Customer Support Analytics – Actionable Metrics

<!DOCTYPE html> <html lang="en"> <head> <title>Customer Support Analytics – Actionable Metrics | Agile CRM</title> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta charset="utf-8"> <link rel="canonical" href="https://www.agilecrm.com/customer-support-analytics"/> <meta name="description" content="Detailed customer support analytics that provide actionable data to continually improve customer support performance. Learn more now!">  <meta property="og:locale" content="en_US"/> <meta property="og:type" content="article"/> <meta property="og:site_name" content="Agile CRM"/> <meta property="og:title" content="Customer Support Analytics – Actionable Metrics | Agile CRM"/> <meta property="og:description" content="Detailed customer support analytics that provide actionable data to continually improve customer support performance. 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Customer support analytics ensure that your team is always operating at maximum capacity with the ability to constantly monitor and analyze performance, and course correct when you find kinks in the process.</p> </div> </div> </div> <div class=" container wow animate fadeIn" style="-webkit-animation-delay:0.2s;-moz-animation-delay:0.2s;"> <hr style="margin:20px auto; "> </div>  </div> </div> <div class="container m-t-xl m-b-90"> <div class="row img-alternate"> <div class="col-sm-6 col-xs-12"><br> <img class = "img-responsive wow animate fadeInLeft" alt="Collect Customer Support Feedback" style="float:left" src="/img/helpdesk/analyz-performance.png"> </div> <div class="col-sm-6 col-xs-12"> <h2 class>Analyze Performance</h2> <p>Keep your finger on the pulse of how your customer support team is performing by tracking metrics such as tickets closed, average time to resolve issues, live chats closed, and more.</p> </div> </div> <hr style="margin-top: 50px;"> <div class="row img-alternate"> <div class="col-sm-6 col-xs-12"> <h2>Maintain Insight</h2> <p>Configure your Agile CRM dashboard to display important metrics around customer support. Get a quick update each time you log in with at-a glance- metrics in an easy-to-digest format.</p> </div> <div class="col-sm-6 col-xs-12 "><br> <img class = "img-responsive wow animate fadeInRight" alt="Zopim" style="float:right" src="/img/feedback/feedback-leaderboard.png"> </div> </div> <hr style="margin-top: 50px;"> <div class="row img-alternate"> <div class="col-sm-6 col-xs-12"><br> <img class = "img-responsive wow animate fadeInLeft" alt="BoldChat" style="float:left" src="/img/helpdesk/form-strategy.png"> </div> <div class="col-sm-6 col-xs-12"> <h2>Form Strategy</h2> <p>Use customer support analytics to identify bottlenecks in your process, with a big picture view into how your team is performing. 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