CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="0MHrIq60PCVSyhdOgfhLSGb-xavdmixratoe9m9ugjA" />   <link rel="shortcut icon" type="image/x-icon" href="https://static.helpjuice.com/assets/favicon-d9f29c997c3c8bccda7a95e082ff2bf4397e6a30eeb144164c6c9888c68d669f.ico"> <link rel="icon" type="image/x-icon" href="https://static.helpjuice.com/assets/favicon-d9f29c997c3c8bccda7a95e082ff2bf4397e6a30eeb144164c6c9888c68d669f.ico"> <link rel="icon" type="image/png" sizes="32x32" href="https://static.helpjuice.com/assets/favicon-32x32-161f2153235b710a8ed7b9233ed6b195936bdb57bf1310e720f7fea79547cf9d.png"> <link rel="icon" type="image/png" sizes="16x16" href="https://static.helpjuice.com/assets/favicon-16x16-9120efe1a4e5b2bad4782c59b9fb3a8531424d2429cb21fc5b714909f848288d.png"> <link rel="apple-touch-icon" sizes="180x180" href="https://static.helpjuice.com/assets/apple-touch-icon-875ad18601f983c5f561dc99fc1b647a0bf400e75a5f95999810c157028500cf.png"> <link rel="manifest" href="https://static.helpjuice.com/assets/site-d44bbf4dce0bcf662ca7aa79e5c9c0f32643e8df551310c8b6ba4adb54446558.webmanifest"> <title>The Best SaaS Knowledge Base Software in 2023</title> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="2I8JoXyGFj91SEmyOnar36bzEuBxvX5zaB1mt1TVCUyHLWOyJ_fQmIXMiK_9DN9cXFhfRfWgHcYwjh-IbFpBFA" /> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "Article", "headline": "The Best SaaS Knowledge Base Software in 2023", "author": { "@type": "Person", "name": "Ruth Mugwe" }, "datePublished": "2021-11-01 17:28:19 UTC", "dateModified": "2024-10-04 08:50:15 UTC" } </script>  <link rel="preload" href="https://www.googletagmanager.com/gtm.js?id=GTM-T9LCMSL" as="script"> <link rel="dns-prefetch" href="//www.googletagmanager.com"> <link rel="dns-prefetch" href="//s3.amazonaws.com"> <link rel="dns-prefetch" href="//ajax.googleapis.com"> <link rel="dns-prefetch" href="//connect.facebook.net"> <link rel="preconnect" href="https://fonts.gstatic.com"> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preload" href="https://fonts.googleapis.com/css2?family=Mulish:ital,wght@0,400;0,600;0,700;0,900;1,400;1,600;1,700&display=swap" as="style" onload="this.onload=null;this.rel='stylesheet'"> <noscript> <link href="https://fonts.googleapis.com/css2?family=Mulish:ital,wght@0,400;0,600;0,700;0,900;1,400;1,600;1,700&display=swap" rel="stylesheet"> </noscript> <link rel="stylesheet" href="https://static.helpjuice.com/assets/blog-22b6eec5f15574beab240f537a0f70e8c36ed373031d38082f3a3e44dd1a449e.css" media="all" data-turbolinks-track="true" /> <script src="https://static.helpjuice.com/assets/landing-ba7ae92a75ad43980d6bc1e37dfa7fa3d935dc424b751f2376fd6b7206e51698.js" data-turbolinks-track="true" data-turbolinks-eval="false" defer="defer"></script> <script src="https://static.helpjuice.com/packs/js/marketing-ed000700331265792adb.js" data-turbolinks-track="reload" defer="defer"></script> <meta name="description" content="Looking for the best SaaS knowledge base software? The following post will walk you through the best solutions available for 2023. " /> <meta content="The Best SaaS Knowledge Base Software in 2023" property="og:title" /> <meta content="website" property="og:type" /> <meta content="https://helpjuice.com/blog/saas-knowledge-base" property="og:url" /> <meta content="Looking for the best SaaS knowledge base software? The following post will walk you through the best solutions available for 2023. " property="og:description" /> <meta content="summary_large_image" name="twitter:card" /> <meta content="@helpjuice" name="twitter:site" /> <meta content="The Best SaaS Knowledge Base Software in 2023" name="twitter:title" /> <meta content="Looking for the best SaaS knowledge base software? The following post will walk you through the best solutions available for 2023. " name="twitter:description" /> <meta content="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1636394153624-Shipt%20SaaS%20knowledge%20base.png" name="twitter:image" /> <meta content="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1636394153624-Shipt%20SaaS%20knowledge%20base.png" property="og:image" />  <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [ { "@type": "WebPage", "@id": "https://helpjuice.com/", "url": "https://helpjuice.com/", "name": "AI-Powered Knowledge Base Software for Seamless Knowledge Management | Helpjuice", "isPartOf": {"@id": "https://helpjuice.com/#website"}, "about": {"@id": "https://helpjuice.com/#organization"}, "primaryImageOfPage": {"@id": "https://helpjuice.com/#primaryimage"}, "image": {"@id": "https://helpjuice.com/#primaryimage"}, "thumbnailUrl": "https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4685594/homepage-screenshot.png", "datePublished": "2011-10-21T00:00:00+00:00", "dateModified": "2024-10-21T00:00:00+00:00", "description": "Helpjuice is a powerful knowledge base software that helps you create, organize, and share knowledge within your organization and with your customers.", "breadcrumb": {"@id": "https://helpjuice.com/#breadcrumb"}, "inLanguage": "en-US", "potentialAction": [{"@type": "ReadAction", "target": ["https://helpjuice.com/"]}] }, { "@type": "ImageObject", "inLanguage": "en-US", "@id": "https://helpjuice.com/#primaryimage", "url": "https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4685594/homepage-screenshot.png", "contentUrl": "https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4685594/homepage-screenshot.png", "width": 1200, "height": 628, "caption": "helpjuice-featured-image" }, { "@type": "BreadcrumbList", "@id": "https://helpjuice.com/#breadcrumb", "itemListElement": [{"@type": "ListItem", "position": 1, "name": "Home"}] }, { "@type": "WebSite", "@id": "https://helpjuice.com/#website", "url": "https://helpjuice.com/", "name": "Helpjuice", "description": "Knowledge base software that scales with your organization.", "publisher": {"@id": "https://helpjuice.com/#organization"}, "potentialAction": [{ "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://helpjuice.com/?s={search_term_string}" }, "query-input": { "@type": "PropertyValueSpecification", "valueRequired": true, "valueName": "search_term_string" } }], "inLanguage": "en-US" }, { "@type": ["Corporation", "Organization"], "@id": "https://helpjuice.com/#organization", "name": "Helpjuice", "url": "https://helpjuice.com/", "logo": { "@type": "ImageObject", "inLanguage": "en-US", "@id": "https://helpjuice.com/#/schema/logo/image/", "url": "https://static.helpjuice.com/assets/marketing/helpjuice-logo-assets/helpjuice-icon-93a83d22c957157cabe62a502ec54275567a94b1dbc524612a7195bbfae83399.svg", "contentUrl": "https://static.helpjuice.com/assets/marketing/helpjuice-logo-assets/helpjuice-icon-93a83d22c957157cabe62a502ec54275567a94b1dbc524612a7195bbfae83399.svg", "width": 270, "height": 35, "caption": "Helpjuice" }, "image": {"@id": "https://helpjuice.com/#/schema/logo/image/"}, "description": "Helpjuice is a powerful knowledge base software that helps you create, organize, and share knowledge within your organization and with your customers.", "sameAs": [ "https://www.g2.com/products/helpjuice/reviews", "https://www.capterra.com/p/130533/Helpjuice/", "https://www.facebook.com/helpjuice", "https://x.com/helpjuice", "https://www.youtube.com/@helpjuice488", "https://www.crunchbase.com/organization/helpjuice-com", "https://www.linkedin.com/company/helpjuice" ], "contactPoint": [ { "@type": "ContactPoint", "telephone": "+1-833-387-3877", "contactType": "customer service", "email": "support@helpjuice.com", "url": "https://helpjuice.com/demo" } ] }, { "@type": ["SoftwareApplication", "Product"], "name": "Helpjuice Knowledge Base Software", "description": "Create, organize, and share knowledge within your organization and with your customers effortlessly.", "applicationCategory": "BusinessApplication", "operatingSystem": "All", "image": "https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4685594/homepage-screenshot.png", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD", "priceValidUntil": "2025-12-31", "availability": "https://schema.org/OnlineOnly", "shippingDetails": { "@type": "OfferShippingDetails", "shippingRate": { "@type": "MonetaryAmount", "value": "0", "currency": "USD" }, "deliveryTime": { "@type": "ShippingDeliveryTime", "handlingTime": { "@type": "QuantitativeValue", "minValue": "0", "maxValue": "0", "unitCode": "HUR" } } }, "hasMerchantReturnPolicy": { "@type": "MerchantReturnPolicy", "applicableCountry": "US", "returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow", "merchantReturnDays": 30, "returnMethod": "https://schema.org/ReturnByMail" } }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.8", "ratingCount": "4000", "bestRating": "5", "worstRating": "1" }, "brand": { "@type": "Brand", "name": "Helpjuice" } } ] } </script> <script src="https://static.helpjuice.com/assets/lazysizes.min-0a1156074b923dabbd40206e5439ebcdd25a770b2fb15f21bad865b86489a04d.js" defer="defer"></script>   <script defer> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T9LCMSL'); </script>  </head> <body> <header id="header" class="scrolling"> <div id="branding"> <a class="logo" aria-label="Home" href="/"> <?xml version="1.0" encoding="UTF-8"?> <svg width="146" height="40" viewbox="0 0 508 104" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <desc>Created with Sketch.</desc> <g id="Page-01" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="helpjuice-logo-03" fill-rule="nonzero"> <g id="Group-1" transform="translate(139.000000, 20.000000)" fill="#384C60"> <polygon id="Path-0" points="38.6 63.2 38.6 38 12.1 38 12.1 63.2 0.3 63.2 0.3 2.5 12.1 2.5 12.1 26.9 38.6 26.9 38.6 2.5 50.5 2.5 50.5 63.2"></polygon> <path d="M101,51.1 C98.9,58.4 92.2,64.5 81.8,64.5 C70.2,64.5 60,56.2 60,42 C60,28.6 69.9,19.8 80.7,19.8 C93.7,19.8 101.5,28.1 101.5,41.6 C101.5,43.2 101.3,44.9 101.3,45.1 L71.1,45.1 C71.4,50.7 76.1,54.7 81.7,54.7 C87,54.7 89.9,52 91.3,48.3 L101,51.1 Z M90.4,37.3 C90.2,33.1 87.5,29 81,29 C75.1,29 71.8,33.5 71.6,37.3 L90.4,37.3 Z" id="Shape-0"></path> <polygon id="Path-1" points="110.6 63.2 110.6 1.2 122 1.2 122 63.2"></polygon> <path d="M134.2,79.5 L134.2,21.1 L145.3,21.1 L145.3,26.2 C147.2,22.9 151.9,20.1 158.2,20.1 C170.5,20.1 177.6,29.5 177.6,42 C177.6,54.8 169.6,64.2 157.7,64.2 C151.9,64.2 147.6,61.9 145.5,59.1 L145.5,79.5 L134.2,79.5 Z M155.9,30.3 C150.1,30.3 145.4,34.7 145.4,42.1 C145.4,49.6 150.1,54 155.9,54 C161.7,54 166.3,49.6 166.3,42.1 C166.4,34.7 161.8,30.3 155.9,30.3 Z" id="Shape-1"></path> <path d="M186.6,21.1 L198,21.1 L198,66.9 C198,75 192.9,80.8 184.8,80.8 C181.5,80.8 179,80.1 178.4,79.9 L178.4,70.4 C179.2,70.6 180.3,70.8 181.9,70.8 C185.3,70.8 186.6,68.9 186.6,65.8 L186.6,21.1 Z M192.3,0.1 C196.2,0.1 199.3,3.3 199.3,7.2 C199.3,11.1 196.2,14.1 192.3,14.1 C188.4,14.1 185.3,11 185.3,7.2 C185.2,3.2 188.4,0.1 192.3,0.1 Z" id="Shape-2"></path> <path d="M237.4,58.7 C235.1,62.6 230.2,64.4 225.7,64.4 C215.5,64.4 209.7,56.9 209.7,47.8 L209.7,21.1 L221.1,21.1 L221.1,45.4 C221.1,50.1 223.5,53.9 228.8,53.9 C233.9,53.9 236.8,50.5 236.8,45.6 L236.8,21.1 L248.2,21.1 L248.2,55.6 C248.2,58.9 248.5,61.8 248.6,63.2 L237.7,63.2 C237.6,62.4 237.4,60.4 237.4,58.7 Z" id="Path-2"></path> <path d="M266,0.2 C269.9,0.2 273,3.4 273,7.3 C273,11.1 269.9,14.2 266,14.2 C262.1,14.2 259,11 259,7.3 C259,3.3 262.2,0.2 266,0.2 Z M260.4,63.2 L260.4,21.1 L271.8,21.1 L271.8,63.2 L260.4,63.2 Z" id="Shap-3"></path> <path d="M292.2,42.1 C292.2,49.7 297.2,54 303,54 C308.8,54 311.7,50.1 312.7,46.9 L322.7,50.2 C320.8,57.2 314.2,64.4 303,64.4 C290.6,64.4 280.8,55 280.8,42 C280.8,29 290.4,19.6 302.6,19.6 C314.1,19.6 320.6,26.7 322.4,33.8 L312.2,37.2 C311.2,33.7 308.5,30.1 302.9,30.1 C297,30.3 292.2,34.5 292.2,42.1 Z" id="Path-3"></path> <path d="M368.4,51.1 C366.3,58.4 359.6,64.5 349.2,64.5 C337.6,64.5 327.4,56.2 327.4,42 C327.4,28.6 337.3,19.8 348.1,19.8 C361.1,19.8 368.9,28.1 368.9,41.6 C368.9,43.2 368.7,44.9 368.7,45.1 L338.5,45.1 C338.8,50.7 343.5,54.7 349.1,54.7 C354.4,54.7 357.3,52 358.7,48.3 L368.4,51.1 Z M357.8,37.3 C357.6,33.1 354.9,29 348.4,29 C342.5,29 339.2,33.5 339,37.3 L357.8,37.3 Z" id="Shape-4"></path> </g> <g id="Group" fill="#01A9E9"> <path d="M51.5,36.2 C51.5,36.2 62.4,50.5 62.4,56.7 C62.4,62.8 57.4,67.8 51.3,67.8 C45.2,67.8 40.2,62.8 40.2,56.7 C40.2,50.5 51.5,36.2 51.5,36.2 Z" id="Path-4"></path> <path d="M51.3,0.7 C23,0.7 0,23.7 0,52 C0,80.3 23,103.3 51.3,103.3 C79.6,103.3 102.6,80.3 102.6,52 C102.6,23.7 79.6,0.7 51.3,0.7 Z M68.6,10.1 C79.7,14.7 88.6,23.6 93.2,34.7 L82.8,39 C79.3,30.6 72.7,23.9 64.3,20.5 L68.6,10.1 Z M34,10.1 L38.3,20.5 C29.9,24 23.2,30.6 19.8,39 L9.4,34.7 C14,23.5 22.8,14.7 34,10.1 Z M34,93.9 C22.9,89.3 14,80.4 9.4,69.3 L19.8,65 C23.3,73.4 29.9,80.1 38.3,83.5 L34,93.9 Z M23.2,52 C23.2,36.5 35.8,23.9 51.3,23.9 C66.8,23.9 79.4,36.5 79.4,52 C79.4,67.5 66.8,80.1 51.3,80.1 C35.8,80.1 23.2,67.5 23.2,52 Z M68.6,93.9 L64.3,83.5 C72.7,80 79.4,73.4 82.8,65 L93.2,69.3 C88.6,80.5 79.8,89.3 68.6,93.9 Z" id="Shape-5"></path> </g> </g> </g> </svg> </a> </div> <div class="toggle-navigation"> <svg aria-hidden="true" focusable="false" data-prefix="far" data-icon="bars" class="svg-inline--fa fa-bars fa-w-14" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" width="20"><path fill="currentColor" d="M436 124H12c-6.627 0-12-5.373-12-12V80c0-6.627 5.373-12 12-12h424c6.627 0 12 5.373 12 12v32c0 6.627-5.373 12-12 12zm0 160H12c-6.627 0-12-5.373-12-12v-32c0-6.627 5.373-12 12-12h424c6.627 0 12 5.373 12 12v32c0 6.627-5.373 12-12 12zm0 160H12c-6.627 0-12-5.373-12-12v-32c0-6.627 5.373-12 12-12h424c6.627 0 12 5.373 12 12v32c0 6.627-5.373 12-12 12z"></path></svg> </div> <div id="main-navigation"> <div class="main-menu">  <ul class="mobile-menu"> <li class=""> <a href="/">Home</a> </li> <li class=""> <a href="/features">Features</a> </li> <li class=""> <a href="/pricing">Pricing</a> </li> <li class=""> <a href="/knowledge-base-examples">Examples</a> </li> <li class="has-dropdown "> <a href="/resources">Resources</a> </li> <li class=""> <a href="/blog">Blog</a> </li> </ul>  <ul class="desktop-menu"> <li class=""> <a href="/">Home</a> </li> <li class=""> <a href="/features">Features</a> </li> <li class=""> <a href="/pricing">Pricing</a> </li> <li class=""> <a href="/knowledge-base-examples">Examples</a> </li> <li class="has-dropdown "> <a href="/resources">Resources</a> <svg aria-hidden="true" focusable="false" data-prefix="far" data-icon="angle-down" class="angle-down" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 384 512" width="11"><path fill="currentColor" d="M360.5 217.5l-152 143.1C203.9 365.8 197.9 368 192 368s-11.88-2.188-16.5-6.562L23.5 217.5C13.87 208.3 13.47 193.1 22.56 183.5C31.69 173.8 46.94 173.5 56.5 182.6L192 310.9l135.5-128.4c9.562-9.094 24.75-8.75 33.94 .9375C370.5 193.1 370.1 208.3 360.5 217.5z"></path></svg> </li> </ul> </div> <div class="user-menu"> <a class="book-a-demo" href="/demo">Book a Demo</a> <a class="sign-in gray" href="/users/sign_in">Sign In</a> <a class="sign-up blue" href="/signup">Create Account</a> </div> </div> </header> <main id="main-content" data-controller="blog--blog-content"> <header> <a class="back-to-blog" href="/blog"> <svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 256 512" width="10"><path d="M137.4 406.6l-128-127.1C3.125 272.4 0 264.2 0 255.1s3.125-16.38 9.375-22.63l128-127.1c9.156-9.156 22.91-11.9 34.88-6.943S192 115.1 192 128v255.1c0 12.94-7.781 24.62-19.75 29.58S146.5 415.8 137.4 406.6z"></path></svg> Back to Blog </a> <h1 class="article-title">The Best SaaS Knowledge Base Software in 2023</h1> <p class="article-description">Looking for the best SaaS knowledge base software? The following post will walk you through the best solutions available for 2023. </p> <div class="reading-time"> <span>4m read</span> </div> <div class="article-info"> <div class="written-by"> <p>Written by</p> <p>Ruth Mugwe</p> </div> <div class="last-published"> <p>Last Updated</p> <p>October 04 2024</p> </div> </div> </header> <div class="content"> <article class="article-body"> <p><img class="fr-fic fr-dib" style="width:truepx;" src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1636394153624-Shipt%20SaaS%20knowledge%20base.png" alt="Example SaaS knowledge base from Helpjuice customer Shipt" width="truepx"></p><p id="isPasted">The old adage ‘knowledge is power’ is true now more than ever. The way you use information influences all aspects of your business.</p><p>So what can you do to harness all of your organization's knowledge? How can you make sure it’s being used as effectively and efficiently as possible to propel your business forward?</p><p>Simple...</p><p>With a knowledge base.</p><h2 id="what-is-a-knowledge-base-0" data-toc="true">What is a Knowledge Base?</h2><p id="isPasted">Let's begin by defining <a href="https://helpjuice.com/blog/knowledge-base" title="" id="">what a knowledge base is</a>. It serves as a central repository that enables structured storage and efficient retrieval of information. Your teams and customers can quickly search for and access this wealth of information.</p><p><a href="https://helpjuice.com/blog/best-knowledge-base-software" title="" id="">Knowledge base software</a> is the linchpin of your knowledge management system. It facilitates the creation, editing, searching, and analyzing of your knowledge base, shaping the architecture of your organization's knowledge.</p><p>When choosing the right SaaS knowledge base solution, certain key features should be on your checklist:</p><h2 id="features-to-look-for-when-choosing-a-saas-knowledge-base-solution-1" data-toc="true">Features to Look for When Choosing a SaaS Knowledge Base Solution</h2><p>There are a few important features that you should look for when choosing the appropriate SaaS knowledge base software for your business.</p><h3 id="1-advanced-search-2" data-toc="true">1. Advanced Search </h3><p>The true power of a knowledge base lies in its accessibility. Choose software that supports tags, contextual awareness, and varying access roles, ensuring the right information is retrieved swiftly.</p><h3 id="2-easy-editing-3" data-toc="true">2. Easy Editing </h3><p>Your dedicated knowledge base team should focus on content creation rather than the complexities of editing. Opt for a system that supports a WYSIWYG editor and allows multiple users to edit simultaneously.</p><h3 id="3-analytics-4" data-toc="true">3. Analytics</h3><p>Your SaaS knowledge base solution should be able to give you insight into how your knowledge base is being used and what might still be missing. This will help you optimize your knowledge base. </p><h3 id="4-customizable-5" data-toc="true">4. Customizable </h3><p>The knowledge base software should be easy to adapt to your business, not the other way around. You want a SaaS solution that makes it easy to customize your knowledge base template so that it fits with the 'look' and 'feel' of the rest of your website so that you can provide a better overall experience to the end-user. </p><h3 id="5-permission-setting-6" data-toc="true">5. Permission Setting</h3><p>Some information on your internal knowledge base may be sensitive - so you don’t want anyone to have access to it. Use knowledge base software that allows for permissions to be set so you control who gets to see what.</p><h2 id="the-best-saas-knowledge-base-software-7" data-toc="true">The Best SaaS Knowledge Base Software</h2><p id="isPasted">Here are our top picks for the best SaaS knowledge base software:</p><h3 id="1-helpjuice-8" data-toc="true">1. Helpjuice</h3><p id="isPasted">We might be a bit biased but we truly believe that <a href="https://helpjuice.com" id="" title="">Helpjuice</a> is the best SaaS knowledge base solution available. To start, we've had a singular focus on what can be done to improve knowledge base software which is why we created Helpjuice as a stand-alone knowledge base solution as opposed to bundling it with ticketing software. Furthermore, we have been consistently working on making improvements to our software every single day since we were first founded. </p><p><img class="fr-fic fr-dib" style="width:truepx;" src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1636399324413-Blink%20SaaS%20knowledge%20base%20from%20Helpjuice.png" alt="Blink an Amazon company using Helpjuice's SaaS knowledge base software" width="truepx"></p><p>Anyway, Helpjuice focuses specifically on enabling users to create a fully-customizable knowledge base to be used by both internal employees and their customers. Such customization allows users to tailor the look and feel of their customer-facing knowledge base to that of their brand.</p><p>As far as functionality goes, Helpjuice allows for simultaneous internal editing of knowledge base documents – meaning multiple agents can collaborate remotely to make improvements to a single document at a single time.</p><p>Additionally, agents can tag and categorize documents as appropriate, allowing their customers to easily find the answers they’re looking for. Customers can find these answers by either browsing the knowledge base manually, or by using Helpjuice’s intelligent search capabilities.</p><p>Helpjuice also provides in-depth reports and analytics regarding customer inquiries, in turn allowing users to focus on developing content and documentation to provide more valuable information to their customers.</p><h3 id="2-hubspot-service-hub-9" data-toc="true">2. HubSpot Service Hub</h3><p>HubSpot's Service Hub is a robust customer management platform that enables businesses to provide better service and support to customers at every stage of their journey. Besides being able to create a knowledge base, you also get a help desk ticketing solution, the ability to provide live chat, and a bunch of other features to help with providing customers with exceptional service. </p><p><img class="fr-fic fr-dib" style="width:truepx;" src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1636399175302-HubSpot%20knowledge%20base.png" alt="HubSpot SaaS knowledge base" width="truepx"></p><p>Because HubSpot Service Hub bundles their knowledge base with their ticketing system, you can easily search tickets that have been created as well as frequently asked support questions in an effort to create an effective knowledge base for your customers. </p><p id="isPasted"><strong>Highlights:</strong></p><ul> <li>Ability to customize the look of your knowledge base to fit with your brand</li> <li>SEO-optimized to rank well in various search engines like Google or Bing</li> <li>Easy syncing with other tools in the Service Hub suite like their help desk and ticketing system </li> </ul><p><br><strong>Pricing:</strong></p><ul><li>HubSpot offers a free plan that includes features like ticketing, team email, live chat, and more. However, <strong>if you're looking to create a knowledge base you'll need to upgrade</strong> to their Professional Plan which costs $360 a month, or their Enterprise Plan which costs $1,200 a month.</li></ul><h3 id="3-zendesk-guide-10" data-toc="true"> <br>3. Zendesk Guide</h3><p id="isPasted">Zendesk Guide is an integral part of Zendesk's customer support platform, which offers both a self-service knowledge base and a community forum for customer collaboration. It's designed to improve customer engagement and provide quick solutions to common customer queries.</p><p><strong>Highlights</strong>:</p><ul> <li>AI-powered search that enables customers to find relevant articles and solutions quickly and efficiently</li> <li>Ability to create, modify, and arrange content easily, with the option of simultaneous editing</li> <li>Integrated with Zendesk Suite for seamless integration with other Zendesk products</li> </ul><p><strong>Pricing</strong>:</p><ul><li>Zendesk Guide offers a free trial, with pricing starting at $19 per agent per month</li></ul><h3 id="4-messagely-11" data-toc="true">4. Messagely</h3><p>Messagely is a modern messaging platform that comes equipped with a bunch of features like live chat, shared inbox, and the ability to create a knowledge base so that your business can better support its customers.</p><p><img class="fr-fic fr-dib" style="width:truepx;" src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1636405189323-Messagely%20Knowledge%20Base.png" width="truepx"></p><p>Messagely provides your business with access to built-in feedback loops so that you can better create and optimize your knowledge base.</p><p><strong>Highlights:</strong></p><ul> <li>Analytics so you can you with information like how customers rate your knowledge base articles</li> <li>Accessible via your website, in-app, or messenger</li> </ul><p><br><strong>Pricing:</strong></p><ul><li>Their pricing starts at $29 per month for one user. If you're looking to do advanced customization to your knowledge base then you'll need to go with a more premium plan like their Plus plan which costs $49 per month for one user.</li></ul><h3 id="5-proprofs-knowledge-base-12" data-toc="true">5. ProProfs Knowledge Base</h3><p id="isPasted"><a href="https://helpjuice.com/blog/proprofs-alternatives" target="_blank" rel="noopener noreferrer">ProProfs</a> Knowledge Base is an online knowledge management software that empowers HRs, trainers and top management to manage employee and organizational knowledge. With support for over 90 languages, it allows businesses to create multilingual knowledge bases for diverse audiences.</p><p><strong>Highlights</strong>:</p><ul> <li>Easy collaboration and content management</li> <li>Integration with other tools like Google Analytics, Zendesk, etc.</li> <li>Intelligent reporting and analytics</li> </ul><p><strong>Pricing</strong>:</p><ul><li>They offer a free plan with basic features. Paid plans start at $79 per month.</li></ul><h2 id="creating-an-effective-saas-knowledge-base-13" data-toc="true">Creating an Effective SaaS Knowledge Base</h2><p id="isPasted">Planning ahead is key to implementing an effective SaaS knowledge base. Consider aspects such as accessibility, navigation, structure, quality of articles, and the expertise of the team handling the knowledge base.</p><p>For a comprehensive guide on creating an effective knowledge base, refer to our <a href="https://helpjuice.com/blog/create-knowledge-base" title="" id="">Step-By-Step Guide to Creating & Developing a Knowledge Base</a>.</p><p>Remember, your knowledge base is a living, evolving resource. Choose the right software to keep it well-maintained and up-to-date, ensuring it continues to be a powerful tool for your organization.</p><p> </p><h2 id="-14"> </h2> </article> </div> <aside class="sidebar"> <div class="hj-toc-container" data-blog--blog-content-target="tocContainer"></div> </aside> </main> <section id="more-blog-posts"> <div class="container"> <header> <div> <p>Our Blogs</p> <h2>More Blog Posts</h2> <p class="subtitle">Enjoyed this article? Check out our favorites</p> </div> <a class="hj-button hj-button-primary" href="/blog">View All</a> </header> <div class="three-column-grid"> <a href="/blog/increase-customer-lifetime-value" class="grid-column post"> <div class="post-image"> <img data-src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1576239171085-1569423129249-Customer%20Lifetime%20Value.jpg" loading="lazy" alt="5 Simple Steps to Increase Customer Lifetime Value (+16 Examples)" class="lazyload" src="" /> </div> <div class="post-info"> <h2 class="post-title">5 Simple Steps to Increase Customer Lifetime Value (+16 Examples)</h2> <div class="flex-container"> <div class="author-info"> <img class="avatar circle" width="40" height="40" alt="Josh Brown" src="https://secure.gravatar.com/avatar/9817afa9277111c0733c1dd5cee2e43a.png?s=40&d=mm" /> <div> <strong>Josh Brown</strong> <span>October 08 2024</span> </div> </div> <div class="reading-time"> <span>12m read</span> </div> </div> </div> </a> <a href="/blog/the-ultimate-guide-to-creating-a-customer-centric-strategy-for-your-business" class="grid-column post"> <div class="post-image"> <img data-src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/4328588/Helpjuice%2Bbanner%2B_2_.png" loading="lazy" alt="The Ultimate Guide to Creating a Customer-Centric Strategy for Your Business" class="lazyload" src="" /> </div> <div class="post-info"> <h2 class="post-title">The Ultimate Guide to Creating a Customer-Centric Strategy for Your Business</h2> <div class="flex-container"> <div class="author-info"> <img class="avatar circle" width="40" height="40" alt="Ruth Mugwe" src="https://secure.gravatar.com/avatar/baaed94197bcbd02dbf0d11c603043ab.png?s=40&d=mm" /> <div> <strong>Ruth Mugwe</strong> <span>October 02 2024</span> </div> </div> <div class="reading-time"> <span>9m read</span> </div> </div> </div> </a> <a href="/blog/comprehensive-guide-to-knowledge-hoarding-in-2024" class="grid-column post"> <div class="post-image"> <img data-src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/4304222/Helpjuice%2Bbanner%2B_15_.png" loading="lazy" alt="Comprehensive Guide to Knowledge Hoarding in 2024" class="lazyload" src="" /> </div> <div class="post-info"> <h2 class="post-title">Comprehensive Guide to Knowledge Hoarding in 2024</h2> <div class="flex-container"> <div class="author-info"> <img class="avatar circle" width="40" height="40" alt="Ruth Mugwe" src="https://secure.gravatar.com/avatar/baaed94197bcbd02dbf0d11c603043ab.png?s=40&d=mm" /> <div> <strong>Ruth Mugwe</strong> <span>October 02 2024</span> </div> </div> <div class="reading-time"> <span>8m read</span> </div> </div> </div> </a> </div> </div> </section> <section id="case-studies"> <div class="container"> <header> <div> <p>Case Studies</p> <h2>Our Case Studies</h2> <p class="subtitle">Some of the best case studies to improve your knowledge base</p> </div> <a class="hj-button hj-button-primary" href="/case-studies">View All</a> </header> <div class="three-column-grid"> <a href="/case-studies/virgin-mobile-delivering-40-more-self-service-support-to-customers-with-helpjuice-copy-30" class="grid-column case-study"> <div class="case-study-image"> <img data-src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1731759614904-92152fb30de978c36063c46d73552ae6-scaled%20(1).jpeg" class="lazyload" alt="How One Tool Slashed Vivery's Setup Time by 87% and Saved Thousands in Labor Costs!" loading="lazy" /> </div> <div class="case-study-info"> <h2 class="post-title">How One Tool Slashed Vivery's Setup Time by 87% and Saved Thousands in Labor...</h2> </div> </a> <a href="/case-studies/from-support-tickets-to-satisfaction-the-incredible-transformation-at-sign-in-central-record" class="grid-column case-study"> <div class="case-study-image"> <img data-src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1711975803025-sustainable-staffing-ai-recruiting-platform-career.jpg" class="lazyload" alt="From Support Tickets to Satisfaction: The Incredible Transformation at Sign In Central Record" loading="lazy" /> </div> <div class="case-study-info"> <h2 class="post-title">From Support Tickets to Satisfaction: The Incredible Transformation at Sign ...</h2> </div> </a> <a href="/case-studies/2492681-untitled-article" class="grid-column case-study"> <div class="case-study-image"> <img data-src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1711973020959-blog1604657222.jpg" class="lazyload" alt="Discover the Secret to Obbi's 30% Decrease in Support Tickets!" loading="lazy" /> </div> <div class="case-study-info"> <h2 class="post-title">Discover the Secret to Obbi's 30% Decrease in Support Tickets!...</h2> </div> </a> </div> </div> </section> <section class="helpjuice-free-trial-banner"> <div class="container"> <div> <h3>Start Your 14-day Free Trial</h3> <p>Join over 1000+ companies already growing with Helpjuice.</p> </div> <div class="actions"> <a class="hj-button" href="/signup">Get Started</a> <a href="#" class="hj-button hj-button-outline">Learn More</a> <a href="/demo" class="schedule-a-demo" target="_blank">Schedule a 1-to-1 Demo Now!</a> </div> </div> </section> <footer id="footer" class="footer "> <div class="container top-section"> <div class="copyright"> <?xml version="1.0" encoding="utf-8"?>  <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewbox="0 0 108 108" style="enable-background:new 0 0 108 108;" xmlns:xlink="http://www.w3.org/1999/xlink" xml:space="preserve" width="32"> <style type="text/css"> .st0{fill:#FFFFFF;} .st1{fill:#5DA3D9;} .st2{fill:#414A5F;} </style> <g> <path class="st0" d="M54.2,38.2c0,0,10.9,14.3,10.9,20.5c0,6.1-5,11.1-11.1,11.1s-11.1-5-11.1-11.1C42.9,52.5,54.2,38.2,54.2,38.2z "></path> <path class="st0" d="M54,2.7C25.7,2.7,2.7,25.7,2.7,54s23,51.3,51.3,51.3s51.3-23,51.3-51.3S82.3,2.7,54,2.7z M71.3,12.1 c11.1,4.6,20,13.5,24.6,24.6l-10.4,4.3c-3.5-8.4-10.1-15.1-18.5-18.5L71.3,12.1z M36.7,12.1l4.3,10.4c-8.4,3.5-15.1,10.1-18.5,18.5 l-10.4-4.3C16.7,25.5,25.5,16.7,36.7,12.1z M36.7,95.9c-11.1-4.6-20-13.5-24.6-24.6l10.4-4.3c3.5,8.4,10.1,15.1,18.5,18.5 L36.7,95.9z M25.9,54c0-15.5,12.6-28.1,28.1-28.1S82.1,38.5,82.1,54S69.5,82.1,54,82.1S25.9,69.5,25.9,54z M71.3,95.9l-4.3-10.4 c8.4-3.5,15.1-10.1,18.5-18.5l10.4,4.3C91.3,82.5,82.5,91.3,71.3,95.9z"></path> </g> </svg> <p>Copyright © 2024, Helpjuice Inc.</p> <small> Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731 </small><br> <a class="text-small" href="/helpjuice_w9.pdf">Download W9</a> </div> <div class="footer-navigation"> <div class="footer-column"> <ul> <li><a href="https://help.helpjuice.com/">Help</a></li> <li><a href="/features">Features</a></li> <li><a href="/pricing">Pricing</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="/about">About Us</a></li> <li><a href="/careers">Careers</a></li> <li><a href="/customers">Customers</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="/blog/">Blog</a></li> <li><a href="/case-studies">Case Studies</a></li> <li><a href="/resources">Resources</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="/knowledge-base-examples">Knowledge Base Examples</a></li> <li><a href="https://help.helpjuice.com/privacy-policy">Privacy Policy</a></li> <li><a href="https://help.helpjuice.com/terms-of-service">Terms of Use</a></li> <li><a href="/report_abuse">Report Abuse</a></li> </ul> </div> </div> <div class="knowledge"> <div class="column-left"> <h3>Why is the knowledge base important?</h3> <p>With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.</p> </div> <div class="column-right"> <h3>What is the purpose of a knowledge base?</h3> <p>The purpose of <a href="/blog/best-knowledge-base-software">knowledge base software</a> is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!</p> </div> </div> </div> <div class="helpjuice-info"> <div class="container"> <div class="contact-us"> <span class="phone"><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="phone" class="svg-inline--fa fa-phone fa-w-16" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" width="14"><path fill="currentColor" d="M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z"></path></svg> +1 (833) 387 3877</span> <div class="social-media"> <a href="https://twitter.com/helpjuice" target="_blank" aria-label="Twitter"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" width="24"><path d="M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z"></path></svg></a> <a href="https://www.facebook.com/helpjuice/" target="_blank" aria-label="Facebook"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" width="24"><path d="M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z"></path></svg></a> <a href="https://www.linkedin.com/company/helpjuice/" target="_blank" aria-label="Linkedin"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" width="24"><path d="M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z"></path></svg></a> </div> </div> <p>Made with <svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="heart" class="svg-inline--fa fa-heart fa-w-16" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" width="14"><path fill="currentColor" d="M462.3 62.6C407.5 15.9 326 24.3 275.7 76.2L256 96.5l-19.7-20.3C186.1 24.3 104.5 15.9 49.7 62.6c-62.8 53.6-66.1 149.8-9.9 207.9l193.5 199.8c12.5 12.9 32.8 12.9 45.3 0l193.5-199.8c56.3-58.1 53-154.3-9.8-207.9z"></path></svg> from Miami, Bosnia, Morocco & Brazil</p> </div> </div> </footer>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T9LCMSL" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <script type="text/javascript" data-usercentrics="Mixpanel"> (function(f,b){if(!b.__SV){var e,g,i,h;window.mixpanel=b;b._i=[];b.init=function(e,f,c){function g(a,d){var b=d.split(".");2==b.length&&(a=a[b[0]],d=b[1]);a[d]=function(){a.push([d].concat(Array.prototype.slice.call(arguments,0)))}}var a=b;"undefined"!==typeof c?a=b[c]=[]:c="mixpanel";a.people=a.people||[];a.toString=function(a){var d="mixpanel";"mixpanel"!==c&&(d+="."+c);a||(d+=" (stub)");return d};a.people.toString=function(){return a.toString(1)+".people (stub)"};i="disable time_event track track_pageview track_links track_forms track_with_groups add_group set_group remove_group register register_once alias unregister identify name_tag set_config reset opt_in_tracking opt_out_tracking has_opted_in_tracking has_opted_out_tracking clear_opt_in_out_tracking start_batch_senders people.set people.set_once people.unset people.increment people.append people.union people.track_charge people.clear_charges people.delete_user people.remove".split(" "); for(h=0;h<i.length;h++)g(a,i[h]);var j="set set_once union unset remove delete".split(" ");a.get_group=function(){function b(c){d[c]=function(){call2_args=arguments;call2=[c].concat(Array.prototype.slice.call(call2_args,0));a.push([e,call2])}}for(var d={},e=["get_group"].concat(Array.prototype.slice.call(arguments,0)),c=0;c<j.length;c++)b(j[c]);return d};b._i.push([e,f,c])};b.__SV=1.2;e=f.createElement("script");e.type="text/javascript";e.async=!0;e.src="undefined"!==typeof MIXPANEL_CUSTOM_LIB_URL? MIXPANEL_CUSTOM_LIB_URL:"file:"===f.location.protocol&&"//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js".match(/^\/\//)?"https://cdn.mxpnl.com/libs/mixpanel-2-latest.min.js":"//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js";g=f.getElementsByTagName("script")[0];g.parentNode.insertBefore(e,g)}})(document,window.mixpanel||[]); mixpanel.init("562e18d6d8d7c2ea1b7019237f32eb4d"); var mixpanelIdentity = ""; if (mixpanelIdentity.length > 0) { mixpanel.identify(mixpanelIdentity); mixpanel.people.set_once( { "$ip": "8.222.208.146"}); } </script> </body> </html>