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.addSize([991, 0], [[970, 90],[970, 250]]) .addSize([768, 0], [[970, 90],[970, 250]]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_wallpaper', [1, 1], 'div-gpt-qsr_wallpaper' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [1, 1]) .addSize([768, 0], [1, 1]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_topofpageribbon', [1000, 56], 'div-gpt-qsr_topofpageribbon' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [1000, 56]) .addSize([768, 0], [1000, 56]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_allstreamics', [1, 1], 'div-gpt-qsr_allstreamics' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [1, 1]) .addSize([768, 0], [1, 1]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_allstreamflex', [1, 1], 'div-gpt-qsr_allstreamflex' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [1, 1]) .addSize([768, 0], [1, 1]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_allstreamprelude', [1, 1], 'div-gpt-qsr_allstreamprelude' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [1, 1]) .addSize([768, 0], [1, 1]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_sidebar1', [[300, 250],[300, 600]], 'div-gpt-qsr_sidebar1' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [[300, 250],[300, 600]]) .addSize([768, 0], [[300, 250],[300, 600]]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_sidebar1', [300, 250], 'div-gpt-qsr_sidebarshort' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [300, 250]) .addSize([768, 0], [300, 250]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_sidebar1', [300, 250], 'div-gpt-qsr_sidebarshort2' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [300, 250]) .addSize([768, 0], [300, 250]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_sidebarbottom', [[300, 250],[300, 600]], 'div-gpt-qsr_sidebarbottom' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [[300, 250],[300, 600]]) .addSize([768, 0], [[300, 250],[300, 600]]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_spotiblepushdown', [1, 1], 'div-gpt-qsr_spotiblepushdown' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [1, 1]) .addSize([768, 0], [1, 1]) .addSize([320, 0], [0, 0]) .addSize([0, 0], [0, 0]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_prestitial', [[640, 480],[300, 225]], 'gam-holder-prestitial-banner' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [640, 480]) .addSize([768, 0], [640, 480]) .addSize([320, 0], [300, 225]) .addSize([0, 0], [300, 225]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_header', [[728, 90],[300, 250]], 'wtwh-inline-ad-container-0' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [728, 90]) .addSize([768, 0], [728, 90]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_header', [[728, 90],[300, 250]], 'wtwh-inline-ad-container-1' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [728, 90]) .addSize([768, 0], [728, 90]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); googletag .defineSlot( '/5272491/foodnews_network/qsr_header', [[728, 90],[300, 250]], 'wtwh-inline-ad-container-2' ) .defineSizeMapping( googletag .sizeMapping() .addSize([991, 0], [728, 90]) .addSize([768, 0], [728, 90]) .addSize([320, 0], [300, 250]) .addSize([0, 0], [300, 250]) .build() ) .setTargeting( 'articletitle', ['submit-2024-qsr-50'] ) .setTargeting( 'cat_target', ['37f2cc2adf7013e772322cc6502783ca,customer-experience,ros'] ) .setTargeting( 'contentHash', ['37f2cc2adf7013e772322cc6502783ca'] ) .addService( googletag.pubads() ); // googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); </script> <script id="wtwh-uni-gam-content-hash-variables"> var contentHash = "37f2cc2adf7013e772322cc6502783ca"; var cat_target = "37f2cc2adf7013e772322cc6502783ca,customer-experience,ros"; </script> </head> <body class="archive category category-customer-experience category-36 wp-custom-logo wp-embed-responsive default-layout" id="top">  <div id="prestitial" class="prestitial-no-show" style="opacity: 0;"> <div id="prestitial-overlay"></div> <div id="prestitial-grid"></div> </div> <div class="site-container"> <a class="skip-link screen-reader-text" href="#main-content">Skip to content</a> <header class="site-header" role="banner"> <div class="wrap"> <nav class="nav-primary nav-primary--left nav-primary--desktop" role="navigation"> <ul id="menu-main-menu" class="menu menu--primary-left"> <li class="menu-item layout-image-right"> <a href="/category/food/"> Food </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-76884" class="mega-left-item mega-left-item-1 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/beverage/"><span>Beverage</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 384 512"><path d="M205 0l-4.4 18.5L174.9 128H80.2 32 24 0v48H24 36 84.2h79.4 49.3 86.9H348h12 24V128H360h-8H303.8 224.2L243 48h37 24V0H280 224 205zM38.7 208L64 512H320l25.3-304H297.2L275.8 464H108.2L86.8 208H38.7z"/></svg></a></li> <li id="menu-item-76885" class="mega-left-item mega-left-item-2 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/breakfast/"><span>Breakfast</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M403.9 162.5c-26.9-6.9-56.4-20.3-82.6-35.6s-52.4-34.3-71.6-54.3c-30.6-31.9-81.3-32.9-113.1-2.2c-14.5 14-22.6 32-24.3 50.6C107.7 173.6 92.7 244.5 63 296c-30.9 53.6-12.6 122.1 41 153s122.1 12.6 153-41c14.7-25.4 38.1-45.6 61.1-59.7c23.3-14.3 50.6-25.3 77.1-29c12.7-1.8 25.3-6.7 36.4-15c35.5-26.3 42.9-76.4 16.6-111.9c-11.4-15.4-27.2-25.4-44.4-29.8zM284.3 39.3c30.4 31.6 89.1 65.9 131.5 76.7c27.5 7 52.8 23.2 71 47.8c42.1 56.8 30.2 137-26.6 179.1c-17.8 13.2-37.9 21.1-58.4 24c-37.2 5.2-84.5 32.7-103.3 65.2c-44.2 76.5-142 102.7-218.6 58.6S-22.7 348.5 21.4 272c24.8-42.9 38.7-105.9 43.1-155.2C67.1 87 80.1 58 103.3 35.7c51-49 132-47.4 181 3.6zM112 240a112 112 0 1 1 224 0 112 112 0 1 1 -224 0zm104-48V160c-39.8 0-72 32.2-72 72h32c0-22.1 17.9-40 40-40z"/></svg></a></li> <li id="menu-item-76886" class="mega-left-item mega-left-item-3 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/burgers/"><span>Burgers</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M32 224V192s0-6.1 1.7-16C40.6 135.5 75.9 32 256 32s215.4 103.5 222.3 144c1.7 9.9 1.7 16 1.7 16v32H432 80 32zm67.3-84.5c-9.1 13-14 26.2-16.6 36.5H429.3c-2.6-10.3-7.5-23.4-16.6-36.5c-8.4-12-22-26.2-44.8-37.7c.1 .7 .2 1.5 .2 2.2c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-5.1 2.4-9.6 6.1-12.6c-19.2-6-42.8-10.2-72.1-11.2c1.3 2.3 2 4.9 2 7.8c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-2.8 .7-5.5 2-7.8c-29.3 1-52.9 5.2-72.1 11.2c3.7 2.9 6.1 7.5 6.1 12.6c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-.7 .1-1.5 .1-2.2c-22.8 11.5-36.4 25.7-44.8 37.7zM80 432H432V400H80v32zM32 352H80 432h48v48 32 48H432 80 32V432 400 352zm464-96v64H16V256H496z"/></svg></a></li> <li id="menu-item-76887" class="mega-left-item mega-left-item-4 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/desserts/"><span>Desserts</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><path d="M224 0H179.2L204 37.3l10.8 16.3c.7 1.1 1.1 2.4 1.1 3.7c0 3.7-3 6.7-6.7 6.7H148c-45 0-81.8 35.4-83.9 79.9C26.5 159.6 0 196.7 0 240v56 24H24 424h24V296 240c0-43.3-26.4-80.4-64-96C382.5 64.2 317.4 0 237.3 0H224zm40 57.3c0-1.9-.1-3.8-.3-5.7c41.7 11.5 72.3 49.7 72.3 95.1c0 3.1-.4 6.1-1.1 8.9l-6.1 24.8 25.1 4.5c26.2 4.7 46 27.6 46 55.1v32H48V240c0-27.4 19.7-50.3 45.8-55.1l24.6-4.5L112.9 156c-.6-2.6-.9-5.2-.9-8c0-19.9 16.1-36 36-36h61.3c30.2 0 54.7-24.5 54.7-54.7zM96 512h51.9l-20-160H69.3L96 512zm84.1 0h87.8l20-160H160.1l20 160zm120 0H352l26.7-160H320.1l-20 160z"/></svg></a></li> <li id="menu-item-76888" class="mega-right-item mega-right-item-1 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/health-wellness/"><span>Health & Wellness</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M416 96c2.6 0 5.2 .1 7.8 .2C406.2 76.5 380.5 64 352 64c-8.7 0-17.2 1.2-25.3 3.4C309.5 27.7 270 0 224 0s-85.5 27.7-102.7 67.4c-8-2.2-16.5-3.4-25.3-3.4C43 64 0 107 0 160s43 96 96 96h73.4L84.7 171.3 73.4 160 96 137.4l11.3 11.3L208 249.4V112 96h32v16V256h52c-2.6-10.2-4-21-4-32c0-70.7 57.3-128 128-128zM144 433.5l-27.4-13C82.9 404.5 58 373.4 50.4 336H461.6c-7.6 37.4-32.5 68.5-66.2 84.5l-27.4 13v30.3 .2H144v-.2V433.5zM1.7 336C9.8 392.6 46.1 440.1 96 463.8v.2 48h48H368h48V464v-.2c49.9-23.7 86.2-71.2 94.3-127.8c1.1-7.8 1.7-15.9 1.7-24V288H464 48 0v24c0 8.1 .6 16.2 1.7 24zM464 224c0 12.3-4.6 23.5-12.2 32h54.8c3.5-10 5.5-20.8 5.5-32c0-53-43-96-96-96s-96 43-96 96c0 11.2 1.9 22 5.5 32h54.8c-7.6-8.5-12.2-19.7-12.2-32c0-26.5 21.5-48 48-48s48 21.5 48 48z"/></svg></a></li> <li id="menu-item-76889" class="mega-right-item mega-right-item-2 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/menu-innovations/"><span>Menu Innovations</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 384 512"><path d="M297.2 248.9C311.6 228.3 320 203.2 320 176c0-70.7-57.3-128-128-128S64 105.3 64 176c0 27.2 8.4 52.3 22.8 72.9c3.7 5.3 8.1 11.3 12.8 17.7l0 0c12.9 17.7 28.3 38.9 39.8 59.8c10.4 19 15.7 38.8 18.3 57.5H109c-2.2-12-5.9-23.7-11.8-34.5c-9.9-18-22.2-34.9-34.5-51.8l0 0 0 0c-5.2-7.1-10.4-14.2-15.4-21.4C27.6 247.9 16 213.3 16 176C16 78.8 94.8 0 192 0s176 78.8 176 176c0 37.3-11.6 71.9-31.4 100.3c-5 7.2-10.2 14.3-15.4 21.4l0 0 0 0c-12.3 16.8-24.6 33.7-34.5 51.8c-5.9 10.8-9.6 22.5-11.8 34.5H226.4c2.6-18.7 7.9-38.6 18.3-57.5c11.5-20.9 26.9-42.1 39.8-59.8l0 0 0 0 0 0c4.7-6.4 9-12.4 12.7-17.7zM192 128c-26.5 0-48 21.5-48 48H112c0-44.2 35.8-80 80-80v32zM112 416H272v96H112V416z"/></svg></a></li> <li id="menu-item-76890" class="mega-right-item mega-right-item-3 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/pizza/"><span>Pizza</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M13.2 459.2L0 512l52.8-13.2L512 384C512 171.9 340.1 0 128 0L13.2 459.2zm407.9-102C402.2 219.1 292.9 109.8 154.8 90.9L165 50C321 67.1 444.9 191 462 347l-40.9 10.2zM374.2 369L66 446 143 137.8C264 152 360 248 374.2 369zM192 352a32 32 0 1 0 -64 0 32 32 0 1 0 64 0zm96 0a32 32 0 1 0 0-64 32 32 0 1 0 0 64zM224 224a32 32 0 1 0 -64 0 32 32 0 1 0 64 0z"/></svg></a></li> <li id="menu-item-76891" class="mega-right-item mega-right-item-4 menu-item"><a class="has-icon" href="https://www.qsrmagazine.com/food/sandwiches/"><span>Sandwiches</span><svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M464 112v32H48V112H464zM48 64H0v48 32 48H48 464h48V144 112 64H464 48zM464 400H48V368H464v32zM48 320H0v48 32 48H48 464h48V400 368 320H464 48zm94.2-103.2l-5.8-1.5-5.8 1.3-104 24L3.2 246 14 292.8l23.4-5.4 98.2-22.7 114.2 30.5 6.2 1.6 6.2-1.6 114.2-30.5 98.2 22.7 23.4 5.4L508.8 246l-23.4-5.4-104-24-5.8-1.3-5.8 1.5L256 247.2 142.2 216.8z"/></svg></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-right"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-secondary-color"> The executive is working with a booming smoothie and juice sector. </mark> </p> <span class="mega-menu__right-item-header"> <a href="/story/6-questions-with-juice-it-up-ceo-susan-taylor/" target=""> 6 Questions with Juice It Up! 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/> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/operations/customer-experience/pappasitos-cantina-hosting-40th-anniversary-celebration-in-october/"> Pappasito’s Cantina Hosting 40th Anniversary Celebration in October </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/operations/drive-thru/welcome-to-the-rise-of-drive-thru-only-restaurants/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/10/CaptainD-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Captain D’s has three Express locations open and a fourth slated for the first quarter of 2024." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/10/CaptainD-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/10/CaptainD-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/operations/drive-thru/welcome-to-the-rise-of-drive-thru-only-restaurants/"> Welcome to the Rise of Drive-Thru-Only Restaurants </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/food/menu-innovations/maximizing-busy-restaurant-periods-with-a-hot-shelf-strategy/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/10/customersdiningout-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="A good start determines the finish." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/10/customersdiningout-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/10/customersdiningout-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/food/menu-innovations/maximizing-busy-restaurant-periods-with-a-hot-shelf-strategy/"> Maximizing Busy Restaurant Periods with a ‘Hot’ Shelf Strategy </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/operations/fast-food/for-burger-king-a-reset-then-a-revival/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/10/BurgerKingStore-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="The Whopper is under the spotlight these days at Burger King." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/10/BurgerKingStore-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/10/BurgerKingStore-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/operations/fast-food/for-burger-king-a-reset-then-a-revival/"> For Burger King, a Reset, then a Revival </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/fast-casual/for-restaurants-and-loyalty-its-now-a-race-to-the-top/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/subwayrewardspoints-1-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Subway recently took its rewards program to tier-level status." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/subwayrewardspoints-1-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/subwayrewardspoints-1-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/fast-casual/for-restaurants-and-loyalty-its-now-a-race-to-the-top/"> For Restaurants and Loyalty, it’s Now a Race to the Top </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/operations/outside-insights/driving-the-future-reimagining-the-drive-thru-model/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/DT-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Updating the drive-thru window with a door-window hybrid solution will not only optimize service but completely redefine the drive-thru experience." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/DT-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/DT-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/operations/outside-insights/driving-the-future-reimagining-the-drive-thru-model/"> Driving the Future: Reimagining the Drive-Thru Model </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/finance/will-student-loan-payments-sour-restaurant-spending/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/McDonalds_Ad_1200x800201_0-552x312.png" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="McDonald's isn't the only chain grappling with the aftershock of AB 1221." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/McDonalds_Ad_1200x800201_0-552x312.png 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/McDonalds_Ad_1200x800201_0-400x225.png 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/finance/will-student-loan-payments-sour-restaurant-spending/"> Will Student Loan Payments Sour Restaurant Spending? </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/consumer-trends/why-the-future-of-fast-food-is-phygital/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/08/OrderHere_0-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="The physical and digital spaces within restaurants are no longer separate." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/08/OrderHere_0-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/08/OrderHere_0-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/consumer-trends/why-the-future-of-fast-food-is-phygital/"> Why the Future of Fast Food is ‘Phygital’ </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/operations/outside-insights/how-quick-service-restaurants-can-excel-at-cx-even-with-limited-staff/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/08/Staff-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Even though restaurant operators hire more people, they also lose more than the national average." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/08/Staff-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/08/Staff-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/operations/outside-insights/how-quick-service-restaurants-can-excel-at-cx-even-with-limited-staff/"> How Quick-Service Restaurants Can Excel at CX, Even With Limited Staff </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/fast-casual/ranking-the-top-fast-food-chains-by-guest-satisfaction/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/ShakeShack-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Shake Shack earned high marks according to customers." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/ShakeShack-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/ShakeShack-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/fast-casual/ranking-the-top-fast-food-chains-by-guest-satisfaction/"> Ranking the Top Fast-Food Chains by Guest Satisfaction </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/marketing-promotions/how-subscription-loyalty-programs-maximize-guest-satisfaction/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/McAlisters20Photo-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="McAlister's has promoted the Tea Pass during their annual Sweet Sips Tea Fest, which includes Free Tea Day." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/McAlisters20Photo-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/McAlisters20Photo-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/marketing-promotions/how-subscription-loyalty-programs-maximize-guest-satisfaction/"> How Subscription Loyalty Programs Maximize Guest Satisfaction </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/story/lees-famous-recipe-chicken-rebrands-with-a-modern-vibe/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/LeesFamous-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt=""The timing couldn’t have been more relevant as we continue our journey of reigniting growth and new franchise development for Lee’s."" decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/LeesFamous-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/LeesFamous-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/story/lees-famous-recipe-chicken-rebrands-with-a-modern-vibe/"> Lee’s Famous Recipe Chicken Rebrands with a Modern Vibe </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/reports/inspire-brands-and-the-making-of-a-restaurant-group-unlike-any-other/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/PaulBrown-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Inspire Brands CEO Paul Brown says one of the company's keys to integrating brands was to remove the guardrails to innovation." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/PaulBrown-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/PaulBrown-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a 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https://www.qsrmagazine.com/wp-content/uploads/2023/09/StarbucksCharge-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/fast-casual/can-fast-food-restaurants-surge-americas-ev-charging-network/"> Can Fast-Food Restaurants Surge America’s EV Charging Network? </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/fast-casual/gusto-is-building-the-human-connection-restaurant-brand/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/Gusto-1-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="gusto! is looking to double its footprint in the next three years." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/Gusto-1-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/Gusto-1-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/fast-casual/gusto-is-building-the-human-connection-restaurant-brand/"> gusto! is Building the Human-Connection Restaurant Brand </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/marketing-promotions/how-to-right-size-your-restaurants-loyalty-program/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/dutchbroscookiedough-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Dutch Bros recently rightsized its program by adjusting it to focus on individual experiences." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/dutchbroscookiedough-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/dutchbroscookiedough-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/marketing-promotions/how-to-right-size-your-restaurants-loyalty-program/"> How to Right Size Your Restaurant’s Loyalty Program </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/growth/finance/enhancing-restaurant-profitability-the-role-of-revenue-management/" tabindex="-1"> <img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/cafe-1-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="More direct orders mean more control over customer relationships, improved profitability, and a direct line to customer feedback." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/cafe-1-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/cafe-1-400x225.jpg 400w" sizes="auto, (max-width: 552px) 100vw, 552px" /> </a> </div> <div class="loop-item__content"> <h2 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/growth/finance/enhancing-restaurant-profitability-the-role-of-revenue-management/"> Enhancing Restaurant Profitability: The Role of Revenue Management </a> </h2> </div> </article> <article class="loop-item loop-item--basic"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/food/pizza/after-resistance-dominos-signs-global-deal-to-offer-third-party-delivery/" tabindex="-1"> <img width="552" height="312" 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