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Multi-Factor Authentication (Duo) | UCSF IT
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flag-subscribe js-flag-subscribe-107581 action-flag"> <span class="label" data-selector=".flag-anon-subscribe-107581"><span class="far fa-bell"></span> Subscribe to Service</span> <p title="Want to receive Status notifications about this Service?" class="flag-anon-message flag-anon-subscribe-107581" style="display:none"><a href="/saml_login?flag_anon=subscribe-107581&destination=/service/multi-factor-authentication-duo">Log in via MyAccess to subscribe</a>.</p> </p> </div> <div class="row"> <ul class="list-group"> <li class="list-group-item"> <div id="taxonomy-term-11526" class="taxonomy-term vocabulary-service-status service-status accordion"> <div class="a-container"> <button type="button" class="a-btn green" id="accordion-button" aria-controls="accordion-content"> This service is operational <span class="fas fa-plus"></span></button> <div id="accordion-content" aria-labelledby="accordion-button" class="a-panel"> <p>All systems are operational and running.<span><span> </span>If you are experiencing issues, please log in and request support.</span></p> </div> </div> </div> </li> <li class="list-group-item"><div class="block block-token-block"> <div class="field field--name-field-service-url field--type-string field--label-inline"> <div class="field__label"><span class="far fa-question-circle"> </span>Support:</div> <div class="field__item"><a href="/saml_login?destination=/service/multi-factor-authentication-duo">Log in via MyAccess to get help with this service</a></div> </div> </div> </li> <li class="list-group-item"> <div class="field__item"><span class="fas fa-link"></span> <a href="https://duo.com">Learn more about DUO</a></div> </li> </ul> </div> <div class="wysiwyg-content row"> <div class="field field--name-field-request-access field--type-text-long field--label-above"> <h2 class="field__label">How to Request Access</h2> <div class="field__item"><div class="OutlineElement Ltr SCXW144712908 BCX2"><p><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">UCSF staff and </span><span class="TextRun SCXW220728948 BCX0 NormalTextRun CommentStart CommentHighlightPipeRestV2 CommentHighlightRest" lang="EN-US">students </span><span class="TextRun SCXW220728948 BCX0 NormalTextRun CommentHighlightPipeRestV2" lang="EN-US">should </span><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">download the Duo phone application from the </span><em><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">Apple Store</span></em><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US"> or </span><em><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">Google Play</span></em><span class="TrackChangeTextInsertion TrackedChange SCXW220728948 BCX0 TextRun NormalTextRun" lang="EN-US"> </span><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">onto your device before continuing. </span><span class="TrackedChange SCXW220728948 BCX0 TextRun MacChromeBold NormalTextRun" lang="EN-US"><strong>NOTE</strong></span><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">: If you already use Duo to access another system, you can use your</span><span class="TrackChangeTextInsertion TrackedChange SCXW220728948 BCX0 TextRun NormalTextRun" lang="EN-US"> </span><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">existing Duo installation on your device.</span><span class="TrackChangeTextInsertion TrackedChange SCXW220728948 BCX0 TextRun NormalTextRun" lang="EN-US"> </span><span class="TextRun SCXW220728948 BCX0 NormalTextRun" lang="EN-US">Simply complete the instructions below for</span><span class="BCX2 SCXW144712908 TextRun" lang="EN-US"> </span><a href="/how-to/enrolling-your-first-device-duo" data-entity-uuid="e0b90fa8-ed50-4855-b44a-9c81fe222db1" data-entity-type="node" data-entity-substitution="canonical"><span class="BCX2 SCXW144712908 TextRun" lang="EN-US">Enrolling your first device in Duo</span></a><span class="BCX2 SCXW144712908 TextRun" lang="EN-US">.</span></p></div></div> </div> <hr/> <div class="OutlineElement Ltr SCXW264298622 BCX2"><h2>Description</h2><h3>What is multi-factor authentication?</h3><p><span class="TextRun SCXW77891137 BCX0 NormalTextRun" lang="EN-US">Phishing and brute force attacks are increasing exponentially, and so are the risks that your credentials may be stolen. Multi-factor authentication (also known as two factor authentication), or MFA, provides added security control to ensure that every login from every device is legitimate.</span><span class="EOP SCXW77891137 BCX0"> </span></p><div class="OutlineElement Ltr SCXW77891137 BCX0"><p><span class="TextRun SCXW77891137 BCX0 NormalTextRun" lang="EN-US">Multi-factor authentication requires users to provide multiple identifying factors before they will be allowed access to an application or device. UCSF uses an application called Duo to provide </span><span class="TextRun SCXW77891137 BCX0 NormalTextRun CommentStart CommentHighlightPipeRestV2 CommentHighlightRest" lang="EN-US">two</span><span class="TextRun SCXW77891137 BCX0 NormalTextRun CommentHighlightRest" lang="EN-US">-factor authentication </span><span class="TextRun SCXW77891137 BCX0 NormalTextRun CommentHighlightPipeRestV2" lang="EN-US">for systems such as Remote Access, VPN and Outlook Web Access.</span><span class="EOP SCXW77891137 BCX0"> </span><br><br><span class="TextRun SCXW91895273 BCX0 NormalTextRun" lang="EN-US">Duo helps protect you, your work and UCSF.</span></p></div></div><div class="OutlineElement Ltr SCXW264298622 BCX2"><div class="OutlineElement Ltr SCXW34070032 BCX2"><h3>How does Duo work with the systems I use that require multi-factor authentication?</h3></div><div class="OutlineElement Ltr SCXW54284683 BCX2"><p><span class="TextRun SCXW10060801 BCX0 NormalTextRun" lang="EN-US">When you use your UCSF credentials to log into a system that requires multi-factor authentication, the login process will prompt you with a </span><span class="TextRun Highlight MacChromeBold SCXW10060801 BCX0 NormalTextRun" lang="EN-US"><strong>push</strong></span><span class="TextRun SCXW10060801 BCX0 NormalTextRun" lang="EN-US"> </span><em><span class="TextRun Highlight SCXW10060801 BCX0 NormalTextRun" lang="EN-US">notification </span></em><span class="TrackedChange SCXW10060801 BCX0 TextRun MacChromeBold NormalTextRun" lang="EN-US"><strong>or</strong></span><span class="TrackedChange SCXW10060801 BCX0 TextRun Highlight MacChromeBold NormalTextRun" lang="EN-US"><strong> </strong></span><span class="TrackedChange SCXW10060801 BCX0 TextRun MacChromeBold NormalTextRun" lang="EN-US"><strong>Duo Push</strong></span><em><span class="TextRun SCXW10060801 BCX0 NormalTextRun" lang="EN-US"> </span></em><span class="TextRun SCXW10060801 BCX0 NormalTextRun" lang="EN-US">to your device. You will use the Duo app to </span><span class="TextRun MacChromeBold SCXW10060801 BCX0 NormalTextRun" lang="EN-US"><strong>accept </strong></span><span class="TextRun SCXW10060801 BCX0 NormalTextRun" lang="EN-US">the push, completing the login process.</span></p><h3><span class="BCX2 EOP SCXW54284683">Systems that require multi-factor authentication:</span></h3><ul><li><span class="BCX2 EOP SCXW54284683">Pulse Secure</span></li><li><span class="BCX2 EOP SCXW54284683">MyAccess Website</span></li><li>Outlook Web Access (<a href="http://email.ucsf.edu">http://email.ucsf.edu</a>; Access from mobile email clients is not affected)</li><li>UCPath</li><li>Keeper (Password Vault)</li><li>APeX for Electronic Prescribing of Controlled Substances (ePCS)</li><li>Remote Control Connection</li></ul><h3>Training</h3><ul><li><a href="/how-to/enrolling-your-first-device-duo" data-entity-uuid="e0b90fa8-ed50-4855-b44a-9c81fe222db1" data-entity-type="node" data-entity-substitution="canonical">Enrolling Your First Device in Duo</a></li><li><a href="/how-to/managing-updating-and-enrolling-additional-devices-duo" data-entity-uuid="7be820dc-b20d-47b5-84d1-563d29b6eec6" data-entity-type="node" data-entity-substitution="canonical">Managing, Updating, and Enrolling Additional Devices in Duo</a></li><li><a href="/how-to/multi-factor-duo-authentication-methods" data-entity-uuid="384184f0-e2b3-42a9-8e34-1157a15fe4bc" data-entity-type="node" data-entity-substitution="canonical">Multi-Factor (Duo) Authentication Methods</a></li></ul><h2>Support</h2><p><span class="NormalTextRun SCXW23275054 BCX0">For assistance with Duo Multi-factor authentication, please</span> to the <a href="https://it.ucsf.edu/how-to/multi-factor-faq">Multi-factor Authentication FAQ</a> page or submit a support request via the <a href="https://it.ucsf.edu/about/teams/ucsf-it-service-desk">UCSF IT Service Desk</a>.<span class="BCX2 EOP SCXW26235678"></span></p></div></div> </div> <div class="row"> <ul class="list-group list-bottom"> <li class="list-group-item"> <strong class="field__label">Day-to-day Contact: </strong> Eric Drungo </li> <li class="list-group-item"> <strong class="field__label">Service Manager: </strong> Jason Gabler </li> <li class="list-group-item"> <strong class="field__label">Service Owner Team: </strong> <a href="/directory/team/active-directory" hreflang="en">Active Directory</a> </li> <li class="list-group-item"> <strong class="field__label">Service Support Team: </strong> <a href="/directory/team/active-directory" hreflang="en">Active Directory</a> </li> <li class="list-group-item"> <strong>Audience: </strong> <span>Affiliate, </span> <span>Faculty, </span> <span>Staff, </span> <span>Technical Partner</span> </li> <li class="list-group-item"> <strong class="field__label">Service Category: </strong> <a href="/services/list?field_category%5B4501%5D=4501" hreflang="en">Access & Identity</a> </li> </ul> </div> <div class="row"> <div class="related-content"> <div class="row"> <div class="related-content-title"> <h2 class="title">Related Information</h2><div class="flare"></div> </div> <ul class="list-group"> <li class="list-group-item list-group-title"><a href="/how-to/enrolling-your-first-device-duo" hreflang="en">Enrolling Your First Device in Duo</a></li> <li class="list-group-item list-group-title"><a href="/how-to/managing-updating-and-enrolling-additional-devices-duo" hreflang="en">Managing, Updating, and Enrolling Additional Devices in Duo</a></li> <li class="list-group-item list-group-title"><a href="/how-to/multi-factor-duo-authentication-methods" hreflang="en">Multi-Factor (Duo) Authentication Methods </a></li> <li class="list-group-item list-group-title"><a href="/how-to/multi-factor-faq" hreflang="en">Multi-Factor (Duo) FAQs</a></li> </ul> </div> <div class="views-element-container block block-views block-views-blockrelated-news-block-3"> <div><div class="view view-related-news view-id-related_news view-display-id-block_3 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