinition · #EnhancedProductivity · #ImprovedSafety · #EthicalConsiderations · #NewBusinessOpportunities Preparing for the Future Business leaders must embrace #continuouslearning and #upskilling, invest in #collaborativetechnologies, and foster a culture of #experimentation and #innovation. By championing the new negotiation between humans and machinery, you can position your business at the forefront of innovation and success. 🔗 Click the link below for the complete article and learn how to co-pilot your way to a future where humans and machinery work in perfect harmony and take total control of the N in the FLINT experience.🌟 👉 https://bit.ly/4bHgftI #Innovation #HumanMachineCollaboration #FLINTFramework #FutureOfWork #AI #IoT #Cobots #BusinessTransformation #Productivity #Safety #Ethics #ContinuousImprovement #Leadership Sunil Mehta Neha Saxena Romy Chopra Chetan Chopra Prithwi Dasgupta Arnab Chatterjee Rejith Krishnan Dr. Anil Kumar Rajagopal Nair Kundana K Lal Shalu Wasu Pranith Akula Luke Rajkumar Harry Singh" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D5627AQG70wFclVacjA/articleshare-shrink_800/articleshare-shrink_800/0/1739248546610?e=2147483647&v=beta&t=BmB-DKPwgy_cKBGtGF-l20cIM5DYOQhyLJBIzIuAAuc">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/kennyfrasersunstone?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQGCDZSgIkL_Iw/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1516228844124?e=2147483647&v=beta&t=ZDnFz16aBwuasGcRHN_vQ0xGIBTyzZy4VGmhz6zHQPs" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Kenny Fraser </p> </a> <a href="https://www.linkedin.com/posts/kennyfrasersunstone_what-does-a-profound-change-in-consulting-activity-7196551842435055618-2Abh?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative">  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words overflow-anywhere line-clamp-2"> I loved this posted from Discy What might drive a profound change in consulting? https://lnkd.in/eruiYRZC I think its about leverage, utilisation and distribution. Read my blog to find out a little more https://lnkd.in/eYDVDykZ </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="5 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="5" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 5 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="I loved this posted from Discy What might drive a profound change in consulting? https://lnkd.in/eruiYRZC I think its about leverage, utilisation and distribution. Read my blog to find out a little more https://lnkd.in/eYDVDykZ" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D4E27AQFt8awCKVRqzQ/articleshare-shrink_800/articleshare-shrink_800/0/1736933547385?e=2147483647&v=beta&t=K3_oM41LQb_4ikEUXMnsB0QD2Xodui7Ua1dz8B46l9c">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/jayne-mather?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E03AQHUt4bQFtgDIA/profile-displayphoto-shrink_200_200/B4EZTGoudzGwAY-/0/1738499353638?e=2147483647&v=beta&t=3q0uVPTGYcyOIMB_I9zXqPnZ0Gbw5Kj_Dtbcq0W2tIQ" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </div> <p class="face-pile__text self-center font-sans text-sm link-styled hover:underline"> Jayne Mather </p> </a> <a href="https://www.linkedin.com/posts/jayne-mather_closing-your-digital-skills-gap-quick-wins-activity-7227316124290297858-fWDp?trk=public_profile_relatedPosts" target="_self" data-tracking-control-name="public_profile_relatedPosts" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link mt-0 mb-0.5">   <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title 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<code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="2" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 2 Comments </div>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="The business case for digital skills programmes and the best practices in implementing them...👇 https://lnkd.in/eVXtGAVB #digitalskills #upskilling #changemanagement #learninganddevelopment" aria-hidden="true" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D4E27AQEFDmEM9zTsSw/articleshare-shrink_800/articleshare-shrink_800/0/1722894255078?e=2147483647&v=beta&t=nFkKQLAD4XCPQssoyzKthHBCDt3fM-D6V_WDmJTMDgU">  </div> </a> </div> </li> <li class="border-b-1 border-solid border-color-divider max-w-[360px] mb-1"> <div class="aside-activity-card "> <a href="https://uk.linkedin.com/in/matt-d-b339bb70?trk=public_profile_relatedPosts_face-pile-cta" target="_self" data-tracking-control-name="full-link" data-tracking-will-navigate class="face-pile flex !no-underline"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" 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Take a read of Experian Data Governance report to see our findings and how we are supporting. </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="4 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="4" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 4 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div> <div class="base-aside-card__media flex-shrink-0 mr-0.5 overflow-hidden relative rounded-md h-[75px] w-[75px] base-aside-card__media--right"> <img alt="How businesses understand and leverage data has never been more crucial. 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Upskilling in a particular area - fitness, entrepreneurship, yoga - might be the initial draw. But if you can facilitate a holistic transformation by bringing together like-minds and kindred spirits, you'll have real lasting power. </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs aside-activity-card__social-actions -mt-0.5"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="2 Reactions" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="2" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 2 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </div>  </a> </div> </li> </ul> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="public_profile_relatedPosts_show_more"> Show more posts <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="public_profile_relatedPosts_show_more"> Show fewer posts <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> </div> </div> </section> <section class="aside-section-container mb-4">   <div class="aside-section-container__content break-words"> <section class="content-hub-cta container-lined p-2 max-w-[300px] font-sans text-color-text !max-w-none" data-nosnippet="true"> <div class="flex flex-row"> <img class="content-hub-cta__img block mr-1.5 w-6 h-6" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/c8ms9smqq4fefx1fgb22l0eus" alt> <h2 class="content-hub-cta__title text-lg font-bold m-0"> Explore collaborative articles </h2> </div> <p class="content-hub-cta__body text-sm font-light leading-open my-1"> We’re unlocking community knowledge in a new way. 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data-tracking-control-name="public_profile_samename-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_samename-0"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Dave J  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words line-clamp-2"> Head of Cyber & Operational Resilience @ BLME </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Greater London </div>  </div>  </a> </li> <li>  <a href="https://uk.linkedin.com/in/dave-j-a434b5179?trk=public_profile_samename-profile" target="_self" data-impression-id="public_profile_samename-1" data-tracking-control-name="public_profile_samename-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_samename-1"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Dave J.  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words line-clamp-2"> Ship Security Officer | Former Royal Marines Commando </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> United Kingdom </div>  </div>  </a> </li> <li>  <a href="https://uk.linkedin.com/in/dave-j-8364a2178?trk=public_profile_samename-profile" target="_self" data-impression-id="public_profile_samename-2" data-tracking-control-name="public_profile_samename-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_samename-2"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Dave J  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> London Area, United Kingdom </div>  </div>  </a> </li> <li>  <a href="https://uk.linkedin.com/in/dave-j-71ab46292?trk=public_profile_samename-profile" target="_self" data-impression-id="public_profile_samename-3" data-tracking-control-name="public_profile_samename-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_samename-3"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Dave J  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words line-clamp-2"> Integration Manager at Sellafield Ltd </p>   <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Whitehaven </div>  </div>  </a> </li> <li>  <a href="https://uk.linkedin.com/in/the-communication-coach-davidjnorton?trk=public_profile_samename-profile" target="_self" data-impression-id="public_profile_samename-4" data-tracking-control-name="public_profile_samename-profile" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <div class="bg-clip-content bg-contain border-2 border-color-container-neutral-border border-solid box-border h-[56px] rounded-[49.9%] shrink-0 w-[56px] " data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHPjXU1PkqT7A/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1610217431699?e=2147483647&v=beta&t=uECQZDJzBeUhXWwBcvwBwWhH24i0M66oHx6cw0X-e8s" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-delayed-background data-impression-id="public_profile_samename-4"></div> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> David J Norton  </h3>    <div class="base-aside-card__metadata font-sans text-sm leading-open font-regular text-color-text-low-emphasis mt-0.5"> Hertford </div>  </div>  </a> </li> </ul> <p class="font-sans text-base leading-open my-2 mx-0 text-color-text-low-emphasis" id="samename__others-named"> 122 others named Dave J. in United Kingdom are on LinkedIn </p> <a class="samename__see-all btn-md btn-secondary-emphasis inline-block babybear:w-full" aria-describedby="samename__others-named" href="https://www.linkedin.com/pub/dir/Dave/J%2E/gb-0-United-Kingdom?trk=public_profile_samename-see-all" data-tracking-control-name="public_profile_samename-see-all" data-tracking-will-navigate> See others named <strong>Dave J.</strong> </a> </div> </section> <section class="aside-section-container mb-4 course-recommendations"> <h2 class="aside-section-container__title section-title"> Add new skills with these courses </h2>  <div class="aside-section-container__content break-words"> <ul class="course-recommendations__courses"> <li class="course-recommendations__course">  <a href="https://www.linkedin.com/learning/mastering-the-business-of-consultancy-strategy-marketing-and-client-success?trk=public_profile_recommended-course" target="_self" data-tracking-control-name="public_profile_recommended-course" data-tracking-will-navigate class="base-card relative w-full hover:no-underline 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data-tracking-control-name="language-selector-fr_FR" data-locale="fr_FR" role="menuitem" lang="fr_FR"> Français (French) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="हिंदी (Hindi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-hi_IN" data-locale="hi_IN" role="menuitem" lang="hi_IN"> हिंदी (Hindi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Magyar (Hungarian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-hu_HU" data-locale="hu_HU" role="menuitem" lang="hu_HU"> Magyar (Hungarian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Bahasa Indonesia (Indonesian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-in_ID" data-locale="in_ID" role="menuitem" lang="in_ID"> Bahasa Indonesia (Indonesian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Italiano (Italian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-it_IT" data-locale="it_IT" role="menuitem" lang="it_IT"> Italiano (Italian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="עברית (Hebrew)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-iw_IL" data-locale="iw_IL" role="menuitem" lang="iw_IL"> עברית (Hebrew) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="日本語 (Japanese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ja_JP" data-locale="ja_JP" role="menuitem" lang="ja_JP"> 日本語 (Japanese) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="한국어 (Korean)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ko_KR" data-locale="ko_KR" role="menuitem" lang="ko_KR"> 한국어 (Korean) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="मराठी (Marathi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-mr_IN" data-locale="mr_IN" role="menuitem" lang="mr_IN"> मराठी (Marathi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Bahasa Malaysia (Malay)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer 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focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-no_NO" data-locale="no_NO" role="menuitem" lang="no_NO"> Norsk (Norwegian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="ਪੰਜਾਬੀ (Punjabi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pa_IN" data-locale="pa_IN" role="menuitem" lang="pa_IN"> ਪੰਜਾਬੀ (Punjabi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Polski (Polish)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pl_PL" data-locale="pl_PL" role="menuitem" lang="pl_PL"> Polski (Polish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Português (Portuguese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pt_BR" data-locale="pt_BR" role="menuitem" lang="pt_BR"> Português (Portuguese) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Română (Romanian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ro_RO" data-locale="ro_RO" role="menuitem" lang="ro_RO"> Română (Romanian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Русский (Russian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ru_RU" data-locale="ru_RU" role="menuitem" lang="ru_RU"> Русский (Russian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Svenska (Swedish)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-sv_SE" data-locale="sv_SE" role="menuitem" lang="sv_SE"> Svenska (Swedish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="తెలుగు (Telugu)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-te_IN" data-locale="te_IN" role="menuitem" lang="te_IN"> తెలుగు (Telugu) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="ภาษาไทย (Thai)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-th_TH" data-locale="th_TH" role="menuitem" lang="th_TH"> ภาษาไทย (Thai) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Tagalog (Tagalog)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-tl_PH" data-locale="tl_PH" role="menuitem" lang="tl_PH"> Tagalog (Tagalog) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Türkçe (Turkish)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-tr_TR" data-locale="tr_TR" role="menuitem" lang="tr_TR"> Türkçe (Turkish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Українська (Ukrainian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-uk_UA" data-locale="uk_UA" role="menuitem" lang="uk_UA"> Українська (Ukrainian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Tiếng Việt (Vietnamese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-vi_VN" data-locale="vi_VN" role="menuitem" lang="vi_VN"> Tiếng Việt (Vietnamese) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="简体中文 (Chinese (Simplified))" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark 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style="display: none"></code> <div class="contextual-sign-in-modal base-contextual-sign-in-modal" data-impression-id="public_profile_contextual-sign-in-modal" data-cool-off-enabled data-show-on-page-load>  <div class>  <div id="base-contextual-sign-in-modal" class="modal modal--contextual-sign-in" data-outlet="base-contextual-sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="base-contextual-sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_profile_contextual-sign-in-modal_modal_dismiss"> <icon class="contextual-sign-in-modal__modal-dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="contextual-sign-in-modal__screen contextual-sign-in-modal__context-screen flex flex-col my-4 mx-3"> <img class="inline-block relative rounded-[50%] w-16 h-16 contextual-sign-in-modal__img m-auto" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQHzZ6i21ExmSg/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1599639356913?e=2147483647&v=beta&t=kqLhMzqL9T9PdMRv0y3oxzzEySQ6USQqitg5OE6cD5Q" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <h2 class="contextual-sign-in-modal__context-screen-title font-sans text-xl text-color-text my-2 mx-4 text-center" id="base-contextual-sign-in-modal-modal-header"> View Dave’s full profile </h2>  <div class="contextual-sign-in-modal__btn-container m-auto w-[320px] babybear:w-full">  <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button">  <div class="google-auth-button__placeholder mx-auto " data-theme="filled_blue" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div> <div class="sign-in-modal" data-impression-id="public_profile_contextual-sign-in-modal_sign-in-modal"> <button class="sign-in-modal__outlet-btn cursor-pointer btn-md btn-primary btn-secondary" data-tracking-client-ingraph data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_outlet-button" data-modal="base-sign-in-modal">  Sign in </button> <div class>  <div id="base-sign-in-modal" class="modal modal--sign-in" data-outlet="base-sign-in-modal">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="base-sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="0b64ddc8-b019-4eaf-8573-6ac9d5d09c69" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="base-sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="username" id="base-sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="base-sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="base-sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent w-full" autocomplete="current-password" id="base-sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="base-sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://uk.linkedin.com/in/davidjacksonuk" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://www.linkedin.com/uas/request-password-reset?trk=public_profile_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_profile_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_profile_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_profile_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_profile_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_profile_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder mx-auto google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US" role="button" aria-label="Continue with google"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_profile_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/public-profile-join?vieweeVanityName=davidjacksonuk&trk=public_profile_contextual-sign-in-modal_join-link" data-tracking-control-name="public_profile_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div> <div class="cta-modal overflow-hidden container-raised z-10 fixed bottom-3 right-3 min-h-[56px] p-2 babybear:hidden windows-app-upsell windows-app-upsell--msft flex flex-col p-2 w-[359px] !bg-[#F1F8FA] opacity-90 backdrop-blur-[2px] z-1" data-impression-id="public_profile_windows-app-upsell_cta-modal" role="dialog" aria-labelledby="cta-modal-header" aria-describedby="cta-modal-subheader"> <div class="windows-app-upsell__linkedin-title-container pt-[6px] mb-1.5 flex align-center"> <icon class="windows-app-upsell__linkedin-bug-icon block w-[21px] h-[21px]" data-svg-class-name="windows-app-upsell__linkedin-bug-icon-svg w-[21px] h-[21px]" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/euqjj7tf5wvr33frd3x1jj9s"></icon> <p class="windows-app-upsell__linkedin-title uppercase text-xs text-color-text-secondary leading-[21px] ml-1"> LinkedIn </p> </div> <p class="windows-app-upsell__title font-sans text-md text-color-text-accent-4-hover font-semibold leading-regular mb-1"> LinkedIn is better on the app </p> <p class="windows-app-upsell__body font-sans text-sm text-color-text-secondary leading-regular"> Don’t have the app? Get it in the Microsoft Store. </p> <a class="windows-app-upsell__cta btn-sm btn-secondary-emphasis mt-2 mb-[6px] w-fit" href="ms-windows-store://pdp/?ProductId=9WZDNCRFJ4Q7&mode=mini&cid=guest_desktop_upsell" data-tracking-client-ingraph data-tracking-control-name="public_profile_windows-app-upsell_cta" data-tracking-will-navigate> Open the app </a> <button class="cta-modal__dismiss-btn absolute h-4 w-4 p-1 top-2 right-2 hover:cursor-pointer focus:outline focus:outline-2 focus:outline-color-action" data-tracking-control-name="public_profile_windows-app-upsell_dismiss" aria-label="Dismiss"> <icon class="cta-modal__dismiss-icon block h-2 w-2 onload" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/adzjokfylbe8pvjr9h8iv96mw"></icon> </button> </div> </div> <code id="disableOneTapOnInitIfCsm" style="display: none"></code>  <code id="enableFingerprintingJS" style="display: none"></code> <code id="fingerprintingUrlPath" style="display: none"></code> <code id="fingerprintingWaitTime" style="display: none"></code> <script src="https://static.licdn.com/aero-v1/sc/h/m9swpjgndjkg0fkfp6vwqad1" async></script>  <script src="https://static.licdn.com/aero-v1/sc/h/d5u08b36rp83n156shmrg9ndg" async defer></script>   </body> </html>

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