Connect HubSpot and Slack

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kb-breadcrumbs__item" id="bc-core" href="/"> <span>Knowledge Base</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow" aria-hidden="true">right</span> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-category" href="/account-and-setup"> <span>Account & Setup</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow" aria-hidden="true">right</span> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-topic" href="/account-and-setup/topics#integrations"> <span>Integrations</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow final-breadcrumb-arrow" aria-hidden="true">right</span> <span class="kb-breadcrumbs__item" id="bc-page"> <span>Connect HubSpot and Slack</span> </span> </nav> </div> </section></div> <div id="hs_cos_wrapper_L10N_Disclaimer" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div class="flex-row" itemscope itemtype="http://schema.org/TechArticle"> <div class="body-container"> <span style="display: none;" itemscope itemprop="publisher" itemtype="http://schema.org/Organization"> <span itemprop="logo" itemscope itemtype="http://schema.org/ImageObject"> <meta content="http://knowledge.hubspot.com/hubfs/assets/hubspot.com/home/2015/Academy.png" itemprop="url"> <meta itemprop="width" content="296"> <meta itemprop="height" content="296"> </span> <meta content="HubSpot Support" itemprop="name"> </span> <meta content="May 22, 2018" itemprop="datePublished"> <meta content="Support" itemprop="author"> <meta content="https://knowledge.hubspot.com/integrations/how-do-i-use-the-slack-integration" itemprop="mainEntityOfPage"> <article> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="section post-header"> <h1 itemprop="name headline"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Connect HubSpot and Slack</span></h1> <p class="last-updated">Last updated: <span itemprop="dateModified">  August 14, 2024 </span></p> </div> <div id="hs_cos_wrapper_module_16518346644602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div id="hs_cos_wrapper_Article_product_key" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">    <div class="article-key-wrapper"> <div class="article-key-header"> <h4>Available with any of the following <a href="https://knowledge.hubspot.com/billing/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot">subscriptions</a>, except where noted:</h4> </div> <table class="article-key"> <tbody><tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/sprocket-web-color.svg" width="24" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/crm"> <span class="article-key__all-products">All products and plans</span> </a> </td> </tr> </tbody></table> </div> </div> <div class="section post-body" id="post-body" itemprop="articleBody"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>Connect the app for Slack to HubSpot to manage records and receive HubSpot notifications in Slack. Follow the steps below to connect HubSpot and Slack, then learn more about <a href="/integrations/how-do-i-use-the-slack-integration#next-steps" rel=" noopener">using the integration for Slack</a>.</p>  <h2>Integration requirements</h2> <ul> <li>You must be a <a href="https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide#super-admin" rel="noopener" target="_blank">super admin</a> or have <a href="https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide#admin" rel="noopener" target="_blank">App Marketplace permissions</a> in your HubSpot account.</li> <li>You must be an administrator for the Slack workspace you want to install the integration to. If you're not a Slack administrator, you will need to contact your Slack administrator to give you access.</li> <li>Your HubSpot email must <a href="/integrations/how-do-i-use-the-slack-integration#map-hubspot-and-slack-email-addresses" rel=" noopener">match your Slack user email</a>.</li> </ul> <p><span style="color: #555555;">If you've already </span><a href="#conversations-inbox" rel=" noopener">integrated Slack with your conversations inbox</a><span style="color: #555555;">, you don't need to connect the integration again.</span></p> <p class="alert" style="font-weight: bold;"><span style="color: #555555;">Please note:<span style="font-weight: normal;"> only <span style="text-decoration: underline;">one</span> Slack workspace can be connected to HubSpot through this integration. </span></span></p> <h2>Connect HubSpot and Slack</h2> <ul> <li>In your HubSpot account, click the <strong>Marketplace icon</strong> <span class="ss-icon-font">marketplace</span> in the top navigation bar, then select <strong>App Marketplace</strong>.</li> <li>Search for and select <strong>Slack</strong>. </li> <li>In the top right, click <strong>Install app</strong>. You'll be redirected to Slack in a new browser tab.</li> <li>Review the requested permissions, then click <strong>Allow</strong>.</li> </ul> <p>Once you’ve approved the requested permissions, you'll be redirected back to HubSpot. You'll also receive an email from Slack confirming that you've installed the HubSpot app for your Slack workspace.</p> <div class="alert"> <strong>Please note:</strong> <br> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Access to public and private channel content is requested to support live chat with website visitors. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Slack member information is requested to associate actions in Slack to the correct HubSpot user in your portal.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The HubSpot app in Slack uses reactions to provide message status context for the live chat feature in the conversations tool.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You can use <a href="https://slack.com/intl/en-ie/connect" rel="noopener" target="_blank">Slack Connect</a> in the integration.</span></li> </ul> </div> <a id="conversations-inbox" data-hs-anchor="true"></a> <p>You can also connect the integration for Slack from your conversations settings:</p> <ul> <li> <div class="waffle-input-box-decorator waffle-formula-preview-decorator waffle-formula-preview-equals-aligned"> <div class="waffle-formula-preview-result"> In your HubSpot account, click the <span class="ss-icon-font">settings</span> <strong>settings icon</strong> in the top navigation bar. </div> </div> </li> <li>In the left sidebar menu, navigate to <strong>Inbox </strong>> <strong>Inboxes</strong>. </li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zxz68zihz68zz89zsz72zez86zz65zhbz72zypw65m4pvuz86zz79zz122znz77z">Click the <strong>Current view</strong><strong> </strong>dropdown menu and select the <strong>inbox</strong> you want to connect the channel to.</span></li> <li>Below the list of connected channels, in the <em>Collaboration integrations</em> section, click <strong>Connect Slack</strong>.</li> <li>In the dialog box, click <strong>Connect to Slack</strong>. </li> <li>On the next screen, click <strong>Allow</strong> to allow HubSpot to access your Slack account. You'll then be brought back to your inbox settings in HubSpot. </li> <li>To control where you receive Slack notifications sent to this inbox, click the <strong>dropdown menu </strong>and select a <strong>Slack channel</strong>. </li> </ul> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=800&name=select-slack-channel.png" alt="select-slack-channel" width="800" loading="lazy" style="width: 800px; margin-left: auto; margin-right: auto; display: block;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=400&name=select-slack-channel.png 400w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=800&name=select-slack-channel.png 800w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=1200&name=select-slack-channel.png 1200w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=1600&name=select-slack-channel.png 1600w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=2000&name=select-slack-channel.png 2000w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/select-slack-channel.png?width=2400&name=select-slack-channel.png 2400w" sizes="(max-width: 800px) 100vw, 800px"></p> <p>You can also <a href="/integrations/manage-your-notifications-in-slack#receive-hubspot-conversation-notifications" rel="noopener" target="_blank">manage your Slack notifications for conversations</a> in the integration's settings. </p> <h2>Map HubSpot and Slack email addresses</h2> <p>If your HubSpot user email doesn't match your Slack user email, you'll receive an email and an in-app notification to <em>Map your HubSpot user's email address to your Slack user </em>when HubSpot attempts to push a notification to Slack.</p> <ul> <li>In the email you receive, click <strong>View in HubSpot</strong>. HubSpot will then open in a new browser tab or window, directing you to the <em>Integrations</em> settings tab of the specific notification type that couldn't be pushed to Slack.</li> <li>In HubSpot, hover over the warning icon next to <em>Slack</em> in the upper right, then click <strong>Click here to map emails</strong>. </li> </ul> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=300&name=slack-warning-click-here-to-map-emails.png" width="300" style="width: 300px;" loading="lazy" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=150&name=slack-warning-click-here-to-map-emails.png 150w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=300&name=slack-warning-click-here-to-map-emails.png 300w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=450&name=slack-warning-click-here-to-map-emails.png 450w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=600&name=slack-warning-click-here-to-map-emails.png 600w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=750&name=slack-warning-click-here-to-map-emails.png 750w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_Images/Integrations/Slack/slack-warning-click-here-to-map-emails.png?t=1526650748399&width=900&name=slack-warning-click-here-to-map-emails.png 900w" sizes="(max-width: 300px) 100vw, 300px"></p> <ul> <li>In the dialog box, enter your <strong>Slack email address</strong>, then click <strong>Verify in Slack</strong>.</li> </ul> <ul> <li>A modal will prompt you to confirm your email in Slack within the next 24 hours. Click <strong>Done</strong> and navigate to Slack.</li> <li>In Slack, you'll receive an instant message from the HubSpot app to confirm that you want to map your HubSpot user to your Slack user. Click <strong>Verify</strong> to proceed.<br><img src="https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=640&name=hubspot-app-verify.png" width="640" style="width: 640px; display: block; margin: 0px auto;" loading="lazy" srcset="https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=320&name=hubspot-app-verify.png 320w, https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=640&name=hubspot-app-verify.png 640w, https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=960&name=hubspot-app-verify.png 960w, https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=1280&name=hubspot-app-verify.png 1280w, https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=1600&name=hubspot-app-verify.png 1600w, https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/Knowledge_Base_Images/Integrations/Slack/hubspot-app-verify.png?t=1526913607483&width=1920&name=hubspot-app-verify.png 1920w" sizes="(max-width: 640px) 100vw, 640px"></li> <li>You'll be brought to the integrations settings for the notification type in HubSpot. In the dialog box, click <strong>Done</strong> to finish.</li> </ul> <h2>Disconnect the integration for Slack</h2> <p>To disconnect Slack from your conversations inbox and your entire HubSpot account: </p> <ul> <li aria-level="1">In your HubSpot account, click the <span class="ss-icon-font">settings</span> <strong>settings icon</strong> in the top navigation bar.</li> <li aria-level="1">In the left sidebar menu, navigate to <strong>Inbox </strong>> <strong>Inboxes</strong>. </li> <li aria-level="1">Click the <strong>Current view </strong>dropdown menu and select the <strong>inbox</strong> that Slack is connected to.</li> <li aria-level="1">In the <em>Collaboration integrations</em> section, click <strong>Edit app</strong> next to the integration for Slack. </li> <li aria-level="1">In the upper right, click <strong>Uninstall</strong>. </li> </ul> <p>To prevent the integration from being disconnected unexpectedly, enable the <em><a href="https://slack.com/help/articles/222386767-Manage-app-approval-for-your-workspace#-change-app-permissions" rel="noopener">Approved Apps</a> </em>setting<em> </em>in Slack. This keeps non-administrators from removing the HubSpot app from within the Slack workspace. </p> <h2>Give the HubSpot team feedback about the integration for Slack</h2> <ul> <li>In your channel or direct message with the HubSpot app, click into the <strong>reply text box</strong> and enter <strong>/hs-feedback {feedback},</strong> then hit the <strong>Enter key</strong>.</li> <li>In the dialog box, select your <strong>Sentiment</strong>, enter your <strong>feedback</strong> into the <em>Details text box</em> (your feedback text will appear here by default), and enter your <strong>Name</strong> (optional) and <strong>Email address</strong> (optional). When you're done, click <strong>Send</strong>.</li> <li>You'll receive confirmation of your feedback submission in a HubSpot app message, which is only visible to your Slack user.</li> </ul> <h2>Next steps</h2> <p>After installing the integration for Slack you can begin to manage your records, notifications and performs actions in HubSpot while working in Slack. You can also use <a href="https://slack.com/intl/en-ie/connect" rel="noopener" target="_blank">Slack Connect</a> to streamline your communications. Learn more about using the integration for Slack with HubSpot:</p> <ul> <li><a href="/integrations/manage-your-records-in-slack" rel="noopener">Manage your records in Slack</a></li> <li><a href="/integrations/manage-your-notifications-in-slack" rel="noopener" target="_blank">Manage your notifications in Slack</a></li> <li><a href="https://knowledge.hubspot.com/marketing-email/review-and-manage-your-published-marketing-emails" rel="noopener" target="_blank">View and share marketing emails in Slack</a></li> <li><a href="/workflows/choose-your-workflow-actions#create-a-slack-channel-through-company-and-deal-workflows" rel="noopener" target="_blank">Create a Slack channel through workflows</a></li> <li><a href="/dashboard/email-or-export-reports-and-dashboards#share-dashboards-and-reports-through-the-slack-integration" rel="noopener" target="_blank">Share dashboards and reports through Slack</a></li> <li><a href="/integrations/manage-your-notifications-in-slack#receive-hubspot-conversation-notifications" rel="noopener" target="_blank">Reply to WhatsApp, Facebook Messenger, and live chat messages from the conversations inbox</a></li> </ul></span> <div class="blog-post-topic-wrapper" style="display: none;"> <span class="tag-name">Integrations</span> </div> <span id="hs_cos_wrapper_Optional_Bottom_of_post_CTA" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"></span> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_lightbox" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="kb-lightbox" class="kb-lightbox cl-modal -light" role="dialog" aria-modal="true" aria-label="dialog with carousel of images"> <div class="cl-lightbox cl-modal-backdrop" data-cl-modal="close"> <div class="cl-lightbox-content-container"> <button class="cl-round-button cl-lightbox-close" data-cl-modal="close" aria-label="close dialog"> <svg class="cl-icon" aria-hidden="true"> <use href="#close" /> </svg> </button> <div class="cl-lightbox-content -image"> <div class="cl-loading -regular -secondaryDark"> <svg class="cl-loading-svg" viewbox="0 0 50 50" aria-hidden="true"> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5"></circle> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5" class="cl-loading-animated"></circle> </svg> </div> <img id="image-lightbox" alt="" src=""> </div> </div> <div> </div></div> </div></div></article> <div id="hs_cos_wrapper_module_15971280583729" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="page-feedback" class="page-feedback"> <form id="page-feedback__form"> <fieldset id="page-feedback__sentiment" class="page-feedback__form-field"> <legend>Was this article helpful?</legend> <input type="radio" name="kb_was_this_page_helpful" id="helpful" value="Yes" required><label for="helpful">Yes</label> <input type="radio" name="kb_was_this_page_helpful" id="unhelpful" value="No" required><label for="unhelpful">No</label> </fieldset> <div id="page-feedback__reveal" hidden> <fieldset id="page-feedback__main-issue" hidden class="page-feedback__form-field radio-input radio-input--inline"> <legend>Thanks for letting us know. 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